Board Excellence in Housing 2023 brochure

Thursday 2 and Friday 3
February 2023
Hilton Deansgate,
Manchester | Virtual
Embrace change to
support residents
Sponsored by

About Board Excellence
in Housing
Board members play a pivotal role in ensuring that
their organisation delivers its social purpose. Housing
associations do more than provide affordable homes, they
enable their communities and residents to thrive. But, with
the uncertain political and economic landscape, how do
boards continue to deliver on their organisation’s mission?
Our Board Excellence in Housing conference will bring together over 400
housing association board members to take stock of the challenges we face.
We will learn, debate and share the latest strategic thinking to help you embed
change within your organisation and deliver your social purpose for residents in
these uncertain times.
Key themes this year
We will be focusing on some key topics that include:
• Managing reputational risk.
• Complaint handling and residents engagement.
• Financial sustainability and new funding models.
• Zero carbon and the sustainability agenda.
• Quality of existing homes and decency.
• The role of the board in creating an inclusive culture.
Join your colleagues in Manchester or virtually to discuss the issues you
face and what the future may look like for the social housing sector.
Non-executive Director, Coastline Housing
020 7067 1066

Meet your chair
This year the event will be expertly chaired by both Terrie Alafat,
Chair, Riverside and Lord Bob Kerslake, Chair, Peabody.
Terrie Alafat, Chair, Riverside
Lord Bob Kerslake, Chair, Peabody
020 7067 1066

Board Excellence in Housing – agenda
Day one: Thursday 2 February 2023 | Manchester | Virtual
08:30 Registration opens
08:50 Breakfast briefing: Navigating a high inflation environment: understanding the financial and operational impact of your decisions
Tariq Kazi, Independent Member of Finance Panel, Stonewater, Director of Corporate Finance, Optivo
09:30 Chair’s opening remarks
Lord Bob Kerslake, Chair, Peabody Trust and Peabody South East, and Be First
09:40 Ministerial address
10:10 Political and economic briefing
Thomas Pope, Deputy Chief Economist, Institute for Government | Salma Shah, Partner, Portland Communications
10:50 Learning from mistakes: insights from the Regulator and the Housing Ombudsman
Richard Blakeway, Housing Ombudsman | Kate Dodsworth, Director Consumer Regulation, Regulator of Social Housing
11:30 Networking break
Breakout sessions – please select one option
12:00
As a Board, do you know if your
organisation is data mature enough?
How well do you know your business?
A golden thread of information.
From dashboards to storytelling:
helping users understand your insights
How do you know if it is accurate?
Sarah Belsham, Partner, RSM
Shakie Kawuyu, Risk Assurance Director, RSM
Naomi Dobraszczyc, Director of Finance
& Resources, Nottingham Community
Housing Association
Seek responsibility and take
responsibility: how do you know if your
stock is fit for purpose?
Michelle Baker, Board Member and Chair,
Customer Influence Committee (CIC),
Eastlight
Mike Gahagan, Chair,
Red Kite Community Housing
We need a plan: developing a long-term
housing strategy for low income families
Join us at this workshop session to help
us build the case for a long term plan
for housing as we look towards the next
general election.
020 7067 1066

