QHA-Review_Oct_Digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n
O c t o b e r 2 0 2 3 e d i t i o n
bustling brook
BRISBANE’S NEWEST STANDOUT PUB PRECINCT IS HERE
FOCUS:
BURLEIGH TOWN HOTEL
GLOBAL LOCAL:
HOFBRÄUHAUS
CRAFTY BUNCH:
SCARBOROUGH HARBOUR

Bernie with QHA Board Member Richard Bowly at the QHA Charity Bowls Tournament in Toowoomba
BRING THE MESSAGE HOME
WHILE EUROPEAN
REGULATION OFTEN
GETS A BAD RAP, IN
OUR SECTOR I AM
SEEING A FAR MORE
MATURE ATTITUDE
FROM SOCIETY AND
GOVERNMENT...
Like so many Australians, I have currently taken the chance to travel overseas this
month to catch up with old friends, show the world to my kids and see what is
happening in our industry in a few other countries. I have been fortunate enough to
already speak to a few hotel professionals in England and France and intend to do
more as I attend a gaming regulator conference in London next week.
While the obvious impact of world-wide staff shortages are evident and experienced
staff are desperately needed here as much as in Australia, the stark difference I have
already seen is the attitude toward regulation in Europe.
While European regulation often gets a bad rap, in our sector I am seeing a far more
mature attitude from society and government. Personal responsibility is high on the list
when considering any new measure. This is paired with not wanting Government to
intervene heavily in people’s lives (more so in France than the UK). Essentially, regulation
insists on treating people as adults and if you do not live up to the standard then there
are harsh penalties.
Too often in Australia we have the “guard rail” mentality, which keeps us a safe distance
from ever having to make a decision on how we, as an adult, should act. I like the
European approach better, not just because it “feels” like a lighter touch, but it also
pushes back the onus on the individual in our venues. It is a great example of the type
of regulation that QHA constantly support – setting up an expectation of acceptable
behaviour, and then stepping back and letting operators get on with running their
business.
It appears that, already, travel is doing exactly what it should do by being thought
provoking and challenging. I look forward to the lessons the next week teaches me so I
can bring them home to Queensland.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

FOCUS:
BURLEIGH TOWN HOTEL
q u e e n s l a n d h o T E L S a s s o c i a t i o n
O c t o b e r 2 0 2 3 e d i t i o n
GLOBAL LOCAL:
HOFBRÄUHAUS
BRISBANE’S NEWEST STANDOUT PUB PRECINCT IS HERE
CRAFTY BUNCH:
SCARBOROUGH HARBOUR
o u r c o v e r :
Brook Hotel,
Mitchelton
bustling brook
3 EDITOR’S LETTER
5 CONTRIBUTORS
O c t o b e r 2 0 2 3 e d i t i o n
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Richard Deery
Senior Vice President
Mr Matthew Coorey
Vice Presidents
Mr Brad Fitzgibbons
Ms Mel Tait
Mr Sam Ingham-Myers
Secretary/Treasurer
Ms Rachel Johnson
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
6 NEWS
18 FEATURE
BROOK HOTEL
28 FOCUS
BURLEIGH TOWN HOTEL
38 GLOBAL LOCAL
HOFBRÄUHAUS
44 ACCOMMODATION
48 TOP DROP
50 CRAFTY BUNCH
SCARBOROUGH HARBOUR
58 SPIRITED BUNCH
WHIPPER SNAPPER DISTILLERY
62 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
Dave Swan 0401 345 201
qhareview@qha.org.au

DAMIAN STEELE
QHA Deputy Chief
Executive
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
THERESE KELLY
QHA Training Manager
An experienced VET
sector professional,
Therese manages
the QHA Training
department and is
responsible for the
development and
delivery of quality training
for QHA members and
other hospitality venues.
PAUL ST JOHN-WOOD
QHA Membership
Officer
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
assisting publicans.
CURT SCHATZ
Managing Partner,
Mullins
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises pub,
club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
THE HON YVETTE D’ATH
Attorney-General
and Minister for
Justice and Minister
for the Prevention of
Domestic and Family
Violence
Yvette D’Ath is a
Labor member of the
Legislative Assembly
of Queensland
representing the seat of
Redcliffe.
VICTORIA THOMSON
Commissioner for
Office of Liquor and
Gaming Regulation
Queensland
Victoria is responsible
for the regulatory policy
and strategic direction
of product safety,
licensing, compliance
and enforcement
activitiestoprotect market
integrity and keep
Queenslanders safe.
SARAH SWAN
Employment Relations
Manager
Sarah has a passion for
employment relations and
has diverse experience
advising and assisting
employees and employers.
Sarah has particular interests
in workers’ compensation
matters, bullying and
harassment matters and
policy development.
TOM FITZGERALD
Accommodation
Membership
Services Officer
Tom will act as
your conduit to
accommodation
information and QHA
services, and is an
experienced professional
who grew up living and
working in the hospitality
industry as part of a
hotel-owning family.
ADAM FLOYD
Head of MAX & TAB,
Queensland
With ten years of
experience in Tabcorp
gaming services, Adam
has recently taken on
both MAX & TAB for
Queensland. Adam’s
previous career in the
hospitality industry
positions him well to
understand the role
that wagering and
gaming play in pubs.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic gaming,
and hotel and restaurant
operation. He now
heads up the state team
for one of Australia’s
leading manufacturers of
gaming machines.
QHA REVIEW | 5

NEWS
A GAME OF SKILL AND PATIENCE
The QHA Charity Bowls Tournament came back
with a bang as the newly-formatted event raised
more than $21,000 for the Toowoomba Hospital
Foundation.
Spirits were high and competition was fierce with
bribery and sabotage on proud display across the
full field of 128 members and partners.
Rink Sponsors included The Southern Hotel,
Lion, Carlton & United Breweries, Brown Forman,
Odyssey, Southtrade International and Tanda.
A delicious BBQ Lunch was supplied courtesy of
PFD Food Services, expertly cooked by volunteers
from the Toowoomba Hospital Foundation.
After a fierce battle, the 5-end sudden death
challenge came down to the Southern Hotel and The
Club Toowoomba battling it out, with the Southern
Hotel taking home the Richard Bowly Snr shield and
ultimate bragging rights. Although they didn’t win
the shield, Odyssey Gaming rose to the occasion,
dressing in their best bowls kit to take out the prize
for Best Dressed Team.
Thank-you to all attendees and to beverage
partners Carlton & United Breweries, Lion, Coca-
Cola Europacific Partners, Diageo, Brown Forman,
Southtrade International, Heads of Noosa and Diablo
Co. for keeping the thirsty crowd well hydrated.
Crckejack
QHA REVIEW | 6
day on
te green

NEWS
QHA REVIEW | 7

NEWS
POSITIVE INSIGHTS
LAST MONTH, THE ER CONFERENCE AT THE SOFITEL
BRISBANE HOSTED BY THE QHA EMPLOYMENT
RELATIONS TEAM WAS AN EXCEPTIONAL EVENT.
It featured sessions from industry experts, including
Commissioner Riordan from the Fair Work
Commission, Sarv Singh from Mullins Lawyers who
delved into migration insights for 2023, Patrick
Bardon from Hostplus who delivered a comprehensive
superannuation update and our very own training
manager, Therese Kelly, who highlighted the
importance of training and how a registered training
organisation (RTO) can be the key to success.
Tom Mangan from Endeavour Foundation also shed a
light on the significance of hiring disability workers in
venues and the mutual benefits it offers, while Andrew
Stirling from Tanda explored the evolving technology
landscape in the hospitality sector. Our final speaker of
the day, Stephen Ferguson, the chief executive officer
of the Australian Hotels Association (AHA), provided
insights into the advocacy efforts of AHA and QHA.
The Employment Relations Conference proved to
be a highly successful day, with the event achieving
a full capacity crowd! We extend our thanks to QHA
members, Sofitel Brisbane, for their hospitality.
QHA REVIEW | 8

NEWS
OCTOBER CALENDAR 2023
QUEENSLAND HOTELS ASSOCIATION
RTO 30826
R M LV Virtual Classroom (online)
05 October 12 October 24 October 30 October
10 October 18 October 28 August 31 August
Member Price $395.00 / Non-Members $495.00
ORGANISATIONAL
CHANGES AT ALM
The core of ALM’s business purpose is to
champion successful independents. To service
this purpose, they have strived to build a business
which is ‘famous’, ‘frictionless’ and ‘sticky’.
‘Famous’ for their brands, ‘frictionless’ in the way
they do business and ‘sticky’ in their retail and
wholesale offerings.
To deliver on this ambition, ALM has made some
exciting changes to its structure and people. The
company has created a new role, general manager
– customer, with the single-minded ambition to
ensure ALM is easy to do business with.
This new role will have accountability for ALM
systems, customer journeys, contract customers,
customer service, retail support and ALM onpremise
national accounts. Brad Williams, previous
general manager for Queensland, has taken on the
responsibility of this role.
As a result of this promotion, Katherine Johnstone,
previously general manager for ALM New South
Wales, has moved to Queensland as the general
manager for the state. Katherine has spent the last
13 years in the liquor industry, with the last four
running ALM for New South Wales. Prior to that,
she spent nine years in various roles with Campari
Australia, with her last role as the national business
manager for the independent channel.
Katherine is an experienced general manager, and
enjoys utilising her skills in a new market. She is
also a proud Queenslander having grown up in
Townsville.
Brisbane
17 October
Cairns
24 October
Townsville
28 October
Member Price $395.00 / Non-Members $495.00
Gaming Nominee
Training (GNT)
R M LV classroom Based
Gaming Courses Virtual Classroom (online)
09 October
Customer Liaison
Officer (CLO)
23 October
Members and Non-Members $495.00
CLO Member Price $70.00 / Non-Member $90.00
BOOK TRAINING NOW
Call 07 3221 6999 visit training.qha.org.au or email: training@qha.org.au
**RMLV Video Connect (Online) courses will be added as required

NEWS
CALLING ALL FOODIES
MOUTH-WATERING AROMAS ARE SURE TO FILL THE BRISBANE
CONVENTION AND EXHIBITION CENTRE AGAIN THIS YEAR AS FOOD
& HOSPITALITY QUEENSLAND SHOWCASES THE HOTTEST NEW
TRENDS IN THE INDUSTRY.
QHA REVIEW | 10
The only dedicated annual food exhibition in the
state is back in 2023 and running from the 15 to 16
October. This showcase calls all hoteliers, publicans,
restaurateurs and food and beverage operators to
discover new ideas, products, trends.
In addition to exhibiting over 180 suppliers in the
industry, the Food & Hospitality Queensland exhibition
also holds a variety of special events, one of which
being Café School.
As the food-to-go market has boomed over the past
decade and now represents $17 billion in annual
spending, these workshops offer free demonstrations
that help venues expand their menu, boost their bottom
line, learn about new trends and taste new products.
A few topics in 2023’s program include allergy-friendly
tips, street food trends, plant-based options, café
automation and marketing with social media.
With the showcase also comes one of Queensland’s
most prestigious chef competitions, which is open to
any professional chef working in a hotel, pub, café,
restaurant or commercial kitchen.
This event will see chef compete against chef in a test
of creativity, culinary knowledge and ingenuity. The
chosen 28 finalists will have one hour to prepare two
dishes from a mystery box of ingredients and will be
scored by a team of respected industry judges.
The winner of the Queensland Chef of the Year
competition will receive a share of $4,000 cash, plus
prizes including world-class kitchenware and a trip to
Sydney for the Australian Chef of the Year.
The exhibition will additionally host the Chef Success
Workshop – a brand new event carried over from last
year that gives young chefs the opportunity to connect
with industry leaders and connect with like-minded
people in the industry.
Food & Hospitality Queensland is trade-only, meaning it
is exclusively open to those who work in a food, retail or
hospitality business and is a great place to meet other
food industry professionals and exchange ideas.

NEWS
GAME NIGHT
As part of TAB’s commitment to regional Queensland,
QHA and TAB partnered to create a hoteliers special
event, combining an informative hoteliers forum, and
a night of footy, with the Cowboys vs. Sharks home
game in Townsville.
Hosted at The Seaview Hotel, more than 30 regional
hoteliers from as far afield as Rockhampton, Collinsville,
Hinchinbrook and Charters Towers attended the
event, which kicked off with an industry update
courtesy of the QHA. The highlight from the forum was
undoubtedly the panel discussion with Cowboys star
players Valentine Holmes and Ben Hampton.
After a few beverages and some canapés, the group
jumped on a charter bus to the Queensland Country
Bank Stadium where, although the result did not favour
the Cowboys, the group continued to enjoy the event
well into the evening.
QHA REVIEW | 11

NEWS
REUNITED
IN THE NAME OF THE AUSTRALIAN INDEPENDENT BEER
AWARDS, ALSO AFFECTIONALLY KNOWN AS THE INDIES,
HUNDREDS OF BREWERIES ACROSS THE COUNTRY CAME
TOGETHER FOR THE FIRST TIME SINCE 2019.
QHA REVIEW | 12
The ninth annual Indies saw the return of an in-person
awards ceremony on the Gold Coast on 23 August
and a vibrant celebration of innovation, growth,
resilience and, of course, exceptional beers.
Run by the Independent Brewers Association (IBA), the
competition hosts 65 of the best and emerging judges
from Australia, New Zealand and Indonesia as they
spend three days tasting and evaluating some of the
greatest and most creative beers in the country.
Interestingly, Australia’s best independent beer for
2023 was awarded to Dollar Bill Brewing’s Gold Teeth
– a barrel-aged peach sour ale. Although the quality
of entries was off the charts this year, the Victorian
based brewery’s unique concoction stood out from the
whopping 1,348 beers that took home the top gong.
Head judge for the awards, Justin Fox, said they were
blown away this year at the quality of beers entered.
“229 beers were awarded gold, and an incredible 85%
of all beers entered received a medal. This medal tally
demonstrates that the standard of independent beer
poured in tap rooms and packaged in fridges across
Australia is of an exceptional quality.

