OM AW 2023 WEB COMPLETE

Autumn/Winter 2023
matters
oakhavenhospice.co.uk
Oaktober
What will you do
to help us make
a difference?
Find out about
our new dementia
care services
Indulge in some
retail therapy
and help Oakhaven
Christmas is
coming – lots of
fun and fundraising

Do it for
This October do something different to make a difference
Walk it
Walk a
mile a
day
Teach it
Teach or
learn a
new skill
Fill it
Pick up
one of our
collection
pots
Wear it
Wear green
on October
20th
Do it!
Challenge yourself to do something
different this Oaktober
Visit
www.oakhavenhospice.co.uk/
oaktober/ to sign to Oaktober
and receive a fundraising pack
with ideas, information, recipes,
collection pots and much more!

matters
In this issue...
5 Welcome
From Chief Executive Andrew Ryde.
6 News from Oakhaven
Hear about our recent mock CQC inspection;
find out how you can help with our Neighbours
scheme; look into our Write a Will Month; and
read updates more from our little acorns and our
Business Enterprise Challenge.
12 Live-in care service
Our life-changing service that helps people stay
in their own homes for longer.
14 Dementia care news
Exciting developments in our service for people
with dementia.
15 Oakhaven Day Hospice
Find out what really sets our Day Hospice apart.
16 Retail therapy
A new shop in town – and what’s on offer in our
three shops in Hythe and Totton.
18 Oaktober – what will you do?
Adults, kids, students, businesses... what will you
be doing to make a difference this Oaktober?!
30
Fundraising from
a great height –
read how £15,000
was raised for
Oakhaven and find
out how to get
involved next year
31
20 Fire and ice walk
The ultimate fundraiser comes to Oakhaven
this autumn.
21 Oakhaven Lottery
A chance to win and support our work too.
23 Summer fundraising fun
Report back from a summer of fun, music and
sporting events.
24 Fundraising events –
what’s coming up?
Artfully Oakhaven, Oakhaven 10, not to
mention all our Christmas fun - the Holly Jolly
Christmas Fayre, Santa Dash, Light up a Life and
Christmas shopping at Delawarr. Don’t miss the
opportunity to buy one of our limited edition
jigsaws, and of course read our thank yous to our
brilliant fundraisers and supporters.
32 Contact directory
All you need to know about our services, our
shops and ways to help.
11
3

As summer draws to a close, we are delighted
to share the latest edition of Oakhaven
Matters. But Andrew Ryde, CEO, also takes
the opportunity to explain how the cost of living
impacts Oakhaven.
Oakhaven Matters
There is always more
available on our website
at www.oakhavenhospice.
co.uk or via our social
media feeds which
are linked from the
homepage of the website.
Our thanks as ever go to
our wonderful volunteers
and dedicated staff who
enable us to provide our
much-valued services
to those affected by
life-limiting illness
across our New Forest,
Waterside and Totton
communities. We are
also hugely grateful to
those who help us in so
many other ways – as
supporters, partners and
fundraisers. Thank you.
Art director | Sue MacDonald
Print | PrintProConsultancy
We are grateful and humbled by the support you show
for Oakhaven. This was never clearer than during the
pandemic when your generosity ensured that we were
able to provide but also significantly increase our care to
support our community and NHS colleagues..
It also showed how fragile our income is. The closure of the shops and
cancellation of events meant that we lost nearly £1.5 million of our usual
income streams overnight. Thankfully the increased community and
government support helped to largely meet that lost income .
We are now through the pandemic, but we now face a cost-of-living
crisis. We fully understand how this is impacting everyone with hugely
increased mortgage costs, food costs & essential utility costs – all place
greater financial pressure on all of us.
There can be a general belief that Oakhaven is financially secure, but
this is a misconception. The reality is we have a huge reliance on legacy
income just to meet our existing costs. Currently one in every four of our
patients are cared for by the generosity of those that leave gifts in their
wills to Oakhaven.
It is the community’s support that has always enabled the hospice
to grow, to flourish and to provide end of life care for everyone in our
catchment area free of charge. It is you, our community, that makes this
all possible. The demand for increased services has continued and we
strive hard to continue to meet this need, but it comes at a cost.
It is with this in mind that we write reluctantly to say that these
general economic financial pressures impact on Oakhaven as well. We
are here because of your support, and we respectively ask that you
continue to remember Oakhaven during these difficult financial times.
Our general income is broken down as shown on the next page.
It is a myth that hospices are financially stable. All hospices including
ours carry reserves, but they are there to protect against the precarious
nature of our income. but it doesn’t take much to significantly impact
those reserves.
We expected this year to be challenging for Oakhaven and the first
four months of the year have confirmed this with a shortfall of £100,000
against expected income. But we anticipate the year to become more
challenging. This means that we may have to significantly, drawdown
on reserves to meet this increased service demand.
4

matters
We are managing our costs as effectively as we can, and we ask that
you consider what support you can afford to show Oakhaven in this
difficult time.
We have always been and will always be entirely dependent on your
generosity to continue the work that the hospice does. We know that
the cost of living is impacting on each and everyone of us. But it is
impacting your hospice too.
The best way to ensure the future of your hospice for both you
and your generations to come is through regular giving. Included is a
regular giving form and if you can support us on a regular basis, please
consider what you can afford and complete the form and return to us.
But we understand this is not the case for everyone and so you may
feel more able to support us through a one-off gift, or a gift for the
future as a gift in your will or through donations to one of our shops,
or even a gift in time through volunteering.
Oakhaven Hospice is your hospice – we are extremely grateful for
the support you show us, and we know these are difficult times for all.
So, we ask respectfully as to how you feel you may be able to support
your hospice in what are difficult times for Oakhaven too. Thank you.
Your regular support will mean that you are
giving the gift of care to those at the end of life
Retail income 25%
Legacy income 20%
Fundraised income 20%
Oakhaven Care 20%
NHS income 11%
Investments 1%
Your regular support will mean that you are giving the gift of care to those at the end of life
DIRGOC
Your donation
I would like to make a regular gift of care to Oakhaven Hospice of:
£6 £12 £36 Other £ (Please specify)
Please debit this from my account: Please debit on selected date:
Monthly Annually 1st 16th Earliest available date
Please complete the Direct Debit mandate below;
Please fill in this form using a ballpoint pen and send
to: Oakhaven Hospice, Lower Pennington Lane,
Lymington, SO41 8ZZ
Name & full postal address of your Bank/Building Society
To: The Manager, Bank/Building Society
Address:
Name(s) of account holder(s):
Reference:
Signature(s):
Instruction to your Bank or Building
Society to pay by Direct Debit
Postcode:
Not ready to commit to a monthly donation, make a one off payment here:
£12 £24 £36 £48 Other £ (Please specify)
Please debit this from my Credit/Debit card:
Please debit my Mastercard / Visa / Maestro (delete as appropriate)
Card No
Expiry
Date
Service User Number:
2 9 5 8 0 0
Branch Sort Code:
Bank/building society account number:
Instruction to your Bank or Building Society:
Please pay DDPay Ltd re Oakhaven Hospice Direct
Debits from the account detailed in this instruction
subject to the safeguards assured by the Direct Debit
Guarantee. I understand that this instruction may
remain with DDPay Ltd re Oakhaven Hospice and if
so, details will be passed electronically to my Bank/
Building Society.
Date:
Banks and Building Societies may not accept Direct Debit Instructions for some types of account.
Please ensure that you enter your card details in full (Maestro Only)
csv
Issue
Date
Issue
No.
(Maestro Only) (Maestro Only)
Please tell us who you are
Title: Forename: Surname:
Address:
Email:
Postcode:
Tel No: Mobile No:
I am happy for you to contact me by:
Post Email Text Telephone
I am happy for my data to be used to: (i) Contact me about opportunities to get involved in fundraising; (ii) Contact
me about future Hospice initiatives; (iii) Send me your regular magazine. Please be assured that your details are held
securely and Oakhaven Hospice will never share or sell them to any 3rd parties. Our full privacy statement is available
to view on our website www.oakhavenhospice.co.uk.
Boost your donation by 25p of Gift Aid for every £1 you donate
Gift Aid is reclaimed by the charity from the tax you pay for the current tax year. Your address is
needed to identify you as a current UK taxpayer.
• In order to Gift Aid your donation you must tick the box
• I want to Gift Aid my donation of £_______ and any donations I make in the future or have made
in the past 4 years to The Oakhaven Trust. I am a UK taxpayer and understand that if I pay less
Income Tax and/or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed
on all my donations it is my responsibility to pay any difference.
• Please notify the charity if you want to cancel this declaration, change your name or address or are
no longer pay sufficient tax on your income and/or capital gains
Signature: Date:
Registered Charity No 900215
Thank you for your support, please return your completed form to:
Oakhaven Hospice, Lower Pennington Lane, Lymington, S041 8ZZ
The Direct Debit Guarantee
This guarantee should be detached and retained by the payer
• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
• If there are any changes to the amount, date or frequency of your Direct Debit, DD Pay Ltd re Oakhaven Hospice will notify
you 10 working days in advance of your account being debited, or as otherwise agree. If you request DDPay Ltd re Oakhaven
Hospice to collect a payment, confirmation of the amount and date will be given to you at the time of the request
• If an error is made in the payment of your Direct Debit, by DD Pay Ltd re Oakhaven Hospice or your bank or building society,
you are entitled to a full and immediate refund of the amount paid from your bank account or building society
• If you receive a refund you are not entitled to, you must pay it back when DD Pay Ltd re Oakhaven Hospice asks you to
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be
required. Please also notify us
To give online: www.oakhavenhospice.co.uk/regular-giving-to-support-oakhaven/
5
OH-donation-advert-0523.indd 1 02/05/2023 14:07

