CLIA UK Ireland Leaders Newsletter - October 2023
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>CLIA</strong> <strong>UK</strong> & <strong>Ireland</strong><br />
<strong>Leaders</strong> <strong>Newsletter</strong> – <strong>October</strong> <strong>2023</strong><br />
Government Affairs Update<br />
<strong>CLIA</strong> continues to work with the Government to educate officials and elected officials on the value<br />
that cruising brings to the <strong>UK</strong>, the progress being made in sustainability, and how the industry<br />
wishes to work with the Government to create a successful and sustainable industry.<br />
The programme of engagement over the past few months has included:<br />
• <strong>CLIA</strong> now has a seat on the Clean Maritime Council and the overarching Maritime<br />
Council, that reviews progress to Maritime 2050 – a commitment for the industry in terms<br />
of some key topics such as sustainability, people & skills, and <strong>UK</strong> competitiveness.<br />
• <strong>CLIA</strong> worked with Royal Caribbean International to host Baroness Vere, the Maritime<br />
Minister, on a cruise ship in Southampton – the first time the Minister had visited a cruise<br />
ship.<br />
• <strong>CLIA</strong> worked with Celebrity Cruises to host the Shadow Maritime Minister, Mike Kane, and<br />
some local MP’s, on a ship tour and lunch in Liverpool.<br />
• <strong>CLIA</strong> co-chaired the Cruise Industry Government Forum (CIGF) with the Department for<br />
Transport to highlight two key streams of work around decarbonisation, and around cruise<br />
taking a more active role in <strong>UK</strong> tourism strategies. The meeting was attended by the<br />
Maritime Minister.<br />
• <strong>CLIA</strong> hosted a reception with Cruise Britain as part of London International Shipping<br />
Week (LISW), where we heard from ports, and from the Shadow Tourism Minister Barbara<br />
Keeley<br />
• <strong>CLIA</strong> hosted a special dinner for LISW for the Maritime Minister to meet senior leaders<br />
from <strong>CLIA</strong> ocean and river cruise members.<br />
Change to <strong>UK</strong> Borders is coming<br />
The <strong>UK</strong> Government is introducing new border requirements for all visitors, including cruise guests,<br />
and may impact your customers if they are arriving in the <strong>UK</strong> as a non-<strong>UK</strong> and non-Irish citizen.<br />
Details can be found here: https://www.gov.uk/guidance/electronic-travel-authorisation-eta
Charting the Future of Sustainable Cruise<br />
We’re pleased to share a new <strong>CLIA</strong> publication Charting the Future of Sustainable Cruise Travel<br />
which outlines how the cruise industry is working towards achieving its sustainability commitments.<br />
Key areas of focus among <strong>CLIA</strong> member lines include climate action, sustainable tourism,<br />
conservation, diversity, and inclusion. “Charting the future of sustainable cruise travel” explores<br />
the many ways in which cruise lines are investing in new technologies, processes, and practices to<br />
drive progress across these focus areas. Topics covered include pursuing fuel flexibility by investing<br />
in propulsion technologies with conversion capabilities for the future; reducing emissions while at<br />
berth and at sea; investing in advanced environmental technologies onboard; partnering with cities<br />
and ports on sustainable destination management.<br />
The new paper includes latest data and statistics sourced from <strong>CLIA</strong>’s annual environmental report,<br />
supported by multiple examples and case studies of activities undertaken by <strong>CLIA</strong> member cruise<br />
lines. For example, the <strong>CLIA</strong> member fleet each year becomes more efficient embracing new<br />
technologies and, as available, the uptake of sustainable alternative fuels. Cruise lines are<br />
implementing processes to scale up the use of advanced biofuels, green methanol, and synthetic<br />
fuels. They are also deploying new sustainable energy sources such as electric batteries, hydrogen<br />
fuel cells and even wind and solar to reduce significantly their environmental footprint. To reduce<br />
emissions in port, 120 <strong>CLIA</strong> member cruise line ships today are capable of plugging into shoreside<br />
electricity, where available.<br />
The cruise industry is working to be the best way to travel responsibly. The paper shines a light on<br />
the positive impact of our industry on port communities, as well as life on board for a workforce that<br />
hails from 150 nationalities around the world. For example, cruise companies collaborate with<br />
destinations, ports, and other organisations around the world to embed sustainable practices such<br />
as managing traffic flows, supporting local community initiatives, and educating cruise passengers<br />
to be culturally sensitive, and more environmentally aware.<br />
<strong>CLIA</strong> is proud of its members’ work in supporting various recognized international goals, including<br />
many of the United Nations Sustainable Development Goals (SDGs), designed to help protect the<br />
planet for future generations. The paper identifies which SDGs to which the industry is contributing<br />
and can make a difference.
