ORS LEARNING course program 2023

COURSE PROGRAM 2023
Asylum & Immigration
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Neutral, flexible, mindful.

Dear Colleagues,
We are delighted to introduce the ORS Group’s course program for 2023 to you. The ongoing
training and development of our employees is a key component of our services. Our ambition is to
serve and support our clients with empathy and high quality of work to ensure that they are well
looked after. This is only possible with deep expertise in our field.
This course programme is designed to promote individual development and growth, while also
connecting employees across all job roles and countries throughout the ORS Group. Our courses
cover everything from the basics of asylum and immigration to the practical, job-specific skills
you need.
The program is designed to address employees’ needs and relevant current topics. We have
placed emphasis on training that promotes psychological health along with the skills required to
successfully deal with change. We focus on these areas because caregiving in the field of asylum
and migration requires a high degree of resilience and a constructive approach to dealing with
psychological stressors.
We also attach great importance to leadership and management development. Furthermore,
we’d like to highlight to our mentoring program, which is open to both new and experienced
managers. Our new owner, Serco, will also take part in our program with an introduction at
various Lunch & Learn events throughout the year. These will give exciting insights into a diverse
world of services outside of the field of migration. You are invited to broaden your horizon beyond
the walls of ORS and what you already know.
As every year we would also like to invite external participants to join our specialist courses.
We hope that there will be many interesting and educational hours of training to come.
The constant and ongoing development of ORS employees is our top priority.
Jürg Rötheli
CEO
Maurizia Walzthöny
Head of People Development

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CONTENT
6 People Development
7 Mission statement
8 House of training and development
10 Annual calendar
12 Starter courses
14 Specialist courses
18 Management courses
20 Course testimonials
21 ORS Network
22 Customized training
23 Vocational training in Switzerland
24 Contacts
26 Questions and registration
27 Statements from lecturers
28 Partnerships

PEOPLE DEVELOPMENT
The ORS People Development team is responsible
for the training, qualification and further
education of employees. Our responsibility is the
development of all personnel throughout the ORS
Group, including all job functions in Switzerland,
Germany, Italy and Austria. A key element
of this task is our in-house training program,
which we are presenting in this brochure.
Our course cover the basic theory of asylum and
migration as well as practical, job-specific skills.
The courses are led by internal and external
speakers, all of whom are experts and highly
skilled in adult education. Our training is
designed to be highly practical with learning
directly applicable in the workplace. This is
reflected in the variety of methods used in our
courses that place a great deal of importance on
imparting expert knowledge, but also on interactive
working, reviewing work practices and
practical training itself.
The program is based on our employees’ needs
and on relevant current topics.
Our team ORS people development f.l.t.r.: Hadi Al-Rafu, Maurizia Walzthöny, Lucienne Rojas Pereira, Aline Dermond,
Melanie König, Selina Schiess.
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ORS TRAINING MISSION STATEMENT
Practical focus
Training content and learning objectives are
designed to support the application of newly
obtained knowledge into daily practice. Lessons
learned should be meaningful to everyone’s
unique situation and improve competence in
professional practice.
Reflexive understanding of education
Our training program is based on teaching
theory and practical skills. Our courses are also
developed to promote independence, enable
competent judgement, to exchange experiences
and optimize the transfer of skills and knowledge
into daily practice.
We accommodate different learning styles
by offering a combination of various forms
of teaching as well as independent learning
activities before and after training.
Educational objective in a multicultural
environment
Our training program promotes communication
with other people based on individual
identity. It provides new perspectives on the
world, allowing you to make decisions and
form judgements based on the different viewpoints
that exist within a multicultural working
environment. We aim to promote lasting quality
of care and integration measures.
Quality management
We continuously review and improve the quality
of our training program (planning, delivery,
evaluation). In addition to ISO 9001:2015 certification
our training and development program
is also certified according to EduQua and ISO
21001:2018.
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TRAINING
FROM DAY ONE
The house of training and development gives
an overview of all training and development
opportunities presented while working at ORS.
During the onboarding process, all new
employees complete a package of mandatory
digital starter courses, in addition to attending
mandatory and voluntary in-person events.