–_
Autumn/Winter 2023
News from Oakhaven • • • News • • • News • • • Ne
Our year in numbers
Our income
Last year, the hospice raised £8.6 million.*
Our care
TRADING LEGACY DONATIONS CARE
Our expenditure
NHS
25% 23% 11% 20%
Last year, the cost of running the hospice was
£8.0 million.*
How was the money spent?
20%
For every £1 spent, 76 pence is spent directly on patient care.
Of the remaining 24 pence, only 8 pence is spent on
fundraising and 16 pence is spent on running our shops.
76p
INVESTMENTS 1%
How many people did the
hospice support last year?
We cared for 1,394
patients and their
families in all settings.
How many people
benefitted from
Oakhaven’s other services
last year?
Around 3,200
people visited the
Coates Centre to benefit
from our Wellbeing
support.
In the community
our teams provided
end of life support, free of
charge, to 1,034 patients.
Our Neighbour
Volunteers
provided 4,396 hours of
support to people in their
homes.
16p
8p
862 delegates
attended our
Education courses.
PATIENT
CARE
RUNNING
OUR SHOPS
FUNDRAISING
COSTS
* All figures refer to the period April 2022–March 2023.
6

matters
ws • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • •
Mock CQC inspection
At Oakhaven we always strive to provide the highest quality care
for our patients and their families and as a quality assurance
exercise, in July 2023, we arranged for a mock inspection of our
services to be undertaken by an external independent expert.
As a healthcare provider,
we are regulated by the
Care Quality Commission
(CQC) and are required by law to
adhere to certain regulations and
standards when delivering our
regulated activity of ‘Treatment of
disease, disorder or injury’.
The CQC monitor and regulate
services by way of inspection and
our last inspection was some time
ago in 2016.
The CQC measure the
standards of care provided within
5 key questions;
• Is the service safe?
• Is the service effective?
• Is the service caring?
• Is the service responsive?
• Is the service well-led?
We were rated as overall ‘Good’
by our regulators in 2016 and a
link to the full report can be found
on our website.
Following the pandemic,
the CQC have published a new
strategy and are going to change
the way they monitor, assess and
engage with providers, to focus
more on what matters to people
who use healthcare services.
This requires a new assessment
framework, and this is being
launched later in 2023.
In preparation for this new
approach, and subsequent future
inspection, we completed a selfassessment
against the current
standards as well as undertaking
the external review to ensure we
had a broad view of our services.
The mock inspection itself
comprised of a pre visit
questionnaire being sent to our
key stakeholders (commissioners,
local GP practices, District
Nurses, local NHS trusts etc),
compilation of a detailed
evidence file containing policies,
reports, meeting minutes
followed by a full day onsite
visit by our external expert
who spoke to over 20 members
of the team and sat in on our
multidisciplinary team meeting.
The ‘inspector’ also had focused
interviews with Board members
and the executive team. This
process closely mirrored what you
would expect in a real inspection,
with the slight difference
being that we informed staff
before hand of this event and,
the real inspection could be
unannounced.
The output of the exercise
was a comprehensive report
detailing the inspectors’
findings, measuring us against
the current standards. Overall,
it was incredibly positive
and highlighted many areas
of excellent practice. There
were a small number of
recommendations made, but
reassuringly, these had already
been identified in our selfassessment
exercise and so for
the majority, we had already
begun taking action on these
improvements.
Feedback from our staff
present on the day was very
positive, stating they found it
helpful to have an opportunity
for a ‘practice run’. We plan to
complete this exercise again
in the future to ensure we are
providing the best care we can for
our patients and their families.
7

Autumn/Winter 2023
• News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • Ne
Write a Will Month
Anyone who has experienced a life change, such as buying property,
getting married or having children, should consider writing or
updating their will.
This September we have
teamed up with local
solicitors & estate planners,
who will waive their usual fee in
return for a donation to Oakhaven
Hospice.
During “Write a Will Month”
follow 3 simple steps to organise
your appointment to write your
Will:
1. Contact one of our
participating solicitors/
estate planners and book
an appointment before 30th
September 2023.
Each participator has a limited
number of appointments, which
must be arranged during Write a
Will Month, but can take place at
a later date. Some participators
will have a specific set of criteria
applicable so please check with
them direct before making an
appointment.
2. Pay for your Will online
using the ‘Pay Now’ button
located on the Oakhaven
Hospice Write A Will Month
web page a suggested donation
of £100 for a simple Will or £200
for a pair of simple mirror Wills.
Of course, you might choose to
donate more.
3. Take your receipt
confirming your payment to
your chosen solicitor/estate
planner on the day of your
appointment.
Participating Solicitors & Estate
Planners include: Dixon Stewart,
Eric Robinson, Heppenstalls,
Jasper Vincent, PJH Estate
Planners , Richard Griffiths & Co,
Scott Bailey and TMT Legal.
Celebrating ‘life‐changing’ hospice help
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Care home provider Colten Care and Oakhaven Hospice held a garden party to celebrate
23 years of collaboration.
More than 70 guests
attended the event
at Oakhaven Hospice
in Lymington that included
Oakhaven staff and trustees,
Colten Care residents and team
members, and fellow community
health professionals.
It was an opportunity for
Oakhaven’s Chair of Trustees
Melville Kendal to thank Colten
for what he described as ‘lifechanging’
support enabled
by nearly £290,000 worth of
fundraising since the year 2000.
The celebration featured
catering by Colten Care and a
residents’ choir involving singers
from Court Lodge and Linden
House and the New Milton home
Kingfishers.
June Moonan, a resident
from Kingfishers, said: “Coming
together to sing was great and
the sunshine was the icing on the
cake.”
8

