quiet-the-power-of-introverts-in-a-world-that-cant-stop-talking-susan-cain

to do a whole lot of it. I’ve known a lot
of leaders of corporations who are
highly introspective and who really
have to make themselves work to do
the public stuff.”
Mills points to Lou Gerstner, the legendary
chairman of IBM. “He went to
school here,” he says. “I don’t know
how he’d characterize himself. He has
to give big speeches, and he does, and
he looks calm. But my sense is that he’s
dramatically more comfortable in small
groups. Many of these guys are, actually.
Not all of them. But an awful lot of
them.”
Indeed, according to a famous study
by the influential management theorist
Jim Collins, many of the best-performing
companies of the late twentieth
century were run by what he calls
“Level 5 Leaders.” These exceptional
CEOs were known not for their flash or
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