mambourin-enterprises-annual-report-2015-final1

dignity - empowerment - diversity - partnerships
Annual Report
2015

Who are we?
About Us
The beginning of the
organisation now
known as Mambourin
Enterprises Ltd
occurred at a public
meeting in 1972.
This meeting was
called by members
of the public who
were concerned at
the lack of facilities
to assist people
with an intellectual
disability within the
area. A committee
was formed and after
much fundraising and
lobbying, the first
facility was opened
in Werribee in 1975.
We also acknowledge
the history of Westnet,
which dates back to
1964.
Our Vision
Our vision is for
a world where
every individual is
empowered to live
as independently as
possible.
Our Mission
Empowering people
to fully participate
in the community
is our mission - we
create opportunities
for people with a
disability to achieve
a more independent
future and to enhance
their self-esteem.
mambourin.org

Board Chair’s Report
It gives me great pleasure to
present the 43rd annual report
for Mambourin, the second for
our company with the name
Mambourin Enterprises Ltd.
I am delighted to report on the
affairs of the company for the
financial year 2014/15, and as has
been our practice in recent years,
my report will also drift to cover
the first quarter of the 2015/16
financial year, given the timing
of our annual general meeting
(AGM).
Company Limited by
Guarantee
One of the most significant events
from a governance perspective
was the passing of a special
resolution at a special general
meeting on 27 October 2014 to
transfer the legal status of the
organisation to a company limited
by guarantee, which passed with
the overwhelming majority of
members’ support.
I would again like to thank
the other members of the
Governance Committee: Cory
Becker, Barbara MacKinnon, Ruth
Mackay, Meredith Blackstock
(since resigned) and Rohan
Braddy for their dedicated and
tireless work throughout the
significant period leading to
that meeting, and of course the
Mambourin membership for the
confidence and trust that you
placed in the Board throughout
this process. We officially became
Mambourin Enterprises Ltd, under
the jurisdiction of the Australian
Securities and Investments
Commission, on 14 November
2014.
New Directors
Another significant change to our
organisation occurred with the
passing of that special resolution,
and that was the adoption of
Mambourin’s new constitution, in
which the members entrusted the
Board with direct appointment of
up to three directors, so that the
Board could fill identified skills
gaps on the Board.
During the first half of 2015, we
conducted an exhaustive search
and selection process, which
culminated in the appointment
of Claire Thomas (to a casual
vacancy) and Olga Hogan and
Paul Larcher (to appointed
positions) as directors. I publicly
welcome Claire, Olga and Paul
to the Board and thank them for
the many valuable contributions
they have each already made, and
for the time and effort that they
will put in to making Mambourin
an even higher performing
organisation in the coming years.
Strategic Plan
In mid 2014, Mambourin’s Board
endorsed a new strategic plan
which gives direction to the
organisation, and provides a way
of assessing the organisation’s
performance; that is, how well
we are achieving our mission.
Mambourin’s strategic plan
identifies the most important
areas that we think we should
focus on in the coming years.
The chief executive officer
(CEO) reports a summary of
progress towards achieving our
strategies half-yearly to the Board.
I am pleased to report that we
completed all major tasks we set
ourselves in the first year of this
plan, with some adjustment to
take into account the frequently
changing landscape of the
National Disability Insurance
Scheme (NDIS) and other
changing policy drivers, with
good progress already made on
many of the tasks set for year two
of the current plan and positive
progress on tasks in advance of
the third year of the plan.
In particular, I would like to
note the significant preparation
undertaken for the purchase of
a warehouse and office complex
in Derrimut, which addressed
a number of aspects of our
strategic plan including making
under-utilised assets perform
better, ensuring the long term
accommodation and capacity
for growth of our Australian
Disability Enterprises (ADE),
assisting our administration and
management team to be more
efficient, and allowing for growth
and development of our service
offerings under the NDIS.
Board Committees
A considerable amount of work
is achieved by our hard working
directors in addition to Board
meetings, through participation
in Board committees.
On behalf of the entire
Mambourin community, I thank
my fellow directors for the
amount of time, energy and
professionalism that they each
contribute behind the scenes to
ensure the smooth and efficient
running of the organisation, and
its ever improving performance.
One of the key reasons that
Mambourin is in excellent
financial shape is due to
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the diligence of the Finance
Committee and I thank them
for their thorough and careful
oversight of the budgets and
finances of the organisation. This
committee was chaired by John
Wnek.
I’ve already mentioned the
Governance Committee in this
report. With Cory Becker as the
chair, this committee ensured
that Mambourin fulfilled its
compliance requirements.
The Board’s Communications,
Marketing and Public Relations
Committee was chaired by
Emma Sutcliffe and focused on
Mambourin’s external image
including through our website
and social media presence. I
thank Emma and her team for
their excellent work.
The Risk Committee was
chaired by Barry Fitton. The
roll-out of the NDIS continues
to reveal significant risks for the
organisation and I am grateful to
Barry for his work with this vital
committee in his stewardship
through the changes required to
reduce the risks presented during
this major change.
Farewells
Since the last AGM, the Board
received director resignations
from Bernadette Copping,
Meredith Blackstock and Andrew
McGowan. During their combined
11 or so years as directors, each
of these people demonstrated
great commitment to Mambourin
and the people we support.
On behalf of the Mambourin
community I thank them most
sincerely for their contributions.
Conclusion
During the financial year 2014/15,
Mambourin continued to perform
well as determined by a wide
range of measures.
Our Board continues to be
well placed to provide good
governance. It is made up of
individuals who are highly skilled,
qualified and experienced, with
a good mix of directors with a
lived experience of disability
and independent directors who
are on the Board because of
their business and professional
skills. As the legal guardians of
Mambourin, today more than
ever, this experience mix is vital to
the future of our organisation.
Our senior leadership team
continues to make every effort
to be ready for the NDIS and
beyond. Our CEO Rohan Braddy
continues to show strong
leadership and I admire the
diligence he and his team exhibit
in their work to ensure that the
delicate balance is maintained
between providing great supports
to our participants and ensuring
the organisation’s viability into the
future.
Our staff too continue to perform
exceptionally well at the front line
of our first-rate organisation and I
thank them for their work.
On the all-important service
side, our customer satisfaction
continues to be high and our staff
continue to develop high quality
individualised and person-centred
services. We are widely regarded
as one of the leading disability
support providers in Australia, as
evidenced by the 2014 National
Disability Excellence Award from
the Commonwealth Department
of Social Services and, from the
City of Wyndham, the Not-For-
Profit Company of the Year.
The NDIS will present challenges
for Mambourin especially during
the roll-out phase. The Board has
been doing everything it can to
ensure that Mambourin is as well
prepared as possible to not just
survive, but to thrive under this
exciting initiative.
In closing, I have thoroughly
enjoyed my years as a director of
this highly regarded organisation.
The experience has sometimes
been challenging, yet always
rewarding and deeply satisfying
and I thank the Board for their
support for me, particularly in
recent years in the chair role.
Those I am most grateful to are
the Mambourin community,
especially the wonderful people
we support, for the inclusive
way in which you embraced a
person initially from outside
the Mambourin community by
making me feel so welcome.
I wish Mambourin many years of
success long into the future.
Cathy Jeffkins
Chair
mambourin.org