NEWS
“229 BEERS WERE AWARDED GOLD, AND AN INCREDIBLE 85%
OF ALL BEERS ENTERED RECEIVED A MEDAL...
“Brewers are delivering beers that are absent of
major technical faults and reflective of the promised
style, allowing consumers to repeatedly enjoy their
engagement with independent beer.
“Our aspirations to continually improve, innovate and
perfect our craft must now continue. It is this pursuit
that will drive the standards even higher, and the bar
will no doubt lift in the years ahead,” he said.
In 2023 the Indies was celebrated in style at The Island
Glasshouse in Surfers Paradise. The fantastic setting,
warm company and expansive array of beers were a
great way to celebrate excellence in brewing and cheer
on the 2023 award winners.
While everyone loves a good friendly competition, the
awards also make for a fascinating look into how the
hospitality industry can cater to the increasing number
of Aussies gravitating towards more unique indie
beers.
In fact, chair of the Indies Awards advisory committee,
Will Tatchel, pointed out the incorporation of seven
new beer styles into their guidelines.
“I look forward to witnessing these new styles not
only naturally flourish, but also progressively evolve as
we journey into the future showcasing the incredible
growth in creativity among our Australian brewers.
“And it’s not all about the beer. The people who make,
sell and pour the beer are equally as important so we
ensure they are also acknowledged and celebrated via
our peer nominated awards,” he said.
A whopping 190 breweries and 1,360 individual beers
were entered into the Indies this year, which made for
a fascinating little snapshot of Australia’s independent
beer industry and the emerging trends we are seeing
in the market.
For example, the pale ale category stood out with
143 entries, with the traditional lager and reduced
alcohol categories boasting 118 and closely followed
by porters and stouts with 113. Modern pale ales and
specialties were also the competition’s gold medal
leaders with 19 and 22 awards respectively.
Then there’s the battle of the states. In relation to both
the number of entries and subsequently the number
of medals earned, New South Wales was centre
stage with 124 more entries and 92 more medals than
Queensland, which had a total of 289 entries and 253
medals.
Chair of the IBA, Richard Watkins, said both
the number of entries and medals should be
celebrated, especially given some of the challenging
circumstances currently facing the industry.
“Our celebration of independent beer, the wonderful
people who have contributed to its foundations and
those building the future for our industry is done and
dusted and boy was it a cracker.
“It was great to be back in person this year and to
celebrate with many of our entrants for the first time in
four years.
“What a way to kick the bad times to the curb!
Congratulations to all medalists, champions and
entrants, you are all winners in our eyes,” he said.
QHA REVIEW | 13

THE LEGENDS ARE HERE
QHA REVIEW | 14
Grand Legends, one of Aristocrat’s most anticipated
game families unveiled at Australasian Gaming Expo
2023, has entertained players right across Queensland
venues.
Grand Legends draws inspiration from the popular
Grand Star family, but Aristocrat have taken it a step
further by making improvements and enhancements to
ensure an even better gaming experience.
According to Nick Bainbrigge, the five-of-a-kind
mechanic remains a core feature, and they have
added their renowned Hold and Spin mechanic. Plus,
Aristocrat have introduced the Legends Touch coin
feature, where prizes awarded are a minimum of five
times your bet.
With four legendary titles to choose from (Great King,
Magic Warrior, Sun Queen and Royal Emperor), this
game family has lots of unique features to offer. For
those interested, if you have not yet added Grand
Legends to your gaming floor, now is the perfect time.
Player’s Choice Hits is also back. Aristocrat have
recently released their latest multigame to Queensland
hotels, so if you are looking to optimise your gaming
floor, Player’s Choice Hits is for you.
Aristocrat has combined Aristocrat’s best games,
Choy’s Kingdom, Grand Star, Welcome to Fantastic
Jackpots, Scorchin’ Fortune, Big Red and The
Bullfighter, all in one. Plus, this is the first time they
have released Grand Star as a standalone progressive.
Modernise your gaming floor with their latest cabinet
and choose this star.
Lastly, Aristocrat’s recently released Aqua Kingdom
game family is making waves across Queensland
hotels, with a $4.4k average daily turnover and over
250 machines installed. Haven’t got Aqua Kingdom on
your floor? Talk to your Aristocrat business partner.
For more information on the games mentioned above,
please visit Aristocrat’s website aristocrat.com/anz or
drop into their Brisbane showroom.

KENO BRINGS ON THE WINS
QUEENSLAND HOTELS AND THEIR CUSTOMERS HAVE ENJOYED A SUCCESSFUL FINANCIAL YEAR ALONGSIDE
KENO IN 2023, WITH MILLIONS OF DOLLARS IN COMMISSIONS PAID, AS WELL AS CASH AND IN-VENUE
PROMOTIONAL PRIZES WON.
QHA REVIEW | 16
The value of Keno to the Queensland hotel industry
remains stronger than ever, as the game continues
to delight customers with winning moments and
retail commissions bolster the robustness of hotel
businesses across the state.
Keno paid more than $32.33 million in commissions to
its Queensland hotel partners in the 2023 financial year
– an increase of 15% on commissions paid during the
2022 financial year.
Hotels weren’t the only winners: Queenslanders
enjoyed more than 26.8 million Keno wins totalling
more than $427.15 million across the state, and
over $250.2 million in cash prizes were won by hotel
customers.
Hotel’s big winners
During the year, Keno crowned 20 millionaires and
multi-millionaires, who collectively took home more
than $46 million. Eight of these major winners were
Queenslanders, with hotel patrons celebrating five
million-dollar plus jackpots totalling over $14 million
throughout the year.
The biggest hotel jackpot, worth $5.3 million, was a
Keno Mega Millions 10-spot, won at the Parkwood
Tavern on the Gold Coast.
Other hotels that celebrated 10-spot wins were Pine
Beach Hotel in the Moreton Bay region with $3.2
million, Lawnton Tavern, also in Moreton Bay, with $2
million, Mourilyan Hotel in Far North Queensland with
$1.9 million and Benowa Tavern on the Gold Coast
with $1.6 million.
Local area marketing
Keno’s Local Area Marketing (LAM) program reached
new heights in 2023. Venues ordered more than 2,100
promotions – 47% more than in the 2022 financial year
and almost 400 venues who hadn’t previously tried it
ran a promotion for the first time.
The total value of prizes given away was just over
$1 million and promotions ordered ran for a total of
11,000 weeks with an average of 5.27 weeks per
promotion.
Keno’s busiest LAM venue gave away more than
$11,000 in prizes to its customers across 14 separate
promotions.

NEWS
KENO PAID MORE THAN $32.33 MILLION IN
COMMISSIONS TO ITS QUEENSLAND HOTEL
PARTNERS IN THE 2023 FINANCIAL YEAR – AN
INCREASE OF 15% ON COMMISSIONS PAID DURING
THE 2022 FINANCIAL YEAR.
Keno app launch
June 2023 saw the launch of the Keno App in the
state in the wake of the hugely popular launch of the
Keno Live Draw online in May 2022, creating a more
exciting and seamless playing experience for hotel
customers.
This technical advancement is delivering players
the features they have come to enjoy online in the
convenience of an app, with the added benefit of push
notifications about jackpots as they are growing, so
they never miss a win.
During the year, the Live Draw page was viewed
2,171,163 times, with 129,880 unique visits and a
monthly average of 75,756 visits. The Check Results
page had 3,894,588 views, of which 251,196 were
unique visits, and a monthly average of 128,975 visits.
Cashless payments
In 2023, Keno’s cashless payment initiative continued
to enhance customer’s in-venue retail experience, with
73 pilot sites now operational, including 29 hotels.
More than $2.6 million in EFTPOS sales have been
made since the pilot began, with the average cashless
settlement being $23.77. Approximately 5% of all
settlements in pilot venues have been cashless.
The top five hotels for cashless payments currently are
Park Ridge Tavern, Chatswood Hills Tavern, Morayfield
Tavern, Runaway Bay Tavern and Redland Bay Hotel.
Second Chance Draw
Keno’s Second Chance Draw remains a popular
drawcard for players, offering more chances to win
and boosting customer engagement with the product.
Between August 2022 and July 2023, Keno received
over 714,000 entries from retail customers. January
2023 was the biggest month for entries, with a total of
78,367 entries from 6,829 unique customers.
During the period, Keno awarded players 60 $1,000
cash prizes totalling $60,000, with 24 won by
Queensland retail customers.
New brand platform
Over the past year, Keno’s marketing team has been
dedicated to enhancing the Keno brand to meet today’s
customers’ needs, with the intent to build a new brand
platform that can be leveraged for years to come.
The platform aims to build a greater emotional
connection with the Keno brand and will launch across
all markets, including Queensland. It is currently in the
testing phase and will launch in 2024.
Keno training portal
Since its launch, more than 14,000 venue managers
and operators have registered to use Keno’s Training
Portal, and 93,000 courses have been completed.
The team is currently updating the ‘Keno-Basics’ and
‘Keno-Advance’ courses to improve their interactivity,
as well giving them a new look and feel. The updated
modules will be available to venues in October 2023.
To stay in touch with all things Keno,
visit kenoconnect.com.au.
QHA REVIEW | 17

FEATURE
QHA REVIEW | 18

FEATURE
BROOK LIGHTS
UP THE NIGHT
BRISBANE’S NEWEST STANDOUT PUB PRECINCT
IS HERE. THE REJUVENATED BROOK HOTEL IN
MICHELTON WELCOMES EAGER LOCALS, OFFERING
AN UNPRECEDENTED OPEN PLAN DINING AND
ENTERTAINMENT EXPERIENCE.
Since opening its doors to the public in May,
Brisbane-ites have flocked to the new Brook Hotel
for its idyllic beer garden and mouth-watering
bistro menu, proving owner Australian Leisure and
Hospitality (ALH) knows how to breathe new life into
classic pubs.
The over $30 million development, the largest ever
for ALH Hotels, was designed by Cayas + Ward
Architects and built by Rohrig Construction in just
over a year, encompassing a new tavern, 40-room
Nightcap Plus hotel and Dan Murphy’s liquor store.
Serving thirsty Michelton locals since 1966, the
suburban pub has been beautifully transformed into
an inviting large-format hotel that will offer more than
100 hospitality jobs and a significant economic boost
for the up-and-coming region.
ALH has set a new precedent with this landmark
development, proving the hidden potential in
suburban pubs, rejuvenating the regional icon and
putting Michelton on the map.
ALH’s interim managing director, Paul Walton, said
The Brook will continue to serve the local community
while becoming a modern and vibrant destination
venue for all of Brisbane.
“This development hasn’t been just about making
way for something new. The legacy of the old venue
has been preserved with the stunning 60-year-old
Moreton Bay Fig Tree that welcomes you as you enter
the venue – allowing nature to tell the story of this
hotel’s long history,” he said.
The Brook Hotel features an elevated contemporary
design, providing a warm and inviting pub experience
for patrons, with an open plan focus centred around
an unparalleled dining and entertainment experience.
Cayas + Ward director, Jeremy Ward, said The
Brook Hotel is in itself a modern interpretation of the
traditional Aussie pub.
QHA REVIEW | 19

QHA REVIEW | 20
“Each space has been carefully designed to ensure
both an elevated patron experience along with an
efficient staffing operation. Traditional zoning has
evolved to be more inclusive and welcoming to a
broad patron demographic through the dissolution of
spatial boundaries,” he said.
A range of locally sourced timbers, bespoke joinery
and elegant brick arches were used throughout the
new venue, while a warm colour palette was selected
to complement the lush greenery of the surrounding
Kedron Brook region.
The stunning Moreton Bay Fig tree at the heart of the
Brook Hotel stands tall, lighting up the night with more
than 7 kilometres of fairy lights adorning its branches.
An awe-inspiring beer garden (which is also dog
friendly) surrounds the age-old fig, providing the
perfect setting to come together over a drink. Every
Saturday the beer garden comes alive with ‘Gigs under
the Fig’ from 2pm to 5pm, providing endless smiles.
Pints are a plenty too, with an impressive array of icecold
beers on offer. Whether an Aussie classic or newage
craft beer, The Brook has an ale for every tippler.
The family-focused bistro of the venue also offers a
magical dining experience with a menu that features
pub classics like parmies and steaks, a delicious range
of shared plates and pizzas and a yummy kid’s menu.
Much of the delicious food is also made with locally
and sustainably sourced ingredients.

