Shipley College Part-time courses for adults - 2023/24

Interested in a course? Visit our website to find full course information and to enrol
For all fee reduction information, see page 11
Course also available as an apprenticeship
LEVEL 2 CERTIFICATE IN CUSTOMER SERVICE .
Please refer to our website for full course information
Our Customer Service courses
are fully-funded, so are free of
charge based on your postcode.
Good customer service is an asset to any
business, adding value by retaining current
customers and attracting new ones.
CUSTOMER
SERVICE
Our course - which is fully funded and so free to join
- is ideal for any member of staff within a company
that has day-to-day interaction with customers, and
wish to gain a qualification that will further their career
prospects.
Employers have clearly stressed the importance of
wider employability skills - communication, teamwork,
problem solving and so on - and this programme will
give staff those skills and knowledge necessary to
deliver excellent customer service, helping improve
the reputation of the business.
We offer bespoke packages to companies with groups
of staff to train, delivered at times and venues to suit,
and of course run set courses that individuals can join.
Please contact businessdevelopment@shipley.ac.uk
to see what we can do for you!
“This course is suitable for people in a range of job roles. It will help new recruits
as they start their journey, and can also provide managers with insights and
information to add to their own skillset, as well as support them in training those
whom they manage. It is designed to enhance relationships between employees
and customers, and also promote effective working relationships within
organisations. These are valuable outcomes at all levels of the organisation.”
Simon, Customer Service tutor
34. 35.