CEO’s Report
Within the pages of this annual
report you will find many
examples of achievement, high
quality supports, dedication,
professionalism and strength
in our Mambourin community.
These are, of course, just a small
number of the hundreds of
wonderful success stories that are
played out through the lives of the
people that we have the privilege
of supporting across this fine
organisation. These are the real
stories of Mambourin.
Recently, a parent asked me what
I do. I replied that it is my job to
create the right environment for
our staff to do what they do best,
then get out of the way and let
them get on with it!
National Disability Insurance
Scheme
We have been eagerly
anticipating the rollout of the
National Disability Insurance
Scheme (NDIS) for quite a few
years now. The most important
theme running through our
strategic plan is how this new
scheme will create opportunities
for people with disability, their
families and carers, in ways
previously not even dreamed
about. Most importantly, it puts
the person with disability firmly in
the driver’s seat of the type and
location of support they desire.
We continue to do everything we
can to prepare as thoroughly as
possible for the full roll out of the
NDIS, and have further ramped
up communications with our
participants and families through
newsletters, information forums,
the CEO blog and our website.
Much of the external environment
relating to the NDIS is complex,
very difficult to manage and
completely beyond our control,
but as more information becomes
available from the trial sites, and
with the broad plan of the full roll
out now known, we are becoming
increasingly competent and
confident in our approach to the
NDIS.
This has been reinforced through
our experience with a small
number of NDIS participants
that are currently successfully
supported by Mambourin staff.
As further details become
available - such as the Victorian
government’s operational plans
for the full NDIS roll out - I believe
this sense of competence and
confidence will only increase.
The biggest challenge for us as
the NDIS roll out approaches will
be weighing up the best interests
of the wider organisation versus
the needs, wants and goals of any
particular individual. Inevitably,
this will lead to decisions needing
to be taken about which types of
disability supports we are able to
provide, and/or to whom.
Overall, I believe we are ‘ahead of
the game’ in many areas of NDIS
preparation and at least on par
with most other disability service
organisations.
Certification
We are pleased to report that
we again achieved certification
following independent, external
audits of our activities and
services. This certification is a
reflection of the high quality
of services and supports that
Mambourin staff provides to
participants.
Strategic Plan
Our strategic plan provides
a ‘map’ for our management
team, showing the direction
the organisation should head
in coming years in order
to continue its growth and
vibrancy. It also provides a
way of measuring how well
we are delivering our mission
to empower people with a
disability.
The current strategic plan was
written as a three year plan and
approved by the Board in mid
2014, with a further Board review
of its ongoing relevance in early
2015.
The strategic plan identifies key
focus areas and what we would
like to achieve. It also describes
strategies that we will use to
achieve our goals; for each
strategy, the senior leadership
team has developed a business
plan which shows a number of
key tasks that we believe we
need to undertake.
There are 10 key focus areas in
Mambourin’s strategic plan; to
view it in full, please go to our
page at www.mambourin.org,
click on the ‘About’ tab, then the
‘Our Board’ tab and scroll down
to the bottom of the page.
A very significant and exciting
achievement for us this year was
the purchase of a warehouse
and office space in Derrimut
(see photos on page 9). The
building is relatively new and has
2,549 m 2 in warehousing space
and 522 m 2 in office space.
As you may be aware, we
currently lease a property at
Desire Place in Hoppers Crossing
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that houses our Australian
Disability Enterprises (ADE)
operations, as well as office space
at Pyke Street which we have
outgrown. Over recent years, our
head office team has been split
between Pyke Street and Walls
Road which has created a number
of efficiency issues across these
sites. In addition, lease costs for
these two locations are currently
in excess of $130,000 per annum.
Therefore, it has been part of our
strategic plan to amalgamate our
head office and ADE warehousing
and secure long-term costeffective
accommodation. This
purchase meets our needs and is
also a better use of funds, as we
will be paying off an asset rather
than sinking it into rent.
This new building offers many
new opportunities for us. It allows
for substantial growth of our
ADE, which we consider will be
a competitive advantage under
the NDIS. The site is located
in a continuously developing
industrial area, where we can
potentially source new work and
expand our business. It will also
have an employment and training
focus, which means we can
continue to develop our training
programs and offer further
opportunities to our participants.
We look forward to head office
management and administration
staff moving into the new building
in early December 2015, following
some minor works. Our Hoppers
Crossing lease expires in March
2016; therefore, we will aim to
relocate Desire Place staff and
supported employees to the new
premises in the new year. We will
be working closely with supported
employees and their families to
ensure a smooth transition to the
new building.
I regularly report to the
Mambourin Board on the
progress we are making towards
the goals set in the strategic plan.
In most cases, we are well on
track to achieving, or have already
achieved, those which we set for
ourselves in the first two years.
Staff
Amongst our competitors
in the disability sector, the
achievements, professionalism
and strong performance of our
staff positions them as leaders
in this field. They consistently
deliver above and beyond
my expectations and, more
importantly, the expectations of
our customers, participants and
families. They take great pride in
their work and I am proud to work
with them.
We continue to attract excellent
staff and I extend a very warm
welcome to all those who have
joined us recently and hope
you have a long, productive
and enjoyable association with
Mambourin.
To all our staff including our
wonderful band of volunteers, I
say: without you we are nothing,
but because of you we are
everything!
I would once again like to
acknowledge the outstanding
contribution from our senior
leadership team comprising
Michael Homann, Cassandra
Smith, Alma Zulovic, Warren Yates,
Vicki O’Neill, Lorraine Bartolo, and
Margaret Kennedy. Thank you
for your ongoing support, your
dedication, and your passion.
Administration
I would like to recognise the
often unsung support roles that
our administrative staff play in
dedicated and patient support
of our managers, staff, families
and carers and, most importantly,
participants. Thank you for the
wonderful work that you do.
Board of Directors
Generally, in addition to
the requirement to ensure
compliance with general
and specific laws applying to
Mambourin’s operations, our
directors’ primary duty is to our
members.
It is worth reflecting for a
moment on the general duties
imposed by the Corporations
Act on directors and officers of
companies.
These include:
• the duty to exercise your
powers and duties with the
care and diligence that a
reasonable person would
have which includes taking
steps to ensure you are
properly informed about
the financial position of the
company;
• a positive duty to prevent
the company trading if it is
insolvent;
• ensuring the company keeps
adequate financial records
to correctly record and
explain transactions and the
company’s financial position
and performance;
• the duty to exercise your
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CEO’s Report (con’t)
powers and duties in good
faith in the best interests of
the company and for a proper
purpose;
• the duty not to improperly
use your position to gain an
advantage for yourself or
someone else, or to cause
detriment to the company;
and
• the duty not to improperly
use information obtained
through your position to gain
an advantage for yourself or
someone else, or to cause
detriment to the company.
The failure of a director to fulfill
these requirements contravenes
the Corporations Act and can lead
to legal action against individual
directors.
Therefore, I, on behalf of the
entire Mambourin community,
extend to each director our
appreciation for their willingness
to take on such an important and
responsible position. All directors
work extremely hard for the
betterment of the organisation
and we are very grateful for
the contribution they make to
improving the lives of people with
disability, their families and carers.
I would like to acknowledge in
particular the contribution of the
Chair, Cathy Jeffkins.
Over the years, and especially in
her role as President/Chair, Cathy
has provided solid leadership and
dedicated support to the Board
and the wider organisation. Never
one to shirk a task no matter how
difficult, Cathy is always willing
to assist whenever required. On
behalf of the entire Mambourin
community I sincerely thank Cathy
for her hard work.
Conclusion
My connection with this excellent
organisation consumes my time
and energy whilst at the same
time inspires and refreshes me,
and keeps me coming back for
more!
I have been enormously
invigorated by the successes
of 2015 and derive great
satisfaction in sharing in the
successes of our participants.
Almost every day we watch
goals being achieved that were
previously thought impossible.
We celebrate every success.
Above all, I am stimulated
by the ongoing opportunity
to learn from our families
and carers such lessons as
resilience, determination, and
commitment. I look forward to
working with you all to make the
NDIS an excellent scheme; our
participants and their families
deserve nothing less!
My sincere thanks to you all for a
successful and memorable 2015,
long may it continue.
Rohan Braddy
Chief Executive
Officer
mambourin.org

