Crucial_Conversations

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We dedicate this book toLouise, Celia, Bonnie, and Linda—whose support is abundant,whose love is nourishing,and whose patience is just shy of infinite.And to our childrenChristine, Rebecca, Taylor, Scott,Aislinn, Cara, Seth, Samuel, Hyrum,Amber, Megan, Chase, Hayley, Bryn,Amber, Laura, Becca, Rachael, Benjamin,Meridith, Lindsey, Kelley, Todd,who have been a wonderful source of learning.
ContentsFOREWORD TO THE SECOND EDITIONFOREWORD TO THE FIRST EDITIONPREFACEACKNOWLEDGMENTSCH. 1: What’s a Crucial Conversation?And Who Cares? 1CH. 2: Mastering Crucial ConversationsThe Power of DialogueCH. 3: Start with HeartHow to Stay Focused on What You Really WantCH. 4: Learn to LookHow to Notice When Safety Is at RiskCH. 5: Make It SafeHow to Make It Safe to Talk About Almost AnythingCH. 6: Master My StoriesHow to Stay in Dialogue When You’re Angry, Scared, or HurtCH. 7: STATE My PathHow to Speak Persuasively, Not AbrasivelyCH. 8: Explore Others’ PathsHow to Listen When Others Blow Up or Clam UpCH. 9: Move to ActionHow to Turn Crucial Conversations into Action and ResultsCH. 10: Yeah, ButAdvice for Tough CasesCH. 11: Putting It All TogetherTools for Preparing and LearningAfterwordWhat I’ve Learned About Crucial Conversations in the Past Ten YearsENDNOTESINDEX
Page 2 and 3: WHAT CRUCIAL CONVERSATIONS READERS
Page 4 and 5: Crucial ConversationsTools for Talk
Page 8 and 9: Foreword to the Second EditionNo on
Page 10 and 11: PrefaceWhen we published Crucial Co
Page 12 and 13: 1The single biggest problem in comm
Page 14 and 15: In each of these examples of unheal
Page 16 and 17: poorly? Do you walk away from some
Page 18 and 19: Following that consequential meetin
Page 20 and 21: conditions in yourself and others t
Page 22 and 23: Let’s look at each of these impor
Page 24 and 25: SECOND, REFUSE THE FOOL’S CHOICEN
Page 26 and 27: 4Learn to Spot Crucial Conversation
Page 28 and 29: Meaning: Your idea is insane, and p
Page 30 and 31: T F 24. If others hesitate to share
Page 32 and 33: • Look for outbreaks of your Styl
Page 34 and 35: Remember the last time someone gave
Page 36 and 37: Now, an apology isn’t really an a
Page 38 and 39: successful, we have to stop using s
Page 40 and 41: crucial and safety is put at risk.
Page 42 and 43: 6It’s not how you play the game,
Page 44 and 45: Of course, as we come up with our o
Page 46 and 47: Victim Stories—“It’s Not My F
Page 48 and 49: wrong?Our purpose for asking why a
Page 50 and 51: 7Good Night and Good-Bye!To see how
Page 52 and 53: Facts are the least controversial.
Page 54 and 55: Just right: “It’s starting to l
Page 56 and 57:
For instance, when we believe stron
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stories, we begin to assign negativ
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understand the metaphor. With a pum
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new communication approach. I liter
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When you’re deciding how to decid
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Determine who does what by when. Ma
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This is generally a problem of not
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The individual comments aren’t di
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what’s going on?”If you do say
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11I can win an argument on any topi
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Make It SafeContrast to help your s
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KERRYAfter a decade of talking with
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EndnotesCHAPTER 11. Clifford Notari
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Conditions of conversation:dual-pro
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beginning your path with, 140gettin
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Paraphrasing, 164-165Parker, Doroth
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excessive advocacy in, 150-153faile
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About the AuthorsThis award-winning
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