March 2024

MARCH 2024 

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST 

BUILDING YOUR 

KNOWLEDGE 

AND MORE... 

A new partnership programme 

for today and tomorrow 

Kömmerling At Home is not just another 

industry badge, our partnership offers real 

support, relevant training, dedicated 

expert advice and investment from 

a global brand to make you stand out 

from the rest for today and tomorrow. 

To register your interest today 

please visit kommerlingathome.co.uk 

hello@kommerlingathome.co.uk 

01623 579600 

D E Q 

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Editor’s Comment 

SOPHIE STEVENS 

EDITOR 

SOPHIESTEVENS@MEDIA-NOW.CO.UK 

BUILDING YOUR 

KNOWLEDGE 

AND MORE... 

A new partnership programme 

for today and tomorrow 

The pitfalls of the ‘stack ‘em high, sell ‘em cheap’ mentality – and its 

impact on installers, the wider industry and its collective reputation – is 

evident in this issue of Total Installer. 

“If we learned anything from the aftermath of Covid, it was that fantastic sales 

can often mask poor profitability, especially as the cost of raw materials rise,” 

says Business Pilot’s Neil Cooper-Smith in the latest BP Barometer (p.14). “If 

business leaders don’t keep a constant eye on this, then it could spell trouble,” 

he adds. 

By the same token, Certass’ Danelle Vanstone reports how some installers 

posting on the trade association’s Facebook forum “are baffled by their 

competitors’ inexplicably low prices, which seem unsustainable against the 

backdrop of rising product costs and overheads” (p.16). 

As Danelle suggests, the current ‘race to the bottom’ trend could also risk a return 

to the ‘Wild West’ image of decades gone by, with Steven Sanderson, Director at 

Certass installer, Sereco Windows, corroborating these concerns as he highlights 

the negative impact of low-quality, low-price competitors on the market (p.40). 

Elsewhere in this issue, systems supplier Profine UK has placed the WarmCore 

hybrid product range and a new partner programme at the heart of its plans 

for 2024 (p.18); AluFoldDirect’s Rhodri John shares his insights and advice on 

a strategic approach to building regulations and energy efficiency (p.20); and 

RegaLead’s Guy Hubble discusses the advantages of training to spray, as the 

renovation market for composite doors takes off (p.34). 

In addition, DGCOS’ Faisal Hussain reveals what listeners can expect from 

the organisation’s latest podcast series (p.54), and Hultafors’ Peter Dumigan 

examines the evolution and practicalities of the work trouser, from warriors on 

horse-back centuries ago, to protecting your knees on the job site today (p.62)... 

And this is just the tip of the iceberg, so read on for all of this and more... 

I hope you enjoy the issue! 

Sophie 

FOLLOW US: 

Kömmerling At Home is not just another 

industry badge, our partnership offers real 

support, relevant training, dedicated 

expert advice and investment from 

a global brand to make you stand out 

from the rest for today and tomorrow. 

To register your interest today 

please visit kommerlingathome.co.uk 

hello@kommerlingathome.co.uk 

01623 579600 

D E Q 

Cover courtesy of Kömmerling. Find out more about the new 

Kömmerling at Home partnership programme on page 18. 

TOTAL INSTALLER MAGAZINE 

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Editorial Director: Matt Downs 

DD: 01892 730890 

Mob: 07963 330774 

Email: mattdowns@media-now.co.uk 

Advertising: 

Publishing Director: Andy Dunn 

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The content of Total Installer magazine (and website) does not necessarily reflect the views of the editor or publishers and are 

the views of its contributors and advertisers. The digital edition may include hyperlinks to third-party content, advertising, or 

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Registered office: 1 Forstal Road, Aylesford, Kent, ME20 7AU 

Supported by: 

Editor: Sophie Stevens 

DD: 01892 730890 

Email: sophiestevens@media-now.co.uk 

GLAZE 

TUBE 

PRESS PLAY ON QUALITY 

CONTENT FOR YOUR SECTOR 

Head over to www.glaze-tube.co.uk for the latest video content 

from the key players from throughout the supply chain. 

Packed with how-to’s, installation advice, interviews and opinions, 

Glaze-Tube is an informative and entertaining platform keeping you 

up to date with what’s happening in your industry! 

To showcase your video on Glaze-Tube contact Andy on 01892 730 890 

INSTALLATION HOW TO’S: 

ALUFOLD DIRECT XENLITE ROOF

Contents 

ISSUE HIGHLIGHTS 

58 

20 MASTERING COMPLIANCE 

AluFoldDirect’s Rhodri John imparts his knowledge 

on a strategic approach to building regulations and 

energy efficiency 

34 RENOVATE OR REPLACE? 

RegaLead’s Guy Hubble discusses the advantages of 

joining the renovation revolution and training to spray 

40 THE PRICE OF QUALITY 

Installer insights from the frontline with Sereco 

Windows’ Director, Steven Sanderson 

58 KEEPING IT CONSISTENT 

Northern Building Plastics’ Stephen Jones highlights the 

industry need to address inconsistent material pricing 

28 

FEATURES 

16 UNSUSTAINABLE OPERATIONS 

Certass’ Danelle Vanstone reports on the latest Certass 

Members’ Facebook Forum discussions, with 

‘unsustainable’ pricing a hot topic 

18 HOME IS WHERE THE HEART IS 

Profine UK is set for sales of its brands to grow in 

2024, with new partner programme Kömmerling At 

Home at the heart of its progress 

26 SECURE VENTILATION 

IKON Aluminium Systems’ John Park-Davies advocates 

adding aluminium louvre doorsets to your portfolio 

32 KEEP ON KEEPING UP 

Distinction Doors’ Emma Fowlds explains why 

offering the right products is key to meeting modern 

homeowner demands 

44 ALL ABOUT ALUMINIUM 

Software specialist Tommy Trinder revisits the aluminium 

numbers via its Framepoint technology 

54 TUNE IN FOR BUSINESS TIPS 

DGCOS’ Faisal Hussain tells installers what they can 

expect from the organisation’s latest podcast series 

56 STEP-UP TO MORE SALES 

Keylite Roof Windows’ Colin Wells looks at how installers 

can upsell with compliant loft ladders 

62 TROUSER TALK 

Hultafors’ Peter Dumigan examines the evolution and 

purpose of the work trouser 

4 T I MARCH 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

REGULARS 

14 THE BP BAROMETER 

Business Pilot’s Neil Cooper-Smith reveals 

encouraging retail stats despite fears of a 

‘difficult year’ ahead 

42 THE VIEW FROM CERTASS 

Certass’ Jason Clemmit says the Trade 

Association is putting installers front and centre 

in ‘the biggest year of change’ for our industry 

46 TAKING ACCOUNT 

Simon Jarman of Clever Bean Accounting 

highlights the ‘often-overlooked’ but crucial role of 

the bookkeeper 

54 

SECTIONS: 

WINDOWS 

18 

DOORS 

32 

GLAZED 

EXTENSIONS 

48 

INDUSTRY NEWS 

06 FDM OPENS TRAINING CENTRE 

The UK’s first practical training centre for the fire door 

industry has been officially opened in Bury, Greater 

Manchester 

07 UNDER INVESTIGATION 

The Competition and Markets Authority has launched an 

investigation into suspected breaches of competition law by 

eight housebuilders 

HOME 

IMPROVEMENT 

56 

VEHICLES, TOOLS 

& WORKWEAR 

62 


MARCH 2024 T I 5

News Roundup 

EVERGLADE UNVEILS 

TECHTALK SCHEDULE 

G-23 Fabricator of the Year, Everglade 

Windows, has unveiled its TECHtalk 

calendar for 2024. 

Launched in 2020, Everglade’s TECHtalk 

sessions have become a popular part of its 

support package for customers over the past 

four years. Its dedication to investing time 

and resources into supporting customers was 

recognised at last year’s G Awards, where 

the trade fabricator was also named the UK’s 

number one for customer care. 

The first session, which will take place on 

Friday 15th March 2024, will be in partnership 

with the Glass and Glazing Federation (GGF), 

where Senior Technical Officer, Kevin Jones, will 

discuss rising failure rates across the industry, 

sharing ways in which these can be avoided. 

Bhavik Dabasia, Technical Director at 

Everglade Windows, said: “Our entire ethos is 

centred around looking after our customers, 

and our TECHtalk sessions are just one of 

the investments we make into ensuring 

our customers have access to all of the 

knowledge possible, so they can learn and 

grow with us. We’d urge all our customers to 

attend, and we’re looking forward to seeing 

them on Friday 15th March!” 

The two remaining sessions will take place on 

Friday 28th June and Friday 4th October 2024, 

with topics to be confirmed in due course. 

To book your place onto the upcoming 

TECHtalk sessions, visit 

www.evergladetrade.co.uk/techtalk 

QUICKSLIDE TO HIT THE ROAD THIS SPRING 

Quickslide will take to the road this April 

and May for a series of new ‘Customer Days’, 

bringing its trade partners together for a day 

of interactive workshops and networking. 

Participants will discover the latest innovations 

including Quick-Glide, Quickslide’s new slim 

slide and stack door system, and the new 

Legacy vertical slider with slim midrail and 

accompanying Legacy On-Screen marketing 

web tool. There’ll be technical expertise on-hand 

during the day and the team will also be sharing 

plenty of market insights and insider info – 

including the chance to be one of the first to test 

drive Quickslide’s new online ordering system. 

Quickslide’s Customer Days will be held at: 

• London South – Wednesday 10th April at the 

Lensbury Resort, TW11 9NU 

• London North – Thursday 11th April at the 

Delta Hotel Waltham Abbey, EN9 3LX 

FDM OPENS FIRE DOOR TRAINING CENTRE 

The UK’s first practical training centre for the 

fire door industry has been officially opened 

by Councillor Sandra Walmsley, Mayor of Bury, 

in Bury, Greater Manchester. 

The purpose-built 3,000ft² academy has been 

launched by Fire Door Maintenance (FDM) to raise 

safety standards across the industry. Comprising 

different types of fire doors and components from 

a range of manufacturers, the facility will provide 

a dedicated space for hands-on training plus 

classrooms for theory-based learning. 

Accredited by GQA Qualifications, an awarding 

body for specialist and occupational roles, the 

academy will offer a variety of courses. The first to 

launch will be a fire door inspector course, followed 

by a course centred on fire door maintenance, and 

another focusing on fire door installation. 

As well as ensuring compliance with the latest 

fire safety regulation, the accredited training will 

respond to the Hackitt report’s recommendations 

following the Grenfell Tower fire. A variety of fire 

safety awareness courses will also be on offer for 

• Birmingham – Thursday 18th April at the 

Moor Hall Hotel, B75 6LN 

• Leeds – Thursday 25th April at the 

Woodlands Hotel, LS27 7LY 

• Bristol – Thursday 2nd May at Berwick 

Lodge, BS10 7TD 

• Glasgow – Thursday 9th May at the Dakota 

Hotel Eurocentral, G2 4DP 

To book a place, contact Sandra.berg@ 

quickslide.co.uk with your chosen venue. 

L-R: UAP's David Jennings, Cllr Walmsley, Nicola John and 

Cllr Eamonn O’Brien at the ribbon-cutting ceremony. 

anyone wishing to learn about the latest legislation 

and how to raise safety standards. 

Owned by UAP, FDM is led by former business 

consultant Nicola John who has two decades 

of experience in the door manufacturing and 

construction industry. 

Nicola said: “The Training Academy is the first 

to offer practical fire door training in the largest 

centre of its kind. The Hackitt report underlined 

the importance of the ‘golden thread’ and this is at 

the centre of our specialist training. Each course 

will underline how vital it is to source primary test 

evidence and the risk of changing or substituting 

components in a fire door.” 

fdmltd.co.uk/training-academy 

6 TI MARCH 2024 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

For more news and the latest updates, visit www.total-installer.co.uk 

NEWS IN BRIEF 

• A new data-driven digital tool to 

help installers support customers with 

tailored energy efficiency advice has been 

launched by the Energy Saving Trust (EST). 

Users of Homewise receive a summary of 

suitable energy efficiency improvements, 

estimated costs, guidance on possible 

increases in their home’s EPC rating, potential 

energy-bill savings and carbon emissions 

reductions. Property, manufacturing and 

installer organisations that would like to 

know more can email the EST at 

business@est.org.uk 

• Tradespeople are being urged to 

step-up cyber security measures after 

new figures revealed almost a quarter of 

the industry had fallen victim to online 

criminals in the last 12 months. 

James Trevis, NFU Mutual’s cyber specialist, 

said: “Cyber crime is sadly an everincreasing 

threat to our industries – and 

tradespeople are no different – so we’re 

urging bosses and employees to stay vigilant. 

It’s important to remember that if you 

utilise digital technology in any way to run 

your business, you’re potentially exposing 

yourself to cyber security threats – and the 

ramifications can be very serious.” 

• Software company, Tommy Trinder, 

reports that the firm has hit 500 

subscribers to its Framepoint platform. 

Founder and CEO, Chris Brunsdon, said: 

“Let’s face it, turning up to sell windows with 

a pad and pen no longer cuts it. Homeowners 

want to see exactly what they are getting; 

they want to try before they buy. And Tommy 

Trinder is proving to be the tool for the job.” 

Chris reports that £1.8bn of quotes were 

prepared for homeowners via the platform in 

2023, up 60% on 2022, with quote values 

climbing towards £7,400 over the last six 

months. The data also shows that aluminium 

and timber now account for around half of 

everything quoted by installers. 

8 HOUSEBUILDERS UNDER CMA SCRUTINY 

The Competition and Markets Authority (CMA) 

has launched an investigation into suspected 

breaches of competition law by eight 

housebuilders. 

The announcement comes on the back of the 

publication of the CMA’s final report on the 

housebuilding market in Great Britain, which 

found that the 'complex and unpredictable' 

planning system, together with 'the limitations of 

speculative private development', is responsible 

for the persistent under delivery of new homes. 

Sarah Cardell, Chief Executive of the CMA, said: 

“The CMA has opened a new investigation into 

the suspected sharing of commercially sensitive 

information by housebuilders which could be 

influencing the build-out of sites and the prices of 

new homes. 

While this issue is not one of the main drivers of 

the problems we’ve highlighted in our report, it is 

FRAMEXPRESS CELEBRATES OTIF SUCCESS 

Framexpress has released its ‘On Time, In Full 

(OTIF) & Accurate' performance data, with the 

trade fabricator recording an 85% success rate. 

The company's ‘On Time, In Full & Accurate’ 

delivery performance metric has been used 

to measure the success and quality of each 

customer’s order for many years. It was put in 

place to ensure that orders were delivered to 

customers on time, as requested and without fault. 

Framexpress says the latest data 'shows a figure 

many are yet to achieve across the industry'. 

Stuart Green, joint Managing Director at 

Framexpress, said: “Achieving an 85% success 

rate is a huge milestone for us, one myself and 

the team have worked really hard to achieve. I’m 

incredibly happy with the team's efforts over the 

past year, and we’re looking forward to providing 

the best for our customers in 2024, too. 

“Of course, we’re striving to break into the 90%, 

but we’re constantly looking for ways to ensure 

important we tackle anti-competitive behaviour if 

we find it.” 

The eight housebuilders whose activities are being 

investigated are Barratt Developments, Bellway, 

The Berkeley Group, Bloor Homes, Persimmon, 

Redrow, Taylor Wimpey and Vistry Group. 

At the time of Total Installer going to press, the 

CMA had not reached any conclusions as to 

whether or not competition law has been infringed. 

our customers receive nothing but the best 

from us, so we hope that these metrics will only 

continue to rise.” 

