The Garage 362

NEWS
Technicians – the evolution
to up-skilling diagnosis
knowledge naturally
In the fast-evolving world of automotive technology, staying ahead of the curve is
imperative for businesses and individuals alike. One company that has been leading the
charge in this aspect is Opus IVS, with its ground breaking IVS 360 TM service system.
Opus IVS not only offers elite level
diagnostic solutions, but also
provides remote live support,
mimicking an in-person experience for
customers. This innovative approach
ensures that automotive servicing and
repair needs are addressed promptly, no
matter the location.
At the heart of IVS 360 TM are the
highly skilled experts dedicated to specific
automotive brands. These professionals
bring a wealth of experience and expertise,
ensuring that any diagnostic, programming,
or repair needs are met with precision and
efficiency. With years of service under their
belts, these brand-specific technicians are
equipped to tackle even the most complex
automotive issues.
The success of IVS 360 TM speaks
volumes, with an impressive 163,928
customer requests created and resolved in
2023. This high success rate is a testament
to the expertise and commitment of the
IVS 360 TM team, especially the dedicated
Master Technicians who handle brandspecific
queries day in and day out.
Moreover, IVS 360 TM doesn’t
discriminate when it comes to the brands
it caters to. With OE-specific Master
Technicians available for a wide range of
major vehicle brands, customers can rest
assured that their automotive needs will be
met comprehensively.
The positive feedback from customers
further underscores the effectiveness of IVS
360 TM. Jack Richards from Millers Garage
praised the service for not only fixing faults
but also enhancing product knowledge
and understanding, highlighting the holistic
support provided by IVS 360 TM .“This is
truly a great service delivered by some of
the most passionate master technicians that
not only help you to fix a stubborn faults,
but in fact massively improve your product
knowledge and general understanding at the
same time.” Jack Richards, Millers Garage
Tony Gill, Opus IVS Customer Support
Manager UK/RoW believes that customers
using IVS 360 TM are learning and upskilling
their knowledge when using the
service. “Customers often call for support
on complex cases and our technicians
support them. Feedback later on down the
line indicates that these customers have
used that knowledge again on reoccurring
cases, showing us that technicians are upskilling
naturally with the use of IVS 360 TM
.” Says Tony.
As automotive technology continues to
advance at a rapid pace, having reliable
diagnostic support is crucial. IVS 360 TM
from Opus IVS sets a new standard in the
industry, seamlessly blending expertise,
innovation, and customer satisfaction.
For all your automotive diagnostic
needs, IVS 360TM stands as a beacon of
excellence in the ever-evolving automotive
landscape.
Workshop owners can discover more
about IVS 360 TM and Opus’ leading
diagnostic platforms at MECHANEX
Harrogate stand EE50. Event info: https://
mechanex.info/harrogate/
Opus IVS supports thousands of
technicians and workshop owners with
OEM brand-specific diagnostic support.
From symptom driven advice through
to complex repair guidance, Opus IVS
provides the knowledge and expertise
to get from fault diagnosis to successful
repair in minimal time, reducing costs and
downtime for today’s modern workshop.
For more information about IVS 360TM
and Opus IVS diagnostic solutions and
how it can support your workshop visit:
www.opusivs-uk.com
20 THE GARAGE
19, News Opus IV.indd 1 30/04/2024 13:56