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5 <strong>We</strong> respond to all<br />
communication with<br />
a sense of immediacy.<br />
When a resolution<br />
cannot be provided right<br />
away, we communicate a<br />
clear set of expectations<br />
and a timeline.<br />
6 <strong>We</strong> always practice<br />
the 15-10-5 rule. At<br />
15 feet away make<br />
eye contact; at 10 feet<br />
smile, stand if you <strong>are</strong><br />
able, acknowledge; at 5<br />
feet offer a welcoming<br />
greeting.