We are FirstService Residential Accordion Card
Global Service Standards Our Global Service Standards provide guidance and direction to help us make life simpler and more rewarding to board members, residents, and each other. 1 We know our Mission, Core Values, and Global Service Standards and delight our customers by living them every day.
2 We fulfill our Mission through our diverse and empowered associates who collaborate to proactively improve our service. 3 Every interaction matters. We engage with friendly greetings and a sincere offer to assist. Our communications are accurate, clear, and reflect a respectful, warm, and professional tone. 4 We listen with genuine curiosity and empathy. We seek clear understanding and ensure we have met expectations.
- Page 1 and 2: We are FirstService Residential
- Page 3 and 4: Do What’s Right Our customers tru
- Page 5: Build Great Relationships Relations
- Page 9 and 10: 7 When providing assistance, we sho
- Page 11 and 12: 12 We seek, embrace, and provide ho
Global<br />
Service<br />
Standards<br />
Our Global Service<br />
Standards provide<br />
guidance and direction to<br />
help us make life simpler<br />
and more rewarding<br />
to board members,<br />
residents, and each other.<br />
1 <strong>We</strong> know our Mission,<br />
Core Values, and Global<br />
Service Standards and<br />
delight our customers by<br />
living them every day.
Change language