matters
ws • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • •
Thanking you for your gift of time
The first week in June is National Volunteers’ Week and the chance for Oakhaven to say a big
THANK YOU to all the volunteers who help support the hospice in so many ways. During the
week, we celebrate our volunteers and share some of their stories more widely.
The week ends with our
annual Volunteers’ Garden
Party, which is held in the
beautiful gardens at Oakhaven.
This year was no exception and
after enjoying a welcome drink,
our volunteers were treated to
a delicious cream tea provided
by Oakhaven Kitchen, and were
serenaded by a barbershop group
who sang many old favourites.
Our Volunteer Achievement
Awards, which were presented
at the tea are based on the
Oakhaven values of Care,
Accountability, Respect
and Empathy. We value the
contribution and commitment
of all our volunteers, and we also
felt it was important to recognise
some of those volunteers who
have gone above and beyond
their role. We received over 88
nominations, which just goes to
show how amazing our volunteers
are. The awards were presented
by the Chair of the Board of
Trustees, Mel Kendal.
As it turned out, the weather
was kind and everybody enjoyed
the tea, the entertainment, the
presentations, and the chance to
chat with other volunteers and
staff.
For us at Oakhaven, it was
our big THANK YOU to ALL our
fantastic volunteers.
We have a range of volunteer
roles supporting Oakhaven,
so why not get in touch and
see if there’s one that would
suit you and help us to make
every moment matter for our
patients, their families and
friends. You could be joining us
at the next Volunteers’ Garden
Party. Contact volunteering@
oakhavenhospice.co.uk.
Thank you to New Milton Sand &
Ballast who supported the event
by sponsoring the marquee.
David is a
student at
Exeter Uni
studying an
MSC in Natural
Sciences and hoping
to become a Doctor in
the future. During his holidays
he has been volunteering in
the Day Hospice, where his
talent for playing the guitar
has been much appreciated by
our patients and staff as they
all joined in a singalong. David
has gained a lot from his time
volunteering at Oakhaven.
‘I’ve met people from many
walks of life and been
fascinated by their stories. I
hope that I will have stories to
share when I am approaching
end of life’
9

Autumn/Winter 2023
• News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • Ne
A selection of the wonderful
artwork that has been
created by patients and
students during these
shared projects.
Little acorns…
Our schools project ‘The Acorn Project’ welcomed
three schools to Oakhaven this summer – New Forest
Schools (which has 3 hubs in Totton, Dibden and Fawley),
Brockenhurst College and Hordle Primary School.
Every session brings a
different experience and
lots of laughter as the
schools work together with
patients on an art project.
New Forest schools entertained
our Acorn patients with all sorts
of activities, including breakdancing
and lots of stories!
Working together they designed
and produced a banner depicting
Hythe Waterfront, including
Hythe Pier and the Beacon. The
students were delighted with
the finished result. They took it
back to the Dibden base. They
are going to display the banner at
the entrance to their school for
all to see!
Pupils aged 16 and 17 from
Brockenhurst College, who were
learning the importance of
how creative art can be useful
to patients as once they get
chatting it takes their mind off
some of their own problems.
An old wooden table was
‘upcycled’ to celebrate the year
2023, which saw the Coronation
of King Charles III and is being
used within the Inpatient Unit,
so when we have young children
visiting patients in IPU, they have
something to occupy their time.
Hordle Primary School students
spent time chatting with our
Acorn patients and learning
about what facilities are offered
at Oakhaven. The pupils were
interested in our counselling
services and having come
together to paint a picture of
the seaside – instead of taking
the canvas back to school, they
wanted it to be displayed in
one of the counselling rooms at
Oakhaven.
We always try to please! So that
is exactly what has happened,
Thank You Hordle School! .
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Business
Enterprise
Challenge
We now have 11
companies signed
up for the Business
Enterprise Challenge – do you
think you can compete? We
give you £100 and challenge
you turn it into £1000 by March
2024! Thank you to the first
3 companies who signed up
straight away at the 2022/23
Awards event in April - Multi-
Signs Ringwood, DEOS Group Ltd
& Velair Group.
For more information on any
of our corporate offerings
please contact our Corporate
Fundraising Manager Natalie
Hutchins – E: Natalie.
Hutchins@oakhavenhospice.
co.uk T: 01590 613036
M: 07483 956709
10

matters
ws • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • • • News • •
Good Neighbours
Ten years ago, the need was identified for non-clinical
support of Oakhaven patients in the community. Many of our
patients facing end of life were suffering from loneliness and
isolation. Sometimes even when there are family members
and carers around you can feel lonely, just having someone
outside of their illness to form a friendship with can make a
huge difference to a person’s wellbeing.
The Neighbours scheme
was created in response
to this need and has gone
from strength to strength; we
now having a team of over 50
volunteers who each generously
give several hours a week to
support people in their own
homes, helping with everyday
tasks that can sometimes seem
overwhelming; going out for a
chat over coffee or sometimes
sitting with them so that their
carer can get out for a muchneeded
break safe in the
knowledge that their loved one is
in capable hands.
In just the last year alone,
Neighbours have supported 120
people and given a total of 4,400
hours!
The amazing difference is
evident in Theresa’s story, she
became a neighbour to a lady
who hadn’t left her flat for 6
years. As Therea said ‘I took my
lady out in a wheelchair lent by
Oakhaven; it was the first time
she had been out in 6 years,
except for within an ambulance!
We went for a stroll around her
housing estate; she absolutely
loved it and was so happy feeling
the breeze on her cheeks!! I left a
happy lady, and we look forward
to going further afield next time!’
This is the difference we make,
building trust and friendships, as
the patient said ‘It was absolutely
brilliant to get out, I only trusted
Theresa to be able to take me and
owe her everything to have made
the effort to get me out. I met up
with a friend who I hadn’t seen
for several years while on one
of our walks and she has since
visited me in my flat.’
Would you like to learn about becoming a member of this
amazing team? If so, contact Sara on 07483 956707 or
email neighbours@oakhavenhospice.co.uk
Above (top): What a difference a
neighbour makes – Theresa out a
walk with her friend. (Bottom): Our
team of wonderful neighbours, who
give so generously of their time to
support our community.
11

