Novas Annual Report 2022

Annual Report 2022
QUALITY CLIENT’S SERVICES
The Client & Quality Services Sub-Committee monitors and reviews service
provision and practices associated with service delivery. The committee
meets four times per year and consists of Board Members, NOVAS executives
and volunteers. The functions of the committee are:
> Communicate discussion items to the Board.
> Ensure the voice of the client informs decision making about service
development.
> Review defined key performance indicators.
> Review national public policy research and advocacy work conducted by NOVAS
or in collaboration with sector or academic partner.
> Support the development of operational policies for the effective and safe
delivery of quality Homeless and Children’s services.
> Ensure preparation of annual funding applications and service level agreements
are proceeding effectively.
> Review and oversight of the implementation of recommendations that arise from
internal Quality Audits.
> Ensure services are following the applicable National Quality Standards
Framework.
> Oversight of the effective management of client complaints.
> Review incident trends to identify safety and risk factors.
> Review and oversight of risk registers associated with service delivery.
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