2022 Annual Report

2022 ANNUAL REPORT
STANDING Strong WITH
RESILIENCE & DETERMINATION

Table of Contents
2 Letter from Board Chair
and CEO
4 A Syrian Family Finds
New Hope in Rutland
6 Rutland Regional
Continues to Lead
on Quality
8 Green Mountain
Care Board Holds
Public Meeting at
Rutland Regional
9 Rutland Regional Partners
with Brattleboro Retreat
on Telepsychiatry for
Pediatric Patients
10 Rutland Regional
Celebrates $4.1 Million
Psychiatric Services
Renovation
12 New Providers
13 Q&A with
Dr. Saeed Ahmed
14 Community Health
Needs Assessment
16 Financial Highlights
18 Honor Roll of Donors
22 Introducing Food and
Nutrition Services—
The Faces of Resilience
Taking Stock of 2022
and Looking to a
Bright Future
2022 followed the pattern of recent years,
challenging us in ways that we didn’t expect.
And, as with years past, our community and our
organization responded with the combination
of spirit, grit, and determination that makes
Rutland Regional Medical Center unique and
keeps us focused and moving forward.
Last year, the need for hospital services was extraordinarily
high. For most of the winter of 2022, the Omicron COVID variant
dominated hospitalizations. That surge of patients continued even
after COVID receded, as people who had postponed care during the
pandemic returned. At the same time, Rutland Regional, like other
organizations, faced a shortage of staff, increasing inflation, and
supply chain challenges.
To ensure that our community hospital could care for anyone who
needed our help, our providers and employees dug deep, pitching
in where needed across the hospital. So, despite the incredible
challenges we faced, Rutland Regional cared for everyone who
needed us during these critical times.
Even while working hard to keep pace with surging patient need,
our hospital continued to earn national recognition for quality and
safety from organizations such as the Centers for Medicare and
Medicaid Services, the Leapfrog Group, and Healthgrades.
Despite 2022’s challenges, this Annual Report highlights
several bright spots: a heartfelt welcome back to our dedicated
hospital volunteers after an extended pause in service due to the
pandemic, recognizing a new employee who became a U.S. citizen,
celebrating a newly renovated Psychiatric Services Inpatient Unit
and a fundraising campaign that exceeded its goals, as well as an
opportunity to show the strength of our community to Vermont’s
Green Mountain Care Board.
Rutland Regional Medical Center employees and families took part in the 2022 Parade of Heroes, organized by the Chamber and Economic
Development of the Rutland Region.
As 2022 came to a close, our hospital had already begun planning for a brighter future anchored in the resilience of our
organization. We have updated our strategic plan: enhancing our efforts to recruit and retain staff, investigating solutions
for more local childcare options and affordable housing, strengthening our partnerships with community organizations,
and remaining focused on quality, staff and patient safety, and financial sustainability.
We also continue to be thankful for the outstanding support from the greater Rutland region. Our volunteers and
donors help make the difference on so many levels throughout our hospital, and we could not do this important work
without them.
Ultimately, we know that this combination of resilience, community support, and the ongoing determination of our
employees to provide the very best care will help Rutland Regional thrive in 2023 and beyond.
On behalf of our Board of Directors and the executive and medical leadership teams at Rutland Regional Medical Center,
we thank you all for your dedication and commitment, and together, we look forward to a bright future.
Judi Fox
Interim President and CEO
Mark Foley, Jr.
Chair, RRHS-RRMC Board of Directors
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
2
2022 ANNUAL REPORT
3

Here is Mazen’s story:
Just six years ago, becoming a U.S. citizen wasn’t on Mazen’s mind.
His only thought was getting his wife and daughter out of their home,
which had just been bombed.
“Someone told me my home was hit with a bomb,”
Mazen said. “I rushed very fast because my wife
and daughter were inside.”
A Syrian Family Finds
New Hope in Rutland
Some memories are all too fresh for Mazen Ali, an Environmental
Services Tech at Rutland Regional Medical Center. Six years ago,
Mazen, his wife Fatima, and their four children, escaped the Syrian
civil war and began their journey to the United States. On December 14,
they were officially sworn in as U.S. Citizens at a ceremony in Barre.
PLAY-CIR
PLAY-CIR See the NBC-5 coverage
of the ceremony here:
https://bit.ly/3HE9z3W
Mazen crawled through his bombed-out home to reach his wife and
daughter, who were alive but covered in debris from the explosion.
Once out of the house, they carefully dodged gunfire on the streets,
protecting their daughter while moving farther from the fighting. Then,
they gathered all their children and left their house, their car, their
money, and even Mazen’s shoes, for a three-day walk to Jordan. Once in
Jordan, they found work scarce and were unable to support themselves.
After about two years, the U.S. government offered Mazen the
opportunity to move to the United States. After two more years of
paperwork and background checks, the family flew to Germany,
then to Chicago, and finally to New York City for the final five-hour
car ride to Rutland.
They arrived in Rutland around midnight and were greeted by two
volunteers from the refugee resettlement program, one of whom was
Debbie Schoch, Rutland Regional’s Director of Volunteer Services.
“They were among the lucky ones,” said Debbie. “Only three families out
of the 100 designated to arrive made it to the U.S. before the border was
shut down.”
Mazen and Fatima wanted to make their ties to the U.S. permanent, so
they began the process to become citizens immediately. In August, their
hard work paid off when they both passed the 100-question citizenship
test and became U.S. citizens.
“My wife, my children, we are all very happy!” he said beaming.
Today Mazen works full time at Rutland Regional as a certified
environmental services technician. He and his wife and children
have settled into the community and are proud homeowners.
“Mazen is focused and determined,” said Jean Ray, Supervisor of
Environmental Services Training. “He wants to make a better life for his
family and give his children the opportunities that so many of us take
for granted. We love him and are so happy he and his family are here.”
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
4
2022 ANNUAL REPORT
5

Rutland Regional Continues
to Lead on Quality
Rutland Regional Medical Center continued to achieve
significant national recognition for quality care during 2022,
with recognition coming for several specialty practices and
the hospital overall. From the West Ridge Center to surgical
services, our dedication to quality shone through.
NEWS HIGHLIGHT
Rutland Area Medical Community
Awards $12,000 in Scholarships
Members of the Rutland Area Medical
Community awarded six $2,000 scholarships
to local students pursuing careers in healthcare.
The scholarship program is made possible through the generosity of Rutland
area physicians, retired physicians, physician assistants, and nurse practitioners.
The scholarships are intended to encourage the region’s high school seniors,
local college students, or Rutland area medical community employees to
further their healthcare education.
The 2022 recipients are Joshua Edgerton, Crystal Hartman, Kaitlin McCarthy,
Colin McLeish, Molly Pfenning, and Brittni Racine.
