quiet-the-power-of-introverts-in-a-world-that-cant-stop-talking-susan-cain

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core feature of the curriculum. Toastmasters,the nonprofit organization establishedin 1924 whose members meetweekly to practice public speaking andwhose founder declared that “all talkingis selling and all selling involvestalking,” is still thriving, with morethan 12,500 chapters in 113 countries.The promotional video on Toastmasters’website features a skit in whichtwo colleagues, Eduardo and Sheila, sitin the audience at the “Sixth AnnualGlobal Business Conference” as anervous speaker stumbles through a pitifulpresentation.“I’m so glad I’m not him,” whispersEduardo.“You’re joking, right?” replies Sheilawith a satisfied smile. “Don’t you rememberlast month’s sales presentationto those new clients? I thought youwere going to faint.”104/929
“I wasn’t that bad, was I?”“Oh, you were that bad. Really bad.Worse, even.”Eduardo looks suitably ashamed,while the rather insensitive Sheilaseems oblivious.“But,” says Sheila, “you can fix it.You can do better.… Have you everheard of Toastmasters?”Sheila, a young and attractive brunette,hauls Eduardo to a Toastmastersmeeting. There she volunteers to performan exercise called “Truth or Lie,”in which she’s supposed to tell thegroup of fifteen-odd participants a storyabout her life, after which they decidewhether or not to believe her.“I bet I can fool everyone,” she whispersto Eduardo sotto voce as shemarches to the podium. She spins anelaborate tale about her years as an operasinger, concluding with her105/929
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MORE ADVANCE NOISE FOR QUIET“An i
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“Susan Cain’s quest to understa
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STILL MORE ADVANCE NOISE FORQUIET6/
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looks like to think outside thegrou
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Copyright © 2012 by Susan CainAll
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To my childhood family
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presupposes that energy needed in o
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17/9292. THE MYTH OF CHARISMATICLEA
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19/92911. ON COBBLERS AND GENERALS:
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For similar reasons, I did not use
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INTRODUCTIONThe North and South ofT
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squeeze inside the church until its
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27/929Our lives are shaped as profo
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pairings—masculinity and feminini
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stock of their true natures. You ha
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example, are rated as smarter, bett
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35/929The Cat in the HatCharlie Bro
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off each school day by performingda
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with me. I wish I could find that l
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she was in the real world, she wasn
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Everyone waited for Laura to reply,
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At first her questions were tentati
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so nice and so tough at the same ti
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extroverts need to recharge when th
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introvert would rather spend her va
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Page 57 and 58: 57/9292. _______ I often prefer to
Page 59 and 60: 59/92920. _______ In classroom situ
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Page 63 and 64: illuminating insights that are chan
Page 65 and 66: 65/929George Orwell, Theodor Geisel
Page 67 and 68: 1THE RISE OF THE “MIGHTYLIKEABLE
Page 69 and 70: mesmerize an audience. This particu
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Page 75 and 76: mass immigration blew the populatio
Page 77 and 78: featured case studies of historical
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Page 81 and 82: better than a matinee idol to model
Page 83 and 84: showed a crestfallen young woman,ho
Page 85 and 86: possession and a power that didn’
Page 87 and 88: But nowhere was the need to appears
Page 89 and 90: magazine, “if you have a big, hus
Page 91 and 92: parents and teachers conspired to o
Page 93 and 94: the one who’s had an 80 or 85 ave
Page 95 and 96: The rest of the organization menwou
Page 97 and 98: personality traits are genetically
Page 99 and 100: The victor of that campaign? Thefig
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Page 103: senior manager at Eastman Kodak tol
Page 107 and 108: learn to stage-manage our voices, g
Page 109 and 110: 2THE MYTH OF CHARISMATICLEADERSHIPT
Page 111 and 112: learning how to be more energetic,
Page 113 and 114: PowerBars, bananas, and corn chips.