After filling up with delicious food, children will have
a blast at the Brook’s play area with TVs, basketball
and handball courts, games and even a giant outdoor
chess board.
Friday footy has never been better either, with a sports
bar that has no less than 28 screens and, of course,
an exceptional range of cold beer on tap to keep
spirits high whether your team wins or loses.
For those who prefer their drinks shaken or stirred, the
cocktail lounge is also the ideal place to share a story
or three. The signature Queensland-inspired honey and
pineapple margarita and toasted coconut margarita
have fast become favourites among thirsty locals.
The bars, bistro and outdoor beer garden are
integrated, creating a connected experience for
patrons as they work their way around the expansive
venue. This was no mistake, of course, with sweeping
lines and veranda spaces encouraging exploration
throughout the Brook Hotel.
Jeremy said the sports bar blends into the cocktail
lounge, which weaves into the dining spaces.
“The thread of experience is woven between indoor
and external areas via large openings on both the
East and West façade, blurring these boundaries via
material selection and colour palette.
QHA REVIEW | 21

FEATURE
THE HOTEL IS PERFECT FOR CORPORATE AND
LEISURE TRAVELLERS, AND EVEN HAS ROOMS
SUITABLE FOR FUN-LOVING FAMILIES WITH A
MIX OF STUDIOS AND APARTMENTS.
QHA REVIEW | 22
“The design of The Brook represents the evolution of
the Aussie pub, blending optimised patron experience
with a highly functional business, set against the
backdrop of the Queensland veranda experience.”
With the Nightcap Plus hotel now open for business
too, locals can enjoy a staycation and out-of-towners
can relax just metres from the Brook.
The hotel is perfect for corporate and leisure travellers,
and even has rooms suitable for fun-loving families
with a mix of studios and apartments.
For those travelling on business, the venue’s
boardroom and function space makes events and
corporate catchups easier than ever, as well as
offering a lounge area to work and relax in. After those
long meetings visitors can unwind in the gym and
reenergise and earn a delicious meal at the Brook.
ALH Hotels state manager for Queensland and the
Northern Territory, Stephen Clarke, said the hotel offers
comfort and convenience, just steps from the iconic
Brook Hotel.
“The four-storey Nightcap Plus hotel brings a fresh
new accommodation option to Brisbane’s north west
region, with rooms ranging from studios to apartments
and a lobby lounge patrons can work or relax in.”
The massive construction task was undertaken by
leading builders, Rohrig, who are responsible for a long
list of popular Brisbane and Sydney pubs and hotels.
Rohrig Construction Manager, Matthew Tucker, said it
was indeed a big undertaking.
“Hospitality projects like this one are our specialty and
we love breathing new life into local icons like The
Brook.
“Our longstanding relationship with ALH has led to
many hospitality success stories, as they constantly
push the envelope with some of Australia’s greatest
pubs.”
If you live in Brisbane, there is no better location for
a long, lazy lunch or Friday sundowner under the
stunning fig. Head on down and celebrate life at the
Brook Hotel – just 10km from the Brisbane CBD.

ATTORNEY-GENERAL
The Honourable Yvette D’Ath MP
TAKING A STANCE
Sexual Violence Awareness Month runs from Sunday
1 October 2023 until Tuesday 31 October 2023 and
gives all Queenslanders the opportunity to play their
part by taking a stance against sexual violence.
Given almost 500,000 women in Queensland over the
age of 15 have experienced sexual violence in the last
two years, supporting women to report sexual violence
is more important than ever.
I’d like to promote a great initiative which began in the
Wide Bay Burnett area and is now being implemented
throughout licensed venues across the region.
The Queensland Police Service (QPS) Women’s Safety
in Licensed Venues project promotes awareness,
prevention and assistance around drink spiking and
associated sexual assaults. Drink spiking often leads to
sexual assault, however victims are frequently reluctant
to report the incidents.
QPS has partnered with the Office of Liquor and
Gaming Regulation (OLGR) and other government and
non-government organisations, including local liquor
accords, Wide Bay Health, counselling services, taxi
companies, backpacker hostels and companies that
hire farm workers to help amplify the message that
sexual violence is never acceptable.
The project also provides information and resources to
help identify drink spiking and prevent sexual assault. It
also gives people a means to report sexual violence.
There are a range of activities and events being
held across the state throughout Sexual Violence
Awareness Month, reinforcing the message that
violence is never acceptable and highlighting the
support options available for those who have been
affected by sexual assault and sexual abuse. Two of
these events are being hosted by organisations that
received an Investing in Queensland Women grant
earlier this year.
The Queensland Sexual Assault Network Inc. (QSAN)
in Brisbane and the Domestic Violence Action
Centre in Toowoomba are using their funding to
host workshops and events that raise community
awareness and understanding of sexual violence.
I encourage you all to take a stand against sexual
violence by participating in an event in your local area:
justice.qld.gov.au/about-us/services/women-violenceprevention
QHA REVIEW | 24

Victoria Thomson OLGR
IDENTIFY, PREVENT AND RESPOND
Sexual Violence Awareness Month is held in October
each year and provides a timely reminder for licensees
to ensure they are doing everything they can to create
safe and welcoming environments for patrons and
staff.
There is a link between excessive alcohol consumption
and a heightened risk of sexual violence. Therefore, it
is imperative licensees have strong controls in place
to monitor responsible service of alcohol and patron
behaviour.
In my column last month, I discussed the new Venue
Controls Program that the Office of Liquor and Gaming
Regulation (OLGR) is implementing. This program has
been designed to help licensees have proactive and
versatile controls in place to minimise risk, so they
record fewer incidents.
The implementation of this program also sends a clear
message that sexual violence and harmful behaviours
will not be tolerated in any form.
Every individual has the right to enjoy a night out
without their personal safety being compromised
or being made to feel uncomfortable. Equally staff
should be able to undertake their duties in a safe and
supportive space without fear of being harassed,
assaulted or violated in any form.
The Office of Liquor and Gaming Regulation (OLGR)
is collaborating with QMUSIC and Griffith University’s
MATE Bystander to develop a suite of resources
for licensees to use which address some of the
commonly faced incidents relating to sexual violence
and discrimination that patrons and staff experience in
venues.
These resources will also help venue staff to be able
to identify, prevent and respond to incidents of sexual
violence and discrimination, and to increase their
understanding of the common types of incidents that
women and staff can unfortunately experience.
For more information on Sexual Violence
Awareness Month, including a range of tools and
resources visit www.qld.gov.au (Sexual Violence
Awareness Month | Community support | Queensland
Government).
For further information about patron and staff
safety visit: business.qld.gov.au/industries/hospitalitytourism-sport/liquor-gaming/liquor/compliance/patronstaff-safety
For further information about liquor and
compliance visit: business.qld.gov.au/industries/
hospitality-tourism-sport/liquor-gaming/liquor/
compliance
QHA REVIEW | 25

LEGAL MATTERS with Curt Schatz
FOOD AND HYGIENE LICENCE – AN OVERVIEW
QHA REVIEW | 26
A vital component of operating a pub or hotel in
the hospitality industry is the service of food and
beverages. To ensure the safety and health of
consumers, specific legislative requirements govern
the application and issuance of food and hygiene
licenses (food licences) which allow operators to
serve food at their premises. This article highlights the
applicable legislative requirements and the process
for applying and obtaining a food licence for your
business.
In Queensland, the Food Act 2006 and the Food
Safety Standards provide parameters which aim to
ensure that food is safe and suitable for consumption.
Under the Food Act 2006 all food businesses,
including pubs and hotels, must comply with specific
requirements to obtain and maintain a good licence.
The Act sets out the fundamental obligations related to
food safety, handling, preparation and storage.
Under the Act, a person must not carry on a licensed
food business unless that person holds a licence
to carry on the business. A licensed food business
includes a business that manufactures food or involves
sale of unpackaged food by retail (which would include
restaurants, catering businesses, meals supplied with
accommodation and takeaway).
In order to obtain the relevant licence to operate a
licensed food business, an application must be made
to the local government for the area in which the pub
or hotel is situated. For example, if your premises is
based in the Brisbane CBD, you will need to apply
to the Brisbane City Council for a food licence. In the
application, you will need to include basic contact
information such as:
a. a name, and where the entity is a corporation, the
name of the corporation and its directors;
b. the address of the applicant;
c. the address of the premises for the licence;
d. a brief description of the food business proposed
(for hotels and pubs this would be the operation of
a restaurant within a liquor licenced premises); and
e. whether the applicant has a criminal history and
details of any offences (for corporations this
information is required of any executive officers of
the company).
Where you intend to provide off-site catering of food,
you will also need to specify this in your application for
a food licence. A designated food safety supervisor
(FSS) must be appointed for each establishment.
The FSS is responsible for overseeing food handling
practices, training staff and ensuring compliance with
food safety standards. The FSS must hold a valid
statement of attainment for completing the required
food safety training. An application may be granted if
the local government is satisfied that you are a suitable
person to hold the licence and the premises is suitable
to carry on the proposed food business.
The Act incorporates the Australia New Zealand
Food Standards Code as a regulator standard.
The Code outlines specific food safety standards
and requirements that must be adhered to by food
businesses. The local government authority is
responsible for conducting regular inspections of
food businesses to ensure compliance with the food
safety standards, and inspections may be conducted
unannounced and at ransom. The inspecting officer
may assess various aspects of the premises including
cleanliness, food handling practices, staff training and
record-keeping.
If you are found to be non-compliant, there may be
enforcement action including fines, suspension or
cancellation of your food licence. You may alternatively
receive an improvement notice which will require you
to remedy contraventions identified from an inspection.
If your food licence is suspended or cancelled and
you are no longer allowed to serve food, this may
affect your obligations under your liquor licence. It is
essential for pub and hotel owners to maintain proper
documentation and remain in compliance with their
obligations as to retain their food licence.
If you require any assistance with the application
process or understanding your obligations, please
contact me.

FOCUS
QHA REVIEW | 28

FOCUS
SETTING THE
BAR HIGH
AFTER RE-OPENING LAST YEAR WITH A BRIGHT
NEW LOOK, BURLEIGH TOWN HOTEL’S EPIC
SPORTS BAR HAS TAKEN THE INDUSTRY BY
STORM AND REDEFINED THE WAY WE SEE
SPORTING ENTERTAINMENT IN VENUES.
As a fixture of Burleigh Heads for decades,
the Gold Coast community rejoiced when their
beloved watering hole returned in November
last year. In addition to a range of colourful
new spaces and a sprawling beer garden, the
venue’s $4.5 million renovation also revealed a
modern sports bar unlike any other.
Featuring one of the biggest pub screens in the
southern hemisphere, it’s no wonder why the
pub took home the award for Best Sporting
Entertainment Venue at the 30th QHA Awards
for Excellence this year. In fact, senior marketing
manager at the Burleigh Town Hotel, Carly
Balding, said they went into the awards gala
with plenty of high expectations.
“The night was absolutely electric, filled with
anticipation and celebration. When we were
announced as the winners, we were over the
moon! The reaction from our team and the
Burleigh community was incredible, and it’s a
moment we’ll cherish forever.
“We believe we won Best Sporting
Entertainment Venue because of our
commitment to providing an unparalleled sports
viewing experience. We offer a truly immersive
and thrilling atmosphere for sports fans.
QHA REVIEW | 29

FOCUS
“Our unique features, such as our exceptional service,
sets us apart from the rest. We also take pride in our
deep understanding of sports and strive to create a
welcoming environment where fans can connect and
celebrate together,” she said
If this development tells us anything, it is that Burleigh
Town Hotel has done nothing but boost its reputation
for catering to the vibrant Gold Coast community and
providing a place for locals to come together and
enjoy their favourite sports in a thrilling atmosphere.
The venue is truly a sports lover’s dream, and includes
not only an 11-metre curved screen, but also a
suspended cylinder TV made specifically so that no
matter where you are in the room, you have a perfect
view of the game.
In an effort to give guests as close to a stadium
experience as possible, the pub also cheekily added a
crowd kiss-cam. I mean, you couldn’t ask for a more
light-hearted and jovial atmosphere for sports banter.
When asked about how they perfected such a niche
entertaining space in their venue, Carly said that an
important part of creating a unique environment is
understanding your customers and catering to their
needs.
QHA REVIEW | 30

FOCUS
“It’s important to invest in what your customers want,
whether it’s state-of-the-art screens, comfortable
seating or a variety of sports programming, and
develop a brand point of difference that makes your
venue stand out from the competition.
“Ultimately, it’s about creating an unforgettable
experience for sports fans and building a loyal
community around your venue,” she said.
Of course, after six months’ worth of renovations, the
venue didn’t just open its doors to a new sports bar.
In an effort to become a welcoming, family-friendly
entertainment hub on the Gold Coast, Burleigh
Town Hotel now boasts a revitalised bistro, gaming
room, kids playground and perhaps one of the most
luxurious and spacious beer gardens in the country.
Needless to say, with food and beverage led hospitality
operator, Australian Venue Co, at the helm, you can’t
expect the pub’s menu to be anything but amazing.
In addition to hand-stretched woodfire pizza and
other contemporary takes on classic pub food, the
venue’s sports bar also serves nostalgic Aussie sports
favourites like snags in bread, sausage rolls and
rissoles.
Carly said the entirety of the venue’s redevelopment
was inspired by a desire to fill a gap for sports fans in
the south Gold Coast area – particularly in Burleigh.
“Our design aims to capture the essence of Burleigh’s
long-standing love for sports, from surfing to AFL,
NRL and everything in between. We wanted to create
a space where the Burleigh community could come
together, feel a sense of belonging and cheer for their
favourite teams.
“The unique design elements, combined with our
exceptional service and dedication to sports, cater to
the passionate sports enthusiasts in our community,”
she said.
The Burleigh Town Hotel is definitely a gamechanger
– not only when it comes to the creativity and
modernisation of sporting entertainment in pubs,
but also when it comes to the gradual shift to more
distinct, customer-inspired spaces in Queensland
venues.
QHA REVIEW | 31

QHA REVIEW | 32
The pub will certainly remain the foundation of sport
for the Burleigh Heads community, where fans can
gather to support their favourite teams and witness the
very best of Australia’s passionate sport industry. With
plenty of monumental grand finals coming up, Carly
simply said the future for the venue is nothing short of
exciting.
“We have some amazing events lined up. We will be
hosting our first AFL and NRL Footy Finals, where we
will create an electric atmosphere for the most intense
matches of the season.
“Of course, we can’t forget the Melbourne Cup, where
we’ll be celebrating the races in style. These events will
be unforgettable experiences, and we invite everyone
to join us and be a part of the excitement at Burleigh
Town Hotel,” she said.