Rutland Regional Achieves 5-Star Quality Rating from Federal Agency
The Centers for Medicare/Medicaid Services (CMS) gave Rutland Regional its highest rating
for quality, five stars. Created by CMS to reflect overall quality, the one-to-five rating system
measured more than 3,000 hospitals nationwide. Of those, only 429, including ours, received
the highest grade.
West Ridge Center Recognized for Patient-Centered Care
The West Ridge Center, Rutland Regional’s outpatient addiction treatment center, was again
recognized as a National Committee for Quality Assurance (NCQA) Patient-Centered Specialty
Practice. The recognition is the result of an independent NCQA assessment of clinical quality
and patient-centered care and demonstrates that the practice’s focus on improving care did not
waver even during the pandemic.
In its sixth year, the scholarship program received an overwhelming response
from qualified candidates across the region. “The pool of applicants was
outstanding once again this year. With 67 applications, the ability to award
only six scholarships was very difficult,” said Dr. Stanley Shapiro, Co-Chair of
the Scholarship Committee.
The volunteer members of the Rutland Area Medical Community Scholarship
Committee are Co-Chairs, Stanley Shapiro, MD, FACC, FASNC and Vic Pisanelli,
MD, FACS; Sarah Bache, APRN; Brad Berryhill, MD; Jean Corbett, RRT;
Dan Mitchell, MD; Amy Pfenning, PNP; Andrew Shayne, MD; Cathy Sommers,
CRNA; Michael Vooris, PA; and Matt Zmurko, MD.
For more information about the Rutland Area Medical Community Scholarship,
please visit bit.ly/MedScholarship2023.
Rutland Lands Vermont’s Only Joint Replacement Excellence Award
For five years running, Rutland Regional Medical Center has been recognized with the Joint
Replacement Excellence Award by Healthgrades. This award places Rutland Regional in
the top 10 percent of hospitals across the country for joint replacement. Healthgrades also
recognized the hospital in several other categories:
check Five-Star recipient for total hip replacement for five years in a row
check Five-Star recipient for treatment of chronic obstructive pulmonary disease
check Recipient of the Healthgrades 2022 Outstanding Patient Experience Award
Leapfrog Group Bestows ‘A’ Rating for Rutland Regional Hospital Safety
The Leapfrog Group, a national, independent group dedicated to monitoring hospital safety,
gave Rutland Regional Medical Center an “A” grade in its Spring 2022 report. Rutland Regional
is the only hospital in Vermont to receive this grade. The “A” grade is a national distinction
recognizing Rutland Regional’s achievements in protecting patients from errors, injuries,
accidents, and infections.
U.S. News & World Report
Names Hospital “High Performing”
U.S. News & World Report, a global authority
in hospital rankings and consumer advice,
has named Rutland Regional Medical Center
a 2022-2023 High Performing Hospital
for urology, hip fracture, hip replacement,
and knee replacement. These rankings
recognize hospitals for providing care that
was significantly better than the national
average, as measured by factors such as
patient outcomes. This is the highest award a
hospital can earn for U.S. News’ Best Hospitals
Procedures & Conditions ratings.
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
6
2022 ANNUAL REPORT
7

Green Mountain Care Board
Holds Public Meeting at
Rutland Regional
In December, Rutland Regional Medical Center hosted
the first in-person meeting of the Green Mountain Care
Board, the state agency responsible for regulating
hospital budgets, since 2020.
Board members spent the morning visiting Community Health, Rutland Area
Bridge Housing, the West Ridge Center, and Rutland Regional Medical Center’s
Emergency Department.
Jessica Holmes, who toured the emergency department, commented that the
hospital was extremely busy and had “dedicated people caring for our sickest
patients.” Owen Foster, the recently appointed chair of the Green Mountain
Care Board, said that visits to both the hospital and community settings
helped the board, “understand how our budgetary decisions flow through
to the community.”
Board member Thom Walsh, who visited Community Health, Rutland’s
Federally Qualified Health Center (FQHC), commented that he was
“impressed with the coordination...that the FQHC has
with the hospital and other providers.”
In the afternoon, the Green Mountain Care Board officially convened for a
community meeting to hear presentations from community partners and
local initiatives, as well as feedback and questions from the public, local groups,
and businesses.
The presentations focused on Rutland Regional’s community health
improvement work and included an overview of the Community Health
Needs Assessment, the document that organizes and prioritizes this work.
Also included were updates on the Rutland Blueprint for Health, the Rutland
Community Collaborative, and the Come Alive Outside program.
The board also discussed topics, such as the shortages of clinical staff, and
workplace violence that disproportionately affects healthcare workers. Holmes
recommended that the board specifically consider workplace violence in a
future meeting, saying that workplace violence impacts morale and, as a result,
the health and safety of patients.
Rutland Regional Partners with Brattleboro
Retreat on Telepsychiatry for Pediatric Patients
Prior to the pandemic, mental health struggles among Vermont’s youth were already
on the rise. Statewide, space for youth needing hospital care for psychiatric illness was
in short supply. Things only got worse once the pandemic hit. Pediatric patients could
spend nearly a week in the emergency room waiting for a bed at the Brattleboro Retreat,
which specializes in mental health treatment for pediatric patients.
“That is too long to wait,” said Alison Davis, MD, and Medical
Director of the Emergency Department at Rutland Regional
Medical Center. “Many of the patients we refer to the
Brattleboro Retreat only need to stay there a short time.
Often, they waited longer in the ED than their eventual stay
at the Brattleboro Retreat. And we thought, what if they can
get the care they need while they are in the ED? What if we
can bring the provider to them?”
Working with the Vermont Program for Quality in Health
Care through the Substance Abuse and Mental Health
Services Administration, and with the support of Vermont
Senator Patrick Leahy, Rutland Regional Medical Center
and Brattleboro Retreat became the pilot partnering
organizations for the Vermont Emergency Telepsychiatry
Network (VETN).
Typically, a pediatric patient in the ED is evaluated by
clinicians from Rutland Mental Health but not seen by
an inpatient team until they have a bed at a facility such as
the Brattleboro Retreat. Under the VETN program, once the
patient is evaluated in the ED, they are connected via
telehealth with a pediatric psychiatry specialist at the
Brattleboro Retreat. During this telehealth visit, the provider
can make recommendations including immediate treatment
options. In some cases the treatment could be outpatient,
where the patient goes home with follow-up appointments
in place with the same provider.
“One of the positive benefits of the pandemic has
been a clear demonstration of how effective
telemedicine and telepsych can be,” said Davis.
“We are hoping that this program
will have a ripple effect across
the state and have a positive
impact on all kids by making beds
available to youth who are in an
acute mental health crisis,”
DR. ALISON DAVIS
PLAY-CIR
Watch the WCAX interview
and coverage of this unique
and innovative program
PLAY-CIR Visit https://bit.ly/3lva2wC
“One of the measures of the effectiveness will be how satisfied both patients and providers are with this service
and how meaningful the telepsych treatment proves to be. We remain hopeful.”
