QHA Review | December 2023

q u e e n s l a n d h o T E L S a s s o c i a t i o n
d e c e m b e r 2 0 2 3 e d i t i o n
Adventure awaits
THE STORYBOOK JOURNEY OF THE PRINCE CONSORT HOTEL
INSIGHTS:
ARCHIVE BEER BOUTIQUE
FOCUS:
SEAVIEW HOTEL
CRAFTY BUNCH:
BURLEIGH BREWING CO

We specialise in
GUARANTEED MAXIMUM PRICE (GMP)
DESIGN & CONSTRUCT (D&C)
TENDERED (TRADITIONAL)
Merry Christmas
07 3142 5915 | enquiries@ashleycooper.com
Unit 2/3-5 Deakin St, Brendale QLD 4500
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QHA chief executive Bernie Hogan with The Hon Yvette D’Ath MP and QHA deputy chief executive Damian Steele
READY FOR ANYTHING IN 2024
“WE LOOK
FORWARD TO
WORKING WITH
YOU ALL IN 2024
FOR A BRIGHT
FUTURE”
As I mentioned last month, 2024 is fast approaching, and while there is a definite
festive feel to each approaching summer, we at the QHA are focussed on improving the
environment for our members next year.
There are plenty of headwinds that could potentially blow through Queensland hospitality,
however as I look back on what we have achieved this year and how we have protected
member’s businesses, there are some solid outcomes.
Apart from the excellent representation at a national level to protect workers flexibility, there
have been several moves at a state level that have enhanced business opportunities. We
are working with our industry suppliers to ensure wagering, lottery and gaming operations
are viable. Importantly, we have had ongoing support from the Queensland Government
that hotels are not to be treated the same as casinos in Queensland. This is a vital step in
the ongoing viability of our industry.
On a tourism front, we have continued to participate in the policy development regarding
short term rental markets and increased tourism investment for all of Queensland to benefit
as international travellers increase. Every part of Queensland benefits from tourism, so it’s
in the state’s best interest to support these properties and encourage new development.
Sadly, this has not always been appreciated, however, it remains a strong focus of QHA.
Essentially, the QHA are focussed on maintaining our position as a business that has been
granted the right to sell special products. We understand that this is a privilege, which also
comes with the responsibility to do it well.
In return, we expect that the government will protect the livelihood of thousands of
Queenslanders by not watering down standards or simply allowing the ‘pie to be cut everthinner’
under the guise of innovation or the latest cool disrupter.
QHA has protected the rights of members for over 100 years, and we look forward to
working with you all in 2024 for a bright future.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

INSIGHTS:
ARCHIVE BEER BOUTIQUE
q u e e n s l a n d h o T E L S a s s o c i a t i o n
d e c e m b e r 2 0 2 3 e d i t i o n
THE STORYBOOK JOURNEY OF THE PRINCE CONSORT HOTEL
FOCUS:
SEAVIEW HOTEL
CRAFTY BUNCH:
BURLEIGH BREWING CO
o u r c o v e r :
The Prince Consort,
Fortitude Valley
Adventure awaits
3 EDITOR’S LETTER
5 CONTRIBUTORS
d e c e m b e r 2 0 2 3 e d i t i o n
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Richard Deery
Senior Vice President
Mr Matthew Coorey
Vice Presidents
Mr Brad Fitzgibbons
Ms Mel Tait
Mr Sam Ingham-Myers
Secretary/Treasurer
Ms Rachel Johnson
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
6 NEWS
20 FEATURE
THE PRINCE CONSORT
32 INSIGHTS
ARCHIVE BEER BOUTIQUE
38 ACCOMMODATION
40 FOCUS
SEAVIEW HOTEL
48 TOP DROP
50 CRAFTY BUNCH
BURLEIGH BREWING CO
58 SPIRITED BUNCH
WOLF LANE DISTILLERY
63 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
Dave Swan 0401 345 201
qhareview@qha.org.au

DAMIAN STEELE
QHA Deputy Chief
Executive
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
THERESE KELLY
QHA Training Manager
An experienced VET
sector professional,
Therese manages
the QHA Training
department and is
responsible for the
development and
delivery of quality training
for QHA members and
other hospitality venues.
PAUL ST JOHN-WOOD
QHA Membership
Officer
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
assisting publicans.
CURT SCHATZ
Managing Partner,
Mullins
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises pub,
club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
THE HON YVETTE D’ATH
Attorney-General
and Minister for
Justice and Minister
for the Prevention of
Domestic and Family
Violence
Yvette D’Ath is a
Labor member of the
Legislative Assembly
of Queensland
representing the seat of
Redcliffe.
VICTORIA THOMSON
Commissioner for
Office of Liquor and
Gaming Regulation
Queensland
Victoria is responsible
for the regulatory policy
and strategic direction of
product safety, licensing,
compliance and
enforcement activities to
protect market integrity
and keep Queenslanders
safe.
JENNA PENFOLD
Employment Relations
Advisor
Jenna is passionate about
employment relations and
has experience in providing
advice to both employers
and employees on a range
of workplace matters. Jenna
has a particular interest in
investigation and discipline
matters.
TOM FITZGERALD
Accommodation
Membership
Services Officer
Tom will act as
your conduit to
accommodation
information and QHA
services, and is an
experienced professional
who grew up living and
working in the hospitality
industry as part of a
hotel-owning family.
ADAM FLOYD
Head of MAX & TAB,
Queensland
With ten years of
experience in Tabcorp
gaming services, Adam
has recently taken on
both MAX & TAB for
Queensland. Adam’s
previous career in the
hospitality industry
positions him well to
understand the role
that wagering and
gaming play in pubs.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic gaming,
and hotel and restaurant
operation. He now
heads up the state team
for one of Australia’s
leading manufacturers of
gaming machines.
QHA REVIEW | 5

NEWS
Women
in Hotels
LIFTING SPIRITS
More than 360 guests attended the annual Women in
Hotels networking event, held at the W Brisbane.
The customary freshly shucked PFD oysters were
washed down with a crisp Aperol Spritz to set the
mood before the ballroom doors opened to an
orange and blue-themed delight with stunning orchid
centrepieces provided courtesy of Bunnings Trade.
Guests enjoyed presentations from executive chef
Gillian Hirst, before putting their dexterity to the test to
create their own take-home origami crane with Maki’s
Art. Competition was fierce as guests battled to stay
focused and create a better bird than their tablemates,
which resulted in some hilarious interpretations of
the crane! Thank-you to our beverage partners, Lion,
Carlton & United Breweries, Coca-Cola Europacific
Partners, Diageo, Treasury Wine Estates, Accolade,
Brown-Forman, Campari, Pernod Ricard and Yalumba,
who all greatly contributed to the outcome of the
cranes.
There were many generous prize contributions from
QHA Members and Partners for the events chosen
charity – Maddox’s Helping Hand Foundation.
Representing the foundation, Shelley Porter’s eloquent
and impassioned presentation on how these vital
funds are being used to improve the quality of life for
patients ensured that guests dug deep to raise more
than $11,000 for the charity.
QHA REVIEW | 6

NEWS
QHA REVIEW | 7

NEWS
RAISE A GLASS
THE FINAL PUBS, POTS & PROFITS EVENT FOR 2023
WAS HOSTED AT PORTERS PLAINLAND HOTEL.
QHA REVIEW | 8
More than 80 guests enjoyed presentations on food
wastage, beer wastage, social media and behavioural
detection, as well as engaging in a trade show with a dozen
of QHA’s Partners and Corporate Members.
The highlight of the event is always the Perfect Pour
Competition, where the attendee who pours the best beer
gets to win a keg for their venue. Congratulations to Ben
Gurr from the Shamrock Hotel. Mick and Wendy Webster
from the Scenic Rim Brewery won the lucky door prize of
a Sticky Dates food label app and printer, courtesy of CTB
and Co.
The PPP series will be undertaking a refresh for 2024,
to become People, Pots & Profits as we look to include
presentations that are also relevant to our accommodation
members. With thanks to the ongoing support of our event
partner, Carlton & United Breweries, People, Pots & Profits
will be hosted in Airlie Beach (27th February), Roma (16th
April) and Cairns (12th November).

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Our brief was to direct your attention to this page with the
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one — focused on your unique and individual business needs.
As a proudly local Queensland agency, we specialise in
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clients across multiple industries, from FMCG and
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*Did you know seeing puppies even makes you work more accurately? You’re welcome! Sherman GD, Haidt J, Coan JA (2009) Viewing cute images increases behavioral carefulness. Emotion 9: 282–286.

GAMING with Nick Bainbrigge
INVESTING IN ARISTOCRAT’S
BIGGEST LINE-UP
QUEENSLAND MANAGER, NICK BAINBRIGGE, TALKS ALL THINGS NEW IN GAMING.
QHA REVIEW | 10
At Aristocrat, we know that it isn’t just about having
the latest performer, it’s also about knowing there’s a
long-term roadmap to support your purchases with
games that can deliver consistently for your business.
That’s our focus, and why we’re delivering a strong
line-up of games across all types of venues in
Queensland to ensure consistent performance and
confidence in your gaming investment.
As well as a strong line-up, we’ve had some great
performers. One of these has been Cash Express
Luxury Line which quickly gained momentum
from launch and has had terrific and consistent
performance.
To keep the steam pumping, we recently released
two more entertaining titles – Spring Carnival and
Geisha. These games feature our famous Hold and
Spin mechanic plus the golden Cash Express feature
to ensure it refreshes the player experience. These two
titles are already delivering 1.49 turnover and $6.7K
average daily turnover in Queensland hotels. We’ve
also had Dollar Storm which has been driving that
performance you can rely on.
Another noteworthy product for Queensland hotels is
Player’s Choice Hits which is a six game multi-pack
of our classic games and is notable for having Grand
Star available for the first time as a SAP. It’s ideal to
maximise your gaming entitlements as it also has
Choy’s Kingdom, Grand Star, Welcome to Fantastic
Jackpots, Scorchin’ Fortune, Big Red and The
Bullfighter (a Queensland favourite) all in one.
The next gem coming early next year is Mighty Genie
with three unique games. Crafted by the team who
brought you Choy’s Kingdom, this colourful genie
takes the Hold and Spin mechanic but adds in Repeat
Wins.
Mighty Genie also has Split Symbols in Hold and Spin,
where the genie can split two or three times for bigger
wins and greater player entertainment.
I predict players will love the catchphrase “1 Wish, 2
Wishes, 3 Wishes!” as the genie spins. Plus, we’ve
included more Split Symbols that uncover more
Repeat Wins. It’s going to be a very exciting game!
The three games in the family are Mr Banks, Persian
Treasure and Dragon’s Wish. Dragon’s Wish is the red
genie and this game is highly entertaining, but also
volatile, fast-paced and more for VIP-style players. The
green and blue genie games are designed for players
who enjoy a less volatile experience.
There’s a few more games coming in our roadmap in
the coming months, but I only have this much space
to talk about them! If you want any information, please
reach out to your Aristocrat business partner.
For more information on the games mentioned above,
please visit Aristocrat’s website, aristocrat.com/anz.

NEWS
WHAT A TRIUMPH!
IT’S BEEN A GOOD YEAR FOR AUSTRALIA’S
WINES AND SPIRITS, ESPECIALLY AFTER
THE RESULTS WERE ANNOUNCED FOR THE
LARGEST AND LONGEST-RUNNING DRINKS
COMPETITION IN THE WORLD.
QHA REVIEW | 12
On 19 October, several Aussie producers took to the
stage in London to receive their producer trophies at
the International Wine and Spirits Competition (IWSC).
This year, the awards received over 4,000 entries from
across the world, with Australia taking home several of
the top categories and breaking a few records along
the way.
Curatif, the geniuses behind the canned cocktail
movement, were awarded the RTD Producer Trophy
after taking out the inaugural title last year. Hailing
from Melbourne, the world-leading producer of readyto-serve
cocktails have strived to create incredible
cocktail experiences by combining spirits with
fresh ingredients and sophisticated manufacturing
techniques.
The IWSC judges believed that Curatif has established
itself as an ‘evergreen presence’ in the RTD category.
Having only been founded in 2019, they were
impressed with the brand’s quick growth, its aboveand-beyond
sustainability efforts and its quest to bring
lesser-known spirits to a mass audience.
Curatif took home many medals this year, with its
Archie Rose Espresso Martini being awarded a gold
medal for being “sumptuously indulgent on the palate
with rich flavours of smooth cacao and an elegantly
creamy mouthfeel with an equally sweet, luxurious
finish.”
Founded by three mates in 2013, Four Pillars also
had the honour of taking home the International
Gin Producer Trophy sponsored by The Gin Guild
– an achievement made all the more spectacular
considering that this is the third year the brand has
taken the award home.
The IWSC judges praised Four Pillars’ innovation in
continually looking for the next big thing, including
exciting collaborations and sustainability initiatives.
The gin company was especially praised for its carbon
neutral certification and its efforts to reduce flavour
wastage by repurposing distillation ingredients and
using them to make foods such as crackers and
cheese.
Four Pillars received a whopping 10 medals across its
range of gins this year, including two gold medals with
98 points for their Bloody Underhill Vineyard Shiraz Gin
and Single Barrel S36 Gin.
Alongside the Gin Producer Trophy, one of the other
major awards at the IWSC is the Vodka Producer
Trophy won by Grainshaker – a company that works
with Australian farmers in Victoria to create world-class
products from corn, wheat and rye grains.
This year, Grainshaker stood out against the rest due
to its passion for the raw materials that go into its
vodka. The brand is known for celebrating the origin
and authentic flavours of its spirits while proactively
promoting the ‘grain-to-glass’ movement. The IWSC
judges were particularly impressed by the brand’s
Wheat Vodka, awarding it a gold outstanding medal
with 98 points for its stylish and versatile spirit.
Cherubino, one of the leading wineries in Western
Australia, was fortunate enough to take home two

NEWS
photo credits: Seb Higgins
awards this year – the White Wine Producer Trophy
and the highly coveted Outstanding Wine Producer
Trophy sponsored by Encirc.
Having started as negotiants in 2005, Larry and
Edwina Cherubino have now bought their own winery
and own vineyards in Margaret River, Pemberton and
Great Southern. In recent years, the pair’s hard work
and commitment to ethical farming principles has
given them the well-deserved reputation as fine wine
producers.
The IWSC judges appreciated how, in recent years,
Cherubino shifted towards lighter, fresher wine styles.
As a result of this, the winery received four gold, seven
silver and five bronze medals, making Cherubino one
of the overall leaders in the 2023 medal count and a
major contributor to Australia’s success at this year’s
competition.
In 1969, the IWSC was founded with a mission to
not only champion the best wines and spirits from
around the world, but also to seek out undiscovered
talent while helping both large and small brands reach
ambitious targets on the global stage.
If Australia’s triumph at the 2023 IWSC says anything,
it’s that the industry is continuing to thrive thanks to
the innovative minds of distillers and winemakers
across the country. It also assures us that hospitality
venues across Queensland are lucky enough to build
partnerships with some of the most authentic, creative
and quality-driven producers in the world.
QHA REVIEW | 13

Yvonne Bowly, Richard Bowly,
David Nixon, Maryanne Johnson, Clive
Johnson, Ty Menizes, Belinda Menzies
ONLY THE BEGINNING
LMG launched its new brand
platform at the Hawaii National
Member Conference.
More than 430 members, suppliers and guests
gathered in Hawaii in August for LMG’s National
Member Conference.
The theme of the conference was “Are you ready?”
and the answer was a resounding “yes” as CEO
Gavin Saunders and his team led audiences through
a recap of LMG’s impressive growth over the last six
years, including strategies to keep it going and its
continued laser-focus on its members.
That uncompromising dedication to member
success is what guides LMG’s new brand platform,
Jan and John Loth
To add more to your store through LMG, contact
Queensland State Manager Shaun Landy on 0436 002 418.

