quiet-the-power-of-introverts-in-a-world-that-cant-stop-talking-susan-cain

mass immigration blew the population
into the cities. In 1790, only 3 percent
of Americans lived in cities; in 1840,
only 8 percent did; by 1920, more than
a third of the country were urbanites.
“We cannot all live in cities,” wrote the
news editor Horace Greeley in 1867,
“yet nearly all seem determined to do
so.”
Americans found themselves working
no longer with neighbors but with
strangers. “Citizens” morphed into “employees,”
facing the question of how to
make a good impression on people to
whom they had no civic or family ties.
“The reasons why one man gained a
promotion or one woman suffered a social
snub,” writes the historian Roland
Marchand, “had become less explicable
on grounds of long-standing favoritism
or old family feuds. In the increasingly
anonymous business and social
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