Autumn/Winter 2023
Oakhaven Care offers
This wonderful service offers
full time support, care and
companionship in your own
home enabling you to live
well at home for longer.
Live-in
Care
Live-in care
If you are finding that you need a little more
support and are considering a residential care
home, Live-in care might well be the answer
for you. Live-in care is a home care service that
provides someone to live with you in your home
to assist you with the support you may need. It
is a great cost alternative to having to go into
a residential care home or can offer short term
12

matters
Mr E has been using Oakhaven Care for live-in care for 2 years, initially
for his wife who sadly passed away. He then spent a month on his own
before asking for live-in care for himself, and was matched with Carer
Miss N. Not only has this helped him remain at home but he is also less
lonely as he now has company daily. Mr E said without this service he
would no longer be able to remain living at home.
support for the person who is currently caring
for you. This may enable them to take a short
break or have a holiday. It can also support
you after an operation or hospital stay to allow
you to get home as quickly as possible. Most
importantly live-in care allows you stay at
home surrounded by all that you love.
With live-in care you can be confident that
you will receive the care that you need. We will
work with you to identify what your individual
care needs may be and then put a plan in place
to meet those needs.
Your package of care will be unique to you
and tailored to meet your needs
Live-in care may be a long terms solution to
your care needs however for others live-in care
may be something that you only need for a
short period of time.
Live-in care can be for as short as two weeks
or as long as you require support.
This option allows you to remain in the
comfort of your own home and
• Retain your independence and choose your
daily routine.
• Support with medication, meals and personal
care.
• Stay close to your friends and family.
• Stay in the familiar surroundings you know
and love.
• If you have pets, live-in care allows you to
stay home with them.
• Have a companion living with you 24 hours a
day 7 days a week – helping you live the life
you want to lead.
• Ensure you are still able to get out and about
when you want to.
Fully trained carers
Our carers are all fully trained and provide a
first-class quality service. We will provide a
personal service where your individual needs
are met. Our carers provide a compassionate
service respecting both your home and your
privacy.
When setting up a new live-in care package
one of our office supervisors will visit the
home and carry out an assessment, during
the assessment we will assess current needs,
wishes and wants. We will take this information
to create a personalised care plan and then use
details to match you to potential carers. You
will then be presented with live-in staff profiles
to select your preferred carer.
If you’d like to know more about live-in
care in your own home and how Oakhaven Care
may be able to support you please contact us by
phone or email. If you wish we would be very
happy to come and visit you at home to discuss
your needs.
To find out more please call us on:
Lymington Office (covering South New
Forest area) 01590 646440
Totton Office (covering Waterside and
North Baddesley and Romsey area)
023 8180 0505
Or email us on
care@oakhavencare.co.uk
13

Autumn/Winter 2023
Dementia care
at Oakhaven Hospice
We are pleased to share our news of an exciting
development that will improve care and support
for people affected by dementia. Thanks to a
generous donation to Oakhaven Hospice, we have
been able to undertake a collaborative project
with the charity Dementia UK which means
we will be appointing a dementia specialist
Admiral Nurse into our existing Clinical Nurse
Specialist Team during Autumn 2023.
Admiral Nurses are registered nurses
who specialise in supporting families
affected by dementia who are
experiencing complex needs. Having an
Admiral Nurse at Oakhaven Hospice will
allow us not only to support those affected by
dementia, but also to support and develop best
practice for other healthcare professionals.
Dementia is a neurodegenerative, palliative
condition that affects the brain, leading to a
range of symptoms including memory loss,
difficulties with thinking and problem-solving,
and communication challenges. Despite
dementia being a life-limiting condition, it
is recognised that nationally, palliative care
services are not as readily available to people
with dementia as they are to those with other
life-limiting illnesses.
Dementia is also recognised by the Office for
National Statistics as the leading cause of death
in England. Every three minutes in the UK,
someone develops dementia, and it is expected
that 1m people will be living with the condition
by 2025. Within our local population, both New
Forest East and West have higher than average
rates of dementia, with the West having the
second highest rate in the UK.
Oakhaven Hospice is committed to the
promotion of advanced care and future
planning and provides support and guidance
to people when starting conversations about
death and dying. However, there is a limited
understanding of this key role of the hospice
and its importance for families facing dementia.
Being able to meet these needs sensitively is
central to the partnership between the Admiral
Nurse and Oakhaven Hospice.
Oakhaven Hospice aims to ensure that
hospice care is available for those who need it
by working with and within the community.
Sharing knowledge and using the experience of
others through partnership working
will help us to achieve that aim.
If you are a registered nurse and
would like more information about the
Admiral Nurse Clinical Nurse Specialist
role at Oakhaven Hospice, please contact
Denise Major, Director of Patient Services.
14

matters
Support,
friendship
and care
at Oakhaven Day Hospice
What really sets
nursing in the Day
Hospice apart is
firstly the depth of
the relationship that
you develop with the
patients. Often you are
with patients for hours
a day, week in week
out, often over a period
of weeks or months.
During that time, you get to know them
very well. They share their stories
with you and you get to hear all about
their life, their family, their children and their
grandchildren etc.
Frequently when a patient comes to us on
their first day, they are anxious and unsure,
unaware what they will gain from coming to
us. Most, understandably, do not want to cross
the doors to the Day Hospice as a patient. The
courage that it must take when you are unwell
and feeling low to step into and trust a new
group of people can be a huge challenge to
overcome.
We aim to turn those feelings of uncertainty,
doubt and fear into something positive and
often within a matter of weeks patients often
say things like: “Oakhaven has given me the
confidence to go out and engage with others
in a safe environment. It is the highlight of my
week and a lifeline.”
We support and encourage patients and
congratulate each other on things that have
gone well. We provide a listening ear and
advice when things have not gone so well. One
minute we may be changing a dressing and
the next be giving advice on symptom control,
helping patients write goodbye letters to family
members and generally prepare for their death.
At the Day Hospice patients receive support,
friendship and often a bit of independence.
Oakhaven helps people to feel more like
themselves, not only the person they were
before diagnosis, but accepting the reality of
who they are now.
Oakhaven also helps the patients to feel
that they can still enjoy some of what life has
to offer: the company of others – including
making new friends, new activities and maybe
even enjoying some good food freshly prepared
in our kitchens. Meanwhile others find the
confidence and motivation to take up what they
thought were past skills such as painting or
writing. Or maybe just have a chat or read the
newspaper...
15

Autumn/Winter 2023
Retail therapy
on the Waterside
Oakhaven retail has been a strong
presence in Hythe for almost twenty
years and now we operate in three
locations across the Waterside and
Totton.
We have shops in Hythe town centre,
Hythe Fairview parade and Totton
town centre and we offer everything
you could wish for, from clothes to knick
knacks and furniture.
shop – volunteer – donate
16

matters
Always buy second hand first – it’s the
sustainable choice
Totton
Kira and her fantastic team are always a
friendly face, so if you are donating (please
remember to gift aid!), shopping or considering
volunteering Kira will be able to help you.
With hundreds of new items every week, this
buzzing shop has some amazing and creative
displays making us the best shop in Totton
town centre by a mile. A great atmosphere
awaits you and a friendly, knowledgeable team
are always willing to help. Come and see us
soon.
Hythe, Fairview Parade
Fairview HOME shop has everything for
the home. Furniture and homewares across
two shops offers a great selection and with
daily deliveries of new stock, there is always
something different. If the item is too big for
your car, we can offer local delivery- along with
free furniture collection. Visit our website for
more details.
If you’re looking for new furniture make
sure you check us out first – our Fairview and
Ampress Park locations offer 3,500 feet of
furniture retail space combined.
Pop in next time you are passing and Dolly
and her team will be ready to help you and show
you around.
Hythe, town centre
Our new shop has relocated and opens on
18th October 2023 with 4 times as much shop
floor space as our existing shop. With modern
fresh shop fittings and lighting, we will be able
to offer all your favourites …
Ladieswear, menswear, homewares and
now we can also tell you that we will have an
extensive children’s department that will offer
clothing, accessories, toys and all manner of
other things for children.
This new Hythe shop is our biggest shop so
far on the high street. It’s two great shops in
one and you will be able to see the same great
team as in the original Hythe shop but in a
fresher and brighter location.
Say hi to Jane and the team when you are
next in town and visit us with some donations
too please (did I mention not to forget to gift
aid?), or just shop with us and take advantage
of some great value items, second hand
shopping is the sustainable way to shop.
If you have Instagram, show your
support and give us a follow at
‘oakhaven_tottonandhythe’ to view
the best stock and latest arrivals in our
Totton, Hythe and Fairview stores.
Got some spare time
to volunteer?
We are looking for volunteers to help us in
all of our shops so please drop into your local
shop and see how you can help. We have a
great environment, a friendly team and hours
to suit you.
You can have a role to suit you – either on the
shop floor serving customers or in the back of
the shop where the magic happens. Plus you
can also take advantage of a 20% volunteer
discount (excl furniture).
17

