Leaseholder and Tenant Service Charges 2022

America Square Conference Centre,
London
Thursday 22 September 2022

In it together to deliver
service charges in a
changing environment.
There are many challenges and changes ahead for the
service charges function. As a crucial part of any housing
association, it’s imperative that you get your service
charges strategies right.
This year’s event is made up of leading experts dedicated to guiding
you through the Building Safety Act, the implications for housing
associations and your residents, approaches in calculating estimated
costs related to fire and building safety management. We’ll also examine
the most relevant service charge case law in the past year and what it
means in practical terms for you, your organisation and the sector.
Leaseholder and Tenant Service Charges is the only opportunity for
you to meet other service charges professionals from across the social
housing sector. There will be plenty of opportunities to engage with your
peers at interactive roundtable sessions covering the potential impacts
of the new shared ownership model and a discussion on managing
transparency of building safety related costs.
This is a crucial time for service charge professionals to unite and to
discuss the significant issues facing the sector including service charge
inflation and energy price increases. Join us as we come together to
share solutions which will help shape your organisation’s service charge
strategy, so that you can do more for your leaseholders and tenants.
Service charges 101
Whether you’re at the start of your career within service charges or
work in a business function that works closely with these charges,
the Service Charges 101 content stream will provide you with
an exceptional opportunity to get up to speed on all the basics.
Experts will share their insights and expertise on key subject areas
such as calculating service charges, housing benefit and Universal
Credit, and sinking funds.
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What can you expect?
Meet your chair:
John Bryant
Policy Leader,
National Housing
Federation
You’ll hear from a wide range of speakers from across the
sector including senior leaders, service charge specialists
and leading legal experts.
Speakers this year include:
Amanda Gourlay
Associate,
Tanfield Chambers
Jane Harrison
Finance Director,
SoHo Housing
Olivia Harris
Chief Executive,
Dolphin Living
Stephen Knight
Director,
Heat Trust
Rachael Mills
Director and
Co-founder,
SE2
Liz Oliver
Safer Homes Director,
Hyde
Adrian Shaw
Head of Rent and
Service Charges,
L&Q
Dydy Sodeinde
Assistant Director
of Housing Services,
St Mungo’s
Such an informative conference with quality
speakers on target with content, pitched
perfectly for all involved in service charges.”
Head of Home Ownership, Catalyst Housing
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Agenda at a glance
Thursday 22 September 2022
08:20 Registration, refreshments and networking
09:10 The practical process of implementing service charge software
10:00 Chair’s welcome and opening remarks
10:10 Ramifications of fire and building safety work
10:50 The latest service charge case law and what it means for your business
11:30 Networking and refreshments
Breakout sessions – please select one option
12:00 Action planning for the impacts
of rising energy prices
Providing residents with transparent
service charge information
Service charges 101: calculating
service charges accurately and
effectively
12:45 Networking lunch break
Breakout sessions – please select one option
13:20 Planning for future costs of
maintaining and repairing
net zero solutions
14:30 Networking and refreshments
Breakout sessions – please select one option
15:00 Approaches to service charges in
supported and sheltered housing
Reform round-up: latest updates
on shared ownership, commonhold,
leasehold and ground rent
Working successfully with
managing agents
15:55 Measures to combat service charge inflation impacting your organisation and your residents
16:35 Chair’s closing remarks
Service charges 101: deciphering
eligibility for housing benefit or
Universal Credit
Service charges 101: the basic
principles of sinking funds
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END THE NIGHTMARE
OF SERVICE CHARGE
SPREADSHEETS
As a growing number of housing
associations have discovered,
BlueBox from Trace Solutions puts
all that scary stuff behind you.
Integrating easily with your current
systems, it adds the error-free service
charge calculations that you need.
Plus so much more: budgets
vs actuals, in real time; property
level reporting and enquiries;
automation; tenant communications;
print services; debt management;
rental uplifts; statutory notifications
– the list is almost endless.
Housing Associations are losing
at least £280m a year through poorly
managed service charges – enough
to build 2,400 extra homes. *
Time to put that nightmare
behind you.
Hear BlueBox users talk about their experiences in today’s breakfast session at
9:10am in the Ludgate Suite. Or visit the Trace Solutions stand in the exhibition area.
Enterprise-Class Property Management Software
224-232 St John Street, London EC1V 4QR | +44 (0)20 7825 1299 | www.tracesolutions.co.uk | hello@tracesolutions.co.uk
Bluebox is used by: Thirteen Group • Pinnacle • Peabody • One Housing • PA Housing • Together Housing • ExtraCare at home • Southern Housing • and others
*Estimate by Ad Esse Consulting, based on Government returns
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How to book
Prices: Thursday 22 September
Early bird (book by Friday 29 July)
Standard
Member 2,000 homes £345 £445
Public sector/ not for profit £395 £495
Private sector £525 £625
There are no hidden costs in our prices – you won’t pay VAT on Leaseholder and Tenant Service
Charges 2022 event tickets.
Group offer
It’s really productive to attend
events with your colleagues to
discuss and develop ideas that can
be applied to your organisation,
so when you book three places
you’ll get a fourth free.
How to book
Phone: 020 7067 1066
I enjoyed the sessions today as it brought together
like minded people who are able to give help, advice
and support.”
Finance Manager, Golding Homes
DISCLAIMER: This programme is correct at the time of going to press. In the event of one or more of the advertised
speakers being unable to attend, for reasons beyond the control of the conference organisers, we reserve the right to make
alterations or substitutions to the programme as deemed fit. All timings are provisional and may be subject to change.
Views expressed by speakers are their own. The National Housing Federation disclaims any liability for advice given or views
expressed by any speaker at the event or in notes or documentation provided for the delegates.
| 020 7067 1066