The Telford-based fabricator has also made a 

number of significant investments in the past 

few months, including machinery worth more 

than £300,000, and an additional 15,000ft 2 

manufacturing facility in Tweedale, a 'stones-throw' 

away from its Telford HQ. 

www.framexpress.co.uk 


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News Roundup 

NEW CUSTOMER PORTAL 

OPENS ITS DOORS 

Hardware manufacturer VBH has launched 

its new VBH24 Customer Portal. 

The Portal builds on the success of the 

previous VBH online shop, but, says VBH, 

offers users 'a number of very useful 

additional benefits'. 

NEW CARBON LEVY TO IMPACT ALI SECTOR 

Sheerline is highlighting the Government’s 

plans to introduce a Carbon Levy, which it 

says has 'big implications' for importers of 

carbon-intensive products like aluminium. 

Reports in December 2023 suggested the Carbon 

Levy may come into effect by 2027, with many 

systems companies around the UK 'scrambling to 

get themselves ready', according to Sheerline. 

For more news and the latest updates, visit www.total-installer.co.uk 

As well as placing orders, VBH24 users 

can view and download supplementary 

information including drawings, literature, 

guarantee information and safety data sheets 

through the Portal. 

VBH Marketing Manager Gary Gleeson said: 

“The new features have struck a chord 

with many people who were previously not 

that keen on ‘online shopping’, with many 

additional customers now being willing to 

give it a go. Once they see how convenient 

it is, and see some of the new features 

including order templates, cost centres, item 

sharing and budgets, they quickly become 

VBH24 converts.” 

In terms of aluminium, Sheerline says not just large 

manufacturers but businesses of all sizes could 

potentially be affected, and is urging fabricators 

within the fenestration industry to 'review their 

suppliers ahead of time to avoid increased costs'. 

Imported aluminium looks set to be hit with an 

additional charge through the Carbon Levy – costs 

that systems companies who rely on overseas 

supply will look to their fabricators to cover, 

according to Sheerline. 

Ross Hartshorn, Technical Production Director at 

Sheerline, commented: “Sheerline is ready for 

the future, but many manufacturers will struggle 

in the coming months and years because the 

Carbon Levy has the potential to shake up the 

UK aluminium market, which extends to the 

fenestration industry. 

“Our priority is ensuring our fabricators know that 

when they choose Sheerline, they’re choosing 

simplicity. We are a one-stop supplier of wholehouse 

premium aluminium solutions that are 

designed, extruded, moulded, painted, and 

assembled in-house. We’re the obvious choice 

for fabricators who want to embrace simplicity,” 

he added. 

For more information email info@sheerline.com 

Gary added: “The range of customers using 

the Portal extends from sole traders spending 

£100 a month, right up to our very largest 

customers, who spend millions of pounds with 

VBH. Something that they have in common 

is that they find ordering is easier through 

VBH24, so I would urge anybody to try it. It 

really is a 24-hour doorway to our stocks.” 

For more information on VBH24 or to sign up 

for access, fill in a contact form at 

www.vbhgb24.com 

DGCOS CELEBRATES 5 YEARS WITH GEORGE 

February 2024 marked the five-year 

anniversary of TV personality George Clarke's 

role as Brand Ambassador for The Double 

Glazing and Conservatory Ombudsman 

Scheme (DGCOS). 

Reflecting on the milestone, George said: 

“Celebrating five years with DGCOS has been 

nothing short of fantastic. I am proud to support 

them in their mission to protect consumers. 

“Looking back on my incredible journey with 

DGCOS fills me with immense gratitude and 

pride. Being Brand Ambassador has been an 

honour and witnessing the dedication and team 

spirit of the staff at DGCOS and their members 

has been truly inspiring. Together, we’ve achieved 

remarkable milestones, and I look forward to 

continuing this journey of excellence with them.” 

Faisal Hussain, DGCOS Chief Executive, said: 

“At DGCOS, customer satisfaction and installer 

DGCOS's Faisal Hussain (left) and George Clarke 

support are not just a goal; it’s a commitment 

that lies at the heart of everything we do. 

“Our partnership with George has been fantastic 

and together we’ve listened, learned, and evolved, 

always with the shared goal of raising standards, 

protecting consumers, and empowering our 

DGCOS members to thrive. Here’s to many more 

years of success and continued dedication to 

consumer protection with George by our side.” 

installers.dgcos.org.uk 


Installers: 

Unleash 

success 

with 

DGCOS 

DGCOS are passionate about providing 

all-round support for their members 

with a wide range of benefits, 

helping to give them the edge. 

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Contact us 

today to boost 

your business 

info@dgcos.org.uk 

DGCOS is a consumer protection scheme for the 

installation of double glazing products. Being a member 

of DGCOS shows that as an installer you are committed to 

complying with high standards of consumer protection. 

Find out more: 0345 053 8975 | info@dgcos.org.uk | installers.dgcos.org.uk

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Contract The Business Talk Pilot Barometer 

SALES CONTINUE TO RISE 

Many are expecting a ‘difficult year’ but Neil Cooper-Smith, Senior Analyst at Business Pilot, 

reveals the retail stats, so far, look more encouraging... 

Average sales increased again in February. 

It may have only been by 1.2% to 59.1, 

but it demonstrates that the big leap in 

January wasn’t a one-off. It is also worth noting 

that this figure is 25.7% higher than the same 

period last year. 

Leads have fallen back marginally – down 9.9% 

to 126 – but they are still 15.8% higher than the 

same period a year ago. 

In most years we see both average sales and 

average leads drop back in February, most likely 

because January is a correction following a quiet 

December. Only in 2021 did we see both sets of 

figures increase in February, and that was when 

demand went through the roof following Covid. 

This year, many people are expecting a difficult 

year, but so far this isn’t reflected in the data – 

especially from a retail point of view. 

When we take the other metrics into account, an 

interesting picture starts to emerge. Remember, 

when looking at this data, that the current mood 

music is one of negativity and concern that 2024 

is going to be a tricky year. 

First of all, the average order value for February 

2024 fell by 3% to £3,054. And this figure is 

34% lower than the same period last year – 

which itself was actually a small increase on the 

previous month. 

But this time last year was characterised by a fall 

in demand in the volume market, which is why we 

saw average order values remain high. The fact 

they are lower this year – and currently falling 

month on month – suggests that either demand 

is driven by distress purchases, or the volume 

market is picking up. 

The fact that average leads are considerably higher 

this year makes me think that it is the latter. 

I can understand why some people are jumpy 

when we continue to see companies enter 

administration. Take fabricator Euramax for 

example, which manufactures and supplies 

PVC-U windows and doors for sectors including 

modular construction, leisure and DIY. 

It entered administration following the collapse 

of a major customer, and reports reveal that 

The Business Pilot Barometer offers a monthly analysis of the key trends defining window and door retail, 

drawing on real industry data collated by the Business Pilot customer relationship management system. 

Business Pilot uses cloud-based technologies to give installers complete visibility of every element of their 

operation from leads and conversions to job scheduling, cost of installation, service calls, and financial reporting. 

www.businesspilot.co.uk 

profitability had dropped considerably since the 

beginning of 2020; for the year ending June 30, 

2022, it reported a turnover of £26.5 million, with 

pre-tax profits of £129,000. That’s a profitability 

of less than 0.5%. 

There have been – and will be – others. Euramax 

isn’t the best example, because they are a 

commercial fabricator, but it does serve to remind 

us that we all need to keep an eye on profitability, 

and that cash is king. 

If we learned anything from the aftermath of 

Covid, it was that fantastic sales can often mask 

poor profitability, especially as the cost of raw 

materials rise. We know that if business leaders 

don’t keep a constant eye on this, then it could 

spell trouble. 

But Business Pilot can give you the numbers you 

need to keep on top of your business, so there is 

no excuse to be in the dark. 

www.businesspilot.co.uk/barometer 


NEW

Contract Certass Members’ Talk Forum 

THE COST OF PRICING TOO LOW 

Reporting on the Certass Facebook Forum’s hottest topics, Danelle Vanstone, Head of 

Membership for Certass, reveals the subject matter dominating conversations this month, 

from compliance with the Building Safety Act, to unsustainable price drops. 

The world of glazing continues to evolve 

rapidly, with installers navigating the 

complex interplay between technological 

advancement and stringent regulatory 

compliance. The Certass members-only forum 

has been abuzz over the past month, highlighting 

key trends, practical advice, and challenges that 

are of utmost importance to every installer. Here’s 

a combination of the most engaging topics that 

have dominated the conversations this month. 

Compliance and consumer education 

The Building Safety Act has sparked significant 

discussion. The recent seminar, sponsored by 

Certass and featuring Jon Vanstone of the BSR, 

gave an in-depth look at the implications for the 

glazing sector. Installers are urged not to miss the 

insights, which are critical for staying compliant. 

The on-site narratives have resonated with 

many members. Several installers report 

frequent misconceptions among site workers 

and homeowners, and the technical feasibility 

and thermal efficiency of slim frames. The 

preference for top openings over fire escapes 

is another sticking point. Though explaining 

regulations usually helps sway customers, 

some have encountered companies that are not 

registered with a Competent Person Scheme and 

simply bypass any registration and flout building 

regulations – a reckless game of regulatory 

roulette. Such discussions highlight frustrations 

but also break down feelings of isolation as the 

Forum community offers support and solidarity. 

Pricing pressures 

The puzzle of pricing pressures is more perplexing 

than ever. Some installers are baffled by their 

competitors’ inexplicably low prices, which seem 

unsustainable against the backdrop of rising 

product costs and overheads. This trend raises 

concerns about quality and the industry’s longterm 

sustainability, not to mention its reputation 

Danelle Vanstone 

“Some installers 

are baffled by 

their competitors’ 

inexplicably low 

prices, which seem 

unsustainable against 

rising costs and 

overheads” 

– risking the perception of a “Wild West” rather 

than a professional and trustworthy sector. 

Shoddy supplies 

The ongoing issue of product quality, with no 

signs of improvement from suppliers, is alarming. 

Reports of scratched frames, incorrect hinges, 

and the need for constant adjustments have 

led to additional costs and delays for installers, 

further strained by the dependency of final 

payments from customers on these rectifications. 

‘Grevolution’ 

An animated thread shed light on homeowner 

preferences, with a notable surge in demand for 

Crittal-style products and slimline aluminium, 

among others. The ‘grevolution’ in Yorkshire 

stands out, with grey becoming the dominant 

hue in home aesthetics. Also, the trend towards 

varying colour options has prompted some 

installers to invest in in-house spray booths for 

greater flexibility. 

Asking the right questions 

The conversation extended to the queries 

homeowners should pose before hiring a window 

installer. Several included enquiries about product 

details, asking about building regs certificates, 

warranty specifics, and how deposits are protected. 

Further suggestions included a professional 

online presence, evidence of meeting industry 

standards, professional communication and 

quality of products are critical factors that 

homeowners should consider. 

Trickle venting 

However, the reality often boils down to price 

and availability. Installers note that some 

homeowners do their due diligence, but many are 

influenced by word-of-mouth or social media. 

Interestingly, questions about trickle vents have 

polarised opinions, indicating a divide between 

installers and their customers – the standard 

line in the industry is that ‘homeowners don’t 

like them’, however several Certass members 

have reported that proper communication and 

taking the time to educate often resolves any 

reservations. 

To round up, the past month has shown that 

installers are grappling with a mix of regulatory, 

technical, and consumer-related challenges. From 

ensuring compliance with the Building Safety Act 

to managing client expectations and maintaining 

quality amidst pricing pressures, installers 

are seeking a balance in a market that’s as 

demanding as it is dynamic. 

Contact Danelle for further information: 

0191 249 6434 

Danelle.vanstone@certass.co.uk 


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Systems 

BRINGING HOME THE BENEFITS 

After strong and continuing investment in its Huthwaite site, systems supplier Profine UK is 

set for sales of its brands to increase in 2024, with the WarmCore hybrid product range and 

a new partner programme at the heart of its progress. Total Installer reports... 

Since acquiring the former Synseal 

manufacturing facility at Huthwaite, 

Nottinghamshire, in 2020, Profine UK, 

owner of the Kömmerling brand, has invested 

extensively in people, products and processes. 

With a multi-million investment programme 

helping to transform the site into what the 

systems supplier describes as a ‘world-class’ 

manufacturing facility, Profine predicts export 

sales of its brands, including Kömmerling’s 

70mm PVC-U systems and the aluminium/PVC-U 

hybrid WarmCore, to grow considerably over the 

next five years. 

WarmCore 

With 2024 billed as a ‘pivotal’ year for 

the WarmCore product platform in the UK, 

Kömmerling is looking to ramp-up interest from 

its existing customers, as well extending its reach 

to the wider aluminium sector. 

Designed to accommodate triple glazing from the 

outset, WarmCore windows can achieve 

1.3 (W/m 2 K) double glazed and down to 0.80 

(W/m 2 K) triple glazed as standard with 44mm units. 

Featuring casement, flush and tilt and turn windows, 

along with ‘feature-rich’ patio and bi-folding doors 

that also provide impressive thermal insulating 

properties, the WarmCore product offer is supported 

by a new range of literature, with POS materials 

‘to follow imminently’. A new website is being 

built for WarmCore and there will be a dedicated 

social media platform launched at Fensterbau 

too. From a UK perspective, there will also be 

an integrated advertising and direct marketing 

campaign commencing from March onwards. 

Kömmerling At Home 

With a newly opened Design Centre, used to host 

visits from Kömmerling’s customers, prospects 

and business associates a stand-out feature of 

“It is important that Kömmerling products stand 

out for our customers and meet their needs and 

the high expectations of consumers” 

the Huthwaite facility, another key development 

aimed at installers, manufacturers and other 

businesses within the supply chain, is the launch 

of partner programme, Kömmerling At Home. 

Comprised of elements including a digital hub for 

marketing and technical assistance, industryrelated 

news, and information on Kömmerling’s 

extensive product range, the Kömmerling At Home 

Training Academy is another stand-out feature, 

offering certified online training, free online 

coaching webinars and access to an enquiry 

forum offering expert advice. 

Kevin Warner, sales and marketing director of 

Profine UK and Kömmerling, said: “Kömmerling 

At Home has been part of our strategic vision for 

the last 12 months with the view to gaining strong 

insights into our complete supply chain. It is 

important that Kömmerling products stand out for 

our customers and meet their needs and the high 

expectations from consumers of what to expect 

from a global brand.” 

‘Fantastic benefits’ 

Robert Thiroff, Managing Director of Profine UK 

and Kömmerling, added: “We created a detailed 

plan of investment here in Huthwaite from the 

very start of the acquisition with a clear vision of 

how we wanted the business to grow. 

“Creating stronger relations with our supply chain 

partners through Kömmerling At Home and being 

able to provide an avenue where we sell UK 

designed products, such as WarmCore, globally 

will bring fantastic benefits.” 

Contact Kömmerling: 

01623 579600 

www.kommerling.co.uk 


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Building Regulations 

MASTERING THE ART OF COMPLIANCE 

AluFoldDirect’s Commercial Director Rhodri John says homeowner demand for energy 

efficiency has surpassed building regulations. Here’s how installers can satisfy both.. 

In the constantly evolving landscape of building 

regulations and the Future Homes Standard, 

installers are navigating the terrain between 

compliance and homeowner demand. 

