Spa_Executive_April_2024

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Partner spotlight: exceed traveler
expectations with INTELITY + Book4Time
With INTELITY and Book4Time, guests are
treated to a first-class experience, showcasing
how technology can help hotels and resorts
not only meet but exceed the modern traveler’s
expectations for convenience and luxury.
INTELITY is recognized worldwide as a
leading provider of advanced hospitality
technology platforms tailored for the
hotel, casino, cruise, and luxury residential
markets. INTELITY offers comprehensive
end-to-end solutions designed to enhance
guest experience management and staff
operations in a single integrated platform,
working with hoteliers to bring operations
teams and customers together, streamlining
service and improving overall satisfaction.
Enhanced Guest Experience with
INTELITY + Book4Time Integration
Book4Time’s integration with INTELITY works
as an in-room concierge to allow guests to
easily book spa services and activities from
their room using INTELITY’s Smart-Room
tablets. Guests can easily browse the menu
of amenities and effortlessly book spa
services and activities directly from their
rooms. Without the need to pick up the
phone or visit the front desk, guests can
schedule services, reserve cabanas, sign up
for workshops and classes, book tennis or
pickleball courts, and more.
Key Benefits & Functionality
In today’s digital era, guests expect seamless
and efficient online service booking and not
providing that will result in a loss of revenue.
The combination of INTELITY and Book4Time
caters to this demand, offering a premier
experience without the traditional hassles
associated with service bookings:
Self-Service Convenience: When a guest
returns to their room after a long day,
they don’t want to pick up the phone to
call the spa and make an appointment.
With Book4Time and INTELITY, guests can
browse and book appointments at their
leisure, directly from their rooms, enhancing
satisfaction and comfort.
Front Desk Optimization: By minimizing
phone calls and in-person inquiries, front
desk staff can concentrate on providing
best-in-class service, suggesting add-ons,
and promoting additional products at check
in and checkout.
Increased Revenue Opportunities:
Streamlining the booking process reduces
lost revenue opportunities due to missed
calls, and allows for better allocation of
staff resources.