Board Excellence in Housing – agenda
Day one: Thursday 2 February 2023 | Manchester | Virtual
12:45 Networking Lunch
13:00 – Lunch & Learn: Working effectively within the integrated care system: how can the board support the journey
13:45 – Background and context: how it works in practice. Understanding the benefits for the association in focusing on tenant sustainability.
Overview of NHS funding available for non-core health-related landlord services. Learning how to work with health partners and achieving
greater influence in health partnerships.
Warren Heppolette, Chief Officer for Strategy & Innovation, NHS Greater Manchester Integrated Care
Sarah Roxby, Service Director Housing & Health, Wakefield and District Housing and Housing & Health Programme Lead, West Yorkshire
Integrated Care System | Fay Shanahan, Corporate Director of Operations, whg
13:45
Breakout sessions – please select one option
Living in poverty has never been a life
choice: case study
Angela Gascoigne, Chief Executive,
SHAL Housing and Chair Llamau Cardiff
14:30 Networking break
Readdressing the decarbonisation agenda
in the current economic climate
Arturo Dell, Associate Consultant,
Azeus Convene
Regina Finn, Board Member, Places for people
Shabana Jamil, Board Member, RHP
15:00 Navigating choppy waters to deliver on all board objectives in a time of crisis
Kate Henderson, Chief Executive, National Housing Federation | Fiona MacGregor, Regulator of Social Housing
15:40 Roadmap to equality: an inclusive future
Thomas Fadden, Senior Independent Director, Saffron Housing Association and Tenant
Lara Oyedele, Board Chair, Hope Housing, Vice President, CIH
16:20 Today’s reflections from our Chairs
Terri Alafat, Chair, Riverside | Lord Bob Kerslake, Chair, Peabody Trust and Peabody South East, and Be First
18:00 Networking reception
Ask the expert
Global Risks Perception Survey 2023:
is your board ready?
Representative, Zurich
19:00 Conference dinner
Delegates in Manchester are invited to join Maggie Galliers CBE, Chair of the NHF for a dinner at the conference venue
020 7067 1066

Board Excellence in Housing – agenda
Day two: Friday 3 February 2023 | Manchester | Virtual
09:20 Chair’s opening remarks
Terrie Alafat, Chair, Riverside
09:25 The Better Social Housing Review – what happens next?
Ian McDermott, Chief Executive, Peabody, Co-chair of the member steering group
Charlie Norman, Chief Executive MSV, Co-chair of the member steering group
10:05 Protect and support residents in the cost of living crisis
Moreen Pascal, Non-Executive Director, Broadland Housing Association
Max Templer, Research Director, BritainThinks
The Right Revd Dr David Walker, Bishop of Manchester, Board Member, Wythenshawe Housing Association
10:45 Networking break – Chat to fellow delegates one-to-one, take part in discussion boards or have a look around the exhibition.
Breakout sessions – please select one option
11:15
The Good, The Bad and the Ugly:
the world of mergers
Fay Selvan, Group Chair, Jigsaw Homes
Getting culture and leadership right:
embedding values, systems, procedures
across the organisation
Althea Efunshile, Chair, MTVH
Alison Inman CBE, Board Member Saffron
Housing Trust, Balkerne Gardens Trust, Tpas
Gary Moreton, Chair, WHG
Cybersecurity oversight:
why board should take responsibility?
Speakers to be confirmed
12:00 Networking lunch break – Take a break to network with your peers, wherever you’re taking part.
020 7067 1066

Board Excellence in Housing – agenda
Day two: Friday 3 February 2023 | Manchester | Virtual
Breakout sessions or roundtables – please select one option
13:00
Better boards: your toolkit for a more
inclusive future – new launch
Jenny Brown, Chair, Longhurst Group &
Director, Altair Ltd
Nick Yandle, Board Member and Audit
and Risk Committee Member, Innisfree
Housing Association
Comparing the housing association’s
modelwith the for-profit’s
Waqar Ahmed, NHF Board Member,
Group Director of Finance, L&Q
Roundtable
What’s your story? Getting buy-in from
the public
Join a workshop to hear our plans for
promoting the sector and help shape the
stories we tell about your organisations.
13:45 Networking break – Chat to fellow delegates one-to-one, take part in discussion boards or have a look around the exhibition.
14:05 In conversation with Bernadette Conroy, Chair of the Board, Regulator of Social Housing
14:35 Are we in the middle of a generational war?
Professor Bobby Duffy, Author, Generations: does when you’re born shape who you are?
15:15 – Chair’s closing remarks and end of the conference
15:25 Terrie Alafat, Chair, Riverside
Lord Bob Kerslake, Chair, Peabody Trust and Peabody South East, and Be First
Board Member, Weaver Vale Housing Trust
Board member, B3 Living
020 7067 1066

