Spa_Executive_April_2024
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Partner spotlight: exceed traveler<br />
expectations with INTELITY + Book4Time<br />
With INTELITY and Book4Time, guests are<br />
treated to a first-class experience, showcasing<br />
how technology can help hotels and resorts<br />
not only meet but exceed the modern traveler’s<br />
expectations for convenience and luxury.<br />
INTELITY is recognized worldwide as a<br />
leading provider of advanced hospitality<br />
technology platforms tailored for the<br />
hotel, casino, cruise, and luxury residential<br />
markets. INTELITY offers comprehensive<br />
end-to-end solutions designed to enhance<br />
guest experience management and staff<br />
operations in a single integrated platform,<br />
working with hoteliers to bring operations<br />
teams and customers together, streamlining<br />
service and improving overall satisfaction.<br />
Enhanced Guest Experience with<br />
INTELITY + Book4Time Integration<br />
Book4Time’s integration with INTELITY works<br />
as an in-room concierge to allow guests to<br />
easily book spa services and activities from<br />
their room using INTELITY’s Smart-Room<br />
tablets. Guests can easily browse the menu<br />
of amenities and effortlessly book spa<br />
services and activities directly from their<br />
rooms. Without the need to pick up the<br />
phone or visit the front desk, guests can<br />
schedule services, reserve cabanas, sign up<br />
for workshops and classes, book tennis or<br />
pickleball courts, and more.<br />
Key Benefits & Functionality<br />
In today’s digital era, guests expect seamless<br />
and efficient online service booking and not<br />
providing that will result in a loss of revenue.<br />
The combination of INTELITY and Book4Time<br />
caters to this demand, offering a premier<br />
experience without the traditional hassles<br />
associated with service bookings:<br />
Self-Service Convenience: When a guest<br />
returns to their room after a long day,<br />
they don’t want to pick up the phone to<br />
call the spa and make an appointment.<br />
With Book4Time and INTELITY, guests can<br />
browse and book appointments at their<br />
leisure, directly from their rooms, enhancing<br />
satisfaction and comfort.<br />
Front Desk Optimization: By minimizing<br />
phone calls and in-person inquiries, front<br />
desk staff can concentrate on providing<br />
best-in-class service, suggesting add-ons,<br />
and promoting additional products at check<br />
in and checkout.<br />
Increased Revenue Opportunities:<br />
Streamlining the booking process reduces<br />
lost revenue opportunities due to missed<br />
calls, and allows for better allocation of<br />
staff resources.