Crucial_Conversations

conditions in yourself and others that make dialogue the path of least resistance.
Next, we’ll examine the tools for talking, listening, and acting together. This is what most people have in mind when they think of crucial
conversations. How do I express delicate feedback? How do I speak persuasively, not abrasively? And how about listening? Or better still, what
can we do to get people to talk when they seem nervous? And how do we move from thought to action? As you read on, you will learn the key skills
of talking, listening, and acting together.
Finally, we’ll tie all of the theories and skills together by providing both a model and an extended example. Then, to see if you can really do what it
takes, we provide seventeen situations that would give most of us fits—even people who are gifted at dialogue. As you read on, you will master the
tools for talking when stakes are high.