Hotel SA April 2024

THE OFFICIAL PUBLICATION OF THE AUSTRALIAN HOTELS ASSOCIATION (SA BRANCH) APRIL 2024
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Shortcut to Stories
APRIL 2024
From The President
Government Kicks Tourism Goal
Click here
From The CEO
State Budget – It’s Time
Click here
Regional Meetings
AHA|SA meets with members and
corporate partners in Penola
Click here
Workplace Relations
Casual Employees and New Regulations
to Manage Psychosocial Risks
Click here
Arkaba Hotel
$10m reno testament to HHG vision
Click here
Hostplus
Money magazine’s Best Super Fund
for 2024
I N T H I S I S S U E
04 From the President
06 From the CEO
08 Regional Meetings
10 Workplace Relations
16 Arkaba Renovation
39 Hostplus
40 AHA|SA Corporate Partner Directory
41 Gaming Care
42 Corporate Partners 2023/24
43 Licensee Transfers, New Members,
AHA|SA Office Holders
& Publisher
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Government Kicks
Tourism Goal
From the President
DAVID BASHEER
Not since the earliest years of the
Formula One Grand Prix has South
Australia embraced an event quite
like Gather Round.
It truly was ‘Adelaide Alive’ and our
members played a massive part in
the visitor experience that was so
highly praised.
It also sent a clear signal on how
Government should best invest
in tourism.
When investing in tourism, the
absolute single key measure is
how an event or campaign fills
hotel rooms.
Once a hotel room is filled with new
money coming into the State, the
tourist or business traveller then
spends money in bars, restaurants,
taxis, retail shops, tourist sites
and more.
There will always be a need to invest
in local events, but the reality is they
merely drag local money from one
part of the city or state to another.
INVEST TO FILL HOTEL ROOMS
AND THE STATE BENEFITS.
The figures coming out of the
weekend are phenomenal. The
AHA|SA will always cast a critical
eye over Government policies
and activities but they deserve a
massive bouquet for the energy and
inspiration in firstly securing this
event - and then making it our own.
It is universally recognised
this entire concept has been
championed by Premier Peter
Malinauskas. Perhaps Gather Round
should be renamed ‘Mali Round’.
The Premier had lofty ambitions
to bring either Gather Round or
Liv Golf to Adelaide. In doing both,
he has transformed the way not
only interstaters view our State,
but indeed how South Australians
ourselves.
South Australians have lived being
derided by the Vics, with former
Premier Daniel Andrews in 2020
taking it one step further by saying
‘I don’t want to be offensive to South
Australians but why would you want
to go there?’
How views have changed. Anna
Moeller did an interview with
Victorian radio where they noted
Image: SATC
that South Australia is now the new
destination state to visit. Music to
the ears of many of our members!
AHA|SA-COMMISSIONED
RESEARCH
The financial return for the weekend
exceeded all expectations.
The AHA, working with data
firm STR, quicky analysed the
impact of Gather Round on the
accommodation sector.
The results were stunning. Coming
off last year’s high base, occupancy
was relatively stable but income
rose sharply.
The four actual nights of
Gather Round produced a
premium of $8.3m of added
CBD accommodation revenue
over a normal April period. That
encourages those hotel owners,
many from abroad, to further invest
in their properties and our State.
Beyond the metropolitan area,
regional venues enjoyed the upside.
No surprise the Hills region -
extending as far as Murray Bridge
- was extremely strong, but so too
were areas like Mt Gambier and
the South East. One of the keys to
Gather Round’s success is it falls in
Victorian school holidays. The South
East enjoyed the benefit of those
casually driving to Adelaide and
back home during this period.
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F R O M T H E P R E S I D E N T
Image: Port Adelaide Football Club
“The four actual nights of Gather Round produced
a premium of $8.3m of added CBD accommodation
revenue over a normal April.”
Further analysis demonstrated
the financial upside of our Gather
Round was far superior to the NRL’s
corresponding event in Brisbane.
The returns may not have matched
Melbourne’s Formula One Grand
Prix, but given the cost of running
the two events, we would say
Gather Round is government money
better spent.
Of course, it was not just our
accommodation members who
enjoyed Gather Round’s economic
uplift. Our general membership
largely reported very positive
trading. Those in the Adelaide Oval
precinct, Norwood and Mt Barker
were on the frontline, but the upside
was very widespread and continued
into the days the last match
was completed.
In an added bonus, many of our
members were able to host formal
events around the week. I think
the only sector that did better than
hospitality during that period were
a few ex-footballers from the 1980s
and 1990s!
Full credit to the Premier and
SATC for the manner in which
they presented Gather Round. It is
one thing to win these prestigious
events, another to ensure the
visitor experience is such that
people spread the word, and
return themselves.
That is a fabulous investment in
ensuring we maintain these key
events beyond a few short years.
WARNING
As we bask in the glory of the
football festival and Liv Golf, the
AHA|SA does deliver one warning
note. I would encourage you to
read Anna Moeller’s column on our
State budget submission around the
labour shortage and tourism.
Watch Video
We remain concerned about the
‘Winter Valley of Death’. Last winter’s
accommodation numbers were
poor, and the forward numbers
over the next few months are
highly concerning.
Yes, let’s revel in the extraordinary
success of these events, but never
lose sight of the fact that our
bread-and-butter tourism economy
must factor in those rainy Tuesdays
in June.
David Basheer, AHA|SA President
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 5

