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CompTIA A+ Certification All-in-One Exam Guide

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5. D. Focus on the customer and don’t use her things.

6. C. In this circumstance, asking for a temporary password is the right

answer. Make sure the user changes her password back before you

leave the site.

7. A. A simple follow-up builds goodwill and trust. This is a very

important step to take after completing a job.

8. C. An antistatic wrist strap keeps you at the same electrical potential

as the computer.

9. A. You should establish a theory of probable cause once you have

ascertained the problem and backed up data.

10. C. At the end of a repair you should always document your findings.

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