Autumn/Winter 2023
Will you make a
difference this
Oaktober?
Introducing Oaktober - a month
long series of activities in celebration
and support of Oakhaven Hospice.
From individual challenges that children
and families can undertake to whole
community or business events, we would
like everyone to take part in Oaktober, raise
money and help us continue to make every
moment matter for those under our care.
What can you do to take part? Our theme is
green, but you can do anything!
Adults - could you be sponsored to go
vegetarian for the month, run a mile every day
or dye your hair green for October?
Children – could you be sponsored to eat
broccoli every day, wash your neighbours cars
or give up sweets for the month of October?
18

matters
Schools – can you take part in Wear It
Green Day, hold a green cake sale or a green
themed Art exhibition?
Communities – can you hold a garage sale,
clothes swap or turn your village green with
knitting?
Businesses – can you hold an office
challenge, team build with a daily dip in the
sea, or enter a team into our Fire and Ice
Walk?
Oaktober culminates with Wear It Green
Day on Friday 20th October. We’d like to see
everyone wearing forest green, grass green,
camouflage green – whatever your shade,
wear it, on your body, your face or your nails,
and make a donation to Oaktober.
Nothing to wear? No problem - visit any
of our Oakhaven clothes shops in Lymington,
New Milton, Hythe and Totton where you
can find a specially curated selection
of Oaktober green clothes and
accessories. Whilst you’re there
pick up one of our special Oaktober
green donation bags and donate
any items you no longer need.
Calling local businesses
to support Oaktober
This October Oakhaven Hospice are taking
over the month of October – Oaktober!
Local businesses can get involved by taking
part in our ‘Wear It Green Day & Bake Sale’ on
Friday 20th October. We are also hosting several
corporate events during Oaktober which you may
want to attend:
Thursday 5th October
Battle of the businesses virtual lunch break quiz
12.30 -1pm £2pp (teams of 6)
Thursday 12th October
Oaktober Celebration Afternoon Tea
Networking at Stanwell House
2pm-4pm £20pp
Tuesday 17th October
New Forest Walk & Work from Oakhaven
Hospice
9.30am-11.30am £15pp
Thursday 19th October
Lymington Chamber Breakfast at Oakhaven
Hospice 7am-9am £15pp
For more details email
business@oakhavenhospice.co.uk
19

Autumn/Winter 2023
Fire and Ice Walk
Wednesday 25th October
If you are looking for a challenge
this year, then look no further –
the ultimate fundraiser is coming
to Oakhaven this Autumn. Join
us and feel your own personal
triumph as you walk barefoot over
15ft beds of broken glass, and then
hot wood embers burning at 550
degrees Celsius. Don’t worry, with
trained professionals to teach you
how and give you confidence, it’s
perfectly safe!
Whether it’s already on your bucket
list or you are just looking for
something different, fire and glass
walking is an exhilarating way to challenge
yourself and help us make every moment
matter for those under our care.
Worried about doing this on your own? Why
not sign up and triumph as a family or team?
Facing your fears and stepping out of your
comfort zone is a fantastic motivational and
team building exercise.
This truly memorable event will take place
in the gardens of Oakhaven Hospice, in the
autumn twilight. We welcome friends and
family to join and cheer you on in this unique
endeavour, and refreshments will be available
to buy on the evening.
Don’t miss this opportunity - spaces are
limited and pre-registering is essential. You
must be aged 11 years or over to take
part.
If you’re not quite ready or
old enough to feel the heat
under your feet, why not
take part in the Lego Brick
Walk, open to anyone aged
over 5 years. No need to
register, just turn up and do
it, £10 per adult £5 per child.
Please contact us at fundraising@oakhavenhospice.co.uk or 01590 677773.
Or sign up online at www.oakhavenhospice.co.uk/fire-and-ice-walk/
£35 registration fee, minimum £150 sponsorship. Free t-shirt included.
20

matters
A winner
every week
Play the Oakhaven Lottery from £1 a week,
for a weekly chance to win £1,000
Whether you win the top weekly
prize of £1,000, second prize of
£250, third prize of £100, one of
15 prizes of £10, or no prize this
week, you’re always a winner for
Oakhaven Hospice.
Net proceeds from the lottery
all come to Oakhaven – so you’ll
be contributing directly to our
huge mission to provide end-oflife
care, comfort and support,
free of charge to all who need it,
at the most difficult of times.
Only a small percentage of
Oakhaven’s annual running costs
is met by government sources,
the rest has to be fundraised.
So whether or not you win a prize
this week you’ll be playing your
part every week, in helping to
secure the future of the Hospice.
And next week you could win
£1,000.
Oakhaven’s specialist services
include an Inpatient Unit, day
hospice, community nursing
Play the Oakhaven Lottery
team supporting over 200
patients and their loved ones
in their own homes throughout
the New Forest, Totton, and
Waterside areas. Our wellbeing
team supports over 1,000
people across our community
with counselling, bereavement
support, physiotherapy,
complementary therapies, and
much more.
at www.oakhavenhospice.co.uk/lottery
Scroll down the page online and click to the application form.
21

Autumn/Winter 2023
‘Thank you Oakhaven staff
and volunteers, you are simply
the best’
Give a gift that lasts
a lifetime
For Mark, who is a regular day hospice
attendee, Oakhaven Hospice has been a real
haven to him, ‘It’s never a dull place and all
the staff and volunteers are truly dedicated and
professional, they also genuinely care about
you. Without the ongoing support of Oakhaven,
life for me would be very dull indeed. I am
lucky to have them as part of my life and I am
eternally grateful for everything they’ve done
for me.’
We are able to care for one in four people
like Mark thanks to gifts left in Wills.
Leaving a lasting legacy to Oakhaven in this
way ensures we will be able to continue caring
for those in our community when they need us
most, helping us to make every moment matter.
Could you help us with
a gift in your Will?
A pledge of any size really will make a
difference to our future.
Visit oakhavenhospice.co.uk/legacy
for more information.
As a friend once said to
Mark, ‘I didn’t come to
Oakhaven to die,
I came here to live’

