quiet-the-power-of-introverts-in-a-world-that-cant-stop-talking-susan-cain

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810/929will judge them to be anxious, weak,‘crazy,’ or stupid. They may fear publicspeaking because of concern that otherswill notice their trembling hands or voiceor they may experience extreme anxietywhen conversing with others because offear that they will appear inarticulate.…The fear or avoidance must interfere significantlywith the person’s normal routine,occupational or academic functioning, orsocial activities or relationships, or the personmust experience marked distress abouthaving the phobia. For example, a personwho is afraid of speaking in public wouldnot receive a diagnosis of Social Phobia ifthis activity is not routinely encountered onthe job or in the classroom and the personis not particularly distressed about it.”52. “It’s not enough … to be able to sit atyour computer”: Daniel Goleman, Workingwith Emotional Intelligence (New York: Bantam,2000), 32.

811/92953. a staple of airport bookshelves and businessbest-seller lists: See, for example, http://www.nationalpost.com/Business+Bestsellers/3927572/story.html.54. “all talking is selling and all selling involvestalking”: Michael Erard, Um: Slips,Stumbles, and Verbal Blunders, and WhatThey Mean (New York: Pantheon, 2007),156.55. more than 12,500 chapters in 113 countries:http://www.toastmasters.org/MainMenuCategories/WhatisToastmasters.aspx(accessed September 10, 2010).56. The promotional video: http://www.toastmasters.org/DVDclips.aspx(accessed July29, 2010). Click on “Welcome to Toastmasters!The entire 15 minute story.”

810/929

will judge them to be anxious, weak,

‘crazy,’ or stupid. They may fear public

speaking because of concern that others

will notice their trembling hands or voice

or they may experience extreme anxiety

when conversing with others because of

fear that they will appear inarticulate.…

The fear or avoidance must interfere significantly

with the person’s normal routine,

occupational or academic functioning, or

social activities or relationships, or the person

must experience marked distress about

having the phobia. For example, a person

who is afraid of speaking in public would

not receive a diagnosis of Social Phobia if

this activity is not routinely encountered on

the job or in the classroom and the person

is not particularly distressed about it.”

52. “It’s not enough … to be able to sit at

your computer”: Daniel Goleman, Working

with Emotional Intelligence (New York: Bantam,

2000), 32.

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