SUPERANNUATION
FIRST HOME SUPER SAVERS SCHEME
How we can help your employees save for their
first home
The First Home Super Saver Scheme (FHSSS) may
be a bit of a tongue-twister, but simply put, it’s a way
people can save for a first home using their super
account. How does it work? Are there any risks? And
how can we at Hostplus help your staff make use of it?
Are your employees looking to buy their first
home?
One of the biggest challenges for prospective
homeowners is saving up for the initial deposit.
Depending on how much money they can regularly put
aside, this process can take quite some time.
This is why, in 2017, the government introduced the
FHSSS. It’s a method for saving using their super
account that may help people get to their goal faster
than if they had put money into a regular savings
account.
How the FHSSS works
The FHSSS lets members use their super account to
save for their first home deposit. The amounts they
save are not taken out of the regular contributions
made by their employer. Instead, members make extra
contributions into their super account that they can
later draw on to help purchase their first home.
Under the FHSSS, singles can contribute to their super
account to help save for a first home:
• up to $15,000 per year, or
• $50,000 over their lifetime.
When they are ready to withdraw the money from
their super account under the FHSSS, members
apply to the Australian Taxation Office (ATO) FHSSS
webpage. The ATO will work with them and Hostplus
to help members withdraw the money from their super
account to buy their first home.
Benefits
What is the difference between using this scheme and
putting money aside in a bank account, though? One
difference is the potential to earn more interest on
money in a super account than in a standard everyday
bank account.
The other plus for using the FHSSS is the tax savings.
Because there are tax advantages to saving within
super, they could boost their savings towards a
deposit by at least 30% more than they would using a
standard deposit account.
Important considerations
There are a few things to be aware of though. First,
the tax advantage above only applies to concessional
(before-tax) contributions. Any non-concessional
contributions to super made from after-tax income are
already taxed at the member’s marginal tax rate.
Next, as the name suggests, the First Home Super
Saver Scheme is only designed to be used once
to purchase a first home. It cannot be accessed
by someone if they have owned property before in
Australia or have made a previous FHSSS release
request.
The property a member intends to buy or construct
using the FHSSS must be in Australia. Also, they must
sign a contract to buy their house within 12 months of
having received the money. Otherwise, they will need
to recontribute the money to their super fund. If they
do not, they may be subject to extra taxes.
Finally, there are limits on the amount members can
contribute under the scheme. A maximum of $15,000
of voluntary contributions from any one financial
year can count towards the FHSSS, up to a total of
$50,000. These limits don’t include any investment
earnings on those contributions.
Visit the ATO website for more details about the
conditions and eligibility criteria.
We’re here to help your staff with the FHSSS
Knowing how to use the FHSSS can be tricky. Our
financial advisers can help your employees determine
whether the FHSSS is right for them and how it could
help them save for a deposit sooner. Your employees
can contact us on 1300 467 875 or use our online
contact form to book an appointment with one of our
Hostplus financial advisers.
QHA REVIEW | 34
This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information
is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS), available at
hostplus.com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at
hostplus.com.au. Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657
495 890, MySuper No 68 657 495 890 198.
Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members
of Hostplus. Advice is provided by financial planners who are Authorised Representatives of IFS. Fees may apply for personal financial advice; for further
information about the cost of personal advice, you can speak with your financial planner or visit our website www.hostplus.com.au. Information to help you decide
whether you want to use personal financial advice services being offered is set out in the relevant IFS Financial Services Guide, a copy of which is available from
your financial planner.

Adam Floyd TAB, MAX & SKY
WE’RE ON
A lot has happened since my last update. Women’s
World Cup went down like a storm with punters,
bringing maximum excitement into hotels across
the country. TAB also underwent a rebrand, with it
successfully launching a fantastic new campaign into
market which posed the question, “What is Australia’s
national sport?”.
By now, you will have noticed the exciting refresh of
our iconic TAB brand with the launch of our “We’re
On” identity – two simple words that reinforce our
ability to show up for just about every sport and race
there is and heighten the anticipation of the nation.
The introduction of “We’re On” is just the beginning
of our comprehensive rebrand, which includes a
vibrant new colour palette and spans a wide array
of touchpoints, from revamped marketing materials
and captivating content to eye-catching merchandise
and signage that will cover our extensive TAB Retail
network.
We’re keeping the iconic green – so for our customers,
you don’t need to pull anything off the walls just yet.
What is Australia’s national sport?
We also proudly launched the new look TAB brand
across Australia with our “Sport is our Sport”
campaign. The new campaign is currently showing on
TV screens across the nation, billboards, in cinemas
and, of course, in venue!
We’ve produced this campaign in a way that provides
maximum flexibility to how we bring our brand to life
throughout our retail network – with a sport or racing
focus, or for a specific event or time of year.
To tease the campaign, we started a conversation
around the country which asked one contentious
question – what is Australia’s national sport?
Our customers weighed in on the debate and 35% of
survey participants said AFL is our national sport. At
the same time as polling our customers, we asked our
team members and found 41% of us think cricket is
our national sport.
Regardless of the results, one thing is clear – Aussies
will play, support and conquer almost any sport. Which
means there is only one logical answer… “Sport is our
Sport”.
MAX partners with AAC Paging
In the MAX space, we’ve partnered with AAC Paging
to provide PulseLive paging for our partners, a solution
for not only the gaming room but for the entirety of the
venue.
Easily configured to be unique for every venue,
PulseLive paging works with MAX’s Live Data API
to provide real time alerts for machine events and
the ability to reward customers, whether carded or
non-carded. There are a number of reports available
through the system, meaning tracking staff response
times and customer wait times has never been easier.
Recently, the AAC PulseLive paging has been
enhanced to include Postcode Heatmaps, AML and
RSG reporting. Vouchers can also be generated by
specific, configurable triggers that allow venues to
reward customers at the time of the event with no
need to wait until the next day. Reach out to your local
MAX rep for a demonstration or quote.
QHA REVIEW | 35

EMPLOYMENT RELATIONS
with Jenna Penfold
THE IMPORTANCE OF RECORD KEEPING
QHA REVIEW | 36
A key topic that was discussed during QHA’s 2023
ER Conference last month was the importance of
running a procedurally fair discipline and performance
processes and keeping written records to document
any such process being undertaken by an employer.
Record keeping is an essential part of any effective
discipline, performance management or grievance
procedure. However, it is unfortunately a key step that
is often pushed to the bottom of the to-do list among
so many other competing demands. This means that
many employers do not document everything in a
procedurally fair process that they should.
Accurate documentation at each step of an
employment process is essential, not only to ensure
a procedurally fair process for the employee but
equally so that the employer can rely upon the records
if needing to defend an employee’s claim before
an external tribunal, including in an unfair dismissal
process.
How to document an employment process
Although every matter will be assessed on a case-bycase
basis, considering the specific circumstance of
the employee’s conduct and/or performance concern,
the following records should be kept as a guide to a
procedurally fair process. These records are crucial to
help you substantiate every step you take to reach an
ultimate decision.
1. On commencement of employment
If you have policies in place which speak to discipline,
performance management, grievances, complaints
and/or have a code of conduct in place, these
documents should be provided to all new employees
on commencement of their employment. To
demonstrate that you have effectively communicated
your policies to employees, it is recommended that
you have all employees sign or initial and date the
policies, to demonstrate their acknowledgement as
having read and understood the policy’s content.
Should an employee later breach the code of conduct
or another policy, you can rely upon their signed copy
of the document to demonstrate that they were aware
of the employer’s expectations.
2. During employment
Performance
Documentation regarding an employee’s performance,
including any documented warnings of performance
problems, are some of the most important evidence
the employer has at their disposal when trying to
defend an unfair dismissal claim or other tribunal
application. This is particularly important when an
employee alleges that they never had notice of any
performance issues prior to their dismissal.
It is helpful to hold regular performance reviews to
ensure that expectations are set, and that an employee
is receiving consistent feedback. This is best practice
and provides an opportunity for areas to concern to be
raised as they occur, and such an opportunity for the
employee to demonstrate improvement.
Documentation about an employee’s performance,
both positive and negative, should be created and
stored on the employee’s record. This can be useful
both for positive actions (like promotions or pay
rises) and for identified areas of improvement of
performance, including for later discipline processes if
there is no improvement in the area of concern.
If you are putting an employee on notice that they
need to focus on a particular performance concern,
it is important that your written record detail a plan of
action, like an agreed timeframe for improvement, so
that the employee is clear on what has been discussed
and agreed.
Documenting incidents
When you become aware of any negative incident
concerning an employee (i.e., conduct issue,
persistent lateness or inappropriate conduct towards
another employee), these must be file noted and
stored on an employee file. The file note should
include a brief description of what happened, when
the incident occurred and who was involved. An
isolated incident may not prompt formal action or the
commencement of an investigation process. However,
where there is a repeated pattern of behaviour that will
require a more formal response, a documented history
will assist you.
Meetings
Documenting meetings is useful to demonstrate the
employer’s progressive efforts to raise concerns with
an employee and to assist them to improve. This may
be in the form of a file note, an email or a record of
conversation.
If possible, two representatives for the employer
should be present in any meetings with an employee
– one person to conduct the conversation and the
other to take contemporaneous notes of what is

Jenna Penfold EMPLOYMENT RELATIONS
discussed. Your meeting notes will serve as accurate
documentation of what was discussed and how
decisions have been reached. It is much easier to
refer to contemporaneous notes from the time of the
meeting, than to try and remember what was said
when you are months down the line before an external
tribunal.
When inviting an employee to a formal meeting, like
in the circumstances where an employee is alleged
to have breached a policy and may be liable to
disciplinary action, the meeting invitation must be sent
to an employee in writing (i.e., email), and a record of
any response received saved on file.
It is important to write down the date and time of a
meeting, including start and finish times, and who was
present. Dated documents will make it easier to place
conversations and actions into a timeline later.
Where the employee is provided with an opportunity to
respond to any allegations or concerns, their response
should be documented in as much detail as possible
in the meeting notes. This is useful evidence to say
that you provided the employee with an opportunity
to respond and that their response was taken into
consideration before any making any decisions.
Where a plan of action is agreed upon, the plan and
any potential consequences for non-compliance
should be noted.
Warnings and written records
While there is no formal requirement to provide an
employee with three warnings, as is often thought, an
employer should be providing the employee with an
opportunity to improve or rectify any areas of concern
prior to termination being considered.
A key takeaway from our ER Conference in August
was that the Fair Work Commission will usually take
this into consideration when a terminated employee
makes an application for unfair dismissal. In addition,
if an employer were to have a specific performance or
discipline policy or procedure in place, it is imperative
to follow this as a commissioner may find a dismissal
to be unfair on this basis.
Should an employer decide to issue an employee
with a warning about their conduct or performance,
this should be done in writing and a copy provided to
the employee and stored on their file. The employee
should be requested to sign the copy of the written
warning. This way, the employee would not be able
to argue later that they never received a warning
about the conduct that may have exposed them to
disciplinary action.
If the employee refuses to sign the document, you
should make note of this refusal on the warning
(i.e., employee declined to sign on and any
reasoning provided).
Clear expectations should be set outlining what
improvements are required moving forward. The
consequences of future conduct of a similar nature
must be clearly explained in the written warning.
Important lessons
Minimal or nonexistent documentation can create
a potential liability for the company, if you ever find
yourself needing to respond to a discrimination claim,
an unfair dismissal or even an application for workers
compensation.
Document in a timely manner. By creating
documents as close to the meeting or conversation as
possible (preferably on the same day), your record will
be as accurate as possible.
Be impartial. Try not to use emotive language in
your records as they may one day be provided to an
external tribunal, like in an unfair dismissal proceeding.
Use plain language and only state the facts. For
example, don’t say “Karen made her usual excuses
for her lateness”. Detail the exact reasoning Karen
provides her for lateness.
Follow a procedurally fair process. It is inevitable
that you will have to conduct discipline and/or
performance improvement processes with your
employees at some point in time. When doing so, it is
important that a fair process is undertaken, ensuring
the employee receives natural justice when responding
to any allegations or concerns. The failure to do so
will almost certainly lead to a tribunal finding that the
ultimate decision made was unfair.
Should you find yourself in a situation where you
are unsure as to whether disciplinary action should
be taken, you are considering implementing a
performance process, or unsure whether the
misconduct warrants dismissal, contact the QHA’s
Employment Relations team for advice. QHA’s HR
Manual provides template letters for each step of a
disciplinary process which can be purchased for an
annual subscription by visiting our website.
QHA REVIEW | 37

QHA REVIEW | 38
INSIGHTS
GLOBAL LOCAL

INSIGHTS
RETURNING
TO THE ROOTS
AUSTRALIA OWES ITS THRIVING PUB INDUSTRY TO
EUROPE, SO IT’S CERTAINLY FASCINATING TO SEE HOW
ONE OF THE OLDEST EUROPEAN PUBS IN THE WORLD
CONTINUES TO ADAPT TO MODERN TIMES AND THRIVE.
QHA REVIEW | 39

