quiet-the-power-of-introverts-in-a-world-that-cant-stop-talking-susan-cain

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832/929Down the Walls,” Across the Board 34, no. 3[1997]: 32–38).15. The amount of space per employeeshrank: Roger Vincent, “Office Walls AreClosing in on Corporate Workers,” LosAngeles Times, December 15, 2010.16. “There has been a shift from ‘I’ to ‘we’work”: Paul B. Brown, “The Case forDesign,” Fast Company, June 2005.17. Rival office manufacturer HermanMiller, Inc.: “New Executive Office-scapes:Moving from Private Offices to Open Environments,”Herman Miller Inc., 2003.18. In 2006, the Ross School of Business:Dave Gershman, “Building Is ‘Heart andSoul’ of the Ross School of Business,”mlive.com, January 24, 2009. See also KyleSwanson, “Business School Offers Previewof New Home, Slated to Open NextSemester,” Michigan Daily, September 15,2008.
19. According to a 2002 nationwide survey:Christopher Barnes, “What Do TeachersTeach? A Survey of America’s Fourth andEighth Grade Teachers,” conducted by theCenter for Survey Research and Analysis,University of Connecticut, Civic Report no.28, September 2002. See also Robert E.Slavin, “Research on Cooperative Learningand Achievement: What We Know, WhatWe Need to Know,” Contemporary EducationalPsychology 21, no. 1 (1996): 43–69(citing 1993 national survey findings that79 percent of elementary school teachersand 62 percent of middle school teachersmade sustained use of cooperative learning).Note that in “real life,” many teachersare simply throwing students into groupsbut not using “cooperative learning” per se,which involves a highly specific set of procedures,according to an e-mail sent to theauthor by Roger Johnson of the833/929
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MORE ADVANCE NOISE FOR QUIET“An i
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“Susan Cain’s quest to understa
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STILL MORE ADVANCE NOISE FORQUIET6/
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looks like to think outside thegrou
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Copyright © 2012 by Susan CainAll
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To my childhood family
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presupposes that energy needed in o
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17/9292. THE MYTH OF CHARISMATICLEA
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19/92911. ON COBBLERS AND GENERALS:
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For similar reasons, I did not use
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INTRODUCTIONThe North and South ofT
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squeeze inside the church until its
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27/929Our lives are shaped as profo
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pairings—masculinity and feminini
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stock of their true natures. You ha
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example, are rated as smarter, bett
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35/929The Cat in the HatCharlie Bro
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off each school day by performingda
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with me. I wish I could find that l
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she was in the real world, she wasn
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Everyone waited for Laura to reply,
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At first her questions were tentati
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so nice and so tough at the same ti
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extroverts need to recharge when th
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introvert would rather spend her va
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conversation. They tend to dislike
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from the socializing that causes th
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57/9292. _______ I often prefer to
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59/92920. _______ In classroom situ
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actually a technical term in psycho
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illuminating insights that are chan
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65/929George Orwell, Theodor Geisel
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1THE RISE OF THE “MIGHTYLIKEABLE
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mesmerize an audience. This particu
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out on the road with few possession
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twentieth century, changing forever
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mass immigration blew the populatio
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featured case studies of historical
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on the street can’t know that we
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better than a matinee idol to model
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showed a crestfallen young woman,ho
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possession and a power that didn’
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But nowhere was the need to appears
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magazine, “if you have a big, hus
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parents and teachers conspired to o
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the one who’s had an 80 or 85 ave
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The rest of the organization menwou
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personality traits are genetically
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The victor of that campaign? Thefig
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new demands of self-presentation.Wh
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senior manager at Eastman Kodak tol
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“I wasn’t that bad, was I?”
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learn to stage-manage our voices, g
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2THE MYTH OF CHARISMATICLEADERSHIPT
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learning how to be more energetic,
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PowerBars, bananas, and corn chips.
