H&F Cost of Living Booklet 2023

Winter 2023-24 

Help with the 

cost-of-living crisis 

Need help? Struggling to manage? 

Find out about the support and 

advice available to you 

A stronger, safer, kinder borough

Cost-of-living help 

Contents 

We are here to help you 3 

Someone you can talk to 4 

Winter support 5 

Help with food and supplies 6 

Grants and funds 7 

Help with money worries 8 

Resolving debt problems 9 

Money-saving tips 10 

Taking control 11 

Help with travel 12 

Disability benefits 13 

Help with energy costs 14 

Help with housing 16 

Help with homelessness 17 

Other help on offer 18 

Mental health support 20 

Community wellbeing 21 

Local partners who can help 22 

If you would like any of this information in large print, 

braille or a different language, call 0800 917 6994 

or email costoflivingteam@lbhf.gov.uk


We are here 

to help you 

As a compassionate council, a key priority 

is helping everyone in our borough 

through the cost-of-living crisis 

We know how worried residents are 

about food and fuel bills, keeping 

warm and the rising cost of owning 

and renting a home. 

The council has come together 

with community groups, residents 

and organisations to offer lots of 

support for residents and businesses 

this winter. 

This includes hardship crisis 

payments, fuel vouchers, funding 

for warm meals and food banks, 

free school breakfasts and free 

home care, support for businesses, 

advice stalls in shopping areas, 

money management classes and 

much more. 

Our Cost-of-Living team is 

available to help everyone get the 

support they need. Call them for 

free on 0800 917 6994 or email 

costoflivingteam@lbhf.gov.uk. 

This booklet is packed full of 

details about the help on offer, 

including many new resources. 

It is also available in more than 

100 languages. 

I hope you find it useful. 

Best wishes 

Cllr Rebecca Harvey 

H&F Cabinet Member for Social 

Inclusion and Community Safety 

3


Someone you 

can talk to 

H&F has a dedicated Cost-of-Living team 

to help you through this difficult time 

They will talk to you about 

your money worries, and give 

help and advice on: 

• Council tax 

• Rent and discretionary 

housing payments 

• H&F’s Crisis Prevention Fund and 

other available financial support 

• Free school meals 

• Clothing grants 

• Winter Ready Homes grants 

and other energy support 

• Fuel bank vouchers 

• Signposting to budgeting advice. 

If you are struggling to heat your 

home or buy food, we can connect 

you to local organisations and 

services within the council that 

can help. 

If you are a Disabled person, you 

may be eligible for a grant to adapt 

your home to improve accessibility. 

If you are a business, contact 

our 1-2-1 Business support team: 

lbhf.gov.uk/business-support. 

Help with benefits and grants 

If you are a council tenant and 

need advice on benefits, grants 

or budgeting, please call the 

H&F Welfare Benefits team 

on 020 8753 5566 or email: 

welfare.benefit@lbhf.gov.uk. 

Coming to you 

Look out for our pop-up stalls 

in community locations, estates 

and shopping areas across H&F, 

with information about benefits, 

debts, health and wellbeing. 

Call the Cost-of-Living team 

for details or visit our website: 

lbhf.gov.uk/costofliving. 

Call our Cost-of-Living team for 

free on 0800 917 6994. Lines are open 

8am-6pm, Monday to Friday 

Or email: costoflivingteam@lbhf.gov.uk 

4


Winter 

support 

Warm, friendly places to go 

H&F is helping your local 

organisations host free Warm 

Welcomes. These are warm spaces, 

open to everyone, where you can 

enjoy refreshments, socialise with 

neighbours and get involved in a 

mix of activities. 

For more details about the 

scheme, including participating 

venues, activities and opening 

hours, please visit our website: 

lbhf.gov.uk/warmwelcomes. 

Winter Ready Homes 

This year we have launched our 

Winter Ready Homes scheme. 