Additional benefits of this program, beyond getting care to the patients as soon as possible, include improved
patient flow, not only in the emergency department, but also in the limited pediatric care facilities across the state.
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
8
2022 ANNUAL REPORT
9

NEWS HIGHLIGHT
2022 Breaking the Ice
on Mental Health
In June, members of the Castleton University Men’s
Hockey Team presented providers, administrators,
and staff at Rutland Regional Medical Center with a
supersized check representing proceeds raised from
the first-ever Breaking the Ice on Mental Health event
to benefit Rutland Regional’s Behavioral Health Clinic.
Held on February 4, 2022, at the Spartan Arena, the
event raised more than $9,000. Castleton University
Men’s Hockey Coach Kyle Richards and team member
Grady Birk, a junior at Castleton University, presented
the check to providers and staff from the clinic.
“It was important to the team to give
back to the community. The team
recognized mental health issues have
been exacerbated by the COVID-19
pandemic, so we are proud to partner
with Rutland Regional Medical Center
to raise awareness and support for
mental health services,” Richards said.
“We are grateful for the strong partnership and
collaboration with Castleton University and appreciate
the leadership of the Men’s Hockey Team in focusing
on the importance of mental health services in our
community,” said Traci Moore, Senior Director of
Development and Community Relations at Rutland
Regional. “The team’s commitment to this important
cause has been outstanding.”
For more information about the Rutland Regional
Behavioral Health Clinic, or to make an appointment,
please call 802.747.1857.
Rutland Regional
Celebrates $4.1
Million Psychiatric
Services Renovation
On September 14, for the first time
in over two years, Rutland Regional
Medical Center welcomed guests
into the hospital to celebrate a
major milestone, the completion of
renovations to the Psychiatric Services
Inpatient Unit (PSIU). The celebration
featured Emily Hawes, the Vermont
Commissioner of Mental Health, and
Allison Krompf, Deputy Commissioner,
as well as Dick Courcelle, Executive
Director of Rutland Mental Health and
volunteer members of the RRHS/RRMC
Board of Directors.
At the celebration, Claudio Fort, Rutland Regional
President and CEO at the time, welcomed guests and
reflected on Rutland Regional’s long history of stepping
forward to meet the psychiatric and mental health needs
of the community, including renovations to the hospital’s
Emergency Department as well as the opening of the West
Ridge Center. Today, Rutland Regional’s PSIU is one of only
five inpatient psychiatric units in Vermont.
“Our hospital has a proud history of providing psychiatric
services as a key part of our mission,” said Fort. “The
Enhancing the Culture of Care Campaign helped to shine
a light on the increased need for mental health services.
Not only did the campaign raise important funds for this
project, but it helped our community to talk differently
about mental illness and reduce the stigma that still exists
as a barrier to patients’ seeking care.”
Vermont Commissioner of Mental Health, Emily Hawes, (center) visits the Psychiatric Services Inpatient Unit at Rutland Regional Medical Center.
Also pictured from left: Dick Courcelle, Executive Director of Rutland Mental Health; Alison Krompf, Deputy Commissioner of Mental Health;
Dr. Matthew Sommons, Commissioner Hawes; Lesa Cathcart, Nurse Director; and Kelly Watson, Chief Nursing Officer.
Renovations and improvements throughout the unit included:
check A total increased bed capacity from 17 to 20, of which 18 are single-bed rooms, an increase from six single rooms prior
to the renovations.
check Regulatory and safety upgrades to furnishings and finishes.
check Addition of specially framed photography donated by local photographers, as well as enhanced lighting and aesthetics,
such as the use of warm colors to create a welcoming and comfortable environment.
check Improved patient monitoring and lines of sight from the nurses’ station to enhance the safety and security of patients.
In his remarks, Dick Courcelle thanked the community for its
support of the more than two-year campaign.
“The campaign helped to raise awareness about the need for and
importance of psychiatric and mental health programs and how they
can be accessed as our community faced and continues to recover
from the health, social, and economic impacts of COVID-19.”
Lesa Cathcart, RN, Nurse Director of PSIU, spoke about the importance
of creating an atmosphere that is welcoming, warm, and safe for patients.
“We truly have a safer and more therapeutic
environment for our patients to receive the care,
treatment, and hope that they need,” said Cathcart.
“A genuinely enhanced culture of care.”
Emily Hawes, Commissioner, Vermont Department of Mental Health
thanked Rutland Regional and PSIU providers for their investment in PSIU.
PLAY-CIR
Hear what hospital leaders and
community partners have to say
about the recent improvements
PLAY-CIR Visit https://bit.ly/3DkkE7F
“Ensuring the availability of therapeutic environments, which are focused on healing and helping, remains a priority for the
Department of Mental Health,” said Commissioner Hawes. “Having facilities located throughout the state allows individuals
the opportunity to receive treatment closer to home so they can remain connected to their family and community networks.”
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
10
2022 ANNUAL REPORT
11

New Providers and Leaders
Q&A with Dr. Saeed Ahmed,
Addiction Psychiatrist
Nicholas Alsofrom, MD
Emergency Department
Jason Beckta, MD, PhD
Foley Cancer Center
Megan Bennett, MD
Hospital Medicine
Donald Bloodworth, APRN
Rutland Digestive Services
Saeed Ahmed, MD, is the Medical Director of the West Ridge Center,
Rutland Regional’s substance use disorder clinic. The clinic has earned
recognition from the National Committee for Quality Assurance as a
Patient-Centered Specialty Practice two years in a row. Dr. Ahmed’s passion
and expertise garnered the attention of the Vermont Medical Society,
which named him Physician of the Year in 2021. We wanted to know more
about what drew him to addiction psychiatry.
Brianna Hoar, APRN
Hospital Medicine
David Pierce, PA-C
Rutland General Surgery
Richard Stall, CAA
Anesthesiology
Mitchell Baroody
General Counsel,
Chief Compliance Officer
Brooke Larmie, APRN
Sleep Medicine
Samantha Sarno, APRN
Rutland Digestive Services
Kayla Webster, APRN
Rutland Heart Center
Roger Wakeman
Vice President, Support Services
Hannah Mulligan, APRN
Employee Wellness
Tarryn Schneider, PA-C
Vermont Orthopaedic Clinic
Kelly Watson
Chief Nursing Officer
Katie Parker, APRN
ENT & Audiology
Timothy Snyder, CAA
Anesthesiology
During 2022, Rutland Regional welcomed
new providers and leaders. Their talent
and experience will keep our organization
moving toward the brightest future for
our patients and our community.