matters
Summer fundraising fun
Family Fun Day
We opened our doors on Saturday the 24th
June for the ever-popular annual Family Fun
Day sponsored by John D Wood of Lymington.
Over 1500 people visited the event and 100
volunteers kindly gave their time to man the stalls.
The Pimm’s was flowing, the car park was full
within 10 minutes of opening and a grand
day was had by all. Oakhaven are delighted
to announce that an incredible £19,000
was raised this year, the highest amount
on record!
Save the date - 29th June 2024 – see
you there, same time, same place!
Gig in the Garden
We hosted our first ever Gig in the Garden in
early August where over 650 people entered
the beautiful hospice gardens to enjoy the
sounds of All About ABBA, Boogie Bumpers
and Groovality.
The weather was favourable as the sun shone for
most of the weekend, not even the cold dull weather
on Saturday could dampen the spirits.
Those that came along to their performance
of choice enjoyed all that was on offer – great
music, good dance moves and a tasty picnic
to boot. The atmosphere was absorbing
and engaging with many moments of real
emotion and clearly this was reflected in
the unimaginable £22,000 raised.
Oakhaven Charity
Golf Day
On Wednesday 19th July we hosted
our Annual Charity Golf Day at
Barton-on-Sea Golf Club. The
weather was kind, and a fantastic
day of golf was had by the record
breaking 30 teams that took part this
year, all competing for The Oakhaven
Charity Bowl.
Our speaker, Aaron Phipps, was a revelation who
gave a heartfelt, funny and inspirational after dinner
speech that clearly inspired the audience to dig
deep and give even more to us.
A huge Oakhaven thank you to everyone that
worked tirelessly behind the scenes to make the
event happen from volunteers and sponsors, through
to all the staff at Barton on Sea Golf Club without
whom, this wonderful event could not take place.
With the introduction of a couple of new fundraising
initiatives including a silent auction to play at
several stunning golf courses throughout the South,
the golf day raised an unbelievable £24,000.
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Special thanks
To this year’s supporters; Mornington Court,
Cinamon Luxury Care and Shorefield
Holiday Park and to our outstanding
volunteers without whom Oakhaven could
not run these all-important fundraisers.
23

Autumn/Winter 2023
Artfully
Oakhaven
This unique art exhibition offers a plethora of art pieces for
the general public to purchase via silent bids. All pieces
have been generously donated by artists across the area to
raise vital funds for the Hospice. You can view all pieces by
collecting one of our catalogues, viewing in person (all details
below), or viewing online.
You can get involved by placing
your silent bids in the following
ways:
Place your bids online
View all the wonderful
submissions on our website
oakhavenhospice.co.uk/
artfully-oakhaven/ and place
your bid, you will be able to keep
track of offers and should you
wish to increase your bid so that
you can win that special piece.
General Viewing
We know sometimes that art
needs to be seen in person in
order to fully appreciate the
textures, brush strokes, colours
as well as the size of a piece. Over
the last weekend in September
the art will be on display at:
Lymington Masonic Hall, 10 High
Street, Lymington, SO41 9AA.
General viewing will be available
from Friday 22nd September–
Sunday 24th September.
Opening times are:
Friday: 10am – 5pm
Saturday: 10am – 5pm
Sunday: 11am – 4pm
Entry to the viewing is free and
there will be lots of opportunities
to place your bids using the forms
available at the venue.
The successful bidder
All art will remain in situ until
the end of the event, and we
will be in contact after Monday
25th September to inform the
successful bidder and to arrange
collection of the pieces.
For further information visit
www.oakhavenhospice.
co.uk/artfully-oakhaven/ or
call the fundraising office on
01590 677773
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Vauxhall Voice Choir
The renowned Vauxhall Luton Male Voice
Choir visit Milford on Sea Community
Centre on Sunday 29th October for a oneoff
performance and are kindly donating all
money raised to Oakhaven.
The choir is made up of men from all walks of
life, with a shared passion for music. The concert
will include an eclectic range of harmonies from
operatic and show songs to Welsh hymn tunes.
Tickets are £15.00 each and can be purchased
direct from the community centre or alternatively
visit oakhavenhospice.co.uk/vlmvcc/
24

matters
Grab your trainers and
get running for Oakhaven
The Oakhaven 10 will take place on Sunday 19th November,
and we hope very much that you will be able to join us and
take on a stunning 10 mile run through the beautiful paths of
the New Forest.
The start, finish line and race
village are based at Roundhill
which allows easy access for both
runners, family and friends. This
event is open to experienced or
novice runners alike, is a chiptimed
race and will begin at
10.30am with a circuit through
the surrounding forest.
Registration fees are £27.00 for
non affiliated runners and £25.00
for affiliated. However it would be
fantastic if extra funds could be
raised for the hospice by getting
sponsored through either Just
Giving or the good old‐fashioned
sponsorship form.
All finishers will receive a medal
sponsored by Caldwell’s Estate
Agents and there are prizes for
the top 3 men and 3 women
supplied by Alexandra Sports.
For further information
visit oakhavenhospice.co.uk/
oakhaven10 or call the
fundraising office on
01590 677773
25

Autumn/Winter 2023
Christmas Fayre
A wide selection of stalls and
festive delights await you
at Oakhaven Hospice’s Holly
Jolly Christmas Fayre, taking
place in the Coates Centre
at Oakhaven Hospice from
24th–26th November 2023.
Watch this space for some new
and exciting things planned.
For further information visit
oakhavenhospice.co.uk/
christmas-fair/ or call the
fundraising office on
01590 677773.
Wanted! Calling all
local businesses
Do you have any unwanted
Christmas stock? We are looking
for any Christmas decorations,
stockings, quality gifts, gift wrap,
or anything Christmas related to
be donated.
If you think you can help,
please call Sophie on 01590
677773 or email fundraising@
oakhavenhospice.co.uk. We are
happy to collect and take any
unwanted items off your hands.
And
a very
Corporate
Christmas
This year instead of sending
Christmas cards to your
clients why not consider an
e-card supporting Oakhaven
Hospice. Make a donation of
the usual amount you would
spend on cards and postage
to Oakhaven Hospice and in
exchange we will send you a
digital e-card that you can
send to all your clients. Not
only does this save time but it
shows your clients that you are
supporting a local cause and
doing good in your community.
To find out more speak to our
Corporate Fundraising Team
on 01590 677773.
Christmas cards
Christmas cards
are a wonderful
way to send festive
messages and give
to your hospice.
Should you wish
to purchase cards,
these can be
bought in our
charity shops
or direct from
our website
oakhavenhospice.
co.uk/shop/
Thank you for your
support.
26

matters
Light up a Life
with Oakhaven Hospice this Christmas
Oakhaven will be hosting several
Light up a Life remembrance and
thanksgiving services this year –
we will be attending St John’s in
Hythe on Monday 4th December
at 6.30pm and then visiting St
Thomas church, Lymington on
Monday 11th December with two
services planned to take place at
3pm and 6pm.
You do not have to have
lost someone who was cared
for at the Hospice to make a
dedication; Light up a Life is an
opportunity for everyone in the
community to come together to
remember their loved ones and
celebrate their lives.
For further information visit
oakhavenhospice.co.uk/lightup-a-life/
or call the fundraising
office on 01590 677773
Dining Divas
Dining divas is a regular ‘ladies
that luncheon’ club that meet
quarterly at outstanding
eateries across Oakhaven’s
catchment area.
Our annual Christmas lunch
will take place this year for the
first time at Barton on Sea Golf
Club on December 7th. All are
welcome to join and take part,
the more ladies the merrier,
for further information,
please visit our website or call
the fundraising team on
01590 677773.
We would like to take this
opportunity to thank our
regular Divas for continually
supporting us.
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Santa Dash
‘Tis the season to be jogging
(fa-la-la-la-la-la-la-la-la!)
We’re delighted to once again
host our festive run in Lymington
on Sunday 3rd December 2023.
The event will start and finish in
the High Street outside John D
Wood, sponsors of the event.
Dig out and don your finest
festive costumes. Give Santa
a run for his money and come
dressed as superheroes, elves,
snowmen, reindeer, puddings,
crackers and fairies, to unite and
run, jog, walk or stroll around the
streets of Lymington.
Registration entry forms will
be available in all our shops and
other outlets soon and you will
also be able to register online
or on the day at Lymington
Community Centre from 9am.
For further information visit
oakhavenhospice.co.uk/santadash/
or call the fundraising
office on 01590 677773
27