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and impossibly defined cheekbones.E
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off his expressive face, they cry o
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“Did you hesitate or go straight
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hands. When we’re finished, the q
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love knowledge for its own sake, no
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Ba-da-da-da, YES! Dum-dum-dum-DUM,
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His intellect is impressive, too.Th
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so on. He is motivated by love, he
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I can’t help but wonder why none
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salesmanship as a way of sharing on
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TVs silently broadcasting campus ne
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Capital of Extroversion.” But it
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to shake Wall Street, Main Street,
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teams). He spends the rest of the m
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students’ grade, and a much large
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students. When students fail to spe
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rowdy evening? Students at HBS go o
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judges HBS by how well it prepares
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151/929“creative,” she answered
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Yet even at Harvard Business School
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salvaged items. But his group didn
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But Mills also pointed to the commo
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powerful as a meeting goes on. It a
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somebody says, ‘I’m bored. Why
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president of Rite-Solutions, and Ji
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have in common was something theydi
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charisma but for extreme humilityco
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he wanted to avoid simplistic answe
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introverted people, as well as one
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results. And personal opinions are
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T-shirts as possible in ten minutes
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which motivated them to work harder
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other hand, “may wish to adopt a
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quietly. “Get off my bus,” Blak
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to ‘reenter that forbidden zone b
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their encounter in her newspapercol
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do it, he said. “Who am I, that I
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If Parks spoke through her actions,
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jobs, dates, and even kidney donors
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‘it’s about people’ mantra we
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Might they have reached the rightre
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clumps. Children frolic in man-made
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man in bright red polo shirt and sn
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and began to feel guilty about all
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Presbyterian minister and worked wi
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means listening as well as talking,
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rock concert venue, save for the un
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nothing, and he’s done good works
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Yet McHugh finds practices like the
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virtue. Righteous behavior is not s
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French. They call themselves theHom
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Homebrew crowd, computers are a too
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who hope to be innovative should wo
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221/929work best alone where they c
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interpersonally skilled but “not
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independently. We’d want to give
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province of a single mind actually
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& Young, GlaxoSmithKline, Alcoa, an
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According to a 2002 nationwide surv
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Williams also identifies leadership
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The New Groupthink did not arise at
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CFO of the social marketing firm Mr
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year, and asked them to devise a ne
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They found a striking differenceamo
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knowledge that are just out of your
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people’s lives and were “among
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No one would choose this sort ofpai
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And in contemporary workplaces, the
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correlation to outcome. Programmers
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about coworkers eavesdropping onthe
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environment that people would hatet
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Thursdays,” one day a week in whi
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If personal space is vital to creat
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261/9291. Don’t judge or criticiz
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Manufacturing (otherwise known as3M
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increases: groups of nine generate
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group performed much better than it
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participants would do better in pub
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conform. What was going on in themi
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decision-making. But when they went
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that they had arrived serendipitous
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population density is correlated wi
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hours—not the eight, ten, or four
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many casual, chance encounters as p
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PartTWOYOUR BIOLOGY, YOUR SELF?
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dries up and I can’t get any word
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seminar for his entire executive te
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my anxiety, but over the years I’
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For one of those studies, launched
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robot. At seven, they were asked to
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be a scientist. “Like … other f
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temperature, and other properties o
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introverts—just the opposite—bu
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limbs (or staying calm) in response
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castles—he’ll often concentrate
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thin body and narrow face. Such con
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share only 50 percent of their gene
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day in a foreign city, but I love t
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Kagan ushers me inside his office i
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family goes to the beach every week
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high-reactive nervous system. One t
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Kagan tells me about the time hewat
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like asking whether a blizzard is c
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“The university is filled with in
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extremely low-reactive kids? Often
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According to Jay Belsky, a leadingp
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it’s becoming the leader of their
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Stephen Suomi, the scientist whocon
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focuses on problems and pathology.