Financial Report
The following is a summary of
Mambourin’s Financial Reports as
at 30 June 2015.
This year’s surplus of $615,121 is
higher than the previous year’s
result and reflects the great efforts
of the management and staff in
their prudent implementation
of the budget approved by the
Board.
Income
Total income increased by 1.5%,
to $10.07 million. Funding
received from the Victorian and
Commonwealth Governments is
the biggest source of income for
the organisation.
Income increased in the following
areas:
• Commonwealth funding by
0.86%, due to indexation.
• State funding by 5.8%, due
to indexation and additional
participants.
• Fees and charges by 7.2%,
due to an increase in the
transport fee in accordance
with CPI and additional
participants joining
Mambourin over the year.
Income decreased in the
following areas:
• Donations and fundraising by
18.8%.
• Other income by 17.8%.
• Interest revenue by 14.5%,
due to lower interest rates.
• Sales by 30%, due to a lower
number of MERP (Mambourin
Enterprise Resource Planning)
implementations and
lower Australian Disability
Enterprises (ADE) sales.
Expenses
Our total expenses decreased by
4.2%, to $9.45 million.
Employment costs are the
largest expense incurred by the
organisation.
Expenses decreased in the
following areas:
• Contracts/consultants
by 3.7%, due to careful
management of fees.
• Labour costs by 5.7%, due to
restructure and close control
of hours worked.
• Rental and lease expenses by
6.7%, due to changes made to
equipment leases.
• Section costs by 139.7% (from
a relatively low base), due to
close control over these costs.
• Subscription costs by 164.8%
(from a relatively low base),
due to close attention to
various administration costs
and eliminating unnecessary
subscriptions.
• Insurance costs by 9.5%, due
to lower vehicle insurance
costs as a result of fewer
insurance claims made.
• Transport expenses by 8.8%,
due to changes made in
transport services.
Expenses increased in the
following areas:
• External services by 6.4%,
due to additional building
maintenance and other small
item expenses.
• Depreciation by 7.6%, due to
a full year of Melton building
depreciation coming onto
the accounts, iPads used to
support participant programs
and MERP labour.
• Energy by 7.2%, due to
annual increases in prices.
• Participant program
expenses by 3.5%, due to
higher levels of community
access and more in-program
consumable materials used
across our centres.
The positive trading result has
increased total equity to more
than $4.68 million and cash flow
increased by $980,000.
It is important that we maintain a
healthy cash balance to meet our
statutory obligations and to be
able to demonstrate that we can
pay all of our bills as and when
they fall due.
Revenue related to the
implementation and licensing
of the MERP software to other
not-for-profit organisations has
generated additional income
for Mambourin of $97,640 this
financial year.
Post the close of the 2014/2015
financial year, we purchased
a warehouse in Derrimut
which highlights the positive
movement that Mambourin is
embarking on in preparation
for the National Disability
Insurance Scheme (NDIS). This
new site will accommodate head
office staff currently located in
two locations and ADE staff,
which will save rental expenses
and increase our assets over
time. This will allow for greater
program flexibility and expansion
of our services in this area. It will
expand our service offerings
which will incorporate day
services including community
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access and participation, skills
training and development, work
experience and some supported
employment—a fully integrated
pathways model which will be well
suited to the environment under
the NDIS.
Mambourin acknowledges the
support of the commonwealth
and state governments which
provide funding for the disability
supports that we provide.
Mambourin strongly values the
working relationship it has with
governments to improve the
support available to people with
disability.
In summary, Mambourin ended
the year in a healthy financial
condition. Mambourin has a
strong and improving balance
sheet, a healthy cash balance,
contracts for the bulk of our
ongoing income, good prospects
for growth, ongoing and
additional income related to our
MERP software and well managed
and carefully controlled expenses.
Alma Zulovic
General Manager
Finance &
Administration
mambourin.org

Operations Report
What an amazing year it has
been in so many ways! Finally
freed from the distraction/burden
of more than two years of the
Department of Health and Human
Services (DHHS) Service review,
we have been able to increase
our focus on the continuous
improvement of our operational
and service delivery processes.
This has resulted in improved
outcomes for our participants
and also produced better than
budgeted financial results.
Along the way we have:
• undergone two successful
external quality system
audits and achieved recertification
(without any nonconformances
recorded) in
both the Day Service (Victorian
DHHS funded) and Australian
Disability Enterprises (ADE,
Commonwealth Department
of Social Services [DSS]
funded) divisions.
• seen our ADE receive a
national service excellence
award from DSS and the best
not-for-profit award from
Wyndham City Council.
• opened our National Disability
Services (NDIS) ‘trial site’
which combines Day Services
and ADE at our Melton centre.
• successfully commenced
service delivery to our first
NDIS funded participant.
• continued to assist in
developing and refining MERP
functionality and capabilities
to ensure consistency of
service delivery and best
outcomes for each participant.
• continued our transport
review, transferring one
Altona and two Allara bus
runs to maxi taxis thus
enabling increased participant
independence, the sale of one
bus, a reduction in bus driver
costs and enabling fees for
these runs to be maintained at
the current level.
• unsuccessfully tendered
for the Reg Geary centre in
Melton (we withdrew our
tender as conditions were
unacceptable to us).
• exited the ADE paint line
enclave at Abey Industries due
to their introduction of robotic
equipment.
• remained fully focused on
managing our key service
delivery processes to ensure
that the organisation delivers
high quality services, is
financially sustainable and
well placed to continue to
provide excellent choices and
outcomes for the people we
support.
I give my heartfelt thanks to
the great team I am privileged
to lead. Their dedication and
passion to our mission, positive
‘can do’ attitude and boundless
determination to ensure the
best possible outcomes for our
participants will ensure that we
have much to look forward to
heading into the NDIS.
Review of Key Functional
Areas
Australian Disability Enterprises
The cessation of the Abey paint
line enclave crew, along with the
start-up of the Melton NDIS trial
site was quite a time consuming,
disruptive and costly process
spanning several months. The
need to phase our supported
employees out of Abey over a
period of many weeks and in
parallel with the setting up of the
new Melton factory and a new
product line proved to be very
challenging. It is a credit to the
commitment of all the staff and
supported employees that they
were able to navigate these
complex, stressful and at times
frustrating processes, meet
customer quality and delivery
expectations and still achieve
a better than budget financial
result. Congratulations to
Lorraine, Steve, Rebecca, William
and their teams on a great job.
Day Services
Continuing focus for the Day
Services division on careful
labour management and
a modest net increase in
participant numbers resulted
in a strong year with excellent
financial results.
Under Vicki O’Neill’s careful
stewardship, regular reviews
of programs have occurred
throughout the year across
all sites to ensure that they
continue to meet participant
needs, remain fully individualised
and produce the best possible
outcomes for the people we
support. This continues to be
uppermost in our minds going
into the NDIS.
An increasingly major part
of Vicki’s role is to manage
the client intake process. She
has established excellent
relationships with the transition
coordinators of the special
schools in our current catchment
area and also attends all
available disability expos to
further promote our organisation
wherever possible.
The July 2014 to June 2015
period saw participant
commencements increase by
an equivalent full time (EFT)
of 27.1 and exits by an EFT of
24.2, an overall net increase of
2.9. The previous year recorded
a net decrease of EFT by 3.0.
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While the increase may seem
small it is significant in the context
of a marketplace with a rapidly
increasing number of competitors
who have or are looking to
establish or expand into our
traditional territory. The increasing
participant ‘turnover’ along with
the number of new enquiries
continues to grow annually and is
expected to increase at an even
greater rate as the NDIS draws
nearer and participant options
increase.
Quality and Client Services
The great results achieved in our
two major annual independent
quality audits are underpinned
by a robust internal audit
schedule and review process
which is expertly managed
by Margaret Kennedy and a
squad of approximately 23 staff
volunteers formally trained in
internal auditing. These audits
are designed to ensure that
a consistent and high level of
service quality is provided and
maintained across the whole of
Mambourin at all times.
Margaret has also been busy as
our ‘independent’ expert advisor/
investigator on service related
complaints or incident reports.
With her vast knowledge and
experience within the sector,
she has made a significant
contribution to ensuring that
person centeredness and quality
of procedures, programs and
service delivery are understood
and consistent across all sites.
During the 2014/15 year a total
of 30 complaints (up from 26 in
2014) were recorded of which 28
were closed and two were carried
forward into the current year. We
also received four compliments
over this same period. Thank you
to those who took the time to tell
us your concerns and provide
the opportunities to reflect on
our service quality and develop
ways to improve performance. We
welcome your feedback.
Physical Resources
Greg McMonigle had another
busy year with:
• 575 maintenance request
tickets submitted, actioned
and closed.
• Regular servicing,
maintenance and occasional
repairs to our vehicle fleet.
• Sale of two buses and the
purchase of a forklift and
utility vehicle for the Melton
trial site.
• Project management of the
installation of a disability
toilet at the Melton trial site
to enable participants with
higher support needs to
explore work experience
opportunities.
• Meeting regularly with trades
people to organise quotations
and tenders.
• The purchase of a variety of
capital expenditure items.
• Regular moving of office
furniture between sites as
required.
Respite Program - Weekends At
Mambourin (WAM)
In 2014/15 Tina Mason has
once again somehow managed
to organise and coordinate an
amazing number of activities
which were selected by surveying
our eligible participants. There
were 170 active participants (from
the 232 eligible) in the WAM
program throughout the year and
they attended 157 activities, which
equals 10,680 participant hours.
A wide variety of both centre
based and community based
activities were again offered and
programmed on a Friday night,
Saturday day and night and
Sunday day.
2015 saw the introduction of the
first NDIS participant to WAM
and the transition was smooth
and provided valuable learning
for our staff. Great work Tina.
Administration Support
The unsung hero of the team
is Amanda Haughton who has
again been a very valuable and
flexible contributor to our team.
Her role includes managing
the Ison House and Sensory
Garden bookings, producing
the newsletters and promotional
materials, updating Facebook
and Sharepoint, coordinating
the annual Golf Day, providing
MERP and administration support
to ADE, assisting head office
administration in end of month
activities and providing general
administration support to our
Walls Road team. Nothing is
too much trouble for Amanda!
A great year’s work from
Amanda which was very much
appreciated by us all.
Other Key Functions
Strategic Plan
Overall we believe we are
progressing well in the
Operations department
with nearly all tasks in the
strategic plan underway and
a number already completed.
A small number have not yet
commenced or have stalled
while waiting for further advice
or information from the National
Disability Insurance Agency in
areas such as timing, pricing and
eligibility.
Some activities are taking longer
than was originally estimated
11 mambourin.org