State Budget
– It’s Time
From the CEO
ANNA MOELLER
The AHA|SA has recently
submitted two funding
submissions to the Malinauskas
Government for the next State
Budget, due to be handed down
in June.
One is aimed at the skills
shortage, while the other focuses
on destination marketing to
help fill our rooms, bars and
restaurants.
We have been talking about these
issues for an eternity.
In 2024, we hope that the State
Government agrees with our
vision for decisive action, so that
we can make a difference now
and for future generations.
As you will read further on in this
column, we believe a relatively
modest investment can reap
outsized rewards for the State.
And we’re not just holding out the
‘beggar’s cap’. Our submission
includes co-funding from the
AHA|SA, making it a true publicprivate
solution.
We’re prepared to do our part. But
we can’t do it alone.
SKILLS AND TRAINING
The hospitality industry is facing
critical shortages across all skill
levels, hindering economic recovery
and growth.
We have developed a proposal for
a program called “Skilled to Serve”
that would address both the skills
and training challenges, as well as
ongoing labour shortages.
The AHA|SA is seeking to partner
with the Malinauskas Government
to improve the image of the
hospitality industry as an employer
of choice. Conceived by the
AHA|SA, Skilled to Serve would be
built on three key pillars:
• Attraction. Raising the prestige
of both the hotel industry, and
hospitality apprenticeships and
hospitality training pathways.
• Recruitment. The challenge
for the hospitality industry
in the current employment
environment isn’t the number
of apprenticeship and training
pathway opportunities available.
It is encouraging people to
undertake apprenticeship and
training pathways by changing
the mindset of parents, teachers
and careers counsellors who
generally view VET courses as
a fallback option. To help young
people, their parents and advisers
to understand the value and
potential of an apprenticeship or
training pathway the hospitality
journey needs investment in an
advertising rebrand so that the
benefit of VET vs University is
better understood. Work also
needs to be done to reinvigorate
the training landscape, with
more job-ready short courses,
developed and delivered by
local RTOs.
• Retention. Unfortunately, the
hospitality industry has among
the highest rates of apprentice
and training non-completion. We
propose shortening the length
and improving the relevance
and currency of content of
apprenticeships and training
courses. Furthermore, there
needs to be an investment in
providing mentoring support
to training participants, as well
as attractive concessions and
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F R O M T H E C E O
“The AHA|SA supports all industry
calls for the state government to
invest more in tourism marketing,
as a matter of urgency.”
incentive payments to keep young
people within training.
In our budget submission, the
AHA|SA will be seeking funding
over four years to fund the Skilled
to Serve program and associated
initiatives.
TOURISM FUNDING
The second submission highlights
the challenges facing the Adelaide
accommodation sector. These
include:
• the growth in accommodation
supply in the Adelaide CBD
outpacing demand
• related concerns regarding
projected occupancy rates over
the coming winter months,
exacerbating the existing
pressure on occupancy rates
and financial performance within
the sector.
There needs to be an immediate
investment in tourism, destination
marketing and place branding. We
need to bring visitors to our city
consistently, increase the demand
for accommodation all year round
and provide a significant uplift
Watch Video
for the tourism and hospitality
industries in general.
The AHA|SA supports all industry
calls for the state government to
invest more in tourism marketing,
as a matter of urgency.
As such, we support the provision
of significant recurring funding for
four years to the SATC for the sole
purpose of destination marketing
and place branding initiatives.
We enjoy a good working
relationship with the State
Government.
SA has witnessed the success of
Gather Round and LIV Golf and we
applaud the effort that has gone
into attracting these and many
other events.
However, we need to ‘up our game’
to compete with competition from
other states so that we are bringing
revenue into the state 365 days of
the year. And we need the skilled
workforce in place to ensure that
visitors have the best possible
experience.
I look forward to updating you as
these initiatives progress.
Anna Moeller,
AHA|SA CEO
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 7

REGIONAL MEETINGS
It was a fabulous day in the South East at the Royal Oak Hotel in Penola for the regional meeting
of hotel members and lunch with Corporate Partners. Thank you to our hosts Tony Gleeson and
Lauren Nelson and their team from Duxton Hospitality for a great event!
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R E G I O N A L M E E T I N G S
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 9