View the complete
list of Rutland Regional
Medical Providers at
www.rrmc.org/doctors
How did you come
to be an addiction
psychiatrist?
I was initially drawn to
researching nicotine addiction
in psychiatric patients.
However, during my residency,
I witnessed the growing crisis
of opioids, alcohol use, designer
drugs, and synthetic cannabis,
and their effects on the mental
health of individuals suffering
from addiction. This experience
sparked my interest in studying
addiction and its effects on the
mind and body. My goal is to
be at the forefront of diagnosis
and treatment of substance
use disorders and co-occurring
mental disorders and to raise
awareness of the importance
of addiction-centered
psychiatry. My dedication to
addiction-centered psychiatry
is driven by a strong sense of
responsibility and a relentless
curiosity about humanity.
I am committed to tackling
the issues facing this field
and making a difference in
the lives of those suffering
from addiction.
How did you come
to be in Rutland, VT,
and practicing at
Rutland Regional?
One of the main reasons
I chose Rutland Regional
is the opportunity to have
autonomy in my practice. It
is important for me to have
the freedom to make clinical
decisions and provide the best
care for my patients. Rutland
Regional is also one of the few
places where I could work in
several facets of psychiatry,
such as inpatient, emergency
department, consults and
liaison, and addiction. I found
the community and the work
environment at Rutland
Regional to be very welcoming,
and it felt like an opportunity
to make a big impact in a
small community.
What is it about
Rutland Regional
and the community
that you enjoy?
Q Q Q Q
Something I enjoy is the
appreciation and feedback I
receive for my work. Patients
and staff provide valuable
feedback which helps me
improve and refine my
practice. Additionally, there is a
clear commitment to diversity,
equity, and inclusion at
Rutland Regional. This creates
a welcoming and inclusive
environment where everyone
is treated with respect and
dignity. This commitment to
a supportive, culturally rich
environment is paramount
to the success and wellbeing
of providers, staff, and the
patients we serve.
This helps to create a
positive and cohesive work
environment that promotes
personal and professional
growth and makes Rutland
Regional an even better
place to work.
What would you
like to say about the
West Ridge Center?
West Ridge Center is vital
to Rutland Regional and our
community, offering care to
patients with highly complex
conditions. The staff face a
variety of stressors, including
resistance from patients and
poor treatment outcomes,
such as frequent relapses and
overdoses, that can lead to
burnout. Nevertheless, they
worked tirelessly during the
peak of the COVID-19 pandemic
and continue to do so, treating
and saving hundreds of
Vermonters and remaining
committed to providing the
best care possible to the
patients they serve.
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
12
2022 ANNUAL REPORT
13

Housing
Limited access to
services and care
without technology,
food scarcity
Community Health
Needs Assessment
In 2022, Rutland Regional Medical Center issued a follow-up
report to the 2021 Community Health Needs Assessment.
This report highlights identified health priority areas and
suggests strategies related to addressing the most vital health
needs in our community. The implementation report recognizes
four areas of foundational need as strategy considerations
for any approach to addressing priority areas. The identified
priority areas are:
Mental Health
Lack of access to
care and increase
in overdoses,
food insecurity
Strategy Considerations
Childcare/
Parenting
Food insecurity,
remote schooling,
day-care providers
As we look to address each priority area, we must consider the essential qualifications of
chosen strategies. Of the strategies and projects our community focuses on, the report
suggests the following foundational components:
1 HEALTH EQUITY 3 A MULTI-FACETED APPROACH
Aging
Community
Food insecurity, access
to telehealth, increased
isolation, lack of tech/
broadband
2 DATA COLLECTION 4 CURRENT CAPACITY OF WORKFORCE
AND/OR COMMUNITY
Within each strategy, the implementation report features community-identified projects,
programs, or policies that would address challenges within priority areas, noting strategies
that intersect at least two areas of need. In addition, health equity and collaborative data
analysis have been prioritized by multiple funding sources both locally and statewide.
This has increased the number of local agencies concentrating and adopting health
equity practices.
In 2023, Rutland Regional will report on progress related to the approach, data collection,
and metrics related to priority areas in our communities.
Bowse Health Trust
In 2022, the James T. Bowse Health Trust (BHT) awarded three grants to local organizations that meet the strategy
considerations outlined in the implementation report. Each project aims to increase the health equity of specific groups
within our community. The organizations funded by BHT also have focused internally on diversity, equity, and inclusion,
creating a solid foundation to build and embed equity into the fabric of their organizations. Additionally, each project
funded in 2022 intentionally intersects multiple priority areas. Along with strong collaboration skills and innovation,
funded organizations are making strides to improve the health of Rutland County residents.
2022 Awards:
COME ALIVE OUTSIDE (CAO) — OUTDOOR PASSPORT MOBILE APPLICATION FOR UNDERSERVED POPULATIONS
CAO will work with new and existing community partners to connect older Vermonters who use technology and lower-income
adults who are at risk of or already suffering from chronic physical and mental health issues. The mobile app will be free for
target populations and create hyper-localized outdoor activities to improve health and connection to the community.
Underserved Groups Intersecting Priority Areas Data Collection
• Low-income
• Older Vermonters
• Chronic Illness
• Mental Health Challenges
• Supporting Aging Community
• Mental Health
VERMONT FARMERS FOOD NETWORK — EVERYONE EATS 2.0
Creating real-time, localized data
related to age, mental and physical
health, and use of outdoor spaces for
health improvement
The low barrier access to nutritious prepared meals will provide food to older Vermonters and community members in transitional
housing situations where cooking and preparing meals is not easily achieved.
Underserved Groups Intersecting Priority Areas Data Collection
• Low-income
• Housing Challenges
• Food Insecure
• Chronic Illness
• Mental Health Challenges
VERMONT ADULT LEARNING — ENERGY WORKS
• Housing as Healthcare
• Childcare and Parenting
• Supporting Older Vermonters
• Mental Health
Food security cuts across
all priority areas
Collecting data on nutritious meals
provided to older Vermonters and
people in transitional housing
Uses Integrated Education and Training (IET) to grow and advance the weatherization labor force. This project prepares individuals
for well-paying, stable careers and will increase the needed weatherization of Rutland’s housing stock and improve the health of all
those involved.