You could be eligible for free 

energy efficiency improvements, 

designed to help keep your home 

warmer and which could reduce 

your energy bills. These include 

LED lighting, radiator foils and 

draught-proofing. 

To find out more, visit our website 

or call our Cost-of-Living team for 

free on 0800 917 6994. 

Crisis Prevention Fund 

for 2023/24 

You may be able to claim up to £900 

from H&F’s Crisis Prevention Fund for 

basics like food, gas and electricity. 

The Fund is for one-off awards to 

help households that are in crisis 

meet day-to-day essential living 

costs and is designed to provide 

immediate financial support. 

Find out more about the scheme 

and what the payments can and 

can’t be used for on our website: 

lbhf.gov.uk/crisis-fund. 

5


Help with food 

and supplies 

Nobody should go hungry. Here are a few local 

organisations that can offer help with nutritious meals 

H&F Foodbank 

Open every week across four 

locations. Offers free food parcels 

to residents in need upon referral. 

020 7731 3693 

hammersmithfulham.foodbank. 

org.uk 

Dads House 

Based in Fulham, open every week. 

Offers free food to residents in 

need upon referral. 

07765 183504 

dadshouse.org.uk 

The Upper Room W12 

Offers free, hot meals every weekday 

between 3pm and 6pm to anyone 

in need, with toiletries, bedding and 

clothing also often supplied. 

020 8740 5688 

theupperroom.org.uk 

Nourish Hub 

Offers hot meals every weekday on 

a ‘pay as you can’ basis, plus free 

cookery classes and breakfasts. 

020 7967 1302 

nourishhub.org.uk 

Rose Vouchers 

Helps families with children under 

five, and pregnant women, buy 

fresh fruit and veg from North End 

Road & Shepherds Bush markets. 

Check your eligibility for the voucher 

scheme on the website or ask at 

children’s centres. 

alexandrarose.org.uk 

Barons Court Project 

Day centre for people on low 

income, or who are homeless 

and/or vulnerable to mental health 

issues. You can have something to 

eat, do your laundry, shower and 

enjoy wellness activities. 

020 7603 5232 

baronscourtproject.org 

Free sharing apps 

You can pick up free (or low cost) 

household items and unsold food 

from businesses via a number of 

good local sharing apps, including 

Olio and Too Good To Go. 

olioex.com 

toogoodtogo.co.uk 

For urgent help with food or if you’re feeling isolated 

or lonely, please call us for free on 0800 917 6994 

6


Grants 

and funds 

There are numerous grants, and free or 

low-interest loans available. Here are some 

that you may be eligible for 

Charitable grants 

If you need help to purchase white 

goods or other items, you may be 

able to apply to a charity. You can 

search for charities on websites 

Turn2Us and EntitledTo. Visit: 

turn2us.org.uk or entitledto.co.uk. 

Some charities give grants depending 

on where you live, your occupation, 

age or other criteria. 

Family Fund 

The Family Fund provides grants 

for essential items for low-income 

families raising a disabled or seriously 

ill child. Visit: familyfund.org.uk. 

Crisis Prevention Fund 

for 2023/24 

Grants are available from H&F’s 

Crisis Prevention Fund for residents 

struggling to pay their gas, electric 

and food bills. 

If you are in severe financial crisis 

and need immediate help, you may 

be able to claim up to £900. 

Visit lbhf.gov.uk/crisis-fund to see 

what is covered by the emergency 

crisis payments. 

DWP interest-free budgeting 

loans and advance payments 

If you receive benefits from the 

Department for Work and Pensions 

(DWP) you may be eligible for a 

budgeting loan or budgeting advance 

payment. This can go towards the 

cost of white goods, replacing a 

broken cooker, or staying in work. 

It is an interest-free loan and you 

only pay back what you borrow. Visit: 

gov.uk/budgeting-help-benefits. 

7


Help with 

money worries 

If you’re struggling with money, you can get 

free advice from the following organisations 

Crosslight 

Provides free debt advice, 

budgeting support and money 

management classes. 

