Blueprint - Summer 2022
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A publication for the policyholders of the Arkansas<br />
Blue Cross and Blue Shield family of companies SUMMER <strong>2022</strong><br />
<strong>Blueprint</strong> Portal<br />
Immediate Access to Health and Wellness Information<br />
PAGE 4<br />
Unplug for<br />
Emotional Health<br />
PAGE 7<br />
Is It Time to Fly?<br />
PAGE 8<br />
Recover at Home -<br />
Your Discharge Checklist<br />
PAGE 10
a<br />
Word<br />
with Curtis Barnett<br />
Our President and Chief Executive Officer<br />
Innovation in Healthcare:<br />
A Reason to be Optimistic<br />
As we emerge from the pandemic,<br />
the stakes in healthcare have<br />
never been higher. For people<br />
suffering with physical health<br />
issues like obesity and chronic<br />
health conditions, undiagnosed<br />
and untreated behavioral health<br />
disorders and unmet social<br />
needs or health disparities due<br />
to geography, race, or ethnicity,<br />
COVID-19 exposed those who<br />
were already vulnerable and<br />
often made them worse.<br />
Healthcare is undergoing a<br />
dramatic transformation. It is<br />
reeling from workforces and<br />
infrastructures that have been<br />
battered over the past two years –<br />
and the health of those we serve is<br />
more fragile because of it.<br />
We are in desperate need of new<br />
and better approaches.<br />
Arkansas Blue Cross and Blue<br />
Shield is committed to advancing<br />
a system that benefits individuals<br />
and families who need affordable<br />
coverage and patients who need<br />
high-quality care. To accelerate our<br />
progress toward these goals, we<br />
have embraced innovation. New<br />
consumer-focused tools, like the<br />
new <strong>Blueprint</strong> Portal (featured on<br />
pages 4 and 5 of this publication),<br />
provide a more personalized and<br />
convenient consumer experience<br />
that, over time, will empower<br />
better health.<br />
“Arkansas Blue Cross and<br />
Blue Shield is committed<br />
to advancing a system<br />
that benefits individuals<br />
and families who need<br />
affordable health coverage<br />
and patients who need<br />
high-quality care.”<br />
To successfully innovate, you<br />
often need to develop and test<br />
new ideas locally and then scale<br />
them to a wider market. We<br />
have dedicated space in our new<br />
Northwest Arkansas Corporate<br />
Center as a hub for innovations<br />
designed to improve the<br />
healthcare system. We call it the<br />
“<strong>Blueprint</strong> Innovation Lab.”<br />
We expect it to serve as a<br />
catalyst for building meaningful<br />
connections between the people<br />
doing the innovative work in<br />
Arkansas and across the United<br />
States and for inspiring and<br />
igniting new ideas. It is a place<br />
where customers, healthcare<br />
professionals and community<br />
leaders can collaborate to<br />
improve healthcare. Together<br />
we are looking at ways to use<br />
technology, research, and<br />
data analytics to solve health<br />
problems; we are investing<br />
in and piloting health-related<br />
businesses; and we are building a<br />
culture of innovation.<br />
There’s no question we are<br />
living in a unique time. Our<br />
better understanding of social<br />
determinants of health, the<br />
importance of behavioral health,<br />
and the role genetics plays in our<br />
overall health allows us to refocus<br />
our efforts in the healthcare<br />
system and bring in new clinical<br />
techniques and new technologies.<br />
And with almost everyone owning<br />
a smart device these days, it all<br />
needs to be easy to access<br />