<strong>CLIA</strong> & ATAS Glasgow Afternoon Tea<br />
Thursday 2 November – 14.30 – 17.00<br />
Glasgow<br />
Join <strong>CLIA</strong> and ATAS for their first joint event as<br />
we enjoy an Afternoon Tea together in Glasgow<br />
to celebrate the successful year for cruise,<br />
adventure and touring holidays with some<br />
additional insights and trends.<br />
We are delighted to have representatives from<br />
AE Expeditions, APT, G Adventures and<br />
Riviera Travel joining us.<br />
Register online now:<br />
https://www.eventbrite.co.uk/e/clia-atasglasgow-afternoon-tea-tickets-726030385427<br />
New online At-A-Glance Guide<br />
The compact yet comprehensive guide offers a swift and<br />
convenient overview of each of our cruise lines and river<br />
cruise operators, presenting key facts and unique selling<br />
features at your fingertips.<br />
Available via the Agent Resources page:<br />
https://cruising.org/en-gb/my-clia/eu/agent-resources<br />
Flagship Events on Waitlist<br />
<strong>CLIA</strong> RiverView Conference 2024<br />
11 – 13 March 2024 – Amsterdam, Netherlands<br />
The 12th RiverView Conference will be supported by 10 river<br />
cruise operators. Delegates will spend two nights onboard,<br />
with hosted dinners. A New-to-Selling River Cruise<br />
Masterclass will take place just before the main program.<br />
WAITLIST:<br />
https://www.surveymonkey.co.uk/r/AMS2024Waitlist<br />
<strong>CLIA</strong> Conference 2024<br />
23 – 25 May <strong>2023</strong> – Southampton, <strong>UK</strong><br />
The largest annual travel agent event of its kind in Europe<br />
and the 16th to take place, will include ship visits, conference<br />
sessions, a trade fair and a celebratory evening event. An<br />
optional New to Selling Cruise Day has also been added on<br />
Wednesday 22 May.<br />
WAITLIST:<br />
https://dellardavies.eventsair.com/clia-conference-<br />
2024/waitlist
Event Review<br />
<strong>CLIA</strong> Porto: Destination Showcase<br />
The Showcase shone a spotlight on cruise<br />
destination knowledge as a key part of the sales<br />
discussion you have with your customers.<br />
The three-day Showcase welcomed over 100<br />
delegates and featured business sessions with<br />
destination experts, a networking trade fair and<br />
ship visits with Seabourn, Emerald Cruises and<br />
Uniworld Boutique River Cruises.<br />
Destination immersion was delivered through a<br />
short river cruise tour sailing the banks of Porto<br />
and Vila Nova de Gaia, two hosted Dinner events<br />
at the Porto Cruise Terminal (Port of Leixões) and<br />
WOW – “World of Wine”, and the opportunity to<br />
join local excursions, with options including<br />
Historic and Modern Porto, as well as a Vinho<br />
Verde tasting experience.<br />
The Showcase was sponsored by Headline<br />
partners Visit Porto & North Portugal, Port of<br />
Leixões, Area Metropolitana do Porto and Mail<br />
Metro Media, in collaboration with TAP Air<br />
Portugal as our Airline Partner.<br />
Register now<br />
Specialist Cruise Webinars<br />
Thursday 26 <strong>October</strong> – 09.30am<br />
Expedition Cruising<br />
The Kimberley Region, Western Australia<br />
Register now:<br />
https://register.gotowebinar.com/register/5604<br />
443195027571039<br />
Friday 27 <strong>October</strong> – 09.30am<br />
Expedition Cruising<br />
South and Central America<br />
Register now<br />
https://register.gotowebinar.com/register/4236999<br />
275260247644
New-to-Selling Cruise Webinars<br />
Save the Dates & Register now<br />
These webinars will assist you in increasing your cruise and sales knowledge, as a panel of cruise<br />
line executives will share hints and tips on how to build your business. You will also receive industry<br />
and <strong>CLIA</strong> updates from Andy Harmer, <strong>CLIA</strong> Managing Director.<br />
Wednesday 8 November - New-to-Selling Cruise - Session 1<br />
https://register.gotowebinar.com/register/2790513663595396446<br />