020 7052 0318 or email: 

info@crosslightadvice.org 

Citizens Advice 

Hammersmith & Fulham 

Free debt advice. 

Debt line 020 3137 6295 

Nucleus Legal Advice Centre 

Free legal help for money, 

welfare, housing and job issues. 

020 7373 4005 

nucleus.org.uk 

StepChange 

Offers debt support and works 

with you through budget 

challenges and debt solutions. 

0800 138 1111 

stepchange.org.uk 

Money Helper 

A national organisation that 

provides free advice on debts 

and benefits. 

moneyhelper.org.uk 

CAP London Fulham Reach 

Debt Centre 

Free professional advice. 

0800 328 006 

capuk.org/i-want-help 

National Debtline 

A national organisation that 

provides free, impartial debt 

advice, factsheets and an 

online budgeting tool. 

Freephone 0808 808 4000 

nationaldebtline.org 

Tax Aid 

Free, independent tax advice 

for people on low incomes 

when things go wrong. 

0345 120 3779 

taxaid.org.uk 

Crisis Prevention Fund for 2023/24 

You may be able to claim up to 

£900 from H&F’s Crisis Prevention 

Fund for day-to-day essential costs. 

The Fund is for one-off awards to 

help households that are in crisis. 

lbhf.gov.uk/crisis-fund 

8


Resolving 

debt problems 

Struggling with credit, in debt, or worried 

about bailiffs? You are not alone. Help is available. 

Here are some of the ways you can resolve 

debt problems 

Debt Respite Scheme 

(or ‘Breathing Space’) 

Under this scheme, residents will 

be given legal protection from their 

creditors for 60 days, with most 

interest and penalty charges frozen, 

and bailiffs paused. During this time, 

you can focus on getting advice and 

support to manage your debts. 

Pro-rata payments 

If you are struggling with your debts, 

including credit cards, store cards 

and payday loans, you can get advice 

on agreeing a repayment plan with 

your creditors. This includes asking 

for lower monthly payments based 

on your disposable income. 

Debt relief orders 

A Debt Relief Order (DRO) is a 

solution to deal with personal debts 

that you cannot pay. You apply 

through an approved debt adviser 

and must meet certain eligibility 

criteria. A Debt Relief Order normally 

lasts 12 months. If approved, you 

stop making payments towards the 

debts and interest listed in the Order. 

Visit our “Help with money worries” 

webpage for help with debt and 

to access free debt advice. If you 

are a council tenant, you can 

call 020 8753 5566 for support 

if you need help, or email 

welfare.benefit@lbhf.gov.uk. 

Bankruptcy – get advice 

If the amount you owe is more 

than the value of your belongings 

and you cannot pay your debts, 

you can apply for bankruptcy. 

This is a serious decision that 

will affect things like your credit 

rating, pensions and life insurance. 

It could also severely affect your 

ability to run a business or borrow 

money in the future. Please seek 

independent advice. 

There is also helpful information 

on the Citizens Advice website on 

benefits, debt, housing and more: 

citizensadvice.org.uk. Or check 

out page 8 of this booklet for 

organisations providing free debt 

support and advice. 

9


Money-saving 

tips 

Get cheaper energy 

Need a cheaper energy tariff? 

Compare prices at uswitch.com, 

get help and assistance from Citizens 

Advice, or ask your current provider 

about social tariffs. 

uswitch.com 

citizensadvice.org.uk/energy 

Save on water bills 

If your household income is below 

£21,749 the WaterHelp scheme 

can provide a 50 per cent discount. 