W O R K P L A C E R E L A T I O N S
Casual employees – are they really
any different to permanent employees
in 2024?
SARAH LEGOE - AHA|SA SENIOR ADVISOR – WORKPLACE
RELATIONS LIQUOR LICENSING & GAMING
The overwhelming majority of employees employed in
the hospitality industry are engaged on a casual basis.
Many of these employees are or have been engaged
on a casual basis for some time, working the same
or similar hours across the same or substantially the
same roster from week to week.
Despite changes to the regulation of casual
employment over several years, there is still a widely
held belief that casual employees are not able to
access many of the entitlements available to full
time employees and can be, amongst other things,
terminated at will or have their hours reduced
significantly for no reason.
In this article we briefly bust the myths in relation to
casual employees as well as look at the upcoming
changes to the Fair Work Act 2009 in relation to casual
employment.
There are a number of reasons as to why casual
employment is the most utilised employment category
in the hospitality industry. These include, but are not
limited to:
1. Flexibility for employees as they are able to refuse
shifts and have more control over time off during
periods of unavailability.
2. Casual loading results in a higher hourly rate of pay.
3. Flexibility for the employer as the nature of the
hospitality industry is such that the number of hours
an employer can offer may fluctuate from week to
week or month to month, and there is no limitation
on the number of hours a casual employee must
be offered (other than any minimum engagement
period prescribed under an industrial instrument).
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W O R K P L A C E R E L A T I O N S
WHAT DIFFERENTIATES A CASUAL EMPLOYEE
FROM A FULL TIME OR PART TIME (PERMANENT)
EMPLOYEE?
A casual employee is an employee whose employment
is characterised by the absence of a firm advance
commitment to ongoing and indefinite work.
Unlike full and part time employees, casual employees:
1. are not required to work a set number of hours each
week (other than the minimum engagement set out
in the relevant award); and
2. are paid a casual loading which is paid in lieu of a
right to receive paid annual leave, personal/carer’s
leave, redundancy pay and notice of termination; and
3. are not required to comply with the notice provisions
(whether employee or employer initiated) .3
This is about where the difference in the modern
employment landscape ends. Despite common belief,
casual employees:
1. are entitled to payment for overtime for hours
worked in excess of 38 ordinary hours per week (see
the relevant award for all circumstances in which
overtime is payable to casual employees), 4
2. are able to access unpaid parental leave provided the
minimum employment period is met and are able to
return to their pre-parental leave role; 5
3. can access paid domestic and family violence leave
and unpaid carer’s leave, bereavement leave and
community service leave; 7
4. are entitled to long service leave;
5. are protected from unfair dismissal provided the
minimum employment period is met and are covered
by the general protections provisions; 9
6. may lodge a workers compensation claim in the
event of an injury being sustained at work; and
7. have a right to request flexible work arrangements if
they meet the minimum employment period.
Endnotes
1 Gilfillan, G, ‘Characteristics and use of casual employees in Australia’
(Research Paper Series 2017-18, Parliamentary Library, Parliament
of Australia, 2018) .
2 Fair Work Act 2009 (Cth) s15A.
3 Fair Work Act 2009 (Cth) s 123(1)(c).
4 See for example, clause 11.4 of the Hospitality Industry General Award
2020.
5 Fair Work Act 2009 (Cth) sections 67(2) and 84.
6 Fair Work Act 2009 (Cth) sections 102, 104, 106BA and 108.
7 Long Service Leave Act 1987 (SA).
8 Fair Work Act 2009 (Cth) sections 382 and 340.
9 Fair Work Act 2009 (Cth) section 65(2)(b).
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W O R K P L A C E R E L A T I O N S
As can be seen from the above, casual employees
receive many of the same protections and entitlements
that a permanent employee receives. In 2024, the only
real or substantial difference between permanent and
casual employment is the flexibility casual employment
provides both the employer and the employee.
UPCOMING AMENDMENTS TO CASUAL
EMPLOYMENT
Will the upcoming changes to the Fair Work Act 2009
as a result of the passing of the Fair Work Legislation
Amendment (Closing Loopholes No 2) Bill 2023 have
any substantial effect on the casual employment
landscape?
The amendments which commence on
26 August 2024:
1. vary the definition of a casual employee; and
2. repeal the casual conversion provisions and replace
them with the employee choice provision.
Despite the variation to the definition of casual
employee in section 15A of the FW Act, the focus will
still be on the absence of a firm advance commitment
to ongoing and indefinite work. This will need to be
considered along with the ‘real substance, practical
reality and true nature’ of the relationship.
Whether the variation to the definition of casual
employee will have any significant or practical effect will
remain to be seen, but as stated in the previous Hotel
SA magazine, it is likely these amendments will only
effect those employees who were never really a casual
employee from the beginning.
Under the employee choice provisions the employer will
no longer be required to offer to convert an employee’s
employment status from casual to full or part time,
rather the onus is placed on the employee who,
provided certain criteria are met, will be able to request
such conversion if they believe their employment no
longer meets the definition of a casual employee.
WHAT SHOULD MEMBERS DO NOW?
In light of the impending changes, and the nature of
casual employment generally, we recommend members
give consideration to the following (if they are not doing
so already):
1. Providing casual employees with a written contract
of employment that clearly stipulates they are
engaged on a casual basis, are paid a casual loading
and have no expectation to a set number of hours.
2. Issuing rosters for casual employees no more than
one roster cycle in advance.
3. Establishing a procedure for casual employees to
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W O R K P L A C E R E L A T I O N S
“While members need to be aware of the amendments,
the majority of the changes are likely to have little
impact on the hospitality industry on a day to day basis.”
provide notification of availability and the need to
reject a shift.
4. Performance management, disciplinary action and
consultation in respect of workplace change should
be applied consistently to all employees, regardless
of status.
5. Members will be provided with more information
on the yet to commence provisions in due course.
Please contact the Workplace Relations Team for
further information on casual employment in the
meantime. Ensure employees are provided with the
Casual Employment Information Statement issued
by the Fair Work Ombudsman when required.
This article contains information that is of a general
nature and is for informational purposes only. This
article, and its contents, does not constitute legal advice.
New Regulations to Manage
Psychosocial Risks
OWEN WEBB - AHA|SA DEPUTY CEO
The South Australian Government have recently
introduced amendments to the Work Health and Safety
Regulations 2012 (SA) (WHS Regulations) which
require Persons Conducting a Business or Undertaking
(PCBU) (i.e. employers) to manage the risks of
psychological injuries and illnesses in the workplace.
These amendments, the Work Health and Safety
(Psychosocial Risks) Amendment Regulations 2023,
place legal obligations on PCBU’s to ensure that they
identify any psychosocial hazards in their workplace
and manage and control the risks associated with
such hazards.
WHAT IS A PSYCHOSOCIAL HAZARD?
So, what constitutes a psychosocial hazard in the
workplace? Regulation 55A of the WHS Regulations
defines a psychosocial hazard as a hazard that –
(a) Arises from, or relates to –
i. The design or management of work; or
ii. A work environment; or
iii. Plant at a workplace; or
iv. Workplace interactions or behaviours; and
(b) May cause psychological harm (whether or not it
may also cause physical harm).
To put this into context, the following could be
considered hazards in the workplace that could lead to
psychological harm:
• Job Demands which are either too high or too little
in terms of work and responsibility.
• Low levels of job control.
• Poor levels of worker support in terms of being able
to ask for assistance or further training.
• Lack of clarity over an individual’s job role or
responsibilities.
• Poor relationships within the workplace including
an environment where there is unacceptable
behaviours, harassment or bullying.
• Lack of clarity in terms of management’s decision
making on changes within the business.
• A lack of consistency in relation to the treatment of
some workers compared to others.
• A lack of recognition and reward
• Poor environmental conditions such as working in
extreme temperatures, using unsafe machinery and
poor noise and lighting levels.
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W O R K P L A C E R E L A T I O N S
WHAT IS A PSYCHOSOCIAL RISK AND HOW DO
WE ASSESS SUCH RISKS?
A psychosocial risk is defined under Regulation 55B
of the WHS Regulations as “… a risk to the health
and safety of a worker or other person arising from a
psychosocial hazard”.
The greater the level of risk to an individual from a
psychosocial hazard the more likely it is that that
individual will suffer from psychological harm such as
stress, anxiety, fatigue or musculoskeletal disorders.
• It is therefore important that PCBU’s when
undertake a risk assessment of their work, health
and safety risks, also include an assessment of any
psychosocial risks. To determine the level of risk, the
assessment needs to look at how likely the person is
to be exposed to the risk and how serious the harm
could be if exposed to the risk.
• Psychosocial risks can be assessed through a range
of means including:
• Undertaking a psychosocial health and safety
checklist which looks at psychosocial hazards in the
workplace and talking with employees to determine
the level of risk in areas such as work demands,
behaviours in the workplace, working conditions,
levels of worker support, levels of job control, training
and supervision, levels of recognition and reward.
• Undertaking workplace pulse checks/culture surveys
• Review data from incident reports, workers
compensation claims, use of employee assistance
programs, levels of absenteeism.
HOW CAN A PCBU CONTROL PSYCHOSOCIAL
RISKS IN THE WORKPLACE?
Where possible a PCBU should always aim to eliminate
any psychosocial risks from their workplace completely.
However, the ability to eliminate such risks may not
always be possible and therefore a PCBU when trying
to control risks should have regard to reducing the
risk as far as reasonably practicable by utilising the
hierarchy of control. The hierarchy of control aims to
reduce the risk to workers by looking at the following
process:
1. Doing 1 or more of the following - substituting
(wholly or partly) the hazard giving rise to the risk
with something that gives rise to a lesser risk;
isolating the hazard from any person exposed to it;
implementing engineering controls.
2. If a risk then remains, the PCBU must minimise the
remaining risk, so far as is reasonably practicable,
by implementing administrative controls.
3. If a risk then remains, the PCBU must minimise the
remaining risk, so far as is reasonably practicable,
by ensuring the provision and use of suitable
personal protective equipment.
Measures that can be implemented to control such
psychosocial risks can include;
• Regular team meetings and appropriate workplace
consultation on changes
• Ensuring employees have appropriate position
descriptions in place which clearly outlines the job
role and responsibilities.
• Ensuring there are appropriate policies and
procedures in place in relation to both expected and
unacceptable behaviours of employees.
• Ensure there are appropriate support mechanisms
in place for employees if in the event they have an
issue or grievance.
• Wherever possible allow for appropriate flexibilities
for workers in the work environment.
• Undertaking performance reviews
• Ensuring employees have the opportunity for career
development and ongoing training.
• Ensure that working conditions are appropriately
monitored and maintained.
WHERE CAN I GO FOR FURTHER ADVICE ON
PSYCHOSOCIAL HAZARDS AND RISKS IN THE
WORKPLACE?
Members can discuss these amendments with the
AHA|SA, however there are also a range of external
materials and guides that members can access from
sources including:
• SafeWork SA - Psychosocial hazards & work-related
stress | SafeWork SA
• Safe Work Australia - Psychosocial hazards | Safe
Work Australia
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08 8233 9433
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A R K A B A H O T E L
ARK’S $10M RENO
TESTAMENT TO HHG VISION
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A R K A B A H O T E L
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 17

