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418 ReferencesChapter 19Deleryd, M. 1996. Process Capability Studies in Theory and Practice. Licentiate thesis.Lulea University of Technology. Lulea, Sweden.Deming, W. E. 1951. Elementary Principles of the Statistical Control of Quality. 2nd ed. Tokyo:Nippon Kagaku Gijutsu Remmei.Deming, W. E. 1982. Quality, Productivity, and Competitive Position. Cambridge, MA: M.I.T.Center for Advanced Engineering Study.Duncan, A. J. 1986. Quality Control and Industrial Statistics. 5th ed. Homewood, IL: Irwin.Gupta, B. C., and H. F. Walker. 2007a. Applied Statistics for the Six Sigma Green Belt. Reviseded. Milwaukee: ASQ Quality Press.Gupta, B. C., and H. F. Walker. 2007b. Statistical Quality Control for the Six Sigma Green Belt.Milwaukee: ASQ Quality Press.Juran, J. M., F. M. Gryna, and R. S. Bingham, Jr. 1974. Quality Control Handbook. New York:McGraw-Hill.Kotz, S., and C. R. Lovelace. 1998. Process Capability Indices in Theory and Practice. London,New York, Sydney, Auckland: Arnold.Montgomery, D. C. 2005. Introduction to Statistical Quality Control. 5th ed. New York: JohnWiley & Sons.Western Electric. 1956. Statistical Quality Control Handbook. Indianapolis, IN: WesternElectric Corporation.Chapter 20ANSI/ISO/ASQC. 2004. QE19011S-2004, Guidelines for Quality and/or EnvironmentalManagement Systems Auditing. Milwaukee: ASQ Quality Press.Arter, D. 2003. Quality Audits for Improved Performance. 3rd ed. Milwaukee: ASQ QualityPress.Gryna, F. 2001. Quality Planning and Analysis: From Product Development Through Use. 4thed. New York: McGraw-Hill.Juran, J. M., and B. Godfrey. 1999. Juran’s Quality Handbook. 4th ed. New York:McGraw-Hill.Russell, J. P., editor. 2005. The ASQ Auditing Handbook. 3rd ed. Milwaukee: ASQ QualityPress.Chapter 21Deming, W. E. 1982. Quality, Productivity, and Competitive Position. Cambridge, MA: M.I.T.Center for Advanced Engineering Study.Gordon, D. K. 2002. Where Does Quality Begin? Quality Progress (March).McKinley, J. 2006. Re: PDSA or PDCA? http://deming.eng.clemson.edu/den/archive/2006.07/msg00055.html, accessed January, 2008.Chapter 22Alred, G., C. Brusaw, and W. Oliu. 2005. The Handbook of Technical Writing. 8th ed. NewYork: Bedford & St. Martin’s.Blanchard, K., J. Carlos, and A. Randolph. 2001. Empowerment Takes More Than a Minute.San Francisco: Berrett-Koehler.Frappaolo, C. 2006. Knowledge Management. New York: John Wiley & Sons.
References 419Gerson, S., and S. Gerson. 2002. Technical Writing: Process and Product. 4th ed. New York:Prentice Hall.Ichniowski, C., D. Levine, C. Olson, and G. Strauss. 2001. The American Workplace: Skills,Pay, and Employee Involvement. Cambridge, UK: The Cambridge University Press.ILPI. 2007. The MSDS Introduction. http://www.ilpi.com/msds/faq/parta.html#whatis,accessed January 21, 2008.Occupational Safety and Health Administration. 2008. Personal Protective Equipment.http://www.osha.gov/SLTC/personalprotectiveequipment/index.html, accessedJanuary 21, 2008.Reep, D. 2008. Technical Writing: Principles, Strategies, and Readings. 7th ed. New York:Longman.Scholtes, P., B. Joiner, and B. Streibel. 2003. The Team Handbook. 3rd ed. Madison, WI: Oriel.Woods, E. 2005. Employee Development at the Workplace: Achieving Empowerment in aContinuous Learning Environment. Dubuque, IA: Kendall & Hunt.
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418 References
Chapter 19
Deleryd, M. 1996. Process Capability Studies in Theory and Practice. Licentiate thesis.
Lulea University of Technology. Lulea, Sweden.
Deming, W. E. 1951. Elementary Principles of the Statistical Control of Quality. 2nd ed. Tokyo:
Nippon Kagaku Gijutsu Remmei.
Deming, W. E. 1982. Quality, Productivity, and Competitive Position. Cambridge, MA: M.I.T.
Center for Advanced Engineering Study.
Duncan, A. J. 1986. Quality Control and Industrial Statistics. 5th ed. Homewood, IL: Irwin.
Gupta, B. C., and H. F. Walker. 2007a. Applied Statistics for the Six Sigma Green Belt. Revised
ed. Milwaukee: ASQ Quality Press.
Gupta, B. C., and H. F. Walker. 2007b. Statistical Quality Control for the Six Sigma Green Belt.
Milwaukee: ASQ Quality Press.
Juran, J. M., F. M. Gryna, and R. S. Bingham, Jr. 1974. Quality Control Handbook. New York:
McGraw-Hill.
Kotz, S., and C. R. Lovelace. 1998. Process Capability Indices in Theory and Practice. London,
New York, Sydney, Auckland: Arnold.
Montgomery, D. C. 2005. Introduction to Statistical Quality Control. 5th ed. New York: John
Wiley & Sons.
Western Electric. 1956. Statistical Quality Control Handbook. Indianapolis, IN: Western
Electric Corporation.
Chapter 20
ANSI/ISO/ASQC. 2004. QE19011S-2004, Guidelines for Quality and/or Environmental
Management Systems Auditing. Milwaukee: ASQ Quality Press.
Arter, D. 2003. Quality Audits for Improved Performance. 3rd ed. Milwaukee: ASQ Quality
Press.
Gryna, F. 2001. Quality Planning and Analysis: From Product Development Through Use. 4th
ed. New York: McGraw-Hill.
Juran, J. M., and B. Godfrey. 1999. Juran’s Quality Handbook. 4th ed. New York:
McGraw-Hill.
Russell, J. P., editor. 2005. The ASQ Auditing Handbook. 3rd ed. Milwaukee: ASQ Quality
Press.
Chapter 21
Deming, W. E. 1982. Quality, Productivity, and Competitive Position. Cambridge, MA: M.I.T.
Center for Advanced Engineering Study.
Gordon, D. K. 2002. Where Does Quality Begin? Quality Progress (March).
McKinley, J. 2006. Re: PDSA or PDCA? http://deming.eng.clemson.edu/den/
archive/2006.07/msg00055.html, accessed January, 2008.
Chapter 22
Alred, G., C. Brusaw, and W. Oliu. 2005. The Handbook of Technical Writing. 8th ed. New
York: Bedford & St. Martin’s.
Blanchard, K., J. Carlos, and A. Randolph. 2001. Empowerment Takes More Than a Minute.
San Francisco: Berrett-Koehler.
Frappaolo, C. 2006. Knowledge Management. New York: John Wiley & Sons.
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