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including J.C. Penney, Wells Fargo, Dell

Computers, and Prudential, he couldn’t

think of a single one that didn’t use

teams.

Some of these teams are virtual,

working together from remote locations,

but others demand a tremendous

amount of face-to-face interaction, in

the form of team-building exercises and

retreats, shared online calendars that

announce employees’ availability for

meetings, and physical workplaces that

afford little privacy. Today’s employees

inhabit open office plans, in which no

one has a room of his or her own, the

only walls are the ones holding up the

building, and senior executives operate

from the center of the boundary-less

floor along with everyone else. In fact,

over 70 percent of today’s employees

work in an open plan; companies using

them include Procter & Gamble, Ernst

228/929

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