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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
O c t o b e r 2 0 2 3 e d i t i o n<br />
bustling brook<br />
BRISBANE’S NEWEST STANDOUT PUB PRECINCT IS HERE<br />
FOCUS:<br />
BURLEIGH TOWN HOTEL<br />
GLOBAL LOCAL:<br />
HOFBRÄUHAUS<br />
CRAFTY BUNCH:<br />
SCARBOROUGH HARBOUR
Bernie with <strong>QHA</strong> Board Member Richard Bowly at the <strong>QHA</strong> Charity Bowls Tournament in Toowoomba<br />
BRING THE MESSAGE HOME<br />
WHILE EUROPEAN<br />
REGULATION OFTEN<br />
GETS A BAD RAP, IN<br />
OUR SECTOR I AM<br />
SEEING A FAR MORE<br />
MATURE ATTITUDE<br />
FROM SOCIETY AND<br />
GOVERNMENT...<br />
Like so many Australians, I have currently taken the chance to travel overseas this<br />
month to catch up with old friends, show the world to my kids and see what is<br />
happening in our industry in a few other countries. I have been fortunate enough to<br />
already speak to a few hotel professionals in England and France and intend to do<br />
more as I attend a gaming regulator conference in London next week.<br />
While the obvious impact of world-wide staff shortages are evident and experienced<br />
staff are desperately needed here as much as in Australia, the stark difference I have<br />
already seen is the attitude toward regulation in Europe.<br />
While European regulation often gets a bad rap, in our sector I am seeing a far more<br />
mature attitude from society and government. Personal responsibility is high on the list<br />
when considering any new measure. This is paired with not wanting Government to<br />
intervene heavily in people’s lives (more so in France than the UK). Essentially, regulation<br />
insists on treating people as adults and if you do not live up to the standard then there<br />
are harsh penalties.<br />
Too often in Australia we have the “guard rail” mentality, which keeps us a safe distance<br />
from ever having to make a decision on how we, as an adult, should act. I like the<br />
European approach better, not just because it “feels” like a lighter touch, but it also<br />
pushes back the onus on the individual in our venues. It is a great example of the type<br />
of regulation that <strong>QHA</strong> constantly support – setting up an expectation of acceptable<br />
behaviour, and then stepping back and letting operators get on with running their<br />
business.<br />
It appears that, already, travel is doing exactly what it should do by being thought<br />
provoking and challenging. I look forward to the lessons the next week teaches me so I<br />
can bring them home to Queensland.<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> REVIEW | 3
FOCUS:<br />
BURLEIGH TOWN HOTEL<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
O c t o b e r 2 0 2 3 e d i t i o n<br />
GLOBAL LOCAL:<br />
HOFBRÄUHAUS<br />
BRISBANE’S NEWEST STANDOUT PUB PRECINCT IS HERE<br />
CRAFTY BUNCH:<br />
SCARBOROUGH HARBOUR<br />
o u r c o v e r :<br />
Brook Hotel,<br />
Mitchelton<br />
bustling brook<br />
3 EDITOR’S LETTER<br />
5 CONTRIBUTORS<br />
O c t o b e r 2 0 2 3 e d i t i o n<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
Web: www.qha.org.au<br />
Email: info@qha.org.au<br />
Office Hours<br />
8.30am – 5.00pm Monday to Friday<br />
President<br />
Mr Richard Deery<br />
Senior Vice President<br />
Mr Matthew Coorey<br />
Vice Presidents<br />
Mr Brad Fitzgibbons<br />
Ms Mel Tait<br />
Mr Sam Ingham-Myers<br />
Secretary/Treasurer<br />
Ms Rachel Johnson<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
www.qha.org.au<br />
6 NEWS<br />
18 FEATURE<br />
BROOK HOTEL<br />
28 FOCUS<br />
BURLEIGH TOWN HOTEL<br />
38 GLOBAL LOCAL<br />
HOFBRÄUHAUS<br />
44 ACCOMMODATION<br />
48 TOP DROP<br />
50 CRAFTY BUNCH<br />
SCARBOROUGH HARBOUR<br />
58 SPIRITED BUNCH<br />
WHIPPER SNAPPER DISTILLERY<br />
62 TRADE DIRECTORY<br />
64 PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> REVIEW | 4<br />
<strong>QHA</strong> REVIEW is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All information is correct at time of going to press.<br />
The publishers cannot accept responsibility for<br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
EDITORIAL & ADVERTISING<br />
For all editorial and advertising queries:<br />
Dave Swan 0401 345 201<br />
qhareview@qha.org.au
DAMIAN STEELE<br />
<strong>QHA</strong> Deputy Chief<br />
Executive<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
THERESE KELLY<br />
<strong>QHA</strong> Training Manager<br />
An experienced VET<br />
sector professional,<br />
Therese manages<br />
the <strong>QHA</strong> Training<br />
department and is<br />
responsible for the<br />
development and<br />
delivery of quality training<br />
for <strong>QHA</strong> members and<br />
other hospitality venues.<br />
PAUL ST JOHN-WOOD<br />
<strong>QHA</strong> Membership<br />
Officer<br />
Paul is the face of the<br />
Association to many<br />
<strong>QHA</strong> members as he<br />
travels the length and<br />
breadth of the state<br />
visiting, advising and<br />
assisting publicans.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. He advises pub,<br />
club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
THE HON YVETTE D’ATH<br />
Attorney-General<br />
and Minister for<br />
Justice and Minister<br />
for the Prevention of<br />
Domestic and Family<br />
Violence<br />
Yvette D’Ath is a<br />
Labor member of the<br />
Legislative Assembly<br />
of Queensland<br />
representing the seat of<br />
Redcliffe.<br />
VICTORIA THOMSON<br />
Commissioner for<br />
Office of Liquor and<br />
Gaming Regulation<br />
Queensland<br />
Victoria is responsible<br />
for the regulatory policy<br />
and strategic direction<br />
of product safety,<br />
licensing, compliance<br />
and enforcement<br />
activitiestoprotect market<br />
integrity and keep<br />
Queenslanders safe.<br />
SARAH SWAN<br />
Employment Relations<br />
Manager<br />
Sarah has a passion for<br />
employment relations and<br />
has diverse experience<br />
advising and assisting<br />
employees and employers.<br />
Sarah has particular interests<br />
in workers’ compensation<br />
matters, bullying and<br />
harassment matters and<br />
policy development.<br />
TOM FITZGERALD<br />
Accommodation<br />
Membership<br />
Services Officer<br />
Tom will act as<br />
your conduit to<br />
accommodation<br />
information and <strong>QHA</strong><br />
services, and is an<br />
experienced professional<br />
who grew up living and<br />
working in the hospitality<br />
industry as part of a<br />
hotel-owning family.<br />
ADAM FLOYD<br />
Head of MAX & TAB,<br />
Queensland<br />
With ten years of<br />
experience in Tabcorp<br />
gaming services, Adam<br />
has recently taken on<br />
both MAX & TAB for<br />
Queensland. Adam’s<br />
previous career in the<br />
hospitality industry<br />
positions him well to<br />
understand the role<br />
that wagering and<br />
gaming play in pubs.<br />
NICK BAINBRIGGE<br />
State Manager (Qld)<br />
Aristocrat<br />
Nick has a proven<br />
history in wholesale<br />
liquor, electronic gaming,<br />
and hotel and restaurant<br />
operation. He now<br />
heads up the state team<br />
for one of Australia’s<br />
leading manufacturers of<br />
gaming machines.<br />
<strong>QHA</strong> REVIEW | 5
NEWS<br />
A GAME OF SKILL AND PATIENCE<br />
The <strong>QHA</strong> Charity Bowls Tournament came back<br />
with a bang as the newly-formatted event raised<br />
more than $21,000 for the Toowoomba Hospital<br />
Foundation.<br />
Spirits were high and competition was fierce with<br />
bribery and sabotage on proud display across the<br />
full field of 128 members and partners.<br />
Rink Sponsors included The Southern Hotel,<br />
Lion, Carlton & United Breweries, Brown Forman,<br />
Odyssey, Southtrade International and Tanda.<br />
A delicious BBQ Lunch was supplied courtesy of<br />
PFD Food Services, expertly cooked by volunteers<br />
from the Toowoomba Hospital Foundation.<br />
After a fierce battle, the 5-end sudden death<br />
challenge came down to the Southern Hotel and The<br />
Club Toowoomba battling it out, with the Southern<br />
Hotel taking home the Richard Bowly Snr shield and<br />
ultimate bragging rights. Although they didn’t win<br />
the shield, Odyssey Gaming rose to the occasion,<br />
dressing in their best bowls kit to take out the prize<br />
for Best Dressed Team.<br />
Thank-you to all attendees and to beverage<br />
partners Carlton & United Breweries, Lion, Coca-<br />
Cola Europacific Partners, Diageo, Brown Forman,<br />
Southtrade International, Heads of Noosa and Diablo<br />
Co. for keeping the thirsty crowd well hydrated.<br />
Crckejack<br />
<strong>QHA</strong> REVIEW | 6<br />
day on<br />
te green
NEWS<br />
<strong>QHA</strong> REVIEW | 7
NEWS<br />
POSITIVE INSIGHTS<br />
LAST MONTH, THE ER CONFERENCE AT THE SOFITEL<br />
BRISBANE HOSTED BY THE <strong>QHA</strong> EMPLOYMENT<br />
RELATIONS TEAM WAS AN EXCEPTIONAL EVENT.<br />
It featured sessions from industry experts, including<br />
Commissioner Riordan from the Fair Work<br />
Commission, Sarv Singh from Mullins Lawyers who<br />
delved into migration insights for 2023, Patrick<br />
Bardon from Hostplus who delivered a comprehensive<br />
superannuation update and our very own training<br />
manager, Therese Kelly, who highlighted the<br />
importance of training and how a registered training<br />
organisation (RTO) can be the key to success.<br />
Tom Mangan from Endeavour Foundation also shed a<br />
light on the significance of hiring disability workers in<br />
venues and the mutual benefits it offers, while Andrew<br />
Stirling from Tanda explored the evolving technology<br />
landscape in the hospitality sector. Our final speaker of<br />
the day, Stephen Ferguson, the chief executive officer<br />
of the Australian Hotels Association (AHA), provided<br />
insights into the advocacy efforts of AHA and <strong>QHA</strong>.<br />
The Employment Relations Conference proved to<br />
be a highly successful day, with the event achieving<br />
a full capacity crowd! We extend our thanks to <strong>QHA</strong><br />
members, Sofitel Brisbane, for their hospitality.<br />
<strong>QHA</strong> REVIEW | 8
NEWS<br />
OCTOBER CALENDAR 2023<br />
QUEENSLAND HOTELS ASSOCIATION<br />
RTO 30826<br />
R M LV Virtual Classroom (online)<br />
05 <strong>Oct</strong>ober 12 <strong>Oct</strong>ober 24 <strong>Oct</strong>ober 30 <strong>Oct</strong>ober<br />
10 <strong>Oct</strong>ober 18 <strong>Oct</strong>ober 28 August 31 August<br />
Member Price $395.00 / Non-Members $495.00<br />
ORGANISATIONAL<br />
CHANGES AT ALM<br />
The core of ALM’s business purpose is to<br />
champion successful independents. To service<br />
this purpose, they have strived to build a business<br />
which is ‘famous’, ‘frictionless’ and ‘sticky’.<br />
‘Famous’ for their brands, ‘frictionless’ in the way<br />
they do business and ‘sticky’ in their retail and<br />
wholesale offerings.<br />
To deliver on this ambition, ALM has made some<br />
exciting changes to its structure and people. The<br />
company has created a new role, general manager<br />
– customer, with the single-minded ambition to<br />
ensure ALM is easy to do business with.<br />
This new role will have accountability for ALM<br />
systems, customer journeys, contract customers,<br />
customer service, retail support and ALM onpremise<br />
national accounts. Brad Williams, previous<br />
general manager for Queensland, has taken on the<br />
responsibility of this role.<br />
As a result of this promotion, Katherine Johnstone,<br />
previously general manager for ALM New South<br />
Wales, has moved to Queensland as the general<br />
manager for the state. Katherine has spent the last<br />
13 years in the liquor industry, with the last four<br />
running ALM for New South Wales. Prior to that,<br />
she spent nine years in various roles with Campari<br />
Australia, with her last role as the national business<br />
manager for the independent channel.<br />
Katherine is an experienced general manager, and<br />
enjoys utilising her skills in a new market. She is<br />
also a proud Queenslander having grown up in<br />
Townsville.<br />
Brisbane<br />
17 <strong>Oct</strong>ober<br />
Cairns<br />
24 <strong>Oct</strong>ober<br />
Townsville<br />
28 <strong>Oct</strong>ober<br />
Member Price $395.00 / Non-Members $495.00<br />
Gaming Nominee<br />
Training (GNT)<br />
R M LV classroom Based<br />
Gaming Courses Virtual Classroom (online)<br />
09 <strong>Oct</strong>ober<br />
Customer Liaison<br />
Officer (CLO)<br />
23 <strong>Oct</strong>ober<br />
Members and Non-Members $495.00<br />
CLO Member Price $70.00 / Non-Member $90.00<br />
BOOK TRAINING NOW<br />
Call 07 3221 6999 visit training.qha.org.au or email: training@qha.org.au<br />
**RMLV Video Connect (Online) courses will be added as required
NEWS<br />
CALLING ALL FOODIES<br />
MOUTH-WATERING AROMAS ARE SURE TO FILL THE BRISBANE<br />
CONVENTION AND EXHIBITION CENTRE AGAIN THIS YEAR AS FOOD<br />
& HOSPITALITY QUEENSLAND SHOWCASES THE HOTTEST NEW<br />
TRENDS IN THE INDUSTRY.<br />
<strong>QHA</strong> REVIEW | 10<br />
The only dedicated annual food exhibition in the<br />
state is back in 2023 and running from the 15 to 16<br />
<strong>Oct</strong>ober. This showcase calls all hoteliers, publicans,<br />
restaurateurs and food and beverage operators to<br />
discover new ideas, products, trends.<br />
In addition to exhibiting over 180 suppliers in the<br />
industry, the Food & Hospitality Queensland exhibition<br />
also holds a variety of special events, one of which<br />
being Café School.<br />
As the food-to-go market has boomed over the past<br />
decade and now represents $17 billion in annual<br />
spending, these workshops offer free demonstrations<br />
that help venues expand their menu, boost their bottom<br />
line, learn about new trends and taste new products.<br />
A few topics in 2023’s program include allergy-friendly<br />
tips, street food trends, plant-based options, café<br />
automation and marketing with social media.<br />
With the showcase also comes one of Queensland’s<br />
most prestigious chef competitions, which is open to<br />
any professional chef working in a hotel, pub, café,<br />
restaurant or commercial kitchen.<br />
This event will see chef compete against chef in a test<br />
of creativity, culinary knowledge and ingenuity. The<br />
chosen 28 finalists will have one hour to prepare two<br />
dishes from a mystery box of ingredients and will be<br />
scored by a team of respected industry judges.<br />
The winner of the Queensland Chef of the Year<br />
competition will receive a share of $4,000 cash, plus<br />
prizes including world-class kitchenware and a trip to<br />
Sydney for the Australian Chef of the Year.<br />
The exhibition will additionally host the Chef Success<br />
Workshop – a brand new event carried over from last<br />
year that gives young chefs the opportunity to connect<br />
with industry leaders and connect with like-minded<br />
people in the industry.<br />
Food & Hospitality Queensland is trade-only, meaning it<br />
is exclusively open to those who work in a food, retail or<br />
hospitality business and is a great place to meet other<br />
food industry professionals and exchange ideas.