John Loth, Mel Porter, Michael
Porter, Shelley Porter, Brian
Fitzgibbons Cathy Fitzgibbons,
Scott Hogan, Tammy Hogan
the launch of which was a highlight of the conference. Its
message is that ‘There’s more in store’ – a message that
puts members first, is driven home across an integrated
campaign and delivers a brand promise for Bottlemart
and SipnSave going forward.
Managing director of The Southern Hotel in Toowoomba,
Richard Bowly, said he is always glad to attend LMG’s
National Member Conference, and that it was wonderful
to spend time together in such a fantastic location this
year.
“With so much going on in the industry and everything
moving so fast, it’s important and useful to have these
opportunities to reflect on what we’ve achieved over
the last year and get valuable insights into what we can
anticipate over the next twelve months.
“I’m especially excited about the launch of the new
loyalty scheme and about the new ‘There’s more in store’
brand platform for Bottlemart. Both initiatives are going to
be extremely beneficial to the LMG members.
“The other aspect of the conference that I find so
valuable is the opportunity to connect with other people
in the industry. We have a catch up and compare notes
about challenges and opportunities, put faces to names
and enjoy rubbing shoulders with our peers from across
the country.
“And what a spot. LMG arranged a wonderful itinerary of
activities across the island including a fascinating tour of
Pearl Harbour, and the resort right on the beach was the
perfect place for an arvo drink,” he said.
Manager of Porters Plainland Hotel in Plainland, Michael
Porter, said he has been to Hawaii a few times, but never
tires of returning and loved having the opportunity to
go there for the LMG National Member Conference this
year.
“The presentations had fantastic content that both
celebrated what the members have achieved and gave
us data-driven insights into how we can best plan for the
year ahead. I spoke to a lot of people at the conference
who got so much value from the business sessions.
“One of the best parts of the event for me was the
networking opportunity. There was such a broad range
of members there from regional Australia to larger towns
and the bigger cities, so it was fantastic to spend time
with like-minded people from the industry.
“There’s so much to talk about and so many ideas to
exchange, whether it’s about renovations, suppliers,
customer service or new technologies. The conference
provides a unique chance for us to do that all in one
place.
“As always, LMG does a great job at balancing downtime
with presentations and activities, and I always come back
to my team with plenty of useful information to pass on,”
he said.
www.lmg.com.au

NEWS
WHAT VALUE-DRIVEN PATRONS SAY
HELPS SECURE A SALE
A LOOK INTO CONSUMER INSIGHTS WITH PETER KENNEDY, THE NATIONAL
MANAGER OF HOSPITALITY AT COMMONWEALTH BANK.
QHA REVIEW | 16
With higher inflation and other macroeconomic
pressures, many Australian households are tightening
their belts. They’re more cautious about their spending
decisions, with many making lifestyle adjustments to
compensate.
The latest CommBank Consumer Insights Report
confirms that many people are having fewer nights out
while weighing up restaurant and fast-food purchases
in addition to travel plans. While not every hospitality
venue may feel the impact equally, it suggests that
competition for scarcer consumer dollars is increasing.
The economic climate has ushered in a new consumer
mindset. It’s one where, irrespective of their financial
situation, people are more discerning about where
they book and visit, and what they expect from the
experience.
The research shows that while around one in four
Australians don’t have enough money, or have just
enough, to meet household expenses, budgetconscious
behaviours are more widespread. For
example, 73% of consumers use discounts, cashback
offers and rewards, and 66% now spend more time
researching before purchasing.
As hospitality providers adapt to new consumer habits,
we examine the aspects of the customer experience
that they value most. We found that perennial traits
of a well-received visit, like customer service, remain
vital. Most also expect providers to use technology
to enhance the experience and provide flexibility
throughout a purchase, particularly if it saves time and
money.
Helping consumers do their homework
With most Australians spending more time researching
and searching across more than six channels,
being discoverable and relevant online is now more
important. After all, the first destination of choice for
research is online, with search engines and websites
growing in popularity.
In these earlier stages of deciding where to go, people
value technologies that make their search easier and
more tailored. Chief among them is search filters to
align with needs or budget, which 70% of consumers
say is useful. That’s followed by 53% of consumers
valuing virtual information kiosks and apps to find what
they need without consulting staff.
Purchasing non-negotiables and nice-to-haves
Certain aspects of the hospitality experience are
deemed essential by consumers. Welcoming and
informed staff and a good in-venue setting are the top
two. Enhanced cyber security and data controls are a
close third in the must-have rankings.
Digitally driven options feature frequently among
purchasing imperatives. That includes over one in three
saying a wide range of payment options to speed up
the point-of-sale process is non-negotiable and almost
half saying it’s nice to have.
Many patrons feel that having options for pre-arrival
ordering, using QR codes to order at the table and
access to delivery services is nice to have. This
suggests customers are drawn to flexibility when
interacting with websites, apps and venues. Once
the essentials are in place, these features offer an
opportunity to boost differentiated appeal.
Demand for tech-enabled experiences with
conditions
Eight in ten consumers think hospitality providers
should use technology to enhance the purchasing
process and personalise the experience. Amid
heightened concerns, they are also wary of sharing the
data that powers it and expect venues to respect data
preferences.

NEWS
This includes 81% feeling hospitality businesses
should be more transparent about data collection
and sharing and 78% who want the ability to access,
control and remove their data from databases. With
63% refusing to purchase from businesses that
collect unnecessary details. Responsible data capture
and proving its value can make or break a sale.
People want incentives, but some are more
popular
Almost three-quarters of Australians use promotional
codes, cashback offers and rewards and even more
exhibit deal-seeking behaviours. However, consumers
prefer some incentives over others.
Free access to amenities, like parking or an airport
shuttle, is most likely to be top-ranked. Offering a
set menu for a more affordable experience is next.
Complimentary items when booking or a discount on
a second item are also valued.
Issues that bring loyalty into question
When asked if they have encountered poor
experiences, 65% of hospitality consumers said they
had. Bad customer service and issues with food
quality are most common but vary depending on
venue type.
For example, almost one in four pub and club patrons
had experienced problems when splitting bills,
paying tips or getting digital receipts. The nature of
the problem also prompts different reactions. People
are more forgiving when having difficulty making
reservations, but inadequate technology is more likely
to turn them away.
These are just some considerations for hospitality
businesses as they respond to new needs and
preferences among patrons. The CommBank
Consumer Insights Report delves into these and
others, highlighting the differences between pub and
club customers and other hospitality categories.
DECEMBER CALENDAR 2023
R M LV Virtual Classroom (online)
05 December 12 December 18 December
07 December 14 December 18 January
Member Price $395.00 / Non-Members $495.00
Brisbane 11 December
Member Price $395.00 / Non-Members $495.00
Gaming Courses Virtual Classroom (online)
Gaming Nominee
Training (GNT)
04 December
QUEENSLAND HOTELS ASSOCIATION
R M LV classroom Based
Customer Liaison
Officer (CLO)
04 December
Members and Non-Members $495.00
CLO Member Price $70.00 / Non-Member $90.00
BOOK TRAINING NOW
Call 07 3221 6999 visit training.qha.org.au or email: training@qha.org.au
**RMLV Video Connect (Online) courses will be added as required
RTO 30826

TAB, NEWSMAX & SKY
with Adam Floyd
TAB – THE NEXT GENERATION
HEAD OF MAX AND TAB QUEENSLAND, ADAM FLOYD, EXPLORES THE NEW RETAIL WAGERING AND ENTERTAINMENT
FORMAT THAT HAS ARRIVED IN QUEENSLAND.
QHA REVIEW | 18
The close of another year is here. Where does the
time go? It’s certainly been one of the busiest yet
rewarding twelve months I’ve experienced at Tabcorp,
and the QHA and their members have supported and
championed us every step of way.
In June, Tabcorp and QHA inked a new partnership
agreement, cementing Tabcorp’s three flagship brands,
with TAB as Platinum Partners and MAX & SKY as
Diamond Partners of the QHA for the next two years.
Together we’ve enjoyed co-sponsored race days,
venue activations with merch giveaways, the rollout
of our cashless-wagering digital retail concept, SKY
Racing rebates, the continued payment of digital
commissions on eligible accounts opened in TAB
venues, as well as TAB integrated ATMs through our
partnerships with Next Payments and Banktech.
We’ve also continued to invest heavily in our venue
network via an extensive and ever-changing suite of
retail-exclusive offers across racing and sport. TAB
account customers can access unique offers and
markets that are only available on the TAB app once
they’re inside a TAB venue.
In September we also launched our new TAB brand
identity – We’re On.
The introduction of ‘We’re On’ marked the beginning
of a comprehensive rebrand for TAB, which included
an eye-catching new colour palette, launching across
everything from revamped marketing and captivating
content to eye-catching merchandise and signage
that has begun to cover our extensive network of TAB
pubs, clubs, agencies and racetracks.
The launch of the new brand also saw the introduction
of our new retail format strategy, which encompasses
a revitalisation and reimagination of our in-venue
experience.
With the support of QHA, our mission to create the
ultimate destination, where the worlds of every sport
and race comes alive, continues. Welcome to the next
generation TAB.
Our entire approach is a tiered one that enables TAB to
provide a design solution that meets the needs of the
broadest possible range of venues.
We’ve kicked off our investment program, with
installation of state-of-the-art digital displays that lay
the foundation for right time, right place messaging for
our customers in retail.
The digital display installation amplifies our refreshed
TAB brand and works in unison with a venue’s existing
vision and wagering offer and the design aesthetic.
So far, we’ve launched this new tailored retail concept
across several QHA venues, including Wellington
Point Hotel, the Paddo, Bracken Ridge Tavern, Stock
Exchange and Bli Bli Hotel. Keep an eye out for more
over the coming months, we’re certainly not done yet!

FEATURE
Rabbit
the
Down
Hole
QHA REVIEW | 20
The Prince Consort’s industry
journey seems to be plucked
straight out of a storybook, which
is all the more fitting considering
its whimsical, out-of-this-world
function spaces.
With a penchant for the eclectic and an eye for
beautifully appointed rooms that bring out the life in
any event, the best way to describe The Prince Consort
would be choose-your-own-adventure-style.
Since it opened its doors over three years ago, the venue
has already made a name for itself as the classy yet
zany pub of Fortitude Valley, famous for the overlapping
aesthetics that adorn every one of its spaces.

FEATURE
QHA REVIEW | 21

FEATURE
QHA REVIEW | 22
Along with elements that draw inspiration from
storybooks featuring sharply-dressed animals,
the hotel is made all the more unique thanks to its
135-year-old heritage-listed building. General manager
of The Prince Consort, Jason Hirt, said the team’s
ultimate goal was to restore the beautiful historic
venue while adding some class, style and uniquity.
“We had some rules. It was going to be harder to fill
a big venue in the pandemic, so we thought it would
be a lot easier to incorporate many different spaces
for different sub-groups. We had so many great ideas
from things we had seen in London, Los Angeles,
Paris and all over Australia.
“We then had the problem of sourcing materials.
Obviously, the Covid19 period was not very fun. We
would see something we loved that needed to be 10.5
metres, and the supplier would only have nine meters.
Because of this, the design process got crazier by the
day, and more concepts grew out of that.
“One of our other rules was to have a little fun. If we
didn’t think it was fun – it got scraped. The hotel
really became the culmination of many ideas and
adventures, and given the chance, we would do it all
over again. We are all a little crazy here at The Prince,”
he said.