A R K A B A H O T E L
In its 60th year, the Arkaba Hotel has undergone major
renovations, giving it a fresher and more contemporary
feel, while preserving its unique character.
The $10 million makeover ushers iconic hotel into
the 2020s with an expanded beer garden, reinvented
function rooms a series of technology upgrades,
including an Australian first.
And then there’s brand new air-conditioning!
It was a struggling 40-year-old air conditioning unit
that was the catalyst for the entire overhaul, said Anna
Hurley, the Hurley Hotel Group’s (HHG) Project Manager.
“In 2021, when we realised the work involved in
replacing the air conditioning, and addressing some
other fundamental infrastructure issues, it seemed was
a good time to look at a larger scale renovation.
“We thought it would be nice to have a larger outdoor
area in Sporty's and while we’re there, we might as well
do the lounge bar… and it just rolled on from there.
“At every stage of the renovation - as the brief expanded
- it was very clear that we wanted to maintain the
character of the hotel; maintain the fundamental feeling
you get when you walk into the Arkaba Hotel.
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A U S T RAARLKI A BN A DHI ON TI NE GL
“We thought it would be nice to have a larger outdoor
area in Sporty's and while we’re there, we might as well
do the lounge bar… and it just rolled on from there.”
“But we wanted to give it a fresh new feel and change
some of the functionality to make it more suitable for
our modern needs.”
Yet much to Anna’s consternation, not everyone who
walks into the Arkaba 2.0 instantly notices a significant
difference.
“Some people come in and say it looks amazing.
“Others say we haven’t changed anything, which can
be moderately heart-breaking but in a way, it’s kind of
a compliment. It means we’ve retained the essential
character of the hotel.”
Folland Panozzo Architects Congratulates Peninsula Hotel
BEFORE
AFTER
Congratulations to Hurley Hotel Group
From concept to completion Folland
Panozzo Architects are proud to be
associated with The Arkaba Hotel.
269 Brighton Road, Somerton Park SA 5044 | Phone (08) 8376 8888
fparchitects.com.au
269 Brighton Road, Somerton Park SA 5044 | Phone (08) 8376 8888
fparchitects.com.au
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A R K A B A H O T E L
SA Premier Peter Malinauskas is one who sees
the changes.
“It looks magnificent,” he said on the official opening
night. “Coming up Glen Osmond Road just then it looks
like a whole, brand spanking new hotel, and it's one that
I'm sure many of your patrons will enjoy for a long time
to come.”
WHAT TO EXPECT
Venture inside the new Ark and the first thing you
will notice is a breezier, more spacious interior with
new windows that brighten the room, in tandem with
modern lighting.
“It’s always been difficult here to get the right balance
of natural light given it’s such an old building with two
storeys,” Anna said.
“By opening a bit more up to the outside, changing the
structure of our offices and completely replacing all of
our lighting throughout the old building, it’s made a big
difference.
“It was a necessary step going from old technology to
LED technology and it’s made quite a difference.”
The new reception area has been reduced in size and
redesigned to make a statement of its own.
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Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 21

A R K A B A H O T E L
Proudly working with
the Hurley Hotel Group
for over a decade
Providing
• Tax Advisory
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46 Greenhill Road Wayville SA 5034 | P: 08 8361 0200 | E: lm@lmca.com.au | W: letchermoroney.com.auu
22 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

A R K A B A H O T E L
“We have retained quite a bit of the existing furniture
and we did a bit of vintage shopping to find some old
mid-century pieces as well.”
Walking forward you’ll be drawn to the first showpiece
of the redesign, the stunning 360-degree lounge area
with an island bar.
The Arkaba is a dodecahedron - a 12-sided building -
with some outer pods transformed from storage space
into a new kitchen.
This space has a range of styles, including a table
service restaurant, four booths near the bar, casual
eating areas, high benches and low lounge seat seating.
The furniture is lighter and more modern – but certainly
not avante garde.
The focus was to lift the vibe of the lounge bar, while
still preserving its original feel.
“We have retained quite a bit of the existing furniture
and we did a bit of vintage shopping to find some old
mid-century pieces as well,” Anna said.
“It was built in the ’60s and we wanted it to retain that
old kind of ’60s look.”
SPORTY’S
The upgrade to the award-winning Sporty’s Bar allowed
for more creative licence.
“We have 500 seats in those two spaces that we wanted
to have full,” explained Anna, who previously oversaw
project management of the Marion Hotel.
“If we’re going to do that, we need to appeal to different
customers in different areas. We wanted them to feel
quite distinct.
Reward Hospitality is proud
to be a supply partner of the
Hurley Hotel Group
and congratulates them on the
outstanding redevelopment of
the iconic Arkaba Hotel.
1800 473 927 rewardhospitality.com.au
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 23

A R K A B A H O T E L
It’s been an honour to be involved with
Peter, Jenny and the Hurley group in
bringing the renovation of the Arkaba Hotel
to it’s fantastic completion. It is with great
pride that we acknowledge the successful
completion of this first-class project, and
we are honoured to have played a crucial
role in ensuring the excellence of the hotel’s
refrigeration systems.
We take immense pleasure in having installed brand new,
high-quality refrigeration units in the bottle shop and keg
room, outfitting the walk-in freezer and coolroom in the new
kitchen area.
Established in 1961 by Gary and Craig’s father, Ron,
Ron Goodall Refrigeration remains dedicated to supporting
local establishments with our quality work and service.
Congratulations once again on this remarkable achievement.
We are confident that patrons will savour South Australia’s
coldest beer in the new bars, thanks to the expertise and
dedication of the Goodall brothers.
Contact Gary or Craig to discuss your commercial refrigeration needs today.
Gary: 0407 729 196 | Craig: 0418 829 631 | sales@goodallrefrigeration.com
24 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

A R K A B A H O T E L
“The most important function of a pub is to bring people
together and we have put in place some different ways to
achieve this.”
“Sporty’s was a good opportunity to have some fun.
“It is a sports bar and we wanted it to be a great place
to watch live sport but also a great place for families
and for women.
“We had a vision of light, bright colours to freshen
things up.”
A 7m shuffleboard table and digital dartboards are just
part of the fun new take.
“The hospitality industry is facing some significant
changes,” said Anna. “Changes to the way people drink,
when people drink, how they socialise.
“The most important function of a pub is to bring people
together and we have put in place some different ways
to achieve this.”
But the star attraction and second showpiece of the
new Ark is also an Australian first - a 360-degree
wraparound LED screen that “floats” above Sporty’s Bar.
Known as ‘The Funnel’, it has the capacity to show up to
six different events simultaneously.
“We are acutely aware in this day and age that if you
want to get people out of their houses, you have to offer
them something they cannot have in their own home.
From our warehouse,
direct to you.
We offer hygiene, cleaning and packaging
solutions and deliver to the Adelaide hills,
Adelaide metro & most South Australian
regions. So you’ll always have the products
you need, when you need them.
Contact us:
Phone: 08 8398 2872
Fax: 08 8398 2873
Email: sales@wesalute.com.au
Head office:
2B, 48-50 Mount Barker Road
Hahndorf SA 5245
Distribution centre:
32-36 Pilatus Drive
Direk SA 5110
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 25