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Most people would appreciate thefle
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Developmental Neuroimaging and Psyc
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We gaze reverently at the fMRI scan
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doing all these early observations
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strangers and feel “Geez! Who are
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We might call this the “rubber ba
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conditioned a rat to associate a ce
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knows it. When she arrives at a par
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makes people describe her as a “f
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intimate backyard talks with her mo
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part was when she got to close the
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To solve Esther’s problem, let’
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they’re constricted, so the brain
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personality psychologist David Fund
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also underperformed—taking an ave
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state lasts only until your friend
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alert, active, and energetic). Drow
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Esther managed to solve her problem
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I expected. There was a fashion des
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turn to offer feedback. Did Lateesh
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You seem so outgoing, they added.Yo
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subjects that don’t interest them
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the sixteenth president rising up b
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chosen her for just this reason; in
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At the same time, many told Eleanor
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In the meantime, Eleanor found hers
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When I hear that Aron will be theke
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registration forms and name badges,
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blue eyes that look as if they don
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there only when she withdrew from t
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attribute about fifteen motivations
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intuitive (just as Aron’s husband
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games or reading unfamiliar words.A
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was distracting. But Aron had a gre
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In 1921, FDR contracted polio. It w
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from her trips, she often told him
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was Eleanor who made sure he knewho
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apparently breaking the toy gives t
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and of another eight-year-old who c
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some evidence that sociopaths haved
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they camouflage signs of a nervous
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supercool pulse rate during liftoff
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intentionally,” Dijk speculates,
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In other words, you want to makesur
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[other type] is to be first, withou
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while the other 80 percent are “f
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by those farther up the food chain
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The interesting thing is that these
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traumatic injuries. Extroverts enjo
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Roosevelts as surely as grazing her
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female tit birds—it might seem th
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suitcase through a midnight airport
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tirelessly promote the movie. He vi
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The atmosphere is startling simplyb
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beginning of conversations but at t
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putting myself to sleep. I wonder i
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guns strapped to their chests until
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7WHY DID WALL STREET CRASH ANDWARRE
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“Hi, Janice!” said the caller t
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same thing happened: the bailout st
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But sometimes we’re too sensitive
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after the deal was struck, a headli
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high reactivity and introversion. N
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reward-seeking cravings of the oldb
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potential goodies; fMRI experiments
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medial orbitofrontal cortex, a key
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professor Richard Howard told me,po
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make group decisions, extroverts wo
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the choice of a small reward immedi
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failure of many banks during the Gr
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promotion. They lost their hold on
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stripped him of his power to review
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How did Janice Dorn’s client, Ala
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button and find they’ve lost a po
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and focused on a goal, their vigila
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of critical thinking widely used by
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imagining things, recalling events
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personality traits of effective cal
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we need to find a balance between a
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And when it comes time to invest, o
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avoiding others that seem to causep
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495/9295. I have very few fears com
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extrovert, many of the flow experie
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you care about, you probably find t
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inappropriate risks, like the forme
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wrote in a letter to investors. Kla
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off handsomely if dramatic but unex
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confident group lost half their cli
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newspaper moguls, Hollywood celebri
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charmingly self-deprecating story
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will never be finished. That’s on
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8SOFT POWERAsian-Americans and the
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computer programming, and my job is
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Dream. Many first- and second-gener
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The library is to Cupertino what th
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distributed a few extra degrees tow
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would be like, ‘She’s so studio
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professors were so patient, just li
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change their ways, colleges can lea
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minority”—even when meant as a
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the “cheerful,” “enthusiastic
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535/929—KAMO NO CHOMEI, 12th Cent
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desires to the group’s interests,
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centers in the American brains, whi
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It’s because of relationship hono
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may have thought. So if, deep down,
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nodded at the athletes, all of whom
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was supposed to encourage students
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on a weekday afternoon, cocky Asian
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personalities are more genuine,”
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cultural style for getting ahead: t
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Cupertino, Ni conducts daylong semi
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Ni asked for volunteers and brought
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Asians use only a narrow set of mus
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Aggressive power beats you up; soft
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man. As a child, he was afraid ofev
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abstain from meat, so he saw no dan
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they would surely have retaliated,
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resistance,” which he associated
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The TIMSS exam (Trends in Internati
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the final grade, many students leav
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girl. When we first met, Tiffany wa
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have conviction if you’re quiet a
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9WHEN SHOULD YOU ACT MOREEXTROVERTE
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and e-mailing friends long notes he
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they’re relatively stable across
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psychologists acknowledge that we c
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fine-tune their own personalities t
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For years Little returned to lectur
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highly. Free Trait Theory explains
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effort required to stretch his natu
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when he decided that other kids wer
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you’ll see his self-taught bellic
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each teaching session. They also ra
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One of the most effective self-moni
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come naturally to him. Indeed, theh
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• Do you put on a show to impress
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high self-monitors can come across
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campus to celebrate. The subject of
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body arrange themselves when you’
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presentations. Although she felt de
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I, too, was once in this position.