FEATURE
This year, we’ve seen more and more venues with a
strong sense of identity, voice and creativity thrive in
the Queensland hospitality industry, and The Prince
Consort certainly doesn’t stray from this pattern. In
fact, when it comes to its success, the hotel has had a
bit of a storybook journey in itself.
Within its first year of operation, the venue won Best
Marketed Hotel, Responsible Service of Gaming and
Employee Excellence of Service – General Division at
the 2021 QHA Awards for Excellence. This was shortly
followed by an award for Best Hotel Bar – General –
Metropolitan in 2022 as well as Responsible Service of
Gaming for the second year in a row.
The Prince Consort’s gleaming reputation really came
to a head at the 2023 QHA Awards for Excellence, as
the hotel was nominated for an impressive 10 awards.
Jason said the team had very high expectations
coming into the night, and described how pumped
they started to feel when the AC/DC cover band,
complete with bagpipes, started belting out ‘It’s a
Long Way to the Top (If You Wanna Rock n Roll)’.
“One of our other rules was to
have a little fun. If we didn’t
think it was fun – it got
scraped. The hotel really
became the culmination
of many ideas and
adventures, and given the
chance, we would do it
all over again. We are
all a little crazy
here at The
Prince,”

FEATURE
“What a way to start the awards! The night itself was
totally brilliant and we were all very excited. I guess a
lot of venues had awards that they thought they could
win, and so did we. I was very proud of the hard work
that our team put in every single week of that year.
“The Responsible Service of Gaming award was one of
the first announced on the night. This was our chance
to win it for the third year in a row, and as such, earn
a spot in the Hall of Fame. Our team and gaming
manager, Heath McGregor, put so much effort into
working towards this goal, so when it was announced
the party sure had started.
“We then won the Keno Outstanding Community
Service and Achievement award. This was a very
proud moment for everyone, as all levels of staff had
their hands in helping give back to our community.
“By the end of the night we were occupied trying
to figure out where we were going to celebrate
afterwards, but the show wasn’t over yet. Next thing
we knew, The Prince was awarded Overall Hotel of the
Year – General Division Metropolitan. The whole team
was on stage, and the rest was a blur,” he said.
There is something very admirable about bringing
back a historic venue’s former glory, all while creating
a quirky, modern homage to the building’s original
roots. Behind the success of The Prince Consort are
the creative minds at Tilly and Wills – the organisation
responsible for a diverse collection of iconic Australian
venues, including The Greenwood Hotel in North
Sydney and The Lucky Hotel in Newcastle.
Bringing back the hotel’s original name from 1888, the
acclaimed hospitality group transformed what was
formerly The Elephant and Wheelbarrow into a grand
English-inspired pub complete with challenging spaces
that celebrate the stories of all who have ventured
through in the past decades.
Jason said that while the venue’s story began over
135 years ago, the story of Tilley and Wills owning The
Prince Consort only goes back to 2020.
“The group had looked into buying the pub at the start
of the year. However, by March the whole country went
into lockdown, so it appeared to us that the deal might
have fallen over.
“But things had started to look up come June when
the country started to open up again. To our great
surprise, the deal was to settle in two weeks, and we
had no plan for what we were going to do.
“There were no overall design concepts at the time,
and we didn’t even know if we should change the
QHA REVIEW | 24

FEATURE
name. In the end, we just went for it. We wanted to
bring the pub back to her former glory and do so
quickly,” he said.
Really, you would never have guessed that the hotel’s
interior was so quickly conjured up within a matter
of months. While obviously made to look a little
haphazard, each room is carefully designed to suit
the aesthetics required by a multitude of different
personalities and functions – hence the venue’s
choose-your-own-adventure-style theme.
Each space represents a different experience, whether
it’s the Garden Bar’s open-air oasis brimming with
botanicals, La La Land’s opulent dance floor featuring
a crystal chandelier, The Bowie Room’s antlersuspended
hallway or the Greaser Bar’s road signs,
exposed brick and car décor (which just so happens
to be suspended from the ceiling).
Truly, many of these spaces need to be seen to
be understood. And while they undoubtedly set
The Prince Consort apart, the venue didn’t earn its
storybook journey in the industry just by excelling in
one aspect of their operation.
Jason said being considered one of the best hotels
this year was an amazing honour, as the title requires
hoteliers and publicans to excel in so many of the
areas that make hospitality great.
“It all starts with building great teams – people who
love what they do and have a passion for hospitality
and service. Our motto is ‘be awesome, not average’,
so we apply that to every part of our venue. We want
to be amazing in everything we do, so I hope that is
what comes to mind when people think of The Prince.
QHA REVIEW | 25

FEATURE
QHA REVIEW | 26
“I’m very proud of the venue’s community award, as it
shows that our hotel stands for something that goes
beyond just our opening doors. So many of our staff
have brought great local charities or issues to our
attention. We try to make a difference for the people
and groups in our area.
“As a pub, we are the greatest community centre of
all, so I believe we have an obligation to give back.
Each month we get excited to see how we can help
our region and how we can give a little kindness to the
people around us who are doing it tough,” he said.
When it comes to catering to the community, few
places embrace monumental events and seasonality
like The Prince Consort. In fact, it was only a few
months ago when the hotel was filled to the brim with
pine trees, knitted sweaters and 50 tonnes of real
snow for Snow Week.
Just recently, the venue also celebrated the emergence
of the warmer months with their Spring Fling, where
the team held a myriad of lively functions and adorned
their spaces with over 10,000 fresh flowers.
The hotel’s outspoken events certainly keep in line
with its ‘go big or go home’ mentality – which is right
at home in the bustling, celebratory community of
Fortitude Valley. Jason said that being one of the
largest hospitality precincts in the country, The Prince
Consort owes some of its success to its location.
“Fortitude Valley is a wonderful place to have a venue.
In fact, at this year’s QHA Awards for Excellence there
were so many venues from this region that shined on
the night.
“This is a hot spot for some of hospitality’s greatest
venues, all driven by fantastic owners striving to create
something special and unique,” he said.
In the afterglow of another successful year, The Prince
Consort is planning to expand its brand beyond the
walls of its building by looking into more festivals,
including any opportunity that fits in with their love of
food, creativity, music and, most importantly, having
fun.
When asked how other venues can begin to write their
own storybook journeys in the Queensland hospitality
industry, Jason said the key is to start with the culture
that is built around the team, and to have them buy
into a creative, joyful vision.
“From customer service all the way through to
the execution of events – nothing is too small
to think big about. The little things that only
make up one percent of your business –
they all add up.
“It’s so important to continuously improve,
to not be afraid to try new things and to
love what you do. It’s hospitality – have a
little fun!” he said.

FEATURE
MAKE YOUR PUB THE
HOME OF US SPORT!
Exclusive NBA, NFL & MLB live vision
available via SKY Sports
TUNE IN, ONLY AT TAB
Talk to your Wagering Sales Executive
about what′s on offer today
QHA REVIEW | 27
WHAT ARE YOU REALLY GAMBLING WITH?
For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

ATTORNEY-GENERAL
The Honourable Yvette D’Ath MP
WHERE DID THE YEAR GO?
It’s hard to believe it’s Christmas already. The sun is
out, the beach is calling and there’s no better time for
a lazy, long lunch at one of the many hotels across the
state. Families, friends and work colleagues spending
time together, often in our venues with a cold beer, wine
or champagne in hand. And while the idea of sipping a
frozen cocktail in somewhere like Margaritaville sounds
great (R.I.P Jimmy Buffett), it can lead to risky behaviour.
So while the public is winding down, licensees will be
winding up. This is probably the busiest time of year for
you and your colleagues. You’ll be working long hours
and, at times, in high pressure situations. The key will be
making sure, as what we in the Southern Hemisphere
refer to as the ‘silly season’, is as safe as possible,
whether it’s drinking, eating or even gambling.
It’s important that patrons are protected and staff
are given the opportunity to do their job in a safe
environment. Of course, personal responsibility is an
important factor here. While family and friends can and
should also be keeping an eye on one another, licensees
and their staff have a role to play as well through our
responsible service of alcohol regulations.
Making sure patrons consume alcohol safely
while discouraging binge drinking is important,
as is making non-alcoholic alternatives like water
available to patrons. When it comes to keeping
patrons and workers safe from unwanted sexual
advances or harassment, we recently teamed up
with QMusic and Griffith University’s MATE Bystander
to produce a new video series to address women’s
safety in licensed venues. Licensees can use these
videos as part of their staff training procedures.
You can access the resources here: youtube.com/
playlist?list=PLwSVhLeZikBigJCQ9begUqakGIHzH65TT.
Like alcohol consumption, some people struggle
with gambling. That’s why we’re teaming up with the
Queensland Cricket this month to raise awareness
about sports gambling. Players from both Heat teams
will be reminding fans that they don’t need to have a bet
to enjoy sport.
Research conducted this year found that more than half
of young people aged 14 to 25 surveyed felt that betting
on sport is a part of Queensland’s way of life, so players
will also be encouraging parents to talk to their children
about gambling.
I would finally like to take the time to thank you and
your staff for all of the hard work throughout the year.
Queensland hotels are an integral and irreplaceable part
of our state, its culture and its economy.
I also truly hope you all get some time away from work
so you too can celebrate the festive season with family
and friends, because before we know it champagne
bottles will be popping as we farewell 2023 and we
realise we’re almost a quarter of the way through this
century. Where did the years go?
Merry Christmas and Happy New Year!
QHA REVIEW | 28

Victoria Thomson OLGR
DUTY OF CARE
As the end of the year is nearly upon us, more patrons
will be entering venues to celebrate over the Christmas
and New Year period. I’d like to remind licensees of
their obligations to provide a safe environment for their
patrons, staff and the areas surrounding their venue.
Creating a safer environment means your patrons
will be able to relax and enjoy themselves and it also
demonstrates your commitment to the responsible
service of alcohol (RSA).
Licensees should also be aware that this time of year
means some patrons may be entering a venue with
limited or no prior experience in consuming alcohol,
making them especially vulnerable to becoming
intoxicated. Licensees and their staff are responsible for
preventing patrons from becoming unduly intoxicated.
Staff must ensure alcohol is served, supplied and
promoted in a way that maintains a safe environment in
and around the venue and preserves the amenity of the
nearby area.
Equally, staff must also be trained to identify signs
of excessive drinking and know what measures to
implement to discourage binge drinking. These include
offering non-alcoholic alternatives and ensuring
water is available to help patrons pace their alcohol
consumption and remain safe.
I’d like to highlight some additional proactive measures
one licensee has implemented to manage the
responsible service of alcohol in their venue:
• conducting mandatory bi-monthly staff training
sessions to discuss any excessive alcohol incidents
and workshop solutions to prevent future incidents
• not serving shots after 9pm
• conducting physical sweeps of the entire venue
every hour to monitor for undue intoxication
I urge all licensees to consider implementing similar
strategies in their venues ahead of the peak Christmas
and New Year period. The Office of Liquor and Gaming
Regulation (OLGR) has a range of tips and resources
relating to staff and patron safety available on the
Business Queensland website: https://www.business.
qld.gov.au/industries/hospitality-tourism-sport/liquorgaming/liquor/compliance/patron-staff-safety.
Additionally, OLGR has collaborated with QMUSIC and
Griffith University’s MATE Bystander to develop a suite
of training resources for licensees to use which address
some of the incidents relating to sexual violence and
discrimination that patrons and staff may experience in
venues.
Every individual has the right to enjoy a night out
without their personal safety being compromised
or being made to feel uncomfortable. Equally staff
should be able to undertake their duties in a safe and
supportive space without fear of being harassed,
assaulted or violated in any form.
I encourage all licensees to access these training
resources and incorporate them into their staff training
practices to ensure your staff are better equipped to
address these situations should they occur.
On a separate note, I wanted to draw your attention
to an amendment to the Commonwealth Sex
Discrimination Act 1984 which comes into effect from
Sunday 12 December 2023.
Under the new amendment, employers are now
required to implement a positive duty of care.
This means employers must take reasonable and
proportionate measures to eliminate unlawful conduct in
the workplace.
To be compliant employers must ensure they are acting
to prevent workplace sexual harassment, sex-based
harassment, sex discrimination and a hostile work
environment and victimisation (known collectively as
unlawful conduct).
There are seven standards that outline what employers
are expected to do to satisfy the positive duty of care
under the Commonwealth Sex Discrimination Act 1984:
1. Leadership
2. Culture
3. Knowledge
4. Risk management
5. Support
6. Reporting and response
7. Monitoring, evaluation and transparency
If an employer doesn’t meet the above standards the
Australian Human Rights Commission will have the
power to enforce compliance.
Licensees can read the guidelines here: https://
humanrights.gov.au/sites/default/files/2023-08/
Guidelines%20for%20Complying%20with%20the%20
Positive%20Duty%20%282023%29.pdf.
QHA REVIEW | 29

LEGAL MATTERS with Curt Schatz
REFRESHER – COMPLIANCE INSPECTIONS
QHA REVIEW | 30
As the new holiday season inches closer, so too does
the busiest trade period of the year for hoteliers. With
various special occasions and holidays scheduled
in the summer calendar, hoteliers will undoubtedly
experience an increase in the frequency and size of
functions and events. Whilst this will be a positive
boost to your business, it can also increase the
possibility of problematic behaviour and potential
investigations of the compliance of your business.
In this article, we provide a quick refresher on the
investigative powers of the OLGR.
Investigator’s powers
Under the Liquor Act 1992, the OLGR is granted the
power to conduct investigations into various aspects
of licensed premises, including compliance with
licensing conditions, responsible service of alcohol
and adherence to other obligations. This includes
authority to inspect premises, examine records and
interview individuals regarding an investigation. Under
the Gaming Machine Act 1991, the OLGR has the
power to examine gaming machine operations,
compliance with gaming licence conditions and
investigation into alleged offences, audits and request
for documentation.
An inspection of your premises may be unannounced
or as a result of a complaint about the venue. An
inspector may be an authorised officer or a police
officer. Inspectors must be issued with an identity card
and cannot exercise a power without producing their
identity card. However, if the inspector has entered
the venue whilst the venue is open for trading, the
inspector may examine, record, photograph or film
anything in the venue without having first produced
their identity card. Effectively, this allows the inspector
to inspect the venue covertly.
Generally, an inspector will request the approved
manager or person in charge at the venue to produce
various documents. You should always ask the
inspector to produce their identity card so you know
the officer you are dealing with before the investigation.
You may be asked to provide a copy of your venue’s
licence documents, premises plans, approved
manager’s certificate, RSA certificates for staff, Risk
Assessed Management Plan, incident register, CCTV
footage and register. You are obligated to:
a. reasonably assist the inspector with their
investigation
b. if required, state your full name, address of resident
and date of birth along with evidence to confirm this
information (such as identification)
c. answer any reasonable questions asked to assist
with the inspector’s investigation
The inspector may also interview other staff members
or patrons of the venue. The interviewee is not
obligated to answer the inspector’s questions if they
have a ‘reasonable excuse’. A reasonable excuse
may be where the interviewee believes answering the
questions will incriminate them.
Policies and procedures
It is generally recommended that hoteliers regularly
review their operations and the conditions imposed
on their licensed to ensure that they are in compliance
with its requirements. Managers and staff should be
familiar with policies and procedures of the venue
and the venue’s Risk Assessed Management Plan. In
particular, staff should be aware of the venues policies
regarding patron behaviour, intoxicated patrons,
minors and responsible service of alcohol. Inspectors
will likely be assessing responses from management
and staff to patron behaviour, particularly on whether
unduly intoxicated patrons are being supplied with
or allowed to consume liquor. Such assessments are
likely examined before the inspector has confirmed
their visit and provided their identity card to the venue.
The OLGR’s robust investigative powers, as outlined
in the Liquor Act and Gaming Machine Act, are
intended to ensure that licensees are complying with
their obligations which play a vital role in maintaining
the safety of patrons and staff. Accordingly, it is
essential that hoteliers continue to take positive steps
in reviewing, updating and implementing standards to
avoid compliance breaches.

