quiet-the-power-of-introverts-in-a-world-that-cant-stop-talking-susan-cain

you want the wisdom of the crowd,
gather it electronically, or in writing,
and make sure people can’t see each
other’s ideas until everyone’s had a
chance to contribute. Face-to-face contact
is important because it builds trust,
but group dynamics contain unavoidable
impediments to creative thinking.
Arrange for people to interact one-onone
and in small, casual groups. Don’t
mistake assertiveness or eloquence for
good ideas. If you have a proactive
work force (and I hope you do), remember
that they may perform better
under an introverted leader than under
an extroverted or charismatic one.
Whoever you are, bear in mind that
appearance is not reality. Some people
act like extroverts, but the effort costs
them in energy, authenticity, and even
physical health. Others seem aloof or
self-contained, but their inner
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