Wednesday 16 November - New-to-Selling Cruise - Session 2<br />
https://register.gotowebinar.com/register/6297868894782344540<br />
Wednesday 23 November - New-to-Selling Cruise - Session 3<br />
https://register.gotowebinar.com/register/682583846893123928<br />
Next Quarterly<br />
Webinar<br />
“Making the most of<br />
your <strong>CLIA</strong><br />
Membership”<br />
Tuesday 31 <strong>October</strong> - 09.30am<br />
The 'Making the most of your <strong>CLIA</strong> Membership' webinar will give you all<br />
the updates and information you need to make sure your <strong>CLIA</strong><br />
membership is working for you. Join <strong>CLIA</strong> Managing Director Andy<br />
Harmer as he takes you through the latest additions and updates on the<br />
<strong>CLIA</strong> website and what events there are coming up.<br />
Register now:<br />
https://register.gotowebinar.com/register/7171374811203192149<br />
New online<br />
Three new “Itinerary Experience” Factsheets<br />
The next three in our series of Itinerary Experience factsheets are now live online:<br />
• Greece and Turkey (ex. Athens/Piraeus)<br />
• Alaska (ex. Seattle)<br />
• Western Caribbean (ex. Port Canaveral)<br />
Access all Itinerary Experience Factsheets online here:<br />
https://cruising.org/en-gb/my-clia/eu/agent-resources
New video content at cruising.org:<br />
Virtual Ship Tours<br />
To bring you as close to the ships as possible without<br />
leaving your laptop, we’ve got onboard to record a new<br />
series of Virtual Ship Tours - bringing you need-to-know<br />
information all in around 10 minutes per ship – visiting<br />
key dining and entertainment spaces, discussing unique<br />
selling points and giving you a great feel for the ship<br />
from our commentary and footage. We’ve got a fantastic<br />
selection of 11 videos currently available – many of<br />
them ships that frequently depart from <strong>UK</strong>-ports.<br />
Our first videos, live now, include:<br />
• Azamara Azamara Pursuit<br />
• Crystal Crystal Serenity<br />
• Cunard Queen Victoria<br />
• Seabourn Seabourn Quest<br />
• Holland America Line Zuiderdam<br />
• Windstar Cruises Star Legend<br />
• Celebrity Cruises Celebrity APEX<br />
• Royal Caribbean International<br />
Anthem of the Seas<br />
• P&O Cruises Iona<br />
• MSC Cruises MSC Virtuosa<br />
• Swan Hellenic SH Vega<br />
The new Virtual Ship Tours can be found here:<br />
https://cruising.org/en-gb/my-clia/eu/virtual-ship-tours<br />
Coming soon: New to Selling Cruise<br />
What is it? It is a new section of the website – available<br />
to <strong>CLIA</strong> members. Developed with new to selling<br />
cruise agents in mind, it is a mini-library of 12 key<br />
starter topics that we believe a new-to-selling cruise<br />
agent would want to know. The topics are covered<br />
through short videos and accompanying PDF notes,<br />
allowing the agents to both listen and read through the<br />
overview information they need. A number of the PDFs<br />
will be downloadable as guides to refer back to.<br />
There is no formal test or examination to confirm<br />
completion, but we do offer a short Quiz that agents<br />
can complete once they feel they have covered the<br />
topics needed, which will offer a digital certificate.<br />
The 12 topics will cover:<br />
1 of 12 - Jargon & Cruise language<br />
2 of 12 – Cruise Essentials<br />
3 of 12 – Deck Plans<br />
4 of 12 – Staterooms<br />
5 of 12 – The Cruise Lines<br />
6 of 12 – What to do onboard a cruise<br />
7 of 12 – River Cruise<br />
8 of 12 – Destinations and Ports<br />
9 of 12 – Promotions and Pricing<br />
10 of 12 – Booking Tools<br />
11 of 12 – Managing Customer Expectation<br />
12 of 12 – Top Tips and Getting Started<br />
Share this <strong>Newsletter</strong>?<br />
Do you have any colleagues who we should add to our distribution list for this newsletter?<br />
Let us know via <strong>UK</strong>info@cruising.org
Change language