NEWS<br />
GAME NIGHT<br />
As part of TAB’s commitment to regional Queensland,<br />
<strong>QHA</strong> and TAB partnered to create a hoteliers special<br />
event, combining an informative hoteliers forum, and<br />
a night of footy, with the Cowboys vs. Sharks home<br />
game in Townsville.<br />
Hosted at The Seaview Hotel, more than 30 regional<br />
hoteliers from as far afield as Rockhampton, Collinsville,<br />
Hinchinbrook and Charters Towers attended the<br />
event, which kicked off with an industry update<br />
courtesy of the <strong>QHA</strong>. The highlight from the forum was<br />
undoubtedly the panel discussion with Cowboys star<br />
players Valentine Holmes and Ben Hampton.<br />
After a few beverages and some canapés, the group<br />
jumped on a charter bus to the Queensland Country<br />
Bank Stadium where, although the result did not favour<br />
the Cowboys, the group continued to enjoy the event<br />
well into the evening.<br />
<strong>QHA</strong> REVIEW | 11
NEWS<br />
REUNITED<br />
IN THE NAME OF THE AUSTRALIAN INDEPENDENT BEER<br />
AWARDS, ALSO AFFECTIONALLY KNOWN AS THE INDIES,<br />
HUNDREDS OF BREWERIES ACROSS THE COUNTRY CAME<br />
TOGETHER FOR THE FIRST TIME SINCE 2019.<br />
<strong>QHA</strong> REVIEW | 12<br />
The ninth annual Indies saw the return of an in-person<br />
awards ceremony on the Gold Coast on 23 August<br />
and a vibrant celebration of innovation, growth,<br />
resilience and, of course, exceptional beers.<br />
Run by the Independent Brewers Association (IBA), the<br />
competition hosts 65 of the best and emerging judges<br />
from Australia, New Zealand and Indonesia as they<br />
spend three days tasting and evaluating some of the<br />
greatest and most creative beers in the country.<br />
Interestingly, Australia’s best independent beer for<br />
2023 was awarded to Dollar Bill Brewing’s Gold Teeth<br />
– a barrel-aged peach sour ale. Although the quality<br />
of entries was off the charts this year, the Victorian<br />
based brewery’s unique concoction stood out from the<br />
whopping 1,348 beers that took home the top gong.<br />
Head judge for the awards, Justin Fox, said they were<br />
blown away this year at the quality of beers entered.<br />
“229 beers were awarded gold, and an incredible 85%<br />
of all beers entered received a medal. This medal tally<br />
demonstrates that the standard of independent beer<br />
poured in tap rooms and packaged in fridges across<br />
Australia is of an exceptional quality.
NEWS<br />
“229 BEERS WERE AWARDED GOLD, AND AN INCREDIBLE 85%<br />
OF ALL BEERS ENTERED RECEIVED A MEDAL...<br />
“Brewers are delivering beers that are absent of<br />
major technical faults and reflective of the promised<br />
style, allowing consumers to repeatedly enjoy their<br />
engagement with independent beer.<br />
“Our aspirations to continually improve, innovate and<br />
perfect our craft must now continue. It is this pursuit<br />
that will drive the standards even higher, and the bar<br />
will no doubt lift in the years ahead,” he said.<br />
In 2023 the Indies was celebrated in style at The Island<br />
Glasshouse in Surfers Paradise. The fantastic setting,<br />
warm company and expansive array of beers were a<br />
great way to celebrate excellence in brewing and cheer<br />
on the 2023 award winners.<br />
While everyone loves a good friendly competition, the<br />
awards also make for a fascinating look into how the<br />
hospitality industry can cater to the increasing number<br />
of Aussies gravitating towards more unique indie<br />
beers.<br />
In fact, chair of the Indies Awards advisory committee,<br />
Will Tatchel, pointed out the incorporation of seven<br />
new beer styles into their guidelines.<br />
“I look forward to witnessing these new styles not<br />
only naturally flourish, but also progressively evolve as<br />
we journey into the future showcasing the incredible<br />
growth in creativity among our Australian brewers.<br />
“And it’s not all about the beer. The people who make,<br />
sell and pour the beer are equally as important so we<br />
ensure they are also acknowledged and celebrated via<br />
our peer nominated awards,” he said.<br />
A whopping 190 breweries and 1,360 individual beers<br />
were entered into the Indies this year, which made for<br />
a fascinating little snapshot of Australia’s independent<br />
beer industry and the emerging trends we are seeing<br />
in the market.<br />
For example, the pale ale category stood out with<br />
143 entries, with the traditional lager and reduced<br />
alcohol categories boasting 118 and closely followed<br />
by porters and stouts with 113. Modern pale ales and<br />
specialties were also the competition’s gold medal<br />
leaders with 19 and 22 awards respectively.<br />
Then there’s the battle of the states. In relation to both<br />
the number of entries and subsequently the number<br />
of medals earned, New South Wales was centre<br />
stage with 124 more entries and 92 more medals than<br />
Queensland, which had a total of 289 entries and 253<br />
medals.<br />
Chair of the IBA, Richard Watkins, said both<br />
the number of entries and medals should be<br />
celebrated, especially given some of the challenging<br />
circumstances currently facing the industry.<br />
“Our celebration of independent beer, the wonderful<br />
people who have contributed to its foundations and<br />
those building the future for our industry is done and<br />
dusted and boy was it a cracker.<br />
“It was great to be back in person this year and to<br />
celebrate with many of our entrants for the first time in<br />
four years.<br />
“What a way to kick the bad times to the curb!<br />
Congratulations to all medalists, champions and<br />
entrants, you are all winners in our eyes,” he said.<br />
<strong>QHA</strong> REVIEW | 13
THE LEGENDS ARE HERE<br />
<strong>QHA</strong> REVIEW | 14<br />
Grand Legends, one of Aristocrat’s most anticipated<br />
game families unveiled at Australasian Gaming Expo<br />
2023, has entertained players right across Queensland<br />
venues.<br />
Grand Legends draws inspiration from the popular<br />
Grand Star family, but Aristocrat have taken it a step<br />
further by making improvements and enhancements to<br />
ensure an even better gaming experience.<br />
According to Nick Bainbrigge, the five-of-a-kind<br />
mechanic remains a core feature, and they have<br />
added their renowned Hold and Spin mechanic. Plus,<br />
Aristocrat have introduced the Legends Touch coin<br />
feature, where prizes awarded are a minimum of five<br />
times your bet.<br />
With four legendary titles to choose from (Great King,<br />
Magic Warrior, Sun Queen and Royal Emperor), this<br />
game family has lots of unique features to offer. For<br />
those interested, if you have not yet added Grand<br />
Legends to your gaming floor, now is the perfect time.<br />
Player’s Choice Hits is also back. Aristocrat have<br />
recently released their latest multigame to Queensland<br />
hotels, so if you are looking to optimise your gaming<br />
floor, Player’s Choice Hits is for you.<br />
Aristocrat has combined Aristocrat’s best games,<br />
Choy’s Kingdom, Grand Star, Welcome to Fantastic<br />
Jackpots, Scorchin’ Fortune, Big Red and The<br />
Bullfighter, all in one. Plus, this is the first time they<br />
have released Grand Star as a standalone progressive.<br />
Modernise your gaming floor with their latest cabinet<br />
and choose this star.<br />
Lastly, Aristocrat’s recently released Aqua Kingdom<br />
game family is making waves across Queensland<br />
hotels, with a $4.4k average daily turnover and over<br />
250 machines installed. Haven’t got Aqua Kingdom on<br />
your floor? Talk to your Aristocrat business partner.<br />
For more information on the games mentioned above,<br />
please visit Aristocrat’s website aristocrat.com/anz or<br />
drop into their Brisbane showroom.
KENO BRINGS ON THE WINS<br />
QUEENSLAND HOTELS AND THEIR CUSTOMERS HAVE ENJOYED A SUCCESSFUL FINANCIAL YEAR ALONGSIDE<br />
KENO IN 2023, WITH MILLIONS OF DOLLARS IN COMMISSIONS PAID, AS WELL AS CASH AND IN-VENUE<br />
PROMOTIONAL PRIZES WON.<br />
<strong>QHA</strong> REVIEW | 16<br />
The value of Keno to the Queensland hotel industry<br />
remains stronger than ever, as the game continues<br />
to delight customers with winning moments and<br />
retail commissions bolster the robustness of hotel<br />
businesses across the state.<br />
Keno paid more than $32.33 million in commissions to<br />
its Queensland hotel partners in the 2023 financial year<br />
– an increase of 15% on commissions paid during the<br />
2022 financial year.<br />
Hotels weren’t the only winners: Queenslanders<br />
enjoyed more than 26.8 million Keno wins totalling<br />
more than $427.15 million across the state, and<br />
over $250.2 million in cash prizes were won by hotel<br />
customers.<br />
Hotel’s big winners<br />
During the year, Keno crowned 20 millionaires and<br />
multi-millionaires, who collectively took home more<br />
than $46 million. Eight of these major winners were<br />
Queenslanders, with hotel patrons celebrating five<br />
million-dollar plus jackpots totalling over $14 million<br />
throughout the year.<br />
The biggest hotel jackpot, worth $5.3 million, was a<br />
Keno Mega Millions 10-spot, won at the Parkwood<br />
Tavern on the Gold Coast.<br />
Other hotels that celebrated 10-spot wins were Pine<br />
Beach Hotel in the Moreton Bay region with $3.2<br />
million, Lawnton Tavern, also in Moreton Bay, with $2<br />
million, Mourilyan Hotel in Far North Queensland with<br />
$1.9 million and Benowa Tavern on the Gold Coast<br />
with $1.6 million.<br />
Local area marketing<br />
Keno’s Local Area Marketing (LAM) program reached<br />
new heights in 2023. Venues ordered more than 2,100<br />
promotions – 47% more than in the 2022 financial year<br />
and almost 400 venues who hadn’t previously tried it<br />
ran a promotion for the first time.<br />
The total value of prizes given away was just over<br />
$1 million and promotions ordered ran for a total of<br />
11,000 weeks with an average of 5.27 weeks per<br />
promotion.<br />
Keno’s busiest LAM venue gave away more than<br />
$11,000 in prizes to its customers across 14 separate<br />
promotions.
NEWS<br />
KENO PAID MORE THAN $32.33 MILLION IN<br />
COMMISSIONS TO ITS QUEENSLAND HOTEL<br />
PARTNERS IN THE 2023 FINANCIAL YEAR – AN<br />
INCREASE OF 15% ON COMMISSIONS PAID DURING<br />
THE 2022 FINANCIAL YEAR.<br />
Keno app launch<br />
June 2023 saw the launch of the Keno App in the<br />
state in the wake of the hugely popular launch of the<br />
Keno Live Draw online in May 2022, creating a more<br />
exciting and seamless playing experience for hotel<br />
customers.<br />
This technical advancement is delivering players<br />
the features they have come to enjoy online in the<br />
convenience of an app, with the added benefit of push<br />
notifications about jackpots as they are growing, so<br />
they never miss a win.<br />
During the year, the Live Draw page was viewed<br />
2,171,163 times, with 129,880 unique visits and a<br />
monthly average of 75,756 visits. The Check Results<br />
page had 3,894,588 views, of which 251,196 were<br />
unique visits, and a monthly average of 128,975 visits.<br />
Cashless payments<br />
In 2023, Keno’s cashless payment initiative continued<br />
to enhance customer’s in-venue retail experience, with<br />
73 pilot sites now operational, including 29 hotels.<br />
More than $2.6 million in EFTPOS sales have been<br />
made since the pilot began, with the average cashless<br />
settlement being $23.77. Approximately 5% of all<br />
settlements in pilot venues have been cashless.<br />
The top five hotels for cashless payments currently are<br />
Park Ridge Tavern, Chatswood Hills Tavern, Morayfield<br />
Tavern, Runaway Bay Tavern and Redland Bay Hotel.<br />
Second Chance Draw<br />
Keno’s Second Chance Draw remains a popular<br />
drawcard for players, offering more chances to win<br />
and boosting customer engagement with the product.<br />
Between August 2022 and July 2023, Keno received<br />
over 714,000 entries from retail customers. January<br />
2023 was the biggest month for entries, with a total of<br />
78,367 entries from 6,829 unique customers.<br />
During the period, Keno awarded players 60 $1,000<br />
cash prizes totalling $60,000, with 24 won by<br />
Queensland retail customers.<br />
New brand platform<br />
Over the past year, Keno’s marketing team has been<br />
dedicated to enhancing the Keno brand to meet today’s<br />
customers’ needs, with the intent to build a new brand<br />
platform that can be leveraged for years to come.<br />
The platform aims to build a greater emotional<br />
connection with the Keno brand and will launch across<br />
all markets, including Queensland. It is currently in the<br />
testing phase and will launch in 2024.<br />
Keno training portal<br />
Since its launch, more than 14,000 venue managers<br />
and operators have registered to use Keno’s Training<br />
Portal, and 93,000 courses have been completed.<br />
The team is currently updating the ‘Keno-Basics’ and<br />
‘Keno-Advance’ courses to improve their interactivity,<br />
as well giving them a new look and feel. The updated<br />
modules will be available to venues in <strong>Oct</strong>ober 2023.<br />
To stay in touch with all things Keno,<br />
visit kenoconnect.com.au.<br />
<strong>QHA</strong> REVIEW | 17
FEATURE<br />
<strong>QHA</strong> REVIEW | 18
FEATURE<br />
BROOK LIGHTS<br />
UP THE NIGHT<br />
BRISBANE’S NEWEST STANDOUT PUB PRECINCT<br />
IS HERE. THE REJUVENATED BROOK HOTEL IN<br />
MICHELTON WELCOMES EAGER LOCALS, OFFERING<br />
AN UNPRECEDENTED OPEN PLAN DINING AND<br />
ENTERTAINMENT EXPERIENCE.<br />
Since opening its doors to the public in May,<br />
Brisbane-ites have flocked to the new Brook Hotel<br />
for its idyllic beer garden and mouth-watering<br />
bistro menu, proving owner Australian Leisure and<br />
Hospitality (ALH) knows how to breathe new life into<br />
classic pubs.<br />
The over $30 million development, the largest ever<br />
for ALH Hotels, was designed by Cayas + Ward<br />
Architects and built by Rohrig Construction in just<br />
over a year, encompassing a new tavern, 40-room<br />
Nightcap Plus hotel and Dan Murphy’s liquor store.<br />
Serving thirsty Michelton locals since 1966, the<br />
suburban pub has been beautifully transformed into<br />
an inviting large-format hotel that will offer more than<br />
100 hospitality jobs and a significant economic boost<br />
for the up-and-coming region.<br />
ALH has set a new precedent with this landmark<br />
development, proving the hidden potential in<br />
suburban pubs, rejuvenating the regional icon and<br />
putting Michelton on the map.<br />
ALH’s interim managing director, Paul Walton, said<br />
The Brook will continue to serve the local community<br />
while becoming a modern and vibrant destination<br />
venue for all of Brisbane.<br />
“This development hasn’t been just about making<br />
way for something new. The legacy of the old venue<br />
has been preserved with the stunning 60-year-old<br />
Moreton Bay Fig Tree that welcomes you as you enter<br />
the venue – allowing nature to tell the story of this<br />
hotel’s long history,” he said.<br />
The Brook Hotel features an elevated contemporary<br />
design, providing a warm and inviting pub experience<br />
for patrons, with an open plan focus centred around<br />
an unparalleled dining and entertainment experience.<br />
Cayas + Ward director, Jeremy Ward, said The<br />
Brook Hotel is in itself a modern interpretation of the<br />
traditional Aussie pub.<br />
<strong>QHA</strong> REVIEW | 19
<strong>QHA</strong> REVIEW | 20<br />
“Each space has been carefully designed to ensure<br />
both an elevated patron experience along with an<br />
efficient staffing operation. Traditional zoning has<br />
evolved to be more inclusive and welcoming to a<br />
broad patron demographic through the dissolution of<br />
spatial boundaries,” he said.<br />
A range of locally sourced timbers, bespoke joinery<br />
and elegant brick arches were used throughout the<br />
new venue, while a warm colour palette was selected<br />
to complement the lush greenery of the surrounding<br />
Kedron Brook region.<br />
The stunning Moreton Bay Fig tree at the heart of the<br />
Brook Hotel stands tall, lighting up the night with more<br />
than 7 kilometres of fairy lights adorning its branches.<br />
An awe-inspiring beer garden (which is also dog<br />
friendly) surrounds the age-old fig, providing the<br />
perfect setting to come together over a drink. Every<br />
Saturday the beer garden comes alive with ‘Gigs under<br />
the Fig’ from 2pm to 5pm, providing endless smiles.<br />
Pints are a plenty too, with an impressive array of icecold<br />
beers on offer. Whether an Aussie classic or newage<br />
craft beer, The Brook has an ale for every tippler.<br />
The family-focused bistro of the venue also offers a<br />
magical dining experience with a menu that features<br />
pub classics like parmies and steaks, a delicious range<br />
of shared plates and pizzas and a yummy kid’s menu.<br />
Much of the delicious food is also made with locally<br />
and sustainably sourced ingredients.