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fireman, what did a fireman mean to
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classmates who’d grown up to bewr
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secretary under President Clinton,
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Sometimes people find restorativeni
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exchange for being ourselves the re
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But the person with whom you canbes
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Professor Little knows all too well
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Double pneumonia and an overschedul
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to see the world in a more negative
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great excitement and mutual admirat
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“do all the work of making conver
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school was tougher for her than for
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pro-social. But as we’ve seen, ne
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than the introverts, and this was i
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Greg feels hurt that she makes an e
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a career change. “I think we’d
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wanted to deliver her newscompassio
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disagree, her voice gets quiet and
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Do they also like each other a litt
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“Very nice, keep up the good work
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manager, while 71 percent accepted
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wrong. The cobra vows to stop immed
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have repair work to do with their p
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horrible, on some level she process
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study felt warmly toward their fell
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try to tap into my empathy,” he s
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the shoes of their conversational p
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does. It requires a kind of mental
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socially. It doesn’t show us how
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increased territory sales 500 perce
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commonality with the other person:Y
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to the point where I could walk int
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a way to break their stalemate. Ins
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11ON COBBLERS AND GENERALSHow to Cu
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separate occasions. Each time, the
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always reading,” says Dr. Miller
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Take the case of Joyce and her seve
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understand why her sweet, lovingdau
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Isabel wants to hang out alone in h
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Why would you want to do that?thoug
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child fit if she’d been an introv
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But even parents who still have wor
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same time he didn’t want her to g
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new people, but also to new places
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the safety of the dunes, and neithe
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Above all, do not shame her for her
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principals and guidance counselors,
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It’s a Tuesday morning in October
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But not all of them. When you seeth
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She opens her mouth to speak, butlo
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calm atmosphere where she could wor
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lunch in the cacophonous din of the
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school memory is of being made tost
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believe that negative public speaki
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movement, stimulation, collaborativ
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her group had been smaller andsomeo
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what these kids are like oncethey
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help your introverted child thrive.