The latest consultation period for Part L building 

regulations suggests the 1.2 W/m²k U-value 

requirement may remain in place for new-build 

markets and 1.4 W/m²k for refurbishment, rather 

than pushing for performance to reach 0.8 W/ 

m²k and 1.2 W/m²k respectively. But what is 

also apparent from the consultation is that it will 

become more difficult to achieve 1.2 W/m²k, as 

the methods to comply become more onerous. 

AluFoldDirect launched its Solution Series of toplevel 

energy efficient aluminium windows and doors 

in response to the uncertainty, pioneered by its 

A-Bifold, A-Slider and A-Window products at every 

thermal requirement, aiming to simplify the selection 

process for both customers and consumers. 

The transition towards more energy efficient and 

sustainable buildings is not just a regulatory 

requirement, but a necessity for environmental 

conservation and reduced energy costs. 

Understanding the requirements 

Key to adapting to these changes is a thorough 

understanding of the current Part L building 

regulations and anticipating the requirements of the 

Future Homes Standard. Installers must familiarise 

themselves with the current requirements: 1.4 W/ 

m²k for refurbishments, 1.2 W/m²k for new builds 

and 0.8 W/m²k for homes aiming to meet or exceed 

passive standards. This knowledge forms the 

foundation of planning and executing projects that 

are not only compliant, but future-proofed against 

forthcoming regulatory shifts. 

Product selection 

Choosing the right product is critical in meeting 

and exceeding these standards. The AluFoldDirect 

Solution Series exemplifies the type of products 

designed to meet specific project needs while 

ensuring compliance with current and foreseeable 

regulations. This approach aligns product 

Rhodri John 

“Even the best products can fall short if 

not installed correctly” 

capabilities with project requirements, optimising 

energy efficiency and performance. 

Thermal performance as a priority 

The emphasis on thermal performance cannot 

be overstated. For projects aimed at surpassing 

the minimum standards, options like the A-Bifold 

system offer versatility across various solutions 

by merely altering the glass specifications rather 

than the system itself. This adaptability is crucial 

in achieving superior energy efficiency and thermal 

performance, complying with or even exceeding 

Part L requirements today and preparing for Future 

Homes Standard advancements. 

The importance of installation 

Even the best products can fall short if not 

installed correctly. Attention to detail in sealing 

and avoiding thermal bridging is essential for the 

installation process. Proper installation ensures 

that the products perform as intended, preventing 

heat loss, and guaranteeing that the building’s 

envelope remains energy efficient. 

Staying informed 

The landscape of building and refurbishment 

is dynamic, with regulations and standards 

periodically updated. Staying informed about the 

latest developments in Part L building regulations 

and other relevant standards is crucial. 

Continuous education enables installers to ensure 

their practices are not only compliant, but also 

embody the cutting-edge of energy efficiency and 

sustainability. 

Navigating the uncertainties surrounding the 

Future Homes Standard requires a proactive 

and informed approach. By understanding the 

requirements, selecting the right products, 

focusing on thermal performance, ensuring 

meticulous installation, and staying updated on 

regulatory changes, installers can confidently 

guide their projects towards compliance and 

sustainability. This not only secures the present, 

but also paves the way for a future where 

buildings contribute positively to environmental 

conservation and energy efficiency. 

Installers can learn how to navigate building 

regulations and see the Solution Series of 

products at AluFoldDirect’s Aluminium Glazing 

Design Centre in Blackburn. To find out more or 

book an appointment, contact us via the details 

below. 

Contact AluFoldDirect: 

01706 260 700 

www.alufolddirect.co.uk 


Elegantly flush sash exterior and interior 

gives R7 its chic modern appearance. 

R7 offers fabricators and installers 

versatility for installations from modern 

new builds to city apartments and 

country cottages. 

Residence 7 windows and doors 

offer excellent security, weather 

and thermal performance with a 

sophisticated 7 chamber design and a 

choice of five glazing beads. 

01452 341 868 

residencecollectiontrade.co.uk 

trade@residencecollection.co.uk

Updates 

STELLAR ALUMINIUM ACHIEVES PAS24:2022 

Epwin Window Systems has confirmed that all products in its Stellar Aluminium system have 

achieved PAS24:2022. 

This includes the Flush Tilt & Turn Window, Flush Casement Window, Fully Flush Casement Window and 

the Bay Window, as well as the Flush Residential Door, Flush French Doors, Lift & Slide Door, Slimline 

Bifold Door and the new Inline Sliding Door. 

The announcement comes soon after Epwin Window Systems confirmed that all its multiple PVC-U 

window and door systems have all achieved PAS24:2022 certification, demonstrating the company’s 

commitment to remaining at the forefront of industry standards. 

PAS24:2022 came into effect in September 2022 and replaces the previous PAS24:2016. It helps specifiers meet the requirements of building regulations and the 

police’s Secured by Design scheme. It applies to all new windows and doorsets as manufactured and prior to installation. www.epwinwindowsystems.co.uk 

NEW BP APP'S A HIT WITH INSTALLERS 

BPsite – the new Business Pilot app – is already a hit with installers, despite being operational for less than 

six months. 

Installers can upload images, notes and voice notes via the app, all while on the move. And if they don’t have a 

signal at the time, the app will save the information and upload it to the cloud as soon as they’re reconnected. 

Despite only being released on the app stores in late October 2023, the Business Pilot development team has 

already released a number of updates, adding extra features and functionality in response to customer feedback. 

Business Pilot customer Rakeem Porter-Young, Director of Signature Home Improvements in Chichester, 

described the app as “a super impressive piece of development”, while Jon Dennis, Director at Sureseal Windows 

in Carmarthenshire, said: “The new improved one blows the old one out of the water!” www.businesspilot.co.uk 

TEAM ON HAND TO ASSIST AT NEW DESIGN CENTRE 

AluFoldDirect says its newly-launched Aluminium Glazing Design Centre is giving installers the ‘ultimate location’ 

to see, feel and understand the fabricator’s full range of aluminium options, which outperform current Building 

Regulations, and increase their opportunity to work on projects across a full spectrum of thermal requirements. 

Based in Blackburn, the state-of-the-art showroom features full-size working product displays, including 

AluFoldDirect’s Solution series of top-level energy efficient aluminium windows and doors. 

Rhodri John, Commercial Director at AluFoldDirect, said: “There is nowhere better for installers to be introduced to our 

products than the Aluminium Glazing Design Centre, and we encourage them to arrange a no obligation visit as soon as 

they can. In a time of industry uncertainty over U-values and the Future Homes Standard, our team is on hand to explain our 

solutions.” www.alufolddirect.co.uk 

R7 WINDOWS INSTALLED IN £7M HOME DEVELOPMENT 

Premium window and door designer, The Residence Collection, has been part of a housing development in the 

Cotswolds with the installation of 70 windows and 10 French doors, all in the grained Painswick colour. 

Partnering with installer The Worcestershire Door Company, fabricator Lister Windows, and developer Lockley Homes, 

the new windows installed on the £7m, seven-home Old Manor Farm development are from The Residence Collection’s R7 

collection. Featuring flush profiles both externally and internally, these windows provide ‘hassle-free’ maintenance and 

come in various styles, offering what the Residence Collection describes as ‘versatility without complexity’. The windows 

are suitable for use in a range of properties, from city apartments and country cottages to luxury housing developments, as 

exemplified by their installation at Old Manor Farm. The windows are made using the mechanical jointing method, giving them 

a timber look both externally and internally to create ‘the perfect aesthetics’. www.residencecollection.co.uk 


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Updates 

THE SOLUTION TO UNUSUAL BAY WINDOW ANGLES 

Window Widgets says it can offer ‘the perfect solution’ for both common and unusual bay window 

angles with its extensive baypole range. 

Window Widgets manufactures a wide range of baypoles for fitting bay windows of all different angles, 

accommodating 58mm–76mm deep frames. 

Sarah Hitchings, Sales and Marketing Director at Window Widgets, said: “At Window Widgets, we are 

proud of our extensive selection of baypoles. Our commitment lies with developing products that cater to 

all the needs of fabricators and installers, irrespective of the window systems they work with. 

“Window Widgets’ development of a diverse range of baypoles ensures that the fenestration industry 

has a versatile product available. As a leading ancillary firm, we stand as a formidable competitor in the 

market.” www.windowwidgets.co.uk/baypoles 

TOP INTEGRAL BLIND COLOURS OF 2023 REVEALED 

The UK’s largest manufacturer of bespoke ScreenLine integral blinds has revealed anthracite as 2023’s 

most popular customer colour choice for Venetian blinds, narrowly pipping white to the post. 

Anthracite accounted for 34.5% of all sales of Venetian Uni-Blinds from Morley Glass, with white coming a 

close second at 32.4%. However, the sales data does suggest the arrival of a ‘new kid on the block’ – black. 

In 2023 a new black (B160) Venetian blind was introduced to the ScreenLine range, with Morley reporting 

that this colour appears to have ‘captured the imagination of property owners’, already accounting for nearly 

6% of all sales. Grey and silver blinds are also still highly popular, with standard silver (S157) taking third 

spot with nearly 1 in 10 of Venetian integral blind sales, and light grey (S155) seeing similar volumes to 

black. www.morleyglass.co.uk/available-colours 

'TAKE CONTROL' OF ARCHED FRAME QUOTES 

Arched and angled frame manufacturer, Premier Arches, has updated its online pricing and ordering 

platform to allow customers to add their own logo and selling price to quotations for a more personal and 

professional customer experience. 

Through the platform, fabricators, installers and trade counters are able to price and order complex arched and 

angled frames in a wide range of profile systems in a matter of seconds. They are also able to save their quotes and 

view their orders through a unique portal on the Premier Arches website, taking full control of their ordering process. 

The latest update also allows users to personalise their quotes by adding in their own logo, selling price, colour 

scheme and quote footers, helping them deliver a more professional final document to their retail or trade customers. 

www.premierarches.co.uk 

'THE BEST SOLUTION FOR TRICKLE VENTILATION' 

North West-based window and door fabricator, Shepley Windows, has partnered with Glazpart to offer what it 

believes to be the best solution for trickle ventilation – Glazpart’s Link Vent range. 

Tony Ball, Sales Director, Shepley Windows, said: “The changes to building regulation requirements for trickle vents in 2022 

were a concern for many installers, so it was important for Shepley to provide the most effective solution for our customers. 

We chose Glazpart’s Link Vent range for our windows and doors because it solves so many issues, from compliance and easy 

installation through to smart functionality. It is also consumer friendly with a wide range of colours and finishes, it blends in 

with the appearance of the window. It works perfectly for all our window and door profiles across our range.” 

Dean Bradley, Sales Director, Glazpart added: “We are pleased that a renowned high-quality fabricator such as Shepley 

Windows is now a valued Glazpartner.” www.glazpart.com 


Premium Quality 

Aluminium Vertical 

Sliders from Mercury 

When modern meets traditional, 

the Aluminium Vertical Sliders 

from Mercury offer the best 

of both worlds. As Vertical 

Slider manufacturing experts, 

we have the experience and 

in-house manufacturing 

expertise to support you 

with all projects. 

• Modern meets traditional 

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• Flush opening with no projection 

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Mercury Glazing Supplies Ltd Unit E1, Goodridge Business Park, Goodridge Avenue, Gloucester, Gloucestershire, GL2 5EB

Louvres 

SECURE VENTILATION 

John Park-Davies, Group Managing Director, IKON Aluminium Systems, details the 

benefits of adding aluminium louvre doorsets to your portfolio. 

With commercial contractors seeking highperformance 

products from reputable 

and knowledgeable suppliers, installers 

working in this market must be mindful of the 

requirements and ensure their portfolio meets 

these demands, offering a comprehensive range of 

certified and proven fenestration products. 

One product type which is often overlooked 

is louvres. Aluminium louvred products are 

fundamental for social housing, education, 

healthcare, and student accommodation projects. 

The type of louvre is determined by the application 

and a variety of factors. For external use this 

includes location, exposure, site orientation, 

prevailing wind and potential of wind-driven rain. 

To meet the demands of modern specifiers and 

contractors, louvres must also carry appropriate 

certification backed by independent, third-party 

testing to meet specification requirements. As 

one of the country’s foremost louvre suppliers we 

work hard to ensure our products achieve these 

standards. 

PAS 24 aluminium louvre doorsets 

Our outward-opening single and double aluminium 

louvre doorsets have recently passed the latest 

PAS 24 testing regime. Both were independently 

tested against Annex A: Security hardware and 

cylinder test and assessment, and Annex B: 

Enhanced security performance for doorsets. 

PAS 24 is the standard associated with enhanced 

security for windows and doorsets. Referenced 

in Approved Document Q it can help users meet 

building regulations in England and Wales. 

We have a suite of PAS 24 approved louvred 

products allowing us to meet the demands of 

both commercial and domestic projects. Our 

range includes the IKL50 PAS 24 fully welded 

aluminium security louvre system and IKL50 PAS 

24 outward-opening single and double aluminium 

louvre doorsets. We believe we are the only 

John Park-Davies 

“While louvres may not 

be an everyday sell, they 

are a valuable addition 

to any portfolio” 

UK manufacturer to successfully achieve PAS 

24:2016 certification on all these products. 

Security and ventilation combined 

Unlike standard doorsets, such as composite and 

timber entrance doors, our PAS 24 aluminium 

louvred doorsets combine security with 

ventilation. They allow air to pass across and 

through the louvres into and out of the space beyond. 

This means our louvred doorsets are particularly 

suited to applications which require both 

ventilation and security. They are frequently 

used in more commercial applications such as 

pedestrian access to underground car parks, 

access to a computer server, plant or generator 

room, or for the secure storage of high value 

goods, with airflow. 

They also meet several requirements for social 

housing providers. Locations like refuse areas 

and bike stores often need to be secure yet 

provide good airflow. Bin stores, for example, 

can be particularly vulnerable to rough sleeping 

and may be susceptible to drug misuse. Our 

doorsets help to discourage crime and anti-social 

behaviour such as this. 

For ease of installation and design flexibility, both 

doorsets can be integrated into a façade. Single 

or double skin insulating blanking panels can 

also be fitted. We also recommend that our IKL50 

PAS 24 fully-welded aluminium security louvre 

system be used as a fixed, top, or side screen to 

complement the PAS 24 door systems. It performs 

strongly as a standalone product too and can be 

glazed-in or fixed between structures. 

Working with our sister company, Vertik-Al, we offer 

any standard RAL or BS coloured powder-coated 

finish on all our aluminium louvred products. 

Made in Britain 

In gaining PAS 24 certification, we ensure our 

customers can access the very best and most 

secure aluminium louvred products on the market. In 

addition to the unique nature of these security 

products, we are proud to say the components are 

locally sourced, and then fabricated and powdercoated 

in the heart of Britain. 

While louvres may not be an everyday sell for 

most installers, they are a valuable addition to any 

portfolio. They present new opportunities and can 

help cement relationships as clients appreciate the 

ease of dealing with one trusted supplier. 

Contact IKON Aluminium Systems: 

0121 789 9936 

www.ikonaluminium.co.uk 


Contract The Kubu Talk Column 

HOW SECURE ARE YOU? 

Kubu’s Ryan Bromley looks at ‘safeguarding the business you are building, 

as well as the home that you work on’, within the smart security landscape... 

In the rapidly evolving sector of smart security 

and fenestration within the UK, there’s 

loads of discussion around safeguarding the 

homeowner’s domain with the latest and greatest 

in smart technology. 

However, among this buzz, there’s a crucial 

conversation that’s perhaps not given its due 

spotlight – how about the security of your 

business operations? 

Yes, you, the Installers; the skilled tradespeople 

who are the real movers and shakers in bringing 

these technologies from concept to reality in 

homes across the nation. 