Page 115 and 116: and impossibly defined cheekbones.E
Page 117 and 118: off his expressive face, they cry o
Page 119 and 120: “Did you hesitate or go straight
Page 121 and 122: hands. When we’re finished, the q
Page 123 and 124: love knowledge for its own sake, no
Page 125 and 126: Ba-da-da-da, YES! Dum-dum-dum-DUM,
Page 127 and 128: His intellect is impressive, too.Th
Page 129 and 130: so on. He is motivated by love, he
Page 131 and 132: I can’t help but wonder why none
Page 133 and 134: salesmanship as a way of sharing on
Page 135 and 136: TVs silently broadcasting campus ne
Page 137 and 138: Capital of Extroversion.” But it
Page 139 and 140: to shake Wall Street, Main Street,
Page 141 and 142: teams). He spends the rest of the m
Page 143 and 144: students’ grade, and a much large
Page 145 and 146: students. When students fail to spe
Page 147 and 148: rowdy evening? Students at HBS go o
Page 149 and 150: judges HBS by how well it prepares
Page 151 and 152: 151/929“creative,” she answered
Page 153 and 154: Yet even at Harvard Business School
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salvaged items. But his group didn
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But Mills also pointed to the commo
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powerful as a meeting goes on. It a
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somebody says, ‘I’m bored. Why
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president of Rite-Solutions, and Ji
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have in common was something theydi
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charisma but for extreme humilityco
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he wanted to avoid simplistic answe
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introverted people, as well as one
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results. And personal opinions are
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T-shirts as possible in ten minutes
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which motivated them to work harder
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other hand, “may wish to adopt a
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quietly. “Get off my bus,” Blak
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to ‘reenter that forbidden zone b
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their encounter in her newspapercol
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do it, he said. “Who am I, that I
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If Parks spoke through her actions,
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jobs, dates, and even kidney donors
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‘it’s about people’ mantra we
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Might they have reached the rightre
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clumps. Children frolic in man-made
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man in bright red polo shirt and sn
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and began to feel guilty about all
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Presbyterian minister and worked wi
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means listening as well as talking,
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rock concert venue, save for the un
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nothing, and he’s done good works
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Yet McHugh finds practices like the
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virtue. Righteous behavior is not s
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French. They call themselves theHom
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Homebrew crowd, computers are a too
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who hope to be innovative should wo
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221/929work best alone where they c
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interpersonally skilled but “not
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independently. We’d want to give
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province of a single mind actually
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& Young, GlaxoSmithKline, Alcoa, an
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According to a 2002 nationwide surv
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Williams also identifies leadership
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The New Groupthink did not arise at
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CFO of the social marketing firm Mr
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year, and asked them to devise a ne
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They found a striking differenceamo
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knowledge that are just out of your
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people’s lives and were “among
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No one would choose this sort ofpai
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And in contemporary workplaces, the
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correlation to outcome. Programmers
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about coworkers eavesdropping onthe
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environment that people would hatet
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Thursdays,” one day a week in whi
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If personal space is vital to creat
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261/9291. Don’t judge or criticiz
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Manufacturing (otherwise known as3M
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increases: groups of nine generate
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group performed much better than it
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participants would do better in pub
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conform. What was going on in themi
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decision-making. But when they went
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that they had arrived serendipitous
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population density is correlated wi
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hours—not the eight, ten, or four
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many casual, chance encounters as p
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PartTWOYOUR BIOLOGY, YOUR SELF?
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dries up and I can’t get any word
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seminar for his entire executive te
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my anxiety, but over the years I’
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For one of those studies, launched
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robot. At seven, they were asked to
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be a scientist. “Like … other f
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temperature, and other properties o
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introverts—just the opposite—bu
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limbs (or staying calm) in response
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castles—he’ll often concentrate
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thin body and narrow face. Such con
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share only 50 percent of their gene
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day in a foreign city, but I love t
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Kagan ushers me inside his office i
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family goes to the beach every week
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high-reactive nervous system. One t
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Kagan tells me about the time hewat
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like asking whether a blizzard is c
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“The university is filled with in
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extremely low-reactive kids? Often
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According to Jay Belsky, a leadingp
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it’s becoming the leader of their
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Stephen Suomi, the scientist whocon
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focuses on problems and pathology.
