The Garage 357

The 

Supporting the Independent Garage and MOT sector 

Issue 357 

December 2023 

Luke Laurence 

becomes first individual 

to win The Motor 

Ombudsman’s National 

Garage Star Award 

PACKED WITH 

ALL THE LATEST 

GARAGE AND 

WORKSHOP 

NEWS, EVENTS 

& FEATURES 

WINTER SAFETY 

AND MAINTENANCE 

The crucial role 

wheel alignment plays 

in winter months 

LKQ reveals its most 

requested parts for 28 of 

the UK’s favourite vehicles 

Wiper blade 

troubleshooting from 

DENSO Aftermarket 

Please visit our website - www.garageandmot.com 

1 Front.indd 1 30/11/2023 15:48

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Contact our friendly team today to find out how your 

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IGA.indd 1 30/11/2023 13:23


Supporting the Independent Garage and MOT sector 

Issue 357 

December 2023 

Welcome to the latest issue of The Garage. 

Imust start off by sending my congratulations 

to The Motor Ombudsman’s latest winner 

of their National Garage Star Award – Luke 

Laurence of Crown Suzuki dealership in 

Hendon. A record number of entries were 

received for this year’s awards, which were 

launched back in 2020. The award was handed 

over in person for the first time in a ceremony 

held at the Houses of Parliament in partnership 

with the Chartered Trading Standards Institute. 

It’s the first time an individual has taken the top 

honour so congratulations to him and all the of 

the regional winners. You can read all about him 

on page 14 along with an interview with Cadley 

Garage, winner of a Garage Star Award for the 

West. 

This month’s magazine is full of the usual 

news and updates, plus now that the weather 

has turned a fair few degrees colder, check out 

our winter safety feature on page 27. 

Finally, as it’s our last magazine of 2023 

can I wish all of our readers, contributors and 

advertisers a very Merry Christmas – see you in 

2024! 

Enjoy the magazine. 

Paul Gregory Editor 

paul.gregory@ppmedia.co.uk 

Subscribe to 

The Garage 

To ensure you receive a printed copy of The Garage 

every issue, visit our website and input your details. 

Don’t forget the magazine is FREE to receive. 

www.garageandmot.com 

Contact us 

Editor 

Paul Gregory 

paul.gregory@ppmedia.co.uk 

Design & Layout 

Mark Blacker 

mark.blacker@ppmedia.co.uk 

Advertising Manager 

Nat Excell 

Natalie@talk-media.uk 

Telephone: 01732 445674 

/ 07791 094967 

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Every care is taken over the accuracy of material in The Garage but the publishers cannot be held responsible for any errors or omissions. Views and 

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© Partnership Publishing 2020 / 2023 - All rights reserved. No part of the publication may be reproduced in any form without prior consent of the publisher. 

3 Welcome.indd 1 30/11/2023 15:45

CONTENTS 


MONTHLY 

ISSUE IN PRINT 

AND ONLINE 

DIRECT TO 

GARAGES & MOT 

CENTRES 

Inside 

News and Products 

06. LKQ - has revealed its most requested parts for 28 of the 

UK’s favourite vehicles in a new guide for bodyshops. 

07. FEEL THE POWER - with four new Clarke battery chargers, 

expanding their already extensive range! 

08. Wiper blade troubleshooting from DENSO Aftermarket. 

09. Delphi - has added more than 300 new braking parts 

in 2023, including 20 first-to-market additions for 

high-performance vehicles such as the BMW M-series and 

Mercedes-Benz C-Class. 

10. Autoelectro’s Harnek Bhogal - sheds light on the 

key factors influencing both alternator and starter motor 

performance, as the winter chill sets in. 

12. Opinion - Onkar Chahal, talks about the fine line between 

lucky & reckless. 

The Garage has established 

itself as one of the major 

trade titles in the UK servicing 

the independent garage 

sector. With subscription 

and free circulation it arrives 

on the principals desk of the 

independent garage sector 

every month. The online 

version of the magazine is 

emailed to over 10,000 people 

in the automotive industry 

every month. 

14. The Motor Ombudsman - is pleased to announce that 

Luke Laurence, a Sales Executive at the Crown Suzuki 

Dealership in Hendon, North London, has been named the 

very first individual winner of the National Garage Star Award. 

18. Puls-air workshop and hall heating - Inflation and price 

increases in all sectors have caused heating costs to rise 

sharply for many workshops. 

20. First Line Ltd - add 48 new references to its high-quality 

product lines, as part of its commitment to ongoing 

range expansion. 


Feature 

27. Winter safety and maintenance 

The crucial role wheel alignment will play this winter. 

Winter is an important time to inform customers how wheel 

alignment is not merely a routine maintenance task but a vital 

safety measure that profoundly impacts a vehicle’s stability, 

handling, and control. 

@garageandmot 

For more details or to book your 

next advert contact Nat Excell on: 


01732 445674 | 07791 094967 

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The Garage is published by Partnership Publishing and is produced 12 times a year. Your data and privacy is 

important to us. We would never give this information away or sell it onto a third party. You would only receive 

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4 THE GARAGE 

4 Contents.indd 1 30/11/2023 15:39

Explore the Starline Battery Range 

We are proud to introduce our extensive Starline battery range, 

the new powerhouse in aftermarket batteries with 74 references 

covering standard automotive, start-stop, commercial, leisure and marine. 

The UK’s fastest growing battery brand 

and largest start-stop range 

99%+ car parc coverage 

Manufactured with over 20 years 

of European “know how” 

Engineered to meet and exceed 

the need of an aftermarket battery 

Call your local branch now! 

LKQ ECP2.indd 1 30/11/2023 13:24

NEWS 

LKQ reveals most in-demand 

parts for UK’s favourite vehicles 

LKQ has revealed its 

most requested parts for 

28 of the UK’s favourite 

vehicles in a new guide 

for bodyshops. 

Its Collision Parts guide outlines the 

top parts for a range of vehicles 

from the Vauxhall Corsa to the Ford 

Transit, helping bodyshops to identify and 

order the parts they need quickly and 

accurately. 

The guide also highlights parts covered 

by LKQ’s Platinum Approved Parts 

Programme, which offers a best-in-class 

lifetime warranty with full aftersales E2E 

support. 

All body parts and lighting in the 

Platinum Approved range are BS10125 

compliant and carefully selected to meet 

the strictest quality control criteria – 

sourced from trusted suppliers, approved 

by network relationship partners and 

backed up by the business’ lifetime 

warranty promise. The business also 

continually monitors demand and adds to 

the range, which remains the largest on 

the market. 

Alongside the Platinum Approved Parts 

programme, LKQ’s vast portfolio covers 

OEM parts and an extensive aftermarket 

range, which covers all core categories 

including bonnets, bumpers, lighting and 

thermal cooling components. 

Jodie Mullard, head of channel at LKQ, 

said: “Our new guide will be a workbench 

mainstay, helping technicians to quickly 

navigate our range and find what 

they need without delay, while taking 

advantage of our market leading warranty. 

“Our role is to be a supportive partner 

to our customers – we’re here to make 

their lives easier, and to help them grow 

sustainably and profitably. And that’s 

exactly what this new guide is about.” 

Bodyshops can choose from LKQ’s 

offering of more than 18,000 body and 

lighting parts, approved by all major 

insurers, with 95% available for next-day 

delivery. 

To access the guide visit: 

https://user-khdlkax.cld.bz/ 

New-Collision-Awareness/12/ 

6 THE GARAGE 

06,News LKQ ECP favourite cars.indd 1 30/11/2023 12:51

PRODUCTS 

Four New 

Clarke Battery 

Chargers! 

FEEL THE POWER with four new Clarke battery 

chargers, expanding their already extensive range! 

The smallest of the latest additions is the Clarke IBC2 

Intelligent 2A Battery Charger. It has a 6-stage fully 

automated charging cycle, delivering up to 2 Amps of 

charging. It can be used with all types of 6V/12V lead 

acid batteries (WET, MF, EFP, STD., GEL and AGM) and 

LiFePO4 batteries up to 60Ah. 

This unit includes detachable battery clamps 

and ring terminals, fitted with an inline fuse for 

added usage. It also has several safety features 

including reverse polarity, short circuit and overload 

protection. 

6 Stage Charging Cycle: Activate Battery, 

Maintenance Charge, CC, CV, Close Charging, 

Compensation Charge. 

The most powerful new model is the Clarke IBC10 

Intelligent 10A Battery Charger. This model has a few crucial 

differences to the IBC2, none more so than its ability to 

deliver 10 Amps of charging and charge batteries up to 

200Ah. 

The IBC10 comes with some additional safety features 

and offers reverse polarity, over temperature, short circuit, 

overcharging and overload protection. The IBC10, like the 

IBC5 and IBC5 models, also features an LCD not LED screen. 

10 Stage Charging Cycle: Activate Battery, Devulcanization, 

Repair, Pulse Current Charge, CC, CV, Floating Charge, Flat 

Charge, Analysis Battery, Compensation Charge. 

Please note: None of the chargers are suitable 

for Lithium Ion or Li-Po batteries. 

Clarke IBC2 Clarke IBC5 Clarke IBC6 Clarke IBC10 

Charging Cycle 6 Stage 10 Stage 10 Stage 10 Stage 

Max Charge Amps 2 4 6 10 

Charges Batteries up 

to 

60Ah 120Ah 150Ah 200Ah 

Charges Battery 

Types 

6V/12V lead 

acid & 

LiFePO4 

6V/12V lead 

acid & 

LiFePO4 

6V/12V lead 

acid & 

LiFePO4 

6V/12V lead 

acid & 

LiFePO4 

Charge Indicator LED LCD LCD LCD 

Output Volts 12V 12V 12V 12V 

Cost (inc VAT) £23.98 £27.59 £47.98 £53.99 

THE GARAGE 7 

07,MachineMart BCharger.indd 1 30/11/2023 12:52

PRODUCTS 

Wiper blade troubleshooting 

from DENSO Aftermarket 

What 

can go 

wrong 

and what 

can be done? 