Underserved Groups Intersecting Priority Areas Data Collection
• Low-income
• Low Education Level
• Unemployed
• Families
• Older Vermonters
• Housing as Healthcare
• Childcare and Parenting
• Supporting Older Vermonters
View all of our BHT grantees at www.rrmc.org/BHT-report
Providing data on participant
social determinants of health
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
14
2022 ANNUAL REPORT
15

2022 Financial Highlights 2022 Financial Highlights
YEAR IN NUMBERS
STATEMENT OF OPERATIONS
144
Licensed beds
$4,274,298
Free care
5,038
Surgeries
349
Newborns
Twelve Months Ending September 30, 2022
Billed for services to our patients:
Care for inpatients $ 224,662,000
Services for outpatients $ 474,769,000
Received from other sources $ 26,724,000
Total from all sources: $ 726,155,000
Billed Patient
Services:
$726,155,000
64,447
Individuals who
received care
1,807
Employees
Amounts billed but not received:
Government programs and commercial ($ 380,270,000)
contractual agreements
From patients unable to pay and bad debt ($ 13,793,000)
OUTPATIENT CARE INPATIENT CARE OTHER
6,545
Inpatient admissions
317
Medical staff
Total revenue from patient care and other services: $ 332,092,000
Our costs included amounts:
Our Costs:
$344,376,000
296,867
Outpatient registrations
41
Medical specialties
To pay our employees and physicians $ 207,695,000
To pay our suppliers and vendors $ 104,340,000
To pay the state Medicaid Enhancement Tax $ 18,349,000
To maintain capital and pay interest $ 13,992,000
EMPLOYEES & PHYSICIANS
MEDICAID ENHANCEMENT TAX
SUPPLIERS & VENDORS
33,318
Emergency dept. visits
29,566
Volunteer hours
Total costs for patient care and other services: $ 344,376,000
Operating loss ($ 12,284,000)
BUILDING, DEPRECIATION & INTEREST
25,177
Physical, occupational,
speech therapy visits
39
New physicians or
advanced-practice providers
For more information about our financial strength,
please visit https://bit.ly/3Xfpjyz
Capital
Investments:
$8,007,158
4,559
Telehealth visits
346
New hires
BUILDINGS TECHNOLOGY EQUIPMENT
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
16
2022 ANNUAL REPORT
17

Special Thanks to Our Donors
With sincere appreciation, we acknowledge our generous donors for their gifts
of $100 or more, received between January 1 and December 31, 2022.
If we omitted or misspelled your name, we apologize. Please contact us at 802.747.3634 to let us know so we may
update our records. Thank you for your generous support.
$100-$249
3 North - RRMC Multispecialty
Clinics
Mrs. Natalie Aborn
Ms. Madison Ackerman
Ms. Joan Aleshire
Judith G. Allen
Mr. & Mrs. Jonathan Allen
Mr. Paul Amell
Mrs. Barbara Annetts
Mrs. Cynthia Ansardy
Ms. Mara Arico
Dr. Judith Austin-Strohbehn
Ms. Patricia Ayers
Ms. Dawn Babcock
Ms. Rebecca Badgley
Jennifer & Fred Bagley
Dr. & Mrs. Roger Baker
Mrs. Joseph Bania
Chris & Bill Bannerman
Mr. John Bashaw
Ms. Susan Beard
Mr. & Mrs. Bruce Belden
Erika Benhardt
Cheri & Frank Bicskei
Preston T. & Maryanne F. Billings
Mrs. Mary Bioty
Mr. & Mrs. Michael Bird
Robert & Joan Bixby
Mr. & Mrs. Michael Blanchard
Robert Bliss
Anonymous
Mr. & Mrs. Ronald Bower
Dr. Stephanie Briggs &
Dr. Michael Lyons
Ms. Anne Broderick
Ms. Helen Callahan
Care Management Solutions
Mr. & Mrs. Nick Carmolli
Mr. & Mrs. Robert Carpenter
Ms. Kelli Cartier
Denise & Joe Casella
Castleton Blue Line Club, Inc.
Castleton Elementary School
Dr. & Mrs. David Charnock
Mr. Robert Chiswell
Anonymous
Mrs. Mary Jean Coddaire
Ms. Heather Colomb
Tammy Coltey
Anonymous
Suzanne Grace
Ms. Diane Corcoran
Ms. Jill Corliss
Mrs. Maria Cruise
Mr. & Mrs. Lawrence Cupoli
Mr. Cornelius Darcy
Mr. & Mrs. Stephen Dardeck
Dr. & Mrs. Joseph Dauphinais
Alison & Charles Davis
Mrs. Jean Davis
The Family of David & Monica Day
Ms. Jessica Decristoforo
Mrs. Margaret Demeritt
Ms. Judith DiBernardo
Steve & Pam Douglass
Mrs. Merideth Drude
Ms. Leanne Fahey
Stanley & Maureen Faryniarz
Mr. Cullen Ferguson
Ms. Hollie Ferguson
Ms. Mona Fisher
Anonymous
OUR DONORS
Mr. & Mrs. Dave Fucci
Mrs. Joan Fuller
Mr. Peter Galletly
Anonymous
Mr. & Mrs. George Garner
Ms. Nyokadeeyne Garrapy
Ms. Jean Gaudet
Anonymous
Mr. & Mrs. Joseph Giancola
Kristin & Peter Gibb
John & Mary Kay Gillen
Mrs. Andrea Gorruso
Mr. & Mrs. James Grace
Scott & Sarah Graham
Gregger's Grading, LLC
Ms. Mary Grenier
Mr. Gerald Hansen
Mr. & Mrs. James Harder
Mr. & Mrs. Norman Hawley
Michael Henry
Ms. Aimee Herrick
Dr. & Mrs. Baxter Holland
Mr. & Mrs. Edward Hopkins
Mr. & Mrs. Henry Hotchkiss
Mrs. Deborah Hough
Mrs. Priscilla Hughes
Ms. Theresa Jadick
Mr. & Mrs. David Jamieson
Mrs. Susan Jepson
Patricia Johnson
Kay Jones
Ms. Sharron Jozwiak
Mrs. Carlene Kasuba
Mr. David Kelley
Nancy W. Ketcham
Mr. Norbert Ketola
Mr. & Mrs. Roger Kimball
Mr. & Mrs. Philip King
Mrs. Sara King
Ms. Barbara Kline
Ms. Carol Kostelnik
Ms. Vera Kotzek
Mrs. Ruth Kuchyt
Mrs. Lois Ladd
Mr. & Mrs. Raymond Ladd
Ms. Lisa Ladd
Ericka & David LaFontaine
Mr. Francis Laliberte
Mrs. Deborah Larson
Mr. & Mrs. Norm Lash
Lawes Agricultural Services, Inc.
Mr. Richard Lechthaler
Ms. Carol Lenser
Mr. Mark Levins
Mr. Seth Lilian
Mr. & Mrs. Walter Linnemayr
Mr. & Mrs. Robert A. Lloyd
Kathy & Ray Lopes
Mrs. Karen D. Lorentz
Ms. Karin Lotz
Judy Maccune
Mr. & Mrs. John Marcus
Mr. & Mrs. Joe & Nancy Mark
Mr. William Martinez
Mrs. Amy Martone
Mr. Kyle Massie
Sheila S. S. McIntyre
Ms. Elizabeth McMahan
Ms. Sarah McMahon
Mr. & Mrs. Chris McPhee
Mr. & Mrs. Mark Meszaros
Fred Michel
Ms. Celeste Michel
Mrs. Jane Milnes
Modern Woodmen of America
No. 10245
Mr. & Mrs. Terence Moran
Ms. Jane Moscatiello
Ms. Kathryn Mrkonich
Mary Ellen Mullen
Mr. Ralph Musella
New England Woodcraft, Inc.