SUPERANNUATION
HOSTPLUS INTRODUCES NEW INVESTMENT OPTIONS
Hostplus has over 1.7 million members, each with
unique goals when it comes to their super. While the
majority of members invest in our award-winning
Balanced (MySuper) option, we also offer other
investment options to suit our member’s preferences.
Some members want to keep costs as low as
possible. Others want access to socially responsible
investments. Many just want the highest possible net
investment returns for their super.
That’s why we’ve created these new options, providing
members with an even greater range of choice.
What are the new investment options?
We’ve added six new pre-mixed options, each
designed to focus on one of these areas – net returns,
low cost or socially responsible investing.
The first new option is called High Growth. It invests in
all growth assets. While it’s a higher-risk investment, its
focus is on delivering the best net return over the long
term. We’ve designed this option for members who
have a medium to long-term investment time frame,
and who are seeking the best net return possible.
For members who would like to take less risk, we’ve
developed the Defensive investment option. This
option invests mainly in fixed interest and cash and
focuses on delivering the best possible net return for
its level of risk.
For those who like to minimise investment fees and
costs, we have two new options. Indexed High
Growth invests only in shares, and is therefore
higher risk, while aiming for higher long-term returns.
Indexed Defensive is a lower-risk option which invests
predominately in defensive assets like fixed interest
and cash.
Finally, we’ve also launched two new options that
focus on socially responsible investing, known as ‘SRI’.
Both options aim to reduce exposure to fossil fuels
and some other sectors like tobacco production and
gambling. SRI – High Growth invests in growth assets
and is higher risk, while our SRI – Defensive option
invests in a portfolio with a strong bias to defensive
assets such as fixed interest and cash.
These six new options add more choice to our existing
range of pre-mixed investment options. Now members
can choose the level of risk they’re comfortable with,
and the investment style they prefer.
These investment options have the ability to give
members greater control of their super. They can
invest in one option or spread their investment across
multiple options. And they can switch into or out of
these options at any time at no cost.
Anyone can invest in these options as long as they’re
a Hostplus member! They just log in to their Hostplus
Member Online account and select to manage their
investments.
Advice for members who need it
Best of all, our members don’t have to make
investment decisions on their own. Hostplus members
have access to financial advice – online, over the
phone and face to face. Members can call our
dedicated Hostplus advice number on 1300 303 188
or visit hostplus.com.au/financial-planning and one of
our superannuation advisers can help them work out
which investment option may be right for them. That’s
a plus.
This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information
is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS), available at
hostplus.com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at
hostplus.com.au.
Net investment returns represent the rate of return on investments after investment-related fees, costs and taxes have been deducted. Other fees and costs may
apply. Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund.
Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members
of Hostplus. Advice is provided by Hostplus financial planners who are Authorised Representatives of IFS. Fees may apply for personal financial advice; for further
information about the cost of personal advice, you can speak with your Hostplus financial planner or visit our website www.hostplus.com.au. Information to help
you decide whether you want to use personal financial advice services being offered is set out in the relevant IFS Financial Services Guide, a copy of which is
available from your Hostplus financial planner. Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811 836, ASFL 258145 to facilitate the provision of limited
personal financial advice to members of Hostplus via the web-based product SuperAdviser.
Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper
No 68 657 495 890 198.
QHA REVIEW | 31

INSIGHTS
THE CULTIVATOR OF CRAFT
NOTHING REPRESENTS THE BUSTLING EATERIES, VIBRANT NIGHTLIFE AND PECULIAR CHARACTER OF
BRISBANE’S WEST END BETTER THAN ARCHIVE BEER BOUTIQUE.
QHA REVIEW | 32
Known for its impressive selection of craft beers,
cheerful weekly events, live music and incredible
atmosphere, it’s no surprise that the venue has evolved
into one of the region’s most iconic destinations.
What most people don’t know, however, is that the
trendy bar and bistro is responsible for the longest
running craft beer festival in Queensland. Before there
was any other, there was Archive Beer Boutique’s
signature event – Armakeggon.
Not only did this festival encourage the state’s
emerging craft brewing industry, but it also helped
to sculpt West End’s culture into what it is today – a
dynamic locality packed with quirky craft vendors,
brewpubs and live music venues.
Owner of Archive Beer Boutique, Jackson Quinn of
Quinn Hotels, said the festival was introduced in 2009
to cater for a growing demographic in the community.

INSIGHTS
“The prior owner, Jim Davies of AusHotels, was the
one who nurtured the festival in its infancy and all the
way through to its fruition.
“He has marketed the event in such a great way and
made it into the success that it is. The festival was one
of the first to hero craft beer,” he said.
In October 2023, Archive Beer Boutique celebrated
its 14th annual Armakeggon in style with live music, a
comedy show, brew-related games, raffles, giveaways
and the kind of exciting, high-spirited fun you would
expect from one of the hallmark venues of West End.
Of course, the festival also had a massive line-up of
brews, featuring both old favourites and imaginative
new beers. These indulgent kegs included Your Mates
Brewing’s Imperial White Choc & Macadamia Stout,
Slipstream Brewing’s Banana Cream Ale, Mountain
Culture Beer’s World’s Best Chef Oat Cream IPA, Revel
Brewing’s Brewers Lounge Cryogenic Hops IPA and
Aether Brewing’s Biscoff Porter – just to name a few.
Jackson said, while this was the first Armakeggon he
had experienced, he saw it as an immense success,
not only from a numbers point of view, but also in how
much it supported craft breweries across the state.
“We had an insane variation of craft beers on offer – 28
in total. These ranged from dark chocolate stouts and
lolly sours to pastry flavoured brews and triple IPA’s. It
was just crazy.
“First place this year was Young Henrys and their
Weis You Were Here Imperial Fruited Smoothie
Sour. Second place was Ten Toes with their Turkish
Delight Sour and third place was a tie between Sierra
Nevada’s No Place Like Aus IPA and Your Mates’
White Choc Maca Stout,” he said.
QHA REVIEW | 33

INSIGHTS
QHA REVIEW | 34
The venue’s love of craft doesn’t just make itself
known every year at the Armakeggon festival, but also
in its day-to-day operations. Since it was founded over
13 years ago, the pub has been providing guests with
the opportunity to taste the very best domestic and
international craft brews, including over 300 bottled
beers and 22 constantly rotating beers on tap.
Archive Beer Boutique marks the first Queensland
location obtained by Quinn Hotels. Shortly after
acquiring the venue in 2023, the hospitality group
was sure to maintain the authentic culture and style
of the pub as much as possible while still giving it the
sprucing up it needed.
Jackson said, since taking over nine months ago,
Quinn Hotels has ensured that the venue continues to
be fully dedicated to craft beer.
“This focus is definitely a point of differentiation and
separates us from the rest, as we have a wider range
of options to cater for a larger community of beer
drinkers in Queensland.
“The last venues I have owned have all been standard
‘meat and two veg’ hotels and pubs, so I was really
looking forward to something different. For me, Archive
really sets itself apart.
“I have a strong passion for beer, especially the
creative processes and flavours of craft beer. Thanks
to venues like Archive, the hospitality market is heavily
evolving in this area, which is great to see.
“The West End is gentrifying with the times, so we
were trying to broaden the appeal of our space. A lot
of our neighbours in this region were getting pushed
out because the area is transforming, so we had to
improve our venue to make it more comfortable for all
kinds of visitors,” he said.
Glancing above Archive Beer Boutique and its
signature marquee sign reveals the venue’s charming
sister location, Loft West End, which is easily one of
Brisbane’s best kept secrets. Set away from the hustle
and bustle of the lively craft beer bar, the venue is
made up of cosy, bespoke and eclectic function rooms
that perfectly contrast with the more rustic and casual
spaces available downstairs.
Complete with a delicious canape selection, varietal
cocktail list and spectacular view overlooking West
End, you could say the two-in-one building has every
kind of customer base covered – from those looking
for a polite get-together to those looking for a jovial
catch-up with mates.

INSIGHTS
QHA REVIEW | 35

INSIGHTS
QHA REVIEW | 36
Jackson said they are all about functions at Loft West
End and Archive Beer Boutique, as both venues have
an emphasis on unique and stunning spaces perfectly
suited to all kinds of events.
“Our sister location upstairs has a very large function
space that is booked heavily for two to five nights
a week. It is such a versatile venue, and is used
for everything from hens nights through to wakes,
birthdays, engagements, rave parties and live music
events.
“We are having so much success when it comes to
weddings too. We are currently in peak season and
are booked out far in advance. With our distinct style,
we feel that we are the perfect venue for wedding
days,” he said.
The unique flavours, varied brewing techniques and
enthusiasm of craft beer has certainly shaped how we
interact with drink menus in hospitality businesses.
It’s hard to say where the industry would be without
locations like Archive Beer Boutique, which propelled
lesser-known and creatively brewed beer into the
eyes of the public when the market was presented an
alternative to mainstream brewing companies.
Many of Queensland’s great craft breweries were
brought into the limelight thanks to the venue’s
relentless support over the years. Famously, the pub
has never poured anything but craft beer through its
taps, and it looks like it will remain that way in the
foreseeable future.
Jackson said, as one of the original craft beer venues
in Queensland, Archive Beer Boutique in West End
definitely has further plans when it comes to fostering
the industry in Brisbane.
“Coming into the new year, we are thinking about
organising a ‘locals week’ where we would have a
special brew courtesy of all our local craft brewing
businesses.
“We are looking forward to another energetic
Armarkeggon in 2024, and are excited to shake it up
with some different styles of craft beer and plenty of
great entertainment,” he said.

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ACCOMMODATION with Tom Fitzgerald
MARKET OUTLOOK – 2023 AND BEYOND
QHA REVIEW | 38
As the end of the year draws near, we take stock
on performance, results, challenges and how the
accommodation market is poised for the future.
In 2023 we’ve seen international tourism yet to fully
recover with nights and spending still 17% below
2019. The high costs of travel to Australia continue
to weigh on this recovery. International holiday visitor
numbers from China have reached barely 30% of 2019
levels, impacting all markets and in particular Cairns
and the Gold Coast. This is expected to improve over
the coming year, with international air capacity into the
Queensland market increasing. Domestic tourism has
been a growing source for Australia but is starting to
slow with fewer trips being taken, as there has been a
significant decline in the number of night stays when
compared to 2019.
Major events continue to be one of the strong drivers
of hotel demand. Blockbuster events in Queensland
such as the Pacific Airshow, Supercars in Townsville
and Gold Coast, NRL Magic Round, Elton John, Ed
Sheeran and Paul McCartney concerts, footy finals
across AFL and NRL as well as the Women’s FIFA
World Cup were significant drivers for hotel occupancy
this year.
Business Events also began a tentative comeback with
promising conferences planned such as the Taiwan
Cathay Life Insurance trip, which is expected to fill
more than 10,000 hotel nights in Brisbane during May
2024, and the redeveloped Cairns Convention Centre
securing the Australian Catholic Education Conference
in 2025.
Across Central Queensland there are a plethora of
renewable energy projects in the works, with multiple
wind and solar projects being developed that are
contributing to higher occupancy for accommodation.
Of note, Gladstone is set to welcome the region’s first
five-star hotel in mid-2024, with a combined Peppers
(32-room) and Mantra (60-room) concept under
development. This should assist in availability for the
corporate and leisure markets.
Over the year Sydney has led the country with the
highest occupancy, average daily rate (ADR) and
revenue per available room (RevPAR) rates. Brisbane
has recorded the strongest RevPAR growth when
compared to 2019 and is up 50.9%. Across the
country, Brisbane also showed the strongest ADR
growth compared to 2019 and was the only market
where occupancies were trending higher than
they were in 2019. In comparison to other states,
Queensland has been the clear standout with the
strongest gain in spend, which is up 45.8%. This
compares to 32% and 31.8% in New South Wales and
Victoria respectively.
Interest rate hikes since May 2022 have gradually
impacted household discretionary spend, dampening
leisure spend with a switch to lower grades of

ACCOMMODATION
accommodation or shorter durations of stay. Low
unemployment levels and the slower than anticipated
return of internationally sourced labour continues to
give rise to shortages and competitive wage pricing.
With increases to the Hospitality Industry Government
Award, the hospitality industry has seen wages
increase by almost 20% since mid-2018.
Short Term Rental Accommodation (STRA) has
increased significantly with the addition of almost
12,500 listings across 2023 with operators pursuing
high returns from the resurgent tourism markets.
This has almost doubled the STRA stock from a year
ago, meaning this sector faces growing regulation as
the Federal and State Governments tackle a lack of
housing supply against the backdrop of high inbound
migration and limited new apartment supply.
Australia’s accommodation market has continued to
grow with the opening of around 4,499 rooms through
2023 with a further 4,286 rooms under construction
and due to open next year. Demand tailwinds,
easing supply, high room rates and the return of
international travel have increased the hotel industry’s
attractiveness.
As the host of 2032 Olympics, Brisbane is emerging as
a favored hotel development location and will be in the
global spotlight after the staged opening of the Queens
Wharf Brisbane in April 2024. Touted as a renaissance,
ultra-luxury hotels and brands will continue opening
into 2024 and beyond, including Mondrian Gold Coast
(212 rooms) and Ardo Hotel Townsville (132 rooms).
Adding further momentum in the luxury hotel space,
in 2023 Brisbane hotel The Calile took out 12th place
and received global recognition as the only hotel in
Australia to be awarded entry in the prestigious World’s
50 Best Hotels awards. Additionally, new luxury resorts
are being planned for Gold Coast and Cairns as global
resort markets continue to perform strongly post-
Covid19 amid resurgent leisure travel and a desire
for experiences. The activity in this accommodation
market is helping to set new ADR benchmarks
across the country and will assist Australia to develop
a competitive edge with diversified and upgraded
product.
Here's
cheers
The
QHA Podcast
YOU CAN LISTEN AT
QHA.ORG.AU
Source acknowledgements:
Architecture and Design, Article: Townsville’s first ever luxury hotel set
for launch.
The Hotel Conversation, Article: Groundswell investor appetite
Australia high performing hotels market colliers.
Townsville Bulletin, Article: Mayor believes green projects could save
pubs and hotels out West.
Urban Developer, Article: Accor regional Queensland five star hotel
Gladstone.

