SOP Station House Management by Kerala Police

10 3. POLICE DUTIES AND RESPONSIBILITIES
source, informer and the
agent from whom the secret
information was received
(Rule: 510-Police
Manual).
5. The Station House Officer
shall maintain cordial
relationship with
the eminent personalities
and social workers
within the Police Station
limit and their services
can be utilised for
resolving any Law and
Order issues.
6. The Station House Officer
shall promptly inform
their Superior Officers
all the information
regarding anticipated
breach of peace
(Rule: 231, PSO; Section:
150, CrPC).
7. The Station House Officer
shall ensure friendly
and sympathetic attitude
of the officer designated
as PRO towards
the illiterates, women,
children, Senior Citizens
and the differentially
abled persons who
are visiting the Police
Station; and shall ensure
proper assistance
of PRO in drafting complaints
for them if required
(Circular No.
23/2016).
8. Upon receipt of Non
Cognisable petitions directly
in Police Station,
a receipt in this regard
shall be issued after get
it registered in iAPS
(Sections 8(4) &34KP
Act; Rule -523(3)PSO;
Circular No: 17/2003;
Executive Directive No:
48/2018). All such
petitions shall be enquired
through the officer
designated for petition
enquiry. The SHO
shall conduct direct enquiry
in case of complaints
of serious nature
and shall assure
timely disposal of all petitions
(Sections:4(j),63
&38KP Act); Circular
No.04/2012). The nature
of disposal and decisions
shall be entered
in the petition register.
The petitions can
round off after collecting
signatures of both the
complainant and the respondent.
The decision
regarding the disposal
shall also be entered
in the petition, IAPS,
CCTNS and General
Diary and it shall properly
be filed [Rule No:
523(4),PSO]. While the
petitions registering in
IAPS, SHO should follow
the Circular No:
24/2012 and Circular
No: 33/2012. In
CCTNS, there are provisions
to register the
Petitions as complaint
(Circular No. 25/2016).
9. With respect to the
complaints received
from Superior Officers
and Legislative Assembly,
necessary steps
shall be taken on the
same day and submit
the enquiry report
within ten days after
conducting proper enquiry.
No petitions, required
to be enquired
directly by the Station
House Officer, shall
be endorsed to the
subordinates (Circular
No.19/2017). The petitions
received from
KLA Committee and
other higher authorities
should be enquired
and finalize within 10
days (Executive Directive
No. 33/2018).
10. Upon receipt of the
information regarding
cognizable offences, FIR
shall be registered without
any delay and shall
commence investigation
(Sections: 154(1)
&156CrPC; Circular
No.5/2018). FIR shall
be filed before the
Hon’ble Court and the
copy of FIR shall be
supplied to the complainant
free of cost
(Section: 154(2)CrPC;
Rule No: 308PSO).
11. All the Grave Crimes
reported in the station
shall be investigated
directly by the
Inspector Station House
Officer [Rules: 309 &
384(2)(a) PSO; Circular
No. 3/1986, 25/1995,
28/1999, 25/2007,
16/2018].
12. All the cases, except
those are to be directly
investigated by
Inspector SHO, shall be
in record endorsed to
the subordinate investigation
officers. Necessary
entries shall be
made in the register
maintained for this purpose.
(Section: 157(1)
CrPC; Rule: 313PSO;
Circular No. 43/2010).
13. The Station House Officer
shall ensure timely
completion of investigation
and submission
of Final Report before
the Hon’ble Court in re-