Mr. & Mrs. Walter O'Brien
Mr. & Mrs. Glenn Olson
Order of the Eastern Star,
Grand Chapter of Vermont
Mr. & Mrs. Richard Ouellette
Julie Paonessa
Mrs. Melissa Pariseau
Mr. & Mrs. Christopher Parker
Mr. & Mrs. Stephen Paschal
Mr. & Mrs. Dan Pennington
Cindy Peters
Mrs. Cathy Petrini
Mr. & Mrs. Kevin Pfenning
Mr. & Mrs. Dean Pierce
Ms. Marie Pomainviille
Jim & Betsy Reddy
Mr. Michael Reynolds
Dr. James W. Roberts
RRMC Lab Services
Rutland Eye Physicians
Mr. Theodore Salerni
Mr. & Mrs. Stephen Sampson
Anonymous
Ms. Mary Jo Scherer
Mr. Jeremy Schuh
Service Pros, LTD
Mrs. Lisa Shappy
Dr. & Mrs. Ted Shattuck
Ms. Meghan Shea
Mr. John Shedd
Ms. Mary Fran Skaza
Mr. & Mrs. Rufus Smith
Mrs. & Mr. Janet Socinski
Dr. & Mrs. Matthew Sommons
Mrs. Cheryl Stark
Roman & Claire Cavanaugh-Stienss
John Sundsmo & Loretta Daley
Mr. & Mrs. Scott Taggart
Dr. & Mrs. William P. Tarrant
The Vermont Country Store
Mr. & Mrs. Paul Trepanier
Mr. & Mrs. Robert Trombley
Mr. John Turner
Dr. & Mrs. Joseph Vargas
Ms. Carol Virga
VMS Construction
Ms. Kathleen Wanner
Mr. Raymond Washburn
Howard & Deb Weaver
Mrs. Lucy Wedin
Mr. & Mrs. Joseph Welch
Dr. Debra Welsh
Mr. Wayne Weseman
Mr. & Mrs. Roger West
Ms. Pam White
Mr. & Mrs. Tim Wigmore
Ms. Joanne Williams
Mr. & Mrs. Mark Winslow
Mr. & Mrs. Michael Wuerthele
Ms. Martha Zipf
$250-$499
Ms. Judith Allard
Mr. Charles M Ams III
Jack & Alice Blount
Dr. Ernest & Kathleen Bove
Mrs. Kathleen Boyd
Mr. Guy Boyer
Mrs. Nancy Bridges
Jamie Castle
Anonymous
Dr. Michael & Mrs. Susan Dick
Mike & Rhona Dorion
Mrs. Beverly Drake
Bill & Peggy Greene
Mr. & Mrs. Rich Hawkins
Drs. Robert & Katharine Hession
Ann & Martin Irons
Mr. & Mrs. Adam King
Mrs. Mary Beth E. Kinney
Kinney Pike Insurance, Inc.
Mr. Matt Kinsman &
Ms. Lori McClallen
Ms. Jane Kosmider
Ms. Linda LaPlaca
Philip & Michele Lapp
Mr. & Mrs. Michael Nagar Jr.
Dr. Myung Nam
National Financial Services, LLC
Dan & Michele Nelson
Mary T. Nemeth
Mr. Andrew Newman
Tracy Norton
Office & Professional Employees
Dr. & Mrs. Thomas Opsahl
Mr. & Mrs. Roger Patch
Peace of Mind AA Group
Dr. Patricia Pisanelli
Suzanne & Dr. Victor Pisanelli
Dr. & Mrs. James Rademacher
Ms. Peggy Rawlings
RRMC Case Management
Rutland Public Schools Activity Fund
Mr. Adam Seaver
Dr. & Mrs. Andrew G. Shayne
Ms. Catherine Smid
Stannard Farm
Mr. & Mrs. Paul Stanton
Vermont Railway
Ms. Julie Wafer-Trayah
Mr. & Mrs. Scott Welsh
Dr. John C. Wheeler
$500-$999
Sarah & Michael Bache
Dr. & Mrs. Brad Berryhill
Mark & Joan Brown
Ms. Jennifer Burrier
Adam & Heather Coleman
Dick & Sharon Courcelle
John & Judy Crowley
Drs. Timothy A. & Margaret A. Daly
Mrs. Marlene Dattilo
Leah Denton
Dr. & Mrs. John F. Dick II
Dr. Michael DiMeola
Mr. & Mrs. Silvio D'Orazio
Mr. & Mrs. Marcus Fish
Mrs. Connie L. Fisk APRN
Formula Ford
Mr. Anthony Gillam
Ms. Jeanette L. Griffin
GSM Property, LLC
Mr. Steven Hoover
Mr. & Mrs. Dan Latkin
Mr. & Mrs. Ronald Lazzaro
LD Pierce Golf Tournament
Mrs. Dolores K. Mahlmann
Ms. Kim McDonnell
Mr. & Mrs. Paul Nelson
Mr. & Mrs. Mike Roberts
John W. Sabotka
Shinn Family Foundation
Ms. Cathy Sommer CRNA
Ms. Betty Spooner
Mr. & Ms. Brian Thomas
Town of Rutland
VELCO
Vermont Sport & Fitness Club
Dr. & Mrs. Leonard Zivitz
$1,000-$2,499
Ann Clark, LTD
Dr. Adam C. Bates & Dr. Erin K. Hall
Michael & Diana Bickford
Drs. Ananda & Andrew Boyer
Mel & Lynn Boynton
Castleton Lions Club
Mr. & Mrs. Austin Chinn
Cloud Line Realty, LLC
Mrs. Lana Marie Disorda
Mr. & Mrs. Thomas Frank
Mr. & Mrs. Paul Gallo
Mr. & Mrs. Louis Giancola
Ms. Elizabeth A. Glynn &
Mr. Whit Batchelor
Rick & Heather Hildebrant
Andrea Hooker
Tom & Tricia Huebner
Mr. & Mrs. Sherman Hunter
IAABO VT Board 106
Italian American Club
The Kenosh Family
Mr. Andy Lamb
The Marsh Family
Mr. Bruce Maurer
Medusa Lounge, LLC
Dan & Lori Mitchell
Traci & Scott Moore
Mr. & Mrs. Glenn Morgan
Mr. & Mrs. Benjamin Needell
Shari & PJ Owens
Mr. Philip Pabst
Mr. Andy Paluch
Ms. Margaret Pennypacker
Dr. Suzanne Redden
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
18
2022 ANNUAL REPORT
19

Robert & Marcia Horowitz
Foundation
Dr. & Mrs. Michael E. Robertello
Rotary Club of Rutland, VT, Inc.