A R K A B A H O T E L
to all at The Hurley Hotel Group
on magnificent renovation at
The Arkaba Hotel!
26 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

A R K A B A H O T E L
“People love coming to the
pub to have a flutter but we
had to adapt to recognise
the changing customer
behaviour. And people are
happier with a smaller
TAB area.”
“In this case, we wanted to have the absolute best live
sport experience anywhere in Adelaide.
“Hence we installed this incredible screen that not only
provides great vision to watch multiple different sports
at any given time, it’s a real ‘wow’ factor when you
walk in.”
The screen was designed by Big Screen Video, which
also installed the massive superscreeen where the
former, staffed TAB was previously located.
‘We still see horse racing as a key part of the business
here,” said Anna.
“People love coming to the pub to have a flutter but
we had to adapt to recognise the changing customer
behaviour. And people are happier with a smaller
TAB area.”
EXPANDED BEER GARDEN
Wander outside and you’ll be greeted by a bigger beer
garden with 100 additional seats.
Vintage House Wine & Spirits
congratulates the Hurley Family
on their fantastic renovations to
the Arkaba Hotel.
For sales enquiries please contact
your VHWS Representative
www.vhws.com.au Ph: 1300 769 266
Email: sales@vhws.com.au
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 27

A R K A B A H O T E L
The new area includes more comfortable seating,
including booths, and brighter colours. It has had large
investment in being an all-seasons area, with a fixed
roof, drop down screens around the perimeter and a
significant number of heaters.
It’s a veritable oasis in the making. When the
landscaping becomes fully established, the greenery
will hide Fullarton and Glen Osmond Roads.
“It can be used 365 days a year and has this beautiful,
light outlook,” said Anna.
“We’re thrilled with the result.”
“Sporty’s is already showing tremendous growth and
functions are trending in the right direction,” said Anna.
FUNCTION AREAS
The Hurley Group has also taken advantage of the
Arkaba’s large footprint to improve its function offer,
which includes a series of smaller private bars. The
Ark can now handle functions from 30 to 600 people.
“A really critical part of
the renovations has been
increasing the number of
function rooms we have
to sell.”
“A really critical part of the renovations has been
increasing the number of function rooms we have to
sell,” said Anna.
“We feel people are willing to invest in special
occasions.
“Also, corporate functions have always been a really
successful part of this business and we knew we had
scope for growth.
“We’ve improved our technology significantly. And we’re
certainly seeing the results coming through.”
HOSPITALITY JOINERY & FURNITURE SPECIALISTS
Workspace Commercial Furniture, proud supplier to the Hurley Group, has long provided our
expertise to the Hospitality and Retail segments through the design, manufacture and supply of
hospitality furniture solutions. Our skilled joinery, chair making and custom cabinet making divisions,
linked with our effective and efficient automated manufacturing results in hospitality furniture that is
both timeless and appropriate.
RESTAURANTS HOTELS BARS CAFES CLUBS PUBS BOOTHS BANQUET SEATING INDOOR & OUTDOOR
28 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

A R K A B A H O T E L
Thomas Foods are proud to Support the Arkaba.
Producers and suppliers of quality seafood and
catering lines to the Hospitality Industry.
Proud suppliers to the Hurley Group.
• South Australian family owned and operated
• Fresh Seafood Processed daily in our HACCP
approved facility
• Country and Interstate areas supplied through a
network of refrigerated carriers
• The most experienced and talented support
staff in the industry
International Oyster & Seafoods
“The Complete Package”
241 - 247 Franklin St, Adelaide,
SA 5000
P: 8231 6441
E: sales@internationaloyster.com.au
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 29

A R K A B A H O T E L
SPORTY’S
AT THE ARKABA
Specialising in Commercial
& Contract Furniture
Fantastic new look at the Arkaba Hotel.
Great to be a part of the work.
Paul Pivato
We love indoor-outdoor dining
surrounded by sporting culture.
Congratulations to
the whole Hurley Team for updating
such an Adelaide hospitality icon.
Visit 174 Fullarton Road, Dulwich, SA, 5065
T: 8332 1344 | W: cprengineers.com.au
PIVATOS
UPHOLSTERY
T: 0412 067 652
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A R K A B A H O T E L
ARCHITECTURE
As stated earlier, the Arkaba has a unique design for an
Adelaide pub – a dodecahedron.
Remaining true to South Australian architect Dickson
and Platten’s original design was a non-negotiable
aspect of the project.
Anna described their input into the most recent project
as “remarkable”.
“We love the bones of this hotel, the original design. We
think it is a really beautiful part of Adelaide’s history and
we wanted to make sure we maintained the integrity of
that original design.
“The Arkaba’s always been a very warm, cozy and
inviting space that’s very welcoming for lots of different
types of people whether you’re from the country, the
southern suburbs, the northern suburbs or a local.
“We wanted to maintain that feeling and we hope that’s
what we’ve done.
“It still feels like the Arkaba.”
Anna also paid tribute to Cook Build which encountered
numerous challenges during the rebuild but still
delivered 95 per cent of the project on time.
Congratulations to The Hurley Group
on the fabulous refurbishment
of the Arkaba Hotel
Four Seasons Fresh thanks the Hurley Group for
its commitment to South Australian businesses and
particularly the confidence shown in our business.
We look forward to many years of service.
www.fourseasonsfresh.com.au
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 31

A R K A B A H O T E L
builder has the capacity to understand,” Anna said.
It allowed hotel manager Jordarn Karpowicz to keep
the doors open and the tills ringing.
“He did a really good job in very challenging
circumstances, problem solving every day. Nothing
was too big a drama.”
Not everything has changed. The gaming lounge and
accommodation wings were not updated during this
project, however visitors can expect
to see some minor updates in the near future.
Those hurdles included dealing with old plumbing and
dated electrical work buried in tunnels beneath the
Arkaba, as well as encountering asbestos where it had
not been expected.
“They took the time to understand the nature of the
trading operation during construction, which not every
Head chef Jasper Anderson has introduced
some higher end dishes for the restaurant.
The restaurant menu includes dishes such as
hiramasa kingfish and Eyre Peninsula oysters as share
plates, and mains including 12-hour pressed lamb and
salmon with edamame purée, teriyaki sauce, black rice,
bok choy, spring onion and peanut chilli crunch.
Gluten free, vegetarian and vegan options are available.
But devotees of the Arkaba can rest assured the
staples remain the same.
“A chicken parmy is the cornerstone of any good pub
operation so we’ve remained true to that.”
Pub and Hotel Air-conditioning
& Ventilation Specialists
Servicing SA’s best pubs and
hotels since 2010
• Air-conditioning
• Kitchen Canopies
• Refrigeration
P: 08 7182 1249 | admin@acerair.com.au | www.acerair.com.au
32 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