As an NHF member, you have access to special rates or services from our Preferred Suppliers
– reputable partners who have expertise within the social housing space. We negotiate
preferential terms and conditions with these partners to help you save money, so that you
can use your resources as efficiently as possible to deliver on your social mission.
Our Preferred Suppliers
Isio
New but established. Isio’s twenty partners led the
pioneering pensions practice at KPMG, from where
they originate. Simplifying the language and work
around pensions, Isio provide a tailored service for
housing associations.
My Home Contents Insurance
My Home is an affordable and flexible scheme
designed to protect your tenants against a whole
range of risks and there’s no cost to you as a
member.
MRI Real State Software
Our preferred housing management solutions
provider, MRI (former Castleton), offers a range of
services to support your business operations and
digital initiatives, offering 10% discount for NHF
members.
Phoenix Software
Phoenix Software is the UK’s leading supplier of
software, hardware, devices, IT solutions and Software
Asset Management services to housing associations
in the UK. They offer members up to 60% off selected
products and services
RenKap
RenKap help public sector landowners to boost their
development capacity through tech so they can
deliver homes at scale. Their first product, Automated
Site Investigation allows their clients to complete the
laborious site investigation works at a click of a button
and reduce their in-house management time from six
weeks to under one hour.
Vantage UAV
Vantage UAV is a drone services and solution company
that can support projects on asset management,
building safety, development, and regeneration. Their
drones obtain high quality images of buildings in a
safer, faster and more accurate way so that you can
make informed decisions.
Find out more:
housing.org.uk/suppliers
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The NHF’s Sector Suppliers are trusted companies that have been carefully curated and
selected to provide expert advice and solutions for your organisation and its needs.
Save time and money on research.
Work with suppliers who understand your needs and have experience in working in the social housing sector.
Our Sector Suppliers:
AceOn
Pioneering renewable energy
and battery specialists
supporting organisations in
meeting Net Zero Carbon
targets. Products provide an
income stream for housing
associations, whilst lowering
tenant electricity bills and
reducing carbon.
Advantage Utilities
Advantage Utilities is a forward
thinking, energy and utilities
consultancy passionate about
helping housing associations cut
costs, improve efficiency and
achieve Net-Zero ambitions.
CalQRisk
Online governance, risk
management and compliance
solutions specifically tailored for
housing associations.
CG Bonds
Specialising in the procurement
of performance bonds on behalf
of housing associations.
Hilti
Supplying products and services
that provide construction
professionals with innovative
solutions and superior added
value.
Integrator Housing
Solutions
Cloud based solutions for
housing associations to manage
their data on their path to net
zero.
Life & Progress
Providing modern Employee
Assistance Programmes,
confidential ‘support inthe-moment’
counselling,
professional advice and
practical information to
residents.
Mobysoft
Social Housing intelligence
software to help landlords
protect and maximise revenues,
mitigate welfare reforms and
embed efficiencies.
Parking Control
Management (UK) Ltd
(PCM)
Parking Control Management
(UK) Ltd (PCM) provides costneutral
parking management
services to commercial and
residential clients across their
privately owned car parks
Pennington Manches
Cooper
Recognised for providing
premium legal advice across a
wide range of clients within the
social housing sector.
SHIFT Environment
Providing environmental
reporting services, specialising in
consultancy for social landlords.
They transform your data into an
excellent environmental report
covering all environmental issues.
Find out more: housing.org.uk/suppliers
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NHF Sector Supplier Ad rev LANDSCAPE A4 MAR22.indd 1 27/05/2022 11:58