quiet-the-power-of-introverts-in-a-world-that-cant-stop-talking-susan-cain

to the detriment of all. Perhaps it was a
low-stakes situation—your PTA, say,
deciding whether to meet on Monday
or Tuesday nights. But maybe it was
important: an emergency meeting of
Enron’s top brass, considering whether
or not to disclose questionable accounting
practices. (See chapter 7 for more
on Enron.) Or a jury deliberating
whether or not to send a single mother
to jail.
I discussed the Subarctic Survival
Situation with HBS professor Quinn
Mills, an expert on leadership styles.
Mills is a courteous man dressed, on the
day we met, in a pinstriped suit and
yellow polka-dot tie. He has a sonorous
voice, and uses it skillfully. The HBS
method “presumes that leaders should
be vocal,” he told me flat out, “and in
my view that’s part of reality.”
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