A R K A B A H O T E L
“Head chef Jasper Anderson
has introduced some higher
end dishes for the restaurant.”
Congratulations
to the Hurley Family on a great refurbishment
of the Arkaba from the Golding Family.
Family Owned | Estate Grown | Adelaide Hills
TRADE ENQUIRIES E: peter@goldingwines.com.au T: 0405 444 127
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 33

A R K A B A H O T E L
Anna said the hotel is enjoying the fruits of its
investment.
“We’ve made a really good start,” she said, going on to
pay tribute to her parents, Jenny and Peter, for their
“passion, passion and willingness to take risks”.
QUIET DINNERS
Recently, the hotel made headlines for becoming the
first venue in SA to introduce regular “Quiet Dinners”
for the autistic community, thanks to a partnership
between Autism SA and the AHA|SA.
Almost 60% of autistic people and their families
avoid going to pubs and bars. Bright lights, loud
noises, crowded venues, and overpowering smells
can all add to a sensory overload for people on
the spectrum.
To make dining out more accessible and inclusive,
the Arkaba Hotel offers Quiet Dinners on the first
Monday of each month from 5pm to 9pm.
A section of the venue has lights dimmed, reduced
music volume, a private bar to order from, and the
McLeay Carpets is a fourth generation
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With over 100 years of trade we have developed a reputation for outstanding customer
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34 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

A R K A B A H O T E L
dinners are located where people can easily enter and
exit without having to walk through crowds.
“Our goal at the Arkaba Hotel is to be a venue for all
occasions, we want to provide a place for everybody to
make special memories and connect with their loved
ones,” said Anna.
LIVE MUSIC
In 2018, The Arkaba Hotel was inducted into the SA
Music Hall Of Fame.
Over the years, the Arkaba Hotel has been home to acts
such as Cold Chisel, Midnight Oil, Diesel, Thirsty Merc,
Paul Kelly, Tex Perkins, Mental As Anything, The Cure
and many more.
Established as a premier entertainment venue in
Adelaide, the Arkaba continues to deliver great quality
events - whether it be weekly live music throughout
the hotel or a national touring band, tribute show, DJ or
comedian in the iconic Top of the Ark.
Betta Home Furnishings management and staff
congratulate the Hurley Group on their
wonderful refurbishment of The Arkaba Hotel.
SUPPLIERS OF QUALITY CUSTOM MADE CURTAINS, SHUTTERS,INTERIOR AND EXTERIOR BLINDS FOR COMMERCIAL AND RETAIL CLIENTS.
Showroom at 46 The Parade, Norwood | Ph. 83633660 | bettahomefurn.com.au
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 35

A R K A B A H O T E L
PREMIER PRAISES ENTREPRENEURSHIP
During his speech at the opening of the new-look
Arkaba, Premier Peter Malinauskas paid tribute to Peter
Hurley, “one of the most remarkable entrepreneurs
in the state of South Australia in conjunction with his
beautiful wife Jenny, and their impressive children,
Samantha, Anna and Nick.”
“Sometimes leadership is about seizing moments
where no one else will.
“And what Peter and Jenny identified over the years
have been various opportunities that existed that no
one saw. One of them is the acquisition of Arkaba hotel
in 1991 when it went into receivership.
“The transformation of the Arkaba under the Hurley’s
leadership has been substantial.
“There was the big redevelopment in the year 2000
when you effectively doubled the number of hotel
rooms and then of course, most recently, over $10
million investment to give this venue yet another lease
of life into the long term.
“But amongst all that activity is the 600 people who
are able to enjoy the dignity of work every single day
because of the initiatives and the risks that have been
taken by the Hurley Group.
“That is to their eternal credit.”
Congratulations to the Hurley’s Arkaba.
From Porter & Co. Wine Merchants
P: 8373 3010 | porterandco.com.au
36 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

“Sometimes leadership is
about seizing moments
where no one else will.”
A R K A B A H O T E L
In 1991, amidst the backdrop of an unforgiving
recession, the iconic Arkaba Hotel found itself in the
hands of receivers. However, driven by a bold vision,
hotel owners Peter and Jenny Hurley refused to let
adversity hinder their dreams. After a lengthy battle
for bank approval, they finally took ownership of their
first freehold hotel. Meanwhile, Peter’s brother, Tony
Hurley, saw the potential and seized the opportunity
to build an exceptional retail liquor business on
the premises.
The Hurley Hotel Group remains a family-owned
business operating in South Australia for over 30
years. Peter and Jenny believe a good team is
essential to the success of a large company and the
Group employs over 600 staff, with many of them
long term employees.
We were founded on the
philosophy of providing
customers with a bespoke
experience when it comes to
creating dream outdoor spaces.
With more than 20 years
landscaping experience.
From design through to
construction it’s your one stop
shop for a complete project
solutions provider.
Our services offered are
Landscape design, construction
and maintenance.
We have loved working with The Great Outdawes team to create a new look for our landscaping.
The team was great to work with and we’re thrilled with the result. It was important to us that our
landscaping showed off our new look and feel and we think Phil and the team have done that perfectly.
P: 08 7077 2637 | E: admin@thegreatoutdawes.com.au | W: www.thegreatoutdawes.com.au
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 37

NOMINATIONS
CLOSE
FRIDAY 5 JULY
2024
NOMINATIONS
NOW OPEN
#AHASAAWARDS
#SAHOTELS
AWARDS.AHASA.COM.AU
2024 AHA|SA HOTEL INDUSTRY AWARDS FOR EXCELLENCE –
CALLING FOR ENTRIES!
The AHA|SA Awards for Excellence are recognised as the most prestigious awards in the hospitality
industry, honouring the achievement of excellence in a wide range of categories. This on-going
commitment to excellence ensures our state’s hotels are some of the best in Australia.
The annual AHA|SA Awards for Excellence provides a prime opportunity to showcase your venues
and be proud of your achievements. For winners, it also brings marketing, advertising and
endorsement opportunities that are invaluable to your hotel.
Winners will be announced at the annual gala dinner being held at the Adelaide Entertainment
Centre on Tuesday 22 October 2024. The AHA|SA Awards for Excellence is the highlight of the
South Australian hotel calendar, bringing together hotel industry members and associates from
all corners of the state to celebrate our vibrant industry and recognise those hotels that have
achieved excellence.

