National Federation of SubPostmasters - Mail Segregation Toolkit

NFSP Mails segregation
NFSP Mails segregation
ACCOUNT MAIL/PRINTED POSTAGE
IMPRESSION (PPI) ACCEPTANCE FLOWCHART
EXAMPLES OF ACCOUNT MAIL/PRINTED
POSTAGE IMPRESSIONS (PPI) LABELS
Receive PPI Mail from the customer
Is PPI in sealed labelled mailbag and has the Sales Order Form
been given to you?
For Priority Mail, see note below*
YES
NO
ACCEPT, date-stamp and record
the number of bags on the Sales
Order form. Scan the form on
Horizon (Business Suite, PPI Mails
Acceptance) and keep separate.
Hand the sealed bags and Sales
Order Form to Collection Officer.
NOTE:
*Priority PPI should be presented
loose or in an unsealed bag
with a sales order. Scan through
Horizon as prepaid and keep
separate for dispatch with
your priority Royal Mail items.
If PPI ‘Signed for’ is presented process
through Horizon as prepaid and
give back to the customer who
must seal the bag at the counter
and hand over the sealed bag with
a Sales Order Form.
Politely REFUSE
and return to customer
NOTE:
UNATTENDED: If PPI bags are left
unattended without a Sales Order
Form, place a date-stamped Red X
label on each bag before dispatch.
Record on Horizon (Business Suite, PPI
Mails Acceptance) using the default
manual code 1234567890 where
the customer number is requested.
AFTER LAT: If PPI bags are accepted
after the Latest Collection Time inform
customer that the items will not
leave the office until the next day.
LOOSE: If loose PPI mail is left at
the counter, place the mail in an
empty mail bag, and seal with a
date-stamped Red X label.
There is no instruction for PO to scan the barcode,
and there is a Customer Reference number on the label
Ref: PPIFlowchart/RP/V3/Jun22
www.nfsp.org.uk
Ref: PPIFlowchart/RP/V3/Jun22
www.nfsp.org.uk
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