INSIGHTS
GLOBAL LOCAL
IN THE LATE SIXTEENTH CENTURY HOFBRÄUHAUS WAS ESTABLISHED BY DUKE
WILHELM V TO SOLELY SUPPLY BEER TO THE BAVARIAN COURT.
While our national pub industry has evolved to have a
unique culture of its own, Aussie venues have never
strayed too far from their traditional European roots –
especially when it comes to great food, incredible beer
and high-spirited celebrations.
This is especially evident in Queensland, where
Oktoberfest (Germany’s largest beer festival and
a favourite event in pubs worldwide), is perhaps
recognised more than any other place in the country.
In fact, Queensland is said to be the very birthplace
of the event in Australia after Brisbane locals and
German-Australians, Kim and Boris Zoulek, wanted to
introduce German festivities to the region in 2008.
So, in celebration of Queensland’s Oktoberfest coming
up on 14 October and the traditions that spurred on
Australia’s sprawling and passionate beer culture, let’s
explore one of the oldest and most famous pubs in the
world – Hofbräuhaus.
It goes without saying that Europe’s bustling pub
scene stretches back hundreds of years, and was
founded for much of the same reasons we value pubs
today – a light-hearted place to eat, drink and enjoy
time with mates. The Hofbräuhaus in Germany is no
exception, and was actually opened to the public by
the same king that is commemorated at Oktoberfest
every year.
In the late sixteenth century Hofbräuhaus was
established by Duke Wilhelm V to solely supply beer to
the Bavarian court. After this time, Munich found itself
under siege by Swedish troops during the Thirty Years’
War in 1632. To avert the destruction of the area, the
brewery paid homage to the Swedish in the
form of 23,168 litres of beer and spared
the city from further harm.
It was King Ludwig I’s marriage to Therese of Saxony-
Hildburghausen in 1810 that gave rise to Oktoberfest
– the very same beloved king that issued a decree
in 1828 that granted public service of food and drink
and marked the start of the Hofbräuhaus as a tavern.
Following this, the great popularity of the venue caused
a lack of space, which resulted in the relocation of the
pub in 1988 to its current site in Munich.
Today, Hofbräuhaus continues to bring people
together and share it’s rich mix of tradition, culture,
and comradery. The venue embodies the simple joys
of Bavarian culture, with world-class beer, homemade
German cuisine and authentic live tavern music.
Speaking of extraordinary beer, Hofbräuhaus’ brews
are iconic, and continue to be made in accordance
with Reinheitsgebot (also known as the German Purity
Law) which is said to be the world’s first law related to
food and beverage.
In April 1516, Duke Wilhelm IV issued a rule stating
that only water, barley and hops are allowed to be
used as the key ingredients in beer production. Not
only did this ensure quality and consistency, but
additionally stopped brewing experiments involving
dangerous ingredients that were far from drinkable.
Towards the end of the nineteenth century, the role
of yeast in brewing to achieve fermentation was
recognised and accepted into the Reinheitsgebot
law. As such, yeast remains one of the four major
ingredients used by German brewers to this day.
Hofbräuhaus is known for following traditional brewing
methods and having a major role in Munich’s beer
culture. In fact, the beverage that made the pub
famous, Hofbräu (a traditional, full-flavoured German
Lager with a crisp, clean finish), is still made exactly the
same way today as it was more than 400 years ago.
QHA REVIEW | 40

INSIGHTS
GLOBAL LOCAL
QHA REVIEW | 42
Despite this, the old pub is far from stale, and
continues to thrive by being inclusive and following
current industry trends. In addition to serving nonalcoholic
wheat beer, the venue creates seasonal
specialties that ooze modern brewing ingenuity such
as their Hofbräu Winterzwickl (a winter release with
caramel and chocolate), Hofbräu Sommerzwickl
(a summer release with fruity notes) and Hofbräu
Oktoberfest (a unique release for the festival that is
hoppy and floral). The pub has also adapted to the
industry’s growing love for lighter, more experimental
and tropical brews with Radler – a popular
summertime concoction that is a mixture of beer and
lemonade.
Hofbräuhaus’ pride in being both traditional and
modern also shines through when it comes to the
craftmanship, quality and sustainability of their kitchen.
On the pub’s menu you will find popular German
classics like suckling pig, sausages, liver dumplings,
sauerkraut, pork knuckle, vegetarian cheese spaetzles,
Bavarian cream, Kaiserschmarrn, and apple strudel –
all prepared daily by the venue’s own butchers, pastry
chefs and bakers.
The pub is a big believer that short transportation
distances contribute to good quality food, and place
great emphasis on freshness and regional products,
with their vegetables being sourced from local farmers
and gardeners in Munich, their meat deriving from
Bavaria and their flour purchased straight from the mill
next door.
While Australian venues have the luxury of space and
are often presented with renovation opportunities,
many European sites have the unique issue of storage
limitations, especially when it comes to heritage-listed
structures. Because of this, careful storage solutions
are essential at Hofbräuhaus’, as they not only
preserve the building but also help to conserve energy.

INSIGHTS
For example, the large quantity held by the pub’s
massive beer tanks enables the venue to minimise
the number of trips that beer tanker trucks make,
which also help to reduce delivery traffic in the limited
medieval streets of Munich.
Hofbräuhaus’ also uses state-of-the-art kitchen
appliances chosen to specifically lower water and
energy consumption. These sustainable measures,
combined with the use of regional suppliers and smart
storage solutions, significantly reduce the venue’s
carbon footprint, and cement it as a progressively run
pub 434 years in the making.
Many of the employees behind these procedures
have also worked with the pub for decades, with
the venue’s belief in close cooperation and mutual
appreciation being integral to the joyful and authentic
Bavarian hospitality experience.
Basically, when you picture Hofbräuhaus, picture
massive halls reminiscent of German architecture
hundreds of years old filled with classic drinking
songs played by Oompah bands, waiters dressed in
lederhosen and, of course, plenty of beer steins.
So, regardless of having a history that stretches back
around 218 years more than Australia’s own, and
despite generally staying true to its historical traditions,
Hofbräuhaus (and by extension the pub culture in
Europe) manages to be adaptable, sustainable and
inclusive.
Embracing modern trends, providing the very best in
hospitality, food and drink, consistently experimenting
with innovation, throwing joyous celebrations and
going above and beyond to make everyone feel
catered towards and welcome – they are the roots of
our thriving pub industry.
As long as Queensland continues to embrace creativity
and draw inspiration from not only our industry’s roots,
but from venues across the world, pubs will remain an
iconic, ever-evolving and important part of our culture.
QHA REVIEW | 43

ACCOMMODATION with Tom Fitzgerald
MAJOR EVENTS SUPPORTING
ACCOMMODATION AND TOURISM
QHA REVIEW | 44
Queensland has hosted a variety of major events
this year including the FIFA Women’s World Cup, the
Pacific Airshow, Exercise Talisman Sabre, several
key business events and numerous AFL and NRL
matches.
These events contribute to visitation, tourism spend
and fuel demand for hotel accommodation. Future
events scheduled include the Pink concerts, the
Gold Coast 500 supercars, the Australian PGA Golf
Championships, the Foo Fighters concert and the
British and Irish Lions Rugby tour.
While international travel is increasing as an attractive
option for Australian consumers, it is our interstate
and domestic travellers that provide most of our
accommodation revenue. Therefore, it is critical that
Queensland continues to invest in major events and
promoting the destination as an attractive place to
visit, helping support occupancy rates throughout high
and low seasons.
Leveraging events
The popularity of events provides an opportunity to
capitalise on increased revenues. Considerations
for leveraging often include themed hotel dressing –
promoting a particular event and creating memorable
experiences for guests. This may include packaging
offers to attract customers, incorporating eventinspired
promotions, marketing to attract bookings or
providing directions and transport services to events.
The supply and demand nature of events provide
opportunity for price increases in room rates. It is
also important to get the pricing balance right in
order to maximise the visitation opportunity while also
encouraging positive value perception by guests.
The current major events landscape has seen some
results driving exciting increases in demand and in
accommodation bookings. While there is plenty of
time remaining in 2023, forward hotel bookings in host
markets are increasing rapidly for 2024 events.
FIFA Womens World Cup
The four FIFA Womens World Cup matches played at
Suncorp Stadium stimulated solid demand for hotel
accommodation as evidenced by average daily rate
(ADR) and room occupancy results.
In July, on the night of the Australia v Nigeria game,
Brisbane posted an average room occupancy of
91.3% –the highest recorded by the city to date. This
assisted boosting occupancy in a typical low season.
PINK concert in Townsville
The international pop star’s March 2024 show at
the Townsville Stadium sold out within 16 minutes
of going on sale. This is the only regional leg on the
tour, so forward accommodation bookings have seen
significant spikes.
Taylor Swift going to Sydney and Melbourne
Taylor Swift is due to perform her Eras Tour in
February. In Sydney and Melbourne, 60% of rooms
are already booked out. Airlines and hotels reported a
huge spike in bookings for flights and accommodation
even before the tickets went on sale. Melbourne hotels
are holding almost tenfold more bookings over Swift’s
concert dates compared to the year prior. Swift’s
concerts could also break Melbourne’s record for most
hotel rooms ever booked for an event. The Victorian
capital has approximately 35,000 hotel rooms, with
the occupancy rates are expecting to exceed 90
percent when Swift performs. The tour dates have
also seen spikes for New Zealand and South Korean
fans booking travel to Australia for next year. Hopefully
Queensland will enjoy some related positive spin-offs.
These results highlight the economic benefits, so the
QHA will continue to advocate for the Queensland
government to bid for these major events which have
high returns on investment.
Honourable mentions
High tendance for the NRL Magic Round in Brisbane
and Pacific Airshow on the Gold Coast also enhanced
hotel activity. Magic Round in 2023 delivered the
highest RevPAR for Brisbane since the 2014 G20
Brisbane Summit, with $328.59 on Saturday 6 May.
Gold Coast saw occupancy levels above 80% and
ADR at almost $370. Continued investment in major
events is critical and being seen by the state and local
governments. In the 2023-24 Queensland Budget, the
government is providing $271.9 million over four years
for Tourism and Events Queensland to deliver goals
towards the Towards Tourism 2023 strategy. $176
million was spent on the Cairns Convention Centre
refurbishment, set to stimulate increased demand
in the business events space in North Queensland
regions. With the variety of events on the calendar, it
is vital for accommodation providers to leverage these
opportunities. Tailoring marketing campaigns, creating
memorable guest experiences and being up to date
with events are all key considerations to capitalise on
forward booking prospects.

Damian Steele
INDUSTRY ENGAGEMENT
ON-PREMISE RESILIENCY
Looking at the state of the economy, we know that
inflation and interest rates have been impacting
households and consumer spending choices. The
main drags have been the surging cost of living and
sharply higher interest rates. While inflation has been
the more dominant factor, consumers are still clearly
very nervous about the outlook for interest rates
with many expecting this present pause to be just
temporary.
Current inflation was 6% at the end of the June quarter
and reached a 7.8% high in December 2022. The
current Reserve Bank of Australia (RBA) cash rate
target is 4.1% and there have been 12 interest rate
rises over the last 15 RBA meetings, combine this with
the current average existing home loan variable rate
being 6.24% (this was just 2.86% a year ago), and
stress is showing and resulting in customer sentiment
being stuck at recessionary low levels for the past year.
Risk aversion continues to surge with consumers
more inclined to save or pay down debt. In saying
that, we also know there is approximately a third of
the population who are not suffering financial stress or
lacking in consumer spending confidence.
Like household budgets, businesses are also being
impacted by rising costs which affects business
confidence. In trend terms, business confidence
remains at below-average levels, with retail one of the
weakest sectors. However, for the most part business
conditions have stayed resilient albeit with challenging
expectations that the economy will continue to cool,
and in trend terms, conditions have continued to ease
since January but still remain at above-average levels.
For our consumers’ actual spending behaviour, we are
now starting to see a shift and realignment of priorities
though not strictly along expected lines.
Reductions in retail spending intentions
Weakness continues to be seen in some discretionary
spending including department stores, clothing,
appliances, hardware, florists and confectionary.
Further, there has been reduction in spending
intentions on certain types of entertainment (recreation
and culture) resulting in declines in spending on things
like music stores, book stores, art galleries, boat
dealers, motor home dealers and camping equipment.
On-premise resilience is bucking the trend
Pleasingly for our sector, these reductions in
entertainment spending intentions are partially offset by
higher spending on things like eating out at restaurants
and visiting your local hotel, and future spending
intentions are carving a similar path forward. Postpandemic
it may be fair to ask the question whether
going out to a venue (on-premise) is now an essential
item for Australians. Despite the financial pressures,
most consumers (70%) are currently going out either
the same or more often. For those going out more, we
see a broad base of reasons highlighting why the onpremise
is currently still so resilient:
• I’ve been treating myself 42%
• There are new places that i have wanted to try 33%
• There have been more events than usual 32%
• I want to support local businesses 26%
• I feel safe in hospitality venues now 23%
Food continues to be a central driver for onpremise
visitation, but the drinks occasion can’t be
ignored either. At the core of on-premise resiliency
is the fact that it appears clear Australians love
treating themselves out for a meal and a drink,
trying new places, supporting local businesses and
experiencing events and occasions. The on-premise
offering connects people in person and gives them
memorable, shared experiences. This is particularly
important seeing as one in four Australians live alone
and so many now work from home. Plus, research
indicates that young adults are feeling lonelier than
ever. Consider these factors resulting in a ‘social
deficit’ and you start to understand that going out
helps to address this and how on-premise experience
represents the ‘cure’.
Source acknowledgments:
Carlton & United Breweries State of the Economy Report.
ABS Consumer Price Index and Monthly Household Spending (2023).
RBA Cash Target Rates (Aug 2023).
CommBank Household Spending Intentions 2023 report.
QHA REVIEW | 45