FOCUS
CHARM AND CHARACTER
AT A TIME WHEN HOSPITALITY WAS DOING IT TOUGH, MANY SAW AN OPPORTUNITY TO REVITALISE THE HISTORICAL
QUEENSLAND VENUES THAT PAVED THE WAY FOR OUR INDUSTRY ALL THOSE YEARS AGO.
QHA REVIEW | 40
The closures brought about by the pandemic provided
one small gift to hoteliers and publicans: time. Many
QHA members used this period to not only improve
their businesses, but also to renovate their venues to
meet the evolving expectations of modern-day hotels
and pubs.
One such venue is the Seaview Hotel. After an eventful
history serving as Townsville’s beloved watering hole
(not even mentioning its iconic stories of cyclones,
crocodiles and World War II officers), the 134-yearold
venue was finally given a chance to renew itself in
2020.
Built in 1889, the original timber hotel was destroyed
by a fire in 1929 before being rebuilt the next year.
Designed by local architect Joe Rooney, the structure
still standing is one of the few remaining masonry
hotels in Queensland, and continues to have stunning
views that overlook the gateway to the Great Barrier
Reef.
Alongside Catrina Schell, general manager of the
Seaview Hotel, Jason Schell, said that while the venue
has been through countless facelifts since then, none
have been as dramatic and game-changing as the
hotel’s most recent.
“We traded in the venue for nearly six years before
starting renovations. The reason for this was that we
wanted to make sure we knew our demographic.
“We obviously needed to bring in new people without
pushing away our existing customers, so it was
important we took the time to know all of our customer
bases so we could try to give them exactly what they
wanted.

FOCUS
“That is when Joe Irvin of the Irvin Hotel Group made
the decision to spend up to eight million dollars
bringing this glorious hotel back to its prime,” he said.
With a focus on preserving the local atmosphere and
culture of Australian hotels and pubs, the Irvin Hotel
Group attends to many venues across Townsville,
Mount Isa, Gladstone, the Gold Coast, the Sunshine
Coast and Sydney.
Spurred on by the Covid19 lockdowns, the hospitality
group made the most of a difficult time by reviving
the Seaview Hotels reputation in the Queensland
hospitality industry with a complete glow-up.
Working closely with Darren Dickfos Architects, the
historical landmark was given a literal fresh coat
of paint, including a striking white exterior and a
coastal aesthetic that took advantage of the venue’s
beautiful location on The Strand – Townville’s popular
beachfront promenade.
Over a period of 18 months, the hotel’s old gaming
space was transformed into a sports bar, with its
bottle shop forming the basis of a new and expanded
BUILT IN 1889, THE ORIGINAL TIMBER
HOTEL WAS DESTROYED BY A FIRE IN 1929
BEFORE BEING REBUILT THE NEXT YEAR.
gaming area. Almost every inch of the venue was
redeveloped, all while maintaining the building’s
charming and unique architecture that continues to be
valued by the community today.
Despite all stages being completed in November 2021,
Jason said talks of renovation started almost as soon
as the venue was purchased by the Irvin Hotel Group
in February 2013.
“It was definitely a huge priority to retain the hotel’s
original character. The beer garden has always been a
focal point of the entire venue, so our main goal was to
retain the appeal of the hotel’s outdoor area while also
improving upon it.
QHA REVIEW | 41

FOCUS
QHA REVIEW | 42
...PERHAPS THE MOST SIGNIFICANT
CHANGE FOR THE VENUE WAS THE
OVERHAUL OF ITS BELOVED BEER GARDEN,
WHICH NOW COVERS A WHOPPING 1,000
SQUARE METRES...

FOCUS
“We also wanted to protect it from North Queensland’s
notoriously hot and rainy weather while still making it
feel very open no matter where you are situated in the
outdoor space,” he said.
In addition to a fully refurbished restaurant and bar,
perhaps the most significant change for the venue
was the overhaul of its beloved beer garden, which
now covers a whopping 1,000 square metres and
accommodates all kinds of entertainment – from
sporting events and functions to live music and
performances.
Despite all of its bells and whistles, the hotel maintains
a light, airy and classic North Queensland atmosphere.
This ambience is made all the more prominent thanks
to its white and timber décor, tropical fish tank, open
spaces and large windows that allow guests to take in
the venue’s amazing position. As the name suggests,
the hotel enjoys stunning coastal vistas, which have
been made all the more prominent since its renovation.
In the two years following its renewal, Seaview Hotel
has gone from strength to strength, which is clearly
represented by the venue’s recent achievements at the
QHA Awards for Excellence.
“Despite being slightly disappointed in missing out
on the award for Best Redeveloped Hotel – General
Division last year, we were pretty confident going into
the awards this year, especially after taking out Best
Gaming Venue – Metropolitan in 2022.
“It was a great feeling to win Best Outdoor/Non-
Enclosed Facility. We were reasonably confident going
into the awards, but it’s always good to win, so we had
a great night,” Jason said.
If the venue’s increasing appearances in the QHA
Awards for Excellence indicate anything, it’s that
Seaview Hotel will continue to improve on what it has
delivered to the Townsville community for generations
– a friendly watering hole by the coast that celebrates
our state’s history with great quality food and service.
“Although there are no immediate plans, Irvin Hotel
Group owns the block of land next door to the hotel –
meaning there is still plenty of space to do something
special.
“We will always aim to be a vibrant place to catch up
with friends and family for dinner, especially now that
we have a focus on live music and sporting events
with our big-screen televisions.
“We are grateful for the recognition that the awards
have granted our outdoor space. The beer garden has
a great position right on The Strand in addition to a
fabulous outlook that takes in views of Magnetic Island
and beyond,” he said.
QHA REVIEW | 43

EMPLOYMENT RELATIONS with Jenna Penfold
PUBLIC HOLIDAYS
QHA REVIEW | 44
As we quickly approach the upcoming holiday season,
public holidays come to mind and the ever-contentious
question as to whether an employer can require an
employee to work on a public holiday.
A Federal Court decision earlier this year prompted
media coverage which created some uncertainty about
whether employees are able to choose not to work
on a public holiday, even if a business needs them to
work.
The decision
On 28 March 2023, the Federal Court of Australia
found that BHP’s labour hire division had contravened
the Fair Work Act 2009 (Cth) (‘the Act’) when it
unreasonably required employees to work over the
Christmas and Boxing Day public holidays. The
decision centred on the requirements of section 114 of
the Act.
The key issue of this decision was that the employer
had not complied with the requirement to request
an employee to work on a public holiday per section
114(2). The court held that an employer must make
a reasonable request for the employee to work on a
public holiday and that the employee be provided an
opportunity to make a choice to either accept or refuse
the request.
Importantly, the decision clarifies that an employer is
required to make a request of the employee to which
the employee may reasonably refuse. If an employer
makes a reasonable request and the employee
unreasonably refuses, the employer can still require the
employee to work on the public holiday.
What this means for employers
Work on a public holiday is a common feature in the
hospitality industry and is recognised through penalty
rates and additional public holiday entitlements
contained in the Hospitality Industry (General) Award
2020 (‘HIGA’).
While this decision and the resulting news coverage
may insinuate that employees have free choice
about whether to work on a public holiday or not, the
requirements of section 114 still apply.

Jenna Penfold
EMPLOYMENT RELATIONS
Section 114(1) of the Act states:
An employee is entitled to be absent from his or her
employment on a day or part-day that is a public
holiday in the place where the employee is based
for work purposes.
However, the employer may request an employee to
work on the public holiday if the request is reasonable.
The employee may be able to refuse the request
provided:
a. the employer’s request to work was not reasonable,
or
b. the employee’s refusal to work is reasonable.
Importantly, this decision does not remove an
employer’s ability to require an employee to work on
a public holiday if the request to work was reasonable
and the employee’s refusal was unreasonable.
Employers should refer to section 114(4) to assess
if their request for an employee to work a public
holiday is ‘reasonable’. If an employer has reasonably
requested an employee to work on a public holiday
and the employee has responded by refusing the
request, the employer can again refer to section 114(4)
to assess if the employee’s refusal was reasonable.
How to request an employee to work a public
holiday
When requesting an employee to work a public
holiday, employers must ensure their employees are
provided with an opportunity to accept or refuse the
request. The request to work on a public holiday has
to be a question, not a direction.
For example:
• providing a draft roster to employees and allowing
employees to indicate if they would accept or refuse
the shift, or
• making the request in the form of a question
Employers are also encouraged to review existing
employment contracts. It is recommended that
employment contracts make it clear that the employee
is entitled to be absent on a public holidays, however
due to the hospitality industry, it is likely that they
will be requested to work. This will be useful to
foreshadow any later request from the employer.
If your employee refuses to work the public
holiday
As mentioned above, section 114(3) of the Act
provides employees with the option to refuse the
request to work on a public holiday, on reasonable
grounds. If your employee refuses the request,
employers are encouraged to have discussions and
negotiations with the employee about the refusal of the
request.
If after those discussions and negotiations the
employer determines their request for the employee
to work the public holiday was reasonable and that
the employee does not have reasonable grounds to
refuse the request (please refer to section 114(4)), the
employer can require the employee to work the public
holiday.
This is consistent with the Federal Court’s Decision at
paragraph five:
“Ultimately, after discussion or negotiation, the
employer may require an employee to work on a public
holiday if the request is reasonable and the employee’s
refusal is unreasonable.”
What about casuals?
As a reminder, section 15A of the Act provides that
casual employees have the discretion whether or not
to accept shifts that are offered to them, irrespective
of whether it is a public holiday or just a standard
day of the week. By virtue of the nature of casual
employment, the employer cannot compel a casual
employee to work any shift that the casual employee
does not want to work.
In summary, employers need to request first. If you
have an employee refusing to work on a public holiday,
we can provide you with further advice.
If you would like to seek further advice, please contact
the QHA’s Employment Relations Department on 07
3221 6999 or via email at er@qha.org.au.
QHA REVIEW | 45

TRAINING AND SAFETY RTO 30826
with Therese Kelly
IS IT TIME FOR A RESPONSIBLE
SERVICE OF ALCOHOL REFRESHER?
QHA REVIEW | 46
It is important for staff and management to keep their
Responsible Service of Alcohol (RSA) skills current and
effective when working in licensed venues.
Maintaining RSA skills, including up-to-date knowledge
and an understanding of the legislation, is important
for you, the venue and your customers in addition to
being crucial for staff and management in licensed
venues.
RSA training equips team members with the
knowledge and techniques necessary to ensure the
responsible service and consumption of alcohol,
promoting the well-being and safety of customers. It
helps staff identify intoxication levels, prevent underage
drinking and handle tricky situations that may arise. By
keeping your team member’s RSA skills current and
effective, staff and management can contribute to a
safe and enjoyable experience for patrons.
Sudden changes in laws and regulations can
sometimes come as a surprise to patrons. It
is important for licensed venues to effectively
communicate any changes to their customers in a
timely manner to minimise confusion and potential
dissatisfaction. When laws change, venues can use
various communication channels such as signage,
social media platforms, direct emails or even staff
announcements to inform patrons about the updated
regulations.
This helps to manage expectations and ensure
that everyone understands and respects the new
laws or policies put in place. Open and transparent
communication can go a long way in avoiding any
shocks or misunderstandings among patrons–
especially when serving at the ‘front line’ of a busy
venue. Liquor licensing inspectors do not always
announce their presence in a venue, and some
consumers might not accept change easily. Do not
get caught off-guard with an outdated set of RSA
skills. Responsible service is as much about having
confidence and a sound understanding about your
responsibilities as it is about enforcing the rules.
To ensure your RSA knowledge is up to date, below
are a few steps you can follow.
Stay informed with industry updates
Regularly check for any changes or updates in laws,
regulations and guidelines related to responsible
alcohol service. Industry organisations, government
websites and relevant publications are useful sources
of information.
Attend refresher courses
Consider attending refresher courses or workshops
provided by certified RSA training providers. These
courses can help you refresh your knowledge and
provide you with the latest information on responsible
alcohol service practices.
Engage in continued professional development
Take advantage of opportunities for continued
professional development in the hospitality industry.
Participate in relevant seminars, webinars, conferences
or workshops that focus on responsible alcohol service
and related topics.
Join professional associations
Consider joining professional associations or groups
related to the hospitality and alcohol industry. These
organisations often provide resources, training, and
networking opportunities that can keep you updated
on responsible alcohol service practices.
Seek feedback and share experiences
Engage with your colleagues and peers in the
hospitality industry. Sharing experiences, discussing
challenges and seeking feedback can help you
stay aware of best practices and any changes in
responsible alcohol service.
OLGR (Office of Liquor and Gaming Regulation) has
produced a series of short videos. These highlight
the need to be aware of the three categories of
customers who cannot be served:
• minors
• unduly intoxicated
• disorderly
It is great for staff to view these and record that
they have done so in the venue’s training register.
Remember, it is important to adapt and comply with
the specific regulations and guidelines of your area.
Stay informed and always prioritise the safety and wellbeing
of guests when serving alcohol.

