SOP Station House Management by Kerala Police

1.6. PETITION MANAGEMENT SERVICE 3
location, addresses and information
about whom a person
should approach in a particular
case. When such people
approach the Police Station
staff, they should be in a
position to give correct information
or advice. Every Police
Station is supplied with a
first aid kit, and if the injured
is given first aid at the Police
Station in a caring manner,
that speaks volumes about the
Police.
1.6 Petition management
service
Providing the public a transparent
as well as an accountable
policing service in
all means, where the citizen
will be provided with
definite acknowledgement for
each and every representation
they make. It provides the opportunity
for the complainant
to question or know about the
activities of investigation undergoing.
In short, unless the
Station House Officer (First
level manager) and the Police
Station staff are attitudinally
oriented with ‘service motto’
and, firmly believe that Police
Station is a citizen friendly
public facility it would be difficult
to improve Police image.