National Hardwood Magazine - May 2023

M&M Lumber Continued
is a lot of opportunity in our marketplace. We approach
that opportunity with a lot of integrity and are committed
to remaining service-oriented. The companies that give
good service to their customers, and who engage those
customers, will thrive.”
He noted that some businesses today rely heavily on
electronic communications when it comes to staying in
touch with their customers, whether it’s to communicate
about new products or to resolve potential issues. Sean
said that although technology may offer speed, it can
also sometimes isolate people.
“We try to individualize our customers. We can service
those people who need or want that extra help,” he said,
quickly adding that this does not mean that the company
is stuck in the past. “When it comes to dispatch and delivery
services, we embrace the technology. We’re excited
to move forward using the old-school things we were
raised on while also using technology to make sure we
can do it better on a day-to-day basis.”
Sean added that COVID also prompted the company
to look at other ways of growing revenue streams, both
out of financial and practical necessity.
“We have definitely increased our capacity for specialty
manufacturing,” he said, using craftsman style construction
as one example. “We could not find things like
screen doors, so we started making them ourselves. We
increased our manufacturing capacity to fill the void of
the stuff we could not find. It gave us an opportunity to
get into a space we were not in, but which the market
was asking us to be.”
Sean said that this commitment has paid off, both in
terms of customer longevity and employee loyalty.
“We have very low turnover,” he noted. “Some of our
seasoned counterparts find it challenging to find people.
We start with good employees. We have found individuals
who have the passion we do, and that makes a
difference.”
He said he believes that those relationships, both with
customers and co-workers, have been at the heart of
M&M Lumber’s success.
“Service sometimes goes by the wayside when companies
try to compete on price,” he observed. “We have
found the right people and we work hard to retain them.
We just enjoy every day that we are here together. We
have a great customer base that understands what we
are trying to do here. We’ve truly been blessed.” n
To learn more, visit www.mmlumberco.com.
25,000,000 BF of Quality Bandsawn Pennsylvania Hardwoods
1,500,000 BF Kiln Capacity
Export Packaging & Container Loading
SPECIALIZING IN ASH, RED OAK, HARD MAPLE and CHERRY
“We welcome your inquiries and look forward to serving your needs.”
Mike Tarbell, Sales Manager - mtarbell@ramforestproducts.com
Rus Gustin - rgustin@ramforestproducts.com
(814) 697-7185 / FAX (814) 697-7190
Andy Nuffer, Sales
anuffer@ramforestproducts.com
(336) 813-1512
1716 Honeoye Road • Shinglehouse PA 16748
66 MAY 2023 n NATIONAL HARDWOOD MAGAZINE www.RealAmericanHardwood.org