Although it’s good practice to check 

wiper blades regularly, generally 

drivers only tend to think about 

them when there’s a problem. Very often 

the issue will be resolved by replacing 

the existing blade because it’s worn out 

or damaged, but there are other reasons 

that could also play a part, which is why 

they should understand the cause of the 

symptoms, as they are usually easy to fix. 

Should the wiper blades ‘streak’, narrow 

marks will be left on the windscreen, which 

are caused by foreign matter that has 

attached itself to the blade’s rubber edge, 

so preventing the rubber from being in 

direct contact with the glass. The solution 

is to clean the edge with warm water and 

a little mild detergent, but if streaks still 

appear, then the blades will need replacing. 

If wiper blades ‘jump’ or vibrate, and 

don’t run smoothly across the windscreen, 

not only should the blade’s rubber edge 

be cleaned, but the windscreen itself will 

need cleaning with a purpose made glass 

cleaner. It’s also possible that the arm could 

be out of alignment and needs to be reset. 

However, if after cleaning and resetting, 

the problem persists, the blades will need 

replacing. 

If a wiper blade edge does not contact 

the windscreen surface evenly, leaving one 

or more unwiped spots, it’s likely to have 

simply reached the end of its life, causing 

the rubber to deform, split or tear and 

make it unable to wipe effectively, in which 

case it will need immediate replacement. 

When replacing wiper blades however, 

drivers should remember that quality is 

key and with DENSO wiper blades this is 

a guarantee as they are fitted as original 

equipment to many vehicles. From 

standard and flat blades to the latest 

hybrid designs, they combine intelligent 

design, top quality materials and accurate 

manufacturing, which means they wipe 

better and last longer. In fact, as well 

as supplying vehicle manufacturers, 

DENSO wipers are also fitted on the 

famous Japanese bullet trains, where 

their advanced design provides effective 

windscreen clearing, whatever the 

weather and throughout the seasons! 

To find the correct replacement blade, 

whether choosing DENSO Hybrid, Flat, 

Standard or Rear wipers, visit the online 

catalogue. 

Further details of the DENSO 

wiper blades are available on DENSO 

Aftermarket website. Visit: 

www.denso-am.eu/products/ 

wiper-blades 

8 THE GARAGE 

08,News Denso.indd 1 30/11/2023 12:52

PRODUCTS 

Delphi accelerates braking 

range growth in 2023 

Delphi has added more than 300 new braking parts in 2023, including 20 first-to-market additions 

for high-performance vehicles such as the BMW M-series and Mercedes-Benz C-Class. 

Other new releases launched this 

year include applications for Tesla, 

Renault, Nissan, Jeep, Toyota, 

Honda and VAG to name just a few. 

Delphi is renowned for being the first to 

bring out premium quality braking parts 

for newly released models. The aim is to 

help workshops increase profitability and 

customer retention by accessing the repair 

business on newer vehicles. 

“We’ve worked hard to expand the 

range this year,” said Carl Lester, Global 

Product Line Manager at Delphi. “As part 

of that expansion, we recently launched 

an innovative new range of battery electric 

vehicle (BEV) brake pads, specifically 

developed for the fast-growing EV market.” 

Data from The Society of Motor 

Manufacturers & Traders (SMMT) shows 

BEV accounted for 16.3 per cent of new UK 

registrations so far this year. For 2024, the 

BEV market share is predicted to be at 22.3 

per cent, an increase of 35.5 per cent over 

2023. 

Delphi’s range of BEV brake pads 

comprises 63 part numbers, covering 2.7 

million vehicles, with a further 16 due for 

imminent launch. Applications include the 

Nissan Leaf and Tesla Model S/Model 3, in 

addition to newly released models such as 

BMW i4/iX, Mercedes EQC/EQEE/QS, and 

Porsche Taycan/Cross Turismo. 

“Delphi BEV brake pads are covered 

with an advanced coating to provide 

better initial friction,” said Carl. “They 

also feature a silver powder-coated 

backplate for high resistance to rust, 

while a multi-layered steel and rubber 

composite shim minimises noise and 

vibration.” 

Further information, including the latest 

announcements on first-to-market brake 

pads and discs, can be found online at: 

www.delphiautoparts.com/gbr/en 

/first-market-brake-pads. 

THE GARAGE 9 

09,News Delphi.indd 1 30/11/2023 12:53

NAVIGATING WINTER 

CHALLENGES: 

The crucial role of quality starter motors 

and alternators from Autoelectro 

As the winter chill sets in, vehicles face increased demands on their electrical 

systems, leading to a higher rate of alternator failures. Autoelectro recognises 

the unique challenges posed by colder weather. Autoelectro’s Harnek Bhogal 

aims to shed light on the key factors influencing both alternator and starter 

motor performance, emphasising the unique quality and reliability of its 

remanufactured OE-spec units. 

Alternators: Meeting winter’s electrical 

demands with premium quality 

The main cause of the heightened rate 

of alternator failures in winter lies in the 

increased load placed on these crucial 

components. Drivers heavily rely on electrical 

systems during colder months, such as 

heaters, defrosters, headlights, and various 

climate control features. This increased 

electrical load puts additional strain on the 

alternator, as it must simultaneously power 

these systems while maintaining the battery’s 

charge. 

Autoelectro’s OE-spec alternators stand 

out due to their quality, availability and 

ease of fitting. Harnek said: “Our units are 

manufactured with precision engineering, 

high-quality materials and adhere to the 

most stringent manufacturing standards. 

The components used in our alternators are 

durable and reliable, reducing the likelihood 

of failure, even in extreme cold temperatures. 

“In contrast, ‘copy’ units often compromise 

on materials and quality control, making them 

more susceptible to malfunction in harsh 

environmental conditions. For motor factors, 

workshops and end-users, why take the risk?” 

Efficiency is another crucial aspect where 

Autoelectro excels, according to Harnek. He 

continued: “Our alternators are designed 

for optimal proficiency, producing electrical 

power with minimal waste in the form of 

heat. This efficiency becomes particularly 

crucial in colder weather, where the engine 

may need to work harder to generate 

power. A higher quality alternator helps 

minimise strain on the engine, enhancing 

fuel efficiency, and reducing wear and tear 

on the vehicle’s electrical system.” 

Backed by a robust two-year warranty 

and enviable technical customer support, 

Autoelectro ensures peace of mind up-anddown 

the supply chain, especially in colder 

weather conditions where breakdowns can 

be inconvenient and potentially dangerous. 

But what about starter motors? 

Cold mornings pose a specific threat to 

starter motors, with excessive cranking 

leading to an increased rate of burnouts. 

Autoelectro, with almost 40 years under 

its belt, knows the ‘normal’ reasons for its 

failures, including overheating, excessive 

cranking, and mechanical issues, such as 

being stuck in the mesh. 

While the faults observed in returned 

cores remain consistent, the winter 

conditions exacerbate these issues. The 

strain on rotating electrics during winter 

mornings is unparalleled, making it crucial 

for vehicles to be equipped with reliable 

starter motors. 

Conclusion 

As winter conditions put additional stress 

on vehicles, Autoelectro stands as a beacon 

of reliability with OE-spec starter motors 

and alternators. 

Harnek concluded: “Our commitment to 

quality, availability, and customer support 

ensures that workshops, motor factors 

and motorists can confidently navigate 

the challenges of winter, knowing they are 

backed by a renowned supplier.” 

For more information about Autoelectro, 

go to www.autoelectro.co.uk 

10 THE GARAGE 

B 

10,11,News AutoElectro.indd 1 30/11/2023 12:55

NEWS 

Henkel offering 

free LOCTITE and 

TEROSON 

demonstrations 

to body shops to 

improve quality 

Adhesive and sealant specialist 

Henkel is offering its support 

to body shops across the 

country with free in-person 

demonstrations of LOCTITE® 

and TEROSON® products, 

with the goal of helping them 

lower costs, improve the 

quality of repairs and reduce 

key-to-key times. 

The rapidly evolving vehicle maintenance 

and repair industry means finding a 

versatile solution to maximise efficiency 

across the board is more critical than ever. 

A simple adhesive can meet all the criteria 

body shops look out for and restore 

the original equipment manufacturer 

(OEM) finish, to ensure they keep their 

outstanding reputations. 

Although TEROSON is more commonly 

used in the automotive industry, its sister 

product LOCTITE also presents several 

appealing benefits to body shops. 

Building on the resounding success 

of Henkel lending its knowledge to 

manufacturers and MRO teams through 

a comprehensive range of survey and 

training services, the adhesive expert is 

sending representatives from its team 

nationwide to understand the specific pain 

points of body shops and provide tailor 

made best-in-class solutions. 

To help body shops make informed 

decisions, Henkel sales engineers will 

aim to provide more than just a product 

overview, but showcase its proven results 

and high standard of finish for OEMs 

(original equipment manufacturers). 

Innovation and agility are essential for 

keeping a competitive edge. Henkel’s 

line of TEROSON and LOCTITE adhesives, 

sealants and equipment offer quick, clean 

and cost-effective solutions to increase 

efficiency, helping body shops meet these 

challenges. 

Selecting the correct product can be 

a challenge. Henkel actively collaborate 

with customers, suppliers and partners to 

find the best solution for each customer. 