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Most people would appreciate thefle
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Developmental Neuroimaging and Psyc
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We gaze reverently at the fMRI scan
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doing all these early observations
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strangers and feel “Geez! Who are
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We might call this the “rubber ba
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conditioned a rat to associate a ce
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knows it. When she arrives at a par
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makes people describe her as a “f
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intimate backyard talks with her mo
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part was when she got to close the
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To solve Esther’s problem, let’
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they’re constricted, so the brain
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personality psychologist David Fund
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also underperformed—taking an ave
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state lasts only until your friend
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alert, active, and energetic). Drow
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Esther managed to solve her problem
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I expected. There was a fashion des
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turn to offer feedback. Did Lateesh
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You seem so outgoing, they added.Yo
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subjects that don’t interest them
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the sixteenth president rising up b
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chosen her for just this reason; in
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At the same time, many told Eleanor
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In the meantime, Eleanor found hers
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When I hear that Aron will be theke
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registration forms and name badges,
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blue eyes that look as if they don
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there only when she withdrew from t
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attribute about fifteen motivations
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intuitive (just as Aron’s husband
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games or reading unfamiliar words.A
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was distracting. But Aron had a gre
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In 1921, FDR contracted polio. It w
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from her trips, she often told him
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was Eleanor who made sure he knewho
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apparently breaking the toy gives t
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and of another eight-year-old who c
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some evidence that sociopaths haved
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they camouflage signs of a nervous
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supercool pulse rate during liftoff
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intentionally,” Dijk speculates,
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In other words, you want to makesur
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[other type] is to be first, withou
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while the other 80 percent are “f
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by those farther up the food chain
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The interesting thing is that these
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traumatic injuries. Extroverts enjo
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Roosevelts as surely as grazing her
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female tit birds—it might seem th
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suitcase through a midnight airport
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tirelessly promote the movie. He vi
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The atmosphere is startling simplyb
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beginning of conversations but at t
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putting myself to sleep. I wonder i
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guns strapped to their chests until
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7WHY DID WALL STREET CRASH ANDWARRE
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“Hi, Janice!” said the caller t
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same thing happened: the bailout st
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But sometimes we’re too sensitive
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after the deal was struck, a headli
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high reactivity and introversion. N
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reward-seeking cravings of the oldb
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potential goodies; fMRI experiments
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medial orbitofrontal cortex, a key
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professor Richard Howard told me,po
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make group decisions, extroverts wo
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the choice of a small reward immedi
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failure of many banks during the Gr
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promotion. They lost their hold on
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stripped him of his power to review
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How did Janice Dorn’s client, Ala
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button and find they’ve lost a po
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and focused on a goal, their vigila
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of critical thinking widely used by
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imagining things, recalling events
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personality traits of effective cal
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we need to find a balance between a
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And when it comes time to invest, o
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avoiding others that seem to causep
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495/9295. I have very few fears com
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extrovert, many of the flow experie
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you care about, you probably find t
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inappropriate risks, like the forme
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wrote in a letter to investors. Kla
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off handsomely if dramatic but unex
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confident group lost half their cli
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newspaper moguls, Hollywood celebri
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charmingly self-deprecating story
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will never be finished. That’s on
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8SOFT POWERAsian-Americans and the
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computer programming, and my job is
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Dream. Many first- and second-gener
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The library is to Cupertino what th
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distributed a few extra degrees tow
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would be like, ‘She’s so studio
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professors were so patient, just li
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change their ways, colleges can lea
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minority”—even when meant as a