The starter courses provide an important knowledge
base and build job-related skills needed
for working at ORS. On top of this, a wide range
of voluntary specialist courses and customized
training options offer the opportunity for individual
development and professional growth.
Training and development
ONBOARDING CONSOLIDATION
ORS
NETWORK
STARTER COURSES
Welcome event
Starter course (digital package):
■ Welcome to ORS
■ Code of conduct
■ Data protection
■ Information security
■ German General Act on
Equal Treatment
Starter courses (in person):
■ Conflict management
■ Professional care
■ First aid and fire safety
CUSTOMIZED TRAINING
External training, mentoring, supervision, coaching, language courses
SPECIALIST COURSES
MANAGEMENT COURSES
Module I: Leadership at ORS
Modul II: HR training
Module III: Self-leadership
and self-management
Module IV: Communication
skills and diversity
Module for deputies
VOCATIONAL TRAINING
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FEBRUARY
MARCH
APRIL
02
08
15
16
27/28
06
13
14
15
16
22
28
30
06
17
18
18/19
20
20
25
27
27
Lunch &Learn Serco
Webinar
Modul I: Führen bei ORS
Zürich
Modul I: Führen bei ORS
Freiburg i. Br.
La procedura d’asilo in IT
Webinar
Modul III + IV
Zürich
Modul für Stellvertretungen
Zürich
Modul I: Führen bei ORS
Zürich
Modul I: Führen bei ORS
Zürich
La procedura d’asilo in IT
Webinar
Lunch &Learn Serco
Webinar
Différences culturelles
Fribourg CH
Séminaire en vue de la retraite
Fribourg CH
Modul II: HR Training CH
Zürich
Asile en Suisse
Fribourg CH
Trauerbegleitung
Webinar
Asylverfahren CH
Zürich
Modul III + IV
Köln
Lunch &Learn Serco
Webinar
La procedura d’asilo in IT
Webinar
Modul II Formation RH
Fribourg CH
Modul für Stellvertretungen
Freiburg i.Br.
Stress- und Krisenmanagement
Webinar
JUNE MAY
03
09
15
16
16
17
17
24
01
05
06
06
07
08
08
12
12
13
13
13
14/15
15
21
Sensibilisierung Diskriminierung
Zürich
Kultursensible Pflege
Webinar
Profil de pays: Ukraine
Fribourg CH
Länderportrait Ukraine
Webinar
Kommunikation & Gesprächsführung
Bonn
Kommunikation & Gesprächsführung
Bonn
La procedura d’asilo in IT
Webinar
Interkulturelle Kompetenz
Webinar
Psychische Gesundheit
Zürich + Webinar
Selbstorganisation
Webinar
Workshop Sicherheitsbeauftragte
Zürich
Auto-organisation
Webinar
Modul II: HR Training Deutschland
Freiburg i.Br.
Modul für Stellvertretungen
Zürich
Psychische Gesundheit
junge Erwachsene
Zürich
Trauma im Kontext von Asyl
Webinar
Kommunikation & Gesprächsführung
Sigmaringen
Gewaltbetroffene Frauen
Webinar
Kommunikation & Gesprächsführung
Sigmaringen
Modul I Führen bei ORS
Köln
Modul III + IV
Zürich
Asylverfahren DE
Webinar
Modul II: HR-Training CH
Zürich
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AUGUST JULY JUNE
SEPTEMBER
22
29
30
03
04
29
29
05
07
07/08
13
21
21
27
28
29
Communication et gestion
d'entretien
Fribourg CH
Einführung ins Excel
Webinar
Kommunikation und
Gesprächsführung CH
Zürich
Profil de pays : Afghanistan
Fribourg CH
Länderportrait Afghanistan
Webinar
Suchtmittelkonsum Migration
Webinar
Il consumo di sostanze che creano
dipendenza
Webinar
Profil de pays : Syrie
Webinar
Länderportrait Syrien
Zürich + Webinar
Modul III + IV
Freiburg i.Br.