Operations Report (con’t)
due to their complexity, for
example pricing analysis and
costing of services, and some
have been rescheduled as a
result of labour availability due to
fulfilling other strategic tasks, such
as the purchase of the Derrimut
factory, which require significant
management time.
This is the type of flexibility
with which we will be required
to operate in the new NDIS
environment and we are up to the
challenges this will bring.
Occupational Health and Safety
(OH&S)
Injury/Incident statistics for the
2014/2015 year show the total
number of recorded injuries/
incidents increased by 35.2% on
the previous year. I believe this
is a reflection of more diligent
reporting practices rather than
any significant increase in ‘real’
incidents as staff are encouraged
to record any incident, no matter
how minor.
The percentage of injuries to total
incidents has remained almost
static, increasing by only 0.6% to
23.8%. Reporting has been further
enhanced for 2015/2016 at the
Board’s request by showing the
staffing numbers for each site
and the separation of seizures
from other incident types. Further
refinement of this report is a work
in progress.
The continuing strong focus
on reporting and investigating
incidents/injuries along with our
robust risk assessment and return
to work processes have resulted
in a further significant reduction in
our Workcover premium which is
now well below industry standard.
Community Partnerships
Mambourin continues to foster
fantastic community partnerships
in order to provide opportunities
for our participants to engage in
community inclusive activities.
In the ADE division we are
fortunate to have the ongoing
support of a number of long
term and extremely committed
commercial customers which we
value greatly. We thank them all
for their continued custom and
look forward to furthering our
relationships with them.
Similarly in the Day Services
division our centres all have
excellent partnerships with a
wide range of community groups
and venues which enable our
participants to enjoy programs
and activities in a community
setting.
A very sincere and heart felt thank
you to these organisations – we
very much value our relationships
with you.
As well as being active
participants in the local service
networks we are also represented
on a number of local advisory
committees:
• Wyndham Council Disability
& Ageing Policy Development
Committee.
• Wyndham City Aged and
Disability Community
Reference Group.
• Melton Council Disability &
Ageing Advisory Committee.
• Jackson Special School
Transition Action Team.
Thank you to these organisations
for allowing us the opportunity
to represent the needs of our
participants in particular and
people with disability in general.
Where to from here?
The focus in the coming months
will be very strongly on matters
related to the NDIS, as directed
by our strategic plan, and to
ensure that Mambourin is in the
best possible position to not only
survive, but also capitalise on its
opportunities and thrive well into
the future.
We will continue to trial staffing
models and review transport
arrangements as well as to
develop an NDIS ‘toolkit’ for
our participants and their family
members and carers to enable
them to approach their first
planning meeting with the NDIA
with confidence.
The relocation of Administration
and ADE to new premises in late
2015 is an extremely important
step in our preparation for the
NDIS. It will provide significant
management efficiencies by
uniting our currently scattered
administrative staff and, more
importantly will create the
environment and opportunity
for significant growth in our
ADE. Offering greatly increased
capacity, it will enable us to
actively pursue a wider variety
and volume of work and also
establish additional workplace
training opportunities for current
and future participants seeking
employment opportunities.
I am sure that while the road
ahead will undoubtedly have
many bumps along the way, we
have a great team of experienced
and committed people to
chart our course forward with
confidence and success.
Michael Homann
General Manager
Operations
12 mambourin.org

People & Culture Report
Our People
Mambourin is proud to employ:
• 55 full time employees.
• 51 part time employees.
• 60 supported employees.
• 11 employees on fixed term
contracts.
• 34 casual employees.
From 1 July 2014 to 30 June 2015
Mambourin:
• hired three supported
employees.
• hired three part time
employees.
• hired 13 casual employees.
• hired 10 employees on fixed
term contracts.
• facilitated the promotion of
seven staff.
• supported one employee to
become a contractor.
We said good bye to:
• five full time employees.
• 11 part time employees.
• three staff on fixed term
contracts.
• 13 casual employees.
Training and Staff
Development
Our total spending on staff
training and development was
$75,000.
This is down on previous years
as our main focus has been
compliance requirements.
We have been conservative with
spending in our training space
this year given our significant
investment in the previous three
years and our need to review
training requirements as we
move into the National Disability
Insurance Scheme (NDIS).
Funding for staff training is still
uncertain under this scheme.
Staff collectively attended 2,840
hours of training between 1 July
2014 and 30 June 2015.
Organisational training highlights
include in the following areas:
• Induction.
• NDIS workshops and
conferences.
• CPR and first aid Level 2.
• Mental health first aid.
• Occupational health and
safety.
• PEG feeding.
• Professional development for
increased responsibilities and
promotions.
• Certificate 1 and 2 in
Horticulture for supported
employees.
• Positive behaviour supports
and toolkits.
• MERP/information technology
training support.
• Fire warden training.
• Autism training.
• ADE leadership program.
• Workplace bullying and
harassment.
Workcover and Injury
Management
Mambourin has had fantastic
year on year improvement
with our management of work
related injuries and we are finally
seeing the benefits of this hard
work reflected in our reducing
WorkCover premium (see
graph on the next page). Both
premium costs and return to work
costs were significantly below
budget expectations and we
have no long term open claims.
Mambourin has now achieved a
claims cost rate that is lower than
our average industry claims cost
rate. This is the first time we have
ever achieved this. Premiums
have reduced by $248,000 based
on our worst year for premiums
in 2012/2013.
Our staff have done a lot of work
in the area of risk management
ensuring that our participants
receive high quality support in
the safest way possible.
This partnered with our
significant investment in positive
behaviour support, best practice
approaches, regular participant
support plan reviews and
incident reporting in line with
our robust risk management
system has ensured that the
number of work related injuries
at Mambourin remains low and
manageable.
Everyone needs to be
congratulated on their positive
and proactive approach to safety!
Money previously spent on high
insurance premiums can now be
redirected back into providing
more resources for direct service
delivery.
Students and Volunteers
Mambourin has a number of
partnerships with registered
training organisations to
foster and support future
workers within the disability
sector. We demonstrate our
continued commitment to be
14 mambourin.org