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words what it’s like to say “I
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development experts tell us, but be
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day she made the team after partici
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fashion and celebrity. Those kids a
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nerves were so mild that they simpl
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the story of David Weiss, a drummer
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stuff. And I know exactly how: I st
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it and enjoyed himself. His father
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one of the great insights of Wester
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for those who might fall into the f
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Run. Write a story. Make a deal wit
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you want the wisdom of the crowd,ga
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Lewis Carroll was an introvert, too
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But what he loved to do best wasrea
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suitcase (though I felt guilty abou
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A Note on the Words Introvert andEx
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categories quite separate from intr
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experience (“thinker, dreamer”)
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his preferred type, “intelligent
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At Crown Publishers, it has been my
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an interview. He gave me not only t
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to talk, let alone visit, during th
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Janice Dorn, Anders Ericsson, Jason
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Special thanks and love to Al andBo
Page 781 and 782: 781/929personality did not prevent
Page 783 and 784: 783/929Mood, and Cardiovascular Fun
Page 785 and 786: 785/929a brochure published by the
Page 787 and 788: 787/929speech can be perceived as h
Page 789 and 790: 789/92926. Charlie Brown: David Mic
Page 791 and 792: 791/92935. introvert is not a synon
Page 793 and 794: 793/929to Communicate, Communicatio
Page 795 and 796: 795/929Personality and the School:
Page 797 and 798: 797/929American Medicine Meets the
Page 799 and 800: 799/92918. “EATON’S HIGHLAND LI
Page 801 and 802: 801/929as a founding figure of pers
Page 803 and 804: 803/929Admission and Exclusion at H
Page 805 and 806: tongued Chautauqua speaker turned D
Page 807 and 808: 807/929lamb; this was “the world
Page 809 and 810: 809/92950. “Social anxiety disord
Page 811 and 812: 811/92953. a staple of airport book
Page 813 and 814: 813/929published June 12, 2003, upd
Page 815 and 816: 815/929outdoor/depart-from-your-inh
Page 817 and 818: 817/92918. college students were as
Page 819 and 820: 819/929Don’t (New York: HarperCol
Page 821 and 822: 821/929excellent biography, Rosa Pa
Page 823 and 824: 823/929http://mashable.com/2008/08/
Page 825 and 826: 825/92937. “cry from the heart wo
Page 827 and 828: 4. One of the most interesting find
Page 829 and 830: 829/929Creative Collaboration (New
Page 831: Gamble, Ernst & Young, GlaxoSmithKl
Page 835 and 836: 835/929Distribution in a Group of I
Page 837 and 838: 837/92932. “intense curiosity or
Page 839 and 840: 839/92938. people learn better afte
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Page 843 and 844: 843/929Gregory Berns, Iconoclast: A
Page 845 and 846: 845/929CHAPTER 4: IS TEMPERAMENT DE
Page 847 and 848: 847/929Impulsivity and Reading Abil
Page 849 and 850: 849/92916. Nazi eugenics and white
Page 851 and 852: 851/92924. in a group of people, on
Page 853 and 854: 853/929and Social Psychology 97, no
Page 855 and 856: 855/92933. Indeed, about a quarter
Page 857 and 858: 857/92938. thought to be associated
Page 859 and 860: 859/92945. “The time and effort t
Page 861 and 862: 861/92916, 2010. Also note that int
Page 863 and 864: 863/92916. Drowsy extroverts behind
Page 865 and 866: 865/929Penguin, 1992), esp. 125-236
Page 867 and 868: 867/929Emotion Processing and Atten
Page 869 and 870: 869/929how radically, and fruitfull
Page 871 and 872: 871/929Disruptive Developmental Tra
Page 873 and 874: 873/929Deformations Within the Amyg
Page 875 and 876: 875/929Psychotherapy and the Highly
Page 877 and 878: 877/92942. As Jung speculated almos
Page 879 and 880: 879/929CHAPTER 7: WHY DID WALL STRE
Page 881 and 882: 881/929areas that have something to
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883/929Makes You the Way You Are. S
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885/929“How Emotions Facilitate a
Page 887 and 888:
887/929Polymorphism at the Serotoni
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889/929Barrionuevo, “Vincent Kami
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on the dopamine-driven reward syste
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893/929Type Indicator (Palo Alto, C
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895/929Personality Traits (Cambridg
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897/92951. all introverts are const
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899/929features predict happiness m
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901/9292. article called “The New
Page 903 and 904:
903/92911. Another study asked Asia
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905/929Time,” Child Development 7
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907/929National Center for Educatio
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Personality Dispositions,” Annual
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may fluctuate over time, but you pr
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913/929Psychology,” Psychological
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915/929Selves and Well Beings,” i
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917/929Stability” measures freedo
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919/929Argumentative Discussions,
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921/929Nonverbal Decoding,” Journ
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923/929(Cambridge, MA: HarvardUnive
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925/929Neuroscientist Reveals How t
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927/929Meaning: On Doing Well and B
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