vdoc

Chapter 16: C. Inspection Planning and Procedures 175
– Determining and implementing action needed
– Recording of the results of action taken (4.2.4)
– Reviewing corrective action taken
• Ensure that corrective action is used as an improvement tool.
• Evaluate the significance of problems and their potential impact on:
– Operating cost
– Costs of nonconformity
– Product performance
– Dependability
– Safety
– Customer satisfaction
• Corrective action should be focused on eliminating causes to
avoid recurrence of nonconformities. Examples of sources for
corrective action:
– Customer complaints
– Nonconformity reports
– Internal audit reports
– Outputs from management review
– Outputs from data analysis
– The organization’s people
– Process measurements
Part III.C.4
Preventive Action
• Determine action to eliminate causes of potential nonconformities in
order to prevent their occurrence.
• Preventive actions shall be appropriate to the effects of the potential
problems.
• A documented procedure exists that defines requirements for:
– Determining potential nonconformities and their causes
– Evaluating the need for action to prevent occurrence
– Determining and implementing action needed
– Recording of results of action taken (4.2.4)
– Reviewing preventive action