Other schemes include WaterSure 

and Customer Assistance Funds if 

you get into debt. 

ccw.org.uk 

thameswater.co.uk/help 

Save mobile or broadband costs 

Struggling to afford your broadband 

or phone services? Most providers 

offer a wide range of ‘social tariffs’. 

ofcom.org.uk/social-tariffs 

NHS 

The NHS Low Income Scheme 

could help you pay for NHS 

prescriptions, dental treatment, 

eyesight tests, and more. 

www.nhsbsa.nhs.uk/nhs-lowincome-scheme 

Energy-saving tips 

You can save up to £60 a year if you 

draught-proof windows and doors, 

£43 a year if you don’t overfill the 

kettle, and £65 if you don’t put devices 

on standby. More helpful energy tips: 

energysavingtrust.org.uk 

Freecycle furniture 

Give and get stuff for free, recycle 

and reuse unwanted items and save 

useful things from landfill. 

uk.freecycle.org 

Hammersmith BID Privilege 

Card Scheme 

Get this to enjoy discounts from 

local shops and businesses. 

hammersmithbid.co.uk 

Money saving and price 

comparison websites 

Lots of tips and ideas on how to 

save money and get the best deals. 

moneysavingexpert.com 

H&F Business Support 

Help and advice for new and 

established businesses, 

specifically with finding and 

winning new customers. 

lbhf.gov.uk/business-support 

For more cost-of-living help, visit lbhf.gov.uk/costofliving 

or call us for free on 0800 917 6994 

10


Taking 

control 

H&F is offering new cost-of-living courses at the 

Macbeth Centre in Hammersmith. Our Multiply 

Programme will offer Money Matters, where 

residents can learn how to make informed choices 

about personal finances and budgeting 

You can also learn to feed yourself 

or your family for less in our 

Ready, Steady, Cook on a Budget 

course. H&F Adult Learning Service 

also offers a range of free and 

concessionary courses to support 

residents struggling with the 

cost-of-living crisis. 

Visit one of our three centres: 

The Macbeth Centre 

Macbeth Street, W6 9JJ 

Uxbridge Road Centre 

239a Uxbridge Road, W12 9DL 

Normand Croft Community Centre 

Lillie Road, SW6 7SR 

Visit hfals.ac.uk for details on how 

to enrol, or phone 020 8753 3600. 

We can also help with course fees. 

11


Help with 

travel 

Disability travel support 

If you are in receipt of certain 

Disability benefits you may 

automatically qualify for help with 

travel costs. To find out more visit: 

gov.uk/cost-of-living/disabled-orhealth-condition. 

Blue Badge 

Helps people with significant walking 

difficulties to park close to places 

they wish to visit. Email us at 

bluebadges@lbhf.gov.uk or call 

020 8753 6681. This line is open 

Monday to Friday, 9am to 5pm. 

Older person’s Freedom Pass 

Allows free travel across London 

and free local bus journeys nationally. 

Visit lbhf.gov.uk/freedom-passes or 

call 0300 330 1433. This line is open 

Monday to Sunday, 8am to 8pm. 

Disabled person’s 

Freedom Pass 

Disabled people can travel for free 

if they are eligible. Email us at 

freedompasses@lbhf.gov.uk or 

call 020 8753 6681. This line is open 

Monday to Friday, 9am to 5pm. 

Taxicard 

If you are Disabled or blind and need 

to be picked up at your door, you 

can travel in designated licensed 

London radio taxis at a reduced rate. 

Call 020 8753 6681, from Monday 

to Friday, 9am to 5pm, or email 

taxicards@lbhf.gov.uk. 

12


Disability 

benefits 

If you or someone you know is a Disabled person, 

or has a long-term health condition, you may be 

entitled to receive a Disability benefit 

Disability benefits can be claimed 

from the Department for Work and 

Pensions (DWP) even if you work, 

have savings or are in full-time 

education. Here are some of the 

under-claimed Disability benefits: 

Disability Living Allowance (DLA) 

For children aged up to 16 years old. 

The child must need extra care and 

attention and/or supervision, or have 

long-term mobility problems and 

difficulty getting around. 

Disabilities can include ADHD, asthma 

and autism. Call 0800 121 4600. 

Personal Independence 

Payments (PIP) 

For adults over 16 to state pension 

age. You can qualify if you need 

help with daily living or if you 

have difficulties with mobility. 