By sharing knowledge, Henkel hope to 

empower all clients in navigating the 

challenge of making the right choice with 

adhesives first time, every time. 

George Hickey, Marketing Specialist 

at Henkel said: “We’re committed 

to providing solutions that help our 

customers save costs and improve 

quality. We understand that body shops 

face various challenges, and our team is 

dedicated to working closely with them 

to address their specific needs and give 

tailored solutions. 

“Our LOCTITE and TEROSON line of 

products increase efficiency, reduce 

waste and costs, as well as shrink key-tokey 

times. 

For more information on 

Henkel, visit www.henkel-adhesives.co.uk 

SMMT ANNOUNCES 

NEW PRESIDENT – 

Mick Flanagan, 

Vice President, Adient 

The 83rd President of the Society of 

Motor Manufacturers and Traders (SMMT) 

will be Mick Flanagan, Vice President for 

Volvo, JLR, Toyota, Nissan at Adient. 

Mick draws experience from a long 

career in the automotive sector, having 

worked in the industry for 37 years. After 

graduating from University College Dublin 

with a degree in mechanical engineering, 

he started his career at Ford Motor 

Company, spending a decade there 

before moving to Visteon, where he 

worked in a variety of manufacturing and 

product development roles. 

Mick Flanagan, Vice President for JLR, 

Volvo, Toyota and Nissan at Adient, said, “I 

am honoured to accept the appointment 

as President of the Society of Motor 

Manufacturers and Traders’ (SMMT). As 

we drive forward, adapting our industry 

to deliver the exciting new realities of a 

zero emission vehicle world, and at the 

same time overcome macroeconomic 

headwinds, it is crucial that we have a 

strong trade body to represent, influence 

and lead all strands of UK Automotive. 

I look forward to supporting the SMMT 

team to do just that, and also want 

to congratulate Alison Jones on her 

successful tenure as President and thank 

her for her strong support.” 

Bowmonk & Tapley have for decades been the 

most recognised and trusted name in portable 

brake testers and garage equipment. 

The Bowmonk BrakeCheck is the electronic 

version that carries on from that pedigree. 

BrakeCheck is DVSA approved for all classes of 

vehicle and it records braking efficiency and 

percentage of braking imbalance. 

• Portable & easy to use 

• No connections to vehicle required 

• GEA MTS Connected Approved (Upgrade Available) 

• DVSA approved for all classes of vehicle 

• Print results to optional portable wireless printer 

• Approved for 6-weekly checks 

• Download results to PC (optional software required) 

• Approved for quarterly brake test requirements 

• Records braking efficiency and percentage of braking imbalance 

Bowmonk Ltd, Diamond Road, Norwich, NR6 6AW T: +44 (0)1603 485 153 E: info@bowmonk.com www.bowmonk.com 

10,11,News AutoElectro.indd 2 30/11/2023 16:10

OPINION 

LUCKY OR 

RECKLESS 

It’s a fine line between lucky & 

reckless, sometimes I struggle to 

distinguish between the two. 

I spoke to a guy with a 335i 

convertible for sale way up in 

Glasgow, it’s dripping with spec 

& we’re just out of lockdown 

so I’m itching to buy. 

It’s cheap for a reason, major water leak during the MOT which 

was abandoned. All the history you could want, looks fantastic in 

the pictures and the seller is ‘motivated’, which means I could 

pick up a bargain? We agree a date & that he will pick me up from 

the train station, he also tells me the price is non-negotiable as it’s 

worth every penny. 

I get to the station & the reality of my stupidity hits me when I 

call him from the station & he doesn’t answer…what if doesn’t turn 

up? As I stand admiring the beautiful architecture that is Glasgow 

Central my phone rings, he’ll be outside in 20 minutes. Game on! 

We get to his house, drop the roof & go on a road test to confirm 

the performance envelope & all is well until the coolant warning 

light comes on. We go back to his & as I put the roof back up it just 

stops. Mid-way. We try again & it stops again. 

We top up the coolant & drive to his garage, the mechanic 

comes out & he tries the roof, it stops mid-way. He tries various 

things before telling us the roof is faulty. 

And then I had an idea 

What I should have said is can someone give me a lift back to the 

station as it’s freezing cold & I have a long journey back home. 

What I actually said is, I’ll give you 5k as it sits, right here, right now. 

He looks at me for a moment before refusing. Just to put this 

into context we had agreed 6.5k on the phone. I then remind him 

that he has a car that leaks water during every journey, has 3 days 

MOT with a roof that doesn’t go up in freezing overnight conditions. 

For both of us, this couldn’t get much worse, so I offer to help him 

out of his situation by taking his problem away. 

He makes a couple of phone calls, one of which got quite 

heated, then says one word. Okay. 

He confirms my payment & I go to the nearest petrol station, 

throw a quick prayer to the man upstairs & go for it! 

I’m now driving on the motorway, with the roof down in 3°. I can’t 

begin to tell you how cold I was! I’m in real pain when I see the sign 

for the services so I pull in to warm up in the restaurant. As I park 

up, I try the roof one last time……it goes up! I pop the bonnet to 

let it cool down whilst I finish my sandwiches & top up the water. 

By Onkar Chahal 

I rolled the dice & they came back favourably for me 

Luckily I didn’t have to stop again until I got home. The steady 

cruise with the almost freezing air kept it cool enough so the pump 

did very little. Amazingly I got home in one long, warm drive. 

The next day I fitted a new pump & thermostat assembly, MOT’d, 

washed & vac’d it out. And every time I tried the roof it worked 

perfectly! 

Do I know what happened to it in Glasgow, no. I rolled the dice & 

they came back favourably for me. It could have been anything, the 

car could have failed its MOT or overheated on the journey home. 

The best bit? Coming out of lockdown car prices increased, 

result! Was I lucky or reckless, you tell me? 

Wishing you all a very Merry Christmas 

12 THE GARAGE 

12 Opinion Onkar.indd 1 30/11/2023 12:57

KNIPEX launches its 

Christmas promotion 

KNIPEX unveils its strictly Limited Edition black 

and gold handled Pliers Wrench 

Tis the season to be jolly and once again 

pliers specialist KNIPEX makes a great 

Christmas companion with the perfect 

gift for tool fans – the Limited Edition Pliers 

Wrench (86 01 180 XMAS), a sparkling holiday 

delight! 

Don’t expect to see the famous KNIPEX red 

handles on these pliers. Instead, they come in 

a striking black with gold lettering, complete 

with a festive gift box – the ideal Christmas 

treat for any tool enthusiast. The Pliers Wrench 

is a master at gripping, holding, pressing and 

bending and replaces an entire set of both 

imperial and metric wrenches. 

With smooth jaws ideal for delicate surfaces, 

these pliers can grasp an infinite variety 

of wrench sizes up to 40mm. Featuring a 

convenient button for fast adjustment and 

ensuring no unintentional slips, their innovative 

design enables swift tightening and loosening of 

screw connections using the ratchet principle. 

Don’t miss out on the KNIPEX Christmas 

sparkle! If you want to bag these pliers you 

need to act fast – this is a limited-time offer, 

only while the strictly Limited Edition run lasts. 

Learn more at: www.knipex.com 

Your trade 

Our tech 

#MyLamp 

Introducing new, 

brighter colours for 

our inspection lamps 

The RIL6100 MAGflex Rechargeable 

Mini LED Inspection Lamp has proved a 

popular lamp for technicians due to its 

bright 250 lumens, multi-angle functionality 

and magnetic base. 

We’ve now added two new colour options 

to choose from, blue and yellow, so they 

are distinctive and easily noticeable in a 

workshop environment. 

Find out more at: 

www.ringautomotive.com 

/ringautomotive 

RIL6100 RIL6100B RIL6100Y 

15185 05 The Garage 186 x 134mm Advert.indd 1 22/06/2023 13:21 

THE GARAGE 13 

13,News Knipex.indd 1 30/11/2023 12:58

Crown Suzuki Sales Executive 

becomes first individual to win 

The Motor Ombudsman’s National 

Garage Star Award 

l Luke Laurence, a Sales Executive at the Crown Suzuki dealership in Hendon, North London, has 

become the first individual to win The Motor Ombudsman’s National Garage Star Award 

l The annual accolades, launched in 2020, recognise Motor Ombudsman-accredited businesses and 

staff members working for these organisations that have gone the extra mile in the eyes of consumers 

l A record 3,186 online customer nominations were received in 2023, from which a shortlist of 24 

entries was created by The Motor Ombudsman across eight UK regions 

l Luke Laurence was named by judges as the winner of the Garage Star Award for the South, and went 

on claim the contest’s top prize and £1,000 in high street vouchers 

l The coveted trophy was formally presented in-person for the first time in a partnership debut with 

the Chartered Trading Standards Institute (CTSI)’s prestigious Hero Awards ceremony at the Houses 

of Parliament in Westminste 

14 THE GARAGE 

14,15,News TMO Star Awards Winner Crown.indd 1 30/11/2023 12:59

The Motor Ombudsman is pleased 

to announce that Luke Laurence, a 

Sales Executive at the Crown Suzuki 

dealership in Hendon, North London, 

has been named the very first individual 

winner of the National Garage Star Award 

– the top prize in the Ombudsman’s 

annual Star Awards competition. The 

trophy was formally presented for the first 

time in-person at the Chartered Trading 

Standards Institute (CTSI)’s Hero Awards 

ceremony at the Houses of Parliament, in 

a partnership debut with the prestigious 

event. 

Launched in 2020 amidst the pandemic, 

the annual Star Awards recognise Motor 

Ombudsman-accredited businesses 

and staff members working for these 

organisations, who have gone the extra 

mile to help customers when buying a 

car, having it maintained, or at the time 

of making a purchase or a claim on a 

warranty. 