RRMC Food Court Round Up
Rutland County Maple Producers
Ms. Gerianne Smart
Ms. Bethany Stack PA-C
Mr. Frederic Taylor
Trust Company of Vermont
Dr. Matthew Zmurko & Family
$2,500-$4,999
American Cancer Society
Mrs. Andrea D. Deary Cupak
David & Judi Fox
Hubbardton Forge Corporation
Ms. Margo Jones & Mr. Jeff Goelz
Noble's Ace Hardware
Mr. & Mrs. Jonathan Reynolds
Rutland County Auxiliary VFW
Dr. Stanley Shapiro & Ms. Cathy Baker
Mr. & Mrs. Phil Swords
Mr. Bruce T. Welsh
$5,000-$9,999
Fair Haven Eagles Aerie #3907
Foley Services
Claudio & Brenda Fort
Joan Gamble & Chip Paison
Mrs. Marsha Hance
Mrs. Mary Hasenbank
Bill & Kathy Harm
Mrs. Anne Karl
Brian & Lisa Kerns
Mr. & Mrs. Joseph Kraus
Michael & Marie O’Reilly
MKF Properties
rk Miles Inc.
Subaru of America, Inc.
Wilk Paving Inc.
$10,000-$49,000
Robert & Louise Bossardt Trust
Coca-Cola Northeast
EDC Fund, Inc.
Happy Cow Cones, LLC
Janet Jillson Memorial Tournament
Mr. & Mrs. D. Robert Sherman
Vermont Community Foundation
Ralph & Norma Hathaway Fund
Vermont State Colleges
Wilmington Trust
$50,000+
Estate of Jean K. Douglas
Mark Foley, Sr. & Nancy Foley
Mr. & Mrs. William H. Kirby
NEWS HIGHLIGHT
2022 Pink the Rink
Special thanks to the Castleton Women’s Hockey Team
for their continued support of the Foley Cancer Center
at Rutland Regional Medical Center. Proceeds from the
February 2022 Pink the Rink event totaled $6,570,
bringing cumulative donations from the Castleton
women’s team to nearly $80,000 since Pink the Rink
first began in 2008.
We continue to be grateful for Castleton’s commitment
to the annual event, the hard work of the coaches and
teams over the years, and the funds and awareness
the event raises in our community.
IN MEMORY OF:
Gloria Abatiell
Jerri Adams
Jean Ams
David Austin
Pauline Austin
Steven D. Bachmann
Robert E. Barrett Sr.
Lorraine Bedard
Barbara Bellomo
Joan Bixby
Joseph Carlson
Daniel J. Cavanaugh Sr.
Lyndon Chapin
Rev. Vincent J. Coppola, CSC
Neil Cunningham II
Mr. John Cupak
Dick Currier
Yvonne Daley
Paul Daly
Ronald Disorda
Hilda & Marshall Fish
John Fox
Joseph Giancola
Mr. Richard Anthony Gillam
Charles Gottlieb
Sharon L. Griffin
TRIBUTE GIFTS
The following individuals were honored by friends and loved ones who made gifts
to Rutland Regional Medical Center in 2022.
Ann Harrington
Mabel B. Herrick
Eileen Holleran
Mrs. Louise Holmes
Kitty Huff
Roland K. Huff
Laura Jaworski
Carl & Theresa Johnson
Merlyn Johnson
Tom & Nancy Johnston
Lisa Juckett
Lori Keith
Jerilyn A. LaDuc
John Lemire
Julie Levesque
John M. Lorentz
Dorothy Lougee
Phyllis J. MacMurtry
Stephen Maurer
April McDevitt
Steven Mead
Louise Medlin
Dorothy Merrill
Stephen Metcalfe
Joan Michel
Peter Milnes
Stanley Mitowski
Pamela Morris
Susan Potter
Judi Reynolds
Gene T. Rist
Barbara Rizziere
Sherry Robbins
Nicholas Ross
Joan Sabotka
Lisa Sambrook
Maureen Schillinger
Gregory Sears
Phyllis Shortsleeve
Irene Skuba
Michael St. Marie
Florence Taggart
Ella Tanner
Rev. Richard Tinney
Helen Tobin
Ora Turner
Mr. Bob Wedin
Carol P. Welsh
Robert Wener
Cheryl Weseman
Hayden Wetmore
Barbara Woods
IN HONOR OF:
Mary Ballard
Drs. Ananda & Andrew Boyer
Dr. Melbourne Boynton
Ryan Brass
Dr. Allan Eisemann
Suzanne Grace
Mary Guzzo
John Hasenbank
Michael & Suzanne Liff
Dr. Richard Lovett
Rachel Ramsay
RRMC Foley Cancer Center
RRMC Emergency Department
RRMC PSIU
RRMC Wound Ostomy Clinic
Sara Trepanier
Ms. Joyce H. Williams
SPECIAL
RECOGNITION OF:
RRMC 5 th Floor Nursing Staff
and Dr. Sobel
RRMC Foley Cancer Center Staff
DONOR SPOTLIGHT
William H. and Zoe B. Kirby
Rutland Regional Medical Center gratefully acknowledges the
generous support of Bill and Zoe Kirby to the recent A Journey of
Comfort and Support campaign to renovate the three Palliative
Care Comfort Suites located on the hospital’s fifth floor. Thanks in
large part to the Kirbys’ generosity, the campaign raised more than
$430,000 in 2022.
The palliative suites are designed to enhance the quality of life for
patients with a serious medical condition or terminal illness. They
provide space and support for family members to gather with patients
during their final days, enabling families to focus on their connections
with their loved ones.
Bill Kirby was born and raised in Rutland. He attended Middlebury
College before moving to New York City to work as a financial planner
with several firms on Wall Street. Zoe grew up in New York City and
Stamford, Connecticut. She attended Tufts University and worked as
a physical therapist.
In 2020, Bill and Zoe moved to Rutland from New Canaan, Connecticut
where they lived for 54 years. They have been married for more than
62 years and have three children and four grandchildren. Bill was
an avid skier and enjoys American history and following the stock
market. Zoe enjoys the opera and travel, and they both are devoted
tennis fans.
Rutland Regional sincerely appreciates the Kirbys’ generosity to
support the upgrades to the Palliative Care Comfort Suites. These
suites provide the comforts of home with safe, individualized,
hospital-level palliative and end-of-life care where patients and
their family members can be together.