and understand.<br />
The convergence of these<br />
and other factors fills me with<br />
optimism that our healthcare<br />
future holds great promise.<br />
A new and better approach is,<br />
indeed, possible.<br />
2 SUMMER <strong>2022</strong>
Health Benefits of<br />
Dental Xtra SM Confirmed<br />
by Mayo Clinic<br />
The results are in: Mayo Clinic<br />
researchers found that Arkansas Blue<br />
Cross and Blue Shield’s Dental Xtra<br />
program greatly improves the overall<br />
health of those who live with diabetes<br />
and coronary artery disease. Dental Xtra<br />
provides additional dental services to<br />
people with select chronic conditions that<br />
are especially affected by oral health.<br />
Among other findings, the Mayo Clinic<br />
found that members enrolled in the<br />
program experienced substantially lower<br />
inpatient healthcare costs and achieved<br />
better health outcomes when they<br />
followed the program’s preventive dental<br />
care protocols. Individuals who missed<br />
a year of program participation saw an<br />
immediate increase in medical expenses.<br />
As a medical and dental insurance<br />
company, Arkansas Blue Cross is uniquely<br />
positioned to deliver an integrated care<br />
program like Dental Xtra. With heart<br />
disease and diabetes increasing, the<br />
importance of having dental coverage<br />
that includes proactive, coordinated care<br />
can’t be overstated.<br />
How to enroll:<br />
You’re automatically enrolled in Dental Xtra if you have medical<br />
and dental plans with Arkansas Blue Cross and an eligible medical<br />
condition. All you have to do is schedule a visit with a participating<br />
dentist. If you’re pregnant or have only an Arkansas Blue Cross<br />
dental plan, you can easily self-enroll online. There’s no extra cost!<br />
Learn more at visit arkansasbluecross.com/dental-xtra.<br />
SUMMER <strong>2022</strong> 3
<strong>Blueprint</strong> Portal<br />
is here!<br />
<strong>Blueprint</strong> Portal provides members with easy access<br />
to health and wellness information. Download our<br />
new mobile app (available on the App Store and<br />
Google Play) or sign in at blueprintportal.com.<br />
9:41<br />
MENU<br />
Claim Breakdown<br />
Caim breakdown for customer 12345<br />
Service Date: 04/01/<strong>2022</strong><br />
$0.00<br />
Provider Billed<br />
Medicare Discount<br />
Net Charged<br />
Provider Adjustment<br />
Other Health Plan Coverage<br />
Your Plan Paid<br />
$100.00<br />
$0.00<br />
$100.00<br />
$0.00<br />
$0.00<br />
$100.00<br />
Copay<br />
$0.00<br />
Deductible<br />
$0.00<br />
Coinsurance<br />
$0.00<br />
Excluded $0.00<br />
TOTAL 1 of 5<br />
$0.00<br />
Home ID Card Claims Find Care<br />
What’s new?<br />
Redesigned with quick access to the most important<br />
parts of your health plan.<br />
A new claims view enhanced with claim details and the<br />
ability to filter by claim status, date or member on plan.<br />
A clear breakdown of claims details, including your<br />
financial responsibility. Now you don’t have to wait for your<br />
Explanation of Benefits to arrive to see what you owe.<br />
<strong>Blueprint</strong> Portal features * :<br />
Digital member ID cards<br />
Claims and benefit information<br />
Track your deductible and out-of-pocket totals<br />
Access to your Personal Health Record<br />
One-tap connection to customer service by phone or email<br />
Access to pharmacy information with prescription<br />
history and refill orders<br />
Access to your Personal Health Record<br />
Find doctors and estimate treatment and prescription<br />
drug costs<br />
4 SUMMER <strong>2022</strong><br />
*Feature availability based on plan.