Meet the
sponsors
An essential part of
conference attendance is
the opportunity to connect
with sponsors to explore
services and solutions that
can help your organisation
deliver its mission and
social purpose.
At Board Excellence in Housing
2023, we’ve left plenty of time in the
programme for you to meet with
sponsors in Manchester or virtually,
view product demonstrations,
download additional content and
find out more about their offers.
Gemma Walford
gemma_walford@azeusuk.com
www.azeusconvene.co.uk
Convene ESG allows you to develop your ESG story by
streamlining the administrative process of ESG reporting
giving you time to focus on bigger goals and future
visions. Through data collection, peer comparison,
and report generation, you are able to monitor your
progress, achieve your targets and exhibit your success
- creating a company which values ESG and makes
a positive difference to the world whilst ensuring you
meet regulatory requirements, industry standards and
shareholder expectations.
Rose Buckle
rose.buckle@housemark.co.uk
www.housemark.co.uk
Housemark is the leading data and insight company
for the UK housing sector. Its members include over
350 social housing providers from across the UK –
representing 3.8million homes. As a catalyst and change
partner, Housemark provides insight, analysis and
services giving you greater confidence to make decisions
that make a difference – for your customers, for your
people and for your business.
Pop by the exhibition when it suits
you or if you prefer to plan your day,
contact the supplier directly to book
an appointment.
Sponsorship and exhibiting opportunities
Sponsor or exhibit at the event to position your brand at the forefront of social housing.
For more information please contact Julian Hurst or Ryan Coleman at Foremarke Exhibitions
on 020 8877 8899 or email housing@foremarke.uk.com
020 7067 1066

Meet the sponsors
Keith Ward
keith.ward@rsmuk.com
rsmuk.com
RSM’s specialist social housing group provide
audit, tax and consulting services to over 150
registered providers, putting us amongst the
top audit providers in the UK. Over the years
we have developed a longstanding sector presence
and established strong relationships with the
Regulator, NHF, Winmark Affordable Housing,
sector publications and press.
info@zurichmunicipal.co
www.zurich.co.uk/municipal
At Zurich, they help you protect communities.
Their insurance supports your residents in ways
you might not think – from creating safe, secure
homes with the support of their risk management
team, to protecting the physical and mental health
of your team through access to nurses, counsellors
and therapists. So you can protect the future in
more ways than one.
020 7067 1066

Booking information
Board Excellence in Housing 2023
Hilton Deangate, Manchester
Virtual
Early bird Standard Early bird Standard
(until 13 January)
(until 13 January)
Member (2000) £545 £695 £545 £620
Not for profit £640 £790 £640 £745
Private £770 £920 £770 £845
A Manchester ticket includes full access to all sessions at the conference venue, lunch, refreshments and
networking on both days. A virtual ticket includes full access to the online event platform on the day and in the
lead up to the event. Both Manchester and virtual tickets also include access to session recordings on demand
for three months after the event for you to digest at your leisure should you miss anything on the day.
Group offer – register your board
It’s really productive to attend events with your colleagues to discuss and develop ideas that can be
applied to your organisation. Send your board both virtually and in-person by taking advantage of our
group offer. Register up to ten people for the prices below (maximum of three attending in-person).
Book before Friday 16 December for maximum savings. Prices will increase by £500 after this date.
Member 2,000 units: £1,995 (saving £3,455)
Not for profit: £2,345 (saving £4,055)
Private: £2,980 (saving £4,875)
If you would like to make a group booking please contact out Customer Service team.
Book your place
Phone
020 7067 1066
DISCLAIMER
This programme is correct at the time of going to press. In the event
of one or more of the advertised speakers being unable to attend, for
reasons beyond the control of the conference organisers, we reserve
the right to make alterations or substitutions to the programme as
deemed fit. All timings are provisional and may be subject to change.
Views expressed by speakers are their own. The National Housing
Federation disclaims any liability for advice given or views expressed
by any speaker at the event or in notes or documentation provided for
the delegates.
020 7067 1066