at the forefront of best practice
approaches through these
partnerships by continuing to
expose our staff and participants
to students and volunteers from
a variety of cultural backgrounds
and levels of professional
qualification.
In particular during the course of
this year Mambourin hosted:
• six psychology students and
14 occupational therapy
students who conducted their
professional work placement
as part of the final stages
of university study. These
students were able to partner
with staff, participants and
their carers/families providing
some much needed access
to specialist services that
under normal circumstances
would be subject to long
public waiting lists or be cost
prohibitive.
• 60 student placement
applications for Certificate 4
in Disability. Our Certificate
4 placement program has
become very popular with
training providers and
Mambourin now has a three
month waiting list for these
placements.
• 11 new volunteers.
• 20 ‘work for the dole’
volunteers.
People and Culture Highlights
People and Culture has
benefited greatly through MERP
development and investment. We
now have a number of efficiencies
created by improved data
capture and reporting on training,
qualifications, compliance and
employee file management.
Our annual staff training day was
held in May 2015 with 107 staff
in attendance. 16 staff received
a formal recognition award for
excellence.
Site mergers between Werribee
and Werribee South, and
Sunshine and Braybrook, were
successfully implemented with
minimal disruption to participants
and their programs.
All sites have the right balance
between permanent, fixed term
and casual employment to
provide good flexibility to not
only manage labour to budget,
but to respond to participant and
market movements quickly and
efficiently.
We have continued to review
transport and implemented
a number of sustainability
and efficiency initiatives with
a measured and respectful
approach. We will continue to do
this as we transition to the NDIS.
Cassandra Smith
General Manager
People and Culture
Premium years
2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16
Total claims cost $397,754 $736,699 $1,489,051 $1,568,394 $549,382 $148,814 TBC
WorkCover
premium costs
Average industry
claim cost rate
Our claims cost
rate
$57,642 $163,887 $225,408 $283,874 $221,735 $126,917 $35,605
1.22% 1.01% 1.00% 0.80% 0.79% 0.58% 0.89%
4.52% 7.68% 11.20% 9.09% 2.65% 0.72% 0.28%
$300,000
Workcover Premium Costs
$225,000
$150,000
$75,000
2009 2010 2011 2012 2013 2014 2015
15 mambourin.org

Australian Disability Enterprises
I am delighted to present my
annual report on behalf of
Mambourin’s Australian Disability
Enterprises (ADE).
Year in Review
It has certainly been an
exceptionally exciting year.
As I briefly reported last year,
Mambourin proudly took home
the 2014 National ADE Excellence
Award as well as the City of
Wyndham Not for profit Business
of the Year Award.
We are proud to be recognised
for our strong business
partnerships, good wage
outcomes, excellent training
programs and exceptional
service delivery for our supported
employees. Since receiving these
prestigious awards, we have
welcomed a number of guests to
our service, who generously took
time from their busy schedules to
visit our ADE and meet with staff
and supported employees.
I sincerely thank the (then)
Federal Assistant Minister for
Social Services, Senator Mitch
Fifield, who officially presented
the excellence award to ADE
in February this year. Minister
Fifield’s visit was a special
highlight in the ADE calendar.
I would also like to express my
thanks to our many business
partners, Mambourin Board
members, as well as family
members who joined us on the
day. Supported employees were
delighted to receive backpacks
to commemorate the award,
and many are wearing them with
pride.
We were also delighted to host
visits from Shadow Minister Jenny
Macklin, our local federal member
Joanne Ryan MP, and Dr Rachel
Carling-Jenkins, member of
Victoria’s Upper House. I sincerely
thank them for their interest in our
service.
Supported Employees
Naturally, our most important
work at ADE is with our supported
employees. Training our
supported employees through
accredited and on-the-job training
is at the forefront of what we do.
It ensures that our employees are
continually supported to develop
their skills, in order to achieve
their employment goals. Many
employees in the past year have
achieved employment goals in
areas such as, administration
duties, first aid/CPR, fire warden
training, conducting stock takes
for commercial customers,
preparing stock for dispatch,
preparing paperwork for inwards/
outwards stock, and safely
operating equipment.
ADE Leadership Pilot Program
I am proud to report that our first
group of supported employees
graduated from the ADE
leadership pilot program. ADE
launched this program to provide
an opportunity to our supported
employees to develop and further
enhance their work skills. We have
seen so much personal growth
in the areas of self-esteem, selfadvocacy,
confidence, team work
and mentoring. I thank Simon
Nette for developing this program
for our ADE participants.
Success Stories
Supported employee Dion is
testament to the success of the
leadership program with his
recent career progression to
garden team leader. Through
the program Dion had the
opportunity to develop his
leadership and mentoring
skills. He now provides valuable
support to his supervisor and is
a great role model to his coworkers.
Dion has also recently
achieved his First Aid Certificate.
Well done Dion!
Gardening
This year our gardening team
has continued to provide a
high quality service to our very
satisfied customers.
Rain, hail or shine our team is
always out braving the elements
to ensure that customer
obligations are met. Special
thanks to Ian Hall and his team
for another great year. It is a
fantastic effort by the team, all
the members of which are also
currently studying Certificate 2 in
Horticulture. We look forward to
them graduating later this year.
Support and Training to
Employment Program (STEP)
We are proud to continue
to support work experience
programs with local special and
mainstream schools, as well as
our own Mambourin STEP teams.
The success of these partnerships
has seen employment
opportunities being created for
three new supported employees
in ADE in the past 12 months.
Congratulations and welcome to
Rikki, Justin and Shannon.
Commercial Partnerships
Our partnerships with our
commercial partners continue to
grow; in the past year we have
successfully formed five new
business relationships. In doing
so, our supported employees
have the opportunity to expand
on their skills and work on a
wider variety of tasks. I thank our
customers for their continued
16 mambourin.org

and valuable support.
In the coming months we will
continue to prepare for the
National Disability Insurance
Scheme (NDIS); this coupled with
our move to new premises mean
challenging and exciting times
ahead.
We look forward to moving to our
new site in Derrimut which will
provide ADE with new business
growth opportunities. We also
look forward to the change
NDIS will bring to the landscape
of employment. Mambourin
ADE is committed to creating
new and diverse employment
opportunities for people with
disability, and we look foward
to the future as we believe the
NDIS will improve access to
employment for so many people.
In closing I would like to
thank ADE staff members Ian,
Rebecca, William and supported
employees for all your hard work
and dedication. The successes of
the past year are testament to our
culture and our work ethic; it is an
absolute pleasure working with
you all.
To our families, carers and
volunteers, thank you for your
support and the value you
add to our ADE community.
To my colleagues in the senior
leadership team and particularly
my manager Michael Homann,
thank you for your ongoing
support.
Lorraine Bartolo
ADE Manager
17 mambourin.org