Arkansas Blue Cross and<br />
Blue Shield Employer Group<br />
RX Copay: $12/35/55/100%<br />
11:38<br />
MENU<br />
11:44<br />
Spending Details<br />
MENU<br />
In-network Out-of-network<br />
Medical ID Card<br />
Jane<br />
PCP/PHONE#<br />
JOHN A SMITH<br />
(501) 555-1234<br />
Copay: $20/$35<br />
Coins: 20%<br />
Open Access POS<br />
How do I sign up if ...<br />
... I’m brand new?<br />
Go to blueprintportal.com<br />
In-network deductible<br />
$2,500.00<br />
of $2,500.00<br />
In-network out-of-pocket costs<br />
$2,000.00<br />
of $2,000.00<br />
Flip Card<br />
Email Fax Mail<br />
Home ID Card Claims Find Care<br />
Select “Register”<br />
Home ID Card Claims Find Care<br />
Follow the instructions.<br />
All you need is your:<br />
– Member ID number or the last four<br />
digits of your Social Security number<br />
... I have already registered?<br />
If you registered for My <strong>Blueprint</strong><br />
(the previous online portal) you will<br />
be able to sign in to <strong>Blueprint</strong> Portal<br />
with the same username and password.<br />
Go to arkbluecross.com/blueprintportal<br />
to begin.<br />
... I have the old My <strong>Blueprint</strong> Mobile app?<br />
The My <strong>Blueprint</strong> Mobile app should update<br />
to <strong>Blueprint</strong> Portal the next time your phone<br />
has an automatic update. If not, you can<br />
update to the new <strong>Blueprint</strong> Portal app on<br />
the App Store or Google Play.<br />
For more<br />
information go to<br />
arkbluecross.com/blueprintportal<br />
SUMMER <strong>2022</strong> 5
ARHOME Coverage<br />
After COVID-19<br />
During the COVID-19 pandemic, the federal government temporarily stopped certain<br />
Medicaid requirements and conditions to help people keep their ARHOME health<br />
coverage. These Public Health Emergency (PHE) provisions will likely end this year,<br />
unless they are renewed.<br />
Why it matters<br />
When the PHE ends, the Arkansas Department of Human Services (DHS) will begin<br />
reviewing members to be sure they qualify for ARHOME health coverage. If you have<br />
ARHOME coverage, DHS will contact you with instructions. If you receive renewal<br />
paperwork from DHS, you should complete it and send it to Arkansas Medicaid.<br />
Renewal forms are also available online at access.arkansas.gov.<br />
Take action<br />
Arkansas Blue Cross and Blue Shield cannot update ARHOME members’ contact<br />
information with the DHS. You must update your email address, mailing address, and<br />
telephone number directly with the DHS.<br />
How to update your contact information with DHS:<br />
1. Online at ar.gov/update<br />
2. Call DHS at 1-844-872-2660<br />
3. Visit a local DHS county office<br />
If you lose your coverage<br />
If you lose your ARHOME coverage, you will have 60 days to enroll in a Marketplace<br />
policy. This Special Enrollment Period is allowed for people with the following certain<br />
life events – losing other health coverage, changes in employment, marriage, having<br />
a baby or a change in household status.<br />
You will also be able to enroll in a health plan during the Open Enrollment Period<br />
from November 1, <strong>2022</strong>, to January 15, 2023.<br />
For more help:<br />
• Call your agent.<br />
• Call Arkansas Blue Cross at 800-800-4298, Monday – Friday, 8 a.m. to 5 p.m.<br />
• Visit an ArkansasBlue welcome center. Locations can be found at<br />
arkbluecross.com/locations.<br />
6 SUMMER <strong>2022</strong>
UNPLUG<br />
for<br />
better emotional health<br />
If the stress of life is beginning to wear on you, if you are feeling more and more anxious and just can’t<br />
seem to get out from under an emotional cloud, then it may be time to unplug. Modern technology<br />
certainly is amazing and can be a very helpful tool. But there also can be some very real downsides to its<br />
overuse. Your emotional health can really benefit from unplugging for a while and just getting more “real.”<br />
WAYS TO UNPLUG:<br />
TOP BENEFITS TO UNPLUGGING:<br />
Reduce social media and<br />
internet use. Set time limits<br />
and stick to them.<br />
Turn off your social media and<br />
email notifications. Without<br />
the constant reminders you<br />
won’t be as tempted to keep<br />
“checking your messages.”<br />
Do “real” things: paint, write,<br />
hike, read, get to those home<br />
improvement projects.<br />
Change your environment.<br />
Go somewhere new. Take<br />
the selfie, but keep it just<br />