Modul I: Führen bei ORS
Zürich
Modul II: HR Training CH
Zürich
Modul für Stellvertretungen
Zürich
Trauma in the context of
asylum and migration
Webinar
Encadrement de nuit
Fribourg CH
Grief support
Webinar
OCTOBER
NOVEMBER
02
03
05
09
11
11
17
18
19
24
24
24
02
08
09
09
10
15
21
22
Professionelle Nachtbetreuung
Zürich
Santé psychique
Fribourg CH
Accompagnement deuil
Fribourg CH
Soins sensibles à la culture
Fribourg CH
Workshop Sicherheitsbeauftragte
Zürich
Kultursensible Pflege
Webinar
Consommation de stupéfiants
Fribourg CH
La procedura d’asilo in IT
Webinar
Modul II: Formation RH
Fribourg CH
Interkulturelle Kompetenz
Webinar
Il consumo di sostanze che creano
dipendenza
Webinar
Suchtmittelkonsum Asyl
Webinar
Women affected by violence
Webinar
Seminar Pensionierung
Zürich
Affrontare i cambiamenti
Webinar
Umgang mit Veränderung
Webinar
Mon bien-être
Fribourg CH
La procedura d’asilo IT
Webinar
Trauma dans le contexte de l’asile
et de la migration
Fribourg CH
Modul II : HR-Training Deutschland
Freiburg i.Br.
ORS Training & development
Specialist courses ORS Network Management courses Vocational training in Switzerland
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STARTER COURSES for all new ORS employees
Welcome to ORS! As a new employee, you will complete the starter courses, which
will provide you with a firm foundation of knowledge and information and enable
you to act in a professional and purposeful way in your daily work. The two starter
course packages (in person and online) cover basic and relevant topics for your practice.
The different mandates require different courses when starting at ORS. You will
find all the information you need on our Moodle LMS learning platform.
E-LEARNING
Welcome to ORS (45 mins)
Introduction to the company: facts, figures,
mission statements and values of ORS. Department-specific
information. Instruction for using
the different systems (time recording, learning
management system, intranet).
Code of conduct (45 mins)
Introduction to the code of conduct, which states
the rules, laws and standards for dealing with
moral, ethical and legal issues that may arise
when carrying out your work.
Data protection (45 mins)
Digital course to learn about the data protection
policy as a key pillar of trusting cooperation and
ensuring maximum security for personal data.
Information security (45 mins)
The protection of sensitive information is an
important task. This course teaches you how to
protect confidential data to prevent data loss and
misuse.
German General Act on Equal Treatment (30 mins)
Digital course to raise awareness of equal rights
and tolerance in relation to gender, age, ethnicity
origin, religion, belief, disability and sexual identity.
These form the basis of mutual respect in our
everyday work.
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IN PERSON
Welcome to ORS event (one day)
Senior Management and different departments
will personally welcome new employees to ORS,
give an insight into ORS and provide the basic
knowledge required for everyday work.
Internal speakers
Conflict management (1-2 day)
Recognising conflicts early on and using conflict
prevention and de-escalation strategies.
Angela Meyer – Conflict Trainer, SRK
Markus Pfeil – Intercultural Trainer, IKUD
Frank Rudolph – Intercultural Trainer, IKUD
Laurent De Pasquale – Conflict Management
Trainer and Coach, Crescendo Formation
Professional care (one day)
Clarification of the role, tasks and duties of
caregivers. Handling our areas of activity and
boundaries in care work.
Internal speakers
First aid (one day)
BLS-AED-SRC complete course: Learning the
key life-saving steps involved in resuscitation,
with specialization on practical application on
adults and children in various situations.
Samaritans Switzerland
Sylvie Angéloz – First Aid Trainers, Freiburg
Cantonal Samaritans Association
Local providers
Fire safety (half-day)
Preparation for potential emergencies. Includes
exercises for responding quickly and appropriately
in case of fire.
Christian Augsburger – Fire Safety Trainer,
Brandschutz Ettiswil AG
Internal speakers
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SPECIALIST COURSES
Our specialist courses cover a range of relevant and current topics relating to
asylum and migration for internal and external participants.
Courses
Dates
Asylum process in Switzerland (one day)
Basic principles of the Swiss asylum process, including the legal bases and criteria for making
asylum decisions.
Juliane Haenggi – Asylum Specialist, State Secretariat for Migration
Martina Kamm – Migration Expert, Face Migration
Tulay Topaloglu – Asylum Specialist, State Secretariat for Migration
Valentina Sala Dufner – Asylum Specialist, State Secretariat for Migration
18/04/23
06/04/23
de
fr
Asylum process in Germany (one day)
Basic principles of the German asylum process, including the legal bases,
criteria for making asylum decisions and the Dublin system.