Day Services
As we surge towards the
upcoming rollout of the National
Disability Insurance Scheme
(NDIS), it is wonderful to report
on the successes and highlights
of the past year. As always it has
been an extremely busy one and
I would like to congratulate and
thank all the site managers and
their staff teams for their hard
work, dedication and passion
which has again led to fantastic
outcomes and achievements for
people attending Mambourin.
Financial Outcomes
A concentrated effort by all sites
took place to deliver a positive
financial outcome, the result of
which was a budget surplus!
Well done to Alma Zulovic and
Cassandra Smith in supporting
the sites with their expertise in
finance and people and culture
management to achieve this.
External Audit
We once again passed our
external audit of the Department
of Health and Human Services
Standards with flying colours and
maintained our accreditation.
No non-conformances were
reported. The audit was
completed by Merrilynne Smith
from independent auditing body,
Global Mark. Margaret Kennedy
was instrumental in supporting
us through the re-accreditation
process. Thanks Margaret!
NDIS
The future promises to be exciting
and also very challenging in the
lead up to the NDIS becoming
a reality. Mambourin has been
working hard to ensure the
organisation is well positioned
to meet these challenges head
on and deal with the changes
that must occur with such a
revolutionary transformation of
the existing service system. For
18 mambourin.org
the first time in history the power
will truly be with people with
disability!
Mambourin will continue to work
with participants and carers to
ensure they are fully prepared
when they meet with planners
from the National Disability
Insurance Agency (NDIA) by
holding discussion sessions at all
sites. The importance of being
fully prepared for a person’s
individual planning meeting
cannot be overstated.
Data collected through our
MERP (Mambourin Enterprises
Resource Planning) software will
be vital for families attending
planning meetings with the NDIA
and we are preparing a package
of information to assist in the
process.
The NDIS will impact on every
area of our activities and
our strategic plan has been
developed with this in mind. One
of our key goals is “Survive and
Thrive” and it was decided to
restructure the operations at our
Melton day service to create an
NDIS trial site. It is important for
Mambourin to explore innovative
practices to provide pathway
opportunities for existing and
new participants. This new trial
site offers independent living
skills programs, recreational
and leisure programs and also
work experience opportunities
that did not previously exist in
the local area. These ‘one stop
shop’ opportunities are proving
to very successful. The site has
also provided work experience
opportunities for the local
community including special
schools previously travelling many
kilometres out of the local area to
access these.
Management Restructure
The resignation of two of our
site managers, Lise Aumau of
Werribee and Janet Findlay
of Werribee South, provided
an opportunity to restructure
our site management roles
at Werribee, Werribee South,
Sunshine and Braybrook.
The main driver for this was
the small growth seen at both
Werribee South and Sunshine
over the last few years. Layna
Griffin now manages our
Sunshine and Braybrook day
services.
Michelle Stewart moved to
Werribee as site manager and
also manages our Werribee
South site. The merging of the
sites has seen unexpected, but
welcome, developments with
participants at all sites keen to
experience the program offerings
available across the joined sites,
despite this being available in
the past.
We provide support to a diverse
group of participants across
all the day services and the
tables on page 22 provide
some statistical information on
participants and programs.
Programs
In the last financial year, many
programs remained favourites
and we also introduced a
number of new initiatives. I could
quite literally fill a book with all
the outstanding achievements,
but will provide just a brief
snapshot:
• participants from our
Expressive Arts Program
again put on the show
of a lifetime with their
performances in “The
Best Seat in the House”.
Congratulations to all
the participants and staff
involved who worked

enormously hard behind the
scenes to ensure the audience
was not disappointed. A
special shout out to Reece
Howell who co-ordinated last
year’s performance and is
continuing his hard work for
the 2015 production.
• Reece was also instrumental
in developing with Werribee
participants a radio advocacy
program “Off the Wall”, which
holds a regular, weekly spot
on WYN FM 88.9 on Tuesdays
between 12:00pm and
1:00pm.
• participants at Altona
introduced the “Behind the
News” information program
and one highlight was
meeting with the Mayor of
Hobson’s Bay to discuss local
community issues.
• the Movie Makers Program,
where people from Altona
and Allara join together,
continues to go from strength
to strength, creating and
producing a number of mini
movies. In December 2014
the group was nominated
and became finalists in
the Sunshine Film Festival;
a fantastic achievement!
Not satisfied with that
achievement, the group also
took the 2015 Altona Beach
Film Festival President’s
Encouragement Award for
the film “The last Flight of the
Bloodhounds” making us all
very proud.
• the Mambourin Choir
continued their performances
and these were extended
to a number of special
schools including Yarraville
and Sunshine Special
Development Schools, and
Jackson School, with repeat
performances requested!
• the Café Program in which
three sites run the café in the
Werribee Sensory Gardens
still proves to be very popular,
so much so that the Melton
team work there two days per
week.
Partnerships
Partnerships with external
organisations continue to provide
valuable opportunities for our
participants. Following are just
some that participants were
involved in:
• Western Bulldogs: lawn bowls,
football clinics, Certificate 1 in
General Education.
• ADEC (Action on Disability
within Ethnic Communities):
Self-Empowerment Program.
• VALID (Victorian League for
Individuals with a Disability):
monthly client network
meetings, Keys to Success Self
Advocacy Training.
• Migrant Resource Centre
North-West Region Inc
Disability and Diversity (DnD):
Conflict Resolution workshops.
• Encompass Community
Services: Certificate 1 in
Transition Education.
• Sunshine Special
Development School:
Gardening Program
conducted at the school by
members of our Sunshine site.
Intake
The table on page 22 shows an
increase in the number of people
joining Mambourin doubled from
the previous year.
I feel enormous pride when I
hear comments such as “I was
told Mambourin is the place to
be” and “Mambourin has been
strongly recommended to me”.
Our reputation for providing high
quality services continues and we
were invited to attend information
expos at the following schools:
• Warringa Park School.
• Rosamond Special School.
• Melton Specialist School.
• Jackson School.
• Sunshine Special
Development School.
In addition to the above the
following schools took us up on
the offer of conducting bus tours
for prospective people and their
families:
• Warringa Park School.
• Yarraville Special
Developmental School.
• Melton Specialist School.
Many thanks to Amanda
Haughton who provides support
in preparing a large number
of information and enrolment
packs, sometimes with very little
notice.
The accomplishments of the last
financial year could not have
been achieved without the efforts
of a strong and cohesive team
of professionals from all levels of
the organisation: people at the
coal face, their site managers and
team leaders, senior managers of
the organisation, our CEO Rohan
Braddy, and Mambourin’s Board.
I would like to personally thank
Michael Homann who heads
up our operations team for
his continued support and
the old cliché of “team effort
achieves most” is certainly true
at Mambourin and evidenced by
the fantastic results achieved!
Vicki O’Neill
Day Services
Manager
19 mambourin.org

Participants
Site
Total number of
participants
No.
participants
group activities
No.
participant 1:1
activities
Male Female Youngest Oldest
Altona 19 19 36 2 18 67
Allara (Deer
Park)
Age
41 27 67 1 26 68
Braybrook 45 27 59 13 19 77
Sunshine 25 8 33 - 22 52
Melton 19 6 23 2 18 63
Werribee 34 37 71 - 19 69
Werribee
South
22 3 25 - 18 67
Total 205 127 314 18
Programs
No. weekly programs
Site
On site
Off site
Facilitated by specialists
Altona 12 9 2
Allara (Deer Park) 19 22 4
Braybrook 40 5 7
Sunshine 19 8 2
Melton 9 6 2
Werribee 29 14 3
Werribee South 10 6 3
Total 138 70 23
Intake
Intake enquiries
Participant commencements
July 2014 to June 2015 88 30
July 2013 to June 2014 80 14
20 mambourin.org