for yourself.<br />
Remember technology was<br />
made for you – not you for it.<br />
1.<br />
2.<br />
3.<br />
4.<br />
5.<br />
6.<br />
Social interaction: Spending time with friends<br />
or loved ones can give you an emotional<br />
boost. It can lighten your mood and give<br />
you a sense of belonging and security.<br />
Get outside more: The exercise and fresh<br />
air that benefits your muscles also is<br />
beneficial emotionally. Take a stroll and<br />
see if your mood doesn’t improve.<br />
Less to compare yourself to: Let’s face it,<br />
everyone on social media is not as happy<br />
as they seem. But when you bombard<br />
yourself with social media images it can<br />
make you feel like you are the only one<br />
who has struggles in life. You are not.<br />
Reduce anxiety: The internet and social<br />
media are filled with bad news and<br />
contentious arguments. Constant<br />
exposure to them can create anxiety.<br />
Increase focus: Social media use<br />
conditions the brain to seek instant<br />
gratification, which makes it harder and<br />
harder for us to focus on sustained tasks.<br />
Help with sleep: Exposure to the blue light<br />
of computer and smartphone screens<br />
along with the mental stimulation of media<br />
content can make it more difficult to fall<br />
asleep at bedtime.<br />
SUMMER <strong>2022</strong> 7
Ambulance<br />
appropriateness<br />
When it comes to medical transport, flying is seldom the best option<br />
The helicopter is fueled and ready to transport a patient. Must be life or death, right?<br />
And it’s the fastest way for the patient to get the care they need, right?<br />
Actually, more often than not, those assumptions are absolutely false.<br />
The fact is that the overwhelming majority of air ambulance transports –<br />
which are incredibly more expensive than ground ambulances – are:<br />
Not emergencies –<br />
and therefore not<br />
medically necessary.<br />
Not faster than<br />
ground transport –<br />
when you start the clock<br />
from the time the transport<br />
decision is made.<br />
Not better<br />
for the patient –<br />
because they show no<br />
appreciable difference<br />
in medical outcomes.<br />
But now Arkansas Blue Cross and Blue Shield members have a new ally that is working to<br />
help ensure that their medical transports are medically appropriate, timely and cost-efficient.<br />
Arkansas Blue Cross has engaged Alacura Medical Transportation to provide medical transport<br />
network development and patient transport coordination services on behalf of its members.<br />
8 SUMMER <strong>2022</strong>
The legislative trigger<br />
In the past, Arkansas Blue Cross did not have a<br />
formal medical transport network, with its own<br />
fee schedule, but recent federal legislation – the<br />
Consolidated Appropriations Act of 2021 (CAA, the<br />
federal legislation designed to protect the public<br />
from large medical bills or the “no surprise billing<br />
act”) – has prompted the company to do so.<br />
That’s where Alacura comes in. Alacura’s<br />
expertise is in developing medical transport<br />
networks and working daily with medical<br />
professionals to quickly determine the most<br />
medically appropriate and cost-efficient mode<br />
of transport for each patient’s individual<br />
situation. Alacura is a nationally recognized<br />
player in this field and is working to perform<br />
medical transport-related services for a dozen<br />
other Blue Cross Blue Shield affiliates and<br />
another 11 major health plans throughout<br />
the country.<br />
The air ambulance impetus<br />
Air ambulance, which is specifically called out in<br />
the new federal law, is an area in which Alacura has<br />
produced significant results – in part because<br />
air transport (especially by helicopter) is very<br />
expensive and often is inappropriately used for<br />
nonemergency cases. Air ambulance is important<br />
for true emergencies – particularly in rural areas<br />
– but it is vastly overutilized for nonemergent<br />
situations, thanks to two major myths:<br />
MYTH 1:<br />
Air ambulance<br />
transport is always<br />
faster than ground.<br />
MYTH 2:<br />
Faster transport<br />
improves health<br />
outcomes.<br />
Multiple studies have demonstrated that the<br />
vast majority of air transport is generally not<br />
faster and does not produce better patient<br />
outcomes than ground transport, except on<br />
long trips. 1,2,3,4<br />