After filling up with delicious food, children will have<br />
a blast at the Brook’s play area with TVs, basketball<br />
and handball courts, games and even a giant outdoor<br />
chess board.<br />
Friday footy has never been better either, with a sports<br />
bar that has no less than 28 screens and, of course,<br />
an exceptional range of cold beer on tap to keep<br />
spirits high whether your team wins or loses.<br />
For those who prefer their drinks shaken or stirred, the<br />
cocktail lounge is also the ideal place to share a story<br />
or three. The signature Queensland-inspired honey and<br />
pineapple margarita and toasted coconut margarita<br />
have fast become favourites among thirsty locals.<br />
The bars, bistro and outdoor beer garden are<br />
integrated, creating a connected experience for<br />
patrons as they work their way around the expansive<br />
venue. This was no mistake, of course, with sweeping<br />
lines and veranda spaces encouraging exploration<br />
throughout the Brook Hotel.<br />
Jeremy said the sports bar blends into the cocktail<br />
lounge, which weaves into the dining spaces.<br />
“The thread of experience is woven between indoor<br />
and external areas via large openings on both the<br />
East and West façade, blurring these boundaries via<br />
material selection and colour palette.<br />
<strong>QHA</strong> REVIEW | 21
FEATURE<br />
THE HOTEL IS PERFECT FOR CORPORATE AND<br />
LEISURE TRAVELLERS, AND EVEN HAS ROOMS<br />
SUITABLE FOR FUN-LOVING FAMILIES WITH A<br />
MIX OF STUDIOS AND APARTMENTS.<br />
<strong>QHA</strong> REVIEW | 22<br />
“The design of The Brook represents the evolution of<br />
the Aussie pub, blending optimised patron experience<br />
with a highly functional business, set against the<br />
backdrop of the Queensland veranda experience.”<br />
With the Nightcap Plus hotel now open for business<br />
too, locals can enjoy a staycation and out-of-towners<br />
can relax just metres from the Brook.<br />
The hotel is perfect for corporate and leisure travellers,<br />
and even has rooms suitable for fun-loving families<br />
with a mix of studios and apartments.<br />
For those travelling on business, the venue’s<br />
boardroom and function space makes events and<br />
corporate catchups easier than ever, as well as<br />
offering a lounge area to work and relax in. After those<br />
long meetings visitors can unwind in the gym and<br />
reenergise and earn a delicious meal at the Brook.<br />
ALH Hotels state manager for Queensland and the<br />
Northern Territory, Stephen Clarke, said the hotel offers<br />
comfort and convenience, just steps from the iconic<br />
Brook Hotel.<br />
“The four-storey Nightcap Plus hotel brings a fresh<br />
new accommodation option to Brisbane’s north west<br />
region, with rooms ranging from studios to apartments<br />
and a lobby lounge patrons can work or relax in.”<br />
The massive construction task was undertaken by<br />
leading builders, Rohrig, who are responsible for a long<br />
list of popular Brisbane and Sydney pubs and hotels.<br />
Rohrig Construction Manager, Matthew Tucker, said it<br />
was indeed a big undertaking.<br />
“Hospitality projects like this one are our specialty and<br />
we love breathing new life into local icons like The<br />
Brook.<br />
“Our longstanding relationship with ALH has led to<br />
many hospitality success stories, as they constantly<br />
push the envelope with some of Australia’s greatest<br />
pubs.”<br />
If you live in Brisbane, there is no better location for<br />
a long, lazy lunch or Friday sundowner under the<br />
stunning fig. Head on down and celebrate life at the<br />
Brook Hotel – just 10km from the Brisbane CBD.
ATTORNEY-GENERAL<br />
The Honourable Yvette D’Ath MP<br />
TAKING A STANCE<br />
Sexual Violence Awareness Month runs from Sunday<br />
1 <strong>Oct</strong>ober 2023 until Tuesday 31 <strong>Oct</strong>ober 2023 and<br />
gives all Queenslanders the opportunity to play their<br />
part by taking a stance against sexual violence.<br />
Given almost 500,000 women in Queensland over the<br />
age of 15 have experienced sexual violence in the last<br />
two years, supporting women to report sexual violence<br />
is more important than ever.<br />
I’d like to promote a great initiative which began in the<br />
Wide Bay Burnett area and is now being implemented<br />
throughout licensed venues across the region.<br />
The Queensland Police Service (QPS) Women’s Safety<br />
in Licensed Venues project promotes awareness,<br />
prevention and assistance around drink spiking and<br />
associated sexual assaults. Drink spiking often leads to<br />
sexual assault, however victims are frequently reluctant<br />
to report the incidents.<br />
QPS has partnered with the Office of Liquor and<br />
Gaming Regulation (OLGR) and other government and<br />
non-government organisations, including local liquor<br />
accords, Wide Bay Health, counselling services, taxi<br />
companies, backpacker hostels and companies that<br />
hire farm workers to help amplify the message that<br />
sexual violence is never acceptable.<br />
The project also provides information and resources to<br />
help identify drink spiking and prevent sexual assault. It<br />
also gives people a means to report sexual violence.<br />
There are a range of activities and events being<br />
held across the state throughout Sexual Violence<br />
Awareness Month, reinforcing the message that<br />
violence is never acceptable and highlighting the<br />
support options available for those who have been<br />
affected by sexual assault and sexual abuse. Two of<br />
these events are being hosted by organisations that<br />
received an Investing in Queensland Women grant<br />
earlier this year.<br />
The Queensland Sexual Assault Network Inc. (QSAN)<br />
in Brisbane and the Domestic Violence Action<br />
Centre in Toowoomba are using their funding to<br />
host workshops and events that raise community<br />
awareness and understanding of sexual violence.<br />
I encourage you all to take a stand against sexual<br />
violence by participating in an event in your local area:<br />
justice.qld.gov.au/about-us/services/women-violenceprevention<br />
<strong>QHA</strong> REVIEW | 24
Victoria Thomson OLGR<br />
IDENTIFY, PREVENT AND RESPOND<br />
Sexual Violence Awareness Month is held in <strong>Oct</strong>ober<br />
each year and provides a timely reminder for licensees<br />
to ensure they are doing everything they can to create<br />
safe and welcoming environments for patrons and<br />
staff.<br />
There is a link between excessive alcohol consumption<br />
and a heightened risk of sexual violence. Therefore, it<br />
is imperative licensees have strong controls in place<br />
to monitor responsible service of alcohol and patron<br />
behaviour.<br />
In my column last month, I discussed the new Venue<br />
Controls Program that the Office of Liquor and Gaming<br />
Regulation (OLGR) is implementing. This program has<br />
been designed to help licensees have proactive and<br />
versatile controls in place to minimise risk, so they<br />
record fewer incidents.<br />
The implementation of this program also sends a clear<br />
message that sexual violence and harmful behaviours<br />
will not be tolerated in any form.<br />
Every individual has the right to enjoy a night out<br />
without their personal safety being compromised<br />
or being made to feel uncomfortable. Equally staff<br />
should be able to undertake their duties in a safe and<br />
supportive space without fear of being harassed,<br />
assaulted or violated in any form.<br />
The Office of Liquor and Gaming Regulation (OLGR)<br />
is collaborating with QMUSIC and Griffith University’s<br />
MATE Bystander to develop a suite of resources<br />
for licensees to use which address some of the<br />
commonly faced incidents relating to sexual violence<br />
and discrimination that patrons and staff experience in<br />
venues.<br />
These resources will also help venue staff to be able<br />
to identify, prevent and respond to incidents of sexual<br />
violence and discrimination, and to increase their<br />
understanding of the common types of incidents that<br />
women and staff can unfortunately experience.<br />
For more information on Sexual Violence<br />
Awareness Month, including a range of tools and<br />
resources visit www.qld.gov.au (Sexual Violence<br />
Awareness Month | Community support | Queensland<br />
Government).<br />
For further information about patron and staff<br />
safety visit: business.qld.gov.au/industries/hospitalitytourism-sport/liquor-gaming/liquor/compliance/patronstaff-safety<br />
For further information about liquor and<br />
compliance visit: business.qld.gov.au/industries/<br />
hospitality-tourism-sport/liquor-gaming/liquor/<br />
compliance<br />
<strong>QHA</strong> REVIEW | 25
LEGAL MATTERS with Curt Schatz<br />
FOOD AND HYGIENE LICENCE – AN OVERVIEW<br />
<strong>QHA</strong> REVIEW | 26<br />
A vital component of operating a pub or hotel in<br />
the hospitality industry is the service of food and<br />
beverages. To ensure the safety and health of<br />
consumers, specific legislative requirements govern<br />
the application and issuance of food and hygiene<br />
licenses (food licences) which allow operators to<br />
serve food at their premises. This article highlights the<br />
applicable legislative requirements and the process<br />
for applying and obtaining a food licence for your<br />
business.<br />
In Queensland, the Food Act 2006 and the Food<br />
Safety Standards provide parameters which aim to<br />
ensure that food is safe and suitable for consumption.<br />
Under the Food Act 2006 all food businesses,<br />
including pubs and hotels, must comply with specific<br />
requirements to obtain and maintain a good licence.<br />
The Act sets out the fundamental obligations related to<br />
food safety, handling, preparation and storage.<br />
Under the Act, a person must not carry on a licensed<br />
food business unless that person holds a licence<br />
to carry on the business. A licensed food business<br />
includes a business that manufactures food or involves<br />
sale of unpackaged food by retail (which would include<br />
restaurants, catering businesses, meals supplied with<br />
accommodation and takeaway).<br />
In order to obtain the relevant licence to operate a<br />
licensed food business, an application must be made<br />
to the local government for the area in which the pub<br />
or hotel is situated. For example, if your premises is<br />
based in the Brisbane CBD, you will need to apply<br />
to the Brisbane City Council for a food licence. In the<br />
application, you will need to include basic contact<br />
information such as:<br />
a. a name, and where the entity is a corporation, the<br />
name of the corporation and its directors;<br />
b. the address of the applicant;<br />
c. the address of the premises for the licence;<br />
d. a brief description of the food business proposed<br />
(for hotels and pubs this would be the operation of<br />
a restaurant within a liquor licenced premises); and<br />
e. whether the applicant has a criminal history and<br />
details of any offences (for corporations this<br />
information is required of any executive officers of<br />
the company).<br />
Where you intend to provide off-site catering of food,<br />
you will also need to specify this in your application for<br />
a food licence. A designated food safety supervisor<br />
(FSS) must be appointed for each establishment.<br />
The FSS is responsible for overseeing food handling<br />
practices, training staff and ensuring compliance with<br />
food safety standards. The FSS must hold a valid<br />
statement of attainment for completing the required<br />
food safety training. An application may be granted if<br />
the local government is satisfied that you are a suitable<br />
person to hold the licence and the premises is suitable<br />
to carry on the proposed food business.<br />
The Act incorporates the Australia New Zealand<br />
Food Standards Code as a regulator standard.<br />
The Code outlines specific food safety standards<br />
and requirements that must be adhered to by food<br />
businesses. The local government authority is<br />
responsible for conducting regular inspections of<br />
food businesses to ensure compliance with the food<br />
safety standards, and inspections may be conducted<br />
unannounced and at ransom. The inspecting officer<br />
may assess various aspects of the premises including<br />
cleanliness, food handling practices, staff training and<br />
record-keeping.<br />
If you are found to be non-compliant, there may be<br />
enforcement action including fines, suspension or<br />
cancellation of your food licence. You may alternatively<br />
receive an improvement notice which will require you<br />
to remedy contraventions identified from an inspection.<br />
If your food licence is suspended or cancelled and<br />
you are no longer allowed to serve food, this may<br />
affect your obligations under your liquor licence. It is<br />
essential for pub and hotel owners to maintain proper<br />
documentation and remain in compliance with their<br />
obligations as to retain their food licence.<br />
If you require any assistance with the application<br />
process or understanding your obligations, please<br />
contact me.
FOCUS<br />
<strong>QHA</strong> REVIEW | 28
FOCUS<br />
SETTING THE<br />
BAR HIGH<br />
AFTER RE-OPENING LAST YEAR WITH A BRIGHT<br />
NEW LOOK, BURLEIGH TOWN HOTEL’S EPIC<br />
SPORTS BAR HAS TAKEN THE INDUSTRY BY<br />
STORM AND REDEFINED THE WAY WE SEE<br />
SPORTING ENTERTAINMENT IN VENUES.<br />
As a fixture of Burleigh Heads for decades,<br />
the Gold Coast community rejoiced when their<br />
beloved watering hole returned in November<br />
last year. In addition to a range of colourful<br />
new spaces and a sprawling beer garden, the<br />
venue’s $4.5 million renovation also revealed a<br />
modern sports bar unlike any other.<br />
Featuring one of the biggest pub screens in the<br />
southern hemisphere, it’s no wonder why the<br />
pub took home the award for Best Sporting<br />
Entertainment Venue at the 30th <strong>QHA</strong> Awards<br />
for Excellence this year. In fact, senior marketing<br />
manager at the Burleigh Town Hotel, Carly<br />
Balding, said they went into the awards gala<br />
with plenty of high expectations.<br />
“The night was absolutely electric, filled with<br />
anticipation and celebration. When we were<br />
announced as the winners, we were over the<br />
moon! The reaction from our team and the<br />
Burleigh community was incredible, and it’s a<br />
moment we’ll cherish forever.<br />
“We believe we won Best Sporting<br />
Entertainment Venue because of our<br />
commitment to providing an unparalleled sports<br />
viewing experience. We offer a truly immersive<br />
and thrilling atmosphere for sports fans.<br />
<strong>QHA</strong> REVIEW | 29
FOCUS<br />
“Our unique features, such as our exceptional service,<br />
sets us apart from the rest. We also take pride in our<br />
deep understanding of sports and strive to create a<br />
welcoming environment where fans can connect and<br />
celebrate together,” she said<br />
If this development tells us anything, it is that Burleigh<br />
Town Hotel has done nothing but boost its reputation<br />
for catering to the vibrant Gold Coast community and<br />
providing a place for locals to come together and<br />
enjoy their favourite sports in a thrilling atmosphere.<br />
The venue is truly a sports lover’s dream, and includes<br />
not only an 11-metre curved screen, but also a<br />
suspended cylinder TV made specifically so that no<br />
matter where you are in the room, you have a perfect<br />
view of the game.<br />
In an effort to give guests as close to a stadium<br />
experience as possible, the pub also cheekily added a<br />
crowd kiss-cam. I mean, you couldn’t ask for a more<br />
light-hearted and jovial atmosphere for sports banter.<br />
When asked about how they perfected such a niche<br />
entertaining space in their venue, Carly said that an<br />
important part of creating a unique environment is<br />
understanding your customers and catering to their<br />
needs.<br />
<strong>QHA</strong> REVIEW | 30
FOCUS<br />
“It’s important to invest in what your customers want,<br />
whether it’s state-of-the-art screens, comfortable<br />
seating or a variety of sports programming, and<br />
develop a brand point of difference that makes your<br />
venue stand out from the competition.<br />
“Ultimately, it’s about creating an unforgettable<br />
experience for sports fans and building a loyal<br />
community around your venue,” she said.<br />
Of course, after six months’ worth of renovations, the<br />
venue didn’t just open its doors to a new sports bar.<br />
In an effort to become a welcoming, family-friendly<br />
entertainment hub on the Gold Coast, Burleigh<br />
Town Hotel now boasts a revitalised bistro, gaming<br />
room, kids playground and perhaps one of the most<br />
luxurious and spacious beer gardens in the country.<br />
Needless to say, with food and beverage led hospitality<br />
operator, Australian Venue Co, at the helm, you can’t<br />
expect the pub’s menu to be anything but amazing.<br />
In addition to hand-stretched woodfire pizza and<br />
other contemporary takes on classic pub food, the<br />
venue’s sports bar also serves nostalgic Aussie sports<br />
favourites like snags in bread, sausage rolls and<br />
rissoles.<br />
Carly said the entirety of the venue’s redevelopment<br />
was inspired by a desire to fill a gap for sports fans in<br />
the south Gold Coast area – particularly in Burleigh.<br />
“Our design aims to capture the essence of Burleigh’s<br />
long-standing love for sports, from surfing to AFL,<br />
NRL and everything in between. We wanted to create<br />
a space where the Burleigh community could come<br />
together, feel a sense of belonging and cheer for their<br />
favourite teams.<br />
“The unique design elements, combined with our<br />
exceptional service and dedication to sports, cater to<br />
the passionate sports enthusiasts in our community,”<br />
she said.<br />
The Burleigh Town Hotel is definitely a gamechanger<br />
– not only when it comes to the creativity and<br />
modernisation of sporting entertainment in pubs,<br />
but also when it comes to the gradual shift to more<br />
distinct, customer-inspired spaces in Queensland<br />
venues.<br />
<strong>QHA</strong> REVIEW | 31
<strong>QHA</strong> REVIEW | 32<br />
The pub will certainly remain the foundation of sport<br />
for the Burleigh Heads community, where fans can<br />
gather to support their favourite teams and witness the<br />
very best of Australia’s passionate sport industry. With<br />
plenty of monumental grand finals coming up, Carly<br />
simply said the future for the venue is nothing short of<br />
exciting.<br />
“We have some amazing events lined up. We will be<br />
hosting our first AFL and NRL Footy Finals, where we<br />
will create an electric atmosphere for the most intense<br />
matches of the season.<br />
“Of course, we can’t forget the Melbourne Cup, where<br />
we’ll be celebrating the races in style. These events will<br />
be unforgettable experiences, and we invite everyone<br />
to join us and be a part of the excitement at Burleigh<br />
Town Hotel,” she said.