Damian Steele
INDUSTRY ENGAGEMENT
LOOKING FORWARD
We look towards the festive season and 2024 with
confidence that our industry will continue to grow and
prosper. Notwithstanding the well publicised ‘cost of
living’ pressures, 2024 presents a year of opportunity
which includes the Queensland State Election in
October.
QHA will be advocating on behalf of members
to ensure the best possible policy settings and
trading environment for the hotel, hospitality,
accommodation and tourism sector. We have a
powerful voice considering there is a hotel member in
every constituency in Queensland and encourage all
members to engage with your local politicians from
all sides of politics. QHA will share with members the
QHA Industry Issues Guide 2024 early next year.
Reflecting on 2023, QHA representations have borne
fruit and we continue to prosecute several issues in
the best interests of member’s businesses. Eternal
vigilance, I call it. This year, to highlight a few, we have:
• successfully streamlined the criteria for one-off
extended trading hours permits (what constitutes
a ‘significant event’ and for ‘the licensee’s benefit’
aspects)
• maintained the ability to drink in Designated
Outdoor Smoking Areas (DOSA’s) – the initial
proposed smoking reforms banned drinking in
DOSAs
• ensured the interests of hotels were protected
regarding take-away liquor sales and
• maintained the existing regulatory framework
• made submissions on the online delivery of alcohol
and debunked a few myths
• launched the successful community QHA-Drinkwise
Campaigns in Mt Isa, Cairns and Townsville
• continued to engage on behalf of members with
Office of Liquor and Gaming Regulation and
Queensland Police regarding compliance and
enforcement issues
• obtained 100% SKY Channel fee rebates for QHA
members with TAB wagering
• supported and facilitated the Assessment of the
Economic and Social Contribution of the Land-
Based Gambling Industries research project
• positively had the trial extended for a further year
for the Hotel Gaming Machine Operating Authorities
Tender Sale conditions with the reduced tax
commission for sellers and the publication of a
minimum acceptable price
• secured changes to the cash clearance procedures
and leaving EGM doors open to reduce risk and
provide a safer working environment for staff
• conducted free member training sessions on Anti-
Money Laundering /Counter Terrorism Financing
(AML/CTF) Compliance and engaged collaboratively
with AUSTRAC
• welcomed another 200+ QHA accommodation
members post the merger of Accommodation
Associated of Australia into the AHA/QHA
• kept the introduction of tourism visitor levies (bed
taxes) out of Queensland
• made ongoing submissions regarding the disparity
between Short-term Rental providers and our
established accommodation businesses, including
the negative impact on rental housing supply for
both the community and our staff
• won a number of training grants to assist in skilling
our workforce through QHA training, which has
expanded the scope of our Registered Training
Organisation to offer certificate level courses
• represented members both at state and federal
levels and provided AHA national advice through
our QHA Employment Relations team
• ensured we are fair employers who look after our
staff, positioning our industry as one of choice to
attract and retain our workforce
• advocated to build our industry workforce capacity
through efficient Visa processing, working holiday
makers timeframes and substantial migration
pathways
• run the QHA W.A.R.M campaign – our venues are
Welcoming, Attentive, Respectful and Manners
matter
• supported our charitable causes, including It’s a
Bloke Thing (men’s prostate cancer awareness),
Smart Pups (assistance dogs for children),
Toowoomba Hospital Foundation, Braille House and
Maddox’s Helping Hand Foundation.
We are looking forward to 2024 and engaging with
members and partners. The QHA 2024 Events
Calendar is bumper-packed and we encourage you to
get involved. In this pending election year, tell us your
concerns and share your intel. Let’s work together to
make the hotel, accommodation and tourism industry
of Queensland world class. On behalf of all the QHA
team, we wish you a safe, merry and prosperous
Christmas and New Year.
QHA REVIEW | 47

TOP DROP
CABIN DECOR DDH IPA
Mountain Culture
QDH HAZY DOUBLE IPA
LIMITED RELEASE
Aether Brewing
SUNDAY SESH
SESSION HAZY IPA
Chur Brewing Company
HOP GEEK IPA
Behemoth Brewing
Company
QHA REVIEW | 48
It’s Christmas which is
all about spending time
with those you love. For
me that means family,
friends and lots of IPAs.
And so, there is no better
place to start than the
ever-reliable Mountain
Culture who’s brewery
is not far from where
the team who beat my
beloved Broncos resides.
Beers like this make you
forgive and forget. The
beautiful aroma and taste
of pink grapefruit and
tangerine with a hint of
mango dances on your
tastebuds.
Another brewery that
always delivers the goods
is Aether but this brew is a
departure from what I refer
to as their signature taste.
With that said, it is bloody
exceptional all the same.
It’s a honeydew melon
explosion with a magical
underlying bitterness
that will absolutely blow
your socks off. Mine are
already half a kilometre
down the street. So much
work but such amazing
flavours.
Beers like this one make
me want to pull up
stumps and move to New
Zealand. Hell, they’re
already better at rugby
then us, and some could
argue the same goes
for their beers. Don’t
get me wrong, ours are
very good, but the Kiwi
brews are exceptional.
Or maybe only the
exceptional ones make
it to our shores? Either
way, this hazy IPA is an
absolute cracker. It’s light
yet still fruity and juicy.
Ok I confess, around
Christmas time I get a
little excited and start to
crack out the IPA and
DIPAs in a big way. This
one is another incredible
one and it is no surprise
given it is from the same
brewery as the one on the
left, albeit under a different
name. After a trademark
dispute in Australia, New
Zealand’s Behemoth
Brewing Co operates
under the Chur Brewing
name here. So, long story
short, they are one and
the same and the beer
incredible. This one is
bursting with tropical and
citrus flavours.

TOP DROP
LONG HAUL
CALIFORNIA IPA
Banks Brewing
x Rocky Ridge
PARTY & BULLSHIT
EAST COAST IPA
Garage Project
ORGANIC KOALA GIN
BeachTree Distilling Co
GRAPEFRUIT APERITIF
Wolf Lane Distillery
“Long haul”, it’s the best
way to describe this year.
This beer, however, was
far from arduous. It takes
your palate on a trip
across the Pacific with
beautiful aromas and taste
of nectarines, mandarin
and mango with a subtle
underlying flavour of pine.
The finish is dry and fruity.
Enjoy the trip, it is a ripper.
As per usual, Garage
Project delivers the
goods. Nice mango and
tropical fruit notes with
a pithy grapefruit finish.
The description on the
can best encapsulates
what it is all about, “It’s
just bigger and juicier
than it’s bitter West Coast
counterpart, like sippin’
hazy hop nectar from a
can.”
Gold at the 2022 World
Gin Awards underlines
how exceptional this gin
is. Small batch artisan gin
it most certainly is and it
wonderfully celebrates
the taste of Australia —
traditional juniper berries
are balanced with notes
of native lemon myrtle,
marshmallow leaf, lime,
cinnamon and vanilla. It is
simply perfect neat over
ice, but with Midnight
Mixer’s Extra Dry Tonic it
is equally devine.
Ohh my goodness, I
have just discovered my
new drink. Talk about the
taste of a Queensland
summer. Wow. Neat over
ice it is unbelievable. It
honestly doesn’t need
anything else. That said, it
is still magic with a bit of
Midnight Mixer Extra Dry
Tonic. I imagine it will be
exceptional in a cocktail
which I am sure to try this
Christmas.
QHA REVIEW | 49

A CRAFTY BUNCH
SLOW BREWING,
SLOW LIVING
INSPIRED BY THE FRESH, EASY-GOING VIBES OF THE GOLD COAST, BURLEIGH BREWING CO IS
ADDING SOME VIBRANT NEW RELEASES TO ITS FAMILY OF SENSATIONAL CRAFT BEERS.
QHA REVIEW | 50
Founded by Peta and Brennan Fielding, Burleigh
Brewing opened its doors seventeen years ago to offer
Australians quality craft beer underpinned by flavour,
sustainability and, of course, the slow and peaceful
feeling of sipping a cold brew on the coast.
When asked about how the business has fared since
we last caught up with Burleigh Brewing at the height
of its growth in 2021, head of brand and marketing,
Charlie Downing, said it’s been a busy few years of
consolidation.
“We’ve reflected on the turbulence of the pandemic,
rising costs and economic headwinds, and despite
a slowing beer category, we’re feeling cautiously
optimistic about entering a new phase of growth.
“We’ve repositioned our brand to better serve
customer and consumer needs, and in doing so,
we’ve premium-ised our packaging and innovated new
lagers to reach new drinkers in new occasions,” he
said.
With 28 gold medals under its belt, Burleigh Brewing
has helped transform the Gold Coast’s independent
craft brewing scene into one of the most vibrant and
thriving in the country, but the business is certainly not
stopping there.
In an extension to one of the brewery’s signature lagers
that helped pioneer the carb-conscious alcohol trend
in Australia, Bighead, Burleigh are introducing a 3%
mid-strength variant in multiple sizes, including 330ml
bottles, 375ml cans and 50L kegs.
Charlie said the brand is excited to launch their newlook
packaging in addition to their latest lagers this
month, with the brewery’s refreshing new ale range
also rolling out early next year.

“WE’VE REPOSITIONED OUR BRAND
TO BETTER SERVE CUSTOMER AND
CONSUMER NEEDS, AND IN DOING SO,
WE’VE PREMIUM-ISED OUR PACKAGING
AND INNOVATED NEW LAGERS TO REACH
NEW DRINKERS IN NEW OCCASIONS,”
CHARLIE SAID.
“Our brewing pedigree is anchored in lager, so
we’ve taken our time to perfect our expression of a
clean, crisp and refreshing lager – the kind we know
Queenslanders love,” he said.
With a dedication to balance, character and soul,
each of Burleigh Brewing’s beers exude crisp,
tropical and creative flavours, so its new releases
are sure to be no different. These latest brews will
expand the brand’s core range of beers, which
includes its no-carb lager, Bighead, its tropical pale
ale, Twisted Palm, its sessionable ale, Mid Tide,
its Mexican lager, Sublime, and its juicy IPA, Hop
Nectar.
Charlie said, on the other hand, their Brewer’s
Notebook collection instead shines more of a light
on brewer skill and creativity.
“These diverse and eclectic beers serve the many
tastes of beer adorers and pulse in and out of our
Taphouse as seasons change, or as curiosity leads
to new and different styles.

A CRAFTY BUNCH
QHA REVIEW | 52
“All our beers are slow-brewed for natural freshness.
For us, beer done right means extra time in the tanks,
and slow brewing allows our beer to ferment and age
at its natural pace.
“We expertly brew without chemical additives or
preservatives, or as we like to say, ‘no sh*t, no
shortcuts.’ That brewing ethos extends to all that we
do. It’s in our nature to take things slow, because life
and beer are best when we do,” he said.
Despite their modern and innovative approach to craft
beer, the brewery is inspired by traditional brewing
methods, which are all put into practice onsite at their
Taphouse in Burleigh Heads.
Charlie said the Taphouse is their spiritual brand home,
as nothing excites them more than hosting drinkers
from all over the country and introducing them to the
brewery’s diverse portfolio of beers.
“We’ve observed the entire on-premise industry
navigate the complexities of the pandemic, but we’re
getting our venue back to its best.
“We have a new team of passionate brewtenders, a
quality food partnership with local heroes, Hail Mary,
and a full calendar of entertainment starting this
month, from outdoor cinema, live comedy, music and
more,” he said.
It would be fair to say that Burleigh Brewing’s
Taphouse is a cornerstone of the Gold Coast
community, not only because of the venue’s great
beers and bright atmosphere, but also due to the
many joyful events the brewery hosts.
In addition to extending their Brewing Local Artists
program in 2024, the business is once again
partnering with the Gold Coast Laughs Festival,
the Gold Coast Film Festival, the Gold Coast Music
Awards, the Bleach Festival and the Surface Festival.
Basically, if it’s any occasion celebrating the region’s
art, music, spirit and creativity, Burleigh Brewing will be
there.
Charlie said, to put it simply, they are in it for their
community – both in real life and online.
“They say it takes a village to raise a child, and we
believe the same can be said for a local brewery. We’re
most visible in our community support of the arts on
the Gold Coast, for which we remain committed and
passionate.
“Just last week, we were also talking about reprising
our ‘Brewhouse Bash’ program where we open
the Taphouse doors to local clubs and community
members to share our facility as a hub for local
engagement,” he said.
Burleigh Brewing’s entire brand identity centres on
the benefits of taking the time to do things right, and
represents a growing movement for premium beer
among people who are drinking less, but better.
Charlie specified that, in Burleigh Brewing’s case,
‘better’ means an appreciation of quality and slowing
down to enjoy the moment.
“Our drinkers care about that feeling of calm you get
from stepping off the fast lane for a moment and taking
it slow. They make the most of their drinking occasion,
so they prefer beer made right and are prepared to pay
more for quality.
“We know how passionate Queenslanders are for
quality venues and experiences, so we see value in
premium-ising patrons so that we all win,” he said.

