ADN WINTER 2022_WEB

How do you keep your
employees motivated?
By listening to them. If they want to
try something new or do something
different, we listen to them and usually
give them the opportunity. Depending
on the outcome, we may
change things completely or go back
to what we were doing. The biggest
thing is to listen to them and consider
their advice or opinions. Oftentimes,
they come up with ideas that make
things better or more efficient.
What is the best
advice you have for other
detailers in terms of what not
to do when detailing a car?
Don't just jump in and start detailing a vehicle
but learn what works for you or your
company. Write up procedures for every type
of detail you offer and follow them. You'll be
more efficient, and you'll be able to teach
others easier, since you have a plan.
How many cars
do you service a year?
We service over 1,200 vehicles a year
overall.
What is the most often
requested service?
Our complete detail package is the most
chosen service in our detailing department.
What is your advice
for a detailer who
is just starting out?
Start small and build up. Cash is king so
don't go into debt by buying everything
and thinking you're going to make it big
right away.
What are your hours?
8 a.m. to 5 p.m. now, but we are doing
a trial period of a 4-day work week
What
ways do you advertise your
business?
Word-of-mouth is our best advertising.
Our clients tell their family
and friends about us. If we provide
our clients the quality and customer
service they desire, they promote
us. One of our core values is customer
satisfaction, and we accomplish
that by exceeding each customer's
expectations.
Two great workers working together.
What type of
clientele do you have?
We do not have a very specific clientele,
and it is more wide ranged.
From male to female ages ranging
from 20 to 80 years old, we service
anyone who has a vehicle. Our clients
trust us with their sports cars,
hot rods, boats, motorcycles and
their daily drivers. We also have
some fleet accounts and dealerships
that we service as well.
This photo is a vehicle that the owner filed an insurance claim for mice that infested their vehicle and caused over $10k in damage.
We work with insurance companies and are known to disassemble and clean everything.
What are your goals for the
business?
Our goal is to challenge people within
our company and build leaders so
we can continue to grow and serve
more customers. We are currently
looking for a larger facility to better
help serve our community.
Front office
22 | AUTO DETAILING NEWS | VOL. 7, NO. 4 • WINTER 2022