For the 2023 Star Awards, 3,186 

online nominations were received from 

customers up and down the UK – a new 

record for the competition, and more 

than double the number seen last year. 

From these short accounts submitted 

by consumers, which highlighted how a 

business or an individual staff member 

went above and beyond to assist them, a 

shortlist of three finalists was drawn up by 

The Motor Ombudsman for each of this 

year’s eight regional Garage Star Awards. 

The shortlist of 24 contenders was then 

passed to a four-strong judging panel to 

reach a joint consensus as to the names to 

be etched on this year’s regional trophies, 

and which would be celebrated as being 

highly commended. In what was a closelyfought 

contest, four individual team 

members working at separate dealerships, 

two car showrooms, and two independent 

garages, emerged victorious as this year’s 

winners. They included Luke Laurence 

in the southern region, chosen for going 

above and beyond during the purchase of 

a vehicle by a customer who had recently 

moved from another country, and where 

English was not their native language. 

To determine which of the regional 

trophy winners would be crowned the 

overall National Garage Star, the eight 

regional Star Award recipients from across 

the UK, and their respective winning 

entries from consumers, were once 

again put before the judges, and pitted 

against one another to be re-evaluated 

based on their own merits. From the 

‘class of 2023’, it was the nomination for 

Luke Laurence that unanimously caught 

the attention of the panel, meaning 

the North London Sales Executive was 

bestowed the title of National Garage 

Star, receiving £1,000 in high street 

vouchers in recognition of his exceptional 

achievement. 

In addition, a new feature for this 

year’s Star Awards competition was a 

partnership with the Chartered Trading 

Standards Institute (CTSI)’s Hero Awards 

ceremony at the Houses of Parliament, 

where the National Garage Star Award 

winner was presented with their 

silverware by The Motor Ombudsman 

in- person for the first time to mark the 

special occasion. The CTSI’s annual event, 

which this year, was themed around 

‘partnerships’, celebrates remarkable 

individuals or groups of people who have 

INDUSTRYAWARDS 

made outstanding contributions, with 

Luke Laurence being such an example. 

Receiving the trophies, Luke Laurence, 

Sales Executive at Crown Suzuki, said: “I 

am delighted to have won both a regional 

trophy and the highest accolade in this 

year’s Star Awards out of the thousands 

of nominations submitted by customers 

during the past few months. I always make 

a point of doing whatever I can to ensure 

the highest level of customer service and 

satisfaction, and I am very honoured to 

have been publicly recognised for my 

hard work and dedication to my role. In 

addition, to have received the awards 

at the Houses of Parliament at such a 

prestigious ceremony, makes this a very 

memorable and special achievement.” 

Bill Fennell, Chief Ombudsman 

and Managing Director of The Motor 

Ombudsman, said: “Luke’s relentless 

pursuit of going the extra mile and 

determination to think outside the box 

to find the best possible solution for 

the consumer, made him a very worthy 

recipient of our National Garage Star 

Award and the regional Garage Star Award 

for the South. It was a privilege to present 

the trophies to him at the CTSI Hero 

Awards at such a special and memorable 

event.” 

Bill added: “We would also like to 

congratulate all of this year’s winners and 

highly commended entries, as well as the 

many Motor Ombudsman-accredited 

businesses and team members who were 

nominated by customers. It has been 

encouraging to see so many examples 

of individuals who excel in their work 

across the country, and who go above and 

beyond what would normally be expected 

of them.” 

For this year’s Customer Service 

Star Awards, which recognise Motor 

Ombudsman-accredited vehicle 

manufacturers and vehicle warranty 

providers and team members that have 

gone the extra mile for their customers, 

the judging panel named Genesis Motor 

UK, and The Motoring Organisation, as the 

respective winners. 

The team at Crown Suzuki from left to right: Lee Monahan – Managing Director, Ewa Olewicz – 

Sales Executive, Luke Laurence – Sales Executive, Richard Carter – Sales Manager, Reiss Tailor 

– Sales Executive 

For more information on The Motor 

Ombudsman’s Star Awards, visit 

www.TheMotorOmbudsman.org/Awards. 

THE GARAGE 15 

14,15,News TMO Star Awards Winner Crown.indd 2 30/11/2023 12:59


Cadley Garage claims second regional 

trophy in Motor Ombudsman Star Awards 

The Wiltshire-based independent garage 

scoops The Motor Ombudsman’s 2023 Garage 

Star Award for the West for the second time, 

becoming only one of two businesses to have 

won a regional title twice 

Cadley Garage, the independent workshop and MOT centre 

based in Marlborough, Wiltshire, has become a twotime 

regional Garage Star Award winner in The Motor 

Ombudsman’s annual accolades – a feat only achieved previously 

by The Garage (Whitburn) in Scotland. 

The family-owned Cadley Garage, which specialises in the 

repair of Jaguar, Land Rover, and Volvo vehicles, previously lifted 

the trophy for the West in 2021, whilst they have also been a 

highly commended finalist in 2020 and 2022, highlighting their 

very successful track record so far in the competition. 

The annual Star Awards run by the Ombudsman dedicated 

to the automotive sector, were launched in 2020 during the 

pandemic to recognise accredited businesses, and individual 

team members working for these organisations, that have gone 

over and above to help motorists. In the Star Awards, only 

customers can put nominations forward – short accounts which 

detail how a garage or staff member has ventured beyond the call 

of duty, either on one or more occasion. 

The 2023 competition saw nearly 3,200 entries – a record 

high for the contest, and more than double the number seen in 

2022. These were then whittled down by The Motor Ombudsman 

to 24 finalists across eight regions of the UK, which included 10 

independent garages in contention for one of the Garage Star 

trophies. 

For the western region of the Garage Star Awards, which 

stretches from the New Forest in Dorset to Land’s End in 

Cornwall, Cadley Garage on the A346 in Wiltshire faced stiff 

competition from two other independent garages in the final 

three. These were namely, Express Motor Workshop – around 20 

miles away in Amesbury, and Ferris Garage in the Cornish city of 

Truro. 

The four-strong judging panel, who were responsible for 

choosing the winners from the 2023 shortlist, agreed that 

Cadley Garage, a business that has been a part of The Motor 

Ombudsman’s Motor Industry Code of Practice for Service and 

Repair for a number of years, stood out from the competition. 

16 THE GARAGE 

16,17 News TMO Star Awards.indd 1 30/11/2023 13:00


Cadley Garage gets behind the 

Bloodhound land speed record 

Jon Horsley and Cadley Garage have been supporting 

the Bloodhound LSR project since 2014, and Jon 

has recently finished working with the team on their 

roadshow to re-ignite the project with their “Race 

to Greatness” initiative. After the excitement of highspeed 

testing (628 mph), and the disappointment of 

Covid stalling the project, it’s now more relevant than 

ever, thanks to fossil fuels being used in the record 

attempt, the option for a new driver, and being able to 

showcase the very best of British engineering. 

For more information, visit www.bloodhoundlsr.com 

The winning nomination explained that, on the consumer’s 

arrival, the workshop manager stopped what they were doing 

immediately to take time out of their busy schedule to diagnose 

an issue with a clutch, and proceeded to replace the part shortly 

after, once the new component had arrived. 

Jon Horsley, owner of Cadley Garage, said: “We are very 

honoured to have been named the winner of the Garage Star 

Award for the West, and we are immensely proud to have claimed 

the title twice in three years.” 

Jon added: “We are very appreciative of our customers taking 

the time to nominate us, and it is our underlying philosophy 

to help customers where we can, especially in these more 

challenging times for motorists.” 

garages making the final shortlist, and with so many humbling 

stories from customers, it was a tough decision for the panel 

when selecting this year’s trophy recipients.” 

Bill added: “We would like to congratulate Cadley Garage on 

their ‘double’, and it shows how kind and altruistic gestures 

from a business can go a long way for customers. It is evident 

that Cadley Garage prides itself on the very highest level of work 

and service, which is reinforced by the glowing reviews on their 

Garage Finder profile.” 

For more information about accreditation to The Motor 

Ombudsman’s Motor Industry Code of Practice for Service and 

Repair, visit www.TheMotorOmbudsman.org/join. 

THE 2023 INDEPENDENT 

GARAGE FINALISTS: 

● AAK Auto Services (Whitstable, Kent) 

● AJ Fleetcare (Leeds, Yorkshire) 

● Anderson Clark Motor Repairs 

(Inverness, Inverness-shire) 

GAREJ ARWYN WITH 2023 GARAGE STAR TROPHY FOR WALES 

Garej Arwyn Cyf 

Garej Arwyn Cyf in Wales was the other independent garage to 

triumph in the 2023 Star Awards, winning the trophy in this region 

for helping a vehicle owner late on a Sunday evening when they 

were travelling alone and their car broke down, and supplying a 

courtesy car for their onward journey. 

As regional winners, both Cadley Garage and Garej Arwyn Cyf 

were in contention to win the National Garage Star Award for 

2023, a title previously bestowed to two independent garages in 

years gone by. Judges awarded the top prize to Luke Laurence, a 

Sales Executive at the Crown Suzuki dealership in North London. 

Bill Fennell, who hosted the Star Awards judging panel, 

explained: “It was very positive to see so many independent 

● Express Motor Workshop 

(Amesbury, Wiltshire) 

● Ferris Garage (Truro, Cornwall) 

● Garej Arwyn Cyf (Caernarfon, Gwynedd) 

● Protyre Sittingbourne 

(Sittingbourne, Kent) 

● RJM Motor Repairs 

(Grantham, Lincolnshire) 

● Terry’s Auto Repairs 

(Wrexham, Denbighshire) 

THE GARAGE 17 

16,17 News TMO Star Awards.indd 2 30/11/2023 13:00

PRODUCTFEATURE 

50% LESS HEATING COSTS 

thanks to innovative workshop 

heating from Austria 

Inflation and price increases 

in all sectors have caused 

heating costs to rise sharply 

for many workshops and 

halls. With the heaters from 

the Austrian manufacturer 

Puls-air, heating costs can 

be reduced. 

