quiet-the-power-of-introverts-in-a-world-that-cant-stop-talking-susan-cain

But then we took things a step further
than the facts called for. We came
to value transparency and to knock
down walls—not only online but also in
person. We failed to realize that what
makes sense for the asynchronous, relatively
anonymous interactions of the
Internet might not work as well inside
the face-to-face, politically charged,
acoustically noisy confines of an openplan
office. Instead of distinguishing
between online and in-person interaction,
we used the lessons of one to inform
our thinking about the other.
That’s why, when people talk about
aspects of the New Groupthink such as
open office plans, they tend to invoke
the Internet. “Employees are putting
their whole lives up on Facebook and
Twitter and everywhere else anyway.
There’s no reason they should hide behind
a cubicle wall,” Dan Lafontaine,
236/929