It’s essential to question, beyond the homeowner’s 

peace of mind, how are we ensuring that your 

business is fortified against the challenges and 

complexities of today’s market? 

Enter Kubu, well known for enhancing home 

security with its smart solutions, but equally 

significant is its commitment to safeguarding the 

businesses that deploy these solutions. 

Kubu is not just about offering a smart security 

feature for the end-user; it’s about providing a 

comprehensive package that encompasses the 

needs and concerns of the businesses that make 

these installations possible. 

Non-compliance = no sales 

Following the introduction of the UK government’s 

Product Security and Telecommunications 

Infrastructure (PSTI) legislation which comes into 

force on April 29th this year, the imperative for 

compliance has never been more important. 

Non-compliance means no sales. It’s as simple 

and blunt as that. 

Kubu not only meets these standards but exceeds 

them, and sets a benchmark for the industry. 

Our commitment to adhering to these regulations 

ensures that when you choose Kubu, you’re not 

just compliant with current standards but are 

“As a professional 

installer, your role in 

the smart security 

landscape is invaluable, 

and your influence 

will only grow” 

aligned with a partner who is at the forefront 

of legislative adherence. This commitment to 

compliance is not just about staying operational; 

it’s about instilling confidence in your customers 

that the products you’re installing are recognised 

for their security and reliability. 

Credentials like the Secured by Design Secure 

Connected Device Accreditation, the IASME Level 

2 IoT accreditation, and full compliance with all 

13 requirements of the universally revered ETSI 

standards, allow Kubu to be fitted as a part of a 

PAS24 accredited BSI Kitemarked door or window. 

A true testament to Kubu’s unwavering dedication 

to delivering products that meet the highest 

standards of security and reliability. 

For installers, this means that the products you 

are fitting are among the best protected and most 

respected in the market. 

Customer service excellence is another pillar of what 

Kubu is about. With a stellar Trustpilot rating (100% 

5-star reviews) reflecting our commitment to going 

above and beyond for both our business partners 

and the end-user, Kubu isn’t just about flogging a 

product. It’s about delivering an experience that’s 

both seamless and supportive. This dedication to 

service ensures that when you partner with Kubu, 

you’re supported every step of the way. 

Patents play a pivotal role in this equation. Kubu’s 

portfolio of patented technologies is not merely a 

testament to innovation but a defensive barrier 

that secures your business against the tide of 

imitations. Our patents ensure that the value 

you bring to your customers remains unique and 

competitive, safeguarding your business model 

against potential undercutting by similar products. 

Kubu’s distinction in the market also comes 

from its vertically integrated business model, 

with a pedigree of producing a million plus smart 

sensors every single month, for some of the 

biggest brands around. 

Commitment to excellence 

This integrated approach allows for complete 

quality control and ensures that every product 

installed in a customer’s home is of the highest 

standard. This commitment to excellence and 

control over the production process reassures 

installers that they’re not just fitting some 

imported and re-branded product, but are part of 

a quality-driven supply chain. 

As a professional installer, your role in the smart 

security landscape is invaluable, and your 

influence will only grow. 

Kubu recognises this and extends beyond 

providing security solutions for homeowners, 

to ensuring that your business is equipped, 

protected, and prepared to navigate the 

complexities of the modern market. 

With Kubu, you gain more than a product; you gain 

a partner dedicated to safeguarding both the homes 

you work on and the business you’re building. 

Contact Kubu: 

0330 555 9545 

getkubu.com 


Kubu 

Kubu Smart Security 

Your Front Door is Unlocked 

Now 

BEST COMPONENT 

SUPPLIER ‘23 

BEST NEW 

PRODUCT ‘23 

BEST WINDOW 

COMPONENT ‘23 

BEST DOOR 

COMPONENT ‘23 

BEST MARKETING 

CAMPAIGN ‘22 

Kubu is a multi-award winning range of high-security Smart 

sensors that fit seamlessly into your doors and windows, and 

integrates with other Smart Home devices to create a next 

generation perimeter alarm system that is simple to fit, and 

provides added value for the fabricator, installer or property 

developer with virtually no additional cost. 

To find out more about how working with Kubu can add value 

to your business: 

Visit: getkubu.com/trade or email: sales@getkubu.com 

Be Sure It’s Secure, with Kubu

Software 

REVOLUTIONISING THE INDUSTRY 

In the fast-paced world of double glazing, efficient management is essential for success. 

Meet Glazepoint – ‘an innovative software solution, meticulously crafted 

to streamline the daily operations of your installation company’. 

With years of firsthand experience in 

the glazing industry, Danny Graham 

recognised the pressing need for 

a comprehensive software solution tailored 

specifically to the unique demands of the trade. 

Despite exploring various options available in the 

market, none seemed to align perfectly with his 

vision for optimising workflow efficiency. 

Driven by a passion for innovation and a 

relentless pursuit of excellence, Danny teamed 

up with his software developer friend, Darren 

James. Together, they embarked on an ambitious 

journey to create Glazepoint – the industry’s first 

all-in-one software solution designed to address 

the intricate needs of installation companies like 

never before. 

Glazepoint is more than just software; it’s a 

game-changer. With intuitive features and robust 

functionality, Glazepoint empowers businesses 

to streamline processes, enhance productivity, 

and elevate customer satisfaction. From project 

management to resource allocation, Glazepoint 

revolutionises every aspect of your operations, 

ensuring seamless execution and unparalleled 

efficiency. 

We asked Danny Graham a few questions about 

Glazepoint Software 

Q: What inspired you to make Glazepoint 

software? 

A: My inspiration for creating Glazepoint stemmed 

from my experience working within a busy double 

glazing installation company. In our day-today 

operations, we relied on various software 

tools for different tasks, but none of them were 

interconnected. As I explored the software 

options available in the market tailored for our 

industry, I soon realised that none provided the 

comprehensive solution I envisioned. With a 

clear understanding of the challenges, we faced 

and a vision for what could truly streamline our 

processes, I knew there was an opportunity to 

innovate. This realisation sparked a conversation 

with a close friend who happened to be a seasoned 

software developer. Together, we seized the 

opportunity to create our own solution – Glazepoint. 

Q: What sets Glazepoint apart from other 

software options? 

A: Glazepoint serves as an all-in-one solution, 

seamlessly managing a wide array of tasks 

essential to the industry’s operations. 

One distinguishing feature of Glazepoint is its 

unique ability to create estimates that incorporate 

product images and specifications. Furthermore, 

Glazepoint integrates this feature seamlessly 

with the other features, providing a cohesive 

experience that streamlines workflow efficiency. 

Drawing upon my industry knowledge, I 

spearheaded the development of a window 

designer within Glazepoint, catering to various 

products and profile manufacturers. This tool 

allows our customers to send professional 

documents to their clients, showing the styles 

and specifications. Our platform offers the 

convenience of digital signatures, allowing 

customers to sign off on proposals electronically, 

expediting the approval process. 

Q: What does the future hold for Glazepoint? 

A: My vision for the future of Glazepoint is 

ambitious yet straightforward: to become a 

household name in the double glazing installation 

business. We are committed to achieving this 

goal by consistently improving our software and 

listening closely to our customers for ideas that 

will enhance our system. 

One of our key advantages lies in having our main 

software developer as a business owner. This 

unique set-up allows us to swiftly implement 

customer suggestions and updates, ensuring that 

Glazepoint remains at the forefront of innovation 

in the industry. Darren, our dedicated developer, 

is tirelessly focused and works around the clock 

to make Glazepoint the best option available. 

While I cannot reveal all the details just yet, I can 

assure you that we have a plethora of exciting 

updates in the pipeline. These enhancements are 

designed to elevate Glazepoint to new heights 

and provide even greater value to our users. Rest 

assured, there are plenty of reasons to keep an 

eye on us in the near future. 

Contact Glazepoint: 

07908250075 

www.glazepoint.com 


lazepoint 

SOFTWARE FOR GLAZING COMPANIES 

Below are just a few of Glazepoints features, please visit our website for a full list. 

Product Designer for Estimates Job Manager for Client Information Installation Manager 

Shared Company Diary Live Job Board Customer Database 

The 1st all in one management system for double glazing installation companies. 

There is no other system that has all the features that we do, all tied together, seamlessly 

integrating all areas of your business, built with 25 years’ experience within the glazing industry. 

01323 471230 - info@glazepoint.com - www.glazepoint.com

Product Offering 

KEEP ON KEEPING UP 

Emma Fowlds, Junior Marketing Manager, Distinction Doors, explains why offering the 

right products is key to meeting modern homeowner demands. 

There’s still a squeeze on cash but those who 

can afford to improve their homes are also 

choosing to invest. They are using savings 

and disposable income to purchase high-quality 

products, fixtures and fittings which deliver 

instant satisfaction and long-term reward. 

This is certainly our experience as the UK’s leading 

supplier of GRP composite entrance doors. 

Meeting modern demands 

Our doors are a premium product, they deliver 

exceptional performance, comfort, and peace 

of mind, and meet the demands of today’s 

discerning homeowner. 

Featuring a foam filled core, tests prove that a 

Distinction door is 50% more thermally efficient 

than a 48mm solid timber core composite door 

and a 44mm traditional timber panellised door. 

The difference is instantly noticeable when 

replacing a PVC door with a composite door too. 

“There’s still a squeeze on cash but those 

who can afford to improve their homes 

are also choosing to invest” 

Emma Fowlds 

This superior thermal performance means our 

doors help homeowners cut their energy usage 

and contribute towards a warmer, draught-free 

home. In turn, this supports those with ambitions 

to reduce their impact on the environment. 

For homeowners choosing a glazed door style our 

decorative glass is triple glazed and laminated as 

standard, adding to the door’s thermal performance. 

Safe and secure 

Door security is something that many 

homeowners may take for granted nowadays but 

it is still worth highlighting as part of the sales 

process, giving confidence and extra reassurance. 

Our 44.5mm door blanks include a reinforced 

central board, for example, which makes it both 

solid and secure. 

Many of our door styles are also Secured by 

Design (SBD) accredited which supports our 

SBD approved fabricators in manufacturing the 

ultimate enhanced security doorset, helping to 

keep residents safer in their homes and reduce 

the likelihood of opportunist crime. 

To achieve this prestigious status our 44.5mm 

nxt-gen blank range and 44.5mm Signature blank 

range have proven specification requirements to 

meet the certification of PAS 24:2022. 

Looking good 

Of course, modern homeowners also want their 

new entrance door to look good. Fortunately, 

our composite doors balance performance with 

striking aesthetics. We offer the biggest range of 

door styles on the market. This is complemented 

by our bespoke stocked decorative glass and 

our inspirational colour palette. This means 

our fabricators can supply installers and home 

improvement companies with a solution for even 

the most demanding of customers. 

Our Signature and Contemporary door ranges 

offer something to suit most tastes and property 

styles, including glazed and unglazed designs. 

Our nxt-gen range meanwhile offers a clean, 

simple look with its flush-fitted beaded system 

and moulding. 

In recent years, shades of grey have dominated 

our top-selling paints chart, but we also offer a 

rainbow of rich, mellow, classic and contemporary 

colours. Curated in-house, our colour palette 

is updated regularly to maximise appeal. Our 

doors are painted using non-toxic, odourless 

and eco-friendly paints which require very little 

maintenance – just wipe with warm, soapy water 

and a clean, lint-free cloth. 

Stay relevant 

And so, with this month heralding the start of 

Spring, home improvement jobs are likely to 

move outdoors. With a cautious housing market, 

this won’t just be about boosting kerb appeal, 

homeowners will want to create a home to be 

proud of, one which is both comfortable and 

cost-effective to live in. It’s important, therefore, 

that as an installer you have the products and 

suppliers to meet these modern demands. 

Contact Distinction Doors: 

0345 2000 816 

www.distinctiondoors.co.uk 


YOU’RE HOME 

WITH HURST 

Introducing stunning new door styles, glass designs 

and hardware to our leading range of composite 

doors. From the contemporary, sleek elegance of 

matte black pull handles to the whimsical character 

of our bee and butterfly knockers and glasses, 

you know you’re home with Hurst. 

DOWLOAD 

OUR BROCHURE 

Visit hurstdoors.co.uk 

or call 01482 790790

Composite Doors: Comment 

While the phrase ‘make do and mend’ 

might be old fashioned, igniting images 

of wartime wives stitching and patching 

old clothes, the sentiment behind it has never 

been more topical. 

You can barely switch on the TV these days 

without catching a show on repairing, renovating 

or upcycling something or other, and doors are no 

exception when it comes to this shift away from a 

‘disposable mentality’. 

RENOVATE VS REPLACE 

Guy Hubble, Joint Managing Director at RegaLead, discusses 

the advantages of joining the renovation revolution... 

Traditionally, when the majority of us had timber 

front doors, it was a necessity to paint them every 

few years, either to give them a refresh and cover 

the wear and tear, or to opt for a new colour and 

change the look of your home. It was unthinkable 

to simply buy a new door, unless it was badly 

damaged or rotting. 

Since lockdown, the choice to renovate composite 

doors rather than replace them has become a 

rapidly growing market, with literally thousands 

of Facebook advertisements for door and window 

resprayers. You only have to take a look at the 

Frenchic fan forum to see the vast number of 

consumers looking to change the colour of their 

composites. The cost of living crisis and high 

interest rates, combined with increased costs for 

replacement composite doors, is leading to more 

and more homeowners choosing to renovate for a 

home improvement quick-win – adding maximum 

kerb appeal at a much lower cost. 

Market size and development 

Up to three million composite doors in the UK 

are now more than five years old, and with 

approximately 600,000 being installed each 

year, we’re already well into the replacement of 

replacements phase – composite doors being 

replaced with new composite doors. Most of the 

doors that are being replaced are still mechanically 

sound. This means that there’s many potential 

sales being lost to the renovation market – a 

conservative estimate of 1,000 to 1,500 per week. 

The market in the US and Canada is already 

well established and ten years ahead of ours. 

Repainting GRP and steel doors is the norm over 

there, as is replacing and upgrading glass options 

to refresh the look of a door. Home Depot, their 

equivalent of B&Q, has whole areas dedicated to 

refurbing doors with glass and colour displays. 

An old composite door is transformed: before (above left)... and transformed to this (above right) 

I feel we are some way off this in the UK, but that 

is starting to change. Training academies have 

now been established on our shores, initially 

attracting decorators before a multitude of other 

tradespeople got involved. 

However, there’s a surprisingly low amount 

of window fitters that have yet grasped the 

opportunity. This market is here to stay and will 

only get bigger and bigger, and glazing installers 

are quite possibly the best suited professionals 

to carry out these painting renovations. With 

years of experience in removing sashes, handles, 

hardware, and rehanging the door, it’s really a no 

brainer for fitters to jump on the bandwagon. 

As well as changing the colour of a door, the 

other biggest aesthetic alteration you can make 

is replacing the glass. Just like colour, tastes in 

glass change over the years, and it’s relatively 

easy for a seasoned installer to switch it out. This 

could also improve the thermal performance of 

an older door. You could even offer new hardware 

and door furniture as additional options to 

complete a transformation. 

Training and marketing support 

While we are still as fully committed as ever to the 

new composite door installation market, it would be 

remiss of us to ignore this growing requirement for 

renovation and we are ideally placed to work with 

installers to develop those sales. 

Through our ColorSpray Network and in 

association with Abode Academy, one of the 

leading training providers for sprayers and 

decorators, we run a range of courses at our 

training centre on applications of coatings, both 

in booth and on-site, to ensure installers have all 

the skills to offer this service. 

