OM SS 2023 WEB 070623

Spring/Summer 2023
Single point
of access
one year on
Oakhaven Single Point of
Access (SPA) will be 1 year
old on 14 June! This innovative
service provides one single
point of contact and access
into Oakhaven services.
01590
670346
one phone number
for Palliative and
End of Life Care
SPA consists of a trained call-handler who
answers calls and a Community Registered
Nurse (CRN) who supports the callhandler,
triages and returns call. The service
is currently offered between 08.30 and 16.30,
7-days a week and is for all patients, families,
and health and social care professionals within
the New Forest, Totton, and Waterside areas.
Since June 2022, the SPA service has handled
almost 14,000 telephone calls, approximately
5,000 involving patients directly, the rest
involving GPs and their surgeries, Care Homes,
District Nurses, Community Therapy Teams,
Hospital staff and patient and family members
who were not previously known to Oakhaven
Hospice. The team have even taken calls from
individuals out of area asking about how
hospice services work.
‘A synopsis of the call at the end was very
helpful and reassuring’ Family member
‘The quality of information shared
between professionals has
significantly improved’ UHS HPCT
16