What is Puls-air? 

Puls-air is a heating oil-powered warm 

air heater for workshops and halls. Halls 

up to 1800 m³ (with very good insulation) 

can be heated with one unit. For larger 

premises, several units can also be used in 

combination. The commissioning of Pulsair 

is very simple and no separate chimney 

is necessary. 

How does Puls-air work? 

The patented pulsating combustion with 

an efficiency of 97 % is installed. 

This means that almost all the fuel 

supplied is converted into heat. Pulsating 

combustion originally comes from rocket 

research and has now been used by Pulsair 

to heat workshops for over 30 years. 

Why is Puls-air so economical? 

Firstly, because of the already mentioned 

patented pulsating combustion with 

97 % efficiency. During combustion, an 

oscillating gas column is created that 

changes direction 63 times a second. 

Movement = heat. 

18 THE GARAGE 

18.19, News Puls-air.indd 1 30/11/2023 13:01

PRODUCTFEATURE 

This heat is used to heat the workshops 

and halls. The second reason is the 

physically optimal positioning on the floor 

of the room to be heated. The warm air 

is released where work is being done, 

distributes itself in the floor area and 

then slowly rises, cools at the top, sinks 

again and is drawn back through the unit 

preheated. A slowly rotating thermal air 

roll is created, the entire room is heated 

evenly and quickly. 

Most Puls-air customers report heating 

cost savings of more than 50 % compared 

to ceiling fans, radiators, etc. 

Clean combustion, quiet 

operation 

The pulsating combustion achieves 

excellent exhaust gas values (NOX - 25 

- 30, CO - 2 - 5 ppm; soot number 00). 

The running noise of the innovative heater 

from Austria is low at 57 dB. 

Easy commissioning 

(plug and play) 

The commissioning of Puls-air is very 

simple and consists of 3 main steps: 

1) Place the unit in the room to be heated. 

2) Plug in 230 volt power 

3) Conduct the exhaust gas via a 35 mm 

stainless steel pipe over the roof into the 

open air. 

DONE. The manufacturer also 

recommends connecting the unit to a 

larger heating oil tank via an 8 mm copper 

pipe and a non-return valve. Thanks to the 

20 litre tank supplied, the heating system 

is immediately ready for operation. 

Delivery time, order and advice 

In order to avoid delivery bottlenecks, we 

recommend that you place your order as 

soon as possible. Puls-air will be happy 

to advise you by telephone or e-mail in 

German and English. Orders can be placed 

online at www.pulsair.net. 

The key data of the Puls-air 

Standard: 

● Power: 17.5 kW full power 

13 kW economy level 

● Power levels: 2 

● Dimensions: 75cm x 55cm x 95cm (LxWxH) 

● Weight: 75 kg 

● Stand area: approx. 1m² 

● External tank option: yes 

● Automatic temperature control: yes 

● Fuel: fuel oil 

● Consumption per hour passed: 

Full power: 1.55 kg fuel oil/h 

Economy level: 1.1 kg fuel oil/h 

● Tank supplied: 20L 

● Air output: 1850m³ heating air/h 

● Warm air temperature: approx 45°C 

● Power connection: 230 V 

● Efficiency: 97 % 

● Max. Room size for one unit: 500-600m³ 

● Color: blue with yellow 

Further information can be found at: 

+43 664 20 15 883 

info@pulsair.net | www.pulsair.net 

THE GARAGE 19 

18.19, News Puls-air.indd 2 30/11/2023 16:36

NEWS 

Empowering workshop professionals to 

future-proof their business – introducing 

the 2024 REPXPERT Conference 

● Morning conference with leading keynote speakers 

● Afternoon mini-lectures and technical training zone 

● High value, must experience event 

Schaeffler, the company behind the 

LuK, INA and FAG brands, is planning 

to host a conference for technicians 

and garage owners, based on the principles 

and success of its REPXPERT Academy Live 

technical training events. 

Following Schaeffler’s winning formula of 

networking, knowledge sharing, and practical 

application, its REPXPERT team believe 

the time is right to develop this innovative 

initiative further by expanding the concept 

into a full day conference. The keynote 

speakers and breakout lecture presenters 

will focus on topics such as understanding 

the direction the automotive industry is 

heading and where workshops should 

position themselves to play a relevant part in 

its future. 

“The idea behind the ‘REPXPERT Academy 

Conference’ is to bring together the core 

strengths of Schaeffler’s knowledge and 

training platform with a broader industry 

focus. This will hopefully help delegates to 

learn how to future-proof their businesses 

by understanding and exploiting the 

opportunities that we put before them,” 

explains Schaeffler’s Sales & Marketing 

Director, Matt Selby. 

“Schaeffler is renowned for the 

conception, design, development and 

manufacture of OE components and 

systems, in collaboration with leading 

vehicle producers. For the conference we 

will be collaborating with a really interesting 

mix of industry professionals to deliver a 

must-see event. Providing maximum value 

to busy and time conscious garage owners 

and vehicle technicians is key, which is why 

intend to pack a great deal of content into 

a one-day event. We will, of course, be 

providing high-quality breakfast, lunch and 

refreshments throughout the day, all in a 

truly fantastic venue. 

“The training sessions and workshop 

hub are the lifeblood of our Academy Live 

events, and we hope that an afternoon 

packed with mini-lectures, plus a technical 

zone featuring specially invited guests 

and our own REPXPERTs, will keep up this 

tradition. The focus as always will be on 

invaluable workshop topics, but with an 

eye on how to protect business interests 

moving forward into an electrified future. 

“The REPXPERT Academy conference 

will be packed with thought provoking 

and useful content, so we encourage 

aftermarket professionals to register as 

soon as tickets are released. 

To guarantee we deliver the highest 

quality experience, Schaeffler is keen to 

hear from workshop professionals on the 

presenters and topics they would like to see 

at the event, to ensure they get maximum 

value from the day. Therefore, we have 

created a simple survey for garages owners 

and technicians to complete where they 

can voice their opinions.” 

20 THE GARAGE 

20,News Schaeffler.indd 1 30/11/2023 13:02

TO RECEIVE 

YOUR WEEKLY 

COPY OF 

GARAGE PULSE, 

MAKE SURE YOU 

SUBSCRIBE 

TODAY! 

We have a range of online advertising packages available. 

For more details please contact Nat Excell. 


01732 445674 | 07791 094967 


T +44 (0)1865 233 037 

AS-235SB 

3.5T TWO POST LIFT 

£1,350 +VAT 

AS-6140TA 

4T TWO POST LIFT 

AS-6150A 

5T TWO POST LIFT 

AS-7530D 

MOBILE SCISSOR LIFT 

AS-7430H LOW ENTRY 

FULL RISE SCISSOR 

£1,699 +VAT £2,450 +VAT £1,699 +VAT £2,799 +VAT 

AS-6745P 

4.2T FOUR POST LIFT 

AS-8240TP 

4T SCISSOR LIFT 

AS-7251 

SINGLE POST LIFT 

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TYRE MACHINE 

AS-B24 

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£3,450 +VAT £5,300 +VAT £2,350 +VAT £740 +VAT £645 +VAT 

This is a sample of our huge range of garage equipment, 

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Visit the website 

for our full range 

www.automotechservices.co.uk Tel: 01889 579945 

EST 1972 

THE GARAGE 21 

21 Adverts.indd 1 30/11/2023 13:05

PRODUCTS 

First Line Ltd. 

continues to 

expand portfolio 

with 48 new 

references 

Aftermarket specialist First Line Ltd. has 

added 48 new references to its high-quality 

product lines, as part of its commitment to 

ongoing range expansion. 

The new parts added include 14 Steering and Suspension 

parts covering 23 vehicle references, 21 Braking 

components covering 40 references, two parts in the 

Clutch range suitable for 28 references, one to the cooling 

range, a thermostat kit to fit 33 references, and 10 additions 

to the Filters product lines to fit 23 references. 

Highlights include front upper Suspension Arms (left-hand 

and right-hand), part numbers FCA8032 and FCA8033, 

to fit Nissan Micra V 0.9, 1.0 and 1.5D 2016>; a Suspension 

Arm Bush (left-hand and right-hand), FSK8194, to fit Skoda 

Enyaq iV E, as well as Volkswagen ID.3 E, ID.4 E and ID.5 

E 2019>2021; front left-hand and right-hand Rack End, 

FTR6269, suitable for Mercedes S-Class 2.9D, 3.0H and 4.0H 

2020>; and a front Top Strut Mounting Kit (left-hand and 

right-hand), FSM5601, for BMW 3 Series 1.6, 2.0, 2.0D, 2.0H 

and 3.0D 2018>. 

Finally, another stand-out addition includes part number, 

FTK553, a Thermostat Kit for VAG Audi A3, SEAT Leon, 

Volkswagen Golf and Skoda Octavia 1.8, 2.0, and 2.0H 

2007>2023. 

All of the company’s new-to-range products can be found 

in the newly updated online catalogue WebCat, allowing 

distributors access to the brand’s impressive portfolio of 

components, which can be looked-up by application or 

cross-reference at webcat.firstline.co.uk. 

Motor factors and their garage customers can stay up to 

date with the company’s 

latest new-to-range parts by subscribing to email updates 

at: firstlineltd.com/subscribe. 