TRAINING AND SAFETY RTO 30826
with Therese Kelly
LAWS HAVE CHANGED FOR
AUSTRALIAN FOOD BUSINESSES
New changes to the Australia New Zealand Food
Standards Code mean that from 8 December 2022
new requirements exist for food service businesses
across all Australian states and territories.
The changes to the Standard 3.2.2A becomes
enforceable from December 2023. If your business
prepares and serves food then this change affects you.
Are you a food handler?
A food handler is anyone who works in a food
business and who either handles food or is in contact
with food surfaces such as cutlery, plates and bowls.
A food handler may do many different things for a
food business. Examples include making, cooking,
preparing, serving, packing, displaying and storing
food.
Why are food hygiene procedures necessary?
To make food safer for everyone, federal, state and
territory governments developed strict food safety
laws. These set minimum standards for any business
involved in the delivery, processing, preparation,
storage, transportation or service of food. Did you
know, even with food safety standards in place, it is
estimated there are over 4.1 million cases of food
poisoning in Australia each year. That is just over
11,000 people a day, every day of the year.
Some of the consequences of food poisoning every
year are:
• 86 deaths
• one million visits to doctors
• 31,920 hospitalisations
What is Standard 3.2.2A?
Standard 3.2.2A is a recent addition to the Australia
New Zealand Food Standards Code. This change
means that from 8 December 2022, new requirements
exist for food businesses across all Australian states
and territories.
The new requirements need to be met by any business
that prepares or serves food in any Australian state
and territory. Standard 3.2.2A outlines the need for a
food safety management system within a business by
introducing the following three tools:
• food handler training
• food safety supervision
• record management
The specific tools that a business needs to implement
is determined by the category of business. Category
one and category two food businesses must ensure all
food handlers have completed a food safety training
course or have appropriate skills and knowledge
before they start handling high-risk foods.
What are category one and category two
businesses?
Category one
Examples of category one businesses include:
• restaurants
• takeaway outlets
• caterers
• bakeries
QHA REVIEW | 46

Therese Kelly
TRAINING AND SAFETY RTO 30826
Category two
Examples of category two businesses may include
retail such as:
• delicatessens
• market stalls
• service stations
• convenience stores
Training requirements for hospitality businesses
Food safety supervisor requirements:
As per Food Standards Australia New Zealand
Standard 3.2.2A, it is a mandatory requirement
that hospitality businesses have at least one food
safety supervisor on their staff at all times. The aim
of a food safety supervisor is to prevent individuals
from becoming ill from food poisoning as a result of
incorrect handling and preparation of food.
This means at least one person must have:
• undergone nationally recognised training
• obtained the required units of competency to be
recognised as a food safety supervisor, these units
are:
SITXFSA005 Use hygienic practices for food safety
SITXFSA006 Participate in safe food handling
practices
• obtained their certificate within the last five years
The food safety supervisor is nominated by the owner
of a food business and may be the business owner,
manager, employee (for example, a chef) or an external
contractor. For a small business, it may be most
appropriate for the business owner to be the food
safety supervisor.
Food Handler Requirements:
All Food Handlers must be trained in food safety. Food
handlers are not just those employees who work in the
kitchen. A food handler can also be someone who:
• serves food to customers
• moves food into storage
• delivers food
• cleans equipment and utensils
Food handlers are required to:
• have food safety skills and knowledge as per Food
Standards Australia New Zealand Standard 3.2.2A
• be able to demonstrate this to a health inspector
• handle food in a safe manner that will not cause
food-borne illness
The Basic Food Safety unit SITXFSA005 - Use
hygienic practices for food safety is the entry level
unit of competency for food safety training within
the hospitality sector. It Includes basic food safety
practices such as personal hygiene and conduct,
food handling, housekeeping, waste disposal and
responsibilities where work involves preparation or
serving of food in establishments such as cafes, clubs,
hotels or bars.
For further information on non-accredited and
accredited training for the hospitality sector in
Queensland, please contact QHA on 07 3221 6999.
QHA REVIEW | 47

TOP DROP
VINTAGE ALE 2023
Coopers Brewery
LIQUID REFRESHMENT
NZ IPA
Garage Project
HOPPY BALBOA
Behemoth Brewing
Company
PEANUT BUTTER
WHISKEY
Sheep Dog
QHA REVIEW | 48
Yes, it has that distinct
Coopers taste thanks to
its hallmark fruity esters
produced by Coopers’
cherished ale yeast and
yes, it is sensational. But
are you really surprised?
Let’s face it, Coopers
are the original craft
brewery, and on scale,
are still the best by far.
This vintage ale is nothing
short of absolutely, mindblowingly
sensational with
a firm bitterness and malt
structure and delectable
stonefruit notes, namely
peach, grapefruit and
pine. Again, it is incredible
and I will most certainly be
cellaring a few.
This Wellington outfit
could very well have been
based in Australia if not
for the bureaucracy we
have become known
for. It’s a shame, but
thankfully we still get a
chance to sample their
magic beers. This one is
what I would describe as
a refreshing IPA, which
is not a usual descriptor
of IPAs. It has a clean,
crisp and even bitter taste
throughout with notes of
citrus and stonefruit.
What I have come to
expect from Behemoth.
Great name, great
artwork and great beer.
Correction, make that
‘exceptional’ on all
counts. This rendition will
punch you in the face with
its tropical fruit flavours
followed by a couple of
jabs of apricot, peach and
pine. Smooth caramel
malt footwork will then set
up the final pithy grapefruit
right hook. Lights out,
you’re done, knocked out
with a smile on your dial.
There’s no denying its
rich peanut butter flavour
with hints of butterscotch
and hazelnut. It is
moreish and thankfully
not too sweet. Perfect
straight with ice, it is
surprisingly thick and
quite syrupy, more akin to
a liqueur than a whiskey.
Anyhow, the Sheep Dog
was a hit and the bottle is
sure to be finished soon.

TOP DROP
INDIAN SUMMER ALE
4 Pines Brewing Company
AUSTRALIAN LAGER
Coopers Brewery
LEMONADE
POPSICLE VODKA
Billson’s
FIRST AVENUE PALE ALE
Scarborough Harbour
Brewing Co
Sweet citrus flavours to
the fore, predominantly
mandarin with a hint of
honeydew melon, it’s
light and a guaranteed
thirst quencher for those
upcoming hot summer
afternoons. A few of
these followed by a 20
minute power kip while
watching the cricket is
recommended.
Simply put, this is a lager
that is far from bland.
Delicate tropical notes
have been blended with
a subtle malt backbone
which make for a
refreshing, flavoursome
lager.
My goodness it tastes
exactly like a lemonade
popsicle. Crafted using
pure alpine spring water
sourced from Billson’s
well in Beechworth and
then triple distilled, they
are a flavour sensation
that is sure to be a hit this
summer.
Another class act from
Scarborough Harbour
Brewing. A sweet tropical
fruit aroma makes way
for a very easy drinking,
very light, refreshing and
fruity pale. It is sure to be
popular with the majority
of beer drinkers.
QHA REVIEW | 49

A CRAFTY BUNCH
STARBOARD SUNSETS
PERFECTLY POSITIONED ON THE REDCLIFFE PENINSULA WITH VIEWS STRETCHING OVER
THE MARINA AND SILHOUETTED BY THE GLASS HOUSE MOUNTAINS, YOU COULD SAY
SCARBOROUGH HARBOUR BREWING CO HAS IT’S ATMOSPHERE COVERED.
QHA REVIEW | 50
If there was an algorithm to calculate the
perfect place to sip a craft beer with some
mates, it would come pretty close to
Scarborough Harbour. Just far enough away
from the city to avoid the hustle and bustle,
but close enough to nature to enjoy the great
outdoors, the brewery is new, but has already
become a hidden gem in Moreton Bay.
Director of Scarborough Harbour Brewing,
Sonia Schweitzer, agrees that their brewery’s
location is extremely unique.
“While you will find a lot of breweries in urban
areas, ours is a little different, as it is situated
right on the water with amazing views. We love
hosting visitors from far and wide, but we also
love seeing our regulars.
“Here at the brewery, we want the locals of
our area to have a new ‘local’ – somewhere
to come often to enjoy a great beer and
food while bringing their family and friends to
experience our amazing location. We have a
strong focus on customer service, and our
keyword has always been ‘belong’.
“We love promoting our local area, and
have incorporated this into our beer names.
Our ‘Cliffe Red IPA is ode to Redcliffe and
our Thirteen Hills XPA is in reference to the
Glasshouse Mountains, which can be seen
in the distance from our harbour. Our other
beers refer to our nautical links such as Sailors
Strawberry Sour and Dark Sea Nitro Choc
Stout,” she said.
Solely funded and owned by local husband and
wife, Guy and Sonia Schweitzer, Scarborough
Harbour first opened its doors to the public in
April 2022. Inspired by the rustic, underground
feel of Canadian brewpubs, the venue certainly
stands out with its striking industrial and
nautical décor, complete with dark timber,
exposed brick and industrial lighting.
Sonia said their beers have been brewed onsite
since major renovations were made to the
ground floor in September 2022, where their
‘Engine Room’ is now situated.
“Our inspiration for the brewery came from a
family holiday in Canada in 2018. Previously
we had visited many breweries in Australia as
Guy loves craft beer, but we loved the moody,
intimate and rustic feel of the breweries in
Canada.
“We have an industrial-themed bar located
both upstairs and downstairs, with our core
beers being served on both levels. These are
our Reef Point Lager, The Bay West Coast
IPA, Hercules Hazy IPA, First Ave Pale Ale,
Mariner Mid Strength and Thirteen Hill XPA. We
complement these by brewing limited edition
beers regularly.

A CRAFTY BUNCH
QHA REVIEW | 51

A CRAFTY BUNCH
“We host live music three days a week, as it
provides great vibes for our venue and supports lots
of local musicians,” she said.
Despite celebrating its first birthday earlier this
year, the waterfront brewery has already been
busy applying for many of Queensland’s renowned
beer competitions, and found great success
when it came to the Royal Queensland Beer
Awards, Australian International Beer Awards and
Independent Beer Awards held earlier this year.
Not only did these events see Scarborough Harbour
take home Best New Brewery 2023 and Champion
Brewpub 2023, but also score eight gold awards
for their Reef Point Lager, Brutal Brut IPA, Sailors
Strawberry Sour, First Ave Pale Ale and The Bay
West Coast IPA – and that’s not even mentioning
their seven silver and 16 bronze achievements.
Sonia said when it comes to their brewing process,
they love to experiment with all kinds of techniques
and flavours.
QHA REVIEW | 52

A CRAFTY BUNCH
A CRAFTY BUNCH
“We like to cater for lots of different tastes, and we
also listen to what the customers are asking for.
If there is a new style we haven’t tried before, our
brewers are usually keen to give it a go.
“Our most popular beer is by far our Reef Point Lager,
which was our very first beer brewed. Then there is
the Sailors Strawberry Sour, which is a beer that was
only meant to be a limited release but has become a
regular feature due to its popularity,” she said.
After only 17 months, Scarborough Harbour has
managed to gain quite a loyal following. Not just in
relation to their beers, but also in relation to their
venue and its role as an important meeting place for
the Moreton Bay community.
Sonia said they are big fans of getting behind the
locals and supporting what they are passionate
about, especially the Redcliffe Dolphins, which comes
as no surprise, as the teams home field is positioned
only three kilometres away from the brewery.
“We proudly support the new NRL team by playing
their games in our venue, wearing our supporters
shirts and putting on food specials for the supporters
who come and view the game.
“We additionally sponsor the local soccer team, also
called the Redcliffe Dolphins, and we have recently
joined in the sponsorship of a race car that is driven
by a Scarborough local who also owns a local
Redcliffe business.
“In October last year we held the first Auction Night
for Love Your Ovaries – an organisation run by a local
resident who raises funds and awareness for Ovarian
Cancer Research in honour of his late wife.
“We raised over $27,000 in one night and are
incredibly proud to host the event again this year. It is
such a fun night with great auction items. An amazing
live local band called Vixens of Fall are providing the
entertainment,” she said.
The future is certainly looking bright for the newly
opened Scarborough Harbour Brewing Co. The
brewery continues to draw in people from all
over with their venue’s unique atmosphere and
picturesque location, which is best enjoyed with a
lager in hand on the Upper Deck at sunset.
Sonia said they always have events planned, big or
small, to keep their customers engaged and coming
back for more.
“For the near future we are focusing on getting our
brand out there, we are still very new and there are
still a lot of people only just discovering us and our
beers. We are also getting more into wholesale too,
so you will see us at some offsite events sharing our
beers at tastings,” she said.
QHA REVIEW | 53

