DM Jan-Feb 2024

Dm CONTENTS
C O N T E N T S
JANUARY/FEBRUARY
10
12
16
18
20
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OPINION: INDUSTRY TRENDS……….......................................................………….6
Nigel Dews, Managing Director, Restore Records Management, shares his thoughts on the
nine key trends he sees emerging in the sector in 2024
MANAGEMENT: DOCUMENT FRAUD…...................................................…………8
Nicos Verkiardes, founder and CEO of Attestiv, examines the growth in document fraud
and explains how AI is being used by both sides in the fight for document security
MARKET FOCUS: HEALTHCARE……….......................................................………10
Technical and semantic standardisation is crucial to the optimisation of digital patient
records, argues Manfred Traeger of IRIS, a Canon company
STRATEGY: GOING PAPERLESS……...............................................................…….12
While digital is increasingly the first choice for cost savings, people retain a cultural
attachment to paper, argues Jason Field, Integration Director at Document Logistix
COMPANY UPDATE: ELO DIGITAL OFFICE……...................................................…14
Pierre Himmelmann, VP Channel International & Strategic Operations, ELO, explains what
makes ELO the ideal business partner
RESEARCH: AI STRATEGIES…….....................................................................……16
84% of businesses plan to increase AI investment in the coming year, but differing views on
AI may affect workplace adoption, according to new research from Quocirca
MANAGEMENT: AUTOMATION…………....................................................……..18
Grace Schneider of Storetec describes some of the ways in which automation and AI can
enhance document management processes
CASE STUDY: SAILPOST……….......................................................................……20
Italian postal operator Sailpost is relying on PFU (EMEA) solutions to assist with a reliable
and accurate returns digitisation process
RESEARCH: PAPER USAGE……...................................................................………22
New research findings from Hyland sees UK workers heavily critical of their employers' overreliance
on paper-based systems and processes
MARKET FOCUS: PUBLIC SECTOR………......................................................……..24
Luigi Bertino, Product Marketing Manager at Canon, explains how the company's
imageFORMULA scanners can help navigate public sector challenges
TECHNOLOGY: CONTENT SENTIENCE……...................................................……..26
Deep-learning expert Dr John Bates of SER asserts that the technology is already close to
taking over the chore of reading documents, handling emails and more
COMPANY UPDATE: FILESTREAM………....................................................………28
Charles Hooker of Filestream shares an update on the company's recent successes,
including another high profile win at the DM Awards 2023
APPLICATION FOCUS: PROCUREMENT…..................................................………..30
Michelle Kermath, Head of Consultancy & Technical - ECM at Crown Records Management,
breaks down the top five reasons to digitise the procurement process
STRATEGY: DATA MANAGEMENT…….........................................................……..32
Marco Pozzoni, EMEA Storage Sales Director at Lenovo, examines how data management
is enabling organisations to reap the benefits of AI
4 @DMMagAndAwards January/February 2024 www.document-manager.com