For more information about the premium quality products 

available from First Line Ltd., call the sales team on 01869 

248484, or visit firstlineltd.com. 

22 THE GARAGE 

22,News Firstline.indd 1 30/11/2023 13:06

NEWS 

BETTAPARTS 

announces 

latest range 

expansion 

Auto Care and 

IAAF agree new 

partnership 

Fras-Le-owned BETTAPARTS 

has introduced 45 new part 

numbers to its popular braking 

range including 42 brake discs, 

one set of brake shoes and two 

wear leads, to cover more of the 

vehicle parc. 

Highlights in the new BETTAPARTS brake discs 

include part number BD1311S (rear) to cover 

popular passenger cars and SUVs such as Alfa 

Romeo Spider 06 – 11, Tonale 22-, Fiat 500X 14- 

and Jeep Renegade 14-. 

Reference BD1366V (front) has also been added to 

fit Citroen Relay / Jumper 06-, Fiat Ducato 06- and 

Peugeot Boxer 06-, as well as part number BD1468S 

(rear), which is suitable for Mercedes Benz C-Class 01- 

and reference BD1580V to cover Jaguar S-Type 99-08, XF 

08-15, XF Sportbrake 12-14, XJ 03- and XK 06-14. 

BETTAPARTS latest brake shoes are reference ABS4201 

suitable for popular passenger cars such as Dacia 

Sandero 12-, Dokker 12-, Duster 10-, Mercedes Benz 

Citan 12-21 and Renault Captur 13-, Clio 12-, Kangoo 08- 

and Zoe 12-. 

The brands new wear leads cover various car and light 

commercial vehicle applications, including reference 

AWL327 for MAN TGE 16- and Volkswagen Crafter 16-, 

Grand California 19- and Multivan 21-, and reference 

AWL328 which is suitable for MAN TGE 16-, plus 

Volkswagen Crafter 16- and Grand California 19-. 

For more information on BETTAPARTS, including 

its comprehensive product range, and to access the 

supplier’s Webshop, visit: www.bettaparts.co.uk 

Auto Care Association and the Independent 

Automotive Aftermarket Federation (IAAF) 

have agreed a new partnership, which will see 

the two associations work closer together in 

the coming months and years. 

Meeting at automotive expo AAPEX, held recently in Las 

Vegas, the two federations – IAAF represented by Chief 

Executive Mark Field and Immediate Past President Richard 

Welland, and Auto Care represented by president and CEO 

Bill Hanvey – agreed to share best practice and consult 

more widely on common aims affecting their sectors and 

memberships. 

The Auto Care Association is the voice of the $470billion+ 

United States auto care industry. It provides advocacy, 

educational, networking, technology, market intelligence 

and communications resources to serve the collective 

interests of its members. The association serves the entire 

supply chain of the automotive aftermarket. 

Bill Hanvey, president and CEO of Auto Care Association, 

said: “I am looking forward to increased collaboration 

with IAAF and its members. Our two federations are on 

similar journeys and share many common goals, particularly 

around Right to Repair and ensuring choice for millions of 

motorists globally.” 

Mark Field, IAAF Chief Executive, added: “A huge thank 

you to Bill and the Auto Care team for hosting IAAF at 

AAPEX. Our federations and aftermarkets face very similar 

challenges and opportunities and are united in our drive 

to ensure competitive choice and value for members and 

motorists. 

“It’s also essential, as a growing Federation, that IAAF 

continues to develop and look at new practices in relation 

to member engagement and lobbying. Our new partnership 

with Auto Care will help strengthen IAAF’s offering to 

members.” 

THE GARAGE 23 

23,News Bettaparts.indd 1 30/11/2023 13:06

NEWS 

Apex Networks: Solving 

Software Needs for Recovery 

and Beyond 

A widening range of businesses 

that support vehicle users have 

discovered that Apex Recovery 

Management Software is exactly 

what they need for growth and 

success. 

A business is born 

Fastrack Tyres began in London back in 

2012, when Zak Haji and his co-directors 

spotted a gap in the market regarding tyre 

punctures – a problem they recognised was 

a huge frustration to drivers of new models. 

“A lot of cars were getting manufactured with 

no spare tyre,” Zak recalls. “Not being able 

to get a new tyre sorted quickly for people 

was an issue, and we saw that the market 

had the potential.” Starting with one van, 

Fastrack quickly grew the business, moved to 

larger premises and soon ran twelve vehicles. 

Plans to launch Fastrack in other major cities 

were necessarily delayed during Covid; now, 

however, they are poised to expand. 

An expanding market 

Of course, a recovery business needs to 

do more than be in the right place at the 

right time. Forging successful relationships 

is key, and so is streamlined and accurate 

communication between customers and the 

control centre. When Fastrack started, they 

worked only directly with the public. “We 

had a website and advertised on Google and 

Yellow Pages,” Zak explains, “but in 2014 we 

obtained a contract with one of the nation’s 

largest breakdown companies, which really 

helped us grow.” It also introduced Fastrack 

to greater geographical coverage, which 

included locations as varied as Birmingham, 

Leicester, Cambridge and Dover. Although 

two years later the AA decided to operate 

that sector of business themselves, the 

experience had been eye-opening and 

Fastrack felt ready to secure its own clients. 

Today their niche is geared towards the 

Super-Car market and high-end clients, 

including sports stars, popstars and royalty 

- but their specialised service is available to 

anyone. 

All systems change! 

How can a growing business ensure its 

systems can cope? As an emergency service, 

Fastrack didn’t sell or fit tyres at their 

premises by appointment. Their role was 

to assist people literally stranded, either 

at home or on the side of the road, who 

had found their number and phoned in. 

“When we started, there wasn’t much 

competition,” says Zak. “As one of the 

first, in London we were always at the 

top of a search. A customer would tell us 

their location and ask if we had the right 

tyre. We’d say no problem – and these are 

the details we need.” A technician would 

then take 60 to 90 minutes to change the 

customer’s tyre and make sure they’re 

happy. Fastrack would get a positive review, 

and move on to the next client. 

However, with growth came the difficulty 

of maintaining records, as well as locating 

the right tyre. On top of managing tyre 

stock, one of Fastrack’s biggest challenges 

was recruitment and staff. They did find a 

tyre software system, which at first offered 

a good solution. However, it wasn’t enough 

to connect them to the major recovery 

‘clubs’ and they began the search for 

software that could do more. 

Investigating possibilities 

Connection to the major motor assistance 

services, such as the AA, RAC and Green 

Flag, was vital because they all use the 

Apex RMS network. Fastrack made the 

24 THE GARAGE 

24,25 APEX.indd 1 30/11/2023 13:08

ig decision to join it, too. “Although it’s 

marketed as recovery software, for us 

Apex RMS was something that we actually 

needed. It’s worked wonders because now 

we are connected to the clubs.” 

Soon, however, Fastrack realised that 

for greater growth they needed to use 

the system to its full capacity. Technicians 

started from base and a job would have 

to be emailed out to them. Everything was 

still done on paper. Like many businesses, 

Fastrack was reluctant to take on all the 

Apex RMS functions in one go. Although 

they had a fleet of vehicles, they hadn’t 

investigated the functions available in Fleet 

Management. “The system’s amazing,” 

says Zak, “but I think because it’s such a 

smart system, and it’s so clever with broad 

capabilities, that we were a bit reluctant to 

just explore the whole thing at the time.” 

However, they knew that it was time to 

spend time investigating how the rest of 

Apex RMS could support their business 

needs. And Apex were on hand to help. 

A step at a time reaps rewards 

On-site training ensued and helpful 

elements of Apex RMS were taken onboard. 

Fastrack are now paperless for tyres, 

and communication is streamlined and 

more accurate. Apex manages stock, and 

technicians are using their PDA on the 

side of the road. “There is so much to this 

system, it’s unreal,” says Zak. “It’s working 

really well for us.” 

For Fastrack, the greatest benefit of Apex 

is that, as recovery software, it connects 

to everything. Zak also praises its ability to 

keep management informed: “From when 

the technician leaves the depot, whilst 

they are enroute and right up to when 

they have completed a job, we have all the 

information we need.” Better connection 

has also helped accelerate growth. “Now 

we can ping all the job information down 

a PDA, and it’s a lot better,” he says. “The 

biggest regret I have, is why didn’t I do it 

sooner?” 

Fleet and stock management benefits 

These days Fleet management is in daily 

use, and Fastrack finds it invaluable. “It has 

definitely removed some of the obstacles of 

organisation,” Zak enthuses. “The software 

tells us when our services are due, plus any 

detail we need about the vehicles. We can 

send rotas and messages to our technicians, 

and message a customer to ensure we have 

an accurate location.” This latter point is 

vital, as customers are not always aware 

of how to share or show their location, 

and might not have a smartphone.” Having 

employees on the portal also means that 

from start to finish, a job is on one system. 

“All the information in one place is easier 

for us to manage,” Zak says. “I’d definitely 

advise people to explore everything it 

can do as soon as possible.” By necessity, 

Fastrack must also keep in stock the exact 

tyre specification for any job. Using Fleet 

management, this process is now fully 

automated, which has saved time and 

reduced the hassle of manually checking 

each separate job done and then creating 

an order. 

