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330 Part IV: Quality Assurance
• Keep the meeting moving. If an agenda item can’t be adequately
addressed, it may be best to postpone it for later consideration. Start
and end on time. If the business of the meeting has been completed,
end the meeting early.
• When conflicts among members arise, help them find a middle
ground of agreement. Even an agreement on how to collect data is
better than no agreement at all.
• Frequently go around the room asking for input from each member
to maintain an even level of participation.
Experience and training in meeting management helps the leader in using these
techniques. When the team leader doesn’t have the requisite skills it may be useful
to have a “team facilitator” assist with meeting management.
Part IV.E.4