SUPERANNUATION<br />
FIRST HOME SUPER SAVERS SCHEME<br />
How we can help your employees save for their<br />
first home<br />
The First Home Super Saver Scheme (FHSSS) may<br />
be a bit of a tongue-twister, but simply put, it’s a way<br />
people can save for a first home using their super<br />
account. How does it work? Are there any risks? And<br />
how can we at Hostplus help your staff make use of it?<br />
Are your employees looking to buy their first<br />
home?<br />
One of the biggest challenges for prospective<br />
homeowners is saving up for the initial deposit.<br />
Depending on how much money they can regularly put<br />
aside, this process can take quite some time.<br />
This is why, in 2017, the government introduced the<br />
FHSSS. It’s a method for saving using their super<br />
account that may help people get to their goal faster<br />
than if they had put money into a regular savings<br />
account.<br />
How the FHSSS works<br />
The FHSSS lets members use their super account to<br />
save for their first home deposit. The amounts they<br />
save are not taken out of the regular contributions<br />
made by their employer. Instead, members make extra<br />
contributions into their super account that they can<br />
later draw on to help purchase their first home.<br />
Under the FHSSS, singles can contribute to their super<br />
account to help save for a first home:<br />
• up to $15,000 per year, or<br />
• $50,000 over their lifetime.<br />
When they are ready to withdraw the money from<br />
their super account under the FHSSS, members<br />
apply to the Australian Taxation Office (ATO) FHSSS<br />
webpage. The ATO will work with them and Hostplus<br />
to help members withdraw the money from their super<br />
account to buy their first home.<br />
Benefits<br />
What is the difference between using this scheme and<br />
putting money aside in a bank account, though? One<br />
difference is the potential to earn more interest on<br />
money in a super account than in a standard everyday<br />
bank account.<br />
The other plus for using the FHSSS is the tax savings.<br />
Because there are tax advantages to saving within<br />
super, they could boost their savings towards a<br />
deposit by at least 30% more than they would using a<br />
standard deposit account.<br />
Important considerations<br />
There are a few things to be aware of though. First,<br />
the tax advantage above only applies to concessional<br />
(before-tax) contributions. Any non-concessional<br />
contributions to super made from after-tax income are<br />
already taxed at the member’s marginal tax rate.<br />
Next, as the name suggests, the First Home Super<br />
Saver Scheme is only designed to be used once<br />
to purchase a first home. It cannot be accessed<br />
by someone if they have owned property before in<br />
Australia or have made a previous FHSSS release<br />
request.<br />
The property a member intends to buy or construct<br />
using the FHSSS must be in Australia. Also, they must<br />
sign a contract to buy their house within 12 months of<br />
having received the money. Otherwise, they will need<br />
to recontribute the money to their super fund. If they<br />
do not, they may be subject to extra taxes.<br />
Finally, there are limits on the amount members can<br />
contribute under the scheme. A maximum of $15,000<br />
of voluntary contributions from any one financial<br />
year can count towards the FHSSS, up to a total of<br />
$50,000. These limits don’t include any investment<br />
earnings on those contributions.<br />
Visit the ATO website for more details about the<br />
conditions and eligibility criteria.<br />
We’re here to help your staff with the FHSSS<br />
Knowing how to use the FHSSS can be tricky. Our<br />
financial advisers can help your employees determine<br />
whether the FHSSS is right for them and how it could<br />
help them save for a deposit sooner. Your employees<br />
can contact us on 1300 467 875 or use our online<br />
contact form to book an appointment with one of our<br />
Hostplus financial advisers.<br />
<strong>QHA</strong> REVIEW | 34<br />
This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information<br />
is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS), available at<br />
hostplus.com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at<br />
hostplus.com.au. Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657<br />
495 890, MySuper No 68 657 495 890 198.<br />
Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members<br />
of Hostplus. Advice is provided by financial planners who are Authorised Representatives of IFS. Fees may apply for personal financial advice; for further<br />
information about the cost of personal advice, you can speak with your financial planner or visit our website www.hostplus.com.au. Information to help you decide<br />
whether you want to use personal financial advice services being offered is set out in the relevant IFS Financial Services Guide, a copy of which is available from<br />
your financial planner.
Adam Floyd TAB, MAX & SKY<br />
WE’RE ON<br />
A lot has happened since my last update. Women’s<br />
World Cup went down like a storm with punters,<br />
bringing maximum excitement into hotels across<br />
the country. TAB also underwent a rebrand, with it<br />
successfully launching a fantastic new campaign into<br />
market which posed the question, “What is Australia’s<br />
national sport?”.<br />
By now, you will have noticed the exciting refresh of<br />
our iconic TAB brand with the launch of our “We’re<br />
On” identity – two simple words that reinforce our<br />
ability to show up for just about every sport and race<br />
there is and heighten the anticipation of the nation.<br />
The introduction of “We’re On” is just the beginning<br />
of our comprehensive rebrand, which includes a<br />
vibrant new colour palette and spans a wide array<br />
of touchpoints, from revamped marketing materials<br />
and captivating content to eye-catching merchandise<br />
and signage that will cover our extensive TAB Retail<br />
network.<br />
We’re keeping the iconic green – so for our customers,<br />
you don’t need to pull anything off the walls just yet.<br />
What is Australia’s national sport?<br />
We also proudly launched the new look TAB brand<br />
across Australia with our “Sport is our Sport”<br />
campaign. The new campaign is currently showing on<br />
TV screens across the nation, billboards, in cinemas<br />
and, of course, in venue!<br />
We’ve produced this campaign in a way that provides<br />
maximum flexibility to how we bring our brand to life<br />
throughout our retail network – with a sport or racing<br />
focus, or for a specific event or time of year.<br />
To tease the campaign, we started a conversation<br />
around the country which asked one contentious<br />
question – what is Australia’s national sport?<br />
Our customers weighed in on the debate and 35% of<br />
survey participants said AFL is our national sport. At<br />
the same time as polling our customers, we asked our<br />
team members and found 41% of us think cricket is<br />
our national sport.<br />
Regardless of the results, one thing is clear – Aussies<br />
will play, support and conquer almost any sport. Which<br />
means there is only one logical answer… “Sport is our<br />
Sport”.<br />
MAX partners with AAC Paging<br />
In the MAX space, we’ve partnered with AAC Paging<br />
to provide PulseLive paging for our partners, a solution<br />
for not only the gaming room but for the entirety of the<br />
venue.<br />
Easily configured to be unique for every venue,<br />
PulseLive paging works with MAX’s Live Data API<br />
to provide real time alerts for machine events and<br />
the ability to reward customers, whether carded or<br />
non-carded. There are a number of reports available<br />
through the system, meaning tracking staff response<br />
times and customer wait times has never been easier.<br />
Recently, the AAC PulseLive paging has been<br />
enhanced to include Postcode Heatmaps, AML and<br />
RSG reporting. Vouchers can also be generated by<br />
specific, configurable triggers that allow venues to<br />
reward customers at the time of the event with no<br />
need to wait until the next day. Reach out to your local<br />
MAX rep for a demonstration or quote.<br />
<strong>QHA</strong> REVIEW | 35
EMPLOYMENT RELATIONS<br />
with Jenna Penfold<br />
THE IMPORTANCE OF RECORD KEEPING<br />
<strong>QHA</strong> REVIEW | 36<br />
A key topic that was discussed during <strong>QHA</strong>’s 2023<br />
ER Conference last month was the importance of<br />
running a procedurally fair discipline and performance<br />
processes and keeping written records to document<br />
any such process being undertaken by an employer.<br />
Record keeping is an essential part of any effective<br />
discipline, performance management or grievance<br />
procedure. However, it is unfortunately a key step that<br />
is often pushed to the bottom of the to-do list among<br />
so many other competing demands. This means that<br />
many employers do not document everything in a<br />
procedurally fair process that they should.<br />
Accurate documentation at each step of an<br />
employment process is essential, not only to ensure<br />
a procedurally fair process for the employee but<br />
equally so that the employer can rely upon the records<br />
if needing to defend an employee’s claim before<br />
an external tribunal, including in an unfair dismissal<br />
process.<br />
How to document an employment process<br />
Although every matter will be assessed on a case-bycase<br />
basis, considering the specific circumstance of<br />
the employee’s conduct and/or performance concern,<br />
the following records should be kept as a guide to a<br />
procedurally fair process. These records are crucial to<br />
help you substantiate every step you take to reach an<br />
ultimate decision.<br />
1. On commencement of employment<br />
If you have policies in place which speak to discipline,<br />
performance management, grievances, complaints<br />
and/or have a code of conduct in place, these<br />
documents should be provided to all new employees<br />
on commencement of their employment. To<br />
demonstrate that you have effectively communicated<br />
your policies to employees, it is recommended that<br />
you have all employees sign or initial and date the<br />
policies, to demonstrate their acknowledgement as<br />
having read and understood the policy’s content.<br />
Should an employee later breach the code of conduct<br />
or another policy, you can rely upon their signed copy<br />
of the document to demonstrate that they were aware<br />
of the employer’s expectations.<br />
2. During employment<br />
Performance<br />
Documentation regarding an employee’s performance,<br />
including any documented warnings of performance<br />
problems, are some of the most important evidence<br />
the employer has at their disposal when trying to<br />
defend an unfair dismissal claim or other tribunal<br />
application. This is particularly important when an<br />
employee alleges that they never had notice of any<br />
performance issues prior to their dismissal.<br />
It is helpful to hold regular performance reviews to<br />
ensure that expectations are set, and that an employee<br />
is receiving consistent feedback. This is best practice<br />
and provides an opportunity for areas to concern to be<br />
raised as they occur, and such an opportunity for the<br />
employee to demonstrate improvement.<br />
Documentation about an employee’s performance,<br />
both positive and negative, should be created and<br />
stored on the employee’s record. This can be useful<br />
both for positive actions (like promotions or pay<br />
rises) and for identified areas of improvement of<br />
performance, including for later discipline processes if<br />
there is no improvement in the area of concern.<br />
If you are putting an employee on notice that they<br />
need to focus on a particular performance concern,<br />
it is important that your written record detail a plan of<br />
action, like an agreed timeframe for improvement, so<br />
that the employee is clear on what has been discussed<br />
and agreed.<br />
Documenting incidents<br />
When you become aware of any negative incident<br />
concerning an employee (i.e., conduct issue,<br />
persistent lateness or inappropriate conduct towards<br />
another employee), these must be file noted and<br />
stored on an employee file. The file note should<br />
include a brief description of what happened, when<br />
the incident occurred and who was involved. An<br />
isolated incident may not prompt formal action or the<br />
commencement of an investigation process. However,<br />
where there is a repeated pattern of behaviour that will<br />
require a more formal response, a documented history<br />
will assist you.<br />
Meetings<br />
Documenting meetings is useful to demonstrate the<br />
employer’s progressive efforts to raise concerns with<br />
an employee and to assist them to improve. This may<br />
be in the form of a file note, an email or a record of<br />
conversation.<br />
If possible, two representatives for the employer<br />
should be present in any meetings with an employee<br />
– one person to conduct the conversation and the<br />
other to take contemporaneous notes of what is
Jenna Penfold EMPLOYMENT RELATIONS<br />
discussed. Your meeting notes will serve as accurate<br />
documentation of what was discussed and how<br />
decisions have been reached. It is much easier to<br />
refer to contemporaneous notes from the time of the<br />
meeting, than to try and remember what was said<br />
when you are months down the line before an external<br />
tribunal.<br />
When inviting an employee to a formal meeting, like<br />
in the circumstances where an employee is alleged<br />
to have breached a policy and may be liable to<br />
disciplinary action, the meeting invitation must be sent<br />
to an employee in writing (i.e., email), and a record of<br />
any response received saved on file.<br />
It is important to write down the date and time of a<br />
meeting, including start and finish times, and who was<br />
present. Dated documents will make it easier to place<br />
conversations and actions into a timeline later.<br />
Where the employee is provided with an opportunity to<br />
respond to any allegations or concerns, their response<br />
should be documented in as much detail as possible<br />
in the meeting notes. This is useful evidence to say<br />
that you provided the employee with an opportunity<br />
to respond and that their response was taken into<br />
consideration before any making any decisions.<br />
Where a plan of action is agreed upon, the plan and<br />
any potential consequences for non-compliance<br />
should be noted.<br />
Warnings and written records<br />
While there is no formal requirement to provide an<br />
employee with three warnings, as is often thought, an<br />
employer should be providing the employee with an<br />
opportunity to improve or rectify any areas of concern<br />
prior to termination being considered.<br />
A key takeaway from our ER Conference in August<br />
was that the Fair Work Commission will usually take<br />
this into consideration when a terminated employee<br />
makes an application for unfair dismissal. In addition,<br />
if an employer were to have a specific performance or<br />
discipline policy or procedure in place, it is imperative<br />
to follow this as a commissioner may find a dismissal<br />
to be unfair on this basis.<br />
Should an employer decide to issue an employee<br />
with a warning about their conduct or performance,<br />
this should be done in writing and a copy provided to<br />
the employee and stored on their file. The employee<br />
should be requested to sign the copy of the written<br />
warning. This way, the employee would not be able<br />
to argue later that they never received a warning<br />
about the conduct that may have exposed them to<br />
disciplinary action.<br />
If the employee refuses to sign the document, you<br />
should make note of this refusal on the warning<br />
(i.e., employee declined to sign on and any<br />
reasoning provided).<br />
Clear expectations should be set outlining what<br />
improvements are required moving forward. The<br />
consequences of future conduct of a similar nature<br />
must be clearly explained in the written warning.<br />
Important lessons<br />
Minimal or nonexistent documentation can create<br />
a potential liability for the company, if you ever find<br />
yourself needing to respond to a discrimination claim,<br />
an unfair dismissal or even an application for workers<br />
compensation.<br />
Document in a timely manner. By creating<br />
documents as close to the meeting or conversation as<br />
possible (preferably on the same day), your record will<br />
be as accurate as possible.<br />
Be impartial. Try not to use emotive language in<br />
your records as they may one day be provided to an<br />
external tribunal, like in an unfair dismissal proceeding.<br />
Use plain language and only state the facts. For<br />
example, don’t say “Karen made her usual excuses<br />
for her lateness”. Detail the exact reasoning Karen<br />
provides her for lateness.<br />
Follow a procedurally fair process. It is inevitable<br />
that you will have to conduct discipline and/or<br />
performance improvement processes with your<br />
employees at some point in time. When doing so, it is<br />
important that a fair process is undertaken, ensuring<br />
the employee receives natural justice when responding<br />
to any allegations or concerns. The failure to do so<br />
will almost certainly lead to a tribunal finding that the<br />
ultimate decision made was unfair.<br />
Should you find yourself in a situation where you<br />
are unsure as to whether disciplinary action should<br />
be taken, you are considering implementing a<br />
performance process, or unsure whether the<br />
misconduct warrants dismissal, contact the <strong>QHA</strong>’s<br />
Employment Relations team for advice. <strong>QHA</strong>’s HR<br />
Manual provides template letters for each step of a<br />
disciplinary process which can be purchased for an<br />
annual subscription by visiting our website.<br />
<strong>QHA</strong> REVIEW | 37
<strong>QHA</strong> REVIEW | 38<br />
INSIGHTS<br />
GLOBAL LOCAL
INSIGHTS<br />
RETURNING<br />
TO THE ROOTS<br />
AUSTRALIA OWES ITS THRIVING PUB INDUSTRY TO<br />
EUROPE, SO IT’S CERTAINLY FASCINATING TO SEE HOW<br />
ONE OF THE OLDEST EUROPEAN PUBS IN THE WORLD<br />
CONTINUES TO ADAPT TO MODERN TIMES AND THRIVE.<br />
<strong>QHA</strong> REVIEW | 39
INSIGHTS<br />
GLOBAL LOCAL<br />
IN THE LATE SIXTEENTH CENTURY HOFBRÄUHAUS WAS ESTABLISHED BY DUKE<br />
WILHELM V TO SOLELY SUPPLY BEER TO THE BAVARIAN COURT.<br />
While our national pub industry has evolved to have a<br />
unique culture of its own, Aussie venues have never<br />
strayed too far from their traditional European roots –<br />
especially when it comes to great food, incredible beer<br />
and high-spirited celebrations.<br />
This is especially evident in Queensland, where<br />
Oktoberfest (Germany’s largest beer festival and<br />
a favourite event in pubs worldwide), is perhaps<br />
recognised more than any other place in the country.<br />
In fact, Queensland is said to be the very birthplace<br />
of the event in Australia after Brisbane locals and<br />
German-Australians, Kim and Boris Zoulek, wanted to<br />
introduce German festivities to the region in 2008.<br />
So, in celebration of Queensland’s Oktoberfest coming<br />
up on 14 <strong>Oct</strong>ober and the traditions that spurred on<br />
Australia’s sprawling and passionate beer culture, let’s<br />
explore one of the oldest and most famous pubs in the<br />
world – Hofbräuhaus.<br />
It goes without saying that Europe’s bustling pub<br />
scene stretches back hundreds of years, and was<br />
founded for much of the same reasons we value pubs<br />
today – a light-hearted place to eat, drink and enjoy<br />
time with mates. The Hofbräuhaus in Germany is no<br />
exception, and was actually opened to the public by<br />
the same king that is commemorated at Oktoberfest<br />
every year.<br />
In the late sixteenth century Hofbräuhaus was<br />
established by Duke Wilhelm V to solely supply beer to<br />
the Bavarian court. After this time, Munich found itself<br />
under siege by Swedish troops during the Thirty Years’<br />
War in 1632. To avert the destruction of the area, the<br />
brewery paid homage to the Swedish in the<br />
form of 23,168 litres of beer and spared<br />
the city from further harm.<br />
It was King Ludwig I’s marriage to Therese of Saxony-<br />
Hildburghausen in 1810 that gave rise to Oktoberfest<br />
– the very same beloved king that issued a decree<br />
in 1828 that granted public service of food and drink<br />
and marked the start of the Hofbräuhaus as a tavern.<br />
Following this, the great popularity of the venue caused<br />
a lack of space, which resulted in the relocation of the<br />
pub in 1988 to its current site in Munich.<br />
Today, Hofbräuhaus continues to bring people<br />
together and share it’s rich mix of tradition, culture,<br />
and comradery. The venue embodies the simple joys<br />
of Bavarian culture, with world-class beer, homemade<br />
German cuisine and authentic live tavern music.<br />
Speaking of extraordinary beer, Hofbräuhaus’ brews<br />
are iconic, and continue to be made in accordance<br />
with Reinheitsgebot (also known as the German Purity<br />
Law) which is said to be the world’s first law related to<br />
food and beverage.<br />
In April 1516, Duke Wilhelm IV issued a rule stating<br />
that only water, barley and hops are allowed to be<br />
used as the key ingredients in beer production. Not<br />
only did this ensure quality and consistency, but<br />
additionally stopped brewing experiments involving<br />
dangerous ingredients that were far from drinkable.<br />
Towards the end of the nineteenth century, the role<br />
of yeast in brewing to achieve fermentation was<br />
recognised and accepted into the Reinheitsgebot<br />
law. As such, yeast remains one of the four major<br />
ingredients used by German brewers to this day.<br />
Hofbräuhaus is known for following traditional brewing<br />
methods and having a major role in Munich’s beer<br />
culture. In fact, the beverage that made the pub<br />
famous, Hofbräu (a traditional, full-flavoured German<br />
Lager with a crisp, clean finish), is still made exactly the<br />
same way today as it was more than 400 years ago.<br />
<strong>QHA</strong> REVIEW | 40
INSIGHTS<br />
GLOBAL LOCAL<br />
<strong>QHA</strong> REVIEW | 42<br />
Despite this, the old pub is far from stale, and<br />
continues to thrive by being inclusive and following<br />
current industry trends. In addition to serving nonalcoholic<br />
wheat beer, the venue creates seasonal<br />
specialties that ooze modern brewing ingenuity such<br />
as their Hofbräu Winterzwickl (a winter release with<br />
caramel and chocolate), Hofbräu Sommerzwickl<br />
(a summer release with fruity notes) and Hofbräu<br />
Oktoberfest (a unique release for the festival that is<br />
hoppy and floral). The pub has also adapted to the<br />
industry’s growing love for lighter, more experimental<br />
and tropical brews with Radler – a popular<br />
summertime concoction that is a mixture of beer and<br />
lemonade.<br />
Hofbräuhaus’ pride in being both traditional and<br />
modern also shines through when it comes to the<br />
craftmanship, quality and sustainability of their kitchen.<br />
On the pub’s menu you will find popular German<br />
classics like suckling pig, sausages, liver dumplings,<br />
sauerkraut, pork knuckle, vegetarian cheese spaetzles,<br />
Bavarian cream, Kaiserschmarrn, and apple strudel –<br />
all prepared daily by the venue’s own butchers, pastry<br />
chefs and bakers.<br />
The pub is a big believer that short transportation<br />
distances contribute to good quality food, and place<br />
great emphasis on freshness and regional products,<br />
with their vegetables being sourced from local farmers<br />
and gardeners in Munich, their meat deriving from<br />
Bavaria and their flour purchased straight from the mill<br />
next door.<br />
While Australian venues have the luxury of space and<br />
are often presented with renovation opportunities,<br />
many European sites have the unique issue of storage<br />
limitations, especially when it comes to heritage-listed<br />
structures. Because of this, careful storage solutions<br />
are essential at Hofbräuhaus’, as they not only<br />
preserve the building but also help to conserve energy.