020 7067 1066

As an NHF member, you have access to special rates or services from our Preferred Suppliers
– reputable partners who have expertise within the social housing space. We negotiate
preferential terms and conditions with these partners to help you save money, so that you
can use your resources as efficiently as possible to deliver on your social mission.
Our Preferred Suppliers
Isio
New but established. Isio’s twenty partners led the
pioneering pensions practice at KPMG, from where
they originate. Simplifying the language and work
around pensions, Isio provide a tailored service for
housing associations.
My Home Contents Insurance
My Home is an affordable and flexible scheme
designed to protect your tenants against a whole
range of risks and there’s no cost to you as a
member.
MRI Real State Software
Our preferred housing management solutions
provider, MRI (former Castleton), offers a range of
services to support your business operations and
digital initiatives, offering 10% discount for NHF
members.
Phoenix Software
Phoenix Software is the UK’s leading supplier of
software, hardware, devices, IT solutions and Software
Asset Management services to housing associations
in the UK. They offer members up to 60% off selected
products and services
RenKap
RenKap help public sector landowners to boost their
development capacity through tech so they can
deliver homes at scale. Their first product, Automated
Site Investigation allows their clients to complete the
laborious site investigation works at a click of a button
and reduce their in-house management time from six
weeks to under one hour.
Vantage UAV
Vantage UAV is a drone services and solution company
that can support projects on asset management,
building safety, development, and regeneration. Their
drones obtain high quality images of buildings in a
safer, faster and more accurate way so that you can
make informed decisions.
Find out more:
housing.org.uk/suppliers
020 7067 1066

WORKING WITH
HOUSING ASSOCIATIONS
RSM’s specialist social housing group comprises over
130 people, who work closely with a range of social
housing clients, including traditional housing associations,
large scale voluntary transfers (LSVTs) and arm’s length
management organisations (ALMOs).
We provide audit, tax and consulting services to over
150 registered providers, putting us in the top audit and
assurance providers across the UK. Over the years we have
developed a longstanding sector presence and established
strong relationships with the Regulator, NHF, sector
publications and press.
Experience the power of being understood
Experience RSM | rsmuk.com
The UK group of companies and LLPs trading as RSM is a member of the RSM network. RSM is the trading name used by the members of the RSM network. Each member of the RSM network is an independent accounting
and consulting firm each of which practises in its own right. The RSM network is not itself a separate legal entity of any description in any jurisdiction. The RSM network is administered by RSM International Limited, a
company registered in England and Wales (company number 4040598) whose registered office is at 50 Cannon Street, London EC4N 6JJ. The brand and trademark RSM and other intellectual property rights used by
members of the network are owned by RSM International Association, an association governed by article 60 et seq of the Civil Code of Switzerland whose seat is in Zug,
020 7067 1066

The NHF’s Sector Suppliers are trusted companies that have been carefully curated and
selected to provide expert advice and solutions for your organisation and its needs.
Save time and money on research.
Work with suppliers who understand your needs and have experience in working in the social housing sector.
Our Sector Suppliers:
AceOn
Pioneering renewable energy
and battery specialists
supporting organisations in
meeting Net Zero Carbon
targets. Products provide an
income stream for housing
associations, whilst lowering
tenant electricity bills and
reducing carbon.
Advantage Utilities
Advantage Utilities is a forward
thinking, energy and utilities
consultancy passionate about
helping housing associations cut
costs, improve efficiency and
achieve Net-Zero ambitions.
CalQRisk
Online governance, risk
management and compliance
solutions specifically tailored for
housing associations.
CG Bonds
Specialising in the procurement
of performance bonds on behalf
of housing associations.
Hilti
Supplying products and services
that provide construction
professionals with innovative
solutions and superior added
value.
Integrator Housing
Solutions
Cloud based solutions for
housing associations to manage
their data on their path to net
zero.
Life & Progress
Providing modern Employee
Assistance Programmes,
confidential ‘support inthe-moment’
counselling,
professional advice and
practical information to
residents.
Mobysoft
Social Housing intelligence
software to help landlords
protect and maximise revenues,
mitigate welfare reforms and
embed efficiencies.
Parking Control
Management (UK) Ltd
(PCM)
Parking Control Management
(UK) Ltd (PCM) provides costneutral
parking management
services to commercial and
residential clients across their
privately owned car parks
Pennington Manches
Cooper
Recognised for providing
premium legal advice across a
wide range of clients within the
social housing sector.
SHIFT Environment
Providing environmental
reporting services, specialising in
consultancy for social landlords.
They transform your data into an
excellent environmental report
covering all environmental issues.
Find out more: housing.org.uk/suppliers
NHF Sector Supplier Ad rev LANDSCAPE A4 MAR22.indd 1 27/05/2022 11:58
020 7067 1066