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CompTIA A+ Certification All-in-One Exam Guide

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device receives power, the outlet is good.

• If the outlet is good, connect the laptop to the wall outlet and try to

power on. If no LEDs light up, you may have a bad AC adapter. Swap

it out with a known good power adapter.

• A faulty peripheral device might keep the laptop from powering up.

Remove any peripherals such as USB, FireWire, or Thunderbolt

devices.

Poor Performance

• The most common reason for slow performance is that running

applications and processes are consuming high resources. All operating

systems have a way to check this—such as the Task Manager in

Windows or Activity Monitor in macOS—and look into problems with

any you find. They may need to be closed or stopped, you may need to

reboot, or the application may need an update.

• Extreme performance issues may lead to a frozen system. If they don’t

resolve on their own and you can’t interact with the device, you may

need to perform a hard reboot (which may result in the loss of any

unsaved work). Usually, holding down the power button for 10

seconds is sufficient, though you may need to check the

manufacturer’s resources for the proper procedure. If the battery is

removable, you may be able to reboot the device by pulling the battery

out and replacing it.

NOTE Be aware, especially when working with hybrid devices, that you

might find official or third-party resources discussing hard and soft resets.

These are not the same as hard and soft reboots, so you should pay careful

attention to the instructions and make sure you’re performing the correct

procedure. See Chapter 25 for more on hard and soft resets.

Battery Issues

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