SOP Station House Management by Kerala Police

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POLICE STATION - A CITIZEN
FRIENDLY SERVICE DELIVERY
UNIT
The Indian Police Station
is the most important part in
the administration of justice
in India. Police plays a vital
role in the society and is
the front- runner in protecting
and promoting the welfare
and well-being of the citizen.
Police Station is the most
important unit of the Police
organization. It is the hub
Centre of all Police activities.
A person, while in need and
difficulty, comes to the Police
Station and thus, this is the
first contact point of people
with Police. Police Station
being an approachable point
and frequently visited place
by people, plays a very vital
and significant role in providing
relief to the people in
need, and thereby, contributing
in a big way in building
positive image of Police along
with creating positive, cordial
and reciprocal Police community
relations, which happen
to be so essential for effective
and efficient Police functioning.
Significance and Functioning
Police Stations symbolize
the presence of the Police
organization in the community
and provides an assurance
of security to the people
in general. The public
can rest at ease believing
that there is a place that provides
safety, security, relief,
help and assistance to them in
their hour of need. ‘Citizen
friendly, Citizen centric Service
delivery unit’ means a facility
that exists for the public
to which public can have
free access and on which public
can have confidence and
rely upon sense of safety & security,
hassle free living and
dignity of the citizens. The
word ‘Public’ means and includes
all persons irrespective
of caste, creed community,
gender, status etc. ‘Facility’
means that which facilitates,
which helps or comes to the
aid of public. Police Station is
a public facility which means
that Police is an agency that
is in the service of the people
in order to help them in times
of need. Hence, Police should
have public trust.Police Station
is a public facility which
is characterized by the following
functions listed below.
i. Police Station functions
round the clock like a hospital.
The Police Station is kept
open 24 hours for the simple
reason that anybody in need
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of it’s services at any point
of time, day or night, can indent
upon and count on it’s
services (24X7 for 365 days).
ii. Police is given uniform,
the main reason being even in
large gatherings or in difficult
situations they can be easily
identified by the people as one
who could be approached for
help.
iii. Apart from clothing in
uniform, Police is clothed with
legal powers particularly of arrest,
search, seizure and entry
into premises on the spot, the
intention being that, in the interest
of justice Police should
not be handicapped in taking
measures needed quickly
on the spot. iv. Policeman
is trained not only in law
and policing skills but also in
first aid, emergency relief, fire
fighting, swimming etc., again
for the purpose that the Police
should help the people in
times of emergencies.
v. Discipline is the backbone
of the Police. There is
a lot of emphasis and discipline
right from training. The
basic purpose being that an
agency and its officers who are
to serve the people have to be
disciplined themselves other-