We also provide full training on reglazing and offer 

a wide range of marketing support to help promote 

this aspect of a business, including RAL and door 

visualisers, brochures, swatches, glass packs, 

and showroom displays. By being able to offer to 

renovate a composite door instead of, or as well 

as, replacing it, not only will you be able to make 

a similar amount of money on the job, you’ll get 

the chance to sell other products on the project – 

making a spray day into a profitable pay day. 

For more information on how to get into the door 

renovation market, go to 

www.colorspraynetwork.co.uk 

Contact RegaLead: 

0161 946 1164 

www.regalead.com 


STADIUM 

DOOR KNOCKER 

Magnetic Close 

Feature 

Compatible with 

Any Door 

Available in 

5 finishes 

LIFETIME Coating 

Guarantee Available 

www.uapcorporate.com 

sales@.uaplimited.com

Updates 

For further doors updates visit www.total-installer.co.uk 

'USE OUR GOOD REVIEWS TO SELL' SAYS ENDURANCE 

With the home improvement sector continuing to experience challenging trading conditions, Endurance 

Doors is highlighting the power of online reviews in converting leads into ‘actual orders’ for installers. 

Endurance Doors has more than 2,300 independent consumer reviews on Trustpilot, of which more than 87% 

award the manufacturer the maximum five out of five stars. 

Scott Foster, Sales and Marketing Director, Endurance Doors said: “Endurance Doors, in close collaboration with 

our network of professional installer partners, has gone to great lengths to develop an online reputation that can 

facilitate sales... The positive online reputation enjoyed by Endurance Doors has not happened by chance... it’s part 

of a wider and concerted effort to get closer to consumers and to help our installers sell. It’s been said that a good 

reputation is the most powerful form of advertising – and we’re inclined to agree.” www.endurancedoors.co.uk 

UAP EXPANDS SLIM PULL HANDLE RANGE 

UAP is bolstering its range of slim pull handles with new colour options for residential and commercial properties. 

The first to launch is the Black Pull Handle. Made from marine-grade stainless steel and finished with a black powder coating, the 

handle provides a contemporary appearance and exceptional durability. A further two handles are currently in development offering 

the same qualities with either a granite or rose gold finish. 

To enhance aesthetics, all slim handles in the range feature 32mm diameter bars, are available with matching accessories, and 

can be paired with complementary hardware, including the Fullex Flexi Lock. 

Each pull handle has two fixing points with an individual plate on each and comes with an Allen key and two Allen bolts on the 

upstands. To maximise flexibility, three methods can be used for installation – hidden fixings, bolt through and back to back. These 

options also mean the door can be sent to site without the pull handle, preventing the risk of any damage in transit. 

uapcorporate.com 

HURST'S BOLD INVESTMENT IN COLOUR CHOICE 

Hurst says it is helping its customers meet the increased homeowner-demand for colour by investing in a new stateof-the-art 

paint shop at its site in Hull. 

The new £200k dedicated paint facility comprises of Downdraft preparation bench, bunded paint mixing room, fully enclosed 

spray shop with forced air input system, dedicated ATEX-rated flash-off area, and a Schubox Catalytic IR drying system. 

The new paint facility will give the door supplier greater control over the manufacturing process, while minimising error and 

reducing lead times in the process. 

Hurst surveyed its customer base at the start of 2024 to learn more about how the latest trends among door specifiers and homeowners were feeding 

through to supply and installation. It found that 62% of respondents consider the appearance and design of the door to be the most important factor in 

selling entrance doors. It also found that four in five respondents had seen an increase in demand for bespoke colours. www.hurstdoors.co.uk 

FIT IT FAST WITH ALUK'S QUIK CLIP BEAD FOR BI-FOLDS 

AluK says fabricators and installers have yet another reason to choose its ‘tested, tried and trusted’ 

BSF70 bi-fold, with the launch of a brand new clip-in bead option. 

AluK says its new Quik Clip bead takes just seconds to clip securely into place, with no need for force or 

special tools, and it doesn’t impact on the sightlines of the door. 

A key benefit in terms of installation is that Quik Clip works with a sliding gasket which can be fitted either 

by the fabricator in the factory or the installer out on site. If the glass is out of tolerance, there is flexibility 

to replace the sliding gasket with a standard wedge gasket, without needing to change the Quik Clip bead. It 

clips out just as easily as it clips in and there is no risk of damage to the glass. Priced in line with the existing, 

standard AluK bead, AluK says the new Quik Clip bead represents ‘value for money, with no compromise on 

quality or performance’. Visit glaze-tube.co.uk/aluk-quik-clip/ for a demo video. uk.aluk.com 

36 T I MARCH 2024 

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

SLINOVA ® 

The slimline 

sliding door 

Stylish, minimalist and sustainable. 

SLINOVA offers slim sightlines and the flexibility 

of a dual and triple track door system, as well as 

a large number of sliding door combinations. 

With a minimalist discreet design, SLINOVA 

provides outstanding performance and design, 

for today’s modern contemporary homes. 

rehau.uk/slinova 

enquiries@rehau.com 

Tel: 01989 762600

Updates 

For further doors updates visit www.total-installer.co.uk 

CLIMA63: 'COMPETITIVELY PRICED, THERMALLY EFFICIENT' 

Hörmann Truedor has launched the Clima63 thermally efficient composite door, which is able to 

achieve a U-value of below 1 W/m 2 k, fully addressing the requirements of both the Future Homes 

Standard and consumers looking to make their homes more energy efficient. 

Produced at the company’s IG Doors manufacturing plant in South Wales, Clima63 consists of a 63mm 

insulated GRP door slab with a door frame featuring a thermally efficient reinforcement and a unique triple 

seal system for added insulation. Triple glazed units which are fitted via a unique Hörmann Truedor cassette system further aid thermal insulation, together 

with protecting against water ingress and improving sound insulation. Gareth Burgess, Sales Manager for Hörmann Truedor, said: “Clima63 represents a real 

opportunity for installers to offer a competitively priced, thermally efficient door to the market. It’s fully compliant with all of the latest building regulations and 

will appeal to housebuilders and to end consumers looking to save money on their energy bills.” igdoors2023.co.uk/clima63-thermal-door-range 

DEMAND FOR FLUSH SEES NXT-GEN SALES SOAR 

Distinction Doors reports that 2023 was ‘the best year yet’ for its nxt-gen door range, with 

prep sales up 5% on the previous year and doubling since 2020. This success is attributed to 

‘rising consumer awareness and demand for flush products’. 

“With many homeowners now choosing flush windows they want the same look and feel from 

their entrance door,” commented Distinction’s Emma Fowlds, Junior Marketing Manager. “With its 

exclusive flush-fitted beaded system and moulding, our nxt-gen entrance doors meet that demand.” 

With seven doors in the nxt-gen range, exclusive decorative glass choices and a bespoke colour 

palette with dual-colour option, Distinction says there’s a style to suit any property, allowing those 

already supplying and fitting flush windows to maximise sales opportunities with a complete suite of 

flush products. www.distinctiondoors.co.uk 

COMP DOOR AND U70 CELEBRATE YEAR OF SUCCESS 

Staffordshire-based composite door manufacturer, Comp Door, is marking a successful first year of 

partnership with Essex-based manufacturer and installer, U70. 

Denise Garrett, Sales Manager at U70, said: “One of the most significant benefits of this collaboration has been the 

ability to provide our customers with high-quality composite doors at a competitive and reasonable rate. Also having a 

dedicated contact at Comp Door to continuously assess the service provided and ensure products are being received 

at the highest quality and on time has been hugely beneficial.” 

Lee Marriot, Business Development Manager at Comp Door, added: “U70 are known by their customers for their 

reliability as a supplier and manufacturer... It has been a really successful first year of the partnership, and I’m really 

looking forward to seeing what year two and beyond holds!” www.compdoor.co.uk 

NEW TRADE PARTNERSHIP PROGRAMME 

West Yorkshire door and window manufacturer, UK Doors Online, has launched a new trade partnership 

programme, featuring exclusive ‘perks’ and discounts. 

Partners will gain access to a wealth of expertise from the company’s highly trained team, ‘boasting decades 

of combined experience in manufacturing top-quality doors and windows, specifically tailored to meet the 

unique requirements of their customers’. 

Andrew Glover, MD of UK Doors Online, said: “The team at UK Doors Online have combined their decades 

of combined industry expertise to curate and manufacture some of the best products and services currently 

on offer. We understand what quality is, and we want our customers to receive the best care possible. This 

partnership programme is an effective way for us to connect with our trade partners, strengthening our 

relationships by sharing exclusive offers and valuable industry insights.” www.ukdoorsonline.co.uk 



The fine art of composite 

doors – Exclusively 

manufactured in the UK 

Press play on 

quality content 

for your sector 

Easily 

accessible on 

your desktop, 

mobile or 

any device 

Free 

content that 

is constantly 

updated 

Subscribe 

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for your specific 

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expertise 

● Available in a large range of colours plus any 

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● Made in the most advanced door manufacturing 

facility in the UK 

The new platform for digital 

content from the key players in 

your sector, including: How-to’s; 

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Installation advice; Training 

and webinars; Interviews 

and opinions. 

● All Hörmann Truedor GRP doors can achieve 

Secured by Design Certification 

www.glaze-tube.co.uk 

In association with Total Installer & 

Total Fabricator magazines. 

To discuss showcasing your video content, 

contact Andy on: 01892 730 890 

or email andydunn@media-now.co.uk

Installer Insights 

YOU GET WHAT YOU PAY FOR 

Steven Sanderson, Director at Chesterfield-based installer and Certass member, Sereco 

Windows, explains why he’s prepared to pay over the odds for good fitters and laments 

the impact of low-price, low-quality rivals on the wider industry... 

Total Installer (TI): In a nutshell, who are 

Sereco Windows and what do you offer? 

Steven Sanderson (SS): Sereco Windows are a 

Derbyshire-based business offering high quality 

PVC-U windows, doors and conservatories as well 

as aluminium. We are quite unique in the fact 

that we also offer high-end timber products; rotresistant 

Accoya, hardwood Sapele and Oak 

windows doors and conservatories. 

We operate within a 40-mile radius of 

Chesterfield, going out as far as the outskirts of 

Manchester, Nottingham, Derby and Sheffield. 

TI: What was your path into glazing? 

SS: I am a qualified joiner by trade and at the 

age of 18, I worked as a joiner with Chesterfield 

Borough Council. I needed more income, so I 

ended up working weekends, installing mainly 

PVC-U windows to bring in the extra needed. 

Gradually, the PVC-U installation work increased 

until I eventually started my own window 

installation company back in 2007. 

Being a joiner by trade, it was also a natural 

transition for me to bring the business into supplying 

and installing high-end timber products. With less 

competition in this field, the profit margins are so 

much higher than with our PVC-U equivalents. We 

do have to travel further for timber though, as 

a lot of the work is in conservation areas, but 

people are willing to pay a higher price. 

TI: If you had one piece of advice about 

starting a glazing installation business, 

what would it be? 

SS: Make sure you get excellent suppliers and superb 

fitters. These two elements of the chain are crucially 

important! We pay our fitters more than the going rate 

as we really value their work and service. Another 

piece of advice is to build your reviews big time 

Steven Sanderson, Director, Sereco Windows 

“We have to travel 

further for timber but 

people are willing to 

pay a higher price” 

so that people trust you and are willing to pay you 

more for your products and services. 

TI: Tell us about a recent project… 

SS: We installed some beautiful Genesis vertical 

sliders (timber alternative) into a local residential 

property. We have managed to get these windows 

passed by Local Planning as a more economical 

version of the real timber products. 

Even though this particular customer was not in 

a conservation area and was not obliged to use 

Genesis or timber doors, they appreciated the 

unmatched beauty of our timber look-alike range 

and our high-end Accoya timber doors – and 

were willing to pay the high-end price. That is the 

type of client we go after! 

TI: What’s your most important tool? 

SS: Each person in the business has their own 

‘most important tool’. For me, as Director of the 

business and the main sales and survey person, 

it is my mobile showroom. For Elaine, my wife, 

who runs the business behind the scenes and 

does all the marketing, it is her Mac laptop, and 

for the fitters it is their vans and tools! 

TI: What’s the most frustrating thing about 

your job? 

SS: We have noticed more competition entering 

the market and more one-man bands on the 

road, which we feel is driving prices down in the 

lower-end PVC-U market. Homeowners are often 

tempted now to opt for the very cheapest and 

think that all the products and the fitting service 

are the same across the board! 

Also [some of these installers] are not Certass or 

Fensa approved, but many homeowners seem willing 

to take these cheaper options despite the risks. 

We have to really sell our difference more now – 

and educate our prospects on the pitfalls to avoid. 

We often get called-out to put jobs right where 

they have been installed so badly by cheapskate 

installers with cheaper products! However, 

we appeal to a more discerning customer who 

checks reviews. 

I have been in the trade as an installer for around 

40 years, so prospects often say that they feel 

very confident and comfortable as I know what 

I’m talking about and give solid and trustworthy 

advice. Many newcomer installers have not got 

the experience and the knowledge we have, but 

it can really frustrate me when prospects try to 

compare us to them! 

TI: ... And the most satisfying thing about it? 

SS: There is nothing more satisfying than when 

you’ve been on a tricky and long installation and 

you get a five-star review and lots of praise from 

the customer about how amazing our fitters are 

and how the job has been handled from start to 

finish. 


Contract Talk 

It is satisfying when they cannot believe the 

service we have given and the quality of 

installation they are left with. As a result, we 

often get referred to neighbours and friends and 

they won’t even look any further for other quotes 

because they totally believe in you. 

TI: What’s the biggest issue currently 

affecting you as an installer? 

SS: Luckily we undertake quite a lot of highend 

timber installations where there is less 

“We pay our fitters 

more than the going 

rate as we really value 

their work and service” 

competition and higher profits margins, but 

as mentioned previously, more competition 

entering the market and driving prices down [is 

an issue]. 

Also, due to the cost of living crisis, we have had 

to put our fitters’ wages up quite substantially. 

We pay our fitters well, as they are the backbone 

of our business and we are only as good as our 

fitters. 

This means our prices have also increased 

substantially, especially when you add-on the 

increased product costs as well. 

So, again we have had to get better at selling our 

difference and explaining why it is better to pay 

the price once and not have any regrets! 

TI: What are your main concerns and 

hopes for the future of the fenestration 

industry in 2024 and beyond? 

SS: Even though we are now fully booked for quite 

a few months into this year, it is an installer’s 

dream to secure longer installation projects, 

maybe one to two-weeks at a time, rather than 

half days and one day installs. We are finding that 

many homeowners are opting for maybe two to 

three windows at a time now (smaller jobs), so 

they can budget during this cost of living crisis. 

Contact Sereco Windows: 

07980 298930 

www.serecowindows.co.uk 


MARCH 2024 TI 41

Contract The View Talk from Certass TA 

THE GLAZING INSTALLER'S CHAMPION 

Jason Clemmit, MD at Certass, says Certass Trade Association is putting installers front 

and centre in ‘the biggest year of change our industry will see in a generation’. 

Glazing installers have faced numerous 

challenges in the continually shifting 

landscape of the UK market. From 

economic pressures, difficult customers, poor 

material supply to site and a lack of clarity on 

regulatory changes that affect their future in 2024. 

As the new regulators start enforcement activity 

and there is a new building control regime in 

April, the pressure due to potential liability will 

further impact installers. 

Recognising this issue and the growing 

uncertainty has led Certass Trade Association 

(Certass TA) to take a decisive step by realigning 

its focus exclusively towards supporting the 

interests of glazing installers. 