A CRAFTY
BUNCH
W H Y N O T S T O C K & S U P P O R T
Aether Brewing
Aether is more than just a
brewery or just some beer. It is an
expression of creativity, innovation
and quality which is hand crafted
by a team who treat each other as
family. We are driven by our shared
unrelenting passion for what we
do and the dedication we have for
great beer shows in each and every
beer that leaves our home in the
North of Brisbane. From our multiple
award winning core range to our
highly anticipated seasonal releases,
we create a beer for every taste.
1800 325 013
aetherbrewing.com.au
Ballistic Beer Co.
At Ballistic we have a simple theory.
Fresh beer is the best beer. That’s
why we brew in small batches, more
frequently, and store it cold so you get
the same blast of flavour our brewers
do. Our pale ales, lagers, IPAs, sours
and special releases will blow away
the traditional ideas and expectations
of what beer should be.
Set in an old World War II
ammunitions factory in the historic,
industrial suburb of Salisbury, Ballistic
HQ is home to a team of innovative
brewers who believe everyone should
have the chance to enjoy a well
crafted, quality beer.
(07) 3277 6656
ballisticbeer.com
Brisbane Brewing Co.
Brisbane’s longest-running
independent brewery, familyowned
and serving award-winning
beer since 2005. Our beers are
brewed to suit the climate, bringing
people who love to explore the
world and locally made craft beer
together. Welcoming and friendly,
unpretentious, and easy going,
enjoy on hot summer or cool sunny
winter day, “The Brisbanest Beer”.
(07) 3891 1011
brisbanebrewing.com.au/wholesale
QHA REVIEW | 54
Burleigh Brewing Co
Founded in 2006 by Peta and
Brennan Fielding, Burleigh Brewing
was one of the first independent
craft breweries in QLD. Now
celebrating 15 years of the brand,
Burleigh Brewing has upgraded
their Taphouse in Burleigh Heads,
won countless awards for both
business and beer (a testament
to their shared and individual
strengths), grown to a team of 70,
and in their own humble, hardworking
way, helped transform the
Gold Coast’s craft brewing scene
into one of the most vibrant and
thriving in the country.
(07) 5593 6000
burleighbrewing.com.au
The Catchment Brewing Co
Catchment Brewing Co, located in
a beautiful art deco building in West
End, is a fully functioning brewery,
bar and restaurant and your one stop
shop for all things craft beer, awesome
food and functions.
Whether sampling the medal winning
core range beers named after iconic
streets in the local catchment or the
seasonal smash hits that will amaze
you, it’s well worth a visit for a taste of
West End.
Catchment Brewing Co - For locals,
by locals, everywhere.
(07) 3846 1701
bookings@catchmentbrewingco.com.au
catchmentbrewingco.com.au
Felons Brewing Co
Founded by Brisbane locals, Felons
Brewing Co. is a modern-day brewery
proudly positioned on the banks of the
Brisbane River. Our brewery is nestled
down under the Story Bridge, within
Howard Smith Wharves. We truly
believe that beer is what binds us all
to this great part of the world and as
proud brewers, we believe in brewing
with passion and freedom.
07 3188 9090
felonsbrewingco.com.au

Q U E E N S L A N D L O C A L S
A CRAFTY
BUNCH
Fortitude Brewing Co
Fortitude Brewing Co delivers
you 15 taps of fresh beer locally
produced in our Tamborine
Mountain Brewery. Enjoy a day
trip up the mountain and visit our
team for the best fresh pizza and
tasting paddles.
07 5545 4273
fortitudebrewing.com.au
Scarborough Harbour Brewing Co
Nestled in the Scarborough Marina
on the Redcliffe Peninsula, our
brewery is home to award-winning
craft beers and delicious meals, that
can be enjoyed in our double story
venue, that boasts views across the
bay to the beautiful Glass House
Mountains; a view best enjoyed with
a beer in hand.
1800 727 104
scarboroughharbourbc.com.au
Slipstream Brewing
Slipstream Brewing is an
independently owned brewery based
in Brisbane. We are a small but
passionate team producing some of
the most accessible and sessionable
craft beers in Australia. We’re the
missing gap between bland beer and
wanky beer, our beers hit the bullseye,
brewed with nothing but pure flavour
in mind. Hops are the heroes and
we milk them for all their worth. We
love the freshness, juiciness, the zing
and the zest. One sip, it tastes so
good – capture that feeling and fill the
fridge with it. Beer is the last thing you
should settle on, so come and get
caught in Slipstream.
(07) 3892 4582
slipstreambrewing.com.au
4 Hearts Brewing
The first brewery to open its doors in
Ipswich in over 100 years, 4 Hearts’
brew masters are committed to
premium local ingredients and
profound taste. Preservative free and
all natural they use the highest quality
ingredients to consistently deliver a
tasty beer every brew. Our core range
features modern spins on traditional
brews while our ever growing range
of seasonal beers takes things to
more adventurous levels, utilising
local seasonal produce as inspiration
(honey, rosella or carrots anyone…?).
0439 439 710
4heartsbrewing.com

PUB TALK with Paul St John-Wood
MINDFULNESS
QHA REVIEW | 56
Take care
From 7 October to 15 October marks the annual
mental health awareness week in Queensland. This is
a timely reminder to check the wellbeing of your family,
friends and importantly yourself. In my most recent
trips around the state doing hotel visits, it is evidently
clear that hotel owner/operators are extending
themselves due to continued staff shortages. As
business operators, this workload is expected from
time to time, however it does pose significant risk to
your mental health and wellbeing. As an industry we
will support each other through this wherever possible
and mental health awareness week is a great reminder
for us all to ask, ‘Are U OK’? Reach out to the QHA
whenever you need.
Pubs, Pots & Profits – Plainland
CUB together with the QHA will again be hosting the
Pubs, Pots & Profits forum for hoteliers and key staff
from around the Ipswich and Toowoomba region. The
forum will feature presentations from leading experts
in the industry, focusing on business development
initiatives for your hotel. The event will be held at
Porter’s Plainland Hotel on Tuesday 17 October from
11am to 5pm. Canapes and networking drinks will
follow, thanks to CUB. To register attendance for this
free event simply contact the QHA.
Apply to remove a licence condition
Hoteliers are reminded that they have the ability to
apply to OLGR to remove a current licence condition
which may be outdated and disproportionately
unfavourable to your venue compared to similar
venues in your region. The application is Form 19 and
does attract an application fee, however the benefits
of removing restrictive conditions that may be inhibiting
trade or incurring unnecessary expenses would likely
outweigh the application fee. If you would like to
review your conditions and need assistance with the
application process please contact the QHA.
Liquor supply and consumption in hotels outside
of licenced trading hours
It is timely to remind hoteliers, particularly those which
reside at their licenced premises, that supply (including
gratuitous supply) and consumption cannot take place
on the licenced premises outside of your standard
trading hours without the prior approval of OLGR. The
fines for unauthorised supply after hours are in excess
of $7,000 which includes a risk criterion fee which is
added to your next annual liquor licence renewal fee.
It is a common misconception that publicans which
reside at the premises can supply and consume liquor
with family or friends in the hotel when the hotel is
closed. This can only take place in an area which is
considered the residence (not the public bar), or again
can happen in the licenced area but only with the prior
approval from the regulator.
Live Music Australia Grants Program
The Live Music Australia Program has been developed
to bring more live music to Australian communities
and will fund applications that support quality original
Australian live music that is professionally staged, with
a focus on small to medium venues. The Australian
Government will provide a total of $20 million over four
years for the Live Music Australia program. There will
be $2.5 million funding available in each round. Your
venue could be eligible to access these grants ranging
from $5,000 to $100,000. To check your eligibility
and to apply for funding visit arts.gov.au/funding-andsupport/live-music-australia.

South Africa
Study Tour June 2024
Including Capetown, Sun City, Kruger National Park.
Experience first hand the wonder of South Africa, how they amaze
tourists worldwide with the national parks, resorts and first-class dining.
Including in-depth discussion and back of house tours of food and
gaming operations throughout the tour.
To express interest please contact Bernie Hogan on bhogan@qha.org.au

A SPIRITED BUNCH
QHA REVIEW | 58

A SPIRITED BUNCH
NINER NINER
THE WHIPPER SNAPPER DISTILLERY IN WESTERN
AUSTRALIA STARTED HOW MOST GREAT
AUSTRALIAN STORIES DO – WITH CAMARADERIE.
Established in 2014 by two passionate whiskey
drinkers and brothers-in-law, Alasdair Malloch and
Jimmy McKeown, Whipper Snapper was born from
the idea that a new era of Australian whiskey could
be crafted with its own identity – redefined, yet
authentic.
Since the very start of its journey some nine years
ago, the distillery has been planning the creation of
a single malt whiskey. Now, the wait is over.
Co-Founder, master distiller and director of the
distillery, Jimmy, said after many years of planning,
trials and tribulations, they have created a recipe
that will stand the test of time and uphold the true
Whipper Snapper standards.
“Our trademark DNA is carried through from our
award-winning Ex-Upshot whiskey barrels, bringing
you our first signature Whipper Snapper – Single
Malt Whiskey.
“Born from our connection to the Western
Australian Wheatbelt and the good mates who farm
there, our Wheatbelt Series showcases the heritage
of our humble local farmers and the provenance of
their premium grain.
“We are proud to produce local, quality products
with exceptional grains farmed across the
Nyoongar boodja (Wheatbelt) region. It was an easy
decision for us to continually support the farming
families in our own backyard,” he said.
QHA REVIEW | 59

A SPIRITED BUNCH
WHIPPER SNAPPER UNIQUELY BRINGS TOGETHER HUNDREDS OF YEARS OF
DISTILLING EXPERIENCE, WITH EVERY BOTTLE BEING A TRIBUTE TO VIC, HIS BOMBER
AND ALL OF THOSE WHO HAVE ENJOYED THE BRAND’S WHISKEY OVER THE YEARS.
Preceding their newest, highly anticipated release, the
company’s reputation for having some of the world’s
best corn whiskey started all the way back after World
War II ended, when an Australian and US pilot shared
two great passions – bombers and whiskey.
Despite being separated by oceans and time, the
pair’s whiskey lived on through Australian veteran Vic,
who continued to distil the recipe in his back shed in
Scarborough before passing it on to his neighbour and
new comrade – a young man named Al.
Al and his mate Jimmy then made their way to
Colorado in order to track down a relative of Vic’s
fellow pilot in World War II. This led them to Coop, who
had been refining the exact same recipe for years.
The pair then took their love of whiskey across the
world to Scotland, where Frank, a man with legendary
status in the industry, who had been distilling for more
than 50 years, helped them to further refine their
whiskey.
To that end, Whipper Snapper uniquely brings together
hundreds of years of distilling experience, with every
bottle being a tribute to Vic, his bomber and all of
those who have enjoyed the brand’s whiskey over the
years.
Jimmy said they continue to use a unique distilling
style that works in line with their recipe, building
trademark quality and flavour.
QHA REVIEW | 60

A SPIRITED BUNCH
“As a uniquely audacious approach to an Australian
single malt, we have used a premium barley variety,
known as Spartacus. Grown within this region, and
malted locally here in Perth, this variety of grain is a
proven gladiator within the agricultural community.
“From farm to ferment, we use open-top fermentation
that allows for a warmer fermentation, meaning more
fruit-forward characters and depth in esters are
derived from the grain.
“Our hybrid column still is configured to run four
plates, cutting hearts at 30% ABV. This gives us only
the best hearts spirit, bringing out a savoury, fruity,
oily single malt distillate at an overall average ABV of
63%,” he said.
With all of the innovations in the distillery industry lately,
the future of Australian whiskey is certainly here, and
Whipper Snapper are determined to be at the forefront
of it by embracing modernisation while respecting
tradition.
Jimmy said, along with the release of their newest
single malt variety, the company will relentlessly
pursue the craft of perfectly sustainable and authentic
Australian whiskey.
“Patiently aged for four years in our Perth
Mediterranean climate, this is a new era of single malt
that captures the essence of Western Australia.
“As with all our products, it is perfect for enjoying
across all seasons and in good company,” he said.
QHA REVIEW | 61

TRADE DIRECTORY
INSURANCE | RISK MANAGEMENT | CONSULTING
Your trusted advisor, helping you identify your business risks
and find the right insurance solutions so you can face your
future with confidence.
Call: 1800 240 432
AJG.com/au/qha
LIVE SPORT IN VENUES
Foxtel Business delivers the magic of sport to venues –
bringing people together, entertaining them and contributing
to a boost in trade. And with over 50 live sports, there’s
something for everyone. Serve your customers the best
sporting action with Foxtel.
P: 1300 761 056 www.foxtel.com.au/venues
TURBOFAN
COOK AND HOLD WITH
ABSOLUTE CONFIDENCE
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable, Turbofan, Waldorf, Waldorf
Bold, Cobra, Convotherm, FastFri, Merrychef.
P: 1300 268 798 E: info@moffat.com.au
Service department: 1300 264 217
STODDART
Stoddart are one of Australia’s leading manufacturers and
importers of a large range of world leading equipment for
food service and bar applications.
Darrin Miller
P: 0417 867 979 E: dmiller@stoddart.com.au
stoddart.com.au
QHA REVIEW | 62
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND
Mullins’ hospitality team has unrivalled experience in the liquor
and gaming sector, developed over 40 years. From greenfield
applications and integrated developments to liquor and
gaming compliance and employment advice - we are your
one-stop-shop to ensure the best outcomes for your hotel.
Curt Schatz, Managing Partner | Direct: 07 3224 0230
Email: cschatz@mullinslawyers.com.au
mullinslawyers.com.au
QHA
MEMBER
OFFER
CITY PROPERTY SERVICES
Over 25 years of commercial
cleaning services | Triple certified
Quality assured | EcoClean
Certified using environmentally
friendly products.
Get 2 weeks free with any
12 month contract when
mentioning this advert.
P: 1300 630 636
citypropertyservices.com.au
ADVERTISING & PROMOTION
For more information on advertising and
promoting your business in the QHA REVIEW
contact Simon Cross.
qhareview@qha.org.au or 0413 698 630