Allara
Over the last 12 months Allara
has been very busy with our
usual, everyday activities. The
unique part of everyone’s daily
routine at Allara never fails to
entertain, champion and provide
opportunities for achievement.
Popular activities at Allara
include the new bike education
program, travel training/work
experience, literacy, woodwork
and film making. There have
been great outcomes from many
activities and these outcomes
have seen great achievements for
all participants. The Mambourin
Movie Makers program were
finalists in the Sunshine Film
Festival and more recently won
the President’s Encouragement
Award at the Altona Beach Film
Festival.
The involvement of St Alban’s
Catholic Regional College,
Taylors Lakes Secondary College
and our dedicated volunteers
has contributed to valuable
developments. We have been
very fortunate to also have had
occupational therapy students
working alongside our staff and
participants. Input and guidance
for supported services has
provided great value for families
and participants.
As we do best, we finish each
term with a themed celebration.
Recently our participants voted for
“Allara’s Got Talent”. Participants,
staff, volunteers and students
were all involved with fun
activities. Our recreation activities
play an important role in end
of term planning. Participants
are fully engaged to plan their
celebration event.
One of our success stories is
Dean. Dean has embraced
responsibility as our Traffic
Controller, has a structured
routine and loves to meet and
greet our participants when
arriving or leaving. Not only has
Dean embraced this role, he has
also become a great inspiration
for our non-verbal participants.
Dean has inspired his peers to
just try new things.
In conclusion, I thank all
volunteers, families and carers for
their ongoing support.
Thank you too to the Allara
staff members constantly
striving to deliver against our
organisation’s vision; your
ongoing commitment and
dedication shows. As we move
forward and embrace the NDIS,
I am honoured to be part of our
team, and look forward to what
2016 will bring.
Fou Aumau
Site Manager
22 mambourin.org

Altona
Participants continue to enjoy a
variety of programs on a daily
basis at Altona. They include
beautiful babes (women’s group),
music therapy with Andrea
Toohey, drama and dance,
bowling, a range of independent
living skills incorporated into
programs such as sensory
activities, cooking, library &
literacy, iPad and computers. The
following are some highlights:
• Participants enjoyed a day of
football activities and prizes
to celebrate the NRL and AFL
grand finals.
• The Louis Joel Community
Centre invited Mambourin
participants to participate in a
fashion parade with beautifully
made clothing by the local
Altona community. Lauren,
Crystal and Jaymi volunteered
their time to participate in this
wonderful opportunity.
• Participants were supported
and encouraged by the
local Altona Community to
participate in a traditional
Halloween ‘trick or treat’
activity. We visited the Altona
Library, Louis Joel Community
Centre, Commonwealth
Bank, Coles supermarket and
Terralls pharmacy. Thank you
to all the local community
members that made this
a special event for our
participants.
• This year a Karaoke machine
was very kindly donated to us
which made this Christmas
extra special. Participants once
again enjoyed Christmas at
Altona. Participants enjoyed
a traditional Christmas lunch
and a visit from Santa.
• The Mambourin Movie Makers
entered their first Short Film
festival with their movie “The
Visitor”. It was screened at the
Village Cinemas at Sunshine
Plaza amongst many other
entries from around Australia
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• Once again participants
and staff enjoyed Easter
celebrations at Altona.
Everyone participated in an
Easter egg hunt, enjoyed
a sausage sizzle and other
Easter activities.
• Participants from the “Behind
the News” program visited
Sarah and Sheila from
the office of the Victorian
Ombudsman. They learnt what
the Ombudsman does, how
to make a complaint and how
the Ombudsman’s office can
resolve issues and concerns
they may have.
• The men’s group enjoyed
a day of camping activities
at the You Yangs. The
participants made a camp fire
to cook the damper that they
prepared in the morning; they
enjoyed some bush walking
and cooked a barbeque lunch.
• Participants went back in time
to the 70s to re-live the disco
era and the songs of Elvis.
Participants enjoyed karaoke
with Brian and Perry (our bus
drivers) and a barbeque.
In addition, on 12 May the
“Behind the News” participants
had a fantastic opportunity to
meet Mayor Gates at Hobson’s
Bay City Council and participate
in a role play of a council meeting.
The day was centred on giving the
group the opportunity to officially
present each of their individual
agenda items to the Mayor.
The agenda items we shared:
• Michelle said that we need
more public picnic tables
under cover.
• Barbara advised that it wasn’t
good enough that she takes
two trains to travel four
stations – the trains need to
start going through the Altona
loop again.
• Lyn indicated that she would
like a One Direction concert
in Altona. The immediate
response was “Altona
probably couldn’t handle the
traffic!”
• Lauren asked that gravel
paths near her home be
sealed because the uneven
surfaces affect her confidence
and prevent her from riding
her bike.
• Savé expressed concern that
cars move too fast in Pier
Street, making the area not
good for people who are
walking.
• Jaymi commented that there
were limited choices in the
Altona area for disability
services, especially respite,
and people have to travel to
Sunshine.
At Altona we also have an
amazing bunch of volunteers
that have been with us for many
years. Without their dedication
to our participants some of our
programs would not be able to
run, so a big thank you to you
from all of us at Altona.
In closing, another big thank you
to the wonderful staff at Altona,
they are an extremely dedicated
and hardworking bunch. The
staff at Altona always endeavour
to be responsive to participant
requests by looking for new and
exciting programs to introduce
and are great at ensuring all are
having fun and enjoying their
time at Mambourin.
Laura Hitch
Site Manager