With a distinguished legacy of advocacy, friendly 

supportive customer service with swift response 

times, knowledge dissemination and government 

influence, Certass TA is uniquely positioned in our 

industry to reinforce the knowledge foundation of 

these businesses, and ensure installers’ interests 

are represented at senior government level. 

Bridging divergence 

Certass has formed numerous connections for 

its installers to benefit from and has a clear 

history of delivery over recent years. Led by 

Jon Vanstone since 2017, the association has 

made significant strides in bridging the industryregulatory-government 

divergence. Jon is wellknown 

within Government and wider construction 

as a recognised expert on competence, building 

regulations and the future direction of travel. 

Jon holds numerous positions, including Chair 

of the Industry Competence Committee for the 

Building Safety Regulator and the National Home 

Improvement Council, as well as advisor to the 

Construction Leadership Council. 

Jon, supported by a senior team of knowledge 

experts, has enabled Certass to focus on the 

key discussions that really matter. Certass 

has therefore been ahead of the game on the 

changes to Part F (Ventilation) and Part L (Energy 

Conservation), lobbying against the indiscriminate 

implementation of trickle vents, and proving its 

dedication to the industry’s best interests. 

Its current activity surrounding product supply to 

site, has led Certass to engage with many senior 

figures, so that installers will not be left solely 

carrying the proverbial can in the future. This is a 

path that will lead to a fairer position in the future. 

A year of change 

For Certass, a renewed commitment to installers 

is a priority refocus in the biggest year of change 

our industry will see in a generation. Amidst a 

landscape marked by economic uncertainty, 

regulatory impact, enhanced competence 

Jason Clemmit 

“For Certass, a renewed 

commitment to 

installers is a priority 

refocus in the biggest 

year of change our 

industry will see in a 

generation” 

requirements and challenging supplier relations, 

Certass TA’s decision to refocus on installers 

reflects a deep understanding of their unique 

challenges. Certass is driven to ensure that despite 

the challenges, installers survive and thrive. 

By enhancing installer support and focusing on key 

government representation, Certass TA’s vision 

extends beyond just the immediate challenges to 

the longer-term as well. The association plans to 

introduce comprehensive support mechanisms, 

including business development tools, educational 

resources, and direct advocacy at government level 

to address the specific concerns that affect the 

installer’s livelihood. 

Safeguarding installers’ interests 

This vision includes enhancing the economic 

resilience of installers, improving supplier 

relations, and ensuring fair regulatory frameworks 

throughout the built environment. By focusing on 

these key areas, Certass TA intends to safeguard 

the interests of installers, promoting a healthier, 

more sustainable industry. 

Certass connection web runs to many areas 

of benefit for our members and driven by a 

collaborative approach, Certass TA is committed 

to nurturing an environment where installers, 

suppliers, and regulatory bodies work together 

towards common goals. This collaborative 

approach is essential for addressing longstanding 

challenges and unlocking new 

opportunities for growth, innovation, and overall 

perception within the sector. 

In summary, the strategic realignment of Certass 

TA’s focus marks a new chapter in its mission to 

support the domestic glazing installer. Under the 

guidance of Jon Vanstone and with the collective 

strength of its members, Certass TA is poised to 

lead the way towards a brighter, more supportive 

landscape for glazing installers. 

Contact Certass Trade Association: 

01292 292 095 

certassta.co.uk 


LOOKING FOR THE RIGHT SUPPORT? 

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IN THE TRADE 

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The Sketch 

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This edition of The Sketch, from software specialist Tommy Trinder, revisits the aluminium 

numbers, revealing that the material now accounts for 36% of the total market... 


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Contract Taking Account Talk 

THE UNSUNG HERO 

Simon Jarman, CEO of Clever Bean Accounting, recognises the ‘often-overlooked’ but 

crucial role of the bookkeeper when it comes to business success... 

In business, there is an often-overlooked position 

that plays a pivotal role in laying the foundation for 

your success – the bookkeeper. Your bookkeeper 

is undeniably one of the most important people 

in your business, influencing everything from 

financial accuracy to strategic planning. 

One of my mantras is that if you don’t know your 

numbers, you don’t know your business. 

Producing relevant Management Information (MI) 

on a regular basis allows you to understand how 

your business is performing and lets you take 

rapid corrective action if it is moving off track. 

However, that MI is only helpful if it’s accurate 

and if not, it’s likely to be misleading and lead to 

poor decision-making. 

It’s your bookkeeper’s responsibility to create 

a robust platform for the production of that MI. 

They must meticulously record every financial 

transaction and this focus on detail forms the 

bedrock of your financial accuracy, ensuring 

that the numbers tell a reliable story of your 

company’s financial health. 

One key aspect is the categorisation of 

transactions. So often, window businesses are 

operating with a very limited chart of accounts 

with, for example, just two account codes 

utilised within the direct costs section – cost of 

sales, and C.I.S. labour. This severely limits the 

usefulness of the MI that can be produced. It is 

vital that we collect a much greater level of data, 

including creating the ability to split our costs by 

product type (e.g. PVC windows, composite doors, 

bi-folds etc.), the separation of our installation 

costs into fitter fees, consumable materials, 

vehicle costs, access equipment, survey costs, 

service engineer costs, and sales commissions. 

Right now, in many cases these costs are just 

coded to two account lines which gives us very 

little to work with. 

In order to create this level of detail, the bookkeeper 

must have a very good understanding of the 

Simon Jarman 

business and be able to interpret sales and purchase 

invoices, analyse them into their various categories 

and code them to the accounts accordingly. 

When the books are kept in good order, the 

process of producing financial reports becomes 

seamless. Management accounts, budgets, and 

forecasts can be extracted directly from the 

accounting system, reducing the risk of errors 

and saving time in the reporting process. 

Regulatory compliance 

Beyond the visible benefits, accurate bookkeeping 

is clearly fundamental for regulatory compliance. 

The bookkeeper ensures that financial 

transactions are recorded in accordance with 

accounting standards and tax regulations which 

avoids legal issues. 

With all this in mind, how important is it that your 

bookkeeper is competent and capable? 

The answer is obvious – it is, of course, critical. 

But, in many small businesses, individuals 

entrusted with this role often lack formal training 

in bookkeeping or accountancy. This poses a 

challenge because it significantly increases the 

risk of error. 

Without formal training, these individuals may 

inadvertently miss the wood for the trees. There 

is a tendency for the bookkeeping approach to be 

very transactional – what I mean by this is that 

transactions are processed into the accounting 

system parrot fashion without any sense check 

as to whether the accounting records as a whole 

still make sense. I have seen numerous situations 

where a bookkeeper diligently processes 

transaction after transaction – incorrectly – 

resulting in accounts that are moving further and 

further away from being useful or compliant. 

This issue is compounded by the fact that the 

majority of businesses in this industry are too 

small to require formal audit, falling below the 

threshold. As a result, there is very often no 

regular review of the accuracy of the accounting 

records. One reasonably might expect this 

exercise would be carried out by the company’s 

external accountants prior to preparing the year 

end accounts, but sadly this is often not the case. 

It is just trusted that the internal records are 

correct, and filings are made erroneously. 

It’s vital that your balance sheet is regularly 

reviewed to ensure the accuracy of your accounts. 

Failure to do this exposes the business to the risk 

of undetected errors or discrepancies that could 

have significant ramifications for decision-making. 

A well-trained bookkeeper can significantly assist 

with this, regularly reconciling your balances to 

third-party evidence such as supplier statements 

or the records held by HMRC. 

In summary, by investing in skilled bookkeeping 

professionals, businesses can enhance the 

accuracy of their financial records, gain a holistic 

view of their financial health, and make wellinformed 

decisions based on reliable data. The 

bookkeeper, when armed with professionalism 

and training, becomes an absolute necessity for 

the success of your business. 

Contact Clever Bean Accounting: 

www.cleverbeanaccounting.co.uk 

simon@cleverbeanaccounting.co.uk 


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homeowners unparalleled convenience, privacy, 

and control over natural light. 

Choose from a wide range of styles and colours to 

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Roofs & Lanterns 

RAISING THE ROOF 

Laura Cort, Business Development Manager at conservatory roof and lantern supplier, 

SupaLite, talks products, tech support, industry challenges and more, with Total Installer... 

Total Installer (TI): Tell us a bit about SupaLite 

Laura Cort (LC): SupaLite is renowned for its 

SupaLite Tiled Roof System, introduced to the UK 

market in 2012. This remarkable system provides 

installers with a lightweight, easy-to-install and 

desirable solid roof which fits onto both existing 

conservatory window frame and new-build 

projects, eliminating the dramatic changes in 

temperature seen in traditional conservatories. 

Today, SupaLite prides itself on manufacturing a 

comprehensive range of top-quality conservatory 

roof products and providing superior customer 

service. Our offerings include a full range of 

conservatory roof solutions, including an orangery 

flat roof, roof lanterns, glass roofs, catering to the 

varying needs of installers. 

TI: What are the benefits of the SupaLite Tiled 

Roof System for homeowners? 

LC: Most notably, it significantly improves the 

thermal performance of conservatories, making 

them usable all year round. The system also 

transforms conservatories into functional living 

spaces, enhancing both the aesthetics and the 

insulation of the structure. 

TI: And what are the benefits for installers? 

LC: For installers, the SupaLite Tiled Roof System 

The SupaLite Tiled Roof System 

offers ease of installation and a comprehensive 

range of products to meet consumer demands. 

SupaLite’s focus on innovation and quality, 

combined with support in marketing and 

technical areas, makes our products appealing 

and ensures our customers are supported through 

the entire process. 

The system’s design simplifies the installation 

process, allowing for quicker completion times 

and potentially higher profit margins. SupaLite’s 

tiled conservatory roof is JHAI approved and has a 

U-value of 0.15 (0.12 for the Scottish and Welsh 

markets) which meets all building regulations. 

They also come with a 10-year product guarantee 

for installers. 

The S1 Roof Lantern 

TI: What are the key considerations for 

installers when replacing a conservatory roof 

with the SupaLite Tiled Roof System? 

LC: Key considerations for installers include 

ensuring the existing structure can support 

the new roof system, understanding local 

building regulations, and managing homeowner 

expectations regarding the transformation 

process and outcomes. 

Potential stumbling blocks could involve technical 

challenges related to integrating the new roof with 

the existing conservatory framework, navigating 

building regulations, as well as competing with 

cheaper timber systems and clad overs. 

TI: Besides the SupaLite Tiled Roof System, 

what other products do you offer? 

LC: We offer a variety of products, including the 

SkyVista, a bespoke glazing cassette system 

Continued on page 50 


DoorGlass Brochure 2024 210x145.qxp_Layout 1 06/03/2024 13:43 Page 1 

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You asked, We listened 

rooflights.com, the leading online rooflight and roof window shop, now stocks the renowned Velux Centre-Pivot Roof 

Windows to further meet our clients’ needs for their projects; big or small. Further to this, we now offer Korniche Bi-Fold 

Doors which serve as a perfect accompanyment to the popular Korniche roof lanterns or our other rooflights and roof 

windows. rooflights.com now stocks two new Glazing Vision Flushglaze sizes; 2150mm x 1150mm (which achieves a 

structural opening of 2 x 1m) and 2000mm x 1500mm (which is a commonly requested stock size). We listen to you!

Roofs & Lanterns 

Continued from page 48 

within the tiled roof system, the ILite Flat Roof 

Orangery System; one of the strongest, most 

durable and thermally efficient systems on 

the market, the S1 Roof Lantern; designed to 

maximise natural light, and the S2 Conservatory 

Roof; designed for all types of homes. 

The SupaLite Tiled Roof System 

is suited to both existing 

conservatory roof replacements 

and new-build projects 

TI: Tell us more about the S1 and the S2... 

LC: The S1 Roof Lantern stands out due to its 

stylish, secure, and sustainable design, featuring 

innovative construction that addresses common 

security weaknesses found in other lantern 

systems. It offers superior thermal performance 

through Thermlock multi-chamber technology and 

high-performance glazing. 

The S2 Conservatory Roof has been developed 

over three years of extensive research, with 

glass and polycarbonate options available. It 

distinguishes itself with enhanced ventilation, 

improved modern aesthetics with a unique 

square top cap, low-line appearance, providing 

an upgraded conservatory experience. 

TI: What are some of the key considerations 

when specifying and installing large 

conservatory roofs and roof lanterns? 

LC: Ensuring structural integrity, optimising 

thermal performance, and achieving the desired 

aesthetic outcome are all key considerations. 

It’s crucial to consider the roof’s weight, the 

potential need for additional support structures, 

and how the installation will integrate with 

existing architectural elements. 

Installers should also be mindful of the glazing 

options to maximise energy efficiency and light 

transmission while minimising heat loss and gain. 

TI: What’s the largest conservatory roof and 

roof lantern you’ve supplied? 

LC: We ensure we supply our customers with 

everything they need to complete an installation, and 

some of these projects can be big! The largest ILite 

roof we have supplied was a huge 11m x 5.9m; the 

largest S1 Lantern was 6m x 3.2m; the largest S2 

glass roof was 7.3m x 4m and the largest SupaLite 

Tiled Roof supplied was 12m x 10m. 

TI: What technical support do you offer? 

LC: SupaLite offers comprehensive technical 

support to installers, including on-hand technical 

assistance from in-house technical experts to 

address any questions or challenges encountered 

on-site. Our technical team is readily available to 

provide guidance, whether through direct phone 

consultations or by sending necessary technical 

information via email. We provide free installer 

training at our showroom for our customers, 

on both installation of our products and sales 

training for their sales representatives. 

TI: How are you finding market conditions? 

LC: The current market conditions for the 

conservatory and roofing industry are reflective 

of extensive economic challenges. The UK is 

still navigating the aftermath of the pandemic, 

with the economy significantly impacted and the 

country facing a cost of living crisis. 

This suggests a cautious but opportunistic 

landscape for businesses in the conservatory roof 

and lantern market, as homeowners look for cost 

effective, energy efficient home improvements. 

We have noticed Q1 has been a great start to the 

year for SupaLite with a promising view ahead 

looking forward to Q2. 

TI: What’s the biggest challenge currently 

facing your installer customers? 

LC: The biggest challenge currently facing 

installer customers is the economic impact 

of rising energy bills and the cost of living 

increase. This has led to homeowners 

becoming more cautious with their expenses, 

impacting businesses as the demand for home 

improvements decrease. 

Installers are therefore challenged to find ways to 

generate a steady stream of business to remain 

competitive and viable. SupaLite understands 

these challenges and aims to support installers 

through initiatives like exclusive installer 

schemes, instilling confidence for homeowners 

looking to invest in one of our products. 

TI: What’s next for SupaLite? 

LC: 2024 is the year SupaLite launch their brand 

new Double SkyVista; a unique and cost-effective 

design set to revolutionise the market. 

We are hosting more exciting events this year, 

including the Piggyback Events, in conjunction 

with People in Glazing Society (PiGs). This is a 

fantastic opportunity for installers to network with 

people from the fenestration industry. Our SupaLite 

Support Vehicle is touring the country attending 

open days and supporting our trade counter 

customers. 

At SupaLite we’re continuously finding innovative 

ways to improve our products to help our installers 

deliver the best service possible. 

Contact SupaLite: 

01772 828060 

www.supaliteroof.co.uk 


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Updates 

Sheerline’s SheerVent roof vent is now exclusively available for S2 conservatory roofs, 

alongside the company’s award-winning S1 lantern. 

