SOP Station House Management by Kerala Police

3.5. PUBLIC RELATION OFFICER (PRO) 23
18. Obtain copies of Judgements
in cases of acquittal,
read them and forward
them to the prosecutor
for his opinion for
preferring appeal.
3.5 PUBLIC RE-
LATION OF-
FICER (PRO)
1. The Public relation Officer
shall receive applications/petitions
from the
public who visit the Police
Station for their requirements/issues;
PRO
shall direct them to concerned
officials who is
responsible for settling
their issues and thereby
redress their grievances
(Circular Nos.23/2016,
49/2009).
2. The Public Relation Officer
shall be present
in the PRO Desk of
the Police Station from
8.00 hrs to 08.00 hrs
in proper uniform with
PRO Badge.
3. The Public Relation
Officer shall receive
the complaints from
the complainants who
came to the Police Station
and direct them
to ISHO after getting
it registered and issuing
receipts. Then the
complainant shall be introduced
to the petition
enquiry officer designated
by the ISHO. The
decision in this regard
shall be communicated
to the complainant.
4. The Public Relation Officer
shall direct the
complainants who coming
with the complaints
of cognisable nature to
the Station House Officer
and as per the direction
of ISHO the petitioner
shall be directed
to the GD charge officer
for registration of
FIR. The complainant
shall be given the copy
of the FIR free of cost
and shall introduce him
to the concerned investigation
officer designated
by the ISHO.
5. The Public Relation
Officer shall enquire
the applicants for Mike
Sanction about the
purpose and shall explain
them about zonal
regulations rules and
(Gazette notification,
SRO No. 289/2002 &
U6 30380/2002). The
Public Relation Officer
shall instruct the applicant
to submit application
online and upon
such submission of application
and required
fee they shall be direct
to Station House Officer
and then to Station
Writer. Upon receiving
the said receipt of fee,
they shall be intimated
to collect the Mike Sanction
Order from Sub Divisional
Police Office.
6. The applicants for GD
entry certificate shall be
directed to the Station
House Officer and shall
take necessary steps for
the collection of enquiry
report from the concerned
enquiry officer
designated by the SHO
in this regard; to be entered
it in the GD and
shall give the GD extract
to the applicant after
get it signed by the
ISHO.
7. The applicants for Police
Clearance Certificate
shall be directed to
the Station House Officer
after get it registered,
issuing the receipt
and then the complainant
shall be introduced
to the concerned
enquiry officer. The applicant
shall also be informed
about the collection
of the Police
Clearance Certificate on
a stipulated date after
submission of the required
fee.
8. Necessary assistance
shall be provided to
the illiterates, women,
Children and physically
disabled for the drafting
of their complaints.
9. The persons coming to
the Police Station for
enquiring about the
Passport related matters
shall be informed
that the application for
Passport should be submitted
online and shall
go to Passport Seva
Kendra on a particular
date as generated for
submission of application.
They shall also be
informed that the Passport
shall be received
by post after the due
process.
10. In case of an applicant
for a passport, visiting
the Police Station
for enquiring about
the passport verification
status, the PRO
shall inform the status
of passport verification
in consultation with the