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[PDF]❤️DOWNLOAD⚡️ Upstream: The Quest to Solve Problems Before They Happen
COPY LINK: https://pdf.bookcenterapp.com/yumpu/B07WLR61FQ New York Times best-selling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?Upstream probes the psychological forces that push us downstream - including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented 20 million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out - as early as the ninth grade. A European nation almost eliminated teenage al
COPY LINK: https://pdf.bookcenterapp.com/yumpu/B07WLR61FQ
New York Times best-selling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?Upstream probes the psychological forces that push us downstream - including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented 20 million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out - as early as the ninth grade. A European nation almost eliminated teenage al
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COPY LINK: https://pdf.bookcenterapp.com/yumpu/B07WLR61FQ New York Times best-selling
author Dan Heath explores how to prevent problems before they happen, drawing on insights from
hundreds of interviews with unconventional problem solvers.So often in life, we get stuck in a cycle
of response. We put out fires. We deal with emergencies. We stay downstream, handling one
problem after another, but we never make our way upstream to fix the systems that caused the
problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps
address customer complaints. But many crimes, chronic illnesses, and customer complaints are
preventable. So why do our efforts skew so heavily toward reaction rather than
prevention?Upstream probes the psychological forces that push us downstream - including
“prblem blindness,”which can leave us oblivious to serious problems in our midst.
And Heath introduces us to the thinkers who have overcome these obstacles and scored massive
victories by switching to an upstream mindset. One online travel website prevented 20 million
customer service calls every year by making some simple tweaks to its booking system. A major
urban school district cut its dropout rate in half after it figured out that it could predict which
students would drop out - as early as the ninth grade. A European nation almost eliminated
teenage alcohol and drug abuse by deliberately changing the nation’sculture. And one
EMS system accelerated the emergency-response time of its ambulances by using data to predict
where 911 calls would emerge - and forward-deploying its ambulances to stand by in those
areas.Upstream delivers practical solutions for preventing problems rather than reacting to them.
How many problems in our lives and in society are we tolerating simply because
we’veforgotten that we can fix them? PLESE NOTE: When you purchase this title,
the accompanying PDF will be available in your Audible Library along with the audio.
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