Instant day to day management and HR 

Apex RMS is not only used for jobs, it 

also supports Fastrack’s general business 

management, including accurate recording 

of rotas and holidays. Because it is flexible, 

Fastrack could also customise some of 

the areas specifically for their needs - for 

example, the forms they use for fitting 

tyres. In addition, Zak is impressed with the 

automatic and detailed report he receives 

every day. This tells him how many jobs 

were done and what the outcome codes 

were. “With everything in one place, I know 

if there are any issues,” he says. “With the 

old system, I’d have to go into each job to 

check how things went. With Apex, I literally 

tick the boxes I want and get emailed a 

report.” At a glance, Zak can also quickly 

assess which technician has done what work 

and what the outcome was without going 

into each job manually. Although the system 

looked hard to manage at first, now he uses 

it with ease: “Once you get into it, it’s so 

simple. It’s absolutely amazing.” 

Staff Feedback 

When Fastrack changed to Apex RMS, they 

recognised that it was a big change for 

everyone. They also believed that as the 

technicians were the ones on the road, 

they might be aware of some issues that 

management had missed. Thoughtfully, 

they made the decision to set up a group 

chat where their technicians could ask for 

help and also give feedback. “We invited 

them to highlight if there was anything that 

would make their lives easier, or that we 

might have missed, that we could implement 

to make the experience for the customer 

or company better,” Zak explains. It was a 

successful process, which helped things 

moving forwards. A few items were raised, 

which Fastrack management adapted there 

and then. “Now,” Zak says, “everyone’s got 

thumbs up for the system.” 

From paper to PDA 

A recurring business benefit of Apex RMS 

is the removal of problems that develop 

from manual recording. And Fastrack was 

no different. “Going from paper to PDA 

is much better for us,” says Zak. “With 

some technicians, there was an issue with 

illegible writing. We would get a job sheet 

back from the fleet company saying ‘what’s 

this – we can’t read it.’ And when we asked 

the technician, sometimes they couldn’t 

read it either.” Fastrack management is also 

certain that being paperless presents the 

company with a better image, displaying 

reassurance that they are at the top of 

their industry. Another PDA benefit is in 

NEWS 

identifying customer location. Customers 

cannot always accurately give their precise 

location. “Now, at the touch of a button, 

our controllers can zoom into the map and 

see exactly where a vehicle has broken 

down,” Zak explains. “That has made our 

lives much easier.” 

Apex training and support 

Fastrack undertook thorough research and 

investigated other systems before choosing 

Apex. “But the way the Apex works, 

there’s just honestly, genuinely, there’s no 

comparison,” says Zak, “and it’s also very 

competitively priced.” 

Fastrack ran two systems for some time 

before turning over to Apex. “The new 

system just scared me at the time” admits 

Zak. “I had to learn the hard way, but this 

also meant I could compare the two. I 

absolutely would not change it now.” it’s 

unbelievable for the level of the system and 

the service you get.” And has switching to 

Apex RMS also saved management time? “A 

huge amount of time,” says Zak. “It’s made 

things easier in so many different areas. The 

only complaint I have is with myself: why 

didn’t I start using this sooner?” 

Taking on new software is a huge 

commitment. It must fit your needs – but 

you must also know how to use it. “Apex 

training days are very beneficial,” Zak says, 

“but I knew that at some point, I had to 

do it myself.” Now he uses the systems all 

the time, but he still values the ongoing 

relationship that Fastrack have with Apex 

Systems. “The support is just great; if you’ve 

ever got an issue, it’s literally just a phone 

call and it’s fixed.” 

A single customised and integrated 

system 

Apex RMS fits quickly with most businesses’ 

systems. On occasion, customisation is 

required. Working with Fastrack, Apex’s 

skilled engineers were able to tweak their 

software to enable Fastrack to be fully 

integrated and to access all the benefits. 

Indeed, today Fastrack use Apex software 

exclusively. “Before we were chopping and 

changing through different systems, as 

well as using Apex RMS,” Zak recalls. “We 

used a different system for accounts, too 

- but that’s so much easier now, and the 

staff in accounts love it.” When pressed, 

Zak might add a couple of minor changes 

would make Apex RMS 100% ideal for a tyre 

company. But he believes that it works very 

well for every kind of job they do, whether 

a specific tyre for a high-end car or simply 

to put air into someone’s tyres. “The guys 

at Apex went above and beyond,” he says 

firmly. “Any job, any time, any breakdown – 

I’d say it covers everything.” 

THE GARAGE 25 

24,25 APEX.indd 2 30/11/2023 13:08

PRODUCTS 

WAI highlights latest 

range expansion and 

commitment to being 

first-to-market 

WAI has expanded its range of alternators and starter motors, 

adding nine new references to its extensive product portfolio, 

including four new starter motors and five new alternators. 

The leading rotating electrics 

supplier regularly introduces 

new to range parts, to meet 

the exacting quality demands of the 

UK aftermarket and the needs of the 

constantly expanding used vehicle parc. 

During the course of 2023, WAI has 

introduced 139 new part numbers in 

its rotating electrics product group, 

including 77 alternators and 62 starter 

motors as part of the company’s 

commitment to being first to market 

with the latest references. 

Highlights in WAI’s latest starter motor 

references include part number 31090N 

for BMW X2, 1 and 2 Series 2018-, 

reference 37071N to fit BMW 1 and 2 

Series and X2 2019- and 30518N, a startstop 

compatible starter motor to cover 

Fiat Ducato 2015-. 

WAI’s new alternator range includes 

key part numbers such as 21568N, a 

150A alternator for Iveco Daily 2015- 

commercial vehicles and part number 

21641N, a 120A alternator to fit Kia Soul 

2014- and Hyundai i20 2014- models. 

The company recently invested in a 

brand-new headquarters and warehouse 

in Rotterdam, Netherlands, as it looks to 

offer customers greater availability and a 

new European hub. 

WAI’s new office building and 

warehouse in Rotterdam further aligns 

the UK and European operations. A 

complete renovation of the offices and 

new racking has now been completed in 

the 80,000 square foot warehouse for 

increased availability and stock holding 

capabilities. 

26 THE GARAGE 

26,News WAI.indd 1 30/11/2023 13:09

WINTER 

SAFETY AND 

MAINTENANCE 

The weather is getting colder and the nights are closing in, the road 

gritters are already coming out and winter is steadily descending 

upon the UK. For many drivers this means topping up their antifreeze 

and putting a blanket and shovel in the boot. For garage owners, 

however, it is a crucial time to ensure customers’ vehicles are as safe 

and prepared as possible. 

Copy supplied by Straightset. 

THE GARAGE 27 

28 

27-31,Feature Winter Safety.indd 1 30/11/2023 13:10

WINTERSAFETY 

The crucial role wheel 

alignment will play this winter 

Winter is an important time to inform customers how wheel 

alignment is not merely a routine maintenance task but a vital 

safety measure that profoundly impacts a vehicle’s stability, 

handling, and control. Offering onsite wheel alignment 

checks enables garage owners to provide a faster, complete 

and trusted service, building customer relationships that 

keep them coming back. 

Why wheel alignment 

is so important now 

Figures from the RAC show that local road 

conditions are still poor across the UK, with 

more than 1m potholes plaguing drivers. 

It attended more than 29,000 potholerelated 

breakdowns in the year from 

November 2022 to 30 September 2023 

and they are one of the leading causes of 

car breakdowns. Road conditions are a top 

concern for motorists but with properly 

aligned wheels, a vehicle can better 

navigate icy or muddy roads, maintain 

traction, and handle swerving to avoid 

potholes more effectively. 

The good news is that wheel alignment 

services have never been easier and 

quicker to offer. Modern systems are 

incredibly accurate, compact and use the 

latest laser, computer or 3D technology to 

ensure that wheels are always fully aligned 

to the manufacturer’s specifications. 

Preventing loss of traction 

Every automotive technician knows that 

improper wheel alignment leads to uneven 

tyre wear, which significantly impacts a 

vehicle’s stability on icy or wet roads. But 

many customers may not know that when 

tyres wear unevenly, the vehicle’s traction 

decreases, worsening the risk of slipping 

or skidding. Proper alignment distributes 

the vehicle’s weight evenly across all 

tyres, maximizing their grip and improving 

overall stability in less-than-perfect driving 

conditions. 

Enhancing stability in steering 

One of the noticeable signs of misaligned 

wheels is the tendency of the vehicle to 

drift or pull to one side. During winter, 

customers need to know that this can 

be particularly hazardous, as icy, muddy 

or roads covered in leaf matter demand 

precise steering control. 

7 

28 THE GARAGE 


WINTERSAFETY 

Encouraging customers to schedule 

regular maintenance checks, especially 

before the onset of winter, can prevent 

potential alignment issues. Garage staff 

should use advanced alignment equipment 

to ensure precision and accuracy in 

aligning the wheels, providing drivers 

with the confidence to tackle challenging 

winter driving conditions. 

Choosing the right system 

Contacting a wheel alignment specialist 

that can provide genuine choice and 

flexibility will ensure you have the right 

wheel alignment system. Straightset 

is leading the UK in wheel alignment 

and widely known for its impressive 

Supertracker product. It was recently 

appointed UK partner for Beissbarth, 

which offers one of the most advanced 

and innovative wheel alignment ranges 

anywhere. 

These include: 

● Easy 3D+, which is a high-speed, high 

precision, and easy-to-use 3D technology 

with traditional cabinet, monitor, printer 

and wheel clamps. 

● The Q.Lign system, which is the world’s 

first web-based wheel aligner and replaces 

the need for a trolley – making it perfect 

for garages with limited space. 

Straightset will also soon be launching 

the brand new Beissbarth T-Series Q.Lign, 

one of the most efficient systems on the 

market. 

Correct wheel alignment is a 

fundamental safety measure, especially 

during the winter season when roads 

become even more challenging than 

they already are. Wheels correctly 

aligned to manufacturer specifications 

promote instant stability, enhances 

steering responsiveness, and contributes 

significantly to overall driving 

performance. 