Autumn/Winter 2023
thankyou thankyou thankyou thankyou thankyou
thank you
Thank you to those
who fundraised for
Oakhaven in lieu of
birthday presents
Phill Ellis – 70
Susan Baptiste – 80
Daisy & Niamh – both 10
Wendy Hareny – 80
Russell Parsons
Brian Applebee – 80
Total raised
over £1800
Hale Gardens tennis
tournament raised
£973.50
Romsey quilters raised
£611
Sue and Ray 50th Wedding
anniversary party raised
£1705
Diana Cordingley Clark
Ultra Marathon raised
£1073
A Safe Haven
by Anne Gooch
It’s here - our first Oakhaven
jigsaw puzzle!
Painted by amateur artist
and volunteer Anne Gooch,
A Safe Haven is a stunning
representation of the hospice
in winter, perfectly capturing
the peace and tranquillity of the
gardens.
As a volunteer with the Acorn
Project for ten years, Anne knows
how valuable the gardens are
as a place to be still and reflect
through difficult times – a
haven to be enjoyed by patients,
families, staff and volunteers all
year round.
A Safe Haven is now a stunning
1000-piece jigsaw puzzle,
exclusive to Oakhaven, with all
proceeds donated to the hospice.
Priced at £20 this jigsaw
will make a perfect Christmas
present. This jigsaw is a limited
edition item so get one before
they are gone!
The jigsaw is available to purchase at www.oakhaven
hospice.co.uk/jigsaw/ (delivery charges apply) and from
the fundraising department on 01590 677773
Anne Gooch
presented with
puzzle no.1 hot
off the printing
press!
28

matters
Lymington Seafood
Festival blows us
away raising £2625!
Despite challenging weather
conditions over the festival
weekend, the Oakhaven
fundraising team were delighted
to be part of the Lymington
Seafood Festival in July.
In between gale force gusts,
when we weren’t holding on to
our hats, gazebo, raffle ticket and
prizes, we had a fantastic time
enjoying the great live music,
sampling the delicious food and
meeting so many people. As soon
as the sun came out Community
Fundraising Manager Jill West
jumped straight into the pond to
celebrate! Or was that to retrieve
blown in items….?
It was lovely to receive so much
support from everyone who came
to buy raffle tickets or stopped by
to find out more about the free
hospice care services we offer. It
was great to meet so many people
with lovely stories about the care
received at the hospice or how
they have been helped by our
services.
And huge thanks to all the
1336 mile
challenge
Local sailor Ken Fowler has been
tirelessly sailing Yodare, his
single handed dinghy – which
is as small as two bath tubs –
around all islands of England and
Wales. This mammoth task saw
him sail around 262 islands, a
total of 1336 miles and raised over
Found it! Jill West rescues
paperwork blown in the water.
local businesses that supported
us by donating amazing prizes
to our raffle, helping us raise
£1100! We couldn’t have done it
without you! And as the festival’s
chosen charity, we were thrilled
to receive £1525 from the silent
auction the organisers held
before the event, on our behalf. It
was a pleasure to be the festival’s
chosen charity.
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
£71,000 for Oakhaven and Cancer
Research. To read all about
this epic challenge go to
www.yodare.co.uk
Congratulations Ken!
thank you
Wellow Golf Club Skittles
evening raised £720
Colbury U3A raised £635
Brownies cake sale
raised £71
Pennington Social Clubs
“jar on the bar” raised
£164
Darren Hutchins Chase
the Sun raised £1155
Hayley’s Hoe Down raised
£2200
Beachcomber Ladies
Charity groups Ascot Day
raised £2730
8 Old Men Big Walking
Challenge raised £2220
Mike’s Bendell Race to
the King 100km challenge
raised £1077
Hordle School Walkathon
raised £259.50
thankyou thankyou thankyou thankyou thankyou
29

Autumn/Winter 2023
thankyou thankyou thankyou thankyou thankyou
thank you
Bournemouth 10th
Brownie Group raised £75
Lymington Seafood
Festival raised £2625
New Forest Players
Calendar Girls raised
£1043.44
A concert for Tony raised
£1331
Ferndown Golf Club
Charity Day raised £2186
Sammy Miller Charity day
raised £1400
Bisterne Open Farm Fun
Day raised £91.25
CAC Cahors Cycle
challenge raised £2500
Our Lady and St Joseph £5
challenge raised £185.75
Ashley Lodge family day
raised £226
Scottish Spinners
completed the North
Coast 500 raising £8420
Back by popular demand our
fabulous Christmas
Shopping at Delawarr
22nd–23rd November 2023
With over 30 stalls there is
something for everyone. Local
producers will be showcasing
their unique wares including
jewellery, homewares,
clothing, toiletries, and locally
produced food and so much
more. The perfect place to
start your Christmas shopping
and enjoy a glass of fizz while
you do so!
Delawarr House is located in All Saints Road, Lymington SO41 8FB
30

matters
Fancy a
challenge?
Above (top): Bridget and Cathy
ready to sky dive. (Bottom):George
Page abseiling dressed as Stitch.
Tracy Nicholls sky diving free fall at 120mph.
Our recent Sky Dive and
Spinnaker Tower Abseil
challenges have both been huge
successes. The sky dive took
place at Netheravon airfield
where 7 brave individuals tandem
skydived from 14,000 feet.
The Spinnaker Tower abseil
had a team of 14 who took on the
challenge of abseiling 100 meters
down this iconic tower.
Thank you to everyone who
took part and helped us raise a
combined £15,000 for
Oakhaven in 2023.
We are looking forward to
next year. If you would
like to take part in one of
our challenges, contact
Community Fundraising
Manager Jill on 01590
613039 or jill.west@
oakhavenhospice.co.uk
thank you
Lymington Bridge Club
raised £589.34
Meeting Point group
raised £3270
Holmhurst Lodge Family
Day raised £1800
Milford on Sea Community
day raised £124
Susan Berry ran the
Virtual London Marathon
and raised £1407
HS Butyl raised £734
Russell and Lourdes craft
fair raised £3966
…and these
are just a few of
our tremendous
supporters.
Thank you to all
who have raised
funds for us over
recent months. Your
efforts are greatly
appreciated.
thankyou thankyou thankyou thankyou thankyou
31

Autumn/Winter 2023
• • Information • • • Services • • • Shops • • • Ways to help • • • Information • • • Services • • • Shops • • • Ways to help • •
Services
Patient enquiries
and support
24 hours
01590 670346
Day Hospice
Mon, Thurs, Fri
9am-5pm
01590 613033
Community
Team
01590 670346
Oakhaven Wellbeing Centre
01590 638521
E wellbeing@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/wellbeing
For anyone in the New Forest, Totton and Waterside
community whose life has been impacted by
illness, the Coates Centre in the grounds of the
hospice is a friendly and welcoming hub: a drop-in
centre where you’ll find counselling, information,
help and support. Call the Centre for information.
Counselling and Bereavement
Services
01590 613024
E counselling@oakhavenhospice.co.uk
W www.oakhavenhospice.co.uk/bereavementand-counselling-support
Patients, family, friends and carers of those under
Oakhaven Hospice care are invited to access our
counselling services. Our bereavement services
support families coming to terms with their grief.
There is a self-assessment form on our website as
below, or simply call our team on the number above
for guidance.
• Bereavement coffee mornings • Coping with grief
course • Widowed friendship club • Cookery classes
Counselling support enquiry form:
W oakhavenhospice.co.uk/counselling-enquiry-form
Carer Support
01590 613033
E info@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/carer-support
Our carer days for family members or friends of
Oakhaven patients are normally held monthly and
provide much needed respite.
Oakhaven Neighbours
E neighbours@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/oakhaven-neighbours
Our volunteer service providing companionship
and a helping hand for Oakhaven patients and
their families.
Book of Remembrance
01590 677773
W oakhavenhospice.co.uk/book-of-remembrance
Write a dedication to be inscribed in the beautiful
leather-bound book that is kept on our Inpatient
Unit, filled with dedications to loved ones.
Oakhaven Education and
Learning
01590 646445
E education@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/education-learning
We provide a thorough education programme
to support clinical colleagues in providing good
quality end of life care; we can also arrange
bespoke training.
Oakhaven Kitchen
W oakhavenhospice.co.uk/oakhaven-kitchen
Event catering service with a choice of menus
for all dietary requirements. A social enterprise,
all profits go to support the work of Oakhaven
Hospice.
Oakhaven Care
01590 646440
E care@oakhavencare.co.uk
W oakhavencare.co.uk
Domiciliary care provider for everyone, not just
those at the end of life. This is a paid service: as a
social enterprise, all profits go to support the work
of Oakhaven Hospice.
32