Call 0800 917 2222. 

Attendance Allowance (AA) 

This benefit is for people over 

state pension age who need help 

with care, attention, or supervision 

from another person, and who 

are not already receiving PIP/DLA. 

Call 0800 731 0122. 

Health problems that could help 

you qualify for PIP or AA payments 

include long-term health conditions 

such as arthritis, asthma, heart 

problems, cancer, bowel or 

bladder incontinence, Crohn’s 

disease, depression, PTSD, epilepsy 

and dementia. 

It’s not the condition or impairment 

itself, but the help you need and 

the difficulties you experience due 

to how it affects you. 

If you are unsuccessful, seek 

advice from a welfare rights 

adviser about appealing the DWP 

decision. You can look at the full 

range of benefits offered and check 

your eligibility with the DWP at: 

gov.uk/browse/benefits. 

Qualifying for one of these benefits 

may entitle you to other benefits 

such as Carers Allowance or Disabled 

Child element in your Tax Credits or 

Universal Credit. There is also helpful 

information on the Citizens Advice 

website on benefits, debt, housing 

and more: citizensadvice.org.uk. 

13


Help with 

energy costs 

Run out of gas or electricity? 

Your energy supplier should give 

you temporary credit if you can’t 

top up. If you are on a pre-payment 

meter or just struggling to heat 

your home, you may be eligible 

for Fuel Payment Vouchers. 

To find out more, call our 

Cost-of-Living team for free, 

8am to 6pm, Monday to Friday, 

on 0800 917 6994. 

Warm Home Discount Scheme 

You could get £150 off your 

electricity bill this winter. The money 

is not paid to you. It is a one-off 

discount on your electricity bill. 

You may qualify if you are on a low 

income or pension credit. You can 

still qualify for the discount if you 

use a pre-pay or pay-as-you-go 

electricity meter. Contact your 

supplier to find out. 

Energy efficiency grants 

The government has grant funding 

available for energy efficiency 

works, such as insulation and boiler 

upgrades, through the Energy 

Company Obligation and the Great 

British Insulation Scheme. 

To check your eligibility, contact 

your energy supplier or the Better 

Housing Better Health service 

on 0800 107 0044 or online at 

bhbh.org.uk/make-a-referral. 

Winter Ready Homes 

You could be eligible for free energy 

efficient improvements, designed to 

help keep your home warmer and 

which could reduce your energy 

bills. These include LED lighting, 

radiator foils and draught-proofing. 

To find out more, visit our website 

or call our Cost-of-Living team for 

free on 0800 917 6994. 

14


Hardship fund energy grants 

If you are in debt to your energy 

supplier, you might be able to get 

a grant to help pay it off. Firms 

offering hardship fund grants 

include British Gas, EDF, Shell, 

Octopus, E.ON Next, Ovo Energy 

Trust and Scottish Power. Check 

with your supplier. 

If you can’t get help, you could 

still qualify for a grant from the 

British Gas Energy Trust. Visit 

britishgasenergytrust.org.uk. 

Priority Services Register 

The register is a free service offered 

throughout the energy industry 

to support customers in need. It 

provides priority support in the event 

of an emergency or power cut. 

Contact your energy supplier, or visit: 

ofgem.gov.uk. 

Green Doctors 

Energy experts can visit your 

home and offer free tips and 

advice to help keep your home 

warm. You’re eligible if you are 

over 65, a Disabled person, have 

a long-term health condition or 

are on a low income. 

Call 0300 365 5003 or email: 

greendoctorsldn@groundwork. 

org.uk. 

Help from the Mayor 

The Mayor of London’s website 

has useful tips and suggestions 

to help people struggling. Visit 

london.gov.uk/cost-of-living. 

15


Help with 

housing 

Responsible landlords 

If you’re renting privately, your 

landlord is required to keep your 

appliances working, make sure 

water, gas and electricity are 

supplied, and fix any problems 

such as damp or mould. 