Dr Nils Janson – Judge at the Freiburg im Breisgau Administrative Court
15/06/23
de
Asylum process in Italy (half-day)
Introduction to the Italian asylum process, including the legal bases and criteria for making
asylum decisions.
Loredana Cao – Lawyer
Country profile: Afghanistan (German: half-day/French: one day)
Introduction to Afghanistan’s history, politics, culture and migration flows to strengthen
culturally sensitive care.
Country Analyst, State Secretariat for Migration
16/02/23
15/03/23
20/04/23
17/05/23
18/10/23
15/11/23
04/07/23
03/07/23
it
de
fr
Country profile: Syria (one day)
Introduction to Syria’s history, politics, culture and migration flows to strengthen culturally
sensitive care.
Jonas Röllin – Research Assistant and PhD Student
Thomas Pierret – Research Assistant at the Institute of Research and Study on the Arab and
Islamic Worlds
07/09/23
05/09/23
de
fr
Country profile: Ukraine (one day)
Introduction to Ukraine’s history, politics, culture and migration flows to strengthen culturally
sensitive care.
Country Analyst, State Secretariat for Migration
16/05/23
15/05/23
de
fr
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SPECIALIST COURSES
Courses
Trauma in the context of asylum and migration (one day)
Extensive examination of the topics of flight, trauma and the support of those affected.
Alexandra Kossowski – Intercultural Trainer, BrückenBauen
Nathalie Bennoun – Specialist Psychologist for Psychotherapy (SPP), Appartenance
Dates
12/06/23
21/11/23
de
fr
27/09/23
en
Culturally sensitive care (German: half-day/French: one day)
Learning about cultural standards in healthcare and nursing, as well as how to communicate
with patients using culture-specific communication styles.
Meiko Merda – Intercultural Trainer, IKUD
Isabelle Fierro – Head of Intercultural Translation, Appartenance
09/05/23
11/10/23
09/10/23
de
fr
Mental illnesses in migration and asylum (one day)
Basics of mental illnesses triggered by (traumatic) migration experiences, and dealing with the
psychological challenges that displaced people and asylum seekers face.
Dr med Jochen Binder – Lead Doctor and Head of the Outpatient Clinic for Post-Traumatic Stress
Disorders, IPW
Nathalie Bennoun – Specialist Psychologist for Psychotherapy (SPP), Appartenance
01/06/23
03/10/23
de
fr
Substance abuse (German/Italian: half-day/French: one day)
Background, causes and handling of substance abuse in the field of migration.
Michael Herzig – Lecturer in Social Management, Zurich University of Applied Sciences (ZHAW)
Fulgence Nsanzimana – Manager, Fondation Le Torry
29/08/23
24/10/23
17/10/23
de
it
fr
Mental well-being in the workplace (one day)
Working in the context of asylum requires a great deal of mental and physical resilience.
Activation and strengthening of personal resources.
Nathalie Bennoun – Specialist Psychologist for Psychotherapy (SPP), Appartenance
10/11/23
fr
Stress and crisis management (one day)
Resilience concept, supportive approach to conflict and learning helpful self-management
methods.
Sonja Kupferschmid Boxler – Specialist Psychologist for Psychotherapy, Olten Coaching Centre
Sandra Mazaira – Specialist Psychologist for Psychotherapy, Appartenance
27/04/23
de
it
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Courses
Dealing with change (one day)
Reflection on how you personally deal with change; models of change processes.
Sonja Kupferschmid Boxler – Specialist Psychologist for Psychotherapy, Olten Coaching Centre
Dates
09/11/23
de
it
Professional night care (one day)
Raising awareness of the specific requirements of working and caregiving at night.
Patrick Nelson – Head of Care, ORS Switzerland
Aline Dermond – People Development Specialist, ORS
Lucienne Rojas – People Development Assistant Manager, ORS
02/10/23
28/09/23
de
fr
Communication (one day)
Theory and training of communication.
