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11<br />
What our stakeholders care about<br />
While preparing the first sustainability report, we defined which<br />
stakeholders are particularly important for Schmitz Cargobull.<br />
We have been working closely with these stakeholders on<br />
a regular basis for a number of years. <strong>Sustainability</strong> management<br />
and the sustainability team discuss how the requirements<br />
our developing and which interactions make sense.<br />
Our departments are in regular contact with the stakeholders<br />
relevant to their work: For instance, the sales division surveys<br />
our clients’ expectations and wishes, regularly measures<br />
customers' needs and enters into dialogue with them via<br />
sustainability questionnaires.<br />
Schmitz Cargobull is involved in numerous national and<br />
regional initiatives and associations. These memberships<br />
offer us the opportunity to tackle shared challenges, represent<br />
our interests, benefit from information exchange and<br />
networking, and to influence decisions.<br />
More about our cooperations: Partnerships<br />
Example key requirements and how we<br />
involve our stakeholders:<br />
Suppliers<br />
Reliable business relationships<br />
and fair remuneration<br />
→ Involvement includes joint<br />
projects and the<br />
Supplier Code of Conduct<br />
Customers<br />
High-quality, safe products<br />
and reliable services<br />
→ Involved via sales talks,<br />
cooperations, surveys and<br />
trade fairs, for example<br />
→ Customer dialogue and<br />
cooperation projects with<br />
a sustainability focus<br />
Owners<br />
Successful business<br />
and profitability<br />
→ Involved via steering<br />
meetings, for example<br />
Employees<br />
Attractive employer, development opportunities,<br />
high occupational safety standards<br />
→ Involved via employee representatives, webcasts,<br />
surveys, and works meetings, for example<br />
→ Extensive communication via the Intranet, notices,<br />
and events on sustainability issues<br />
Universities and research institutes<br />
Collaborative projects, opportunities<br />
to write Bachelor and Masters theses<br />
and PhDs, as well as other practical<br />
deployments<br />
→ Cooperation with Saxion University<br />
of Applied Sciences in Enschede<br />
focusing on customer sustainability<br />
requirements<br />
→ Various theses relevant to<br />
sustainability<br />
➔ GRI 2-26, 2-28, 2-29
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