With a ‘stylish’ ventilation option that integrates properly with the rest of the roof aesthetic, 

Sheerline says SheerVent is ‘the perfect solution’ to the long-standing challenge of adding 

reliable ventilation to glazed roofs without creating weaknesses for water ingress. 

It does this through an integrated muntin bar, and fitting directly into the ridge baffle, thus 

eliminating the possibility of leaks. In addition, it offers thermal efficiency as it is fully thermallybroken 

using high-performance 24mm glazing, ideal for keeping conservatories warmer in 

winter and cooler in summer. The system also utilises discreet light, wind and rain sensors for 

‘comfort, additional convenience and peace of mind’. info@sheerline.com 

For further glazed extensions updates visit www.total-installer.co.uk 

SHEERVENT NOW AVAILABLE FOR S2 GLAZED ROOFS 

RESIDENTIAL CURTAIN WALLING TREND 

Fentrade Aluminium has reported the growing popularity of low-rise curtain walling being installed into 

residential properties. 

Whilst curtain walling is often the fabric of choice for commercial applications, Chris Reeks, Managing Director 

at Fentrade, is keen to point out that the product’s flexibility is proving popular when it comes to domestic 

properties too. 

He said: “Over the past few months, we have worked with our trade customers on several new-build and 

refurbishment projects to open up entrances and hallways to create additional space and light for the homeowner. 

By incorporating our low-rise curtain walling into these domestic projects, we have created light-filled and 

visually striking spaces.” fentradealuminium.co.uk 

SPECTRA ADDS LEKA ROOF SYSTEMS TO ITS RANGE 

South West trade fabricator, Spectra Conservatory Roofs, recently added the complete Leka Systems range to 

its portfolio, in ‘a strategic move that is already yielding impressive results’ for the Devon-based business. 

MD of Spectra Conservatory Roofs, Darren Goddard, said: “The Leka Warm Roof and the Leka Orangery Roof 

perfectly align with our wider conservatory roof offer giving our customers a competitive advantage. And the Leka Xi 

modular system gives us an opportunity to grow our value proposition and secure new opportunities. 

“We’re seeing a very strong sales closure rate for Leka products with an impressive 90% of quoted business 

successfully secured, which shows the strength of its product offering.” 

To introduce the Leka range, Spectra took 18 of its customers to Leka’s show site and training centre at the National 

Self Build and Renovation Centre in Swindon, securing sales of several roofs whilst there. www.lekasystems.co.uk 

MODPLAN REPORTS CONTINUED DEMAND FOR COLOUR 

Trade fabricator Modplan has reported continued growth for coloured products across its window, 

door and conservatory roof offering. 

Heidi Sachs, Managing Director at Modplan, said: “Our continued growth in coloured products 

underscores our dedication to meeting the diverse needs of our customers. With a selection of 30 coloured 

foil combinations available from stock and the ability to personalise roofing colours in-house, we can 

provide a high-end tailored solution that gives our customers a market advantage.” 

Modplan offers from stock a diverse selection of solid and woodgrain finishes on both its VEKA and Liniar 

window and door ranges. Additionally, the company offers an in-house painting service for its conservatory roof 

customers, ensuring they can achieve the desired colour aesthetic for their roofing projects. www.modplan.co.uk 


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Business Advice 

TUNE IN FOR BUSINESS SUPPORT 

Double Glazing and Conservatory Ombudsman Scheme Chief Executive, Faisal Hussain, 

tells installers what they can expect from the organisation’s latest podcast series, aimed 

at providing valuable business information and support. 

Following on from the successful mental 

health podcasts from the Double Glazing and 

Conservatory Ombudsman Scheme (DGCOS), 

published in October 2023 alongside the National 

Home Improvement Council (NHIC), the new series 

focuses on offering practical advice on how to run a 

business more effectively and efficiently. 

DGCOS already has a comprehensive package of 

installer benefits in place for members in all areas 

of business management, but it seemed to me that 

a much wider audience might also be interested in 

this type of help and advice. From our insight into 

the mental health and wellness arena, it’s clear 

that the pressures of running a business contribute 

towards mental health problems. From those initial 

findings, we have developed this new podcast 

series with the aim of boosting business knowledge 

and practices, with the aim of taking pressures off 

installer companies. 

Navigating daily challenges 

Working with Anna Scothern, Chief Executive 

of NHIC, as host, we have identified key areas 

in which installers may need extra business 

support. There are many installers who are 

experts in the latest door and window products 

and developments, but who sometimes struggle 

with certain aspects of running a business. After 

all, we can’t all be experts in everything, and this 

is where the new podcasts might help. 

The series is divided into clearly defined topics: 

collaboration, sales and marketing (in association 

with HIES Consumer Code), grants and incentives 

(in association with HIES), legal, financial 

management, and operations. Each podcast brings 

in industry experts who discuss issues that affect all 

businesses, and we would encourage all installers to 

have a listen and hopefully get some useful advice. 

Running a business can be stressful, and at a time 

when the economic situation is still challenging, we 

hope that this series will provide useful tips and 

advice to reduce some of that pressure and give 

more confidence to business owners. 

Gaining knowledge, simplifying processes 

For example, managing cash flow is such an 

important part of managing any business. Payments 

can be unpredictable, the cost of materials and 

therefore products have gone up, so it can be hard 

to stay on top of financial issues. Budgeting, pricing, 

and planning are key points that are discussed in 

that podcast. 

Legal issues are also something that installers must 

deal with in their working lives. Staying on top of 

compliance, legal requirements and regulations is 

key to avoiding serious problems further down the 

line, so the legal podcast is going to be invaluable. 

We also do not overlook the importance of the 

supply chain relationships and networking in our 

Collaboration podcast, or how to best employ sales 

and marketing strategies and tactics to help with 

lead generation, brand building, buying effectively 

and how best to forward plan. This information will 

be in the Sales and Marketing episode. 

This is a series of useful advice which I would 

urge anyone in the industry to listen to. Just a 

short period of time invested in accessing the 

podcasts could bring a variety of benefits. 

At DGCOS we are able to provide support and help 

via our podcast series and our installer benefits 

package. Building a stronger, better industry, and 

minimising the risk of mental health problems 

are inter-related, and I believe that these are 

important issues that we need to shine a light on 

and help where we can. 

I would like to thank Anna and all my industry 

colleagues and other speakers who have 

recognised the value of providing this level of 

support. I think it demonstrates that there is a 

gap in the market for specific business advice. I 

am excited to hear what listeners think! 

The series is due to launch in Spring 2024. 

Contact DGCOS: 

installers.dgcos.org.uk 

info@dgcos.org.uk 

Faisal Hussain 


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Article Loft Ladders 

STEP-UP TO MORE SALES 

Colin Wells, Head of Technical at Keylite Roof Windows, looks at how installers working on 

home improvement projects can easily upsell by offering a range of compliant loft ladders, 

taking insulation, U-values and industry standards into account. 

From family heirlooms, furniture and clothing 

to festive decorations – people look to their 

loft to store some of their most important 

possessions. However, many rarely venture 

into their attic space due to difficulty in access. 

That’s why loft ladders are the perfect solution 

for making sure homeowners can keep storage 

safe and within reach, while keeping other rooms 

clutter-free. 

Insulation and U-values are key 

Given the recent spike in gas and electricity 

rates, homeowners are increasingly and actively 

prioritising the importance of well-insulated 

products in all home renovation projects. In fact, 

the integration of advanced insulation materials 

and attention to sealing gaps has become 

standard practice. 

What some builders may not be aware of however, 

is that the installation of an insulated loft hatch 

and ladder is equally as important as the rest of 

the loft. The colder air in an insulated loft can lead 

to draughts through any gaps – most often found 

around inadequately insulated loft hatches. 

Loft ladders with high insulation can also prevent 

heat loss and make sure the right areas in a 

house are kept warm. For installers focused on 

optimising energy efficiency, understanding the 

capabilities of thermal insulation on loft ladders 

is paramount. 

The U-value, a measure of heat transfer through 

the ladder hatch door, is a key metric. Installers 

should prioritise loft ladders with a U-value of 1.1 

W/m 2 K or less to ensure minimal heat loss. 

Top tip: Beware of loft ladders claiming high 

insulation without providing a U-value. You 

can even verify the source of the value for 

added credibility. 

The installation of an insulated loft hatch and ladder 

is equally as important as the rest of the loft 

An airtight seal around the hatch ensures that 

warm air is conserved within the living spaces. 

Opting for loft ladders accredited with a Class 4 

rating – the highest standard for air permeability 

– gives builders a guarantee that they are 

installing a tightly sealed hatch door, addressing 

yet another crucial aspect of energy efficiency. 

Meeting the standards 

Most installers will already be well-versed 

in industry standards, and compliance with 

European Standard EN 14975 is a must. This 

standard outlines specifications and testing 

procedures for all types of loft ladders, such as 

sliding, concertina, and folding models. 

EN 14975 is not just a box to tick; the standard 

ensures that loft ladders maintain minimum 

standards of quality and safety, including the 

ability to support a minimum load of 150kg, and 

means builders can trust that their installations 

are in line with industry benchmarks. 

However, not all loft ladders adhere to the same 

standards and compliance for these products 

is not actually legally mandated. Despite this, 

many specifiers will stipulate that loft ladders 

should adhere to BS EN 14975, and to meet 

the expectations of clients, installers should 

fit loft ladders that meet or exceed each of the 

aforementioned standards. 

A compliant and easy-to-install solution 

Builders, architects, construction professionals 

and homeowners recognise now more than ever 

the pivotal role that thermal efficiency plays in 

the overall design and construction of homes. 

Proper insulation not only helps in conserving 

energy, but also contributes to substantial cost 

savings on heating bills. 

Keylite, with its commitment to thermal 

insulation, airtightness and compliance with 

industry standards, works with installers aiming 

to create loft spaces that not only meet current 

demands but also withstand the test of time. 

What’s more, Keylite’s loft ladders have been 

specially designed for ease of fitting; allowing 

builders to streamline their processes and install 

efficiently without compromising on quality. The 

brand’s infamous pre-installed Flick-Fit brackets 

allow installation from below the loft, and its 

unique detachable ladder enables one-person 

installation. 

Keylite’s range of loft ladders have been designed 

for fast and simple installation, to improve 

efficiencies around heat loss and even to protect 

in case of fire. For more information, visit: www. 

keyliteroofwindows.com/products/loft-ladders 

Contact Keylite: 

01283 200 158 

www.keyliteroofwindows.com 


Aluminium Shopfronts, Commercial Doors, 

Curtain-Walling, Windows, Glazed Roofing 

We have all the sections you need! 

We supply a vast range of sections for the fabrication of shopfronts, commercial doors, 

curtain walling, windows, and glazed roofs. Most sections are stocked in mill finish and 

white powder coated. In addition, with our in-house powder coating facility and transport fleet, 

we typically deliver with a 5 working day lead time. 

For more information visit www.kestrelaluminium.co.uk or call 0121 333 3575. 

CELEBRATING 

1989-2024

Article Material Costs 

KEEPING PRICES CONSISTENT 

Sales Director at Northern Building Plastics, Stephen Jones, highlights the industry need to 

address inconsistent pricing, and explains why NBP adopts a transparent approach. 

Frustration over inconsistent pricing practices 

among the building trade has reached a new 

peak, with unpredictability from suppliers 

sometimes being the determining factor on whether 

a project is profitable. Northern Building Plastics 

(NBP) has taken a bold step to address this 

challenge directly, with a commitment to consistent 

pricing across all four of its Super Depots, located 

in Birtley, Hinckley, Bolton and Leeds. 

“We understand the frustration and the 

unnecessary delays caused by fluctuating prices 

in our industry, and that is the driving force 

behind our guaranteed standard of transparency 

and consistency across all Northern Building 

Plastics depots,” explains Stephen Jones, Sales 

Director at NBP. 

He continues: “We know that if customers 

purchase products at a higher price than what 

was initially quoted or previously supplied, it has 

a massive impact on their profit. 

“Fluctuation in material costs can be the 

difference between making money and 

losing money on a job. By offering consistent 

competitive prices across all our Super Depots, 

we are providing our customers with peace of 

mind, and they know exactly what to expect when 

purchasing from any of our depots.” 

In a market where supplier product prices can vary 

from site to site, hour to hour, and staff member to 

staff member, NBP’s commitment to a consistent 

pricing structure underscores its dedication to not 

just serving but also modernising the construction 

supply landscape. “Competitive price consistency 

means you don’t need to discount heavily, which is 

why you won’t see knee-jerk flash sales from NBP,” 

Steve adds. 

NBP’s initiative to standardise prices across its 

network of depots is more than just a strategic 

move; it’s a testament to the company’s 

commitment to fairness and customer 

satisfaction. By ensuring consistent pricing, NBP 

“If customers purchase products at 

Stephen Jones 

a higher price than they were initially 

quoted, it has a massive impact on their profit” 

is not only simplifying the buying process but also 

fostering a relationship of trust with its clientele. 

Steve explains: “We’ve been building competitive 

price lists for different customer types like general 

builders, joiners, and window installers into our 

system to offer bespoke pricing packages. 

“So, if you walk into NBP and tell me that you’re 

a joiner or a window installer for example, then 

we will tailor a pricing package to your account 

in seconds – that way customers are getting 

competitive pricing on the ranges that are 

important to their specific trade,” he concludes. 

Through the integration of competitive price lists 

tailored to different customer segments, NBP 

is not only alleviating customers’ frustrations, 

but also pushing for a more transparent and 

equitable construction supply chain, enhancing 

the purchasing process and solidifying NBP’s 

commitment to integrity and unity with its 

customer base. Such an approach not only 

benefits trade customers by saving time, but also 

propels NBP forward as a leader in promoting 

transparency in the construction supply chain. 

NBP’s efforts to address and rectify the 

issue of inconsistent pricing is just another 

layer of its overarching goal to maintain a 

more straightforward, trustful, and efficient 

procurement process. With £1 million of building 

products in stock at each Super Depot, plus a 

delivery fleet of 65 vehicles, including specially 

extended vehicles that can transport up to six 

metre lengths. 

NBP customers can order online any time up to 

10pm or from any depot during working hours 

via phone, email and WhatsApp for free next day 

delivery direct-to-site. 

For more information about NBP, its industry 

initiatives and extensive product range, make 

contact via the details below. 

Contact Northern Building Plastics: 

0113 277 8600. 

www.nbp.co.uk 


Updates 

EXCEEDING EXPECTATIONS WITH NEW FORTEX NATURA 

New from Freefoam Building Products, Fortex Natura cladding is manufactured 

using cutting-edge digital printing technology, so it’s ‘virtually indistinguishable’ 

from natural wood. 

“It has the look and feel of quality planed timber,” says Colin St John, Freefoam’s 

Commercial Director. “But unlike natural wood, it doesn’t fade, and is guaranteed to look 

as good in ten years as it does the day it’s installed. The development of this unique 

cladding product has taken a significant investment of time and equipment, but the 

results are beyond our expectations.” 

Colin adds: “The feedback from our stockist and Registered Installer customers so far 

has been incredibly positive, describing it as ‘just beautiful’ – and a market-disrupting 

product.” 

There are six wood finishes available in the Fortex Natura range: Aged Padauk, 

Barnwood Oak, Grey Cedar, Greyed Oak, Malted Oak, and Siberian Larch. Each features a 

non-repeating pattern from expertly edited photographs of real timber. This is printed onto 

Freefoam’s foam PVC cladding boards using a special ink for external use, and a lacquer 

topcoat for extreme durability. 