Angela Meyer – Coach and Supervisor, seinkultur
Brigitta Roder – Trainer and Coach at »Claudia Karrasch & Friends - Seminar.Training.Coaching«
Evelyne Charrière – Coach and Trainer, Parenthèses
Grief support (one day)
Learning to understand suffering and thought processes of grieving people in the context of
asylum and migration, as well as mourning rituals and strategies for coping with grief.
Alexandra Kossowski – Intercultural Trainer, BrückenBauen
Speakers, Appartenance
Intercultural competence (one day)
Basic principles for further developing your own intercultural skills.
Ariane Curdy – Intercultural Trainer, Ctrl Culture Relations
16.05.23
17.05.23
12.06.23
13.06.23
30.06.23
22.06.23
17/04/23
05/10/23
29/09/23
24/05/23
24/10/23
22/03/23
de
fr
de
fr
en
de
fr
Women affected by violence (one day)
Consequences and possible signs of women affected by violence in daily care work and
the different motives for fleeing comparing men and women.
Gabriella Schmid – Lecturer in Social Work, Eastern Switzerland University of Applied Sciences,
St. Gallen Campus
13/06/23
02/11/23
de
en
Self-organisation (half-day)
Analyzing personal time management, learning methods for structuring your daily routine
and prioritizing.
Internal speakers
05/06/23
06/06/23
de
fr
Introduction to Excel (half-day)
Learning the key basics and functions of Excel.
Internal speakers
29/06/23
de
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MANAGEMENT COURSES
for anyone with management responsibility
Courses
Module I: Leadership at ORS (one day)
In Module I, participants discuss the leadership values of ORS and, on this basis, reflect
on their management role and the associated management conduct. Key topics include
respect, development of trust and the delegation of responsibility, as well as motivation
and inspiration.
Leo Martin, Management Trainer, ex-secret agent and best-selling author
Module II: HR training (one day)
In this one-day HR training session, participants get to know key tools pertaining the
HR cycle and their practical application on case studies.
Selina Schiess – People Development Specialist and Vocational Training Officer, ORS
Module III: Self-leadership and self-management (one day)
+ Module IV: Communication skills and diversity (one day)
Module III is about dealing with stressful situations and looking at options for action, as
well as strengthening resilience and the ability to activate resources.
Module IV highlights communicating on equal terms. The focus here is on inclusion of
employees and respectful interactions.
Flurina Steffen – Management Trainer, Mehrsicht
Sue Liechti – Management Trainer, Mehrsicht
Luise Deiters – Management Trainer, Mehrsicht
Dates
08/02/23
15/02/23
14/03/23
13/06/23
13/09/23
For Germany:
07/06/23
22/11/23
For Switzerland:
30/03/23
21/06/23
21/09/23
For Switzerland:
25/04/23
19/10/23
27/02 – 28/02/23
18/04 – 19/04/23
14/06 – 15/06/23
07/09 – 08/09/23
de
fr
it
de
fr
de
fr
it
Module for deputies (one day)
Reflection of the role as representative and the opportunities for action in daily practice.
Sue Liechti – Management Trainer, Mehrsicht
06/03/23
27/04/23
08/06/23
21/09/23
de
fr
it
Mentoring program for managers
Are you new to a management role, for instance as a director of a center or division,
and want to benefit from the knowledge of an experienced ORS mentor?
Are you interested in in improving your management and leadership skills
in dialogue with a seasoned executive?
Then apply for our new mentoring program now through People Development:
peopledevelopment@ors-group.org
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COURSE TESTIMONIALS
‘I really valued the discussions we had within the course “conflict management”.
I was made aware, that there is usually more behind a conflict than first
meets the eye. It’s important to understand background circumstances to find
solutions.’
Melanie Jakob
Office Manager, Zurich HQ, Switzerland
‘The HR training regarding performance reviews was of great value for me and
also my employees. Every decision I make as a manager also influences them,
their professional ambitions and opportunities.’
Bojan Stilinovic
Deputy Operations Manager, Löfflingen BU, Germany
‘The various topics discussed in course covering professional caregiving at
night were extremely interesting and informative for me. I learned what to do
when there’s a conflict and how to de-escalate it. I also know what to do in
emergencies.’