INSIGHTS<br />
For example, the large quantity held by the pub’s<br />
massive beer tanks enables the venue to minimise<br />
the number of trips that beer tanker trucks make,<br />
which also help to reduce delivery traffic in the limited<br />
medieval streets of Munich.<br />
Hofbräuhaus’ also uses state-of-the-art kitchen<br />
appliances chosen to specifically lower water and<br />
energy consumption. These sustainable measures,<br />
combined with the use of regional suppliers and smart<br />
storage solutions, significantly reduce the venue’s<br />
carbon footprint, and cement it as a progressively run<br />
pub 434 years in the making.<br />
Many of the employees behind these procedures<br />
have also worked with the pub for decades, with<br />
the venue’s belief in close cooperation and mutual<br />
appreciation being integral to the joyful and authentic<br />
Bavarian hospitality experience.<br />
Basically, when you picture Hofbräuhaus, picture<br />
massive halls reminiscent of German architecture<br />
hundreds of years old filled with classic drinking<br />
songs played by Oompah bands, waiters dressed in<br />
lederhosen and, of course, plenty of beer steins.<br />
So, regardless of having a history that stretches back<br />
around 218 years more than Australia’s own, and<br />
despite generally staying true to its historical traditions,<br />
Hofbräuhaus (and by extension the pub culture in<br />
Europe) manages to be adaptable, sustainable and<br />
inclusive.<br />
Embracing modern trends, providing the very best in<br />
hospitality, food and drink, consistently experimenting<br />
with innovation, throwing joyous celebrations and<br />
going above and beyond to make everyone feel<br />
catered towards and welcome – they are the roots of<br />
our thriving pub industry.<br />
As long as Queensland continues to embrace creativity<br />
and draw inspiration from not only our industry’s roots,<br />
but from venues across the world, pubs will remain an<br />
iconic, ever-evolving and important part of our culture.<br />
<strong>QHA</strong> REVIEW | 43
ACCOMMODATION with Tom Fitzgerald<br />
MAJOR EVENTS SUPPORTING<br />
ACCOMMODATION AND TOURISM<br />
<strong>QHA</strong> REVIEW | 44<br />
Queensland has hosted a variety of major events<br />
this year including the FIFA Women’s World Cup, the<br />
Pacific Airshow, Exercise Talisman Sabre, several<br />
key business events and numerous AFL and NRL<br />
matches.<br />
These events contribute to visitation, tourism spend<br />
and fuel demand for hotel accommodation. Future<br />
events scheduled include the Pink concerts, the<br />
Gold Coast 500 supercars, the Australian PGA Golf<br />
Championships, the Foo Fighters concert and the<br />
British and Irish Lions Rugby tour.<br />
While international travel is increasing as an attractive<br />
option for Australian consumers, it is our interstate<br />
and domestic travellers that provide most of our<br />
accommodation revenue. Therefore, it is critical that<br />
Queensland continues to invest in major events and<br />
promoting the destination as an attractive place to<br />
visit, helping support occupancy rates throughout high<br />
and low seasons.<br />
Leveraging events<br />
The popularity of events provides an opportunity to<br />
capitalise on increased revenues. Considerations<br />
for leveraging often include themed hotel dressing –<br />
promoting a particular event and creating memorable<br />
experiences for guests. This may include packaging<br />
offers to attract customers, incorporating eventinspired<br />
promotions, marketing to attract bookings or<br />
providing directions and transport services to events.<br />
The supply and demand nature of events provide<br />
opportunity for price increases in room rates. It is<br />
also important to get the pricing balance right in<br />
order to maximise the visitation opportunity while also<br />
encouraging positive value perception by guests.<br />
The current major events landscape has seen some<br />
results driving exciting increases in demand and in<br />
accommodation bookings. While there is plenty of<br />
time remaining in 2023, forward hotel bookings in host<br />
markets are increasing rapidly for 2024 events.<br />
FIFA Womens World Cup<br />
The four FIFA Womens World Cup matches played at<br />
Suncorp Stadium stimulated solid demand for hotel<br />
accommodation as evidenced by average daily rate<br />
(ADR) and room occupancy results.<br />
In July, on the night of the Australia v Nigeria game,<br />
Brisbane posted an average room occupancy of<br />
91.3% –the highest recorded by the city to date. This<br />
assisted boosting occupancy in a typical low season.<br />
PINK concert in Townsville<br />
The international pop star’s March 2024 show at<br />
the Townsville Stadium sold out within 16 minutes<br />
of going on sale. This is the only regional leg on the<br />
tour, so forward accommodation bookings have seen<br />
significant spikes.<br />
Taylor Swift going to Sydney and Melbourne<br />
Taylor Swift is due to perform her Eras Tour in<br />
February. In Sydney and Melbourne, 60% of rooms<br />
are already booked out. Airlines and hotels reported a<br />
huge spike in bookings for flights and accommodation<br />
even before the tickets went on sale. Melbourne hotels<br />
are holding almost tenfold more bookings over Swift’s<br />
concert dates compared to the year prior. Swift’s<br />
concerts could also break Melbourne’s record for most<br />
hotel rooms ever booked for an event. The Victorian<br />
capital has approximately 35,000 hotel rooms, with<br />
the occupancy rates are expecting to exceed 90<br />
percent when Swift performs. The tour dates have<br />
also seen spikes for New Zealand and South Korean<br />
fans booking travel to Australia for next year. Hopefully<br />
Queensland will enjoy some related positive spin-offs.<br />
These results highlight the economic benefits, so the<br />
<strong>QHA</strong> will continue to advocate for the Queensland<br />
government to bid for these major events which have<br />
high returns on investment.<br />
Honourable mentions<br />
High tendance for the NRL Magic Round in Brisbane<br />
and Pacific Airshow on the Gold Coast also enhanced<br />
hotel activity. Magic Round in 2023 delivered the<br />
highest RevPAR for Brisbane since the 2014 G20<br />
Brisbane Summit, with $328.59 on Saturday 6 May.<br />
Gold Coast saw occupancy levels above 80% and<br />
ADR at almost $370. Continued investment in major<br />
events is critical and being seen by the state and local<br />
governments. In the 2023-24 Queensland Budget, the<br />
government is providing $271.9 million over four years<br />
for Tourism and Events Queensland to deliver goals<br />
towards the Towards Tourism 2023 strategy. $176<br />
million was spent on the Cairns Convention Centre<br />
refurbishment, set to stimulate increased demand<br />
in the business events space in North Queensland<br />
regions. With the variety of events on the calendar, it<br />
is vital for accommodation providers to leverage these<br />
opportunities. Tailoring marketing campaigns, creating<br />
memorable guest experiences and being up to date<br />
with events are all key considerations to capitalise on<br />
forward booking prospects.
Damian Steele<br />
INDUSTRY ENGAGEMENT<br />
ON-PREMISE RESILIENCY<br />
Looking at the state of the economy, we know that<br />
inflation and interest rates have been impacting<br />
households and consumer spending choices. The<br />
main drags have been the surging cost of living and<br />
sharply higher interest rates. While inflation has been<br />
the more dominant factor, consumers are still clearly<br />
very nervous about the outlook for interest rates<br />
with many expecting this present pause to be just<br />
temporary.<br />
Current inflation was 6% at the end of the June quarter<br />
and reached a 7.8% high in December 2022. The<br />
current Reserve Bank of Australia (RBA) cash rate<br />
target is 4.1% and there have been 12 interest rate<br />
rises over the last 15 RBA meetings, combine this with<br />
the current average existing home loan variable rate<br />
being 6.24% (this was just 2.86% a year ago), and<br />
stress is showing and resulting in customer sentiment<br />
being stuck at recessionary low levels for the past year.<br />
Risk aversion continues to surge with consumers<br />
more inclined to save or pay down debt. In saying<br />
that, we also know there is approximately a third of<br />
the population who are not suffering financial stress or<br />
lacking in consumer spending confidence.<br />
Like household budgets, businesses are also being<br />
impacted by rising costs which affects business<br />
confidence. In trend terms, business confidence<br />
remains at below-average levels, with retail one of the<br />
weakest sectors. However, for the most part business<br />
conditions have stayed resilient albeit with challenging<br />
expectations that the economy will continue to cool,<br />
and in trend terms, conditions have continued to ease<br />
since January but still remain at above-average levels.<br />
For our consumers’ actual spending behaviour, we are<br />
now starting to see a shift and realignment of priorities<br />
though not strictly along expected lines.<br />
Reductions in retail spending intentions<br />
Weakness continues to be seen in some discretionary<br />
spending including department stores, clothing,<br />
appliances, hardware, florists and confectionary.<br />
Further, there has been reduction in spending<br />
intentions on certain types of entertainment (recreation<br />
and culture) resulting in declines in spending on things<br />
like music stores, book stores, art galleries, boat<br />
dealers, motor home dealers and camping equipment.<br />
On-premise resilience is bucking the trend<br />
Pleasingly for our sector, these reductions in<br />
entertainment spending intentions are partially offset by<br />
higher spending on things like eating out at restaurants<br />
and visiting your local hotel, and future spending<br />
intentions are carving a similar path forward. Postpandemic<br />
it may be fair to ask the question whether<br />
going out to a venue (on-premise) is now an essential<br />
item for Australians. Despite the financial pressures,<br />
most consumers (70%) are currently going out either<br />
the same or more often. For those going out more, we<br />
see a broad base of reasons highlighting why the onpremise<br />
is currently still so resilient:<br />
• I’ve been treating myself 42%<br />
• There are new places that i have wanted to try 33%<br />
• There have been more events than usual 32%<br />
• I want to support local businesses 26%<br />
• I feel safe in hospitality venues now 23%<br />
Food continues to be a central driver for onpremise<br />
visitation, but the drinks occasion can’t be<br />
ignored either. At the core of on-premise resiliency<br />
is the fact that it appears clear Australians love<br />
treating themselves out for a meal and a drink,<br />
trying new places, supporting local businesses and<br />
experiencing events and occasions. The on-premise<br />
offering connects people in person and gives them<br />
memorable, shared experiences. This is particularly<br />
important seeing as one in four Australians live alone<br />
and so many now work from home. Plus, research<br />
indicates that young adults are feeling lonelier than<br />
ever. Consider these factors resulting in a ‘social<br />
deficit’ and you start to understand that going out<br />
helps to address this and how on-premise experience<br />
represents the ‘cure’.<br />
Source acknowledgments:<br />
Carlton & United Breweries State of the Economy Report.<br />
ABS Consumer Price Index and Monthly Household Spending (2023).<br />
RBA Cash Target Rates (Aug 2023).<br />
CommBank Household Spending Intentions 2023 report.<br />
<strong>QHA</strong> REVIEW | 45
TRAINING AND SAFETY RTO 30826<br />
with Therese Kelly<br />
LAWS HAVE CHANGED FOR<br />
AUSTRALIAN FOOD BUSINESSES<br />
New changes to the Australia New Zealand Food<br />
Standards Code mean that from 8 December 2022<br />
new requirements exist for food service businesses<br />
across all Australian states and territories.<br />
The changes to the Standard 3.2.2A becomes<br />
enforceable from December 2023. If your business<br />
prepares and serves food then this change affects you.<br />
Are you a food handler?<br />
A food handler is anyone who works in a food<br />
business and who either handles food or is in contact<br />
with food surfaces such as cutlery, plates and bowls.<br />
A food handler may do many different things for a<br />
food business. Examples include making, cooking,<br />
preparing, serving, packing, displaying and storing<br />
food.<br />
Why are food hygiene procedures necessary?<br />
To make food safer for everyone, federal, state and<br />
territory governments developed strict food safety<br />
laws. These set minimum standards for any business<br />
involved in the delivery, processing, preparation,<br />
storage, transportation or service of food. Did you<br />
know, even with food safety standards in place, it is<br />
estimated there are over 4.1 million cases of food<br />
poisoning in Australia each year. That is just over<br />
11,000 people a day, every day of the year.<br />
Some of the consequences of food poisoning every<br />
year are:<br />
• 86 deaths<br />
• one million visits to doctors<br />
• 31,920 hospitalisations<br />
What is Standard 3.2.2A?<br />
Standard 3.2.2A is a recent addition to the Australia<br />
New Zealand Food Standards Code. This change<br />
means that from 8 December 2022, new requirements<br />
exist for food businesses across all Australian states<br />
and territories.<br />
The new requirements need to be met by any business<br />
that prepares or serves food in any Australian state<br />
and territory. Standard 3.2.2A outlines the need for a<br />
food safety management system within a business by<br />
introducing the following three tools:<br />
• food handler training<br />
• food safety supervision<br />
• record management<br />
The specific tools that a business needs to implement<br />
is determined by the category of business. Category<br />
one and category two food businesses must ensure all<br />
food handlers have completed a food safety training<br />
course or have appropriate skills and knowledge<br />
before they start handling high-risk foods.<br />
What are category one and category two<br />
businesses?<br />
Category one<br />
Examples of category one businesses include:<br />
• restaurants<br />
• takeaway outlets<br />
• caterers<br />
• bakeries<br />
<strong>QHA</strong> REVIEW | 46
Therese Kelly<br />
TRAINING AND SAFETY RTO 30826<br />
Category two<br />
Examples of category two businesses may include<br />
retail such as:<br />
• delicatessens<br />
• market stalls<br />
• service stations<br />
• convenience stores<br />
Training requirements for hospitality businesses<br />
Food safety supervisor requirements:<br />
As per Food Standards Australia New Zealand<br />
Standard 3.2.2A, it is a mandatory requirement<br />
that hospitality businesses have at least one food<br />