A new process<br />
Alacura is developing relationships with<br />
medical transport decision-makers at<br />
healthcare facilities – notifying them to<br />
call Alacura when a transport is needed. In<br />
addition, Alacura will proactively reach out to<br />
inquire about potential air transports. Alacura<br />
will not be intervening in the decisions of local<br />
emergency responders who need to make<br />
immediate decisions regarding transport of an<br />
injured member at the scene of an accident or<br />
medical emergency such as a heart attack.<br />
Alacura will work in real time with healthcare<br />
professionals directly involved in each case to<br />
rapidly – often within seconds – agree upon and<br />
arrange the most appropriate mode of transport.<br />
Inappropriate air transports will be reassigned<br />
to ground transport. Alacura estimates that this<br />
step alone could potentially save an average of<br />
$30,000 per transport.<br />
Additionally, members will have more choices<br />
on in-network options – which Alacura believes<br />
will produce an average savings of $8,000 per<br />
transport. The resulting savings are crucial, because<br />
they greatly reduce the amount members potentially<br />
might have to pay out of their own pockets for safe<br />
transfer to another location or facility after a patient<br />
has been stabilized during an emergency.<br />
Medical transport and healthcare facilities may<br />
contact Alacura to coordinate transportation<br />
or for general information at 844.4ALACURA<br />
(844.425.2287). Additional information can<br />
also be found at alacura.com.<br />
1<br />
pubmed.ncbi.nlm.nih.gov/16917457/<br />
2<br />
pubmed.ncbi.nlm.nih.gov/12435928/<br />
3<br />
pubmed.ncbi.nlm.nih.gov/19672650/<br />
4<br />
pubmed.ncbi.nlm.nih.gov/9783622/<br />
Alacura Medical Transportation is not affiliated with Arkansas Blue Cross and Blue<br />
Shield or with the Blue Cross and Blue Shield Association and is an independent<br />
company that provides medical transport network management and medical<br />
transport coordination services for Arkansas Blue Cross and its members.<br />
SUMMER <strong>2022</strong> 9
Of course, you want<br />
to recover at home!<br />
A discharge checklist can stop<br />
future hospital readmissions<br />
after an injury or illness<br />
Dream scenario: You leave the hospital after admission<br />
for an illness or injury, and you return home energized<br />
and operating at full capacity. Sounds good, but the<br />
reality is most people are physically weaker and<br />
need support. Add discharge instructions, follow-up<br />
appointments, and medication refills, and it becomes<br />
clear why many people are readmitted, often in less<br />
than 30 days. Life after discharge from the hospital<br />
can be overwhelming, but it doesn’t have to be.<br />
Use this handy checklist to continue your road to recovery at home.<br />
Diagnosis<br />
What is my<br />
diagnosis?<br />
Why did I have<br />
to be treated<br />
for it as an<br />
inpatient?<br />
What can I<br />
do at home<br />
to manage<br />
my condition<br />
and avoid<br />
readmission?<br />
Support<br />
Who (a family<br />
member or friend)<br />
can be with me<br />
when I discharge?<br />
Can they listen<br />
to the<br />
discharge<br />
instructions<br />
with me?<br />
Will they<br />
know to ask<br />
questions<br />
I may forget<br />
to ask?<br />
Discharge<br />
instructions<br />
Do I have my<br />
discharge<br />
instructions?<br />
Do I understand<br />
my discharge<br />
instructions?<br />
Did I review the<br />
instructions with a<br />
medical professional<br />
before I checked out?<br />
What number do I call if<br />
I have additional<br />
questions when<br />
I get home?<br />
10 SUMMER <strong>2022</strong>
Most people are physically weaker and need support after a hospital stay.<br />
Add discharge instructions, follow-up appointments, and medication refills, and<br />
it becomes clear why many people are readmitted, often in less than 30 days.<br />
Follow-up<br />
appointments<br />
How many days<br />
after my hospital<br />
discharge should<br />
I see my PCP or<br />
specialist?<br />
Should I call<br />
to schedule<br />
my follow-up<br />
appointment,<br />
or will the clinic<br />
call me?<br />
Medications<br />
Did I receive<br />
new medications<br />
in the hospital?<br />
What does the new<br />
medication treat?<br />
How might<br />
it make me feel?<br />
Will it interact with<br />