A complete set of aluminium finishing trims is available in colours that perfectly 

complement the six cladding options, all RAL number referenced for accurate matching to 

windows, doors and roofline. 

The premium V-groove cladding can be installed horizontally, vertically, or diagonally. 

Low maintenance, it’s also easy to store, fit and handle, and is 100% recyclable. 

Fortex Natura is supported with a brochure, display boards and hand samples. Call 

Freefoam on 0800 002 9903 to find out more. freefoam.com/professional 

SHEERLINE HELPS D&I WINDOWS 'GROW SUSTAINABLY' 

D & I Windows has been announced as one of the latest companies to add Sheerline’s 

premium aluminium range to its product offering. 

The Barnsley-based fabricator and manufacturer pivoted from UPVC to aluminium because of rising 

costs and increased competition post-pandemic. Since deciding to fabricate Sheerline’s versatile 

whole-house aluminium systems, D & I has gone from strength to strength, even launching a new 

company called Radius Aluminium, which is dedicated to supporting trade customers. 

The launch of the new trade business comes after a busy period, which has seen the company grow 

and enabled business owners and Directors, David Saxon and Ian Haddock, to achieve their goal of 

creating a sustainable long-term business. www.sheerline.com 

JACK ALUMINIUM SYSTEMS INTRODUCES PIVOT DOOR 

Jack Aluminium Systems has introduced a pivot door to its ID30 range of internal glazing systems. 

Available as both a single and double pivot door, the new addition to the range offers the same high specification as 

its hinged and sliding door options, with the same ‘sleek and streamlined’ finish – perfectly aligned with contemporary 

interiors. Rotating on a vertical axis, the pivot door delivers a seamless opening that can be swung both inwards and 

outwards offering the ultimate flexibility. The pivot doors also do not require a frame, unlike alternative door types, due to the 

weight being supported by the pivot, resulting in ‘a sleek system without any extra bulk’. 

Andy Short, Jack Aluminium Systems Managing Director, said: “Whether it’s large domestic renovations, separating home 

living spaces, or partitioning studios, working spaces and entrances in offices and commercial spaces, we wanted to make 

sure that we continue to deliver versatility to our customers.” www.jackaluminium.com 


THERMO 

vflex 

1.2 SASH WINDOWS 

Roseview Windows are the first and only manufacturer to offer uPVC sash windows with 

a 1.2 W/m 2 K u-value, without requiring specialist glass such as triple or vacuum glazing. 

In partnership with REHAU and using patented technology, ThermoVFlex is a profile 

enhancement that costs much less than triple glazing and vacuum glass, is more 

versatile than either, and doesn’t change the appearance of the window in any way. 

ThermoVFlex is now available to order on Heritage and Ultimate Rose sash windows. 

Authentic style. Modern performance. Another industry first from Roseview. 

40 

UNRIVALLED 

INNOVATION 

MULTI 

AWARD-WINNING 

40+ YEARS 

OF EXPERTISE 

FULL MARKETING 

SUPPORT 

TECHNICAL 

ASSISTANCE 

01234 712657 

trade@roseview.co.uk 

www.roseview.co.uk

Work Trousers 

WHO WEARS THE TROUSERS? 

Peter Dumigan, MD of the Hultafors Group UK, which owns the Snickers Workwear 

brand, looks back at the evolution and purpose of the trouser, from warriors on horseback 

centuries ago, to protecting your knees on the job site today... 

It is said that the origins of trousers as a 

functional, practical, garment can be traced 

back to the warrior equestrian societies of 

Eastern Europe and Asia Minor, as far back as 

the sixth century BC. The Scythian and Persian 

peoples developed trousers as a practical 

alternative to wearing robes on horseback. 

Trouser-type garments took many forms over the 

next 2,000 years and it was only into the early 

19th Century that ankle-length trousers – until 

then worn mostly by the lower working classes 

became more widely accepted as the garment 

of choice throughout society. The evolutionary 

process of trouser design and development 

was one in which garments were tailored to the 

practical needs of their wearers. 

Levi Strauss’s work trouser for miners 

It was further driven by the impact of the 

industrial revolution and the need for clothing that 

was specifically suited to the workplace. Probably 

the most significant clothing development in the 

19th Century was Levi Strauss’s invention of the 

canvas work trouser for miners in 1853. It was 

not until 1873 that further innovation was seen 

with Strauss’ introduction of blue denim trousers, 

later incorporating metal rivets for greater 

garment durability and longevity. 

Despite innovations such as the zipper-fly, the bib ‘n’ 

brace and the boilersuit, the workplace had to wait 

over 100 years for the next stage in trouser evolution. 

It was the invention by Matti Viio – a Swedish 

electrician – of the holster trousers with 

kneepads that heralded the Snickers Workwear 

brand and the era of purpose-designed working 

clothes for modern-day professional tradesmen 

and women. 

Since 1975, Snickers Workwear has been 

inventing and reinventing work trousers with 

kneepads, each with a combination of marketleading 

design technology, hi-tech fabric 

innovations for comfort and functionality and 

more recently, a sharp focus on sustainability. 

Snickers Workwear now has a range of over 90 

styles of trousers with eight different types of 

kneepad in the patented KneeGuard systems, 

for individual worker needs in a variety of 

working environments. From professional trades 

in building and construction, to engineering 

and maintenance, logistics and warehousing, 

heavy and light industries as well as hazardous 

workplaces, Snickers Workwear has a pair of 

trousers to suit and kneepads for protection. 

World first 

In what is probably the most ground-breaking 

work trouser innovation, the brand has now 

launched the world’s first built-in, certified 

kneepads which are completely integrated into 

a pair of Snickers Workwear’s premium stretch 

work trousers – the unique AllroundWork, 

stretch trousers with Capsulized kneepads 

and holster pockets. The result of an intensive 

research and development process that has 

spanned the last three years, they deliver lowprofile, 

comfortable impact protection – tested, 

performance validated and certified to exacting 

international standards. These new work trousers 

combine cutting-edge sportswear technology 

with well-established workwear know-how, to 

suit craftspeople who are constantly on the move 

and want the comfort, flexibility and durability of 

welded-into-place, certified knee protection. 

Building Capsulized kneepads 

Designed and engineered in partnership with YBC, 

the Capsulized kneepad components comfortably 

deliver effective penetration protection and 

impact absorbtion for the wearer. 

A durable Cordura stretch covering provides 

external fabric durability. It integrates with the first 

performance layer of high-density foam which 

delivers maximum protection. This combines 

further with a shield of Ortholite comfort foam 

technology that’s highly shock-absorbent. 

Comfort and protection is further enhanced by 

a foam comfort layer for pressure release when 

kneeling. Finally, there’s an inner polyester fabric 

which seals the outer protection layers onto the 

trouser leg and provides a comfortable surface 

between the wearer’s knee and the kneepad itself. 

Protective layers 

It’s effectively a Capsulized layer cake with 

protective layers that work with each other to 

dissipate the energy created by the impact of 

working on your knees, or accidental bumps in 

and around the workplace. 

It’s widely accepted that the long-term effects of 

knee injuries and the impact of working on your 

knees can cause of a lifetime of discomfort and 

restricted movement. Yet history has shown that 

properly designed trousers have an important 

part to play in delivering comfort, efficiency and 

wellbeing in physical activities. 

The design technology in work trousers has 

developed considerably since Strauss’ first 

purpose-built workwear for miners, but Snickers 

Workwear’s latest innovation takes trouser design 

and development process to a new level. 

Contact Snickers Workwear: 

01484 854788 

www.snickersworkwear.co.uk 



FORMULA 

HIGH PERFORMANCE MARKETING 

PURPOSE.PLAN.EXECUTE 

THE CONSTRUCTION INDUSTRY MARKETING MACHINE 

CONTACT PURPLEX TODAY ON 

020 3137 9319 | grow@purplexmarketing.com 

www.purplexmarketing.com 

#FORMULAP

Updates 

For further vehicles, tools & workwear updates visit www.total-installer.co.uk 

CALLS FOR TOOL THIEVES TO FACE STRICTER PUNISHMENT 

The motoring team at Lease Van are calling for tool thieves to face stricter 

punishment in hopes of reducing the number of incidents in the UK. 

Under the Theft Act 1968, a maximum sentence of seven years can be 

given to someone found guilty of breaking into a van. If the amount stolen 

totals under £200, the maximum sentence they can face is six months. 

However, the problem many van owners face is not all criminals are 

caught and convicted, meaning they can be left thousands of pounds out of 

pocket. Tradespeople also face the chance of uncaught thieves returning and 

stealing the newly replaced equipment. 

Tim Alcock, motoring expert at Lease Van, said: “A van is like a second 

home to tradespeople and having it broken into is a devastating experience 

as it severely restricts their work routine. What’s shocking is that if a 

criminal steals under £200 worth of tools, the maximum sentence they can 

receive is six months. This is only the maximum, so in a lot of cases this 

sentence won’t even be applied. Of course what makes the situation worse 

is that not all criminals are caught which may reinforce the fear that they’ll 

return and steal again. While van alarms, CCTV and padlocks can help deter 

thugs from stealing the tools, it can’t guarantee that the equipment won’t 

be stolen. Tool thefts have been on the rise in recent years, meaning the 

problem isn’t going away anytime soon. We believe increasing the maximum 

sentence will make people think twice before breaking into someone’s van 

and stealing their hard-earned resources.” leasecar.uk/van-leasing 

SPARES 'HELP HARD WORKING TOOLS LAST LONGER' 

Knipex offers spare parts for many of its tools with interchangeable components, so you can 

maintain your tools’ performance without incurring the cost of complete replacements. 

Renewing certain parts of the tools like blades and push buttons when they wear out is economical, 

environmentally conscious and easy. 

For example, the Knipex self-adjusting insulation stripper is designed to strip wires ranging from 

solid and multicore to finely stranded conductors. It works well with standard insulation materials 

and can handle flat ribbon conductors up to 10 mm in width. Its sharp blade, made of oil-hardened 

special tool steel, cuts cleanly through insulation without damaging the wires beneath, a critical 

factor for maintaining both safety and functionality. www.knipex.com 

'NIMBLE' MULTITOOL IS 'MASTER OF ADAPTABILITY' 

Hikoki says its CV18DA multitool is ‘a great addition to any toolkit’, thanks to its 

‘precision and performance’. The CV18DA multitool, which features a new and improved 

tool-less blade change feature, marries brushless motor technology with a design that 

Hikoki says is ‘both nimble and robust’. 

The Hikoki CV18DA multitool is ‘a master of adaptability’, accepting both Starlock and OIS 

blades with a quick and easy tool-free blade exchange system. This swift swap capability also 

allows you to transition between accessories ‘with ease’. The multitool’s lightweight build and 

ergonomic grip means you can navigate the tightest corners or stubborn jobs without sacrificing 

comfort or control. www.hikoki-powertools.co.uk 

WOMEN'S JACKETS BRING STYLE ON-SITE THIS SPRING 

‘Say goodbye to dreary days putting a dampener on your style’, says Carhartt. The clothing supplier’s 

latest jacket line-up, designed especially for women, promises to blend ‘comfort, flexibility and style 

as you tackle any job’. 

The Carhartt Rain Defender loose fit, lightweight packable women’s anorak is designed for those on the 

move, featuring a loose fit cut, allowing for comfortable layering over your favourite sweatshirts and hoodies. 

When you need something a little warmer, the relaxed fit lightweight insulated jacket, available in black 

or blackberry, combines the toughness of Cordura fabric reinforcement with the comfort of poly wadding 

insulation which offers essential warmth without the bulk, ‘perfect for staying active on cooler days’, says 

Carhartt. www.carhartt.com 



E LIPSE 

Trickle vents may be necessary, but visible vents can compromise the heritage 

aesthetic of sash windows. 

Eclipse is a new way of including trickle vents on uPVC sash windows, replacing the 

external vent hood with a full width, two-part, foil-matched head section. 

Because when it comes to traditional windows, there’s no place for compromise. 

Eclipse Lorem ipsum is now available to order as an optional addition on Heritage and Ultimate 

Rose sash windows, only from Roseview Windows. 

#traditionredefined 

01234 712657 

trade@roseview.co.uk 

www.roseview.co.uk

Updates 

For further vehicles, tools & workwear updates visit www.total-installer.co.uk 

LIGHTWEIGHT MID-LAYERS PERFECT FOR SPRING TIME 

Snickers Workwear’s new range of lightweight mid-layers are crafted for full 

flexibility on site and optimal comfort. 

Built for active work, they can be worn as an outer layer when it’s warmer or a midlayer 

when it’s a bit cooler. 

Snickers says they’re full of ‘handy technical features and innovative fabrics to tame 

the wind’, plus ‘brand new energising colours to brighten your spring-time workday’. 

Choose from new ‘street-smart’ styles such as the Windblocker Half-zip Hoodie or the 

Lightweight Flexiwork Mid-layer Jacket. There’s also a new Windproof Soft-Shell Jacket for 

women. Whatever Snickers Workwear mid-layer you choose, Snickers says you can be 

sure that they all have body-mapping designs for ‘a great fit, outstanding functionality 

and long-lasting comfort – all day, every day’. www.snickersworkwear.co.uk 

MKM PARTNERS WITH HGVC TO TRAIN 54 DRIVERS 

HGV driver training specialist, HGVC, has been appointed by builders’ merchant, MKM Building 

Supplies, to train 54 drivers under the Government’s Skills Bootcamps in HGV Driving. 

Under the contract, HGVC is delivering funded courses, with the Department for Education (DfE) 

providing a 70% contribution towards the cost of training, with MKM covering the remainder. 

MKM Building Supplies is the UK’s largest independent builders’ merchants and is continuing to expand 

across the UK, reporting a 13% increase in annual revenue last year. The business wanted to upskill 

existing members of staff to meet growing customer demand and support continued business growth. 

HGVC was able to immediately onboard and book drivers for every element of licence acquisition, make 

use of government funding and offer training in locations across the UK. www.hgvc.co.uk 

NEW QUIET SERIES AIR COMPRESSOR 

Makita has added a new air compressor to its Quiet Series range. 

Designed for use across a range of applications to enable efficient and consistent operation 

of tools, the new, compact MAC210Q is the latest air compressor to be launched by the tool 

manufacturer, and it is available in 110V or 240V options. 

Makita says the new one-HP, two-gallon, oil-free electric MAC210Q including case and base, 

‘carries all the Makita hallmarks that users rely on’ – faster recovery time, lower noise, longer tool 

life, and consistent performance. 

With a noise level of just 60dB(A) and weighing just 44lbs, the MAC210Q is perfectly suited to 

indoor use and easy to transport around site. www.makitauk.com 

NEW RANGE OF BOSS ADVANCED GUARD RAILS 

UK manufacturer of ladders and access towers, WernerCo, has designed a new BoSS Camlock Advanced 

Guard Rails (AGR) frame to be used with the brand’s AGR towers. 

The AGR frame has been especially designed to give contractors complete ease-of-use. The frame is entirely 

foldable, meaning it can be easily stored and transported, affording users ultimate convenience, and taking up 

minimum space when in storage or transit. Manufactured in premium quality aluminium, the AGR frame delivers 

users complete peace of mind as a durable, hard-wearing solution suitable for use in a variety of applications. 

Carolina Marino, UK Product Manager for BoSS, said: “Launching a new AGR frame is an important step 

forward for BoSS and further bolsters the enviable safety credentials of our complete working at height offering.” 

www.bossaccesstowers.com/uk 



OUTSTANDING COMPOSITE DOORS 

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• Comes with chrome handle, letter 

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www.garrardwindows.co.uk

March 2024

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