If you need help, ask us to 

inspect your home. We can 

instruct your landlord to put 

things right. Call 020 8753 1081, 

email: phs@lbhf.gov.uk, or visit: 

lbhf.gov.uk/private-tenants. 

Support with your 

private landlord 

For advice about housing rights and 

your landlord’s responsibilities, visit 

our website: lbhf.gov.uk/housing. 

Noise and nuisances 

To find out how to report 

nuisances including noise, odour 

and excessive light, visit our website: 

lbhf.gov.uk/environment/noiseand-nuisance. 

Support for Mortgage Interest 

(SMI) 

If you are a homeowner, you 

may qualify for government help 

for interest payments on your 

mortgage or loans for repairs 

and/or improvements. You’ll need 

to repay with interest when you sell 

or transfer ownership. Details here: 

lbhf.gov.uk/gov-mortgage-support. 

16


Help with 

homelessness 

Are you at risk of eviction? 

If your landlord tries to evict you 

without going to court or threatens 

your services (gas, electricity 

or water) you can get free legal 

advice from H&F Law Centre 

on 020 3880 1727 or Shelter on 

Freephone 0808 2000 247. 

If you are at risk of becoming 

homeless, please visit our 

website to find out what help and 

support we can provide you with: 

lbhf.gov.uk/emergency-housing. 

If you have become homeless 

suddenly and have not had time 

to make alternative arrangements, 

please visit: lbhf.gov.uk/homeless. 

Barons Court Project 

Offers showers, laundry, clothing, 

meals, one-to-one support 

and more. 

baronscourtproject.org 

Glass Door 

Emergency winter night shelter in 

H&F and caseworker support. 

glassdoor.org.uk/daytimesupport 

Shelter 

Help with housing or homelessness. 

Freephone 0808 800 4444 

england.shelter.org.uk 

Organisations providing 

homelessness support 

H&F Rough Sleeper Service 

(Thames Reach) 

Offers advice and support to help 

residents sleeping rough find 

pathways off the streets. 

H&FRSS@thamesreach.org.uk 

The Upper Room W12 

Provides services including weekday 

meals, job club, employability skills 

and workplace certifications. 

020 8740 5688 

uradmin@theupperroom.org.uk 

17


Other help 

on offer 

New-style contributions-based 

benefits 

If you recently had to stop working 

due to unemployment or sickness 

you may be able to claim new-style 

contributions-based benefits. 

These are based on your National 

Insurance contributions, not on 

savings or assets you may have. 

Learn more: 

gov.uk/jobseekers-allowance and 

gov.uk/employment-supportallowance. 

If you are not entitled to statutory 

maternity pay from your employer, 

you may be entitled to Maternity 

Allowance for up to 39 weeks. 

The Sure Start Maternity Grant 

provides £500 for people receiving 

benefits who are having their 

first child. 

Pregnant women, or those who have 

a child aged up to four, may qualify 

for the Healthy Start Scheme to help 

buy essentials. 

Child Benefit can be paid for each of 

your children. If your income is too 

high you could still claim national 

insurance contributions which go 

towards your pension. 

Free school meals and 

school clothing allowance 

Free school meals and school 

clothing allowance are available. Find 

out more: lbhf.gov.uk/pupils-help. 

HRT Prescription 

Prepayment Certificate 

If you pay for NHS-prescribed HRT 

medicine three or more times in 

12 months, an HRT PPC could 

save you money. Find out more: 

lbhf.gov.uk/NHS-HRT-certificate. 

Online benefit calculators 

There are several benefit calculators 

that can help you identify benefits 

you may be able to claim. Visit: 

lbhf.entitledto.co.uk/home/start 

or gov.uk/benefits-calculators or 

turn2us.org.uk or entitledto.co.uk. 

Free activities in H&F 

Looking for fun, free, local events? 

Keep an eye on our events webpage: 

lbhf.gov.uk/hf-events. 