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A CRAFTY
BUNCH
W H Y N O T S T O C K & S U P P O R T
Aether Brewing
Aether is more than just a
brewery or just some beer. It is an
expression of creativity, innovation
and quality which is hand crafted
by a team who treat each other as
family. We are driven by our shared
unrelenting passion for what we
do and the dedication we have for
great beer shows in each and every
beer that leaves our home in the
North of Brisbane. From our multiple
award winning core range to our
highly anticipated seasonal releases,
we create a beer for every taste.
1800 325 013
aetherbrewing.com.au
Ballistic Beer Co.
At Ballistic we have a simple theory.
Fresh beer is the best beer. That’s
why we brew in small batches, more
frequently, and store it cold so you get
the same blast of flavour our brewers
do. Our pale ales, lagers, IPAs, sours
and special releases will blow away
the traditional ideas and expectations
of what beer should be.
Set in an old World War II
ammunitions factory in the historic,
industrial suburb of Salisbury, Ballistic
HQ is home to a team of innovative
brewers who believe everyone should
have the chance to enjoy a well
crafted, quality beer.
(07) 3277 6656
ballisticbeer.com
Brisbane Brewing Co.
Brisbane’s longest-running
independent brewery, familyowned
and serving award-winning
beer since 2005. Our beers are
brewed to suit the climate, bringing
people who love to explore the
world and locally made craft beer
together. Welcoming and friendly,
unpretentious, and easy going,
enjoy on hot summer or cool sunny
winter day, “The Brisbanest Beer”.
(07) 3891 1011
brisbanebrewing.com.au/wholesale
QHA REVIEW | 54
Burleigh Brewing Co
Founded in 2006 by Peta and
Brennan Fielding, Burleigh Brewing
was one of the first independent
craft breweries in QLD. Now
celebrating 15 years of the brand,
Burleigh Brewing has upgraded
their Taphouse in Burleigh Heads,
won countless awards for both
business and beer (a testament
to their shared and individual
strengths), grown to a team of 70,
and in their own humble, hardworking
way, helped transform the
Gold Coast’s craft brewing scene
into one of the most vibrant and
thriving in the country.
(07) 5593 6000
burleighbrewing.com.au
The Catchment Brewing Co
Catchment Brewing Co, located in
a beautiful art deco building in West
End, is a fully functioning brewery,
bar and restaurant and your one stop
shop for all things craft beer, awesome
food and functions.
Whether sampling the medal winning
core range beers named after iconic
streets in the local catchment or the
seasonal smash hits that will amaze
you, it’s well worth a visit for a taste of
West End.
Catchment Brewing Co - For locals,
by locals, everywhere.
(07) 3846 1701
bookings@catchmentbrewingco.com.au
catchmentbrewingco.com.au
Felons Brewing Co
Founded by Brisbane locals, Felons
Brewing Co. is a modern-day brewery
proudly positioned on the banks of the
Brisbane River. Our brewery is nestled
down under the Story Bridge, within
Howard Smith Wharves. We truly
believe that beer is what binds us all
to this great part of the world and as
proud brewers, we believe in brewing
with passion and freedom.
07 3188 9090
felonsbrewingco.com.au

Q U E E N S L A N D L O C A L S
A CRAFTY
BUNCH
Fortitude Brewing Co
Fortitude Brewing Co delivers
you 15 taps of fresh beer locally
produced in our Tamborine
Mountain Brewery. Enjoy a day
trip up the mountain and visit our
team for the best fresh pizza and
tasting paddles.
07 5545 4273
fortitudebrewing.com.au
Scarborough Harbour Brewing Co
Nestled in the Scarborough Marina
on the Redcliffe Peninsula, our
brewery is home to award-winning
craft beers and delicious meals, that
can be enjoyed in our double story
venue, that boasts views across the
bay to the beautiful Glass House
Mountains; a view best enjoyed with
a beer in hand.
1800 727 104
scarboroughharbourbc.com.au
Slipstream Brewing
Slipstream Brewing is an
independently owned brewery based
in Brisbane. We are a small but
passionate team producing some of
the most accessible and sessionable
craft beers in Australia. We’re the
missing gap between bland beer and
wanky beer, our beers hit the bullseye,
brewed with nothing but pure flavour
in mind. Hops are the heroes and
we milk them for all their worth. We
love the freshness, juiciness, the zing
and the zest. One sip, it tastes so
good – capture that feeling and fill the
fridge with it. Beer is the last thing you
should settle on, so come and get
caught in Slipstream.
(07) 3892 4582
slipstreambrewing.com.au
4 Hearts Brewing
The first brewery to open its doors in
Ipswich in over 100 years, 4 Hearts’
brew masters are committed to
premium local ingredients and
profound taste. Preservative free and
all natural they use the highest quality
ingredients to consistently deliver a
tasty beer every brew. Our core range
features modern spins on traditional
brews while our ever growing range
of seasonal beers takes things to
more adventurous levels, utilising
local seasonal produce as inspiration
(honey, rosella or carrots anyone…?).
0439 439 710
4heartsbrewing.com

PUB TALK with Paul St John-Wood
END OF YEAR PREPARATIONS
QHA REVIEW | 56
Happy holidays
With another year drawing to a close it is time to take
a break, reflect on the year that has been and refocus
to face the challenges of the year ahead. The vast
majority of members around the entire state have
been buoyed by positive trading conditions throughout
2023, though many have indicated a downturn toward
the end of the year. Cost of living, and its effect on
discretionary spend, will continue to be a focus in the
industry well into the new year. I hope you all have a
happy and safe festive season and wish you and your
business every success for 2024.
Christmas Eve and New Year’s Eve trading
A reminder for licensees that the sale and supply of
liquor on Christmas Eve (Sunday night) must finish
at 12:00pm regardless of your approved extended
trading hours. The half hour grace period for
consumption to 12:30am still applies. On New Year’s
Eve all licensed venues are automatically approved to
trade to 2:00am, again the half hour grace period for
consumption will apply to 2:30am. Venues which have
permanent approved hours or a temporary extended
hours permit can operate through to their authorised
time.
There have been recent relaxations made around the
criteria to apply for one off extended trading hours
permits which you may wish to access through
the holiday period. You are still required to make
application at least 21 days prior to your event or
occasion.
QHA Sunshine Coast Region Hoteliers Meeting
Thank you to the hoteliers and QHA partners who
attended the QHA Sunshine Coast Region Hoteliers
Meeting at Surf Air Beach Hotel in November. The
meeting was well attended and a timely networking
session in the lead up to Christmas. Thank you to the
team from Surf Air for hosting the meeting and to all
QHA partners who contributed to the event.
The 2024 QHA Events Calendar will be distributed
to each venue before the new year and will detail the
dates and locations for all the 2024 Hoteliers Meetings
throughout the state.
2024 QHA membership renewals
It is that time of year again when your QHA
membership is due for renewal. You will receive your
renewal invitation letters and invoices emailed directly
to the primary contact for the venue or the relevant
billing contact. With your support in 2023, the QHA
has been able to strongly advocate on your behalf for
better trading conditions and have again extended
services offered to members. We look forward with
renewed optimism for 2024 and we welcome a
continued strong relationship with each of you again
next year.
Please do not hesitate to contact me directly if you
require any assistance with the renewal process or if
you would like any further information on your QHA
membership.

A SPIRITED BUNCH
SUPPING WITH THE WOLVES
OUT OF ALL THE COLOURFUL DISTILLERIES THAT QUEENSLAND HAS TO OFFER, EVERY NOW AND THEN YOU COME
ACROSS A COLLECTION OF SPIRITS WITH A VIBE THAT CLINGS TO YOU.
Bright, bubbly and downright charming
would be the best way to describe
Wolf Lane – both in the way the brand
carries itself and when it comes to its
incredible selection of tropical gins and
coffee liqueurs.
Located just a few metres away from
the Cairns esplanade, the distillery is
a love letter to Far North Queensland,
or as Wolf Lane puts it, “the gateway
to the Great Barrier Reef, where
butterflies are as big as birds and
cocktail hour kicks in early on sundrenched
afternoons that give way to
blissfully long twilights and balmy
nights.”
While one look at the brand’s distinctive labels
should tell you everything you need to know about
its spirits, manager at Wolf Lane, Greg Bowater,
specified that the distillery is all about holiday vibes
and the fun, tropical lifestyle of Australia.
“We are all about pushing the boundaries when
it comes to products and flavours, and we love
carving our own path in this crowded spirits market.
“Our Tropical Gin was the first in the world to
use fresh mango as a botanical, and as such, it
pioneered the category of tropical gins.
“We specialise in Australian gins, liqueurs and
unique products like our Vietnamese Coffee
Liqueur and our brand-new Grapefruit Aperitif –
think Aperol, Campari and Pampelle, but
Australian,” he said.
QHA REVIEW | 58

A SPIRITED BUNCH
The brand is certainly not afraid to break a few rules,
and is responsible for an abundance of award-winning
spirits that often turn out to be the first of their kind in
Australia. One such example is Wolf Lane’s Grapefruit
Aperitif, which recently made it to the finals of the
2023 Australian Liqueur Industry Awards (ALIA) as the
best new product of the year.
It’s not just the venue’s creative concoctions that have
successfully allowed it to stand out against the pack,
but also its voice and creative flair, which are areas that
Wolf Lane has always managed to excel in. You would
be hard-pressed to forget the vibrancy and artistic
craziness of the distillery’s signature illustrations, which
are adorned across its entire range of exotic spirits.
Created by graphic designer Nick Robinson, the
brand’s fashionable wolf-headed mascot reflects the
tropical, creative and fun contents of the distillery’s
gins and liqueurs, while also making its bottles a
memorable addition to any drinks menu.
Greg said that, when it comes to Wolf Lane, their
brand identity is everything.
QHA REVIEW | 59

A SPIRITED BUNCH
“It’s who we are, and it gives our patrons an experience
and not just a product. We want customers to be able to
see our spirits in bars and on shelves and immediately
recognise us.
“We have a very creative brand identity, which is
important, especially in a market where everyone is
producing gin.
“Our design team has worked very hard to create a
brand that represents our fun attitude and the paradise
in which our products are created,” he said.
Far North Queensland has remained an important
part of Wolf Lane’s identity, and more importantly, has
been the key inspiration behind the brand’s unique and
refreshing flavours since it was founded in 2019.
With such bountiful plantations and rainforests right
outside their door, it’s no wonder the distillery is able
to create such a summery core range. Courtesy of
head distiller, Rory Bayliss, the venue’s signature range
features a Tropical Gin, Navy Gin, Davidson Plum Gin,
Barista Coffee Liqueur, Vietnamese Coffee Liqueur and
Grapefruit Aperitif.
“OUR DESIGN TEAM HAS WORKED
VERY HARD TO CREATE A BRAND THAT
REPRESENTS OUR FUN ATTITUDE AND THE
PARADISE IN WHICH OUR PRODUCTS ARE
CREATED...”
Whether it be the tangy bursts of native finger lime caviar,
tart wild-growing davidson plum or the woody notes
of cinnamon-scented pepper berries, the brand has a
knack for infusing tropical fruits, rainforest botanicals,
coffee beans and vanilla pods into their spirits.
Greg said they are able to create these phenomenal
favour combinations by supporting local farmers and
growers, as the majority of their botanicals come from
places that are just a short drive away from the distillery.
“Our Barista Coffee Liqueur is 100 percent locally
sourced, as we work with a coffee plantation called
Jacques located nearby in the Atherton Tablelands. We
also use locally grown vanilla to infuse in our vodka and
sweeten it with sugar sourced nearby.
“Our Vietnamese Coffee Liqueur was the result of
a collaboration with Annee’s Caph Su Da – a local
Vietnamese coffee shop here in Cairns. Our inspiration
really does come from our region.
“In our gins and aperitifs, we source 60 to 70 percent
of the botanicals from within the local area or within
Australia. Through our products, we really want to be
able to give everyone a holiday no matter where they
live,” he said.
It was this sentiment that spurred on the distillery’s
original goal – to perfectly craft one of Australia’s first
tropical gins. After best mates Darren Barber and Sam
Kennis took a trip from Sydney to Cairns, they fell in
love with the tropical lifestyle of the area while also
seeing a gap in the market for the kind of bar vibes
they enjoyed back home.
After drawing upon the vast hospitality experience
shared between them, Wolf Lane was made into a
reality in 2019. The business not only raised the bar on
cocktails all over Cairns, but also provided the region’s
CBD with its first distillery.
Today, Wolf Lane is one of five venues owned by The
Hospo Group – a boutique hospitality organisation
based in Far North Queensland. Greg said Wolf Lane is
now a staple for the local community, and was named
after the laneway in which it is positioned.
“Our cellar door is an old horse stable that was built in
1905, and can be found by walking down a red brick
laneway just a few streets back from the coast.
“Our venue is one of the few remaining buildings left
standing after a cyclone hit Cairns back in 1940, so it
really is a piece of history.
QHA REVIEW | 61

A SPIRITED BUNCH
QHA REVIEW | 62
“We offer cellar door tastings and tours during the
week, and we also operate as a bar from Thursday
to Saturday with a delicious range of cocktails and
tapas,” he said.
Thanks to its unique and entrepreneurial approach
to distilling, Wolf Lane has certainly come a long way
in just four years. As we near 2024, the brand has
some new products that they are excited to release,
one of which being Palm Spritz – a bottled sparkling
cocktail range made with their core range of spirits.
Tapped cocktails in venues is another area that the
distillery is planning on developing. In fact, Wolf
Lane’s coffee liqueur has been specifically designed
for nitro-charged tapped espresso martinis.
Greg said in addition to these developments, the
brand is excited to further expand upon their range
of award-winning products that continue to appeal
to the widest audience possible.
“Our entire team has spent many years behind the
bar and are constantly doing in-person tastings at
bottle shops, gin tasting dinners and other venues
across Queensland.
“We love working with bars, pubs, hotels and larger
hospitality groups to improve customer experiences
and boost bottom lines.
“We certainly look forward to working with more
venues across Australia,” he said.