safety supervisor on their staff at all times. The aim<br />
of a food safety supervisor is to prevent individuals<br />
from becoming ill from food poisoning as a result of<br />
incorrect handling and preparation of food.<br />
This means at least one person must have:<br />
• undergone nationally recognised training<br />
• obtained the required units of competency to be<br />
recognised as a food safety supervisor, these units<br />
are:<br />
SITXFSA005 Use hygienic practices for food safety<br />
SITXFSA006 Participate in safe food handling<br />
practices<br />
• obtained their certificate within the last five years<br />
The food safety supervisor is nominated by the owner<br />
of a food business and may be the business owner,<br />
manager, employee (for example, a chef) or an external<br />
contractor. For a small business, it may be most<br />
appropriate for the business owner to be the food<br />
safety supervisor.<br />
Food Handler Requirements:<br />
All Food Handlers must be trained in food safety. Food<br />
handlers are not just those employees who work in the<br />
kitchen. A food handler can also be someone who:<br />
• serves food to customers<br />
• moves food into storage<br />
• delivers food<br />
• cleans equipment and utensils<br />
Food handlers are required to:<br />
• have food safety skills and knowledge as per Food<br />
Standards Australia New Zealand Standard 3.2.2A<br />
• be able to demonstrate this to a health inspector<br />
• handle food in a safe manner that will not cause<br />
food-borne illness<br />
The Basic Food Safety unit SITXFSA005 - Use<br />
hygienic practices for food safety is the entry level<br />
unit of competency for food safety training within<br />
the hospitality sector. It Includes basic food safety<br />
practices such as personal hygiene and conduct,<br />
food handling, housekeeping, waste disposal and<br />
responsibilities where work involves preparation or<br />
serving of food in establishments such as cafes, clubs,<br />
hotels or bars.<br />
For further information on non-accredited and<br />
accredited training for the hospitality sector in<br />
Queensland, please contact <strong>QHA</strong> on 07 3221 6999.<br />
<strong>QHA</strong> REVIEW | 47
TOP DROP<br />
VINTAGE ALE 2023<br />
Coopers Brewery<br />
LIQUID REFRESHMENT<br />
NZ IPA<br />
Garage Project<br />
HOPPY BALBOA<br />
Behemoth Brewing<br />
Company<br />
PEANUT BUTTER<br />
WHISKEY<br />
Sheep Dog<br />
<strong>QHA</strong> REVIEW | 48<br />
Yes, it has that distinct<br />
Coopers taste thanks to<br />
its hallmark fruity esters<br />
produced by Coopers’<br />
cherished ale yeast and<br />
yes, it is sensational. But<br />
are you really surprised?<br />
Let’s face it, Coopers<br />
are the original craft<br />
brewery, and on scale,<br />
are still the best by far.<br />
This vintage ale is nothing<br />
short of absolutely, mindblowingly<br />
sensational with<br />
a firm bitterness and malt<br />
structure and delectable<br />
stonefruit notes, namely<br />
peach, grapefruit and<br />
pine. Again, it is incredible<br />
and I will most certainly be<br />
cellaring a few.<br />
This Wellington outfit<br />
could very well have been<br />
based in Australia if not<br />
for the bureaucracy we<br />
have become known<br />
for. It’s a shame, but<br />
thankfully we still get a<br />
chance to sample their<br />
magic beers. This one is<br />
what I would describe as<br />
a refreshing IPA, which<br />
is not a usual descriptor<br />
of IPAs. It has a clean,<br />
crisp and even bitter taste<br />
throughout with notes of<br />
citrus and stonefruit.<br />
What I have come to<br />
expect from Behemoth.<br />
Great name, great<br />
artwork and great beer.<br />
Correction, make that<br />
‘exceptional’ on all<br />
counts. This rendition will<br />
punch you in the face with<br />
its tropical fruit flavours<br />
followed by a couple of<br />
jabs of apricot, peach and<br />
pine. Smooth caramel<br />
malt footwork will then set<br />
up the final pithy grapefruit<br />
right hook. Lights out,<br />
you’re done, knocked out<br />
with a smile on your dial.<br />
There’s no denying its<br />
rich peanut butter flavour<br />
with hints of butterscotch<br />
and hazelnut. It is<br />
moreish and thankfully<br />
not too sweet. Perfect<br />
straight with ice, it is<br />
surprisingly thick and<br />
quite syrupy, more akin to<br />
a liqueur than a whiskey.<br />
Anyhow, the Sheep Dog<br />
was a hit and the bottle is<br />
sure to be finished soon.
TOP DROP<br />
INDIAN SUMMER ALE<br />
4 Pines Brewing Company<br />
AUSTRALIAN LAGER<br />
Coopers Brewery<br />
LEMONADE<br />
POPSICLE VODKA<br />
Billson’s<br />
FIRST AVENUE PALE ALE<br />
Scarborough Harbour<br />
Brewing Co<br />
Sweet citrus flavours to<br />
the fore, predominantly<br />
mandarin with a hint of<br />
honeydew melon, it’s<br />
light and a guaranteed<br />
thirst quencher for those<br />
upcoming hot summer<br />
afternoons. A few of<br />
these followed by a 20<br />
minute power kip while<br />
watching the cricket is<br />
recommended.<br />
Simply put, this is a lager<br />
that is far from bland.<br />
Delicate tropical notes<br />
have been blended with<br />
a subtle malt backbone<br />
which make for a<br />
refreshing, flavoursome<br />
lager.<br />
My goodness it tastes<br />
exactly like a lemonade<br />
popsicle. Crafted using<br />
pure alpine spring water<br />
sourced from Billson’s<br />
well in Beechworth and<br />
then triple distilled, they<br />
are a flavour sensation<br />
that is sure to be a hit this<br />
summer.<br />
Another class act from<br />
Scarborough Harbour<br />
Brewing. A sweet tropical<br />
fruit aroma makes way<br />
for a very easy drinking,<br />
very light, refreshing and<br />
fruity pale. It is sure to be<br />
popular with the majority<br />
of beer drinkers.<br />
<strong>QHA</strong> REVIEW | 49
A CRAFTY BUNCH<br />
STARBOARD SUNSETS<br />
PERFECTLY POSITIONED ON THE REDCLIFFE PENINSULA WITH VIEWS STRETCHING OVER<br />
THE MARINA AND SILHOUETTED BY THE GLASS HOUSE MOUNTAINS, YOU COULD SAY<br />
SCARBOROUGH HARBOUR BREWING CO HAS IT’S ATMOSPHERE COVERED.<br />
<strong>QHA</strong> REVIEW | 50<br />
If there was an algorithm to calculate the<br />
perfect place to sip a craft beer with some<br />
mates, it would come pretty close to<br />
Scarborough Harbour. Just far enough away<br />
from the city to avoid the hustle and bustle,<br />
but close enough to nature to enjoy the great<br />
outdoors, the brewery is new, but has already<br />
become a hidden gem in Moreton Bay.<br />
Director of Scarborough Harbour Brewing,<br />
Sonia Schweitzer, agrees that their brewery’s<br />
location is extremely unique.<br />
“While you will find a lot of breweries in urban<br />
areas, ours is a little different, as it is situated<br />
right on the water with amazing views. We love<br />
hosting visitors from far and wide, but we also<br />
love seeing our regulars.<br />
“Here at the brewery, we want the locals of<br />
our area to have a new ‘local’ – somewhere<br />
to come often to enjoy a great beer and<br />
food while bringing their family and friends to<br />
experience our amazing location. We have a<br />
strong focus on customer service, and our<br />
keyword has always been ‘belong’.<br />
“We love promoting our local area, and<br />
have incorporated this into our beer names.<br />
Our ‘Cliffe Red IPA is ode to Redcliffe and<br />
our Thirteen Hills XPA is in reference to the<br />
Glasshouse Mountains, which can be seen<br />
in the distance from our harbour. Our other<br />
beers refer to our nautical links such as Sailors<br />
Strawberry Sour and Dark Sea Nitro Choc<br />
Stout,” she said.<br />
Solely funded and owned by local husband and<br />
wife, Guy and Sonia Schweitzer, Scarborough<br />
Harbour first opened its doors to the public in<br />
April 2022. Inspired by the rustic, underground<br />
feel of Canadian brewpubs, the venue certainly<br />
stands out with its striking industrial and<br />
nautical décor, complete with dark timber,<br />
exposed brick and industrial lighting.<br />
Sonia said their beers have been brewed onsite<br />
since major renovations were made to the<br />
ground floor in September 2022, where their<br />
‘Engine Room’ is now situated.<br />
“Our inspiration for the brewery came from a<br />
family holiday in Canada in 2018. Previously<br />
we had visited many breweries in Australia as<br />
Guy loves craft beer, but we loved the moody,<br />
intimate and rustic feel of the breweries in<br />
Canada.<br />
“We have an industrial-themed bar located<br />
both upstairs and downstairs, with our core<br />
beers being served on both levels. These are<br />
our Reef Point Lager, The Bay West Coast<br />
IPA, Hercules Hazy IPA, First Ave Pale Ale,<br />
Mariner Mid Strength and Thirteen Hill XPA. We<br />
complement these by brewing limited edition<br />
beers regularly.
A CRAFTY BUNCH<br />
<strong>QHA</strong> REVIEW | 51
A CRAFTY BUNCH<br />
“We host live music three days a week, as it<br />
provides great vibes for our venue and supports lots<br />
of local musicians,” she said.<br />
Despite celebrating its first birthday earlier this<br />
year, the waterfront brewery has already been<br />
busy applying for many of Queensland’s renowned<br />
beer competitions, and found great success<br />
when it came to the Royal Queensland Beer<br />
Awards, Australian International Beer Awards and<br />
Independent Beer Awards held earlier this year.<br />
Not only did these events see Scarborough Harbour<br />
take home Best New Brewery 2023 and Champion<br />
Brewpub 2023, but also score eight gold awards<br />
for their Reef Point Lager, Brutal Brut IPA, Sailors<br />
Strawberry Sour, First Ave Pale Ale and The Bay<br />
West Coast IPA – and that’s not even mentioning<br />
their seven silver and 16 bronze achievements.<br />
Sonia said when it comes to their brewing process,<br />
they love to experiment with all kinds of techniques<br />
and flavours.<br />
<strong>QHA</strong> REVIEW | 52
A CRAFTY BUNCH<br />
A CRAFTY BUNCH<br />
“We like to cater for lots of different tastes, and we<br />
also listen to what the customers are asking for.<br />
If there is a new style we haven’t tried before, our<br />
brewers are usually keen to give it a go.<br />
“Our most popular beer is by far our Reef Point Lager,<br />
which was our very first beer brewed. Then there is<br />
the Sailors Strawberry Sour, which is a beer that was<br />
only meant to be a limited release but has become a<br />
regular feature due to its popularity,” she said.<br />
After only 17 months, Scarborough Harbour has<br />
managed to gain quite a loyal following. Not just in<br />
relation to their beers, but also in relation to their<br />
venue and its role as an important meeting place for<br />
the Moreton Bay community.<br />
Sonia said they are big fans of getting behind the<br />
locals and supporting what they are passionate<br />
about, especially the Redcliffe Dolphins, which comes<br />
as no surprise, as the teams home field is positioned<br />
only three kilometres away from the brewery.<br />
“We proudly support the new NRL team by playing<br />
their games in our venue, wearing our supporters<br />
shirts and putting on food specials for the supporters<br />
who come and view the game.<br />
“We additionally sponsor the local soccer team, also<br />
called the Redcliffe Dolphins, and we have recently<br />
joined in the sponsorship of a race car that is driven<br />
by a Scarborough local who also owns a local<br />
Redcliffe business.<br />
“In <strong>Oct</strong>ober last year we held the first Auction Night<br />
for Love Your Ovaries – an organisation run by a local<br />
resident who raises funds and awareness for Ovarian<br />
Cancer Research in honour of his late wife.<br />
“We raised over $27,000 in one night and are<br />
incredibly proud to host the event again this year. It is<br />
such a fun night with great auction items. An amazing<br />
live local band called Vixens of Fall are providing the<br />
entertainment,” she said.<br />
The future is certainly looking bright for the newly<br />
opened Scarborough Harbour Brewing Co. The<br />
brewery continues to draw in people from all<br />
over with their venue’s unique atmosphere and<br />
picturesque location, which is best enjoyed with a<br />
lager in hand on the Upper Deck at sunset.<br />
Sonia said they always have events planned, big or<br />
small, to keep their customers engaged and coming<br />
back for more.<br />
“For the near future we are focusing on getting our<br />
brand out there, we are still very new and there are<br />
still a lot of people only just discovering us and our<br />
beers. We are also getting more into wholesale too,<br />
so you will see us at some offsite events sharing our<br />
beers at tastings,” she said.<br />
<strong>QHA</strong> REVIEW | 53
A CRAFTY<br />
BUNCH<br />
W H Y N O T S T O C K & S U P P O R T<br />
Aether Brewing<br />
Aether is more than just a<br />
brewery or just some beer. It is an<br />
expression of creativity, innovation<br />
and quality which is hand crafted<br />
by a team who treat each other as<br />
family. We are driven by our shared<br />
unrelenting passion for what we<br />
do and the dedication we have for<br />
great beer shows in each and every<br />
beer that leaves our home in the<br />
North of Brisbane. From our multiple<br />
award winning core range to our<br />
highly anticipated seasonal releases,<br />
we create a beer for every taste.<br />
1800 325 013<br />
aetherbrewing.com.au<br />
Ballistic Beer Co.<br />
At Ballistic we have a simple theory.<br />
Fresh beer is the best beer. That’s<br />
why we brew in small batches, more<br />
frequently, and store it cold so you get<br />
the same blast of flavour our brewers<br />
do. Our pale ales, lagers, IPAs, sours<br />
and special releases will blow away<br />
the traditional ideas and expectations<br />
of what beer should be.<br />
Set in an old World War II<br />
ammunitions factory in the historic,<br />
industrial suburb of Salisbury, Ballistic<br />
HQ is home to a team of innovative<br />
brewers who believe everyone should<br />
have the chance to enjoy a well<br />
crafted, quality beer.<br />
(07) 3277 6656<br />
ballisticbeer.com<br />
Brisbane Brewing Co.<br />
Brisbane’s longest-running<br />
independent brewery, familyowned<br />
and serving award-winning<br />
beer since 2005. Our beers are<br />
brewed to suit the climate, bringing<br />
people who love to explore the<br />
world and locally made craft beer<br />
together. Welcoming and friendly,<br />
unpretentious, and easy going,<br />
enjoy on hot summer or cool sunny<br />
winter day, “The Brisbanest Beer”.<br />
(07) 3891 1011<br />
brisbanebrewing.com.au/wholesale<br />
<strong>QHA</strong> REVIEW | 54<br />
Burleigh Brewing Co<br />
Founded in 2006 by Peta and<br />
Brennan Fielding, Burleigh Brewing<br />
was one of the first independent<br />
craft breweries in QLD. Now<br />
celebrating 15 years of the brand,<br />
Burleigh Brewing has upgraded<br />
their Taphouse in Burleigh Heads,<br />
won countless awards for both<br />
business and beer (a testament<br />
to their shared and individual<br />