Cinema Exhibition Card 

Provides a Disabled cinema guest 

with a free ‘plus one’. Eligibility is 

based on benefits received. Find out 

more here: ceacard.co.uk. 

18


Additional support for 

older residents 

If you are an older resident with 

savings and/or a work pension 

you can still qualify for additional, 

financial support. 

These include: 

• Winter Fuel Payments 

• Pension Credit 

• Carers Allowance 

• Council Tax Support 

• You may also be eligible for 

Attendance Allowance (or PIP) 

and this may provide you access 

to further help. 

If you are unsure of what help 

you’re eligible for, visit our website: 

lbhf.gov.uk/benefits. 

Or contact our team on 

020 8753 6681 or email 

benefits@lbhf.gov.uk. 

Support at home 

If you are, or know, an older resident 

who would like an “at-home” 

occupational health check or free 

home care. Please visit our website: 

lbhf.gov.uk/homecare. 

Pension Credit 

Pension Credit gives you extra money 

to help with living costs. You may be 

entitled even if you own your home, 

have some savings or a pension. Find 

out more: gov.uk/pension-credit. 

19


Mental health 

support 

Mental health services 

Mind (Hammersmith & Fulham) 

Offers emergency support for many 

mental health concerns, including 

depression and anxiety. 

020 8571 7454 

hfehmind.org.uk 

Samaritans 

Whatever you’re going through, 

a Samaritan will face it with you 

all day, every day. 

116 123 

samaritans.org 

The Listening Place 

Face-to-face support in H&F for 

those struggling with suicidal 

thoughts. Walk in or call. 

020 3906 7676 

listeningplace.org.uk 

West London Trust 

The West London Trust single point 

of access phone line is open 24 hours 

a day, seven days a week, 365 days 

a year. It has a wide range of mental 

health services listed online. 

0800 328 4444 

Typetalk: 18001 0800 328 4444 

westlondon.nhs.uk/our-services/ 

adult/mental-health-services 

Public health services in H&F 

The health and wellbeing of 

residents is a top priority of H&F 

Council. Visit our webpage to find 

information on children’s health, how 

to protect your health, mental health 

support and sexual health services: 

lbhf.gov.uk/health-and-care/ 

public-health. 

Back on Track – West London 

Improving access to psychological 

therapies for over 18s in H&F. 

0300 123 1156 

lbhf.gov.uk/NHS-backontrack 

Rethink Mental Illness 

Working to make sure everyone 

severely affected by mental illness 

has a good quality of life. 

rethink.org 

20


Community 

wellbeing 

Wellbeing West London 

Resource to find groups and 

services in your local area. 

wellbeingwestlondon.org.uk 

Richmond Fellowship – 

Wellbeing West London 

Offering workshops, employment 

support, signposting and more, 

this service is available to registered 

individuals in primary care and 

secondary mental health care. 

It also welcomes self-referrals. 

0330 008 3808 

Wellbeing and Recovery College 

A training and resource centre 

which develops and delivers 

tools to support wellbeing and 

self-management of mental 

health difficulties. 

020 8483 1456 

DAWS 

The Drug and Alcohol Wellbeing 

Service offers a wide range of 

advice, support and help for 

residents overcoming drug and 

alcohol related issues. 

020 8746 0303 

21


Local partners 

who can help 

H&F is a borough rich in community support. Here are 

some of our local partners that we support financially: 

Citizens Advice 

Hammersmith & Fulham 

Citizens Advice offers free, 

confidential advice on benefits, 

debt, housing, energy bills and more. 

Freephone 0808 278 7832 

(Monday to Friday, 10am-4pm) 

cahf.org.uk 

H&F Law Centre 

Advice on housing and 

homelessness problems, 

employment law and 

immigration issues. 

020 3880 1727 

hflaw@hflaw.org.uk 

Action on Disability 

Offers advice and support 

to Disabled people across 

employment, youth, welfare 

benefits and direct payments. 

020 7385 2098 

aod.org.uk 

Crosslight 

Offers debt advice, budgeting 

support and money 

management classes. 