TRADE DIRECTORY
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. THE
BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES MEMBER
HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA PARTNER OR
CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA DEPUTY CHEIF EXECUTIVE ON (07) 3221 6999.
QHA REVIEW | 64
ACCOUNTING/ TAX
BDO Australia
Ph: 07 3237 5999
bdo.com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
prosperity.com.au
SW Accountants
& Advisors
Ph: 07 3085 0888
sw-au.com
Quantaco
Ph: 02 8346 6000
quantaco.co
Clarity Management
Ph: 3058 9732
claritymg.com.au
Hotel Accountants Pty Ltd
Ph: 07 5560 8988
hotelaccountants.com.au
McGrathNicol
Ph: 07 3333 9800
mcgrathnicol.com
ARCHITECTS / REPAIRS
REFURBISHMENT/
RECONSTRUCTION /
CONSTRUCTION
Ashley Cooper
Construction
Ph: 07 3142 5915
ashleycooper.com
BSPN Architecture
Ph: 07 3851 9100
bpsn.com.au
Caughley & Co
Ph: 0434 549 242
caughleyco.com.au
Open Projects
Ph: 1800 461 421
openprojects.com.au
Paynters - Design &
Construction
Ph: 07 3368 5500
paynters.com.au
Rohrig Constructions
Ph: 07 3257 4411
rohrlg.com.au
Imagination Play
Ph: 07 3088 6077
imaginationplay.com.au
IQ Construct
Ph: 3667 8202
iqcontruct.com.au
Urban Play
Ph: 07 3256 0554
urbanplay.com.au
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
accolade-wines.com
Brown-Forman
Australia P/L
Ph: 07 3010 2000
brown-forman.com
Campari Australia Pty Ltd
Ph: 07 3253 1801
camparigroup.com.au
Carlton & United
Breweries
Ph: 07 3666 4104
cub.com.au
Coca-Cola Europacific
Partners
Ph: 13 26 53
ccamatil.com
Coopers Brewery
Ph: 07 3275 3732
coopers.com.au
CUB Premium Beverages
Ph: 07 3666 4104
cub.com.au
Diageo
Ph: 07 3257 0800
diageo.com
Diablo Co
Ph: 0400 696 192
diabloco.com.au
Lion
Ph: 07 3361 7400
lionco.com
Paramount Liquor
Ph: 0429 448 523
www.paramountliquor.
com.au
Pernod-Ricard Australia
Ph: 07 3340 5471
pernod-ricard.com
Red Bull Australia
Ph: 02 9023 2892
redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
samsmith.com
Southtrade International
Ph: 07 3085 7418
southtradeint.com.au
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Your Mates Brewing Co.
Ph: 07 5329 4733
yourmatesbrewing.com
4 Hearts Brewing
Ph: 07 3281 1004
admin@4heartsbrewing.com
www.4heartsbrewing.com
Heads of Noosa Brewing Co.
Ph: 0401 399 625
headsofnoosa.com.au
BUILDING SUPPLIES
& SERVICES
Bunnings
Ph: 07 3452 5725
bunnings.com.au
Urban Play
Ph: 07 3256 0554
urbanplay.com.au
EDUCATION, TRAINING
& EMPLOYMENT
Best Security -
Security & Training
Ph: 07 3212 8460
bestsecurlty.net.au
Find a Chef Pty Ltd
Ph: 0431 376 689
findachef.net.au
Frontier Leadership
Ph: 0423 097 246
frontierleadership.edu.au
Federation Academy
Ph: 0423 097 246
federationacademy.edu.au
Prime Effect
Ph: 0406 500 171
primeeffect.com.au
MEGT
Ph: 0409 896 503
megt.com.au
Owner Manager Program
Ph: 0437 834 195
ownermanager.com.au
Sero Institute
Ph: 1800 206 010
seroinstitute.edu.au
TAFE Queensland
Ph: 1300 308 233
tafeqld.edu.au
Tribe Workforce Solutions
Ph: 07 3238 0808
tribeworkforce.com.au
The Kingsmen
Ph: 0410 416 655
thekingsmen.net.au
Zenith Hospitality Staffing
Solutions
Ph: 07 3002 4000
zenithhospitality.com
ENERGY GAS/POWER
BOC Limited
Ph: 07 3212 4135
boc.com.au
TransTasman
Energy Group
Ph: 1300 118 834
tteg.com.au
Spinifex Energy
Ph: 0419 108 638
spinifexenergy.com.au
Sun Flux Solar Australia
Pty Ltd
Ph: 0421 082 828
sunfluxsolar.com.au
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
BDO Australia
Ph: 07 3237 5999
bdo.com.au
Commonwealth Bank of
Australia
Ph: 0476 824 307
CommBank.com.au
Gallagher Insurance
Brokers
Brisbane: 07 3367 5000
Nth QLD: 07 4753 5311
Toowoomba: 07 4639 7102
ajg.com.au
Shift
Ph: 0498 137 007
shift.com.au
Green Finance Group
Ph: 0457 883 700
greenfinancegroup.
com.au
Waratah Debt Capital
Ph: 0448 681 783
waratahmanagement.
com.au
Westpac Banking
Corporation
Ph: 0438 701 195
westpac.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
BUPA - health insurance
Ph: 134135
(quote ID 2139463)
bupa.com.au
Trinitas Australia Pty Ltd
Ph: 1300 836 025
trinitas3.com.au
FOOD & ASSOCIATED
BUSINESSES
Bidfood Australia Limited
Ph: 0434 939 134
bidfood.com.au
PFD Food Services
Ph: 131 733
pfdfoods.com.au
Simon George and Sons
Ph: 07 3717 1400
simongeorge.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Food and Agribusiness
Network
Ph: 0419 651 157
foodagribusiness.org.au
FURNITURE SUPPLY
SlumberCorp
Ph: 07 3892 7477
slumbercorp.com.au
GAMING AND RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
aristocrat.com.au
IGT
Ph: 07 3890 5622
igt.com.au
Konami Australia
Ph: 02 9666 3111
konamiaustralia.com.au
Light & Wonder
Ph: 02 9773 0299
explore.lnw.com
MAX
Ph: 0418 728 927
max.com.au
Odyssey Gaming Services
Ph: 07 3087 3300
odysseygaming.com
PVS Australia Pty Ltd
Ph: 03 8671 1900
pvsoz.com.au
Simtech
Ph: 07 5596 6993
simtechcreations.com
Keno
(The Lottery Corporation)
Ph: 07 3001 9300
thelotterycorporation.com

QHA PARTNERS & CORPORATE MEMBERS
TAB
Ph: 0436 816 254
tab.com.au
UTOPIA Gaming Systems
Ph: 1800 200 201
utopiagaming.com.au
HOSPITALITY
CONSULTANTS
AHS Hospitality
Ph: 07 5512 6143
ahshospitality.com.au
DNS Specialist Services
Ph: 0433 906 809
dnsspecialistservices.com.au
DWS Hospitality Specialists
Ph: 07 3878 9355
dws.net
Lighthouse Safety &
Compliance
Ph: 0422 669 631
lighthousesafety.com.au
Logic Hospitality
Ph: 07 5520 3957
logichospitality.com.au
Mondandia Consulting
Ph: 0448 710 629
www.monandiaconsulting.
com.au
Morph Consulting Services
Ph: 0438 758 847
morph-consulting.com
Nuvho
Ph: 07 3357 9951
nuvho.com
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.
com.au
Prostaff Events Pty Ltd
prostaffevents.com.au
Reward Hospitality
Ph: 07 3341 5929
rewardhospitality.com.au
Stoddart
Ph: 0437 576 447
stoddart.com.au
Hunter Industrials
(QLD) Pty Ltd
Ph: 07 3054 1039
huntind.com.au
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
Off Market Hotels
Chris Cameron
Ph: 0477 271 875
offmarkethotels.com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
powerjeffrey.com.au
CRE Brokers
Ph: 07 5371 0165
crebrokers.com
HTL Property
Ph: 02 8016 3810
htlproperty.com.au
JLL
Ph: 07 3231 1311
jll.com.au
LEGAL
Mullins
Ph: (07) 3224 0222
mullinslawyers.com.au
Holding Redlich
Ph: 07 3135 0500
holdingredlich.com
HopgoodGanim Lawyers
Ph: 0419 762 469
hopgoodganim.com.au
QHA PLATINUM PARTNERS
QHA DIAMOND PARTNERS
QHA GOLD PARTNERS
HOTEL ENTERTAINMENT
Foxtel Business
Ph: 1300 790 182
foxtel.com.au/venues
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
skychannel.com.au
Stan Sport
Ph: 0416 208 417
stan.com.au/sport/venues
Nightlife - Music & Video
Freecall: 1800 679 748
nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
proscore.com.au
Rooks Entertainment
Ph: 07 4068 8633
rooks-entertainment.com.au
HOTEL & BAR SUPPLIES
BOC Limited - Gas/
Reticulation Supply
Ph: 07 3212 4322
boc.com.au
K&L Gates
Ph: 0416 131 543
klgates.com
Rostron Carlyle Rojas
Lawyers
Ph: 07 3009 8444
rcrlaw.com.au/brisbanelawyers
LIQUOR
BUYING GROUPS
Bottlemart
Ph: 1300 733 504
bottlemart.com.au
Independent Liquor
Group
Ph: 07 3713 2751
ilg.com.au
Liquor Legends
Ph: 07 3107 7422
liquorlegends.com.au
LIQUOR
WHOLESALE GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: 07 3489 3600
Townsville: 07 4799 4022
Cairns: 07 4041 6070
almliquor.com.au
BDO Australia
BSV
Daily Press
H&L Australia
Off Market Hotels
Best Security
BOC Limited
BSPN Architecture
Caughley and Co
Chewzie Table
Ordering
Coopers Brewery
Command 51
Diablo Co
Grayza
Green Finance Group
HLB Mann Judd
QHA SILVER PARTNERS
Prosperity
Advisers QLD
PVS Australia
Simon George & Sons
Tanda
QHA BRONZE PARTNERS
MSL Solutions
Odyssey Gaming
Services
Open Projects Group
Operandio Pty Ltd
Paramount Liquor
Paynters
Platypus Print
Packaging
Power Jeffrey and
Company
Quantaco
Trans Tasman
Energy Group
UTOPIA Gaming
Systems
Rohrig Constructions
Red Bull Australia
Secure Access I.T.
Shift
Simtech
Southtrade
International
Stan Sport
SW Accountants
& Advisors
Waratah Debt Capital
QHA REVIEW | 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
Paramount Liquor
Ph: 0429 448 523
paramountliquor.com.au
Your Mates Brewing Co.
Ph: 07 5329 4733
yourmatesbrewing.com
4 Hearts Brewing Co.
Ph: 0428 236 436
4heartsbrewing.com
MEDIA / MARKETING
Daily Press
Ph: 0412 224 969
dailypress.com.au
POINT OF SALE /
PAYMENTS
CashZone
Ph: 0466 148 752
cashzoneatm.com.au
Luxxe Outsourced Hotel
Services
Ph: 03 8761 9156
luxxe.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Tru Security Services
Ph: 0452 377 662
trusecurity.com.au
SUPERANNUATION
HOSTPLUS
Ph: 1300 467 875
hostplus.com.au
TECHNOLOGICAL
PRODUCTS & SERVICES
BSV
Ph: 1300 244 727
bigscreenvideo.com.au
UrPay Technologies
Ph: 0411 457 377
urpay.com.au
Vix Vizion Pty Ltd
Ph: 0413 026 918
vixvizion.com
Whats Doing App
Ph: 0404 561 895
whatsdoingapp.com
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
apeagers.com.au
H&L Australia Pty Ltd
Ph: 0407 975 411
hlaustralia.com.au
Chewzie Table Ordering
Ph: 1300 243 994
chewzie.me
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
MSL Solutions
Ph: 0448 134 625
mslsolutions.com
Banktech
Ph: 1800 080 910
banktech.com.au
Bepoz Retail Solutions
Ph: 1300 023 769
bepoz.com.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
MyVenue Pty Ltd
Ph: 0447 129 873
myvenue.com/pubs-cafes-bars
UrPay
Ph: 0411 457 377
urpay.com.au
Grayza
Ph: 1300 944 131
grayza.com
Operandio Pty Ltd
Ph: 0422 398 294
operandio.com
Secure Access I.T.
Ph: 1300 880 565
secureaccess.com.au
Tanda
Ph: 1300 859 117
tanda.co
BK Electronics
Ph: 0431 509 409
bkelectronics.com.au
Cherry Hub Pty Ltd
Ph: 0409 548 276
cherryhub.com.au
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
PRINTING / PACKAGING
Platypus Print Packaging
Ph 07 3352 0300
platys.com.au
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
bestsecurity.net.au
Command 51
Ph: 0437 368 352
command51.com.au
CMBM Facility Services
Ph: 07 3391 1040 /
Ph: 0419 708 715
cmbm.com.au
Future Business Technology
Group
Ph: 1300 706 155
fgtgroup.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
Lotus Commercial Pty Ltd
Ph: 1300 653 536
lotusfilters.com.au
Hikvision Digital Technology
Ph: 1300 976 305
hikvision.com
IDU Technologies Pty Ltd
mitch@idu-identification.com
idu-identification.com
Jands
Ph: 0408 506 620
jands.com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
jbhifi.com.au
Mr Yum
Ph: 0448 504 121
mryum.com.au
onPlatinum ICT
Ph: 0402 281 561
onplatinum.com.au
Security Registers
Ph: 0452 363 166
securityregisters.com.au
Smart Parking Limited
Ph: 0421 155 972
smartparking.com

THE SUMMER OF
CRICKET
ON
EVERY GAME LIVE
To get Foxtel for your venue
call 1300 761 056
or visit Foxtel.com.au/venues
Event availability correct at time of publishing and
may be subject to change. Available for Foxtel
Business subscribers only. Foxtel marks are used
under licence by Foxtel Management Pty Ltd.