For more information on wheel alignment garage equipment, call Straightset on 

01909 480055 or email info@straightset.co.uk 

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THE GARAGE 29 

30 


Pro-Align launches advanced wheel 

alignment training, elevating standards 

in bodyshop compliance and safety 

l Pro-Align collaborates with the 

IMI to launch a specialised 

one- day Advanced Wheel 

Alignment Course. 

l The course features a theoretical 

session on wheel alignment, ADAS, 

and electric & hybrid vehicles. 

l The course aims to equip technicians 

with the skills necessary for superior 

vehicle repair safety and quality. 

Pro-Align, a leading expert in wheel alignment and garage 

equipment, is proud to announce a pioneering collaboration 

with the Institute of the Motor Industry (IMI), introducing an 

advanced training course tailored to the rigorous BS 10125 

standard. The course is meticulously designed to ensure that 

automotive bodyshops and accident repair centres meet the 

criteria for Section C.10 – Steering, Suspension, and Braking 

Systems. 

This essential one-day advanced wheel alignment course 

addresses the crucial need for continuous professional 

development in the automotive repair sector. It guarantees 

that certified technicians remain compliant with the BS 10125 

standard, which requires reassessment every three years to 

maintain the prestigious BSI Kitemark for vehicle damage repair. 

Pro-Align’s partnership with the IMI is a testament to their 

commitment to delivering education that leads to both certified 

excellence and enhanced safety in vehicle repair. 

Clive Seabrook, CEO at Pro-Align, said: “Ensuring our 

technicians are equipped with the most advanced skills and 

knowledge is not just about compliance; it’s about redefining 

the standards of safety and quality in vehicle repair and 

9 

30 THE GARAGE 


TRAINING 

maintenance. This new advanced wheel alignment course, 

in collaboration with the IMI, signifies a leap forward in our 

commitment to excellence. By strictly adhering to the BS 10125 

standard, we are not just meeting expectations but are actively 

setting new benchmarks for the industry.” 

Participants will engage in an intensive morning session, 

refreshing critical knowledge of wheel alignment and its impact 

on steering and suspension, including up-to-date instruction on 

ADAS and electric & hybrid vehicles. An 80-minute examination 

will challenge their understanding, followed by an afternoon 

practical where trainees demonstrate their skills in real-world 

scenarios. The objective is to shape technicians who not only 

meet, but exceed the expectations of the BS 10125 standard. 

The course will be available three times a week (Tuesday, 

Wednesday, Thursday) with an exclusive attendance cap of four 

individuals per session, allowing for focused, hands-on training. 

Debra Bovingdon, business support coordinator at the IMI, 

said: “Aligning with the highest standards of service and safety is 

paramount in the automotive repair industry. The IMI is pleased 

to collaborate with Pro-Align on this advanced wheel alignment 

course, which underscores our shared commitment to excellence 

and compliance with the BS 10125 standard. This course 

represents a strategic investment in the skills of technicians that 

will elevate the quality of vehicle repair and maintenance across 

the industry, ensuring every professional can deliver the utmost in 

safety and customer satisfaction.” 

Pro-Align is committed to supporting body shops in achieving 

and retaining the BSI Kitemark for vehicle damage repair. This 

certification is the beacon of quality recognised by vehicle 

manufacturers, insurers, and work providers. It ensures that 

repairs are carried out safely and to the highest standards, 

offering benefits such as increased customer satisfaction, 

competitive differentiation, and access to a broader client base 

through the Kitemark directory. 

For scheduling and registration information, interested parties 

are encouraged to reach out via email to enquiries@pro-align. 

co.uk or phone at 01327 323007, selecting option 2. 

For more information on the course, visit https: 

//pro-align.co.uk/wheel-alignment-training-courses/ 

We have a range of print and online advertising packages 

available. For more details please contact Nat Excell. 

Natalie@talk-media.uk | 01732 

445674 | 07791 094967 


THE GARAGE 31 


NEWS 

LKQ EURO CAR PARTS LAUNCHES 

INAUGURAL GRADUATE PROGRAMME 

Tamworth-based LKQ Euro 

Car Parts has launched its 

first ever Finance graduate 

scheme to create new 

pathways for young people 

looking to begin their 

career in the automotive 

industry. 

The aftermarket specialist is recruiting for three new 

graduate positions in its Finance team. Successful 

candidates will enrol on a three-year programme where 

they’ll be supported and funded to gain CIMA/ACCA accredited 

accountancy qualifications. 

The graduates will also be allocated a personal mentor to 

oversee their progress, as well as being sponsored by the Director 

of Commercial Finance and Financial planning and analysis 

(FP&A), Melanie Lowe. 

Applications are open now, with graduates able to register 

interest here. Selected applicants will be invited to an assessment 

day on the 14th of December at LKQ Euro Car Parts’ HQ and 

central distribution centre in Birch Coppice Business Park. 

The launch of the Finance graduate scheme follows the success 

of the business’s Finance internship programme, where three 

students from Aston University joined the Finance department as 

a part of their industrial placement year. 

Successful applicants will join a workforce of over 10,000 

employees, who are instrumental in maintaining LKQ Euro Car 

Parts’ position as the UK’s leading motor factor. 

Annick Jourdenais, Chief Financial Officer at LKQ Euro Car 

Parts said: “Recruiting and nurturing young talent is one of our 

top priorities. Not only does it allow us to tackle the growing 

skills gap in the sector, but it helps us diversify our recruitment 

pool, which filters upwards to produce a more representative 

workforce. 

“Our new graduate scheme creates space for more young 

people to pursue a fulfilling career in Finance and to excel in 

the automotive industry. We’re excited to hear from applicants 

about the value and fresh perspectives that they can bring to our 

business and the wider industry.” 

For more information on the graduate scheme and the 

application process, visit: 

www.gradcracker.com/hub/1243/lkq-euro-car-parts 

32 THE GARAGE 

32,News LKQ Graduate Prog.indd 1 30/11/2023 13:13

Products and Services 

Contact Paul Leith on 01952 415334 

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THE GARAGE 33 

33 Product and Services.indd 1 30/11/2023 13:15

PEOPLE 

People stories and movements from around your industry 

Automechanika Birmingham 

appoints new Event Director 

Messe Frankfurt UK, organisers of Automechanika Birmingham 

and UK Garage & Bodyshop Event, has announced the appointment 

of Joanne Knowles as Event Director. 

With over eight years’ experience in 

the exhibition industry, Knowles 

will head up the Automechanika 

Birmingham and UK Garage & Bodyshop 

Event teams and is responsible for driving 

the strategy and bringing innovation ideas 

to the table. 

Knowles has a wealth of knowledge and 

skills to excel in her new role, which will 

see her craft the overarching strategy and 

implement innovative concepts that align 

closely with the business objectives. 

She comments: “My new position involves 

the flawless execution of the events, with 

a strong emphasis on creating exceptional 

experiences for both attendees and 

exhibitors. I’m eager to collaborate with 

our internal team and external partners 

to ensure we achieve the best possible 

outcomes.” 

Knowles has hit the ground running and is 

helping to build on some of Automechanika 


Event’s key initiatives such as attracting 

and retaining talent in the industry, 

electrification and advancing technologies 

that are impacting the industry, including 

ADAS, digitalisation and connectivity. 

Knowles adds: “Our events have an 

important part to play in showcasing the 

trends in the industry and what the sector 

is doing to support the future.” 

Simon Albert, Managing Director at 

Messe Frankfurt UK said: “We are delighted 

to welcome Joanne to the team. She has 

excellent experience in the events and 

exhibition industry that will allow her 

to excel in this position. Her wealth of 

experience, industry skills and knowledge, 

and forward-thinking mindset will benefit us 

in moving forward as a business and secure 

the future success of Automechanika 


Event shows.” 

WAI futureproofs team with Sales 

Director appointment 

Leading rotating electrics supplier and electric vehicle (EV) charging cable specialist, WAI, has strengthened 

its sales team with the appointment of Marc Roder as Sales Director, effective 2nd January 2024. 

Roder will join WAI in the new year 

to support the sales team and 

help develop the business across 

the UK, Ireland and Scandinavia. Roder 

will work closely with Gary Maskrey, 

Director of Sales, to maintain and 

develop the brand’s customer facing 

support – and will succeed Maskrey as 

he reduces his working time and moves 

into full retirement. 

Roder brings with him a wealth 

of experience across 12 years in the 

automotive aftermarket, and a roster of 

connections from previous key account 

manager and business development roles 

with the likes of Brembo, Federal-Mogul 

and Euro Car Parts, and most recently 

Sales Director at Sogefi Group. 

Maskrey comments: “Marc is well 

known in the industry and comes with 

a great track record. I look forward 

to welcoming him to the team and 

continuing to deliver excellent customer 

support. This new appointment will 

ensure Marc is poised to fully take over 

from me when I do eventually retire.” 

Roder adds: “I am delighted to be 

joining the WAI team to kickstart 2024. 

My new role will involve driving the sales 

business forward and maintaining key 

customer relationships.” 

WAI has undergone some changes 

in 2023, notably the UK arm of the 

business aligning with its European 

operations under one umbrella, with 

President, Richard Welland, at the helm. 

Part of this change also involved 

investment in a brand-new 

headquarters and warehouse in 

Rotterdam, Netherlands, to offer 

customers greater availability and a new 

European hub. 

Welland concludes: “As WAI continues 

to move forward and unites under 

our ‘one team, one fight’ banner, I’m 

pleased to welcome Marc to the team 

to help drive the business forward for 

our future success.” 

34 THE GARAGE 

34 people.indd 1 30/11/2023 13:16

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YOUR WEEKLY COPY 

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Puls-air FP.indd 1 30/11/2023 13:30

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