medications I already take?<br />
Have any of my preadmission<br />
medications been<br />
discontinued?<br />
Medical<br />
equipment<br />
and supplies<br />
Will I need a bedside<br />
commode, walker,<br />
wheelchair or<br />
something else<br />
at home?<br />
Who can show<br />
me the proper<br />
way to use<br />
equipment and<br />
supplies?<br />
Will my insurance<br />
plan cover the<br />
cost of any of<br />
this equipment?<br />
Need additional help? Arkansas Blue Cross and Blue Shield has nurse case managers<br />
ready to support you. Call the number on the back of your member ID card to get connected!<br />
SUMMER <strong>2022</strong> 11
A holistic approach to managing diabetes works!<br />
Success in some key areas can help<br />
Learning you have type 2 diabetes can be frightening. But diabetes is treatable and manageable through healthy lifestyle<br />
habits. Did you know that how you feel about living with diabetes impacts your treatment? 1 Try these steps to make your<br />
diabetes journey manageable. If you have questions or concerns call us, we want to help.<br />
A holistic approach to managing and treating diabetes works. People who experience success in the following areas can<br />
have good outcomes.<br />
01<br />
02<br />
DIGITAL PROGRAMS ARE AVAILABLE – Many Arkansas Blue<br />
Cross and Blue Shield health plans include free or low-cost prediabetes<br />
and diabetes programs for you. These programs provide free diabetes<br />
supplies, personal coaching, health planning and more. It’s all available<br />
from your smartphone or tablet. Call the customer service number on<br />
your member ID card if you want to explore a diabetes program.<br />
MEDICAL NUTRITION THERAPY – How far in advance do you<br />
plan your meals to avoid impulsive eating? How many vegetables<br />
do you eat on most days? Are your meals packed with nutrientdense<br />
foods or empty calories? Do you eat at about the same time<br />
every day or randomly? How do your portion sizes support your<br />
health and weight goals?<br />
03<br />
04<br />
05<br />
ROUTINE PHYSICAL ACTIVITY – Exercise helps with weight<br />
loss, improves blood glucose levels, reduces cardiovascular risk<br />
factors, and supports mood and mental clarity. What’s your<br />
favorite form of aerobic activity? How often and how long<br />
do you exercise? What role does resistance training play in<br />
your weekly fitness routine?<br />
SCREENINGS HELP YOU KNOW YOUR RISKS – Diabetes<br />
symptoms like blurred vision, fatigue, hunger and frequent urination<br />
don’t always appear right away. That’s why screenings are so<br />
important. A1C, kidney, and comprehensive eye exams are tools that<br />
you and your healthcare provider can use to diagnose prediabetes<br />
and diabetes. Know your risks sooner than later and schedule an<br />
appointment with your provider.<br />
PSYCHOSOCIAL CARE – Your behavior, emotions, and even<br />
your environment influence how you feel about living with<br />
diabetes. Does the idea of living with diabetes make you<br />
anxious or overwhelmed? Overcoming negative feelings and<br />
thoughts is key to successful treatment. Virtual Health lets<br />
you speak with a board-certified doctor, psychiatrist or a<br />
licensed therapist. Schedule an appointment or learn more<br />
about Virtual Health at myvirtualhealth.com.<br />
Millions of Americans live with diabetes. However, a holistic treatment approach that includes<br />
healthy lifestyle habits and feeling hopeful about life can improve their outcome and yours!<br />
Help is available.<br />
You can do this!<br />
12 SUMMER <strong>2022</strong><br />
1<br />
American Diabetes Association 2021 Standards of Medical Care in Diabetes
Get ahead of skin cancer<br />
When you have an itch, you scratch it. Otherwise,<br />
you probably think very little about the skin covering<br />
you from head to toe. However, this perfectly normal<br />
attitude could lead to severe consequences. Staying<br />
out in front of skin cancer requires two simple actions<br />
recommended by the Skin Cancer Foundation.<br />
Perform a self-exam checking for<br />
signs of cancer once a month.<br />
See a dermatologist once a year.<br />
ATTENTION<br />
PREVENTION<br />
All skin cancers do not look alike. So, when you perform<br />
a self-exam, look for these possible warning signs:<br />
A growth that increases in size and appears pearly, transparent,<br />
tan, brown, black or multicolored.<br />