strengths), grown to a team of 70,<br />
and in their own humble, hardworking<br />
way, helped transform the<br />
Gold Coast’s craft brewing scene<br />
into one of the most vibrant and<br />
thriving in the country.<br />
(07) 5593 6000<br />
burleighbrewing.com.au<br />
The Catchment Brewing Co<br />
Catchment Brewing Co, located in<br />
a beautiful art deco building in West<br />
End, is a fully functioning brewery,<br />
bar and restaurant and your one stop<br />
shop for all things craft beer, awesome<br />
food and functions.<br />
Whether sampling the medal winning<br />
core range beers named after iconic<br />
streets in the local catchment or the<br />
seasonal smash hits that will amaze<br />
you, it’s well worth a visit for a taste of<br />
West End.<br />
Catchment Brewing Co - For locals,<br />
by locals, everywhere.<br />
(07) 3846 1701<br />
bookings@catchmentbrewingco.com.au<br />
catchmentbrewingco.com.au<br />
Felons Brewing Co<br />
Founded by Brisbane locals, Felons<br />
Brewing Co. is a modern-day brewery<br />
proudly positioned on the banks of the<br />
Brisbane River. Our brewery is nestled<br />
down under the Story Bridge, within<br />
Howard Smith Wharves. We truly<br />
believe that beer is what binds us all<br />
to this great part of the world and as<br />
proud brewers, we believe in brewing<br />
with passion and freedom.<br />
07 3188 9090<br />
felonsbrewingco.com.au
Q U E E N S L A N D L O C A L S<br />
A CRAFTY<br />
BUNCH<br />
Fortitude Brewing Co<br />
Fortitude Brewing Co delivers<br />
you 15 taps of fresh beer locally<br />
produced in our Tamborine<br />
Mountain Brewery. Enjoy a day<br />
trip up the mountain and visit our<br />
team for the best fresh pizza and<br />
tasting paddles.<br />
07 5545 4273<br />
fortitudebrewing.com.au<br />
Scarborough Harbour Brewing Co<br />
Nestled in the Scarborough Marina<br />
on the Redcliffe Peninsula, our<br />
brewery is home to award-winning<br />
craft beers and delicious meals, that<br />
can be enjoyed in our double story<br />
venue, that boasts views across the<br />
bay to the beautiful Glass House<br />
Mountains; a view best enjoyed with<br />
a beer in hand.<br />
1800 727 104<br />
scarboroughharbourbc.com.au<br />
Slipstream Brewing<br />
Slipstream Brewing is an<br />
independently owned brewery based<br />
in Brisbane. We are a small but<br />
passionate team producing some of<br />
the most accessible and sessionable<br />
craft beers in Australia. We’re the<br />
missing gap between bland beer and<br />
wanky beer, our beers hit the bullseye,<br />
brewed with nothing but pure flavour<br />
in mind. Hops are the heroes and<br />
we milk them for all their worth. We<br />
love the freshness, juiciness, the zing<br />
and the zest. One sip, it tastes so<br />
good – capture that feeling and fill the<br />
fridge with it. Beer is the last thing you<br />
should settle on, so come and get<br />
caught in Slipstream.<br />
(07) 3892 4582<br />
slipstreambrewing.com.au<br />
4 Hearts Brewing<br />
The first brewery to open its doors in<br />
Ipswich in over 100 years, 4 Hearts’<br />
brew masters are committed to<br />
premium local ingredients and<br />
profound taste. Preservative free and<br />
all natural they use the highest quality<br />
ingredients to consistently deliver a<br />
tasty beer every brew. Our core range<br />
features modern spins on traditional<br />
brews while our ever growing range<br />
of seasonal beers takes things to<br />
more adventurous levels, utilising<br />
local seasonal produce as inspiration<br />
(honey, rosella or carrots anyone…?).<br />
0439 439 710<br />
4heartsbrewing.com
PUB TALK with Paul St John-Wood<br />
MINDFULNESS<br />
<strong>QHA</strong> REVIEW | 56<br />
Take care<br />
From 7 <strong>Oct</strong>ober to 15 <strong>Oct</strong>ober marks the annual<br />
mental health awareness week in Queensland. This is<br />
a timely reminder to check the wellbeing of your family,<br />
friends and importantly yourself. In my most recent<br />
trips around the state doing hotel visits, it is evidently<br />
clear that hotel owner/operators are extending<br />
themselves due to continued staff shortages. As<br />
business operators, this workload is expected from<br />
time to time, however it does pose significant risk to<br />
your mental health and wellbeing. As an industry we<br />
will support each other through this wherever possible<br />
and mental health awareness week is a great reminder<br />
for us all to ask, ‘Are U OK’? Reach out to the <strong>QHA</strong><br />
whenever you need.<br />
Pubs, Pots & Profits – Plainland<br />
CUB together with the <strong>QHA</strong> will again be hosting the<br />
Pubs, Pots & Profits forum for hoteliers and key staff<br />
from around the Ipswich and Toowoomba region. The<br />
forum will feature presentations from leading experts<br />
in the industry, focusing on business development<br />
initiatives for your hotel. The event will be held at<br />
Porter’s Plainland Hotel on Tuesday 17 <strong>Oct</strong>ober from<br />
11am to 5pm. Canapes and networking drinks will<br />
follow, thanks to CUB. To register attendance for this<br />
free event simply contact the <strong>QHA</strong>.<br />
Apply to remove a licence condition<br />
Hoteliers are reminded that they have the ability to<br />
apply to OLGR to remove a current licence condition<br />
which may be outdated and disproportionately<br />
unfavourable to your venue compared to similar<br />
venues in your region. The application is Form 19 and<br />
does attract an application fee, however the benefits<br />
of removing restrictive conditions that may be inhibiting<br />
trade or incurring unnecessary expenses would likely<br />
outweigh the application fee. If you would like to<br />
review your conditions and need assistance with the<br />
application process please contact the <strong>QHA</strong>.<br />
Liquor supply and consumption in hotels outside<br />
of licenced trading hours<br />
It is timely to remind hoteliers, particularly those which<br />
reside at their licenced premises, that supply (including<br />
gratuitous supply) and consumption cannot take place<br />
on the licenced premises outside of your standard<br />
trading hours without the prior approval of OLGR. The<br />
fines for unauthorised supply after hours are in excess<br />
of $7,000 which includes a risk criterion fee which is<br />
added to your next annual liquor licence renewal fee.<br />
It is a common misconception that publicans which<br />
reside at the premises can supply and consume liquor<br />
with family or friends in the hotel when the hotel is<br />
closed. This can only take place in an area which is<br />
considered the residence (not the public bar), or again<br />
can happen in the licenced area but only with the prior<br />
approval from the regulator.<br />
Live Music Australia Grants Program<br />
The Live Music Australia Program has been developed<br />
to bring more live music to Australian communities<br />
and will fund applications that support quality original<br />
Australian live music that is professionally staged, with<br />
a focus on small to medium venues. The Australian<br />
Government will provide a total of $20 million over four<br />
years for the Live Music Australia program. There will<br />
be $2.5 million funding available in each round. Your<br />
venue could be eligible to access these grants ranging<br />
from $5,000 to $100,000. To check your eligibility<br />
and to apply for funding visit arts.gov.au/funding-andsupport/live-music-australia.
South Africa<br />
Study Tour June 2024<br />
Including Capetown, Sun City, Kruger National Park.<br />
Experience first hand the wonder of South Africa, how they amaze<br />
tourists worldwide with the national parks, resorts and first-class dining.<br />
Including in-depth discussion and back of house tours of food and<br />
gaming operations throughout the tour.<br />
To express interest please contact Bernie Hogan on bhogan@qha.org.au
A SPIRITED BUNCH<br />
<strong>QHA</strong> REVIEW | 58
A SPIRITED BUNCH<br />
NINER NINER<br />
THE WHIPPER SNAPPER DISTILLERY IN WESTERN<br />
AUSTRALIA STARTED HOW MOST GREAT<br />
AUSTRALIAN STORIES DO – WITH CAMARADERIE.<br />
Established in 2014 by two passionate whiskey<br />
drinkers and brothers-in-law, Alasdair Malloch and<br />
Jimmy McKeown, Whipper Snapper was born from<br />
the idea that a new era of Australian whiskey could<br />
be crafted with its own identity – redefined, yet<br />
authentic.<br />
Since the very start of its journey some nine years<br />
ago, the distillery has been planning the creation of<br />
a single malt whiskey. Now, the wait is over.<br />
Co-Founder, master distiller and director of the<br />
distillery, Jimmy, said after many years of planning,<br />
trials and tribulations, they have created a recipe<br />
that will stand the test of time and uphold the true<br />
Whipper Snapper standards.<br />
“Our trademark DNA is carried through from our<br />
award-winning Ex-Upshot whiskey barrels, bringing<br />
you our first signature Whipper Snapper – Single<br />
Malt Whiskey.<br />
“Born from our connection to the Western<br />
Australian Wheatbelt and the good mates who farm<br />
there, our Wheatbelt Series showcases the heritage<br />
of our humble local farmers and the provenance of<br />
their premium grain.<br />
“We are proud to produce local, quality products<br />
with exceptional grains farmed across the<br />
Nyoongar boodja (Wheatbelt) region. It was an easy<br />
decision for us to continually support the farming<br />
families in our own backyard,” he said.<br />
<strong>QHA</strong> REVIEW | 59
A SPIRITED BUNCH<br />
WHIPPER SNAPPER UNIQUELY BRINGS TOGETHER HUNDREDS OF YEARS OF<br />
DISTILLING EXPERIENCE, WITH EVERY BOTTLE BEING A TRIBUTE TO VIC, HIS BOMBER<br />
AND ALL OF THOSE WHO HAVE ENJOYED THE BRAND’S WHISKEY OVER THE YEARS.<br />
Preceding their newest, highly anticipated release, the<br />
company’s reputation for having some of the world’s<br />
best corn whiskey started all the way back after World<br />
War II ended, when an Australian and US pilot shared<br />
two great passions – bombers and whiskey.<br />
Despite being separated by oceans and time, the<br />
pair’s whiskey lived on through Australian veteran Vic,<br />
who continued to distil the recipe in his back shed in<br />
Scarborough before passing it on to his neighbour and<br />
new comrade – a young man named Al.<br />
Al and his mate Jimmy then made their way to<br />
Colorado in order to track down a relative of Vic’s<br />
fellow pilot in World War II. This led them to Coop, who<br />
had been refining the exact same recipe for years.<br />
The pair then took their love of whiskey across the<br />
world to Scotland, where Frank, a man with legendary<br />
status in the industry, who had been distilling for more<br />
than 50 years, helped them to further refine their<br />
whiskey.<br />
To that end, Whipper Snapper uniquely brings together<br />
hundreds of years of distilling experience, with every<br />
bottle being a tribute to Vic, his bomber and all of<br />
those who have enjoyed the brand’s whiskey over the<br />
years.<br />
Jimmy said they continue to use a unique distilling<br />
style that works in line with their recipe, building<br />
trademark quality and flavour.<br />
<strong>QHA</strong> REVIEW | 60
A SPIRITED BUNCH<br />
“As a uniquely audacious approach to an Australian<br />
single malt, we have used a premium barley variety,<br />
known as Spartacus. Grown within this region, and<br />
malted locally here in Perth, this variety of grain is a<br />
proven gladiator within the agricultural community.<br />
“From farm to ferment, we use open-top fermentation<br />
that allows for a warmer fermentation, meaning more<br />
fruit-forward characters and depth in esters are<br />
derived from the grain.<br />
“Our hybrid column still is configured to run four<br />
plates, cutting hearts at 30% ABV. This gives us only<br />
the best hearts spirit, bringing out a savoury, fruity,<br />
oily single malt distillate at an overall average ABV of<br />
63%,” he said.<br />
With all of the innovations in the distillery industry lately,<br />
the future of Australian whiskey is certainly here, and<br />
Whipper Snapper are determined to be at the forefront<br />
of it by embracing modernisation while respecting<br />
tradition.<br />
Jimmy said, along with the release of their newest<br />
single malt variety, the company will relentlessly<br />
pursue the craft of perfectly sustainable and authentic<br />
Australian whiskey.<br />
“Patiently aged for four years in our Perth<br />
Mediterranean climate, this is a new era of single malt<br />
that captures the essence of Western Australia.<br />
“As with all our products, it is perfect for enjoying<br />
across all seasons and in good company,” he said.<br />
<strong>QHA</strong> REVIEW | 61
TRADE DIRECTORY<br />
INSURANCE | RISK MANAGEMENT | CONSULTING<br />
Your trusted advisor, helping you identify your business risks<br />
and find the right insurance solutions so you can face your<br />
future with confidence.<br />
Call: 1800 240 432<br />
AJG.com/au/qha<br />
LIVE SPORT IN VENUES<br />
Foxtel Business delivers the magic of sport to venues –<br />
bringing people together, entertaining them and contributing<br />
to a boost in trade. And with over 50 live sports, there’s<br />
something for everyone. Serve your customers the best<br />
sporting action with Foxtel.<br />
P: 1300 761 056 www.foxtel.com.au/venues<br />
TURBOFAN<br />
COOK AND HOLD WITH<br />
ABSOLUTE CONFIDENCE<br />
MARKET LEADING BRANDS IN EQUIPMENT<br />
No matter the size, shape or demands placed on your<br />
business, we have the ability to deliver equipment that is<br />
functional, adaptable and reliable, Turbofan, Waldorf, Waldorf<br />
Bold, Cobra, Convotherm, FastFri, Merrychef.<br />
P: 1300 268 798 E: info@moffat.com.au<br />
Service department: 1300 264 217<br />
STODDART<br />
Stoddart are one of Australia’s leading manufacturers and<br />
importers of a large range of world leading equipment for<br />
food service and bar applications.<br />
Darrin Miller<br />
P: 0417 867 979 E: dmiller@stoddart.com.au<br />
stoddart.com.au<br />
<strong>QHA</strong> REVIEW | 62<br />
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND<br />
Mullins’ hospitality team has unrivalled experience in the liquor<br />
and gaming sector, developed over 40 years. From greenfield<br />
applications and integrated developments to liquor and<br />
gaming compliance and employment advice - we are your<br />
one-stop-shop to ensure the best outcomes for your hotel.<br />
Curt Schatz, Managing Partner | Direct: 07 3224 0230<br />
Email: cschatz@mullinslawyers.com.au<br />
mullinslawyers.com.au<br />
<strong>QHA</strong><br />
MEMBER<br />
OFFER<br />
CITY PROPERTY SERVICES<br />
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cleaning services | Triple certified<br />
Quality assured | EcoClean<br />
Certified using environmentally<br />
friendly products.<br />
Get 2 weeks free with any<br />
12 month contract when<br />
mentioning this advert.<br />
P: 1300 630 636<br />
citypropertyservices.com.au<br />
ADVERTISING & PROMOTION<br />