Architect’s rendering of the comfort care suites on the hospital’s
fifth floor.
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
20
2022 ANNUAL REPORT
21

Introducing Food and
Nutrition Services —
The Faces of Resilience
Each day, more than 30 members of the Food and Nutrition Services team (FANS)
work together over two shifts to ensure that roughly 100 inpatients plus staff and
visitors get the nutrition they need.
The entire team, 60 members strong, is a mix of veterans
(Kathy Sadakierski, 40 years at Rutland Regional) and more
recent members (mother-daughter duo Liubov and Antonina
Rudenko from the Ukraine Resettlement Program). Most
FANS team members work behind the scenes, prepping,
cooking, and packaging meals; others work the “front of the
house” keeping the food court running smoothly.
Ask the department leaders, Jackie Hesse, Executive Chef,
and Jason Allen, Manager, about their team and you hear
nothing but immense pride. They point out their team’s grit,
determination, and a willingness to “do whatever it takes.”
The hospital’s response to COVID meant the team had to
adjust everything they do, sometimes daily, from the type of
food they could produce, sanitizing and cleaning methods,
table set up and seating, to coping with fewer customers
when visitation was limited.
“You know it is funny,” Hesse said. “During the height of the
pandemic, the team was most upset about going to only
grab-n-go and self-serve food options. This meant they
couldn’t make the usual meals they liked to make for staff,
patients, and visitors. They enjoy doing specials and things
that their customers want.”
“We have great staff, and it makes it
easy. Their willingness to stay where
they need to be to care for our patients
and customers may seem like a small
thing, but it’s huge, and it gets us to
where we need to be as a team.”
JACKIE HESSE, EXECUTIVE CHEF
The team is as eclectic as it is resilient, but they share a
desire to care for other people through food. “They recognize
that food is comforting, and they all share a common bond
around exceptional customer service and nurturing people
through food,” said Allen. “Staff from throughout the
hospital have so many different things that they are dealing
with. They come for a quick breather and a bite to eat, and
our staff is there to meet that need and do it consistently
with a smile.”
Both Hesse and Allen point to their team’s positivity and “cando”
attitude as the main ingredients that help them be the best
leaders they can be. “Dedication to the customer and to the food
they make are the two main ingredients, if you will, that make
our team so strong and powerful,” said Hesse.
“The team inspires us,” said Allen. “It is just how positive
they stayed through everything, even when we had to assign
them to different duties several times in the first hour to
meet the changes.”
Food made with care and dedication makes everything taste
good. Bon appetit!
Rutland Regional complies with Federal and State civil rights laws and does not discriminate or treat people differently on
the basis of race, color, marital status, national origin, religion, age, disability, sex, sexual orientation, and gender identity.
Rutland Regional provides free aids and services to people with disabilities to communicate effectively with us, such as:
(1) qualified sign language interpreters; (2) written information in other formats (large print, audio, accessible electronic
formats, other formats); and (3) free language services through qualified interpreters to people whose primary language is
not English. If you need these services, contact the Social Work Department or the Switchboard. If you believe that Rutland
Regional has failed to provide these services or discriminated in another way you can file a grievance with the Risk Manager.
Attention: If you speak a language other than English, language assistance services, free of charge, are available to you. Call
1.866.237.0173. Identification number 05701.
French – ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposes gratuitment. Appelez le
1-866-237-0173. Numéro d’identification 05701.
Spanish – ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüistica. Llame al 1-866-
237-0173. Número de identificación 05701
Chinese – 注 意 : 如 果 您 使 用 繁 體 中 文 , 您 可 以 免 費 獲 得 語 言 援 助 服 務 。 請 致 電 1-866-237-0173. ID 号 05701
Vietnamese – CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-866-237-
0173. Số ID 05701
Nepali – ध्यान दि न ुहोस्: तपार ्इंल े न ेपाल ी बोल्न ुह ुन्छ भन े तपार ्इंको नि म्ति भाषा सहायता स ेवाहर ू नि ःश ुल्क र ूपमा उपलब्ध छ । फोन
गर्न ुहोस् 1-866-237-0173. आईडी नम्बर 05701
Serbo-Croatian – OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite
1-866-237-0173. ID broj: 05701
Cushite – XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa
1-866-237-0173, 05701
Italian – ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti.
Chiamare il numero 1-866-237-0173. Numero ID 05701
05701 ددع ديدحت .1-866-237-0173 مقرب لصتا ‏.ناجملاب كل رفاوتت ةيوغللا ةدعاسملا تامدخ نإف ‏،ةغللا ركذا ثدحتت تنك اذإ ‏:ةظوحلم – Arabic
Russian – ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните
1-866-237-0173. Идентификационный номер 05701
Tagalog – PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang
walang bayad. Tumawag sa 1-866-237-0173. Numero ng ID 05701
Portuguese – ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-866-237-
0173. Número de Identificação 05701
Japanese – 注 意 事 項 : 日 本 語 を 話 される 場 合 、 無 料 の 言 語 支 援 をご 利 用 いただけます。1-866-237-0173. まで、お 電 話
にてご 連 絡 ください。ID 番 号 05701
Polish – Uwaga: Jeśli mówić językiem innym niż angielski, usługi językowe, pomoc bezpłatnie, są dostępne dla Ciebie.
Zadzwoń 1.866.237.0173. Numer identyfikacyjny 05701.
Armenian – ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել
լեզվական աջակցության ծառայություններ: Զանգահարեք 1.866.237.0173: Նույնականացման համարը
05701
1.866.237.0173 ەب یدنەویەپ ‏.ەتسەدرەب ۆت ۆب ‏،ییاڕۆخەب ‏،نامز یتەمرای یناکەیرازوگتەمزخ ‏،تیەکەد ەسەق یدروک ینامز ەب رەگەئ ‏:یراداگائ – Kurdish
.05701 ‏,ەکب
RUTLAND REGIONAL MEDICAL CENTER • WWW.RRMC.ORG
22
2022 ANNUAL REPORT
23

Key Organizational Strategies
1) Deliver Value-Based Care
2) Strengthen Community Relationships
3) Align Services to Community Need
4) Ensure Financial Sustainability
5) Ensure Workforce Viability
Mission,
Vision and
Core Values
OUR MISSION
To improve the health of our
community by delivering high-value
care through collaboration.
OUR VISION
The highest value community
healthcare system leading the region
to reaching its healthiest state.
OUR CORE
VALUES
Integrity
We act with integrity. We are honest and
behave ethically.
Teamwork
We demonstrate teamwork. We work
together in alignment with others to
achieve common goals.
Diversity & Inclusion
We strive for excellence by creating a diverse
and inclusive workplace and community.
Our differences make us stronger.
Caring
We care for those around us. We are always
mindful of the needs of our patients and
those with whom we work.