A mole, birthmark or brown spot that increases in size, thickness,<br />
changes color or texture, or is bigger than a pencil eraser.<br />
A spot or sore that continues to itch, hurt, crust, scab or bleed.<br />
An open sore that does not heal within three weeks.<br />
Ideally, you want to stop skin cancer before it starts. The Skin Cancer<br />
Foundation recommends these tips to keep your skin safe.<br />
Seek the shade, especially between 10 a.m. and 4 p.m.<br />
Don’t get sunburned.<br />
Avoid tanning and never use UV tanning beds.<br />
Cover up with clothing, including a broad-brimmed hat and<br />
UV-blocking sunglasses.<br />
Use a broad-spectrum sunscreen with a sun protection factor<br />
(SPF) of 15 or higher every day.<br />
Use a water-resistant, broad-spectrum sunscreen with an SPF<br />
of 30 or higher for extended outdoor activity.<br />
Apply 1 ounce (2 tablespoons) of sunscreen to your entire body<br />
30 minutes before going outside. Reapply every two hours or<br />
after swimming or excessive sweating.<br />
Keep newborns out of the sun. Use sunscreen on babies over<br />
the age of six months.<br />
SUMMER <strong>2022</strong> 13
the<br />
Arkansas Blue Cross<br />
Days of<br />
<strong>Summer</strong><br />
Fearless Fans<br />
and Fireworks<br />
Join Arkansas Blue Cross and Blue Shield<br />
and the Arkansas Travelers at Dickey-<br />
Stephens Park on Friday, July 22 for an<br />
evening of baseball and fireworks. All<br />
Arkansas Blue Cross members will receive<br />
$3 off admission with a valid member<br />
ID card and the first 2,000 guests will<br />
receive a free themed baseball.<br />
JULY<br />
The game begins at 7:10 p.m.<br />
Come cheer the Arkansas Travelers<br />
as they take on the Frisco Rough Riders.<br />
Be sure to stay after<br />
the game for the<br />
Fireworks show.<br />
HEY TRAVELER<br />
Don’t forget to pack<br />
international health insurance.<br />
Member Appreciation<br />
Night at the Museum<br />
of Discovery<br />
AUGUST<br />
Plans to travel abroad? Not all<br />
health insurance covers you when<br />
you leave the U.S. Protect your<br />
health and finances before your trip<br />
with GeoBlue international health<br />
insurance. We have short- and longterm<br />
plans available. You don’t need<br />
to be an Arkansas Blue Cross member<br />
to enroll. Learn more or enroll at<br />
arkbluecross.com/travel.<br />
Safe travels!<br />
Arkansas Blue Cross and Blue Shield is hosting<br />
a special Encanto-themed night at the Museum<br />
of Discovery in downtown Little Rock on<br />
Saturday, August 13 from 6 to 9 p.m. Come<br />
and enjoy an evening of museum exploration,<br />
register for prizes, take advantage of some<br />
giveaways, and even sing and dance with<br />
BlueAnn Ewe and the characters from the<br />
Disney movie, Encanto.<br />
The event is free to Arkansas Blue Cross<br />
members with a valid member ID card.<br />
Non-members may pick up free<br />
tickets at any of the ArkansasBlue<br />
welcome centers statewide<br />
beginning in July.<br />
14 SUMMER <strong>2022</strong>
Arkansas Blue Cross and Blue Shield<br />
Financial Information Privacy Notice<br />
Arkansas Blue Cross and Blue Shield<br />
and its affiliates (including HMO<br />
Partners, Inc. d/b/a Health Advantage)<br />
understand how important it is to<br />
protect your private information.<br />
Because of the nature of our business,<br />
we often must collect highly personal<br />
information. We are committed to<br />
maintaining, securing and protecting<br />
that information.<br />
Customer Information<br />
Arkansas Blue Cross and its affiliates<br />
compile only the information<br />
necessary to provide services that<br />
you (our members) request and<br />
to administer your business. We<br />
collect nonpublic personal financial<br />
information (any information that can<br />
be tied back to a specific person and<br />
is gathered by any source that is not<br />
publicly available) from:<br />
Applications for insurance<br />
coverage. The application<br />
includes information such<br />
as name, address, personal<br />
identifiers such as Social Security<br />
number, and medical information<br />
that you authorize us to collect.<br />
Payment history and related<br />
financial transactions. This<br />
information is generated from the<br />
purchase and use of your coverage.<br />
Your membership status. This<br />
information is related to your<br />
standing as a member.<br />
Sharing of Information<br />