H O S T P L U S
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THE BENEFITS OF BEING WITH US
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Find out more about our winning team at
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Endnotes
1
Best Super Fund 2024 is awarded by Money magazine. Visit moneymag.com.au for awards criteria. Awards and ratings are only one factor to consider when
choosing a super fund. Past performance is not a reliable indicator of future performance. General advice only. Consider the relevant Hostplus PDS and TMD
at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Issued by Host-Plus Pty Limited
ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund, ABN 68 657 495 890.
2
SuperRatings Fund Crediting Rate Survey – SR50 Balanced (60-76) Index for January 2024.
3
Source: SuperRatings fee data for public offer MySuper products extracted from SMART 2.0 platform on 7 February 2024.
Comparison is based on the total administration fees and costs assuming a $50k account balance. Other fees and costs apply. Refer to the PDS for more
information.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 39

P U B L I C A N P R O F I L E
ACCOUNTANCY SERVICES
Bentleys SA 8372 7900
Perks Accountants & Wealth Advisers
08 8273 9300
Winnall & Co. 8379 3159
ARCHITECTS & INTERIOR
DESIGNERS
Mister Lincoln 0402 777 326
Studio Nine Architects 8132 3999
ART & FRAMING
Art Images Gallery 8363 0806
ATMS
Banktech 0408 462 321
Cashzone 1300 305 600
Next Payments 1300 659 918
AUDIO VISUAL
Big Screen Video 1300 244 727
Novatech Creative Event Technology
8352 0300
BACKGROUND MUSIC
Foxtel Music 1300 148 729
Moov Music 1300 139 913
Zoo Business Media 07 5587 7222
BANKING & FINANCE
Bank SA 0403 603 018
Perks Accountants & Wealth Advisers
08 8273 9300
BEVERAGE GASES
BOC Limited 0424 647 568
Supagas 8252 7472
BEVERAGES
Accolade Wines 8392 2238
Australian Liquor Marketers 8405 7744
Billsons 03 57281304
Campari Group 02 9478 2727
Carlton & United Breweries 13 BEER (13 2337)
Coca-Cola Europacific Partners 8416 9547
Coopers Brewery 8440 1800
CUB Premium Beverages 8416 7819
Diageo Australia 0401 120 872
Empire Liquor 8371 0088
Lion 8354 8888
Liquor Marketing Group 8416 7575
Oatley Fine Wine Merchants 1800 628 539
Options Craft Liquor Merchants 8346 9111
Pernod Ricard Australia 8208 2400
Samuel Smith & Son 8112 4200
Southtrade International 0410 449 720
Treasury Wine Estates 8301 5400
BOOKKEEPING
Perks Accountants & Wealth Advisers
08 8273 9300
Winnall & Co. 8379 3159
CASH HANDLING / TERMINALS
Banktech 0408 462 321
BK Electronics 0431 509 409
Cardtronics 03 9574 4878
Coms Systems 0408 462 321
Consillion 1800 500 994
GBay/Aruze Gaming 0424 700 888
Next Payments 1300 659 918
CLEANING & HYGIENE SUPPLIES
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
CLEANING COMPANIES
A Cleaner World 0426 887 364
COFFEE SUPPLIERS
Grinders Coffee 1300 476 377
COMPUTER & IT SERVICES
Boylen 8233 9433
Compnow 8133 8000
DEFIBRILLATORS
AED Authority 03 8710 8666
Alsco 8346 1391
St John 1300 78 5646
ENERGY & SOLAR SOLUTIONS
Class A Energy Solutions 8391 4853
Power Maintenance Group 1300 700 500
Trans Tasman Energy 1300 118 834
EQUIPMENT/SUPPLIES/HARDWARE
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
Mr Wet Wall 1800 938 925
FACIAL RECOGNITION TECHNOLOGY
COMS Systems 1800 324 918
Vix Vision 0400 310 326
FINANCIAL PLANNING
Perks Accountants & Wealth Advisers
08 8273 9300
Winnall & Co. 8379 3159
FIRST AID
Alsco 8346 1391
St John 1300 360 455
FOOD SAFETY
Think ST Solutions 0422 285 720
FOOD SERVICES
Bidfood 0427 099 558
Galipo Foods 8168 2000
PFD Foodservice 8114 2300
Thomas Foods 8162 8400
FURNISHINGS
Concept Collections 1300 269 800
Mister Lincoln 0402 777 326
GAMBLING SERVICES
GFR Pro 0408 186 540
SA Lotteries 132 315
UBET 8354 7300
GAMING ANALYSIS
Independant Gaming Analysis 8376 6966
Winnall & Co 8379 3159
GAMING FLOAT RECONCILIATION
GBay/Aruze Gaming 0424 700 888
GFR Pro 0408 186 540
GAMING LOYALTY
Bluize 1300 557 587
GAMING MACHINE SERVICES
Ainsworth Game Technology 0409 171 616
Aristocrat Technologies Australia 8273 9900
Coms Systems 0409 283 066
GBay/Aruze Gaming 0424 700 888
IGT 8231 8430
Independant Gaming Analysis 8376 6966
Konami Australia Pty Ltd 0409 047 899
MAX 8275 9700
Light & Wonder 0400 002 229
Statewide Gaming 0448 076 144
GIFT CARDS
The Card Network 1300 375 346
HEALTH INSURANCE
Bupa 1300 662 074 (#2146982)
A H A | S A C O R P O R A T E P A R T N E R S
HOTEL BROKERS AND PROPERTY
VALUATIONS
JLL 8233 8890
Knight Frank Valuations & Advisory 8233 5222
Langfords Hotel Brokers 0410 605 224
McGees Property Hotel Brokers 8414 7800
HOTEL MANAGEMENT
H&L Australia Pty Ltd 1800 778 340
HOTEL MARKETING
Digital Marketing AOK 1300 658 543
INDUSTRY BENCHMARKING DATA
STR 7070 0103
INFORMATION SYSTEMS/SITE PREP
Max Systems 8275 9700
INSURANCE
Aon Risk Solutions 8301 1111
KITCHEN & BAR EQUIPMENT
Bunnings Group 0435 630 660
Bunzl 08 8245 6222
Stoddart Food Service Equipment
0468 923 320
LOTTERIES
SA Lotteries 13 18 68
LEGAL SERVICES
Eckermann Lawyers 8235 3990
Piper Alderman Lawyers 8205 3318
Ryan & Co Solicitors 0421 595 815
Wallmans Lawyers 8235 3018
LINEN & UNIFORM SERVICES
Alsco 1300 659 892
ORTC Clothing Co 0422 515 213
Alsco 8346 1391
MEDIA
FIVEaa 8419 1395
Foxtel 1300 138 898
Solstice Media 8224 1600
MIGRATION
Migration Solutions 8210 9800
ONHOLD/MESSAGING
1800 ON HOLD 8125 9370
PAYROLL & HR RESOURCES
Perks Accountants & Wealth Advisers
08 8273 9300
Tanda 1300 859 117
Winnall & Co. 8379 3159
POS SYSTEMS
Bepoz 1300 023 769
Bluize 1300 557 587
H&L Australia Pty Ltd 1800 778 340
RETAIL LIQUOR MARKETING
Australian Liquor Marketers 8405 7744
Liquor Marketing Group 8416 7575
SIGNAGE & PROMOTIONAL ITEMS
The Banner Crew 8240 0242
SPORTS & ENTERTAINMENT MEDIA
Foxtel 1300 790 182
STAFF TRAINING & RECRUITMENT
Adelaide Institute of Hospitality 8338 1492
Alliance College 1300 665 065
The Kingsmen 0410 416 655
Maxima 8340 7766
Perks Accountants & Wealth Advisers
08 8273 9300
St John 1300 360 455
SUPERANNUATION
HostPlus 0418 327 607
WEBSITES
Boylen 8233 9433
40 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