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P: 1300 761 056 www.foxtel.com.au/venues
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P: 0417 867 979 E: dmiller@stoddart.com.au
stoddart.com.au
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND
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ADVERTISING & PROMOTION
For more information on advertising and
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contact Dave Swan.
qhareview@qha.org.au or 0401 345 201
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE
BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES MEMBER
HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA PARTNER OR
CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999.
ACCOUNTING/ TAX
BDO Australia
Ph: 07 3237 5999
bdo.com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
prosperity.com.au
SW Accountants
& Advisors
Ph: 07 3085 0888
sw-au.com
Quantaco
Ph: 02 8346 6000
quantaco.co
Clarity Management
Ph: 3058 9732
claritymg.com.au
Hotel Accountants Pty Ltd
Ph: 07 5560 8988
hotelaccountants.com.au
IQ Construct
Ph: 3667 8202
iqcontruct.com.au
Liife Architecture
Ph: 0401 384 547
archliife.com
Urban Play
Ph: 07 3256 0554
urbanplay.com.au
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
accolade-wines.com
Brown-Forman
Australia P/L
Ph: 07 3010 2000
brown-forman.com
Campari Australia Pty Ltd
Ph: 07 3253 1801
camparigroup.com.au
Carlton & United
Breweries
Ph: 07 3666 4104
cub.com.au
Southtrade International
Ph: 07 3085 7418
southtradeint.com.au
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Your Mates Brewing Co.
Ph: 07 5329 4733
yourmatesbrewing.com
4 Hearts Brewing
Ph: 07 3281 1004
admin@4heartsbrewing.com
4heartsbrewing.com
Heads of Noosa Brewing Co.
Ph: 0401 399 625
headsofnoosa.com.au
BUILDING SUPPLIES
& SERVICES
Bunnings
Ph: 07 3452 5725
bunnings.com.au
Urban Play
Ph: 07 3256 0554
urbanplay.com.au
Tribe Workforce Solutions
Ph: 07 3238 0808
tribeworkforce.com.au
The Kingsmen
Ph: 0410 416 655
thekingsmen.net.au
Zenith Hospitality Staffing
Solutions
Ph: 07 3002 4000
zenithhospitality.com
ENERGY GAS/POWER
BOC Limited
Ph: 07 3212 4135
boc.com.au
TransTasman
Energy Group
Ph: 1300 118 834
tteg.com.au
Spinifex Energy
Ph: 0419 108 638
spinifexenergy.com.au
Sun Flux Solar Australia
Pty Ltd
Ph: 0421 082 828
sunfluxsolar.com.au
BUPA - health insurance
Ph: 134 135
(quote ID 2139463)
bupa.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
Matrix Insurance Group
Ph: 08 6555 7742
matrixinsurance.com.au
FOOD & ASSOCIATED
BUSINESSES
Bidfood Australia Limited
Ph: 0434 939 134
bidfood.com.au
PFD Food Services
Ph: 131 733
pfdfoods.com.au
Simon George and Sons
Ph: 07 3717 1400
simongeorge.com.au
QHA REVIEW | 64
McGrathNicol
Ph: 07 3333 9800
mcgrathnicol.com
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
ARCHITECTS / REPAIRS
REFURBISHMENT/
RECONSTRUCTION /
CONSTRUCTION
Ashley Cooper
Construction
Ph: 07 3142 5915
ashleycooper.com
BSPN Architecture
Ph: 07 3851 9100
bpsn.com.au
Caughley & Co
Ph: 0434 549 242
caughleyco.com.au
Open Projects
Ph: 1800 461 421
openprojects.com.au
Paynters - Design &
Construction
Ph: 07 3368 5500
paynters.com.au
Rohrig Constructions
Ph: 07 3257 4411
rohrlg.com.au
Imagination Play
Ph: 07 3088 6077
imaginationplay.com.au
Coca-Cola Europacific
Partners
Ph: 13 26 53
ccamatil.com
Coopers Brewery
Ph: 07 3275 3732
coopers.com.au
CUB Premium Beverages
Ph: 07 3666 4104
cub.com.au
Diageo
Ph: 07 3257 0800
diageo.com
Diablo Co
Ph: 0400 696 192
diabloco.com.au
Lion
Ph: 07 3361 7400
lionco.com
Paramount Liquor
Ph: 0429 448 523
www.paramountliquor.
com.au
Pernod-Ricard Australia
Ph: 07 3340 5471
pernod-ricard.com
Red Bull Australia
Ph: 02 9023 2892
redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
samsmith.com
EDUCATION, TRAINING
& EMPLOYMENT
Best Security -
Security & Training
Ph: 07 3212 8460
bestsecurlty.net.au
BTAQ Consulting
Ph: 0408 437 643
btaq.com.au
Find HQ
Ph: 0431 376 689
findachef.net.au
Frontier Leadership
Ph: 0423 097 246
frontierleadership.edu.au
Federation Academy
Ph: 0423 097 246
federationacademy.edu.au
Prime Effect
Ph: 0406 500 171
primeeffect.com.au
MEGT
Ph: 0409 896 503
megt.com.au
Owner Manager Program
Ph: 0437 834 195
ownermanager.com.au
Sero Institute
Ph: 1800 206 010
seroinstitute.edu.au
TAFE Queensland
Ph: 1300 308 233
tafeqld.edu.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
BDO Australia
Ph: 07 3237 5999
bdo.com.au
Commonwealth Bank of
Australia
Ph: 0476 824 307
CommBank.com.au
Gallagher Insurance
Brokers
Brisbane: 07 3367 5000
Nth QLD: 07 4753 5311
Toowoomba: 07 4639 7102
ajg.com.au
Shift
Ph: 0498 137 007
shift.com.au
Green Finance Group
Ph: 0457 883 700
greenfinancegroup.
com.au
Waratah Debt Capital
Ph: 0448 681 783
waratahmanagement.
com.au
Westpac Banking
Corporation
Ph: 0438 701 195
westpac.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Food and Agribusiness
Network
Ph: 0419 651 157
foodagribusiness.org.au
Goodman Fielder
Ph: 0403 937 801
gffoodservice.com.au
FURNITURE SUPPLY
SlumberCorp
Ph: 07 3892 7477
slumbercorp.com.au
GAMING AND RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
aristocrat.com.au
IGT
Ph: 07 3890 5622
igt.com.au
Konami Australia
Ph: 02 9666 3111
konamiaustralia.com.au
Light & Wonder
Ph: 02 9773 0299
explore.lnw.com

QHA PARTNERS & CORPORATE MEMBERS
MAX
Ph: 0418 728 927
max.com.au
Nightlife - Music & Video
Freecall: 1800 679 748
nightlife.com.au
QHA PLATINUM PARTNERS
Odyssey Gaming Services
Ph: 07 3087 3300
odysseygaming.com
PVS Australia Pty Ltd
Ph: 03 8671 1900
pvsoz.com.au
Simtech
Ph: 07 5596 6993
simtechcreations.com
Keno
(The Lottery Corporation)
Ph: 07 3001 9300
thelotterycorporation.com
TAB
Ph: 0436 816 254
tab.com.au
UTOPIA Gaming Systems
Ph: 1800 200 201
utopiagaming.com.au
HOSPITALITY
CONSULTANTS
AHS Hospitality
Ph: 07 5512 6143
ahshospitality.com.au
DNS Specialist Services
Ph: 0433 906 809
dnsspecialistservices.com.au
DWS Hospitality Specialists
Ph: 07 3878 9355
dws.net
Lighthouse Safety &
Compliance
Ph: 0422 669 631
lighthousesafety.com.au
Logic Hospitality
Ph: 07 5520 3957
logichospitality.com.au
Mondandia Consulting
Ph: 0448 710 629
monandiaconsulting.com.au
Morph Consulting Services
Ph: 0438 758 847
morph-consulting.com
Nuvho
Ph: 07 3357 9951
nuvho.com
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.
com.au
Prostaff Events Pty Ltd
prostaffevents.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
proscore.com.au
Rooks Entertainment
Ph: 07 4068 8633
rooks-entertainment.com.au
HOTEL & BAR SUPPLIES
BOC Limited - Gas/
Reticulation Supply
Ph: 07 3212 4322
boc.com.au
Reward Hospitality
Ph: 07 3341 5929
rewardhospitality.com.au
Stoddart
Ph: 0437 576 447
stoddart.com.au
Hunter Industrials
(QLD) Pty Ltd
Ph: 07 3054 1039
huntind.com.au
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
Off Market Hotels
Chris Cameron
Ph: 0477 271 875
offmarkethotels.com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
powerjeffrey.com.au
CRE Brokers
Ph: 07 5371 0165
crebrokers.com
HTL Property
Ph: 02 9136 6373
htlproperty.com.au
JLL
Ph: 07 3231 1311
jll.com.au
LEGAL
Mullins
Ph: (07) 3224 0222
mullinslawyers.com.au
Holding Redlich
Ph: 07 3135 0500
holdingredlich.com
HopgoodGanim Lawyers
Ph: 0419 762 469
hopgoodganim.com.au
BDO Australia
BSV
Daily Press
H&L Australia
Next Payments
QHA DIAMOND PARTNERS
QHA GOLD PARTNERS
QHA SILVER PARTNERS
Prosperity
Advisers QLD
PVS Australia
Simon George & Sons
Tanda
Trans Tasman
Energy Group
UTOPIA Gaming
Systems
HOTEL ENTERTAINMENT
Foxtel Business
Ph: 1300 790 182
foxtel.com.au/venues
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
skychannel.com.au
Stan Sport
Ph: 0416 208 417
stan.com.au/sport/venues
K&L Gates
Ph: 0416 131 543
klgates.com
Rostron Carlyle Rojas
Lawyers
Ph: 07 3009 8444
rcrlaw.com.au/brisbanelawyers
LIQUOR
BUYING GROUPS
Best Security
BOC Limited
BSPN Architecture
Caughley and Co
Chewzie Table
Ordering
Coopers Brewery
Command 51
Diablo Co
Green Finance Group
HLB Mann Judd
QHA BRONZE PARTNERS
MSL Solutions
Odyssey Gaming
Services
Open Projects Group
Operandio Pty Ltd
Paramount Liquor
Paynters
Platypus Print
Packaging
Power Jeffrey and
Company
Quantaco
Rohrig Constructions
Red Bull Australia
Secure Access I.T.
Shift
Simtech
Southtrade
International
Stan Sport
SW Accountants
& Advisors
Waratah Debt Capital
QHA REVIEW | 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
Bottlemart
Ph: 1300 733 504
bottlemart.com.au
Independent Liquor
Group
Ph: 07 3713 2751
ilg.com.au
Liquor Legends
Ph: 07 3107 7422
liquorlegends.com.au
LIQUOR
WHOLESALE GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: 07 3489 3600
Townsville: 07 4799 4022
Cairns: 07 4041 6070
almliquor.com.au
Paramount Liquor
Ph: 0429 448 523
paramountliquor.com.au
Your Mates Brewing Co.
Ph: 07 5329 4733
yourmatesbrewing.com
4 Hearts Brewing Co.
Ph: 0428 236 436
4heartsbrewing.com
MEDIA / MARKETING
Daily Press
Ph: 0412 224 969
dailypress.com.au
Horse & Water Creative
Ph: 0401 345 201
horseandwater.com.au
POINT OF SALE /
PAYMENTS
CashZone
Ph: 0466 148 752
cashzoneatm.com.au
H&L Australia Pty Ltd
Ph: 0407 975 411
hlaustralia.com.au
MSL Solutions
Ph: 0448 134 625
mslsolutions.com
Next Payments
Ph: 0447 427 868
nextpayments.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
UrPay
Ph: 0411 457 377
urpay.com.au
PRINTING / PACKAGING
Platypus Print Packaging
Ph 07 3352 0300
platys.com.au
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
bestsecurity.net.au
Command 51
Ph: 0437 368 352
command51.com.au
CMBM Facility Services
Ph: 07 3391 1040 /
Ph: 0419 708 715
cmbm.com.au
Future Business Technology
Group
Ph: 1300 706 155
fgtgroup.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
Lotus Commercial Pty Ltd
Ph: 1300 653 536
lotusfilters.com.au
Luxxe Outsourced Hotel
Services
Ph: 03 8761 9156
luxxe.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Tru Security Services
Ph: 0452 377 662
trusecurity.com.au
SUPERANNUATION
HOSTPLUS
Ph: 1300 467 875
hostplus.com.au
TECHNOLOGICAL
PRODUCTS & SERVICES
BSV
Ph: 1300 244 727
bigscreenvideo.com.au
Chewzie Table Ordering
Ph: 1300 243 994
chewzie.me
Cherry Hub Pty Ltd
Ph: 0409 548 276
cherryhub.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
IDU Technologies Pty Ltd
mitch@idu-identification.com
idu-identification.com
Jands
Ph: 0408 506 620
jands.com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
jbhifi.com.au
Mr Yum
Ph: 0448 504 121
mryum.com.au
onPlatinum ICT
Ph: 0402 281 561
onplatinum.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Smart Parking Limited
Ph: 0421 155 972
smartparking.com
UrPay Technologies
Ph: 0411 457 377
urpay.com.au
Vix Vizion Pty Ltd
Ph: 0413 026 918
vixvizion.com
Whats Doing App
Ph: 0404 561 895
whatsdoingapp.com
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
apeagers.com.au
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
Bepoz Retail Solutions
Ph: 1300 023 769
bepoz.com.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
Idealpos Solutions
Ph: 07 3630 2455
Idealpos.co
Operandio Pty Ltd
Ph: 0422 398 294
operandio.com
Secure Access I.T.
Ph: 1300 880 565
secureaccess.com.au
Tanda
Ph: 1300 859 117
tanda.co
MyVenue Pty Ltd
Ph: 0447 129 873
myvenue.com/pubs-cafes-bars
BK Electronics
Ph: 0431 509 409
bkelectronics.com.au

OUTSTANDING VALUE
2023
SUPERANNUATION
OUTSTANDING VALUE
OUTSTANDING VALUE
2022
SUPERANNUATION
2021
SUPERANNUATION
OUTSTANDING VALUE
OUTSTANDING VALUE
OUTSTANDING VALUE
2020
SUPERANNUATION
2019
SUPERANNUATION
2018
SUPERANNUATION
WINNER
SIX YEARS IN A ROW
A win for us is a win for our members. Judged on strong performance,
competitive fees and a wide range of product features, Hostplus has earned
Canstar’s Outstanding Value Superannuation Award for the sixth year in a row.
Compare Hostplus
Canstar 5 Star Rating for Outstanding Value Superannuation awarded March 2023 for the Balanced (MySuper) option. Visit canstar.com.au for awards criteria.
Awards and ratings are only one factor to consider. Past performance is not a reliable indicator of future performance. General advice only. Consider the
relevant Hostplus PDS and TMD at hostplus.com.au and your objectives, financial situation and needs, which have not been accounted for. Issued by Host-Plus
Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890. HP2396