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the “cheerful,” “enthusiastic
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535/929—KAMO NO CHOMEI, 12th Cent
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desires to the group’s interests,
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centers in the American brains, whi
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It’s because of relationship hono
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may have thought. So if, deep down,
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nodded at the athletes, all of whom
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was supposed to encourage students
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on a weekday afternoon, cocky Asian
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personalities are more genuine,”
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cultural style for getting ahead: t
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Cupertino, Ni conducts daylong semi
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Ni asked for volunteers and brought
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Asians use only a narrow set of mus
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Aggressive power beats you up; soft
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man. As a child, he was afraid ofev
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abstain from meat, so he saw no dan
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they would surely have retaliated,
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resistance,” which he associated
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The TIMSS exam (Trends in Internati
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the final grade, many students leav
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girl. When we first met, Tiffany wa
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have conviction if you’re quiet a
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9WHEN SHOULD YOU ACT MOREEXTROVERTE
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and e-mailing friends long notes he
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they’re relatively stable across
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psychologists acknowledge that we c
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fine-tune their own personalities t
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For years Little returned to lectur
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highly. Free Trait Theory explains
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effort required to stretch his natu
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when he decided that other kids wer
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you’ll see his self-taught bellic
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each teaching session. They also ra
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One of the most effective self-moni
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come naturally to him. Indeed, theh
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• Do you put on a show to impress
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high self-monitors can come across
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campus to celebrate. The subject of
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body arrange themselves when you’
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presentations. Although she felt de
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I, too, was once in this position.
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fireman, what did a fireman mean to
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classmates who’d grown up to bewr
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secretary under President Clinton,
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Sometimes people find restorativeni
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exchange for being ourselves the re
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But the person with whom you canbes
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Professor Little knows all too well
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Double pneumonia and an overschedul
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to see the world in a more negative
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great excitement and mutual admirat
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“do all the work of making conver
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school was tougher for her than for
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pro-social. But as we’ve seen, ne
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than the introverts, and this was i
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Greg feels hurt that she makes an e
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a career change. “I think we’d
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wanted to deliver her newscompassio
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disagree, her voice gets quiet and
Page 653 and 654:
Do they also like each other a litt
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“Very nice, keep up the good work
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manager, while 71 percent accepted
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wrong. The cobra vows to stop immed
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have repair work to do with their p
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horrible, on some level she process
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study felt warmly toward their fell
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try to tap into my empathy,” he s
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the shoes of their conversational p
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does. It requires a kind of mental
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socially. It doesn’t show us how
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increased territory sales 500 perce
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commonality with the other person:Y
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to the point where I could walk int
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a way to break their stalemate. Ins
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11ON COBBLERS AND GENERALSHow to Cu
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separate occasions. Each time, the
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always reading,” says Dr. Miller
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Take the case of Joyce and her seve
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understand why her sweet, lovingdau
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Isabel wants to hang out alone in h
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Why would you want to do that?thoug
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child fit if she’d been an introv
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But even parents who still have wor
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same time he didn’t want her to g
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new people, but also to new places
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the safety of the dunes, and neithe
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Above all, do not shame her for her
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principals and guidance counselors,
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It’s a Tuesday morning in October
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But not all of them. When you seeth
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She opens her mouth to speak, butlo
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calm atmosphere where she could wor
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lunch in the cacophonous din of the
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school memory is of being made tost
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believe that negative public speaki
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movement, stimulation, collaborativ
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her group had been smaller andsomeo
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what these kids are like oncethey
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help your introverted child thrive.
