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ELO Business Partnership Shape the Digital Future with Us rive digitalisation forward with us: More than 1 million Dsatisfied users worldwide already benefit from ELO solutions. We help you to acquire customers and generate new revenue streams. As an ELO Business Partner, you get advice from a personal consultant and have access to a team of experts who can answer your questions about enterprise content management. Additional benefits: Tailored offers thanks to flexible licensing models Active project support Impressive presentation environment Comprehensive training offering Knowledge-sharing platform Interested? Contact us at www.elo.com/partnership www.elo.com
Dm COMMENT Editor: Dave Tyler david.tyler@btc.co.uk Sub Editor: Mark Lyward mark.lyward@btc.co.uk Our first DM of 2024 carries on to some Publishing Director: John Jageurs extent where the last issue of 2023 left john.jageurs@btc.co.uk Sales Manager: off - with much heated discussion Abby Penn around the topic of AI and how it is likely to abby.penn@btc.co.uk Lead Designer influence information management. We look Ian Collis at new research findings from Quocirca that ian.collis@btc.co.uk Circulation/Subscriptions: suggests a difference in perception of AI Christina Willis depending on whether you are an IT decision christina.willis@btc.co.uk Managing Director: maker looking to deploy the technology, or a John Jageurs knowledge worker expected to use it. It appears that knowledge john.jageurs@btc.co.uk workers are far more concerned about the potential risk of losing Published by: Barrow & their jobs, as well as 'losing control over decision making'. It is hard to Thompkins Connexion Ltd 35 Station Square, argue with any of those concerns at present, and it will be up to Petts Wood vendors to reassure potential users. Kent BR5 1LZ Tel: 01689 616000 Elsewhere in this issue we examine document fraud, and here again Fax: 01689 826622 AI is front and centre - not just as a potential solution to fraud Subscriptions: problems, but also as a likely contributor to future issues. AI has UK: £35/year, £60/two years, £80/three years invaluable potential to streamline document processing, but it also Europe: £48/year, £85 two can be used to falsify paperwork and perpetrate fraud. The best way years, £127 three years. ROW:£62/year, £115/two to combat AI-generated fraud is with better AI tools embedded in years, £168/three years document processing to identify the fakes. Published 6 times a year. Single copies can be bought As Attestiv's Nicos Verkiardes says: "Like any emerging technology, for £8.50 (includes postage & AI can be harnessed for many applications, including criminal packaging). No part of this magazine may be reproduced activity. Using AI to falsify documents makes it harder to detect without prior consent, in writing, from the publisher. forgeries. Fortunately, AI technology can be used for digitisation and ©Copyright 2024 Barrow & authentication, detecting forged documents before they are Thompkins processed." Connexion Ltd There is little doubt that automation and AI technologies are Articles published reflect the revolutionising document management by reducing human errors, opinions of the authors and are not necessarily those of the enhancing efficiency, and ensuring compliance, as Storetec's Grace publisher or his employees. While every reasonable effort is made Schneider argues in her article on the subject: "… the integration of to ensure that the contents of AI amplifies the benefits (of automation) by providing intelligent articles, editorial and advertising are accurate no responsibility can classification, retention policy enforcement, compliance be accepted by the publisher for errors, misrepresentations or any management, structured data extraction, data quality enhancement, resulting effects and predictive insights." It is in these step-change improvements to the quality of document automation processes that AI is likely to find its feet, at least initially. To most of the concerned users quoted in the Quocirca research, such enhancements might be almost invisible in terms of how they work on a day-to-day basis, despite having huge impact on the effectiveness of the systems they are using. And eventually, in much the same way that our phones have simply got smarter over time to the point where we barely consider how much they can actually do, and how much we rely on them, it is likely that AI will simply be there in the background, powering the vast majority of the processes we are only beginning to think of as 'automatable' at the moment. Dave Tyler Editor david.tyler@btc.co.uk www.document-manager.com January/February 2024 @DMMagAndAwards 3
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