Alfred Kurt Bühler
Night care worker at Bern Return Centre (RZB) in Gampelen, Switzerland
‘The various HR training elements in management module II were useful and
well-structured. They gave me an insight into the basics of employment law,
which will make it easier for me to make decisions as a manager.’
Martin Kinzel
Operations Manager at Sigmaringen State Office for Initial Registration (LEA) and
Deputy Regional Manager (South), Germany
‘I have been able to incorporate a lot of the conflict management course into
my daily life, especially how to remain polite but determined and know it’s
okay to say no. I was also reminded that conflicts shouldn’t be taken personally
and it’s important to stay calm.’
Carina Hartl
Social Worker at Nenzing Initial Reception Centre (EAZ), Austria
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ORS NETWORK for all employees of ORS Group
Courses
Dates
Lunch & Learn Serco (1 h)
Lunch & Learns will be held to present various Serco initiatives. In virtual lunchtime events
taking place from 12.15 - 1.15 pm employees will provide insight into the world of Serco.
All Lunch & Learns will be held in English. The following dates and topics are already set,
further dates will be announced via Moodle in the course of the first half of 2023.
en
Introduction to Serco, Values, Facts & Figures 02/02/23
Launch of the new Code of Conduct d mycode 16/03/23
Opportunities in the Serco Network: Foundations 20/04/23
Internal speakers, Serco
Seminar on retirement (4 hrs)
Participants will learn about the financial aspects of retirement, reflect on their role within the
company and talk about how to manage the last years of their career.
Lucienne Rojas – People Development Assistant Manager, ORS
Thomas Klingler – Pensions Specialist, Kessler & Co. AG
08/11/23
28/03/23
de
fr
Workshop for safety officers (one day)
Discussing and exchanging ideas on the subjects of safety and cleanliness at our facilities.
Michel Howald – Head of Safety and Cleanliness, ORS
06/06/23
11/10/23
de
fr
Workshop for confidential advisors (2 hrs)
Discussion of relevant topics for confidential advisors.
Sonja Himpele – Legal Counsel and Compliance Officer, ORS
External speakers
Two times
per year
de
fr
21

CUSTOMIZED TRAINING
The People Development Team at ORS will develop individually tailored training courses on
request. The content, objectives and framework of the courses are defined together to ensure they
best address your needs.
Supervision and coaching are available to all employees. Supervision offers the opportunity to
discuss and reflect on real cases from your daily work with the support of experts. Online or
in-person language courses can be organised on request to help improve employees’ language
skills. Managers also have the option of registering with People Development for the mentoring
program. This provides them with support from internal mentors in developing their management
role. ORS is also committed to promoting external training. People Development is available to
give you advice.
Supervision
Coaching
Language courses
Mentoring
External training and more ...
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VOCATIONAL TRAINING IN
SWITZERLAND
Apprentices and trainees are the future of our company. The vocational trainers providing professional
support and mentoring play a key role in their education. To support both parties in their
personal and professional growth we are now offering specialized courses.
Following our motto of ‘lifelong learning’, we look forward to seeing plenty of registrations from
apprentices, trainees and vocational trainers in Switzerland. Vocational training in Germany, as
well as in other countries, is currently still under development.
Courses
Dates
Discrimination awareness workshop (half-day)
Thoughts, impulses for change and possibilities for action are conveyed to create higher
understanding of and awareness to discrimination.
Jenny Kamer – Consultant, Studio Kali Consultancy for Equality and Anti-discrimination
Emine v. A. – Consultant, Studio Kali Consultancy for Equality and Anti-discrimination
03/05/23
de
Improving mental health of young adults (half-day)
Understanding the challenges young people face in adolescence and early adulthood.
Teaching young adults about the concept of resilience and stress prevention. This course
will be conducted in two separate groups:
Group 1 for apprentices and trainees
Group 2 for practical trainers
Julia Iten (MSc) – Psychologist, acute ward for young people in Winterthur
Laura Steller (MSc) – Psychologist, private ward for stress-related illnesses and burnout
08/06/23
de
Are you interested in an
apprenticeship at ORS?
Contact us for
more information!
Contact: Selina Schiess
sschiess@ors.ch
+41 (0)79 795 58 06
2022 cohort of ORS Switzerland’s commercial apprentices with
Selina Schiess.
