National Federation of SubPostmasters - Mail Segregation Toolkit

NFSP Mails segregation
NFSP Mails segregation
GETTING READY TO SEGREGATE MAIL
MAILS SEGREGATION PROCESS
NO
DISPLAY MAIL BAGS
Do you display mail bags as per
best practice guidelines?
1st Class, Letter/Large Letter, 2nd Class
Accept mail from customer.
NOTE:
You are more likely to
fail a mail audit check.
A 1st Class parcel in
a 2nd Class bag and
vice versa is harder
to identify before
dispatch than a parcel
in a Letter/Large
Letter bag.
YES
GUIDANCE LAMINATES
Do you display mail segregation
guidance laminates above the
mail bags?
YES
NOTE:
NO
You are more likely
to fail a mail
segregation check if
you and your staff
have no information
to refer to when
accepting mail.
Note:
Customers who hand
in unopened mail
delivered to the
wrong address,
return to sender or to
be redirected - hand
separately to the
Collections Officer or
put in postbox.
DO NOT place in
office mail bags.
Check the size of the item to decide
format ie. Letter, Large Letter or
Parcel.
USE THE SIZING TEMPLATES
EVERY TIME.
YES
NO
Note:
Customer may be
charged incorrectly
and the item will be
segregated incorrectly
resulting in a failed
audit.
NO
CHECKING MAIL BAGS
Do you check your mail bags
before use?
Franked/Meter Mail.
Refer to Franked/Meter
Flowchart
Segregate by format (size)
first, then service (1st or 2nd
Class if parcel size) and place
in appropriate bag.
Account Mail/Printed Postage
Impressions (PPI).
Refer to PPI Flowchart
YES
1st Class Parcel Bag.
Letter/Large Letter Bag.
2nd Class Parcel Bag
NOTE:
If mail has mistakenly
been left in the bag
and is a different
format from the rest of
the mail, this will cause
a segregation failure.
Is the mail bag empty?
YES
You are now ready to accept
and segregate mail
NO
Remove the item
and keep separate,
to hand to the
Collection Officer
on the next despatch.
Note:
Untied and unlabelled bags will result in a
failed audit. Never let the Collection Officer
help to get your post ready.
Always label every sealed bag with the
correct label, even if the Collection Officer has
given you Red X labels to attach. These do
not replace the bag labels.
When 3/4 full (max 11kgs weight)
attach the appropriate mail bag
label and tie round the neck.
(NEVER through the D hooks).
BAGS ARE NOW READY FOR
COLLECTION.
Ref: GettingReadytoSegregateMailFlowchart/RP/V3/Aug23
www.nfsp.org.uk
Ref: MailsSegregationProcessFlowchart/RP/V2/Jan23
www.nfsp.org.uk
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