SOP Station House Management by Kerala Police

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CRIME & CRIMINALS TRACKING
NETWORK AND SYSTEMS
(CCTNS)
(PHQ Circular Nos: 25/2016 & 26/2016) About CCTNS
The Ministry of Home Affairs
has conceptualized the
Crime & Criminals Tracking
Network and Systems
(CCTNS) project as a Mission
Mode Project under
the National e-Governance
Plan (NeGP). Planning Commission
approved an outlay
of Re.2000 crores (for all
States/UTs) for the Scheme
in 11th Five-year Plan period.
This is an effort of the Government
of India to modernize
the Police force giving top priority
to enhancing outcomes
in the areas of Crime Investigation
and Criminals Detection,
in information gathering
its dissemination among various
Police organizations and
units across the country and
in enhancing Citizen Services.
It will not only automate Police
functions at Police Stations
and higher levels but
will also create facilities and
mechanism to provide services
like registration of online complaints,
ascertaining the status
of case registered at the
Police Station, verification of
persons etc.
1 https://thuna.keralapolice.gov.in/
a) Objectives of CCTNS
i. Provide Enhanced Tools
for Investigation, Crime Prevention,
Law& Order Maintenance
& Traffic Management.
ii. Increase operational efficiency
by reducing manual
register maintenance, eliminating
duplicate and inconsistent
record keeping and facilitate
to keep track of status of
crimes and criminals.
iii. To introduce transparency
in Police functioning,
facilitate investigating officer
with availability of Records
and supervision by senior officers.
iv. Create a platform for
sharing crime and criminal information
linking all Police offices
across the country.
v. Improved Service delivery
to the public/ citizen.
vi. Sharing Intelligence on
real-time basis.
b) CITIZEN PORTAL
The Citizen Portal 1 is
hosted in State Data Center.
Citizen Portal of CCTNS
(THUNA – The Hand You
Need for Assistance) officially
launched by Hon’ble Chief
Minister of Kerala on 08th
May 2018. All the services
in the citizen portal are made
available to the public in the
citizen portal. These Services
are;
1 Filing of Complaints to
Police Station/higher offices.
2 Obtaining the status of
the complaint.
3 Obtaining the copies of
FIRs and Accident GD
4 Details of arrested persons/wanted
criminals.
5 Details of missing persons
6 Details of stolen/recovered
vehicles, arms and other properties.
7 Submission of requests
for issue of NOCs.
8 Verification requests for
servants, employment, passport,
senior citizen registrations
etc. are available in Citizen
portal
a. Employee verification
b. Character Certificate
c. Event/Performance request
d. Protest/Strike request
e. Procession request
f. Mike sanction request
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