23

WE’RE HERE TO HELP YOU
Maurizia Walzthöny
Head of People Development
mwalzthoeny@ors.ch
+41 (0)79 752 69 01
Selina Schiess
People Development Specialist and
Vocational Training Manager
sschiess@ors.ch
+41 (0)79 795 58 06
Aline Dermond
People Development Specialist
adermond@ors.ch
+41 (0)79 433 16 65
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Lucienne Rojas
People Development Assistant Manager
Senior People Development Specialist
lrojas@ors.ch
+41 (0)79 653 42 53
Melanie König (contact for Germany)
People Development Specialist
mkoenig@orsdeutschland.de
+49 (0)151 225 268 38
Hadi Al-Rafu
People Development Intern
halrafu@ors.ch
+41 (0)79 322 15 19
Sabrina Montagna (contact for Italy)
Regional Manager and Contract Manager
smontagna@ors-italia.com
+39 33 389 891 73
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QUESTIONS AND REGISTRATION
for further information contact People Development
Registrations and cancellations
The People Development Team at ORS uses the Moodle learning management system. An account
is created for all employees when they join the company. They can access it using the Moodle
login page clicking the button ‘IDconnect’ using an ORS email address and the general password.
Instructions on how to login can be found under the following link:
Moodle login
https://moodle.ors.ch/
Login instructions
https://helpdesk.ors.ch/books/ict-deutsch/
page/anmeldeprozess-bei-moodle
Confirmations, invitations and further information will be sent to employees ORS email addresses.
All further information about registrations and cancellations can be found in the People Development’s
course regulations. The regulations can be found on our QMS in our People Development tab.
Course attendance by external participants
Price for full-day course: CHF 390 (prices in other currencies on request)
Price for half-day course: CHF 240 (prices in other currencies on request)
External participants can create an account on our Moodle learning platform and fill in an
enrolment enquiry form sign up for courses. They will receive a registration confirmation, then
all the necessary information will be sent to the email address provided. Alternatively, external
participants can register for courses by sending an email to peopledevelopment@ors-group.org.
GENERAL ENQUIRIES
peopledevelopment@ors-group.org
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STATEMENTS FROM INSTRUCTORS
‘I really enjoy teaching ORS training
courses, because intercultural skills are a
key factor in working with refugees.’
Dr Meiko Merda
IKUD® seminars, Course Leader: Culture-sensitive care
‘It gives me great pleasure to train people in
the area of conflict management, as it enables
them to deal with conflict situations in their
daily work with greater clarity, calmness and
safety. This means that they learn to actively
minimise and prevent violence.’
Angela Meyer
Conflict Trainer, Swiss Red Cross
My mission is to make strong teams even
stronger. Using our differences fairly to get
stronger and grow together as equals.’
Leo Martin
Ex-secret agent, criminologist, management expert
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COOPERATIVE RELATIONSHIPS
Our external instructors come from the following organisations, among others
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Neutral, flexible, mindful.

Switzerland
ORS Service AG
Röschibachstrasse 22
CH-8037 Zurich
Tel.: +41 (0)44 386 67 67
info@ors.ch
www.ors-schweiz.ch
French-speaking Switzerland
ORS Service AG
Route du Petit-Moncor 1A
CH-1752 Villars-sur-Glâne
Tel.: +41 (0)26 425 41 41
info@ors.ch
www.ors-suisse.ch
Germany
ORS Deutschland GmbH
Güterhallenstrasse 4
DE-79106 Freiburg im Breisgau
Tel.: +49 (0)761 769 931 20
info@orsdeutschland.de
www.ors-deutschland.de
Austria
ORS Service GmbH
Leopold-Ungar-Platz 2
AT-1190 Vienna
Tel. +43 (0)1 253 621 60 81
info@orsservice.at
www.ors-austria.at
Italy
ORS Italia S. r. l.
Piazza Annibaliano 18
IT-00198 Rome
info@ors-italia.com
www.ors-italia.it
EU
ORS Group
c/o Serco Europe
Waversesteenweg 1945
BE-1160 Oudergem
Tel.+32 (0)2 892 322 00
www.ors-group.org
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ORS Group AG
Röschibachstrasse 22
CH-8037 Zürich
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www.ors-group.org