GAMING CARE
GAMING CARE works with all South Australian Hotels with gaming
machines to reduce the harm caused by problem gambling.
Providing the hotel industry with the capacity to respond to community concerns related
to the harm associated with gambling by contributing to early intervention and support
for problem gamblers and their families.
Minimising the harm caused by problem gambling behaviour by fostering a compliant
and proactive industry that works with regulators, gambling help services and gaming
patrons to minimise harm caused by gambling.
Assisting licensees and hotel staff with their compliance obligations, and supporting
venue staff through education and training regarding the recognition of problem
gambling indicators and assisting in accurately documenting patron behaviour.
Providing licensees and hotel staff with the confidence and skills required to engage
directly with patrons who are showing indicators of potential problem gambling, enabling
them to intervene early and refer the patron to a gambling help service, or other support
options if required.
Contact your local Gaming Care Officer, or our Office, for
information on how Gaming Care can assist your venue.
For any assistance or support
please contact your local
Gaming Care Officer, or our office
for information on how Gaming
Care can assist your venue.
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 41

CORPORATE PARTNERS 2023/24
GAMING CARE
D I A M O N D
P L A T I N U M
G O L D
S I L V E R
131 733
AED Authority
Ainsworth Game Technology
Boylen
Campari Group
IGT pfdfoods.com.au
For full product range and details
of your nearest branch
Konami Australia Pty Ltd
Oatley Fine Wine Merchants
Options Craft Liquor Merchants
Australian Liquor Marketers
Digital Marketing AOK
Light & Wonder
PFD063 Hotel SA Advert (1/4 Page).indd 1
18/05/09 11:47 AM
Samuel Smith & Son
BankSA
Empire Liquor
Liquor Marketing Group
Stoddart Food Equipment
Big Screen Video
Bluize
Foxtel
GFR Pro
Novatech Creative Event
Technology
Tanda
B R O N Z E
1800 ON HOLD
Cashzone
Adelaide Institute of Hospitality Class A Energy Solutions
Alliance College
Compnow
Alsco
COMS Systems
Banktech
Concept Collections
Bentleys Accountants
Billsons
Consillion
BK Electronics
Eckermann Lawyers
BOC Limited
GBay/Aruze Gaming
Bunnings Group
Independant Gaming Analysis
T Bunzl 08 8100 2499 F 08 8232 JLL 4979
E INFO@GAMINGCARE.ORG.AU
H O T E L I N D U S T R Y S U P P O R T E R
4TH FLOOR AHA|SA HOUSE
60 HINDMARSH SQUARE, ADELAIDE SA 5000
Knight Frank Valuations &
Advisory SA
Langfords Hotel Brokers
McGees Property Hotel Brokers
Mister Lincoln
Next Payments
ORTC Clothing Co
Perks Accountants & Wealth
Advisers
Piper Alderman Lawyers
Power Maintenance Group
Ryan & Co. Solicitors
A Cleaner World (ACW)
Art Images Gallery
Bupa
The Card Network
Solstice Media
Statewide Gaming
St John
Studio Nine Architects
Supagas
The Banner Crew
The Kingsmen
Trans Tasman Energy Group
Vix Vision
Wallmans Lawyers
Winnall & Co
Maxima
Migration Solutions
Southtrade International
Think ST Solutions
42 | Hotel SA | W W W . A H A S A . A S N . A U Back to Contents

L I C E N S E E T R A N S F E R S
MARCH 2024
HOTEL LOCATION EFFECTIVE DATE NEW LICENSEE
Sky Tavern Port Augusta 01.03.24 EDP Sky Pty Ltd
Archer Hotel North Adelaide 08.03.24 Arciere Pty Ltd
Carrieton Hotel Carrieton 25.03.24 Offtap Hotels Pty Ltd
Light Hotel Eudunda 27.03.24 Jennifer Lane
OFFICE HOLDERS
CONTACT
OFFICE
Level 4, 60 Hindmarsh
Square, Adelaide SA 5000
POSTAL
PO Box 3092,
Rundle Mall SA 5000
P (08) 8232 4525
P 1800 814 525 Toll Free
F (08) 8232 4979
E information@ahasa.asn.au
W www.ahasa.asn.au
DAVID BASHEER
President
MATTHEW BINNS
Vice President
LUKE DONALDSON
Deputy Vice President
COUNCIL
BRAD BARREAU
ANDREW BULLOCK
SIMONE DOUGLAS
TREVOR EVANS
JASON FAHEY
TRENT FAHEY
Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept,
and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from
negligence, accident or any other cause. We do not endorse any advertising materials, services offered within
advertisements or products, special offers or goods promoted therein.
PUBLISHER
EXECUTIVE COUNCIL
SAM McINNES
Secretary Treasurer
MATTHEW BRIEN
Executive Council
ANNA HURLEY
Executive Council
COREY FARMER
ELISE FASSINA
JAMES FRANZON
TONY FRANZON
JOHN GIANNITTO
TOM HANNAH
ANDREW KEMP
Executive Council
MATT ROGERS
Executive Council
PETER JOHNSON
JASON KELLY
GUY MATTHEWS
KAREN MILESI
ANDREW PLUSH
DARREN STEELE
ADMINISTRATION
ANNA MOELLER
CEO
OWEN WEBB
Deputy CEO
ALISA WENZEL
Financial Officer
KATHERINE TAYLOR
Accommodation Australia (SA)
& Communications
NATARSHA STEVENSON
Manager - Policy & Industry
Affairs
SARAH LEGOE
Senior Advisor - Workplace
Relations, Liquor Licensing &
Gaming
GARY COPPOLA
Legal and Advocacy
DIDIER VOLLERIN
Liquor Licensing &
Gaming Advisor
SCOTT VAUGHAN
Membership & Business
Services
+
LUCY RANDALL
Events & Partnerships
LIZ TURLEY
Training Coordinator
BELINDA RICHARD
Executive Assistant
+
3/288 Glen Osmond Road, Fullarton SA 5063
P (08) 8233 9433 W www.boylen.com.au
TIM BOYLEN Managing Director
tboylen@boylen.com.au
JAMIE RICHARDSON Advertising
sales@boylen.com.au
PATRYCJA WHIPP
Studio Manager/Graphic Designer
We design, build and host beautiful
hotel websites that link with your
third-party software.
boylen.com.au
08 8233 9433
Back to Contents W W W . A H A S A . A S N . A U | Hotel SA | 43