Melton
Introducing the first report for our
Community Pathways NDIS Trial
Site in Melton!
The existing Melton day
service has expanded, offering
our participants pathway
opportunities which assist in
developing the skills required for
independent living and supported
employment.
We have a working warehouse,
and an ongoing contract with long
standing partner Abey Australia;
they supply the work for our team
of seven supported employees.
Steve Webb is a supported
employee and is the team leader
in the warehouse. He has also
completed training to fulfill his
duties as fire warden. Sean has
been learning to drive a forklift
and will sit his forklift licence test
in the near future. Well done guys!
In addition to programs run to
develop independent living skills,
we also offer work experience
options. This has been taken up
by the Mambourin STEP (Support
and Training to Employment
Program) groups, Jackson School
and Melton Special School. This
has been successful in extending
our existing partnerships with the
schools.
Some participants have expressed
interests in activities that are
running at other sites, so we
have joined the Mambourin
Allara (Deer Park) site for their
woodwork, gardening and literacy
programs.
Participants enrolled in Transition
Education will complete their
two year course and will receive
a Certificate 1 in Transition
Education at the end of this
year. This group has planned
and implemented detailed trips,
identified costs and use of public
transport to access the city and
explore Mambourin’s shredding
shed, as well as the local
community.
Our staff members have been
active in supporting community
fundraising events such as the
Cancer Council in hosting “A
Biggest Morning Tea”, and the
Foster Children in Care “work in
your pyjamas” day. Both these
days were well supported by
families of our participants. The
pyjama day was very enjoyable
and challenging for our
participants as this was not a
routine thing to do.
The Sensory Gardens Café
has been another successful
work experience program for
our participants and has been
so popular, that we run the
café twice a week. We were
lucky to have two occupational
therapy students complete their
placement with us. During their
time with us they developed
visual schedules and menus for
the participants to use at the café.
This has assisted the participants
with organising the café and also
to further their skills in customer
service.
All of this would not be possible
without the dedicated staff and
their hard work towards creating
positive outcomes for our
participants.
Lavinia Tukuafu
Site Manager
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Braybrook / Sunshine
There have been a number of
operational changes over the
year with Braybrook and Sunshine
joining forces. This has given
participants the opportunity to
experience more programs and
more social interactions between
the two sites. This opportunity
has been embraced by all staff
and participants with a sense of
optimism and enthusiasm.
We offer a range of programs
both on- and off-site. These
include:
• Disability and Diversity (DnD)
facilitating a ladies’, men’s and
drama program at Braybrook.
• Community West facilitating
literacy at both Braybrook and
Sunshine.
• a work experience program
run at the Mambourin Melton
site.
• a variety of other programs
including individual support,
independent living skills and
leisure.
I believe we are all working
towards common goals for
participants in a positive,
constructive way.
I would like to acknowledge the
following people for their work
and support throughout the year:
Team leaders Jane and Linda and
the facilitators at Braybrook and
Sunshine provided tremendous
support to participants and myself
and they also coped with the
many administrative changes
throughout the year. I would like
to take this opportunity to thank
Lavinia who has taken a new role
as Site Manager at our Melton
site.
Michelle, Dianne and Virna in
their administrative roles, have
again been very committed and
supportive. Congratulations
Michelle on the birth of baby
number two!
Our drivers have once again
proved to be a very reliable and a
wonderful group of people.
And of course, thank you to
“friends of Jo and Maree”, for
their continued support and
fundraising.
The following organisations are
recognised for their support in
assisting with activities throughout
the year:
• Community West.
• Braybrook Community
House.
• Duke Street Community
House.
• Skill School.
• Shineworks Music.
• Disability and Diversity.
We also continued our
partnership with the following
schools:
• Sunshine Special
Development School.
• Catholic Regional College.
• Taylors Lakes Secondary
College.
• Braybrook College.
• Adam and Madeline, Caroline
Chisholm Catholic College
Sacred Heart Campus.
Layna Griffin
Site Manager
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Werribee/Werribee South
What a busy year it has been for
both the Werribee and Werribee
South sites. The number of
participants at Werribee is 71, with
25 at Werribee South.
We have three participants who
are enjoying participating in
programs between both the sites
as well as a participant who is a
part of the STEP (Support and
Training to Employment Program)
activities who transitioned
into three days of supported
employment within Mambourin’s
Australian Disability Enterprises
(ADE) and continues to participate
in STEP activities two days per
week.
At the Werribee site there are
29 program activities run weekly
on-site and 14 program activities
run off-site within the community.
Werribee South runs six program
activities off-site each week and
10 on-site each week.
Both sites continue to run
popular, externally facilitated
programs, such as music therapy
and reflexology. The Werribee
site continues to participate in
a hip hop program which has
been popular for a few years now
as well as radio advocacy and
woodwork at the Hobson’s Bay
Men’s Shed.
Both sites continue to hold
participant meetings once a
month with all participants and
staff involved. Agenda items
include - WAM (Weekends at
Mambourin), events, new program
opportunities, guest speakers and
site specific needs.
Some other popular program
activities at Werribee and
Werribee South are:
• Expressive Arts. Participants
and staff have worked very
hard throughout the year
to provide a production in
which they showcase their
talents. This program provides
an insight into the depth of
talent that participants have
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and most importantly the
enjoyment provided to all.
Both Werribee and Werribee
South are part of this program.
• STEP. Participants are
supported to develop skills in
the workplace which will assist
them to gain employment.
Staff support participants
through role modelling,
routine co-active assistance,
verbal prompting and some
physical aspects of the skills
required when seeking
employment. The STEP group
have the opportunity to run
the Werribee Sensory Gardens
Café, participate in work
experience at Mambourin’s
ADE, travel training,
swimming, hip hop, shredding
and work place training where
they cover basic living skills.
This program is based at the
Werribee site.
• Men’s Interest Group.
The Men’s interest group
conducted at Werribee
provides opportunities for
participants (not solely male)
to develop, explore and
build on social networks
and engage in activities of
interest. Some of the activities
this year have included:
Outdoor cooking – You
Yangs: a favourite of the
group when the weather is
right. The group prepares
for bush cooking/lunch out
at the You Yangs. Once at
the You Yangs the group
prepares a fire and cooks
damper, with marshmallows
making an appearance
too. The group connects
with the bush and the
lovely national park we use.
Grand Prix – This was
an activity identified by
members of the group in
term one program planning.
Comedy festival
Fishing
• Radio Advocacy. The radio
advocacy program continues
to be going strong with six
participants from Werribee
who are on air each Tuesday
from 12pm to 1 pm. The “Off
the Wall” team can be heard
live on 88.9 WYN FM. Don’t
forget to tune in!
• Skills Development –
Shredding. The shredding
program provides
participants with a
meaningful and productive
skills development activity
that teaches valuable skills
and enhances their selfesteem.
The shredding
program has a long list of
valuable customers who are
provided secure containers/
bins that are delivered and
once full are collected and
brought back to the premises
where participants sort and
shred documents in a secure
environment. Participants
learn how to sort, as well as
use the shredding machines
and compactor to bag up
all the shredded paper. This
program is based at the
Werribee site.
• Woodwork. With the support
of volunteers at the Hobson’s
Bay Men’s Shed the group
on a weekly basis enjoy a
community inclusive program
and have the opportunity to
build/create quality wood art.
This program is based at the
Werribee site.
• Woodcraft. An on-site
program at Werribee South
where participants have the
opportunity to build/create
wood art.
• Literacy/Newsletter. The
Werribee South “Southern
Style” newsletter continues
to be a great piece put
together by participants
who have full control of the

input of all stories, topics
and pictures. Participants
are supported in writing and
using their computer skills
to produce their stories and
the newsletter provides all
participants the opportunity to
showcase their creative writing
skills.
• Photography. The
Photography program
provides a high level of
enjoyment and the learning
of new skills and often
their pictures feature in the
“Southern Style” Werribee
South Newsletter. This
program is based at the
Werribee South site.
The staff at Werribee and
Werribee South continue to work
together to support and empower
Mambourin participants to reach
their potential. I would like to
acknowledge and thank the team
leaders at Werribee and Werribee
South – Roy Davis and Laura
Crellin as well administration
support at both sites – Amy Cross
and Ester Egan. The support from
these individuals throughout my
transition into the site manager’s
role at the two sites, as well as
their ongoing support, has been
great and is truly appreciated.
I would also like to acknowledge
and thank the teams at sites—full
time/part time/casual facilitators,
bus drivers and volunteers—for
their valued contribution. In
particular I would like to give a
special thank you to Werribee
facilitator Reece Howell who
does a truly fantastic job with
expressive arts, hip hop and
radio advocacy. Well done and
thank you Reece.
I look forward to the changes
and challenges ahead as we
move forward and embrace the
National Disability Insurance
Scheme as it commences its full
roll out in 2016. I have no doubt
that together we will all continue
to support each and every
participant to reach their goals.
Michelle Stewart
Site Manager
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2015 In Pictures
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Mambourin Enterprises Ltd
ABN 41 725 993 025 | ACN 159 527 036
Current Head Office
4C Pyke Street Werribee VIC 3030
Head Office from 3 December 2015
159 Derrimut Drive Derrimut VIC 3030
Contact details
PO Box 2451 Werribee VIC 3030
Phone 03 9731 9200 or
1300 EMPOWER (1300 367 693)
Fax 03 9749 8273
Day Services
Allara
Cnr Miles Street & Ballarat Road
Deer Park VIC 3023
Phone 03 9361 8500
hopsocial justice - innovation
contact@mambourin.org
www.mambourin.org
Altona
130 Queen Street
Altona VIC 3018
Phone 03 9398 4022
Braybrook
Ravenhall Street
Braybrook VIC 3019
Phone 03 9313 0800
Melton
1 Collins Road
Melton VIC 3337
Phone 03 9971 5927
Follow us on
Sunshine
50 Stanford Street
Sunshine VIC 3020
Phone 03 9364 7999
Werribee
11-19 Walls Road
Werribee VIC 3030
Phone 03 9731 8200
Werribee South
10 Cayleys Road
Werribee South VIC 3030
Phone 03 9742 1000
Mambourin Enterprises Ltd acknowledges
the support of the Victorian Government
Ison House | Café
4 Recreation Close
Werribee VIC 3030
Phone 03 9034 2100
Australian Disability
Enterprises
Garden Services
2 Recreation Close
Werribee VIC 3030
Phone 03 9731 8204
Packaging Recycling Distribution
5 Desire Place
Hoppers Crossing VIC 3029
Phone 03 9008 2430
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Notes:
32 mambourin.org

hope - compassion - respect
social justice - innovation
Mambourin Enterprises Ltd
ABN 41 725 993 025 | ACN 159 527 036
PO Box 2451 Werribee VIC 3030
Phone 03 9731 9200 or
1300 EMPOWER (1300 367 693)
Fax 03 9749 8273
contact@mambourin.org
www.mambourin.org