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words what it’s like to say “I
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development experts tell us, but be
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day she made the team after partici
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fashion and celebrity. Those kids a
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nerves were so mild that they simpl
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the story of David Weiss, a drummer
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stuff. And I know exactly how: I st
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it and enjoyed himself. His father
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one of the great insights of Wester
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for those who might fall into the f
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Run. Write a story. Make a deal wit
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you want the wisdom of the crowd,ga
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Lewis Carroll was an introvert, too
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But what he loved to do best wasrea
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suitcase (though I felt guilty abou
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A Note on the Words Introvert andEx
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categories quite separate from intr
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experience (“thinker, dreamer”)
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his preferred type, “intelligent
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At Crown Publishers, it has been my
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an interview. He gave me not only t
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to talk, let alone visit, during th
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Janice Dorn, Anders Ericsson, Jason
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Special thanks and love to Al andBo
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781/929personality did not prevent
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783/929Mood, and Cardiovascular Fun
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785/929a brochure published by the
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787/929speech can be perceived as h
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789/92926. Charlie Brown: David Mic
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791/92935. introvert is not a synon
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793/929to Communicate, Communicatio
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795/929Personality and the School:
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797/929American Medicine Meets the
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799/92918. “EATON’S HIGHLAND LI
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801/929as a founding figure of pers
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803/929Admission and Exclusion at H
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tongued Chautauqua speaker turned D
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807/929lamb; this was “the world
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809/92950. “Social anxiety disord
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811/92953. a staple of airport book
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813/929published June 12, 2003, upd
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815/929outdoor/depart-from-your-inh
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817/92918. college students were as
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819/929Don’t (New York: HarperCol
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821/929excellent biography, Rosa Pa
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823/929http://mashable.com/2008/08/
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825/92937. “cry from the heart wo
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4. One of the most interesting find
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829/929Creative Collaboration (New
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Gamble, Ernst & Young, GlaxoSmithKl
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19. According to a 2002 nationwide
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835/929Distribution in a Group of I
Page 837 and 838:
837/92932. “intense curiosity or
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839/92938. people learn better afte
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841/92948. some forty years of rese
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843/929Gregory Berns, Iconoclast: A
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845/929CHAPTER 4: IS TEMPERAMENT DE
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847/929Impulsivity and Reading Abil
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849/92916. Nazi eugenics and white
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851/92924. in a group of people, on
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853/929and Social Psychology 97, no
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855/92933. Indeed, about a quarter
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857/92938. thought to be associated
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859/92945. “The time and effort t
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861/92916, 2010. Also note that int
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863/92916. Drowsy extroverts behind
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865/929Penguin, 1992), esp. 125-236
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867/929Emotion Processing and Atten
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869/929how radically, and fruitfull
Page 871 and 872:
871/929Disruptive Developmental Tra
Page 873 and 874:
873/929Deformations Within the Amyg
Page 875 and 876:
875/929Psychotherapy and the Highly
Page 877 and 878:
877/92942. As Jung speculated almos
Page 879 and 880:
879/929CHAPTER 7: WHY DID WALL STRE
Page 881 and 882:
881/929areas that have something to
Page 883 and 884:
883/929Makes You the Way You Are. S
Page 885 and 886:
885/929“How Emotions Facilitate a
Page 887 and 888:
887/929Polymorphism at the Serotoni
Page 889 and 890:
889/929Barrionuevo, “Vincent Kami
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on the dopamine-driven reward syste
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893/929Type Indicator (Palo Alto, C
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895/929Personality Traits (Cambridg
Page 897 and 898:
897/92951. all introverts are const
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899/929features predict happiness m
Page 901 and 902:
901/9292. article called “The New
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903/92911. Another study asked Asia
Page 905 and 906:
905/929Time,” Child Development 7
Page 907 and 908:
907/929National Center for Educatio
Page 909 and 910:
Personality Dispositions,” Annual
Page 911 and 912:
may fluctuate over time, but you pr
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913/929Psychology,” Psychological
Page 915 and 916:
915/929Selves and Well Beings,” i
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917/929Stability” measures freedo
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919/929Argumentative Discussions,
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921/929Nonverbal Decoding,” Journ
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923/929(Cambridge, MA: HarvardUnive
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925/929Neuroscientist Reveals How t
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927/929Meaning: On Doing Well and B
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