matters
• • Information • • • Services • • • Shops • • • Ways to help • • • Information • • • Services • • • Shops • • • Ways to help • •
Shops
To access our shops online
simply scan the QR code with the
camera app on your smart phone to visit
us at depop, ebay or our online shop
oakhavenhospice.co.uk/shop
Oakhaven
ebay
Depop
Lymington Home Store
01590 637781
Unit 170 Wellworthy Road, Ampress Park,
Lymington SO41 8JY
E warehouse@oakhavenretail.co.uk
Our new furniture outlet offers good quality furniture
(modern and vintage) and mobility aids. To view
items visit our online shop at oakhavenhospice.
co.uk/shop. Purchase online or call our friendly
team to arrange to view the item in person. We
offer a click and collect service or a home delivery
option for larger items, delivery charges apply.
Oakhaven ebay store
W ebay.co.uk/str/oakhavenhospice
For collectables, unique items and clothing.
Oakhaven depop store
W depop.com/oakhaven
For preloved clothing and accessories.
Shop volunteers
Volunteers play a vital role in the success of our
shops and we are always looking for additional help.
If you would like to help, visit:
W www.oakhavenhospice.co.uk/volunteer-rolesand-vacancies
or pop into your local shop for a chat.
Shop donations
We welcome all good quality items of clothing,
shoes and collectables. Small bags can be taken to
our retail shops and larger bags can be taken to our
Donations Centre in our Furniture Outlet Store. For
larger items such as furniture please get in touch at:
E warehouse@oakhavenretail.co.uk or fill in the
furniture collection form on our website.
Shop donations: for the latest information visit
w oakhavenhospice.co.uk/shop
For more information about our shops
E shops@oakhavenhospice.co.uk
Retail shops
In each of our shops, you will find a great team of
staff and volunteers working together to help you.
Our shops are an Aladdin’s cave filled with real
treasures and the ultimate in recycling.
Hythe
02380 847736
1 & 2 The Marsh, Hythe, SO45 6ZN
Hythe Home
02380 844250
9/10 Fairview Parade, Beaulieu Road,
Hythe, SO45 4NS
Lymington Children
01590 610139
39 St Thomas Street, Lymington, SO41 9ND
Lymington Fashion
01590 637989
116 High Street, Lymington, SO41 9AQ
Lymington Flagship
01590 688697
54a High Street, Lymington, SO41 9AJ
Lymington Home
01590 637781
Unit 170 Wellworthy Road, Ampress Park,
Lymington SO41 8JY
New Milton
01425 638509
67 Station Road, New Milton, BH25 6HY
Totton
02380 864118
Unit 13 Commercial Road, Totton, SO40 3BX
Retail shop locations and opening times
W oakhavenhospice.co.uk/retail-shops
33

Autumn/Winter 2023
• • Information • • • Services • • • Shops • • • Ways to help • • • Information • • • Services • • • Shops • • • Ways to help • •
Ways to help – your support is vital
Direct ways to help us
Give a small regular amount
with Oakhaven Giving
As little as £3 a month over time will
make a difference: the more people
sign up, the more quickly it will do so!
E fundraising@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/regular-giving
Play the Oakhaven Lottery
Give a small amount, with the bonus of a
weekly chance to win a prize. Play from
just £1 a week and you could win cash
prizes, whilst helping Oakhaven at the
same time!
01590 689393
E lottery@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/lottery
Leave a gift in your Will
Every gift left in a Will to Oakhaven
makes a difference, regardless of size. A
‘charitable legacy’ can also reduce, and
in some situations, eliminate the amount
of inheritance tax your beneficiaries may
have to pay.
01590 677773
E legacy@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/legacy
Make a donation
If you cannot commit to regular giving but
can afford to make a one off donation, that
will of course be very much appreciated.
The easiest way to do this is online,
where you can also download a Gift Aid
declaration form and find information
about how to donate by post or shop.
01590 677773
W oakhavenhospice.co.uk/how-to-donate
Help us fundraise
Join our events and organise your own
Visit our website where you can find fundraising ideas,
download a sponsorship form and help with setting up a
fundraising page. We can help and support you in lots of
other ways, so please do give us a call to discuss your ideas.
01590 677773
E fundraising@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/help-us-fundraise
W oakhavenhospice.co.uk/fundraising-ideas
Remember a loved one
Many people would like to donate or fundraise in memory of
a loved one and we can support you by providing the advice
and information materials you might need.
01590 677773
E fundraising@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/remember-someone
Fundraise as a business or organisation
Many fundraising activities lend themselves well to team
participation. Visit our website to find out how you can
support us.
01590 677773
E business@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/corporate
Give the gift of your time
Volunteer for Oakhaven
Our amazing volunteers give their time, experience and
energy. Would you like to help others and make a difference?
01590 646447
E volunteering@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/becoming-a-volunteer
Become a Hospice Neighbour
Hospice Neighbours are volunteers who offer
companionship and a helping hand with everyday tasks that
can become overwhelming when living with a life limiting
illness.
E neighbours@oakhavenhospice.co.uk
W oakhavenhospice.co.uk/oakhaven-neighbours
34

Award
winning care
homes
We’re proud to be recognised for
our excellence in care. From winning
Best Larger Care Home Provider to
Catering Team of the Year, we have
won more awards than any other
provider in the last three years.
If you’re considering care call
01590 230 144.
Trusted to care
Sway Place care home
Sway
careuk.com/sway-place

Thank you
It is really important that we can continue to deliver
all of our services free of charge to our patients and
their loved ones now and in the future.
How your donations help
£40 is the cost of an hour of compassionate
care on our Inpatient Unit.
£90 could help pay for a session of
bereavement support or counselling for
someone struggling with their loss.
£120 is the cost for a patient to attend
our day hospice; patients enjoy a social day,
shared laughter and a delicious lunch – and
can relax for a while.
£234 could help fund a three hour home
visit to a patient by our Community Nursing
Team.
All donations, whether one-off or regular and
however big or small, help to ensure that
Oakhaven will be providing compassionate
care and helping to make end-of-life as
pain free and manageable as possible, for
generations to come.
Lower Pennington Lane
Lymington
Hampshire SO41 8ZZ
01590 670346
info@oakhavenhospice.co.uk
www.oakhavenhospice.co.uk
@oakhavenhospice
Registered Charity Number 900215 (England & Wales)