Arkansas Blue Cross and its affiliates<br />
do not disclose, and do not wish to<br />
reserve the right to disclose, nonpublic<br />
personal information about you to our<br />
affiliates or other parties except as<br />
permitted or required by law. In some<br />
instances, Arkansas Blue Cross and<br />
its affiliates may provide personally<br />
identifiable information about you<br />
to affiliates or other third parties.<br />
This information includes (but is not<br />
limited to) your name, postal and email<br />
addresses, telephone numbers and<br />
related nonpublic financial information.<br />
Such information may be shared with<br />
our affiliates and/or third parties.<br />
To service or process products<br />
that you have requested<br />
To provide information as<br />
permitted and required by law<br />
to accrediting agencies<br />
To provide information to comply<br />
with federal, state or local laws in<br />
an administrative or judicial process<br />
To provide information to a<br />
business associate (including<br />
one of our affiliated companies)<br />
to provide services to our health<br />
plans, sponsoring groups and you,<br />
our members<br />
How We Protect Your Information<br />
Arkansas Blue Cross and its affiliates<br />
use various security mechanisms to<br />
protect your personal data including<br />
electronic and physical measures<br />
as well as company policies that<br />
limit employee access to non-public<br />
personal financial information.<br />
Improper access to and/or use<br />
of confidential information by an<br />
Arkansas Blue Cross employee can<br />
result in disciplinary action up to and<br />
including termination of employment.<br />
Disclosure of Privacy Notice<br />
Arkansas Blue Cross and its affiliates<br />
recognize and respect the privacy<br />
concerns of potential, current and<br />
former customers. Arkansas Blue<br />
Cross and its affiliates are committed<br />
to safeguarding this information.<br />
This Financial Information Privacy<br />
Notice is provided for informational<br />
purposes and will be updated and<br />
distributed as required by law. It<br />
is also available on our website at<br />
arkansasbluecross.com or from<br />
our Customer Service call centers.<br />
Our Customer Service call centers<br />
are open from 8 a.m. to 4:30 p.m.,<br />
Central time, Monday through Friday.<br />
Arkansas Blue Cross<br />
800-238-8379<br />
Health Advantage<br />
800-843-1329<br />
Members of self-funded health plans<br />
should call Customer Service using<br />
the toll-free telephone number on<br />
their member ID card.<br />
SUMMER <strong>2022</strong><br />
EDITOR<br />
Chip Bayer<br />
Editor@arkbluecross.com<br />
DESIGNER<br />
Ryan Kravitz<br />
VICE PRESIDENT of<br />
CORPORATE MARKETING<br />
Alison Melson<br />
CONTRIBUTORS<br />
Jen Bridgeman<br />
Kristy Follett<br />
Kerri Nettles<br />
Suzi Parker<br />
Greg Russell<br />
Werner Trieschmann<br />
MEDICAL<br />
REVIEWERS<br />
Mark Jansen, M.D.,<br />
vice president and<br />
chief medical officer<br />
Creshelle Nash,<br />
M.D., MPH<br />
medical director<br />
for Health Equity<br />
and Public Programs<br />
SUMMER <strong>2022</strong> 15
Race Day Rollbacks<br />
Save money on your next race-day adventure<br />
Arkansas Blue Cross is committed to<br />
improving the health and wellness of our<br />
members, friends and neighbors. We’re also<br />
committed to saving you money on healthy<br />
living. Race Day Rollbacks is our exclusive<br />
program to save you a percentage of your<br />
race entry fee -- just by being our member.<br />
Events<br />
• July 30 – Melon Dash 5k, Cave City | 5k | Save 25% | Code: ARBCBSMD<br />
• August 6 – Grandma’s Color Run, Harrison | 5K | Save 10% | Code: ARBLUE<br />
• Sept. 10 – Celebration in the Sky 5k, Harrison / 5k / Save 10% / Code: ARBLUE<br />
• Sept. 10 – Tour de Tacos, Bentonville | 100 miles, 62 miles, 30 miles, 7 miles<br />
Save $10 | Code: HYDRATE<br />
• Sept. 17 – Teal Stampede, Fort Smith | 10k, 5k run and walk | Save $5<br />
Code: Teal<strong>2022</strong><br />
00002.04.01-0722<br />
Registration<br />
is easy<br />
1) Go to arkbluecross.com/race-day-rollbacks<br />
2) Click on an event to get a discount code<br />
3) Go to the event website, fill out the registration form and enter the<br />
discount code at checkout<br />
4) Start training for your event (with a little extra money in your pocket)<br />
Good luck and see you out there! Terms and conditions may apply.