For more information on advertising and<br />
promoting your business in the <strong>QHA</strong> REVIEW<br />
contact Simon Cross.<br />
qhareview@qha.org.au or 0413 698 630
TRADE DIRECTORY<br />
<strong>QHA</strong> REVIEW | 63
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE<br />
BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES MEMBER<br />
HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong> PARTNER OR<br />
CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999.<br />
<strong>QHA</strong> REVIEW | 64<br />
ACCOUNTING/ TAX<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
hlb.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
prosperity.com.au<br />
SW Accountants<br />
& Advisors<br />
Ph: 07 3085 0888<br />
sw-au.com<br />
Quantaco<br />
Ph: 02 8346 6000<br />
quantaco.co<br />
Clarity Management<br />
Ph: 3058 9732<br />
claritymg.com.au<br />
Hotel Accountants Pty Ltd<br />
Ph: 07 5560 8988<br />
hotelaccountants.com.au<br />
McGrathNicol<br />
Ph: 07 3333 9800<br />
mcgrathnicol.com<br />
ARCHITECTS / REPAIRS<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
CONSTRUCTION<br />
Ashley Cooper<br />
Construction<br />
Ph: 07 3142 5915<br />
ashleycooper.com<br />
BSPN Architecture<br />
Ph: 07 3851 9100<br />
bpsn.com.au<br />
Caughley & Co<br />
Ph: 0434 549 242<br />
caughleyco.com.au<br />
Open Projects<br />
Ph: 1800 461 421<br />
openprojects.com.au<br />
Paynters - Design &<br />
Construction<br />
Ph: 07 3368 5500<br />
paynters.com.au<br />
Rohrig Constructions<br />
Ph: 07 3257 4411<br />
rohrlg.com.au<br />
Imagination Play<br />
Ph: 07 3088 6077<br />
imaginationplay.com.au<br />
IQ Construct<br />
Ph: 3667 8202<br />
iqcontruct.com.au<br />
Urban Play<br />
Ph: 07 3256 0554<br />
urbanplay.com.au<br />
BEVERAGES<br />
Accolade Wines<br />
Ph: 07 3252 7933<br />
accolade-wines.com<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
brown-forman.com<br />
Campari Australia Pty Ltd<br />
Ph: 07 3253 1801<br />
camparigroup.com.au<br />
Carlton & United<br />
Breweries<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Coca-Cola Europacific<br />
Partners<br />
Ph: 13 26 53<br />
ccamatil.com<br />
Coopers Brewery<br />
Ph: 07 3275 3732<br />
coopers.com.au<br />
CUB Premium Beverages<br />
Ph: 07 3666 4104<br />
cub.com.au<br />
Diageo<br />
Ph: 07 3257 0800<br />
diageo.com<br />
Diablo Co<br />
Ph: 0400 696 192<br />
diabloco.com.au<br />
Lion<br />
Ph: 07 3361 7400<br />
lionco.com<br />
Paramount Liquor<br />
Ph: 0429 448 523<br />
www.paramountliquor.<br />
com.au<br />
Pernod-Ricard Australia<br />
Ph: 07 3340 5471<br />
pernod-ricard.com<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
samsmith.com<br />
Southtrade International<br />
Ph: 07 3085 7418<br />
southtradeint.com.au<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
treasurywineestates.com<br />
Your Mates Brewing Co.<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing<br />
Ph: 07 3281 1004<br />
admin@4heartsbrewing.com<br />
www.4heartsbrewing.com<br />
Heads of Noosa Brewing Co.<br />
Ph: 0401 399 625<br />
headsofnoosa.com.au<br />
BUILDING SUPPLIES<br />
& SERVICES<br />
Bunnings<br />
Ph: 07 3452 5725<br />
bunnings.com.au<br />
Urban Play<br />
Ph: 07 3256 0554<br />
urbanplay.com.au<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
Best Security -<br />
Security & Training<br />
Ph: 07 3212 8460<br />
bestsecurlty.net.au<br />
Find a Chef Pty Ltd<br />
Ph: 0431 376 689<br />
findachef.net.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
frontierleadership.edu.au<br />
Federation Academy<br />
Ph: 0423 097 246<br />
federationacademy.edu.au<br />
Prime Effect<br />
Ph: 0406 500 171<br />
primeeffect.com.au<br />
MEGT<br />
Ph: 0409 896 503<br />
megt.com.au<br />
Owner Manager Program<br />
Ph: 0437 834 195<br />
ownermanager.com.au<br />
Sero Institute<br />
Ph: 1800 206 010<br />
seroinstitute.edu.au<br />
TAFE Queensland<br />
Ph: 1300 308 233<br />
tafeqld.edu.au<br />
Tribe Workforce Solutions<br />
Ph: 07 3238 0808<br />
tribeworkforce.com.au<br />
The Kingsmen<br />
Ph: 0410 416 655<br />
thekingsmen.net.au<br />
Zenith Hospitality Staffing<br />
Solutions<br />
Ph: 07 3002 4000<br />
zenithhospitality.com<br />
ENERGY GAS/POWER<br />
BOC Limited<br />
Ph: 07 3212 4135<br />
boc.com.au<br />
TransTasman<br />
Energy Group<br />
Ph: 1300 118 834<br />
tteg.com.au<br />
Spinifex Energy<br />
Ph: 0419 108 638<br />
spinifexenergy.com.au<br />
Sun Flux Solar Australia<br />
Pty Ltd<br />
Ph: 0421 082 828<br />
sunfluxsolar.com.au<br />
FINANCES, BANKING,<br />
INSURANCE &<br />
INVESTMENTS<br />
BDO Australia<br />
Ph: 07 3237 5999<br />
bdo.com.au<br />
Commonwealth Bank of<br />
Australia<br />
Ph: 0476 824 307<br />
CommBank.com.au<br />
Gallagher Insurance<br />
Brokers<br />
Brisbane: 07 3367 5000<br />
Nth QLD: 07 4753 5311<br />
Toowoomba: 07 4639 7102<br />
ajg.com.au<br />
Shift<br />
Ph: 0498 137 007<br />
shift.com.au<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
greenfinancegroup.<br />
com.au<br />
Waratah Debt Capital<br />
Ph: 0448 681 783<br />
waratahmanagement.<br />
com.au<br />
Westpac Banking<br />
Corporation<br />
Ph: 0438 701 195<br />
westpac.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
BUPA - health insurance<br />
Ph: 134135<br />
(quote ID 2139463)<br />
bupa.com.au<br />
Trinitas Australia Pty Ltd<br />
Ph: 1300 836 025<br />
trinitas3.com.au<br />
FOOD & ASSOCIATED<br />
BUSINESSES<br />
Bidfood Australia Limited<br />
Ph: 0434 939 134<br />
bidfood.com.au<br />
PFD Food Services<br />
Ph: 131 733<br />
pfdfoods.com.au<br />
Simon George and Sons<br />
Ph: 07 3717 1400<br />
simongeorge.com.au<br />
CTB & Co<br />
(Cooking the Books)<br />
Ph: 1300 911 282<br />
cookingthebooks.com<br />
Food and Agribusiness<br />
Network<br />
Ph: 0419 651 157<br />
foodagribusiness.org.au<br />
FURNITURE SUPPLY<br />
SlumberCorp<br />
Ph: 07 3892 7477<br />
slumbercorp.com.au<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
ainsworth.com.au<br />
Aristocrat Leisure<br />
Industries<br />
Ph: 07 3727 1600<br />
aristocrat.com.au<br />
IGT<br />
Ph: 07 3890 5622<br />
igt.com.au<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
konamiaustralia.com.au<br />
Light & Wonder<br />
Ph: 02 9773 0299<br />
explore.lnw.com<br />
MAX<br />
Ph: 0418 728 927<br />
max.com.au<br />
Odyssey Gaming Services<br />
Ph: 07 3087 3300<br />
odysseygaming.com<br />
PVS Australia Pty Ltd<br />
Ph: 03 8671 1900<br />
pvsoz.com.au<br />
Simtech<br />
Ph: 07 5596 6993<br />
simtechcreations.com<br />
Keno<br />
(The Lottery Corporation)<br />
Ph: 07 3001 9300<br />
thelotterycorporation.com
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
TAB<br />
Ph: 0436 816 254<br />
tab.com.au<br />
UTOPIA Gaming Systems<br />
Ph: 1800 200 201<br />
utopiagaming.com.au<br />
HOSPITALITY<br />
CONSULTANTS<br />
AHS Hospitality<br />
Ph: 07 5512 6143<br />
ahshospitality.com.au<br />
DNS Specialist Services<br />
Ph: 0433 906 809<br />
dnsspecialistservices.com.au<br />
DWS Hospitality Specialists<br />
Ph: 07 3878 9355<br />
dws.net<br />
Lighthouse Safety &<br />
Compliance<br />
Ph: 0422 669 631<br />
lighthousesafety.com.au<br />
Logic Hospitality<br />
Ph: 07 5520 3957<br />
logichospitality.com.au<br />
Mondandia Consulting<br />
Ph: 0448 710 629<br />
www.monandiaconsulting.<br />
com.au<br />
Morph Consulting Services<br />
Ph: 0438 758 847<br />
morph-consulting.com<br />
Nuvho<br />
Ph: 07 3357 9951<br />
nuvho.com<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
professionalhospitality.<br />
com.au<br />
Prostaff Events Pty Ltd<br />
prostaffevents.com.au<br />
Reward Hospitality<br />
Ph: 07 3341 5929<br />
rewardhospitality.com.au<br />
Stoddart<br />
Ph: 0437 576 447<br />
stoddart.com.au<br />
Hunter Industrials<br />
(QLD) Pty Ltd<br />
Ph: 07 3054 1039<br />
huntind.com.au<br />
HOTEL BROKERS /<br />
REAL ESTATE /<br />
PROPERTY VALUERS<br />
Off Market Hotels<br />
Chris Cameron<br />
Ph: 0477 271 875<br />
offmarkethotels.com.au<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
powerjeffrey.com.au<br />
CRE Brokers<br />
Ph: 07 5371 0165<br />
crebrokers.com<br />
HTL Property<br />
Ph: 02 8016 3810<br />
htlproperty.com.au<br />
JLL<br />
Ph: 07 3231 1311<br />
jll.com.au<br />
LEGAL<br />
Mullins<br />
Ph: (07) 3224 0222<br />
mullinslawyers.com.au<br />
Holding Redlich<br />
Ph: 07 3135 0500<br />
holdingredlich.com<br />
HopgoodGanim Lawyers<br />
Ph: 0419 762 469<br />
hopgoodganim.com.au<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
<strong>QHA</strong> GOLD PARTNERS<br />
HOTEL ENTERTAINMENT<br />
Foxtel Business<br />
Ph: 1300 790 182<br />
foxtel.com.au/venues<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
skychannel.com.au<br />
Stan Sport<br />
Ph: 0416 208 417<br />
stan.com.au/sport/venues<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
nightlife.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
proscore.com.au<br />
Rooks Entertainment<br />
Ph: 07 4068 8633<br />
rooks-entertainment.com.au<br />
HOTEL & BAR SUPPLIES<br />
BOC Limited - Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
boc.com.au<br />
K&L Gates<br />
Ph: 0416 131 543<br />
klgates.com<br />
Rostron Carlyle Rojas<br />
Lawyers<br />
Ph: 07 3009 8444<br />
rcrlaw.com.au/brisbanelawyers<br />
LIQUOR<br />
BUYING GROUPS<br />
Bottlemart<br />
Ph: 1300 733 504<br />
bottlemart.com.au<br />
Independent Liquor<br />
Group<br />
Ph: 07 3713 2751<br />
ilg.com.au<br />
Liquor Legends<br />
Ph: 07 3107 7422<br />
liquorlegends.com.au<br />
LIQUOR<br />
WHOLESALE GROUPS<br />
ALM (Australian Liquor<br />
Marketers)<br />
Brisbane: 07 3489 3600<br />
Townsville: 07 4799 4022<br />
Cairns: 07 4041 6070<br />
almliquor.com.au<br />
BDO Australia<br />
BSV<br />
Daily Press<br />
H&L Australia<br />
Off Market Hotels<br />
Best Security<br />
BOC Limited<br />
BSPN Architecture<br />
Caughley and Co<br />
Chewzie Table<br />
Ordering<br />
Coopers Brewery<br />
Command 51<br />
Diablo Co<br />
Grayza<br />
Green Finance Group<br />
HLB Mann Judd<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Prosperity<br />
Advisers QLD<br />
PVS Australia<br />
Simon George & Sons<br />
Tanda<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
MSL Solutions<br />
Odyssey Gaming<br />
Services<br />
Open Projects Group<br />
Operandio Pty Ltd<br />
Paramount Liquor<br />
Paynters<br />
Platypus Print<br />
Packaging<br />
Power Jeffrey and<br />
Company<br />
Quantaco<br />
Trans Tasman<br />
Energy Group<br />
UTOPIA Gaming<br />
Systems<br />
Rohrig Constructions<br />
Red Bull Australia<br />
Secure Access I.T.<br />
Shift<br />
Simtech<br />
Southtrade<br />
International<br />
Stan Sport<br />
SW Accountants<br />
& Advisors<br />
Waratah Debt Capital<br />
<strong>QHA</strong> REVIEW | 65
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
APPROVED<br />
MANAGER’S<br />
LICENCE<br />
RESPONSIBLE MANAGEMENT<br />
OF LICENSED VENUES<br />
TRAINING<br />
Paramount Liquor<br />
Ph: 0429 448 523<br />
paramountliquor.com.au<br />
Your Mates Brewing Co.<br />
Ph: 07 5329 4733<br />
yourmatesbrewing.com<br />
4 Hearts Brewing Co.<br />
Ph: 0428 236 436<br />
4heartsbrewing.com<br />
MEDIA / MARKETING<br />
Daily Press<br />
Ph: 0412 224 969<br />
dailypress.com.au<br />
POINT OF SALE /<br />
PAYMENTS<br />
CashZone<br />
Ph: 0466 148 752<br />
cashzoneatm.com.au<br />
Luxxe Outsourced Hotel<br />
Services<br />
Ph: 03 8761 9156<br />
luxxe.com.au<br />
Security Registers<br />
Ph: 0452 363 166<br />
securityregisters.com.au<br />
Tru Security Services<br />
Ph: 0452 377 662<br />
trusecurity.com.au<br />
SUPERANNUATION<br />
HOSTPLUS<br />
Ph: 1300 467 875<br />
hostplus.com.au<br />
TECHNOLOGICAL<br />
PRODUCTS & SERVICES<br />
BSV<br />
Ph: 1300 244 727<br />
bigscreenvideo.com.au<br />
UrPay Technologies<br />
Ph: 0411 457 377<br />
urpay.com.au<br />
Vix Vizion Pty Ltd<br />
Ph: 0413 026 918<br />
vixvizion.com<br />
Whats Doing App<br />
Ph: 0404 561 895<br />
whatsdoingapp.com<br />
TRANSPORT<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
apeagers.com.au<br />
H&L Australia Pty Ltd<br />
Ph: 0407 975 411<br />
hlaustralia.com.au<br />
Chewzie Table Ordering<br />
Ph: 1300 243 994<br />
chewzie.me<br />
“HONESTLY THE BEST TRAINING<br />
SESSION! FUN AND LIGHT-HEARTED<br />
WHILE BEING VERY INFORMATIVE AND<br />
KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />
OTHER COURSES OFFERED:<br />
Online RSA/RSG Training<br />
Gaming Nominee Training<br />
Employment Relations Training<br />
Employment Relations Webinar<br />
MSL Solutions<br />
Ph: 0448 134 625<br />
mslsolutions.com<br />
Banktech<br />
Ph: 1800 080 910<br />
banktech.com.au<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
bepoz.com.au<br />
Harris Data Systems<br />
Ph: 07 5535 7677<br />
harrisdata.com.au<br />
MyVenue Pty Ltd<br />
Ph: 0447 129 873<br />
myvenue.com/pubs-cafes-bars<br />
UrPay<br />
Ph: 0411 457 377<br />
urpay.com.au<br />
Grayza<br />
Ph: 1300 944 131<br />
grayza.com<br />
Operandio Pty Ltd<br />
Ph: 0422 398 294<br />
operandio.com<br />
Secure Access I.T.<br />
Ph: 1300 880 565<br />
secureaccess.com.au<br />
Tanda<br />
Ph: 1300 859 117<br />
tanda.co<br />
BK Electronics<br />
Ph: 0431 509 409<br />
bkelectronics.com.au<br />
Cherry Hub Pty Ltd<br />
Ph: 0409 548 276<br />
cherryhub.com.au<br />
Responsible Management of Licensed Venues<br />
Training is a mandatory training requirement<br />
for those applying for a liquor licence, and<br />
applicants for an Approved Manager’s Licence.<br />
Training is offered face to face at regional<br />
centres throughout Queensland.<br />
For more information please contact the<br />
<strong>QHA</strong> Training Centre<br />
Ph: 07 3221 6999 Fax: 07 3221 6649<br />
Email: training@qha.org.au<br />
Web: www.qha.org.au<br />
PRINTING / PACKAGING<br />
Platypus Print Packaging<br />
Ph 07 3352 0300<br />
platys.com.au<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
bestsecurity.net.au<br />
Command 51<br />
Ph: 0437 368 352<br />
command51.com.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
Ph: 0419 708 715<br />
cmbm.com.au<br />
Future Business Technology<br />
Group<br />
Ph: 1300 706 155<br />
fgtgroup.com.au<br />
Hikvision <strong>Digital</strong> Technology<br />
Ph: 1300 976 305<br />
hikvision.com<br />
Lotus Commercial Pty Ltd<br />
Ph: 1300 653 536<br />
lotusfilters.com.au<br />
Hikvision <strong>Digital</strong> Technology<br />
Ph: 1300 976 305<br />
hikvision.com<br />
IDU Technologies Pty Ltd<br />
mitch@idu-identification.com<br />
idu-identification.com<br />
Jands<br />
Ph: 0408 506 620<br />
jands.com.au<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
jbhifi.com.au<br />
Mr Yum<br />
Ph: 0448 504 121<br />
mryum.com.au<br />
onPlatinum ICT<br />
Ph: 0402 281 561<br />
onplatinum.com.au<br />
Security Registers<br />
Ph: 0452 363 166<br />
securityregisters.com.au<br />
Smart Parking Limited<br />
Ph: 0421 155 972<br />
smartparking.com
THE SUMMER OF<br />
CRICKET<br />
ON<br />
EVERY GAME LIVE<br />
To get Foxtel for your venue<br />
call 1300 761 056<br />
or visit Foxtel.com.au/venues<br />
Event availability correct at time of publishing and<br />
may be subject to change. Available for Foxtel<br />
Business subscribers only. Foxtel marks are used<br />
under licence by Foxtel Management Pty Ltd.