020 7052 0318 

crosslightadvice.org 

Bishop Creighton House 

Tackles social isolation via home 

visits, calls, walks and classes. 

020 7385 9689 

creightonhouse.org 

Solidarity Sports 

Fulham-based charity improving 

the wellbeing of children through 

fun activities. 

07947 758 634 

solidaritysports.org 

H&F Works 

Provides support to residents 

looking to go back to work or 

increase their hours, and offers 

help with CVs, interviews and jobs. 

hfworks.lbhf.gov.uk 

Sobus 

Provides support with training, 

community organising, networking 

and office space for community 

and voluntary groups. 

020 7952 1230 

sobus.org.uk 

Violence against women and girls 

The Angelou service offers 

confidential help to women and 

girls affected by domestic abuse. 

Freephone 0800 059 0108 

angelou.org 

22


National Domestic Abuse Helpline 

Confidential 24-hour helpline. 

Freephone 0808 2000 247 

Age UK 

Over 50? Get advice about energy 

bills and cost-of-living payments. 

020 7386 9085 

ageuk.org.uk 

The Masbro Centre 

Providing services and activities 

to local residents, including the 

Masbro Elders Project. 

upg.org.uk 

West London Welcome 

Community-based refugee and 

migrant centre. 

westlondonwelcome.com 

Children’s Centres 

Range of activities for under-5s. 

• Bayonne Children’s Centre, 

50 Paynes Walk, W6 8PF 

• Cathnor Park Children’s Centre, 

1 Melina Road, W12 9HY 

• Edward Woods Community Centre, 

60-70 Norland Road, W11 4TX 

• Flora Gardens Children’s Centre, 

Dalling Road, W6 0UD 

• Fulham Central Children’s Centre, 

Tudor Rose Building, SW6 5PG 

• Masbro Brook Green Children’s 

Centre, 49 Brook Green, W6 7BJ 

• Masbro Children’s Centre, 

87 Masbro Road, W14 0LR 

• Melcombe Children’s Centre, 

Fulham Palace Road, W6 9ER 

• Old Oak Community and 

Children’s Centre, 76 Braybrook 

Street, W12 0AP 

• Randolph Beresford Children’s 

Centre, Australia Road, W12 7PH 

• Ray’s Playhouse, 247 Stephendale 

Road, SW6 2PR 

• Shepherds Bush Families Project, 

58a Bulwer Street, W12 8AP 

For details, visit: 

lbhf.gov.uk/childrens-centres 

Keep an eye on our website to learn 

more about our new family hubs 

which will offer a range of support 

services for local families. Opening 

in 2024. 

Free holiday activities 

H&F runs free activities for children 

and young people, with a free 

meal, throughout school holidays. 

Keep an eye on our website for 

more details. 

23 

This information is part funded by the Household Support Fund (Department for Work & Pensions/UK Government)

This booklet is available online in more than 100 languages. 

‏.هذا الكتيب متوفر بأكثر من 100 لغة مختلفة Arabic: 

Chinese: 这本小册子有 100 多种不同语言版本。 

Filipino: Ang buklet na ito ay makukuha sa higit sa 100 iba’t ibang wika. 

Italian: Questo opuscolo è disponibile in più di 100 lingue diverse. 

‏.این جزوه به بیش از 100 زبان مختلف موجود است Persian: 

Polish: Ta broszura jest dostępna w ponad 100 różnych językach. 

Portuguese: Este livreto está disponível em mais de 100 idiomas diferentes. 

Somali: Buugan yar ayaa lagu heli karaa in ka badan 100 luqadood 

oo kala duwan. 

Spanish: Este folleto está disponible en más de 100 idiomas diferentes. 

We can help if you’re struggling 

with the cost-of-living crisis. 

Call us for free on 0800 917 6994 

Email costoflivingteam@lbhf.gov.uk 

Or visit lbhf.gov.uk/costofliving

H&F Cost of Living Booklet 2023

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